Reviews of Kamloops Computer Centre (Computer Repair)

Michelle

Buyer beware: I recently purchased what was supposed to be a brand new HP laptop (shipped to me at home). I paid nearly $800 for this computer. Instead of sending me a factory-sealed, brand new model, however, they shipped one of their already opened, refurbished or returned (i.e. USED) laptops. I've written the owner, Kelly Condon, about this matter but have yet to hear back (my emails keep getting bounced back as "blocked" too). Technically, this constitutes fraud so I may soon be filing a police report, especially if the owner stonewalls and does not rectify the situation (i.e. return my money). Just letting everyone know about how dishonest these people were with me. I'll never do business with them again.

German Made

They convinced and sold my uninformed older family member a $2000 laptop for simple office work and internet browsing. Of course returns are not an option.

Wade Marshall

Best customer service and Product knowledge. Ryan, Brian, Chuck and team... 5 thumbs up.

Ryan Forrest

The guys are knowledgable and honest. If you want better service than geek squad without getting grifted by scummy sales guys KCC is an easy recommendation.

Ralph Philip

Okay

Kelley Winters

Very good service and pricing. Always willing to help.

Cole

Was great bought a computer it said on the bill that it would cost a little more than $600 then we get the final bill and it was 700$. Not to sure at the moment but the computer seams to have overheating issues. none the less the sercice was great the people where nice but i can help thinking that this would have been $200 cheaper if i had done this my self but than i wouldn't have any warranty.

Harvinder Singh

Always there to help, very efficient and effective at what they do, I would highly recommend KCC.

Nick Arnott-Smith

Go see Brian at KCC. He's great, helping you find the gear you need if they don't have it in stock.

Brandon

Came here ready to drop $500 for a new processor, SSD, RAM and a motherboard. Three employees made eye contact with me but not a single one came out to the sales floor to help. What a joke company.

Lance Jameson

Always a pleasure to deal with. Love their mobile delivery service, they bring the equipment to you pretty quickly!

Nick Dunn

Bottom line Kamloops Computer has got your back FREE friendly advice and even troubleshot on my pc for a good ten minutes his self. If you go up and see them ask for Bill the man was incredibly helpful. With any luck, I may now resolve my issues. I'm also sure many other employees would have you back too. A must go to business for any pc related concerns or upgrades ????????????

Graham S

Have always had great support and service from Chuck and KCC. Locally owned business and they do great work, can't beat that!

Damon Hebner

Good service. sales staff are very helpful.

Samuel Anyanwu

Very Helpful Staff.

Allison Stewart

I was trying to save an old laptop with games on it that had an unfixable broken hinge. They happened to have the same exact laptop in scrap, and did a fantastic job of combining parts from the two laptops together. Thank you!

Lori Otway

Great place- Bill was great, patient and helpful. They had me up and running in no time. Thank you Bill and Karla for the fantastic service.

Barry R. Brown

Decent selection, great sales staff and repair service. Local to Kamloops.

Matt deFouw

Great staff, great service, great prices!

Aaron Lecamp

they sell me faulty ram.

Nathan Ducharme

I went there and got 2 1GB Ram cards I knew I could get them online for $15 or less each, The lady told me they were $22 each when she left to go get them I looked at the monitor and it said $15. She over charged me $14 and then when she got back and had seen that I was looking, she say's "oh your not supposed to look at that". They will have what you want and probably the only place that does, but don't be surprised when they rip you off in this small town.

Hanna Conradi

UPDATE: They saw my review and gave me a refund for the charge so that's nice! They charged me 35$ for a "diagnostic" which included the same basic tricks you can find with a 5 minute google search at home and that I'd already tried myself! My surface wasn't turning on or charging so they "tried a couple different chargers with no success in booting it up". When I asked if they could retrieve any data from it, they told me they don't do that kind of stuff. If I had known I was going to be paying 35$ for some dude to plug my surface in and leave it for 2 days and not even attempt to retrieve any data obviously I wouldn't have gone there. JUST GO TO YOUR LOCAL CELL PHONE REPAIR SHOP IF YOU WANT ACTUAL HELP FIXING OR RETRIEVING DATA OFF OF A DEAD DEVICE - Phone Depot charges 20$ to retrieve data and no such thing as a "diagnostic charge".

Hans Verwey

Good service

Sheba Timothy

Came from out of town on my birthday to fix my external hard drive. Saw reviews and thought KCC will be able to help. I clearly explained the problem and what I had tried in order to save the data on the hard drive . Told them it was nothing to do with mechanical problem . They said they will “do diagnostics “ by tearing apart the drive and let me know. Half hour later they call me saying they tried the same thing I tried and they can’t fix it. I have to send it to Vancouver and will cost 1000’s . Very disappointed as I already explained everything , then they charged me 50$ for their time and ripping open the drive for nothing .

Greg Unger

I work from home and use my personal computer. When I went to plug in a USB cable this morning, a static discharge shorted my computer and it turned off. When I couldn't get it back on, I panicked. I'm a fairly tech savvy person, but I was busy and didn't have time to troubleshoot on my own. I took it to Kamloops Computer Center and they said there would be a $25 diagnostic fee, plus repairs. I left it with them and figured I would be down a computer for a few days. They called me in three hours, and told me the computer was booting fine, it just needed time to release the static buildup. When I went to pick it up, they had waived the diagnostic fee. I'm not behind on my workload and I didn't have to spend any money. Thanks! Speedy and friendly service. I'm definitely buying my next upgrade from here.

Rick Greenwood

For all the computer buffs and hackers galore, grab the latest techno pad hot of the production line where the price is pixelent and your card wouldn't decline

Trevor Williams

Great

Ryan Schilke

Terrible!

Tyler Meade

Very helpful people and good pricing.

Brian Tiessen

Took my elderly father's Asus laptop in because of a microphone problem. They looked at it with us for 15 minutes recommending steps to resolve the issue. All no charge.

Ian Rankin

Service manager is rude and unhelpful

Vern Corkle

Sales team is awesome and always able to help with finding what we need.

SD

Terrible service. I sent in my laptop for warrantee work and it has been two months. I've phoned a few times to find out what is the hold up and no straight answer. On my last call they took a message and have not called back since. Not once has anyone got in contact to apologize for the delay. UPDATE: picked up the laptop...cannot even log in because half of the keys on my keyboard do not work.

Carol Patch

Really great tech support. Thanks Jolene!

John Harrison

Been dealing with them for many years. Good products, good service department and very helpful and knowledgeable staff

Sharon Hoodicoff

Just got my laptop repaired by Bill. Excellent service from the safe delivery to quick repair to safe pick up procedure. Excellent company to deal with!!

thomas kolodinski

Received terrible service. Had dropped off a laptop for warranty that was completely covered but turned out most of it was not. They took over 4 months to do the repairs and even when they tried to return it the first time they had damaged the keyboard and looked like a golf ball was shoved under it. This time i picked it up half the keyboard did not work at all. When talking to the service manager they tried passing it off as normal and they could do nothing about an he was very rude in telling me so. Avoid this place as they will never give you a straight answer to what repairs they have done

Gail Dirks

Very helpful.

Dez Olson

Great Service.

ItsFayolan

That Randy guy.

Lu

Took my laptop in because it kept turning on by itself. I was told the problem had been solved. Took it home and the problem continued. Finally I researched the problem and fixed it myself. WHAT A WASTE OF $95.00!!!

John R

Save yourself a headache and go elsewhere

Cindy Rose

Ive been dealing with the computer center for 15+ years ,Awesome ppl ,Bill .W. the tech ,who has helped me with the issues with my PC ,has always been very good ,and explains everything to you ,that he has done .I purchased all my equipment thru them ,at reasonable prices ,and they will even work with you on prices to suit your budget , they dont push you to buy stuff ,you dont need ,like the other stores do ,and they go out of their way to have your computer back to you ,as soon as they can ,they will transfer your data and confirm with you ,that its all there .All the staff are GREAT ,and i will always got to the computer center ,for all my needs :) Thank You to All ,and Bill .W . for all you have done for me Cindy R

Roxanna Ferguson

Always great service at KCC!

Chris O

Greedy company buy from Amazon it's cheaper.

Rafe Letcher

Bought a laptop the gave me the wrong charger and it was cracked also the laptop had to be plugged in to work it would not hold its charge would not recommend this place.

Chris Farrer

The service is friendly and prompt. I would recommend.

Doris Z

Good service and they don't know how to get to the bottom of this matter as soon as you appreciate their service. I will not be able to attend this meeting ☹️ for the next few weeks.