Reviews of Hi-Speed Computers LLC. (Computer Repair)

Lexie mcclellan

Jim’s service was amazing! He got my two computers back to me the same day I brought them to him and the prices were extremely reasonable. I will most definitely do business with him again!

Ms. Barbara

I brought my laptop in with a cracked screen. They ordered the part & fixed it in just a few days for less than $200. (Best Buy estimated $500.) With the money I saved I bought a laptop bag—conveniently available in store—to protect it from future accidents. Definitely will return should the need arise.

Charly Mackaravitz

These guys are good ! Just wish I had found them sooner. Great service and reasonable rate... 2 thumbs up ...

Pete Parrish

Good service and seem to have fixed my laptop at a reasonable price. Recommend them to anyone who needs help with a computer problem.

Cristobal Contreras

Possibly the chillest and most down to earth seller there is. Computer Enthusiast approved.

Terrell Manasco

Just purchased a 2017 13 inch MacBook Pro and I am very pleased with it ! I needed a faster one for video editing and Jim went out of his way to locate one for me. Great job! I highly recommend them!

Eren Alexander

Very nice and gets things done quick

Micah Owens

Fantastic place. Jim is the best.

MikeC

He got my old HP desktop back up and running the next day. Excellent service!

Chellie Poo

I had an issue with my laptop, so i took it in right before they closed. The next morning they looked at it & called & told me it needed a new hard drive put in. They replaced the hard drive & I went & picked it up that day. Very nice employees working there, & reasonably priced to have it fixed. I haven't had a problem with my laptop since & it is quick loading now when I turn it on. Thanks High Speed Computer ????

Fox Cantrell (FoxSasha)

Decent prices, owner knows what he's talking about and won't try to upsell you.

Scott Misso

Helped an immense amount with my computer without even voiding the warranty. Were very informative and fair, and did a great job.

Lee Posey

Awesome store, awesome service, I wouldn't shop for a computer else! Thank you Hi-Speed Computers!

Michael Winslett

Great atmosphere, friendly customer service

Tommy Marcum (BeastinnX420)

Great got a good stream prebuild hp from them runs great. Very friendly and helpful staff prices are fair exp on ram

Commando 0627

Bought my son’s gaming PC from Jim and it was exactly what he wanted. Jim is very helpful and knowledgeable. I would definitely recommend his business to others!

Adam Clines

Great work. Very professional. Has worked on my computers for a decade. Highly recommend.

Jake McDonald

These guys were absoulutly amazing. I brought in my laptop around 11 in the morning. They were very knowledgeable and told me what might be wrong with it and told me my options ahead. Turned around about 3 hours later they had it done. I will be going Here for now on.

kyra conner

very helpful teaching me our business quicken software. would highly recommend him.

Jessica Cameron

Wonderful customer service! I can really appreciate the honesty and discussion that goes in to the work he does! I pretty much brought in a glorified paper weight after discussing what I needed and what I was willing to pay for Realistically. I would hands down recommend this company to anyone.

Anna Capehart

Very helpful and friendly. Will let you bring your device in to make sure that is the problem and will let you know what it needs. If you decide not to buy or fix it with them, they still have a very friendly attitude.

bryan lowery

One of the best experiences with a business I've ever had, very kind and helpful people and a great place for anything computer related, fair prices and great inventory

Ashley Bullock

I brought my computer in a week ago and expected it to take forever to get fixed and he had my computer fixed a week from the day I sent it in 10/10 definitely recommend!!

Chas Buckler

Was having issues with my GPU came out with a brand new one. Highly recommend

Keisha Kilgore

I brought in a Play Station 4 and it was fixed quickly and works great! We were also given a 90 day warranty on the work done, which is a great piece of mind!

David Robbins

Guy was helpful but only wanting to sell new upgraded parts, I just wanted to get my computer fixed. Not spend another 300 dollars on it

Ruth Ann Speigner

This was the first time I had to use a repair company for my computer and it was awesome. I had a broken screen and they ordered a new one and repaired it quickly and it was better than out of the box. The price was very reasonable. I will go back anytime I need a repair or if I need to buy another computer.

Jamison Reynolds

Excellent service and very knowledgeable!! Has saved me a trip to the big box on more than one occasion.

Jennifer Smeltzer

If you prefer one on one service, I highly recommend Hi-Speed Computers. Very knowledgeable and patient with those of us that aren’t very “technologically inclined”. Reasonable prices, much better than buying online. You have the option of face to face help when and if needed. Thank you Jim and to your great help David and Nick.

A J

I have never had any work done here so noone has to point that fact out but I had planned on it until i had a bad experience and was treated horribly. My review disappeared and wouldnt repost when I tried to post a new review. Maybe if I as well as others who have given a bad review on here hadn't been treated the way we were we may have have actually allowed them to do work for us then we could have given a good review with 5 stars for a job well done. Treatment of customers or potential customers is very important. Just because you give a bad review doesn't mean your abusing Google's rating system. It's clear that this business does great work according to reviews. If there's a problem with the way customers or potential customers are being treated then start treating them better and you will not be getting bad reviews. I'm giving 5 stars only because I don't want to be bullied again. I have a computer that I need repaired right now but I will be taking my business elsewhere. I hope you can handle constructive criticism this time which is. Treat others the way that you would want to be treated because the treatment of customers or potential customers is very important for business. My experience was about 1 year ago but I'm looking at these reviews and I can relate to them because I was treated the same way. All I did was walk by throw my hand up and smile. I was smoking. I see here in one review where someone has an allergy. I was on the outside of the store. I saw no sign anywhere. I also didn't ask for the man to come out yelling and coming at me in my personal space in a manner that made me feel threatened in a physical way. If you have an allergy why come so close? Why even walk out the door? I am not psychic by any means. There was a ashtray post right there in front of the old location which should have been removed or covered to protect the employee with the allergy. Myself nor my elderly father deserved the way we were both treated. The computer that I need repaired right now doesn't have any nicotine on it either because I have since quit due to my own allergies so I do know what it's like. I'm sure your employee's is much worse .There was a sign on the door that said wave for the camera. I thought it was a cute sign. I waved and smiled just being friendly as I walked by which would have only taken a couple seconds to pass if that man hadn't came out raising hellO .I'm sure that this review will probably disappear too or I will get a nasty reply but I'm honestly just giving constructive criticism here. When people call a business they don't think about asking/telling them that there computer is covered with nicotine or to ask about any possible allergies. They simply want their computer fixed. That is the responsibility of the business to inform customers beforehand. People aren't psychic. Your replies and accusations of abusing Google's rating systems do reflect your character, which reflects on your business and your treatment of customers or potential customers. People have a right to give an honest review. If they weren't honest then that would be abusing Google's rating system. I'm sorry if this upsets you but your replies make you look like a bully and so did my experience. I would have given you my business on many occasions if it hadn't been for that. So would my father and my Boyfriend who witnessed the incident. We have gone through so many devices in the past year its ridiculous. Instead of having then repaired we just bought new ones. Wouldn't it look so much better on your reviews if you're replies were more along the lines of " I'm sorry for your experience". From what I'm seeing here it looks as if you do very good work. People seem to be very happy with it. The only complaints are in the way people are being treated. If they had received a nicer reply there's a good chance they may have returned again to have work done or even edited their review because it would have shown that you cared. Now we have this pandemic to deal with. Can't afford to lose customers. ????????❤❤

reggie watts

Purchased several computers from Jim and have always been very pleased. Give him a try the next time you are looking for something.

B3 RY3 (B3RY3)

Best all around Service, Quality, and Speed. Will recommend to anyone to go to. Will be back for any future work to be done. And thanks again guys. Go out and see them.

charlena hathcoat

They are great and reasonable

Slasher Shorts

Very Informative And Friendly, Satisfied With Service And Plan To Come Back Again!

Anastasia Rubley

I bought my MacBook there today and when I went there they answered all my questions! Will be doing business with them again!

Halo Alarm Solutions

I rely on Hi-Speed Computers for all of my computer and TV repair needs. They are honest , dependable and always do a great job.

Heath Dodd

Good guys that seem to wanna do you right. Worked out very good.

H N

I was just trying to get info on having a tablet fixed the person I talk to was almost rude to I felt as they just wanted rid of me I am not saying that everyone in this store is that way but because of the way I was treated I did not use there services. They may be good at what they do but because of the person that dealt with me made me feel as they were talking down to me and just wanted rid of me that is why I only gave the one star no reason a paying customer standing in your store with cash needing help should be treated that way!!

Carol Conner

HIghly recommend! Very knowledgeable! Very nice people who listen to your needs/wants. Great overall experience everytime!

Nathan Englebert

Had my issue fixed in a couple hours! Great service!

Brodey Hallman

had a great experience these guys were so helpful before the purchase and after when i had more questions. would highly recommend doing business with these guys!

Buji

When it comes to computer repair shops in Jasper AL, these guys cannot be beat. They are incredibly knowledgeable, friendly, and for the most part have fair competitive prices on their parts. whether you need a completely new pc, or the one you currently have is running slow/broken, these guys will 1000% be able to help you and get you!

Jonathan Goggans

Great customer service and very helpful! Will be back! Check them out. You will not be disappointed.

Anna Lopez

I brought my laptop in because it was soooo slow, lagged, etc. I thought it was a goner, and in literally a couple hours they made my computer work better than it ever did brand new. Faster than I could of ever imagined. Soooo happy with them and their service. Very affordable too!!! Needed it fixed for school and they definitely helped me out big time!

Jm Weldon

Even though we couldn't work out a deal like I was hoping for... I'd still recommend them! They know what they are talking about and and I'm looking forward to coming back and hopefully buying a PC!

Michael Grantham

These guys were able to get my iPhone 13 PM back to normal after I was told I would probably have to take it to an Apple store to have it fixed! Dropped it off an hour before they closed and they had it ready and waiting first thing the next morning. Highly recommended!

Blake Bentley

These guys did a great job on my computer build and they where really professional and super friendly I would highly recommend them to anyone for there computer needs or builds!!! And to the guys there thank y’all so much for everything.

Martha Warren

Very helpful, and polite. Answered all my questions. I reccomend them and I will be a return customer.

Amanda Safford

Took my fried MacBook in needing files transferred to a new one. Incredibly helpful, honest and easy to work with. Very knowledgeable about all computers and parts. My laptop was ready same day! And cost?! I would have easily paid triple or quadruple anywhere else! Will always recommend HiSpeed!

Mark Kimbrell

Carried my laptop this morning after trying all I could. Got it back within 4 hours. Runs great and service was excellent. Price was good as well, am I am price conscious. Will definitely take all my tech there.

brian rowe

My mom had used Jim's services months earlier, so when my computer stopped working we took it in. I was very impressed with his shop, it was SUPER clean and organized (unlike some others in town) Jim was very knowledgeable and professional! My hard drive was toast, so we opted to have him re-build my computer. He had my computer finished the next day and it was running faster than ever. We even bought a second rebuilt computer for our daughter. Highly recommend Jim.

Fancy Threads

These guys are awesome, I brought my computer in on a Friday completely crashed. They was able to have my computer back up and running by the next day, and was able to save all my files and pictures from the past 7 years! I highly recommend them for all your computer needs!

Misty hayes

Great customer service very helpful and nolagable have purchased 3 gaming towers from them. Would definitely recommend buying from them

Heather Hood

Professional, fair priced, and when they fix it, you dont have to keep calling them or bringing it back unless you have done something on it to mess it up lol

Amber Sanford

He was a really nice guy. He fixed my laptop in less than a day, an he was very reasonable. He was really helpful. I will be going back if I have anymore problems..

Jennifer Olive

Big fat OMG thank you to my man Jim today! SAVED me big time. Service was great, turn around was a life saver, and the price was reasonable! Thank you again!

Christopher Harvey

I will not use anyone else, extremely helpful and always there when I need them. Never again will I purchase a computer from anywhere else! Prices are AWESOME and products are just as great! Highly recommend checking them out! Small businesses like this are what we need more of!

terry owen

I bought a used one and it works great and I am going to take my old computer in today for repairs.

audrey Higgins

Jim did an amazing job with two laptops of mine. I honestly thought they had seen there better days. One was so oldMac Book but it did work and the other was an ASUS a few years old but wouldn’t turn on. I’d take. The ASUS yo multiple company’s and they told me they couldn’t do anything with it. Well I found Jim and within 24 hours of getting them to him he was able to get what I needed of the Mac and completely fix the ASUS. Seriously the best people I’ve ever been to for computer work. When it is eventually time for a new computer or any other computer work I WILL be back. Thanks so much Jim!

Steven Gillott

Knowledgeable quick and professional

Aaron Bryant

Absolutely awesome. Highly recommend a and I will most definitely be a repeat customer.

Idalia Manning

I dropped my computer and it damaged the hard drive. Of course everything was backed up on the hard drive. They were able to save must of my data, replace the hard drive and update my old tired processor. They really know their stuff and I ended with an old computer that's better than a new. Great job!! At a very reasonable price.

trains7575

Very good service and pricing ????????

ryne goodlink

Took my computer in for some repairs. Staff was excellent and I got my computer diagnosed and back in 1 day. I would go back anytime for anything I need.

lisa seales

This place is great!!! They fixed my laptop really fast and kept me informed on everything they were doing. Great guys to work with and I would recommend them to anyone if your computer is down.

Gabriel Boyd

SMOKERS BEWARE !! Weirdest experience ever. The people at this business were very friendly and may or may not do good work, I have no way to know. I took my PC to them to have them diagnose and possibly repair. I drove 25 miles to drop it off and 25 miles back home. They called me (on my way back home) to tell me that my PC was a MAJOR health concern because it had nicotine in it. They would not work on it and It had to be removed from there building that day. I had to turn around and drive another 50 miles round trip to pick it back up. Apparently someone there has a allergy, which is fine. Completely understandable. Not warning the second class citizens that you will not work on our stuff is a complete waste of our time and money. 2 hours and 100 miles driven for nothing on one of my precious few off days. This is very irritating. Again the people here were friendly and the building clean and nice. Just beware of wasting your time here if you are a smoker.

Sandy Lane

I found these 2 men Jim and Dave to be the absolute best in all of Jasper, Alabama. I have tried other so called computer people who told me and charged me with "Your computer is not repairable" Dave told me these people were not telling me the truth. Well in just a few hours he had me up and running fast and smooth. I recommended a friend to them and she came all the way from Arab, Al and was immediately taken care of and now she is actually enjoying he computer. Prices are fair and truthful. Thanks guys. You are a 5 star plus.