Reviews of Simply Computing (Kamloops) (Computer Repair)

Desiree Morriseau

Staff are friendly and helpful, there is a waiting area with chairs as they limit the amount of customers in the store. There was two people ahead of me when I arrived and I was helped within a half hour, although they didnt have what I was looking for the guy working there was very informative and helpful. I left with a solution to my issue and his card in case I needed any additional help.

Norm Mitchell

Ok

Amanda Oldfield

They were pleasant to work with, knowledgeable, and speedy.

Andrea Tisher

Had to pick up an extra charging cable and adapter for my Macbook Pro this morning. Saloni did a great job of showing me options and helping me make it as economical as possible. When I got back to the office, it wasn't functioning properly. Wasn't sure which piece was to blame. Popped back into the store and she tested each piece, found a workable solution. It's hard to shop during COVID, and even harder to troubleshoot, but I'm pleased with the service and with the willingness to help me find the right products.

YoloRip

Not recommended, as they completely messed up my old iPhone.

Angela Kuprel

Very helpful and attentive staff, it's hard to find good customer service these days, where the staff don't try to hide from you when you walk in the door!

Deb Garey

The store is really nice & user friendly with the different stations. I was greeted when I arrived at the entrance. I did have an appointment however I was next in line. Michael was very efficient, friendly & made me feel comfortable with his positive demeanor. I recommend Simply Computing definitely & will go back for assistance. The technical service price was very reasonable. Thank you Michael S.

Colton Pinchin

Karlie S. Is the only good employee. Only deal with her.

Andrew Laporte

Was having some major issues with my Imac 27" Late 2013 and Michael with customer service at this location was extremely helpful and friendly in regards to solving the issue with the computer, was very happy with the customer service I received. Thanks MIchael! you rock!!

Lyndsie Bourgon

I had to go to Simply Computing for a fix, as I ordered a refurbished MacBook Air from Apple that arrived damaged. I was unable to send it back to Apple for repairs. I mainly interacted with the owner (I think) of the store. When explaining my problem, he dwelled for far too long on how I should not have purchased a refurbished computer. He asked how much it cost (which he should not have) and when I gave him a range he said that it "wasn't that much cheaper" than a new one, which I could have just purchased a new one from Best Buy. It's shocking that I have to say this, but shaming your customers for not buying new or full-price is beyond inappropriate.

Katrina Louise

Saved me a trip to Vancouver had exactly what I needed and saved my business

Marcus Porter

They scammed me out $350 on a computer. Do not go there. Not trustworthy employees

Derek Moroz

If I could give a zero I would. Bought a $3500+ computer and keys didn't work from day one. Book an appointment and then it's sits in the shop for 2 days without them looking at it or even phoning me. Terrible customer service.

Carla Spackman

Not Impressed with their support. Just bought a Mac Mini yesterday. Had some trouble and called in for assistance. Told would have to call Apple - they would have to charge for support. Don't recommend them if you are changing from PC to a MAC. They don't seem interested in post sales support

Jordan Lange

Such great service and knowledgeable about both phones and computers. The manager did his best to help me in a hard time because I was a evacuee of the BC Wildfires. I needed a charger for my phone and they gave me one free of charge! It is so great to have businesses that help others in a time of crisis. If ever I need to go somewhere in Kamloops for my computer needs they'll be my first stop.

Vignesh MohanaKrishnan

Good staff and friendly service

Robina Manfield

Great experience purchasing my first iPad. Saloni was very helpful, answered all my questions. Thank you

Donna Cale Grove

Great service!

Charlotte Rose

Outstanding service all around! All staff super prompt and attentive in finding the most suitable product for you without over selling. Highly recommend :) & new space very inviting

Don and Judy Kropp

Over the past year I have been to Simply Computing-Kamloops possibly with mac book related issues and I'm pleased to say that I am very pleased with the service and respect that I've received every time. Today I just needed simple guidance to do a back up. Well it was simple to them but something I had dreaded for sometime. Job completed !! thanks a lot..

Kathryn Haegedorn

I took my iPhone to Simply Computing because they are the only store in Kamloops that will deal with Apple Care. The only thing wrong with it was the screen, but I was told that my phone was bent and that I would have to pay $145 to get a whole new phone. I paid for it and they ordered my new phone. Before I received my new phone, I was called and told I needed to bring my phone back in for 'testing' and was not given any specifics as to what the testing was or if it would affect my warranty. I was told they would not give me my new phone, which I had paid for, until I brought my phone back. I was very disappointed in my service and inconvenience decided to cancel my order. Since then, I took it to an Apple store in Calgary, and they replaced the screen and battery free of cost, with no mention of a bent phone. Clearly a money grab on behalf of Simply Computing, combined with some of the worst costumer service I have ever had.

Dinka Pignon

Very kind and caring staff, and they fixed my MacBook Pro -- what more can one ask for! Knowledgeable, professional, reliable, responsive and friendly. Simply the best! :)

James Schneider

Went to buy a computer not be harassed or followed by some fat puke Strongly recommend Apple store instead Got my new MacBook from Apple 2 days delivery and didn’t get harassed. If I could give less then a star I would. I had bought so many items from this place and never felt so uncomfortable before while Trying to shop. Fix your staff owner I will never recommend anyone to go to your store. I strongly recommend Apple products but not simply computing. Simply stay away.

Alex Passini

Service was quick to fix my MacBook screen. I wish they had a better selection of Apple Watch accessories.

Richard Frantzen

Knowledgeable staff

James W

My personal experience, I recently had my beats by Dre Studio (wireless) headphones fixed at simply computing. I had received only one phone call over four days letting me know that they were back in from being shipped out and were fixed. As I walked in on the fourth day that they had been there for, I saw a guy in the back with the exact same pair as me around his neck. I noticed and genuinely said “nice headphones you got their man”, and then upon opening my headphones case, the girl helping me realized it was empty… He had my headphones on, and the girl had to ask him for them... He got up right away and said “Oh are these yours? Sorry we don’t get beats in here too often” implying that he had been wearing them for his own personal use and not as a sound check. When I dropped off my headphones they were fully charged (Studios have a 12 hour wireless battery life) and when I tried to turn them on when I got home I realized that they were dead. Leaving me to believe that in the four days that they had been in this store, this guy had been using them the entire time. When I finally turned them on they were not synching to any of my devices, due to them being synched to his device still. This left a really sour taste in my mouth, so I called to give some constructive feedback on their professionalism and to see if he could un-synch them to whatever device he was using them with no one answered, so I left a message. Roughly an hour later I received a text message from an employee named Korey giving me a website that I had already found in the hour it took for him to text me to solve my problem. He gave me an email to message if I had any further inquiries, which I used as my way of giving feedback on their services. He emailed me once back stating it was for a sound check, to which I assured him that was not the situation. I never received another email back so I decided to write this review instead. If you have to get something of yours fixed just send it in yourself, it is incredibly unprofessional at simply computing. Sincerely, Disappointed

Olivia Glen

Jordan at SC was absolutely the most helpful and intelligent person I've ever talked to when looking at computers. He was incredibly kind, knowledgable, and and friendly. Not only did he assist me when buying my computer, but he gave me advice for my first year at TRU. No complaints whatsoever, I had a fantastic experience.

Bolton Stainless

Alex Failed to tell me that I would be paying for this warranty that I didn’t want. I had to find out after I paid and got home.

Richard Frantzen

Brought my phone in to get fix. It's been three days haven't gone a phone called. I've called 5 time and got no answer. Still waiting for my phone. Fml

Sheila Zilinsky

Regan and Michael are amazing!!!! Best apple store in North America!! Sheila Z, Kelowna

T Friesen

Started the run around by booking an appointment online which no one ever responded back from their system. I went to the store in person and was told that person in charge of bookings was away and never forwarded the booking program to anyone. All fine I explained the laptop simply required to have new batteries installed. They stated they had 4 sets in stock and quoted me a price for labour and materials and setup an installation date. 2 days later I arrived at my appointment and the tech did not come to work that day so I was rescheduled the following day at this time they said we will get a quote together. I stated the price I had already been quoted $199 for the battery and $99 for labour + tax. My third visit back finally to get the work done they fumbled around and told me they could do the work but it was going to be 50% more because their service provider had either wrote the wrong serial number down or that Apple had increased the battery prices since I booked my appointment 4 days earlier? I watched him type the serial number number in on the screen it was all correct bringing up the model & year. They operate like used car salesman going in and out of the closed back room door sizing you up. I stood beside another lady that same day who was also getting jerked over and visibly not happy. It all reminded me of a scene out of Fargo. Well thats life, go somewhere else:)

Cheri Witwiky

This is one of the best places to take your Mac! I had purchased my MacBook Pro in 2011 and have had it in for only two issues. They knew exactly what to do and were extremely well priced for the services. I was also encouraged to purchase a back up system, which I can say is great for a piece of mind about losing any data. I would highly recommend them to anyone I know with a computer problem or even to buy a new one. Thank you Simply Computing!

Simon Stringer

The customer service i experienced has really gone downhill. I would rather travel out of town to get repairs or equipment

Health Renegade

Such wonderful and knowledgeable staff!

Hana Choi

Friendly staff, quick repair... I really like all the service that they provided me. My phone now is working great! Thank you!!

Lynne Scott Cranna

I bought a 32 gig iPod (4th) one plus many other products and referred many clients of mine to their business over the years. In 5 months my memory got full even though I had little use of my space. I took it on to ask Why? Had to pay $33 for them to say data took up all the space but couldn't tell me what data. Whaspace

Ms Carroll

Amazing Michael the assistant manager was so great! He took care of all my issues with my iPads and phone. Excellent communicator and patient as well as expedient. Book an appointment to ensure you are able to see him! Thank you so much!

Hayden Scott

First time in the store, walked out 35 minutes later with a new fully built Mac from the factory. Everything was a success from every question answered with confidence, working with me to build what I exactly wanted in a desktop to the overall transaction of the deal. Made spending money easy.

Rahul Agarwal

Customer service is poor and they have issues responding to voice mails or even picking up there phone. And then they want you to take an appointment which you can’t do in person.

PAULETTE DAVIES

Never went in. Just walked by.

Kevin Chaben

Great service....busy at times....but Igor was excellent....

Andrew Abley

i just had my first experience getting my Apple computer repaired and was truly blown away by there service. They were professional, organized and truly cared about each one of there customers. It sounds simple but : "they did what they said they were going to do", which in todays world is not common. I will be defiantly supporting them with purchases in the future.

Rob Trooper

Duncan, an Apple Technician at Simply Computing Kamloops has been an amazing customer advocate and resource who's been actively involved in a repair that Apple themselves are creating issues over with me. I have regularily received updates, assistance and interaction outside of the scope of Duncan's normal duties. As a person myself who has worked in the industry previously, as well as someone who's spent many years as a Manager or General Manager of businesses I can say I am very pleased and surprised with how much Duncan is willing to support the clients of Simply Computing. The rest of the staff have also always maintained a warm a friendly attitude and always seem to be incredibly supportive of the clients I have witnessed while I have been in the store. Thank you for being such a supportive business to the Kamloops community.

Cody Finden

Brought in my iPhone because Apple Pay stopped working. The phone is 1 year old and I purchased AppleCare+, they told me my phone has a tiny bend in the frame (that I or no one else can see) and I will need to pay the complete replacement cost. I brought it to an official Apple store and they fixed it for free.

Mark Larsen

Simply computing and their managers are scam artists. Deny showing when they change their policies regarding leasing warranty or any warranty what so ever. Charge extra for the same repair quoted 2 years earlier. Would never suggest these people. You can get the same information they give from google. Suggest ordering online or from anywhere else. Will never spend a dime here.. reason why all reviews are 1 star or from current employees.

Dorothy jeffrey

Friendly and knowledgeable

JaniceandTerry Bowdler

We had a very unusual and unique problem with our Apple Macbook and SImply Computing along with Apple was very helpful is resolving our problem. The staff and technicians were very helpful in giving us knowledge and understanding. It was helpful to have Apple experts nearby that knew there stuff and advised us well.

Summer Toews

I took my phone in for water damage and to have it replaced, when i got the new phone there were some issues with the screen! After a couple visits to the store everything was figured out and replaced and I now have a new and working phone! The Simply Computing team was super helpful and friendly and Korey the head tech was great!

Ashley Pakula

have purchased a number of new products here and liked the customer service. however, recently took my apple watch (4 months old) in for a "Carry - in" service for Apple. i had already called apple and they just wanted me to ship it to them, Simply wouldn't do that and instead "diagnosed" it themselves. Would only ship it if I gave a damage deposit equal to the value of the watch. similar to a lot of other service posts for Simply, i was treated the exact same way. not sure i'd go quite so far as to call it a money grab, but they definitely weren't able to listen to the customer and the issue. Right away grabbed the watch and went to the back without me explaining the issue. I'm not an electronics tech, but looking online and at my watch it appears to be a swollen battery issue which seems to be a very common issue with this watch. According to Simply, this is my fault.

jay

1st class professional services. The staff are knowledgeable and helpful.

R H Rizvi

Worst ! May be more than worst. This guy did not have any answer for any of my questions plus very rude and arrogant.

Aryssah Stankevitsch

Very friendly staff, and hands on to help! Regan will take good care of you. 10/10!

Brad Grant

Terrible service takes them an hour just to talk to you. While one of them is a decent worker and the other one say there for over an hour talking to an elderly couple about nothing important. Wouldn't go there bad pricing

Rhiannon Nachbaur

I previously posted a negative review in 2015, but I am changing it to reflect more recent service. My computer was repaired under warrantee and I think they handled the situation well. It's a shame Apple limits Simply's ability to provide replacement parts so users can repair their own machines.

Tami Bobo

Super helpful staff. Everything I asked for was done. No complaints.

Sydney Jodoin

Great service. They are super quick and really care about their customers. I take all my apple products here to be fixed, they are the best!

Diego Adrian Perez

Nice attention good prices

Katie Welch

Had to replace our main computer today as the hard drive on our 9 year old Mac failed. As ever, the staff at Simply Computing were thorough, attentive, and supremely helpful. This store is often very busy - they're the only full-service Apple dealer and repair shop in Kamloops, and a steady stream of business keeps them hopping. Today we were lucky and got there before it got busy, but I have been in a slow queue at Simply Computing before. It isn't easy to be patient while another customer is carefully served, but you know when it's your turn you'll get the same quality of service.

Megan Daly

Brought my phone in to get fix. It's been three days haven't gone a phone called. I've called 5 time and got no answer. Still waiting for my phone. Fml

Jeremy Laquindanum

Great personable staff, and great help! Staff is well educated and they will guide you into the right direction for whatever it is you're looking for. Major thumbs up to Regan as well! He really made the entire buying experience much better! Hundred percent would recommend to anyone in the local area to check them out!

Devin D

Friendly greeting upon entering the store, where I was then referred to Chris H. who helped me decide between two products.

Cole Vedan

They are good, they might not be the cheapest. But there work shows. They have a good system. I believe they almost need a second location though. Maybe in Aberdeen mall or something. They are usually packed with lots of people in need of fixing there stuff. I have used them for my macbook twice. Great fast service.

chyrel ann chambers

Great place great staff very friendly and helpful

BeachBum International

Does anyone specialize in answering the phone? Tried,tried and tried again… may have to drive to Kelowna for service. They answered on the first ring!

Trevor Williams

Good

Braden Hallett

Great place! I was having a tough time troubleshooting an issue with my new ipad and pencil and they were more than happy to let me test out the pencil I'd bought elsewhere on their display devices. Had some advice on what the problem probably was, too.

Isaac Ristich

Just got my iPhone replaced. Very good customer service, actually, probably the best customer service I've experienced in the past few years. Sure fixing our technology can be a bit "up there", but knowing for sure it is fixed with the best standards possible, gives us a priceless peace of mind. Good job guys (specially the kid who helped me checking my device in and making sure I had a backup),

Brent Kennedy

The staff have very good knowledge of Apple products. Lots of helpful staff on duty today.

Phillip Simpson

Had an issue with my Iwatch, I took it here and these guys were great! They were friendly, helpful, super knowledgeable. Highly recommend!

KM

Absolutely terrible place i came here for a iphone battery replacement, and when i went to pick it up they told me they bricked my iphone and its completely unrepairable now. They didn't compensate me either they broke my phone and then told me goodbye. For a 18 year old kid its hard to afford to buy another iPhone and they lacked any compassion or empathy for my situation after THEIR MISTAKE. You just can't make this stuff up, a terrible place with terrible service.

Kelly Fortune

this store is quite simply a heinous experience. I would like to give you 0 stars but that isn't an option.

Cathy Wilcox

Blake and Michael were great helping me sort out my hacked email system. They stayed late (on a Friday) and made sure I went home with my devices ready to go!

Bill

Just went I to buy new iPad and MacBook Air sales person was so clueless as to how to deal with the customer ignoring me to go check with other staff members not filling me in on what was happening but I got tired and left I will never return

Jennifer Barrett

A few months ago I definitely needed tech support!! I would like to thank Michael Stack for helping me with my Moms IPad after she had passed away, he was so kind and understanding. He did an amazing job figuring out what needed to be done. Very friendly, knowledgeable and efficient. Great job!! On a follow up visit Blake and Sebastian were very helpful as well.

adaboy yougotit

Horrible customer service.

Kristina Benson

Impressed with the quick turnaround of my most recent service!! I had a 2016 Macbook that I wanted wiped clean and latest OS installed so it was like brand new. I was quoted a very reasonable cost ($50 or so) and it would be about 3 days. To my delight, I received a phone call in less than 24 hours that it was complete and ready to go! Very good value, in addition to genuine customer service. Thank you Regan and team! Always a pleasure. :)

Brenda Chambers

We had a few concerns regarding our old computer. Brandon clearly explained what may have happened to it, checked the computer, and set it up to our liking. Although all employees were very busy, we were well attended to when it was our turn.

Ann Weller

The service was fantastic- the Two Chris’s were amazing!!!! Thank you Thank you!!!????????

Rossee Ahsan

I took my MacBook Pro to get a battery replaced. Got a quote for $213.33 from the gentleman helping me. 149 for the batter and 40 smthing for labour plus tax. He confirmed the price with two of his coworkers and a price guide of sorts before confirming it too me. I was satisfied and checked in the MacBook. On the day of repair someone calls me and tells me that Eddie the gentleman helping me gave me the wrong price and it would cost me 478$ instead. Then he says if you don’t want to get it done we will only charge you 50$ for diagnostic and return the laptop. I had to use all of my Jedi patience to tell the gentleman that I already knew what was wrong with my computer and I was not paying 50 diagnostics fee for them not doing anything. This is an interesting dilemma. I think I want to write to CBC Market place to do a show to see how many customers these retailers put through situation like this and steal their hard earned cash!

Juan Lewis

Lots of help if needed and very friendly

Penny Radies

Thank you Simply Computing (Kamloops) for the awesome service, patience and respect you show your customers especially us senior customers. Your "people" are the reason I purchased my new computer today with Simply Computing (Kamloops). Your knowledge and expertise is appreciated.

Tanis Wagner

Absolutely the worst they take no responsibility for their mistakes and will rip you off every way they can. I will never shop here again.

William Gallup

Excellent service. I used their travelly technician, Jordan, today. He was professional, capable and helpful. I am very pleased that I called them. Brian Gallup, Kamloops

Kevin Tyler

Abbey help out easily, made it seem painless. And-been frustrated for weeks. Thank You

gaurav khabra

excellent service

Lauren

I just wanted to bring to your attention the excellent service I have had from Pranav Chaudhary recently. I needed some solutions for my iMac and took a chance randomly selecting someone to assist me remotely through your SA online service. I was most impressed with Pranav Chaudhary that I booked a second session with him a few weeks later. Not only was he able to help me to understand the issues I was having, but he provided practical solutions for me to work on. In the end I took my iMac in for a new hard drive install (Sorry, I live in Victoria so I couldn’t take it to your Kamloops store). I had been dreading doing anything with my Mac for months (actually more than a year) as the last time I took it in (Vancouver), I did not really see any improvement. We worked out both software and hardware issues and once again I am thrilled with my computer. I would not hesitate to recommend Pranav.

Stephen Phelps

I have needed to use the services of simply computing on two occasions over the last two months for apple devices. I have found the service to be excellent. The staff are knowledgeable, friendly and efficient. It was really easy to book an appointment via the apple support website, it all worked flawlessly. Very impressed indeed!

spaghetti10852

Well organized. Friendly knowledgable staff. Best place in town for Apple products.

Amber Dobson

came in last minute with a emergency and they helped me with more information that wasn't getting anywhere else! Saloni was very informative and helpful :)

Matthew Granlund

I live in a small town with no Apple store so I posted my crashed MacBook to Simply Computing in Kamloops. Staff were prompt in diagnosing my problem (old hard-drive finally bit the dust). They recommended a replacement that suited my needs and safely transferred my data to a new machine. I was conveniently able to travel to the shop at short notice and pick up my new computer and sign up for the lease. Outstanding service!

charles Arthur

My experience was with Sebastian and revolved around my concern about spyware or malware which periodically was coming onto my IPad. I initially saw him on March 2 and it was suggested that bring my iPad back on March 4 which I did. He reviewed everything he could think of which resulted in nothing showing up. I sincerely appreciate his willingness to complete the process. I have already suggested to someone that they take their product to his company for review and will continue to do son.

Glenn Macfarlane

i took my mac in for what appeared to be a batttery issue .... this is the worst customer service I've ever experienced .... currently try to get my computer back ( don't care about deposit loss ) & have the problem resolved... issues like this makes me question why I own a Mac!!!!

Shannon Cain

Great service!

Daniel McGilvery

Never went to this business

Robert Erickson

We have always had excellent service at Simply Computing. When our over 10 year old lap top was acting up they decided that they could repair it. They offered us the $53.00 solution & now the lap top is working great. They could have sold us a new computor for 1700.00 or more but they said they would try the cheaper way first. We appreciate their honesty. Thank you Simply Computing. We've used you before & will use you again. Robert

Gary Nielsen

I recently went to Simply Computing and ended up buying an iPhone 7. Chris Birch was the salesperson who helped me. He was knowledgeable, helpful and patient. I will definitely continue to be a Simply Computing customer.

Eileen Willms

Great service, very helpful and courteous.

Michelle Santos

Great service and awesome staff . Super helpful !

Ian Wagner

Absolutely fantastic service. They know their stuff and made my purchase very easy. I dealt with Saloni and she was excellent.

Coleen Creamer

I had several questions when I walked into Simply Computing today. Fortunately, I was helped by Saloni, who explained everything extremely clearly and with infinite patience. I hope she's here the next time I come in.

James D'Angelo

Great service and very friendly

Jimmy Cavera

Came into the store, it was difficult getting help at first. Have issue with macbook, some short on bigger side black haired kid who clearly works there tells me he's an apple tech and will fix my macbook for cheaper after hours or will buy it from me for parts. If this isn't an integrity issue I don't know what is. Cost of in store repair was too much, and I'm not paying some kid who works there to fix it for half price.

Missagh Manshadi

My daughter phoned was plugged and small amount of dry rice was in the charging spot and it took 86 seconds to remove it and we were charged 44 dollars . I am not sure if this is a going rate per hour, Please educate me.

Nathan Lee

This place is an absolute joke! And I'm referring specifically to its management. Anyone who enters this location, please notice the extreme lack of management skill - particularly Regan who has extreme communication issues with customers and staff. The heavy turnover of employees is NEVER a good sign, and they seem understaffed, overworked and stressed out. The one balding man working the back room, he is very rude to his co-workers using a condescending tone. It seems like a toxic place to work, and to be a customer. Never again.

Jacob Fellson

Horrible service, I thought i would pitch in on the review and let you guys know they have extremely rude staff. Along with that, its like the store is a commission factory like future shop. You are better off buying your products from apple directly. Also, it seems like some of the other not so great reviews have vanished off google.

Greg Harrison

Very friendly and knowledgeable staff.

MDS

Busy place, but I was fortunate enough to get in before a line up started. Service by the supervisor Michael on my IPAD was quick and efficient. I was warned before he started that if it was a "quick fix" (under 15 min), there would be no charge, more than 15 minutes would be at their hourly rate. He got into my IPAD and I was out in 12 minutes! Great service. I would highly recommend.

Tyler Armstrong

Kind, fast, helpful and friendly service! Chris helped me and my girlfriend with buying our new MacBook Pro and we were both blown away by the service especially from an employee in training! Would recommend to anyone, thanks Simply!!!

HighOnTek

Good selection of products, but staff need to be talked too... their were 5 of them working, and all of them were more focused on socializing with one another, than they were the customers. None the less, I'll still give the store itself a good review.

Lynn Louise Morrison

Saloni was the individual who I dealt with and found her very helpful! I asked some "dumb" questions and she was very gracious in her reply. I found her very knowledgeable. I would recommend her to my friends. THANK YOU Saloni. llm

Caitlin M

I bought an iPhone from a different location but went to Simply Computing because I was having some issues with it and they are the designated Apple retailer in the area. I went in very close to closing (I think I went in around 4:40 without realizing they closed at 5:00) and even though they were about to close they still took the time to look at my phone and get me a new one. I left that day with a brand new iPhone to replace my old one and they were so kind and helpful even though they had to stay a little but later after closing to help me out. I would recommend them to anyone I know!

Anthony Salvati-Taylor

Amazing service! Would highly recommend

Cherri

Great service. Thank you Robert!

Diane Tarry

Very professional, very courteous, very knowledgeable! And, extra quick service!

MHA James

I have always been more than happy with the service I receive at your business and you are my first choice should I require any type of service for my Apple products. Your staff was professional, friendly and extremely helpful and they are always more than willing to answer any questions I might have. I would definitely refer my friends to you for any of their service needs.

Torrie Anna

Very poor customer service. Was told my I-phone was a "human hair" bent so they can't do anything (not even try to repair the actual problem) and to call apple. My iPhone is not bent so this made me feel like they just were making excuses not to honour warrenty on a iPhone that shuts off constantly by itself. Thankfully apple itself was a lot more helpful than these people. I should have read the reviews before wasting my time. I will not be returning.

Craig Calder

I went to Best Buy where I not one employee helped for over 15 minutes of waiting, and the same was said for Staples. I went to Simply Computing (where I should've gone first) and was welcomed, helped, and able to make my purchase all in less than 20 minutes.

Okanagan Life

Very thankful for the kind and wonderful service I just received for my I phone it was calling 911 without me doing anything after a series of presses apparently and my screen was messed up too!! They fixed it all in a jiffy and also changed my settings so that wont happen again. So thankful for the awesome staff!! What a morning!!

Mary Roach

Saloni assisted me with a data transfer, as I'm quite inept. She was friendly and treated me with respect, even as my lack of technical skills became apparent. She also made some great recommendations, to further assist me. I highly recommend Saloni, and Simply Computing.

Morgan Tinsley

Very helpful staff thank you.

Beatrice Huppertz

Never again! They don’t answer the phone. Got to the waiting line up at the store... staff is courteous but completely useless. After explaining my issues on site with the devices (Mac book air replacement battery and another old Mac book data recovery), I was asked to take an appointment. Same time for the second visit spent explaining the same challenges (groundhog day came to my mind). Price were blown up, nobody seems to know what to do, looks like they never had that problem before!!!. Once again, courteous but useless staff. London Drugs downtown: one visit, half price, no fuss, easy, no hesitation, LD is the boss ????.

Susan Rolfe

Great, friendly service

Lisa Ross

I read the "most recent" reviews of simply computing & I have to say I was honestly a little worried to take my phone in. But telus would want $500, a cell repair place said $115. Held my breath went to simply. The guy said "I think its just the screen protector, mind if I take it off?" I said that's fine, **REALLY my breath now.** Yep!!! That's all it was...phone is perfectly fine, just the screen protector. Thought holy cow! They had the tempted glass screen protector in stock & they installed it. THANK YOU, THANK YOU, THANK YOU!!!!

Judy Caldow

I was very apprehensive about buying a new phone and thought about it far too long. I finally decided to do it, what a great experience. John was patient and encouraging with me. I am now the proud owner of an IPHONE PRO and I feel excited and empowered. Thank you Simply Computing and John for opening this door for this.

M&F MacAulay

Great service! These guys are very polite and professional. Vaibhav solved my problem and answered my questions really quickly.

J

If your coming here for a repair, search the internet to try and fix your device yourself first. The main technician here told me I needed to spend 950$ to fix my laptop because a logistic board needed to be replaced. After exiting the shop I was able to restart my laptop and fix it for free... terrible people here trying to finesse anyone.

gregg drinnan

Pleasant and personable service. MacBook Pro improved after service. Well done! Will be back for sure.

SDA Goodfellow

Focused on sales not service. Zero customer service skills with the guy I talked with. He suggested calling Apple repeatedly without answering my question. I will call Apple and won't be back to your store.