Reviews of Appster (Computer Repair)

Than Beaudoin

(Translated) 5 star competence, 5 star professionalism, 5 star customer service, 5 star very competitive price, 5 star after sales service. (Original) 5 étoiles compétence,5 étoiles professionnalisme, 5 étoile service clientèle , 5 étoiles prix très compétitif, 5 étoiles service après vente.

Richard Mayer

(Translated) He advised me against making the repairs. Honest and honest. (Original) Il m'a déconseillé de faire les réparations . Honnête et intègre.

Moeriarty

I'm took my Galaxy S3 for a screen repair that costed$ 220 and the guy told me that I have a 90 day warranty. Not even a month and a half later, the glass literally took off on it's own and broke apart. I called back to see what could be done and the guy said sorry we didn't tell you that you're supposed to use a case with it because we don't use OEM parts, but I'll make you a deal to fix it for 150 bucks. What happened to the warranty? The guy didn't even care about it a second! You can expect a complaint to the Office of Consumer Protection that's for damn sure and possibly a lawsuit in small claims court.

Neil Wick

Friendly and does not overcharge

Francis Gaudreault

(Translated) best store (Original) meilleur magasin

Sophie Demers

Good customer service. Fixed my screen within 2 hours.

Dani Jayne

FOR ANYONE CONSIDERING BUYING OR TRADING A PHONE: I decided a little over a week ago that I wanted to switch from my iphone 5 to an android phone compatible with wind mobile. Rather than deal with the grind of classified sites to accomplish the trade I went into the appster store on st-joseph. I traded my mint iPhone 5 and an old android they could use for parts and in exchange got a samsung galaxy mega. I was promised that if the phone had any problems that it was on warranty and would be fixed AND after paying an unlock fee i was promised the phone would work with Wind. Needless to say the phone did not work with that carrier and whats more is that its touch screen ceased to function merely a week after owning it. The man who had initially done the trade with me told me that he didn't know what was wrong with it OR if their warranty would cover the problem claiming that it was a Samsung issue which was a statement that still does not make sense to me. He offered several replacement phones that were of considerably lesser value that my my iphone 5 all of which i refused. I told him that I was no longer interested in trading with their store and asked fir my iPhone 5 to be returned to me. He claimed that the iPhone had been used for its screen. I was given an iphone 4 as a loaner and told to wait as he would attempt to repair the galaxy mega I was given. I was phoned by him at a later time and told that he would have a galaxy note 2 as a replacement on Tuesday if I was interested and would not tell me what had gone wrong with the galaxy mega. I accepted to pick up the note 2 on Tuesday and waited the weekend. I called the store on Tuesday (today) asking for my replacement phone when the man on the line told me that they were closed for the Quebec holiday and would not do any business. at this point I had had enough and told him that all I wanted was for my iPhone 5 to be returned to me. He once again told me that they could not do anything today and told me I would need to call tomorrow. Through out this mess I had not once had the opportunity of speaking to the individual who owns this store and therefor asked to employee on the phone if there was any way that i could speak to the owner regarding this mess and was told that the owner will not speak or deal with his customers. Really? He will not acknowledge ANYONE who does business with him? They very people who keep his store open? At this I am livid; I have traded my Iphone 5 just to end up with an iphone 4 whilst I am kept in the dark about my phone OR a replacement. I feel cheated and robbed and sincerely regret EVER doing business with appster. I feel as if they have stolen my phone! Perhaps the owner would be so kind as to respond to this review and rectify the situation by returning my property to me as should have been in the first place, I would love to hear from the person in charge. APPSTER: GIVE ME MY PHONE BACK!!

Krystel Dompierre

(Translated) Very expensive (Original) Tres chers

G z

(Translated) COOL and PROFESSIONAL reception affordable price (Original) reception COOL et PROFESSIOSNELLE prix abordable

Pat dc

Excellent service !!!

Seorim Zeri

Yesterday, went to fix my Lg G4, he did with very good customer service !!

Dave Garneau

Great service with new employees! The owner is now back and does the repairs himself. Old employees were thieves and didn't know what they were doing. The prices were great (took 2 phones and an iPad, and got a good deal compared to other places in Ottawa/Gatineau). Overall very satisfied with the new guys!

Amlan Gupta

Strongly recommend not taking your phone here for repairs. My wife took her S3 and not only did they take several more days than promised, they did not even keep her SIM card with the phone so we ended up having to get a new SIM card and wasting time calling our provider to have the number switched over. Other than a half-hearted apology, there was nothing tangible from Appster offered for this complete waste of our time. In addition, looking at their work desks, and the complete lack of organization thereof, I would be very surprised if we received the original parts of our phone. Strongly suggest going somewhere else - you might pay a bit more but this was definitely a case of penny-wise, pound foolish.

marc andre clement

Awesome service

Goose Canada

It's upstair

ANUBIS

good

Guillaume Rousseau

staff know what they're talking about

Jessi Villeneuve

Amazing ! Super quick, super friendly, super happy !! Great service. Unlocked my phone in like 10 minutes.

Mauro Bertoli

Went there with dead Galaxy s3. The guy I met was very kind. Tried to fix it but no success, and as he promised I didn't have to pay because the fix didn't work. He also offered to buy my dead phone for parts and gave me honest advises on what to buy according to my needs. Eventually I didn't buy there because they didn't have what I was looking for, but my feeling was very positive.

François Lapointe

(Translated) Bad experience ... I brought him my phone with a broken screen and the result of the repair is heartbreaking: the screen and the backplate took off, the camera no longer worked, the Bluetooth and the wifi worked badly. The replacement screen was of poor quality, with visible defects and the replacement backplate was not even the right color !! It took several calls and visits before getting the phone back. In his discharge, when I brought the device back to him, he changed the back plate, repaired the camera and tried to glue the screen and the plate back, free of charge. However, it still took time, I had to run after it, it was still taking off and there were always problems with Bluetooth and wifi. Since it took off easily, I decided to open it to discover the pig job that was done. There was glue everywhere and there were only three screws out of ten! The antenna connector was bent, obviously it had been forced. The assembly of the battery and the motherboard was no longer as compact and forced against the back plate, which did not help to glue it back ... In conclusion, avoid Appster if you don't want to waste time and money. (Original) Mauvaise expérience... Je lui ai apporté mon téléphone avec un écran brisé et le résultat de la réparation est navrant : l'écran et la plaque arrière décollaient, l'appareil photo ne marchait plus, le Bluetooth et le wifi fonctionnaient mal. L'écran de rechange était de mauvaise qualité, avec des défauts visibles et la plaque arrière de rechange n'était même pas de la bonne couleur!! Il a fallu plusieurs appels et visites avant de ravoir le téléphone. À sa décharge, quand je lui ai ramené l'appareil, il a changé la plaque arrière, réparé l'appareil photo et tenté de recoller l'écran et la plaque, sans frais. Cependant, ça a encore pris du temps, il a fallu que je cours après, ça décollait toujours et il y avait toujours des problèmes avec le Bluetooth et le wifi. Puisque ça décollait facilement, j'ai décidé de l'ouvrir pour découvrir le job de cochon qui a été fait. Il y avait de la colle un peu partout et il ne restait plus que trois vis sur une dizaine! Le connecteur de l'antenne était tordu, visiblement il avait été forcé. L'assemblage de la batterie et de la carte-mère n'était plus aussi compact et forçait contre la plaque arrière, ce qui n'aidait pas à la recoller... En conclusion, évitez Appster si vous ne voulez pas perdre temps et argent.

Mounia Z

Excellent and courteous service. Bright guy but it would be good to clean the store!

Rais Bouzidi

(Translated) I brought him a broken phone. He told me he could fix it for $ 150. He calls me a week later to tell me that the phone is working. I pay him the $ 150 for a phone that's still broken. I go back to see him to say it's not working. He said he doesn't work for free and that he's going to keep the money. I called the police but they told me there is nothing they can do and I need to see consumer protection or small claims. I have a broken phone and he kept the $ 150. I think I'm going to see a lawyer (Original) Je lui ai amené un téléphone brisé. Il m'a dit qu'il pouvait le réparer pour 150$. Il m'appelle une semaine plus tard pour me dire que le telephone fonctionne. Je lui paie les 150$ pour un téléphone qui est encore brisé. Je retourne le voir pour dire que ça ne fonctionne Il a dit qu'il ne travaille pas gratuitement et qu'il va garder l'argent. J'ai appelé la police mais il m'ont dit qu'ils ne peuvent rien faire et je dois voir la protection du consommateur ou la petite créance. J'ai un téléphone brisé et il a gardé le 150$. Je pense que je vais voire un avocat

Andrej Markovinovic

Great customer service and knowledge.

Diane Modery

Excellent service

Joseph desire mukotanyi

(Translated) Impeccable reception and service (Original) Réception et service impeccable

Felix Cyr

excellent service

John Pare

(Translated) The guy to keep my phone box to steal a camera On ONE of my phones he chipped the back of My phone he did a real butch job Pu never I go back there October 24 I went back today saw the job was not well done because the phone communicated with me more with the pc and show the owner the damage on the device the employee who did the work told me that he wanted to hit me in front of another client who confirmed to the police what the to employ said it one even to deactivate my google account of the telephone I called the police force for my camera and my box that he had not given me the owner said to me it goes takes 3 years has the court and the right to the consumer for get compensated i my offer to repair but to hit the first time really i like to pay a little more than to go to this store the thieves c even with the police he did not give me the camera and ask the police tell me to never i returned in addition i give you $ 5 off if you give a good comment if its not buying the world to have a good rating me i'm going to complain to the consumer right in Moi's plus yard the gentleman who works the david ribeiro raises people sir Facebook here is the picture of the posts (Original) Le gars a garder Mon case de telephone a voler une camera Sur UN de mes apparel il a chipper le derriere de Mon telephone il a fait une vrai job de butch Pu jamais je retourne la bas 24 octobre je suis retourné aujourd'hui vu la job n étais pas bien fait car le téléphone me communiquait plus avec le pc et montrer au propriétaire le dégât sur l appareil l employé qui a fait le travaille ma dit qu' il voulais me frapper devant d autre client qui on confirmé au policier ce que l employer a dit il on même désactiver mon google account du téléphone j ai fait appel à la police pour ma caméra et mon case qu' il m avais pas donner le propriétaire ma dit sa va prend 3 ans a la cour et au droit au consommateur pour me faire dédommager i ma offer de réparé mais a butcher la première fois vraiment j aime mieux de payé un peu plus que d aller a ce magasin la c des voleur même avec la police il m'a pas donner la caméra et a demander à la police de me dire de jamais i retourné en plus i te donne 5$ de rabais si tu donne un bon commentaire si sa c pas acheter le monde pour avoir un bonne cote moi je vais porte plaint au droit au consommateur in Moi's plus yard le Monsieur qui travaille la David Ribeiro relance Les gens sir Facebook voici le photo du posts

Diane Nguyen

Great service

Antoine Feroi

iPhone repaires in 30 mins

Rick

100% satisfied. Needed a stupid little part (SIM tray) couldn't find one anywhere. They had it and saved me a phoneless weekend.

Sophia Nguon

Got my phone fixed in 15 minutes!!

Adrien St

(Translated) Super service and really affordable !!!! (Original) Super service et vraimemt abordable !!!!

Jessy Lirette Massé

(Translated) Very good service (Original) Tres bon service

Sim Jacques

Fast and efficient service. 10/10 would recommend. Replaced my Iphone 11 screen under 20 minutes.

Maud LapRoy

(Translated) My cell was repaired in 20 minutes for less than $ 30. Another shop told me it was irreparable. (Original) Mon cell a été réparé en 20 minutes pour moins de 30$. Une autre boutique m'a dit qu'il était irréparable.

Paul Richer

Best tech support ever

Benny Ben

Great place for your electronics device

Wendy Ann

Loved this place. I was recommended by Best Buy and although it was small it had everything I needed. The service was excellent and they did not charge me to install a battery. The price was literally half of what Apple was going to charge me. You will not be disappointed coming here.

Nick C

(Translated) Very good service, and competitive price (Original) Tres bon service, et prix compétitif