Reviews of The MacPros (Computer Repair)

jill van gyn

Outstanding service! I popped in with a problem that seemed monumental to me but was a quick fix for these guys. Super fast, friendly, and affordable service. I can give a high enough recommendation. Will never take my computer anywhere else!

AJ

I love the friendly, prompt amazing service! These guys know what they are doing. If you have a Mac, call them!

Trish Dyck

Cindy was very helpful when I took my MacAir in - it had shut down and wouldn't open. She was super quick, had a lot of knowledge, and in a short time had helped me to determine my next steps with that computer based on my needs. I can see they are so busy and in demand. I see someone wrote about the diagnostic fee; however, I thought that time with Cindy was sooooo worth it. Saved me hundreds of dollars in time since I felt I could truly trust her opinion. I will be back.

Bob Anderson

A very professionalism outfit. Fast efficient service with excellent communications. I was having serious issues with my MacBook Pro and was dreading being without my machine for an extended period. I’m from out of town and The Macpros were recommended to me by a friend and exceeded my expectations. One of my best Mac service experiences in 30+ years of owning Macs.

Ben Brannen

You know that old story - iphone drops into a sink full of water. The MacPros took it apart and put it in their drying machine and saved its life. A day later and it is like new. Oh and they also do a great job of transferring the data from my old macbook every year when I get a new machine. I don't know what I would do if I had to re enter every password I need.

William Willcox

Excellent diagnostic and service! a little slow with getting the part though.Otherwise a very positive experience.

Gina Rogers

Bad service

Sakshi Satish

Macpros is a good place to go if you are wanting honest good laptop service. In my case, they went above and beyond and did not charge me for initial liquid cleaning charges because the rest of the repair involved replacing parts that were far more expensive. In the end, I knew that they put in far more work and time then I had paid them. Overall, it was kind of them to sympathize for the cost and I am happy with the fix.

Jamie Skelton

Absolutely fantastic service, did everything possible and were 100% transparent through the whole process and are great at explaining what is happening, even to someone with no knowledge on the subject. One of the most accommodating businesses I have encountered, I highly recommend these guys! Will be sure to come back here if I ever have any further problems with mac products. Thanks again! :)

Tim Wood

My two year old MacBook Pro would simply shut down after every use on its own and ReStart Computer Inc. diagnosed the problem as a hardware issue with an estimated $1200 price tag. I went to The MacPros and they fixed what was a software problem for $160. They were friendly, knowledgeable and responsive. Two lessons: seek out a second opinion or go to The MacPros in the first place.

Doctor Jones

Good service here.

Caroline Mitic

The Mac Pros went above and beyond in service, to get my Macbook Pro repaired. They're friendly, professional, and reasonable. I will certainly use them again if I ever have any more issues.

Molly Blower

I had the best experience at MacPros and couldn’t recommend it more. The lady who assisted me was so knowledgeable and helpful and spent a full hour completely dedicated to helping me solve my issues with my iPhone and MacBook. She was empathetic to my situation and went above and beyond to make sure everything I needed to get resolved was done. Thank you so much to that lovely lady!!

Mike Mulroney

Very helpful, very friendly and very reasonable prices.

Darwyn Rowland

Very good service and expertise. Dying hard drive in a iMac replaced and fully restored in 31 hours. For less than quoted. My new favorite place.

Gail

Fantastic service. Went above and beyond to help us.

Yacht University

These guys are truly a pleasure to deal with. I had my macpro with them and they unfortunately couldnt fix it due to apples strict rules. They helped me extract files off my mac and save my homework for school and once i got home i opened up my mac and to my surprise they replaced a key that went missing...free of charge! Truly amazing service, friendly and knowledgable staff...thanks again guys!!!!!!!!!

Dominic

I came here after my macbook was infected with viruses. Macpro was super helpful. I was prepared for a full clean out and reset of my OS but they told me that wasn't necessary and fixed it while I waited at no cost! Thanks guys. Honest service is hard to find. See ya next time my computer craps out

Ryan

Professional, thorough, and honest. Will employ again!

Rina Miral

I don't think I've ever been treated so badly by a company before. What a horrendous experience! I have never left a review on here before (good or bad) but felt I had to this time. They were just mean, honestly, and I seriously regret listening to the good reviews and bringing my computer to them. Never again, that's for sure.

Levi Hawk

Amazing customer service, I would highly recommend this business.

Robin M

Damaged my laptop by spilling coffee on it!! The Macpros were able to save my work laptop and had it up and running under a week. They explained the process and timeframe it woud take and the price to expect. In the end the price was reasonable and for the damage i was surprised they were able to get it up and running. Not that i want to see them again, but if I do, i will know im going to the right people.

R Morgan

Damaged my laptop by spilling coffee on it!! The Macpros were able to save my work laptop and had it up and running under a week. They explained the process and timeframe it woud take and the price to expect. In the end the price was reasonable and for the damage i was surprised they were able to get it up and running. Not that i want to see them again, but if I do, i will know im going to the right people.

VicGal

I was very happy with the service. My computer had serious liquid damage (whoops, maybe don't place large glasses of water next to your computer) and they managed to salvage it and it works great now. They said it would take a week but it just took a few days. The technician was awesome, explained everything to me clearly and made his best effort to get cheaper parts. There is a diagnostic fee which you pay regardless of whether they have to do repairs, however if they do repairs then it becomes a credit toward your final bill. Highly recommend this place, I think the prices are fair.

Nicole Bentham

I'm not someone who understands computers, but my trackpad wasn't working and things had started getting really slow on my MacBook Pro. A friend recommended a friend who "fixes computers" and I shelled out way too much and only got half of the problem solved with a recommendation to buy a new laptop. A new laptop was not in the budget, but I need it for work, so in my last attempt at saving my existing laptop I called The Mac Pros. Their name made me think they probably knew more than my friend's friend. I brought it in and they kindly helped me understand what was actually wrong with it. Not only did they fix it in record time, but for much less than I thought it would cost and I left with a perfectly working track pad, a faster computer and they told me my Mac was actually awesome now with the fixes and there was no need to buy a new laptop. I can't believe how fast it's operating right now and the trackpad works perfectly! They made my day! I highly recommend their services and will only be going to them for mac services from now on.

Aaron Peterson

Went to bat for me. Dealt with my issues kept it totally reasonable. They are my go too from now on. Don't mess around just bring it too them.

Gabriel B

Great experience, will definitely be going back. Great service and rates.

Terra Hewley

Had a 4th gen ipod with a smashed up screen; while I was told it would take 2-3 days, they had fixed up within 24 hours. Very pleasant and helpful.

Andy Beers

Great job diagnosing a tricky problem!

Jess Sherman

Helpful

Sandra Baxter

Poor customer service, and a little helpless! I recently opened a retail business in Victoria, and contacted the Mac Pros to support me with the POS system I chose. It seemed easy enough to get the paper work going (about a month and a half before opening day of my business) but the delivery of my hard and software was disappointing. Only 24h hours before the grand opening did they managed to organize the items I had purchased. After voicing my disappointment third parties were blamed (not helpful, and very annoying!). Jay did put a lot of effort into setting everything up as best as we could given the little time we had, but it was clear that most of the work still had to be done after opening the store. Once I payed the full invoice, it was incredibly hard to reach the guy I was working with. Text messages, emails and calls were not answered, and only days later did we receive his replies. We were told that simple requests such as "changing the currency in the system" would not be possible. Together with Light Speed's customer service my staff and I solved the problem within 3 minutes! (This is only one example of misinformation by the Mac Pros.) I am sure the Mac Pros are know a lot about Macs, Iphones, etc. but when it comes to customizing their service to ones special needs, they seem pretty helpless, and rather than finding out and possibly asking for advice, they simply tell you it is not possible. LightSpeed is a great POS system, but if I had to do it again, I would purchase it along with all the hardware one requires online. LightSpeed's customer service hotline is great. The operators are helpful, friendly and patient, and it is free of charge (Mac Pros charge $100/hour).

Cheryl Relf

Great service and reasonably priced. They are knowledgeable and helped me choose a solution that was perfect for me.

Aria D

Super nice and really helped me out for a good price

A D

Super nice and really helped me out for a good price

Reginald Quigby

Being a Windows guy for the last 20 years, I acquired a free vintage Mac Pro 2,1 with no hard drive or software to boot. and thought what better place to get info than a Mac store. Walked into The MacPros and the person behind the desk was busy with a customer. I was asked if I could be helped ..and I proceeded with my first time Mac story and was a hands on kind of guy myself and was wondering how to install an operating stsyem..and which one? I was immediately discouraged with a response from the front desk, that it was old, outdated, they didn't have any software, or hardware, that I was in the wrong place for it, and your best to buy off eBay or Amazon for an OS. I mentioned I had no experience and just wanted a couple tips to get me going, and they quoted me an hourly shop rate, and that to give me any more info was taking away their "bread & butter." On top of that, and obviously no fault of the store, the customer chimed in: "Looks like ya got yerself a doorstop." So with very little info to work with I walked towards the exit, turned around and smiled athe front desk and customer and said "Thats not gonna happen." And I walked out. Never ever going back there again being treated like only a cash cow. I'd love to bring my MacPro in for them showing them all the upgrades I did to it myself, through diligent research and a bit of sweat...and about $100 in hardware upgrades, but what would that prove to the Mac Pros? Nothing because they do not care. Not recommended for professionals in this place, but hillbillies, go for it. They're your type over there.

Pash Kaushik

Thanks for your help!! Awesome customer service.

Mike Charalambous

These guys are excellent! Tyler was friendly, knew exactly what he was talking about and delivered on time. If you have a MAC this is the ONLY place to go if you need help or repairs. Job well done !!!

Peter Liem

Cindy and Jason. Appreciate very much what you have done for me regarding my computer needs. You have gone beyond and above your duties to help me out. Thanks again.

Arne Pedersen

I had my 2013 i-mac upgraded by Jay at The Mac Pros with a new ssd hard-drive because it was getting really really slow. Jay was very professional and I felt like he really cared about me being happy with the work he did for me. He took the time to talk with me in advance to make sure he knew exactly what I needed, and answered all of my questions. My computer is super fast now, and I feel really confident in the quality of the parts and workmanship. I highly recommend them! Arne Pedersen

Dave Chevelday

Questions asked answered.

Unknown

Great service, very impressed.

Bob Vanderford

Jay and Cindy are the BEST!! Had several issues at the same time. First was my wife's new laptop. There was an issue with the email. She spent weeks going back and forth between Shaw and Apple Care to resolve the issue. Zero luck. I brought it in to MacPro's and Cindy had the issue fixed in about 3 minutes!! I had an issue with my RAID hard drive storage. Jay diagnosed the problem quickly, and Cindy was a tremendous in dealing with the manufacturer, in getting a replacement. I could not be happier with these two and their customer service, it also doesn't hurt that they are experts in their field. They are now my go to two!!

G

Fantastic experience. The service was fast and the price was right. I started off at another shop (my bad) and ended up here, luckily. Going forward MacPros is the only place I'll go in Victoria. Thanks guys!

shelley stafford

I have been to The Mac Pros twice and been extremely happy with their prompt service and reasonable fees. Thanks Cindy

K M

I called regarding getting my Macbook keyboard cleaned, and they were quite upfront about it probably not being worth the money it would cost. I appreciate that kind of honesty in a business.

Dan Price

Great service, helped me on the spot, great value, very interactive and delivered exactly what I needed, and promptly.

Andrew Leitch

I have had two very positive experiences dealing with Mac Pros for both an iPhone and a Mac book. The thing that stuck out for me was how good they were at recognizing the problems and the causes of those problems. These guys really know their stuff!! They are now my go to for any issues Apple related.

Alexander Mason

Very happy with not only the quick diagnosis but also the quick (~3 hr) turn around time to diagnose and replace the fan on a 2014 MacBook Pro. Invoice was exact to the quote. Service from Cindy instore was friendly and professional. Service from Jay via email also prompt, friendly and professional. Will be recommending whenever possible and will be using them exclusively in the future.

Gavin Firkser

Very straight up and transparent about what they can and possibly cannot fix, as well as costs. I was super pleased with a 2012 Macbook Pro battery replacement done by them. Three months later and the computer runs super well!

Jayson Postle

Great service. Friendly. Replaced an LCD screen for a macbook without a hitch. Would recommend.

Geoffrey Reid

As always Cindy at MacPros give nothing but the best in the way of advise and service. So many other companies out there could take a lesson from the people at MacPros. They are the best of the best.

irwin henderson

I can't recommend The MacPros highly enough! Our Mac mini developed problems and would freeze unexpectedly. A phonecall to MacPro isolated a test I could easily do myself. I reported that the mini failed the test, so I took it in for service on Friday. On Tuesday morning I got a call that it was ready -- tested, an upgrade to the operating system installed, and (as a bonus) a used Apple mouse and keyboard at a bargain price. The total price was less than expected. This business is a valuable part of Victoria's computer world for individuals without resources like us -- long may it prosper!

Matt Rose

Walked in at noon with a broken fan in my Macbook. The staff was super friendly and Jay had me back up and running by 4:30pm. Knowledgeable, friendly, and importantly, technically trustworthy. Also two cute dogs. Double also replaced a missing screw in the bottom case. Thanks again guys. I hope I don't see you soon, but I will see you again when I inevitably need to.

Leandri de Wit

Half the price and twice as fast as simply computing. They were honest too, unlike the others.

Jaimee Chappell

I took in two broken macbooks, and they were fixed promptly, and at a very fair price. 5 stars!

Shane Strom

Take your computer here if you're having troubles. They are honest people and a pleasure to deal with.

John HEDDLE

Outstanding service. Quick and actually free when the problem was trivial. Otherwise costly but not unreasonable and the repairs worked.

Abigail Africa

These guys are amazing …… they are client orientated, the service was amazing and they look at the best solution to the problem you have. The technicians work is precise and I got my PC back in 1 day where as other places was telling me up to 4days. You all are amazing! The price was also pretty good……

Craze One

I had no idea what I was in for !! I was more broken than my macbook ? I emailed MacPros and they emailed me right away and I just walked in to dear knows what !! Cindy the owner made me feel so comfortable and Not At All As Dumb as I felt, I am not computer literate ! She just plugged in my iPod and laptop, a few questions and few hints and I was all fixed :) No charge but for what she did needed to give her a little something, she got me back online !!! I would totally recommend, thank you Cindy !! great help !

Steve Campbell

Great place to go for a professional service and competitive rates. As a business owner I rely heavily on my Mac products, I appreciate the Mac Pros speedy turn around times. Also Cindy if very personable and a pleasure to do business with. Highly recommend!

Normand Bidal

Great service would recommend solved my problem with ease and quickly.

Tyrel Samson

Exceptional Service. I took my MacBook air to Cindy and the MacPro's to see if they could get my computer running again after some liquid damage. They performed a cleaning and battery replacement (at a fair price) and my mac was up and running again. The battery started acting up a few days later (going into low power mode/turning off around 50 % charge). When I brought the computer back I was worried about the additional costs that would come along with troubleshooting the new problem or any replacements (I am a broke student and the first initial fix took a toll on my wallet). Cindy was more than accommodating, and had my machine up and running for me that day, at no additional charge for their service even though it gave them grief all day. If your looking for honest and genuine service, the MacPro's have you covered!

Paul Lima

What a great business!! SOOO happy with the outcome of my service, and they saved my lap top TWICE! after my child spilling juice on it .... TWICE. the lady was so kind with great humour and felt for me... because I just came there within a month fixing it ... from the same spillage problem. Super fast... professional ... and easy to talk to .. they got right on it and fixed it no problem! Will be using them all the time if any other problems occur. thank you Leah Lima

JIm Clark

After calling the mac place on yates, and being told 7 to 10 days to just diagnose a problem with my macbook, called macpros, problem diagnosed, and new hard drive, data transfer, all done in a day at a fair price, don't waste your time going anywhere else

Donna Morrison

Fantastic service! Will highly recommend to all my friends with Macs. Thanks for the help

C.D. T

Very knowledgable, friendly and efficient. They initially quoted me over the phone a couple of hundred bucks to fix a keyboard problem, then later ended up fixing it on-the-spot for free. Other outfits I got quotes from said it needed a repair that would cost north of $700. They've earned all my apple-related business from now on...

Nels Nelsen

What an absolute treat it was to work with The MacPros. Sydney and Jay are two remarkable individuals who are incredibly gifted when it comes to solving any mac related issues. They are both very honest and upfront people who will give you the advice you need to hear. Thank god I took my computer to this place. I am so grateful for their service. This is the ONLY place you should go to if you have any concerns with your mac products. Thanks again guys!

Nancy Fowler

Very impressed! Their customer service and technical knowledge is top notch! I was very stressed when I got the "do not enter" icon on my MacBook Pro. Cindy put me at ease immediately by letting me know that I would not be losing any data - even more important when we found out that my external back up had not really backed up anything! MacBook was upgraded in a day and Cindy assisted with a new back up solution. Very reason rates. Thank you!

laszlo vizi

I went in for a phone repair, my phone was beyond repair, Jay showed me the problem. Cindy helped me locate a used phone in Victoria, 8+I think and set it up at no charge. Jay was also very helpful explaining everything to me. I’ve been around (I’m 65), these guys are great????.

Mike R

Been waiting for months to hear back on an issue with an ipod. Have had to call in every 2 weeks to get an update, to hear them say "still trying, we should get the part in next week". Its been 4 months. Very unprofessional approach. If you cant do something then inform the customer up front so that they can make other arrangements. These guys are content to string people along, all the while doing nothing

Corinne B

Super quick, professional, cheaper than the competition, and super friendly staff. Plus my new battery is under warranty for year. I will be returning :D

Stephanie Bell

I have always had good experiences here! The owners are very knowledgeable and friendly.

james bay

The gentleman that works here is an honest person. I appreciated that he fixed the mouse clicker for free. Will be coming here permanently for mac issues because honesty + expertise is tough to find. Wish I got his card !

Andrew Crandell

Above and beyond service. I recently took my iMac 5k i7 late 2014 into the shop to replace my fusion drive with a new ssd in the hopes of extending the life of this machine a little longer for work. Upon opening up my machine Jay and his team were very careful and noticed that my fan had broke and was needing to be replace. They did so with ease! But with replacing my fan, they unfortunately noticed something else that went wrong. Some of my resistors had over heated and blown. Not only is this a very timely process but Jay worked incredibly hard and stayed late after business hours to make sure my machine was up and running. I can't say how grateful I am to have such a caring shop in Victoria. I will 100% recommend. They took the time to care and made sure my machine is running at 100%.