Reviews of iService (Computer Repair)

Carmen Gauvin-O'Donnell

Prompt, courteous service!

Jordon Jensen

Great experience, quick to answer questions and equally knowledgeable with their products, would recommend to any and every body!

Kelsey Pardy

Really great place! Friendly, efficient service. Quality repair done on my iPod Nano, and they finished it a lot sooner that I had anticipated. I would recommend repairing Apple products here over other competitors in Kingston.

Kyle Thivierge

(Translated) No idea (Original) No idea

Annie Rowland

Amazing customer support! Please visit this store if you're ever having problems with your Apple products! They do a wonderful job working with their customers. Thank you iService!!!

Rebecca Dafoe

Comparable prices to elsewhere, but these guys were super timely and considerate in getting my computer fixed and back to me. Very happy with my service!

ArcticWolf_HD

I went into this shop with intentions of fixing an iPhone5S that had been working but the screen had broken. I had been using this iPhone for 2 years previously and I'll admit there were subtle but non-detrimental issues to the phone seeing as - I was still using it on a day to day basis. It was extremely important I get a phone back up and running as I was waiting for an important call that week. I told the employees my issue and everything seemed to be understood. This is when the ordeal began, they said it would take 3 hours to fix, yet because they were closing, it would not be fixed until tomorrow morning at which time I could pick it up. Great - no problem, however the next day I went in the afternoon as I never got an email saying it was ready. Turns out the email was sent just as I had arrived. At this point they told me the phone was not fixed, in fact it was even more broken than it was when I brought it in - now it won't turn on at all. The screen is now even more broken as well, I had two options 1 - erase all my memory on the phone in hopes of getting it to work . 2 - buying a new phone immediately so I don't miss my call. I erase all my memory of the phone and turns out that did nothing either - so now i've just lost 2 years worth of photos and memories an even more broken phone. As a last resort I pack up everything, take time off work to rush and grab a new iPhone at a store - unlocked. I get it all done to find out, they even forgot to give me my SimCard back, so I end up missing the phone call that I was waiting for the entire week All in all, I lost 40$, my phone went from broken screen to completely not functioning and I lost of 2 years worth of memory, missed the phone call I was rushing to fix my phone for in the first place and when I went in to tell them what happened, I was met with a very nonchalant attitude. Not pleased at all

Leah Allen

Took a few weeks to figure out everything that was wrong with my computer. Spilt 1 tbsp of water through the trackpad and everything went haywire. Through the whole process iService was very courteous and responded to my questions amazingly. They really went the extra mile to get my computer back in working shape.

Mackenzie Smith

Great coustermer service, but they wanted me to sign a waver to all damages under their care, which i though was a little much. And the little accsesory items on display were a little expensive. But overall pretty decent experience. I diddnt actually decide to get anything fixed here, so you should definitly take my review with a grain of salt! But everyone seemed pretty qualified and im sure they would have done a decent job. Pretty good.

Jay Smith

Had issues with the speaker and dock on my wife's 3GS, called and got a quote for a replacement they said it would take 30 mins. We went in right away they started working on it and during the testing they noticed the speaker was not as loud as it should be, and instead of just giving it to us they put another one in. The replaced it twice and we were still out of there in 35 mins! Price is Right, great guys and nice to know I have somewhere I can take all my apple products!

Jonathan Parpatt

Amazing work, I was ready to throw my IPhone 6 out. Left it with IService for 30 min and the phone felt like it was brand new. Reasonable prices for the end result.

JAMES MICHAEL CHAPESKIE

WE PASS BY HERE NEARLY EVERY DAY. WARM ATMOSPHERE. I WILL BUY AN APPLE COMPUTER FROM THEM SOON. GOT TO KEEP UP EITHER WITH THE QUEEN'S STUDENTS OR THE BREWERY NEXT PLACE DOWN. MISS DOUG AND LISE. CAMP FOR KIDS. LOVE IPhones iPads also. FROM JAMES MICHAEL CHAPESKIE and BEAUTIFUL WOMEN INTERNATIONALLY RECOGNIZED BY SOPHIE GRIGORI RASPUTIN TRUDEAU SEXEESEEEOR NASHVILLE

Jessica Dykins

They were friendly, fast and did an excellent job fixing my broken phone. They were the best priced place I found and they even surprised me with a screen protector when I came to pick up my phone! I would recommend them to anyone!

Brianna Calomino

Amazing, speedy service, super professional and nice! Great that I didn't need to go anywhere far away as a Queens Student to get my laptop fixed. Would highly recommend this place!

Nancy Greig

Excellent service! Thank you.

Brenda Magel

The customer service, knowledge and quality of work are unparalleled. From my first phone call, to walking out the door completely satisfied with every part of my experience was a great gift. I cannot say enough positive things about Jordan and the staff at iService. They took a very stressful and frustrating time and turned it around to have my daughter and her computer up and running! Thank you! Highly recommend this small business.

Stephanie Keen

This place was awesome and affordable!

Brenda Fulford

Excellent service from these young gentlemen. Honest, reliable, good work ethics. Would recommend anyone to them.

Danielle Rettie

I bought a hard wire cable from this store. The part was faulty. The manager went against the store policy to give me my full refund back. I am grateful for their considerate service.

King Kleen

The team at iservice campus is an excellent bunch! They have taken great care of our family apple products. I have found that their prices are very fair and the atmosphere in the store is uplifting! thanks iservice team!

Rita Young

I had occasion to drop into this business. The customer service was fantastic - the gentleman asked if I could wait and he would see what he could do to repair my apple product. Fast, efficient and great value ! Highly, recommend this business.

Thomas hagias

great service, very friendly people, who are very easy going and great with returns

Taylor Norris

They're awesome and get all my business for tech stuff. Woo.

Meagen MacPherson

Great customer service. I dropped my phone and they had it fixed right away. Honest, friendly and reliable. Tried the least expensive fix first before the more expensive one and informed me of all possibilities before hand. Highly recommend.

Kenz (heykenziesays)

nice guys but only after replacing my screen for $180 did they mention my phone had irreparable damage so i had to buy a whole new one anyways lol

doomguy 740

Friendly , knowledgable service.

Jonathan Rose

These guys are the best in the city. They are fast, efficient and unlike other stores in town, know Macs and iPhones well.

Robert Vanderheyden

iService in Kingston is a great place. I took my wet iPhone 3Gs in to them in the morning and it was fixed by that afternoon. iService is just what Kingston needs.

Praveen Roy

Great staff, and awesome service

Bean Bag

Helped alot

Leah First

My macbook pro would not turn on, so I take it to iService...thinking they were an approved Apple/Mac location. After paying a fee to diagnose it, I was informed it would cost around $1200 to repair. I chose to pick up my Macbook and look at buying a new one. I decided to make a call to Apple since I had purchased it in late 2016. I assumed my Applecare had run out, but worth a shot. Sure enough, I still had coverage and my Macbook would be fixed at no charge....at an Apple store. I can't believe how shady this place is to let customers think they are affiliated with Apple in any way. The name would make you think otherwise, the business design and layout looks like an Apple store. Don't be fooled, they just want to take your money and will not even breath the word warranty or say upfront that they are not associated with Apple. When I went to pick up my laptop, there were two customers in front of me, from the conversations I heard, both thought they were an apple facility. iService is shady shady shady. Go to JUMP on PRINCESS ST...Apple store and AMAZING SERVICE!!!

Jen Murray

Really quick turn around. Was surprised how fast my MacBook was fixed given the last time I had an issue like this (battery replacement) it took almost a month to fix the last place I went. Reasonably priced as well and friendly staff.

Ryan Satnik

Super friendly, fast and quality work. I purchase and repair all of my Apple products here.

Kyla Daw

We've been so happy with our MacBook that we purchased. They have also fixed devices of mine too. They were friendly and fast!

Brianne Poulin

iService was FANTASTIC!!!!!! I couldn't be more pleased with the service and the price. Brought my iPad in, the friendly staff answered all my questions and gave me a good quote.... or so I thought it was a good quote. Turned out to be a fantastic quote, they fixed my iPad, called me right way to tell me and when I picked it up the price was lower that they initially told me... BONUS!!! These Guys are A++++++ in my books. I will recommend over and over! THANKS iService!

Dan Arnoldussen

Very helpful and upfront.

Heather Dawson (Personal)

Quick service, staff are knowledgeable. Cost was reasonable. Conveniently located. Paid parking on the street out front.

Jordan Daw

Have had a couple successful transactions with iService. Fixed an iPhone screen & sold me an MacBook Pro that I’ve had no problems with. Friendly, informative, helpful, quick, met quoted deadline and most importantly delivered.

Jonny Shepherd

Woild be better if they had free wifi.

Duncan Rawlinson

Polite. Efficient. Reasonable prices and helpful. I'll be back if I have more issues with my Apple gear.

Hannah Lavender

Super friendly service and amazing turn-around time. When my Macbook Pro displayed the black screen of death I feared the worst, but the guys at iService had the problem fixed in no time and at a decent price. Handy location too. I'll definitely go back for any future Apple needs.

Kathy Patterson

Always excellent advice and support.

Steve S

These guys are wizards. My Mac was running so slow the simplest action would bring out the colour wheel of death. These guys saved me over a grand for a new mac. They performed all the services i needed in a timely fashion, with great communication and information every step of the way. I had alot of work done so they even gave me some deals on parts (giving them to me at cost). I got a new solid state hard drive, a new battery and got it totally cleaned. Now my mac runs as fast as it did when it was new! if your Mac is having trouble, before you go to an apple store and they try to make you buy a new computer, come see these guys. They will save you alot of money and effort! Excellent service!

Graeme Mitchell

Less than 15 mins to put my computer back in shape. Thanks iService! Only negative is that pricing on the website is out of date so it cost $20 more.

linda Williams

The staff at i-Service are very competent but also understanding and helpful to those of us who aren't particularly e-savy:-). The service provided is consistently fabulous: fast, efficient and they stand by the product and service warranty. Couldn't ask for more-- thanks guys! Linda

Katie Domen

iService is AWESOME! My computer board fried at 4:30pm, by the next morning I had a new MacBook Pro from them and all of my data restored from my old MacBook onto my new computer. Not to mention the price was fantastic and the people that work there were so professional, friendly and helpful. I will definitely send people to iService any time they have any tech problems or questions! :)

Samantha Belbin

Had a great experience, high quality customer and repair service! Saved my computer and saved me from a lot of stress in the middle of the semester. Would highly recommend!

Lorraine LaFrance

Fast, friendly, excellent service! I will definitely recommend iService to my friends!

Danielle Aldridge

I am so happy with the service and the price of my repair. I feel like the lady on the ikea commercial running out with her product yelling "start the car". I didn't think there was any way that I could have my computer repaired the same day at half the price... but I did! I will give them repeat business and glowing referrals :)

Caleb Hunter

iService was able to quickly resolve the issue that my computer was experiencing, albeit at a borderline extortionate price. Overall they were pretty good, but "reasonably priced" is a slight exaggeration at best.

Sean Patterson

Adam Johnson’s optimism and professionalism and expertise was invaluable in helping me sort out and fix a computer problem.

Chun Zhi

SUCH EXPENSIVE 'APPLE' products ... they claim that it is 'certified' but it's not branded at all. Definitely overpriced for all these wires I'm buying here

Catherine O'Grady

Adam was super helpful! Fixed my phone and was very courteous, professional and just very nice.

gordon miller

They should be called iCrooked!!!! I took Fried MacBook in to get fixed, maybe a short maybe water damage from half an ice cube. Spent the $70 for "diagnostic", they were fast getting it back but said logic board needs replacing for $750.00...also no sign of corrosion or water.. Just took my Mac elsewhere, turns out it only needed two transistors from a donor board, a clean..it passed hard ware test with no issues, and battery at 88%............................................all for $200!!!! Will not go back

Jason Fan

I rarely ever write any reviews, but I just had to write one for iService. There service is fast and comprehensive. I had a early 2011 Macbook Pro that had a failed logic board. Gave it to iService who found it could be replaced free of charge (minus the diagnostic charge) under the extended warranty due to product recalls. And they did all that within a span of 4 days. Couldn't be happier with their pricing, service, and speed. Definitely a very good business in Kingston.

Sasha Seeber

I brought my MacBook Air in after it was absolutely soaked it water. iService was the only place I could find that had a service aimed at remedying the issue. They fixed my computer in a timely manner and for a price FAR lower than any other repair option I could find elsewhere. Incredibly happy with their service, and my computer is working perfectly again. Will go back here with any problems I have with Apple products in the future.

Harlee M

Friendly and knowledgeable. They've done work on all of my MacBooks and iMacs, upgraded RAM and Hard drives. They work quickly (within a few days). Nice. My go to for Mac's out of warranty repairs and upgrades.

Raph Rapid

Not bad service tbh they were a little backed up but they got it done.

Tom Deckert

Had the pleasure today (April 12/19) to have my 10 year old Mac Pro Laptop repaired by the attendant (sorry forgot your name) and was 100% satisfied with the service, quality and price. I highly recommend iService! Thanks again.

Ally Hassell

I had a great experience with a lovely chap i think was called Adam. I am new to the country and it was so great to be greeted by such a friendly person. He went above board giving me advice and recommendations that I really appreciated. It was fantastic thank you!

Miguel martinez

Very helpful and reasonable

Vern Quinsey

Very helpful and friendly guys!

Donald Ford

Excellent service - fast, efficient reasonable. Approachable and professional staff. I have recommended to others.

Kristen dela Cruz

Would highly recommend iService.. Been to the one along Johnston St, they are such friendly, hardworking and accommodating workers. Quick service and reasonable prices! Never tried to scam me with offering the more expensive repairs.

Steve Stenman

My son and I both bought MacBooks last September. Mine is running well, but my son's machine developed two issues outside of the warranty period. Jordan was excellent to deal with in taking care of these issues, and more than fair in helping my son out. I would highly recommend this company for honest, reliable and caring service, and I would definitely use iService again!

At Queens

Did a decent job repairing my iPhone 6. Price is somewhat high.

Don Gray

Great service revived an older MacBook Pro 16 inch with an old intel chip Also gave very informative and good advice on potential purchase Of MacBook air with an M1 chip suggested to absolutely purchase apple care insurance due to coverage of sometime inconsistent Apple production. Glitches

Arman Majlessi

Great guys, serviced my issues super quickly and kindly. Would highly recommend going to them if you have any issues with your computer.

A A

Rip offs

zoe zhu

Super helpful and SMART staff! ! Self-learned how to fixed a keyboard in like 5 mins and replaced it right away! Totally recommend!