Reviews of Geek Squad (Computer Repair)

Cédric Jobin

(Translated) Unpleasant and incompetent. Completely useless, encourage your neighborhood repairers instead. (Original) Désagréables et incompétents. Complètement inutile, encouragez vos réparateurs de quartier à la place.

Spencer Petrie

Filed a claim for my laptop. Was told I would receive a call back in a week or so, no call. I called 3 weeks into the claim and was told it was at the facility to be repaired. 2 months later it was still not returned. I called and they said they would look into it. Received a call the next day that the keyboard was irreparable and would be given credit for the laptop. I guess you have to inquiry about these things yourself or they will never call and continue to charge you, IDK. was asked if I wanted protection on the new laptop and said no. Was continued to be charged for the old laptop's full warranty even though It was deemed irreparable the claim was settled, it was not my property or in my possession anymore. Was told the coverage extended automatically to my new laptop even though they asked and I declined coverage. My account still has my old laptop on it and my receipt for the new one does not include geek squad coverage, the old one did. If I took it into the store I'm sure I would be told I don't have coverage on it. *if you want coverage canceled on a product that should not exist anymore because it was written off you have to do the due diligence yourself and call to have it cancelled* *you also have to call every time you want an update or any action taken for what you pay for* no reimbursement for the coverage of the phantom laptop. I've been told insurance on electronics is greasy but I thought geek squad would be an exception. I was wrong. Save the money and the headache, spending money on electronic insurance will never be a good investment IMO. Geek squad is no different. Go to a repair shop.

Jay

1 hour on hold & still waiting...

Gavin Kilfoy

Took my laptop in a year ago. Now the hard drive on my laptop seems to have died. But i don't know as i cant diagnose the thing cuz the guys over at Geek Squad took it to do a battery replacement a year ago and well they left me with one unbelievably stripped screw on the bottom and its impossible to gain access to the insides of the laptop to change the harddrive. Overall Geek Squad is very very un reliable and i wouldn't trust them with your computers. As kekathis said they didn't even fix his pc but they broke the power button so he needed to use a screwdriver to turn his computer on.

Wesley

The stars might change once we finally get our laptop back! Sent our laptop in at the start of the Covid escapade as our teenagers have had to do all school work from home. 6 weeks later after no word from them, find out they ordered the wrong part so it delayed the repair. Come on! How hard is it to give a call to update a customer. Grade 9 and Grade 11 1x laptop for 6 weeks now. This is with a Best Buy business account. Think supporting local smaller businesses might be the answer.

Dan Beere

Absolutely Terrible customer service from Geek Squad. Try to file a claim for the insurance coverage of my phone. Info I was given doesn't work online to file a claim. So I call in to get help only to be transferred through every department until finally I am told I have to put a deposit down of double the cost of the phone. Other option to just mail mine in and wait to get it back. Apparently it's beyond their capabilities to just take it into a geek squad location in person as no one their knows how to use a courier service. When I tired of dealing with a rep that just kept repeating the same statement and ask for a manager or supervisor I get told they don't have any and I can wait for a callback 24-48hrs later. The call back came 4 days later and only to have the rep who called me back tell me that I am wrong and the people I spoke to did not say they would call me back 24-48 hrs later. And after it all they still refused to apologize and file my claim and kept stating that I am wrong and was not told I would receive a call back in that time frame. Never use this service they do nothing to help or accommodate what you have been paying for.

Alfonso Tejada

I did not find where to add the names of the staff assisting me on my purchase today on the survey ww.bestbuycanadacare.ca But I wanted to mention my appreciation to the staff at Best Buy #13 in park royal for their attention, care and extremely patience with a helpful attitude there were 3 people The first one a gentlemen with glasses at the apple section POSIBLE A MANAGER NO NAME UNFORTUNATLY THE OTHER NOEL AND PARTICULARLY KIAN who kindly and patiently give advice and direct me on what I did not know how to do and his reassuring attitude gave me the full confidence in my shopping and to trust BEST BUY. I will recommend always your staff and service. For the record I did try Apple store in downtown twice and their attitude and evasive respond to my request for help to set up my new ipad pro 11 was VERY NEGATIVE THAT I LEFT and walked directly to BEST BUY hoping to find the assistance I was looking for. Yes I gladly pay a fee to bestbuy for it.

KAR MA

Over priced!

Ashish Lalani

Always busy but generally do a good job with following timeline

Pala Kovacs

Worst service in the history of worst service. Get it together.

ADREY Rad

Brought my laptop back to fix touch screen, after got it back. Software malfunctions, can't open programs. Screen is blurrry and fuzzy. Made my computer worse! Don't recommend

Kristy Klassen

They solved my problem and were very nice.

Madeline Alcaraz

I have cancelled my phone protection on June 17th, 2020. Kept on charging me every month up until yesterday. Can't this people understand the word "pandemic?'

Ari

(Translated) Whatever you pay for insurance at $ 25 per month to be told to pay out $ 200 When your phone breaks big, anything go elsewhere for insurance is theft (Original) N’importe quoi tu payes une assurance à 25$ par mois pour te faire dire de déboursé 200$ Quand ton téléphone brise gros n’importe quoi aller voir ailleurs pour une assurance c’est du vol

Claude G.

(Translated) You have to pay, otherwise the service is poor. (Original) Il faut payer, sinon le service reste à désirer.

francois louw

Really terrible service. Slow (almost 1 month) to make a decision on providing a refund for a laptop. Completely unreachable by phone. Disinterested. Not sure how they get away with this.

ETHIO 24 Mida ESAT

I am not happy Geek Squad service places dont attack my computer it is slow now after stop your service

Jordan Maxwell

Set myself up with a new laptop and added the monthly coverag by geek squad, I enjoyed interacting with the girl I was on the phone with as she let me take over to save time in communication.... Not many tech services let you take over... Only reason it's not 5 star is I felt like I was in and out fast with no relationship building between me and the company and no follow up to see how things were working to earn the final above expectations score. Very much recommended though. Thank you and much respect, Jordan Maxwell

Madden Montgomery-Fisher

Aweful rude service from a dark haired guy with personal issues on Sun-13-Dec-2020. I just asked if he could be careful with my wifes phone, I've seen the way some people handle $800 phones and I don't want it shifted around on a hard dirty surface. He sarcastically asked if I wanted to do it myself full of attitude and I should have. We stood there waiting for about 7 minutes too before asking what we wanted, while we watched them gossip like school children through the glassless hole. Trash service.

jeff rexe

Had Geek Squad install our new tv from best buy. We decided it was too low for our taste. Geek Squad came back within a few days and made it perfect. Very courteous, polite and professional young men.

Define Reality1 (Definereality1)

Professional, but not worth the money. Might as well have done it myself. They did not do anything above basic set up. No hiding wires, no specialized sound it set up advice just a hook up

Kar “MineMaster71”

The screen replacement on my laptop was done well and ensuring safety of it being delivered was good. The shipping to my address was bad. Put my correct street address and postal code but wrong city/town. I had to drive 30 minutes to go get it.

Kim Alex Larochelle

(Translated) The young man who served us was very friendly and above all he helped us in a few minutes to understand our problem. Unfortunately I do not remember his name but wow! Beautiful customer service! ???? (Original) Le jeune homme qui nous a servi était bien sympathique et surtout il nous a aidé en quelques minutes seulement à comprendre notre problème. Malheureusemt je ne me souviens pas de son nom mais wow! Beau service à la clientèle! ????

Allan Leslie

couldn't or wouldn't help set up a POS terminal.

Marko M

I was having difficulties obtaining a shipping label from the Geek Squad customer service phone line. I was on the phone multiple times a day trying to resolve the issue. Thankfully when I arrived to 1099 Marcus Drive, Erick from the Geek Squad and the other staff members Erin and Dayton were extremely helpful and understanding with my situation. They solved the issue with in a timely manner and left me with complete customer satisfaction. Thanks again to the individuals that helped me.

James Paton

Always great to deal with the people at Geek Squad. Very knowledgeable for all electronic questions..... and will help you to a resolution

Rose Vargas

Currently waiting for 49 minutes for billing to answer the phone. Finally answered after 53 minutes, for only 2 minutes conversation. I was advised to just visit the store to cancel it because I am still within my 30 day period. Went to Best Buy today to cancel my plan. I used the remote set-up as part of the plan, so basically they will upload software's in your computer, which includes set-up of the bitfender and acronis (if you know how to install software in computer, you can do this). One female staff called a male staff to help for the cancellation. The male staff told us that if we cancel it, we will pay $150 since we use the computer set-up remotely plus any discount we get from our purchase. So once you get the geek squad protection plan on time of the purchase, and used the set up software service and realize that the plan was not worth it. You have no choice but to keep it or they will rip you off.

Planet-Mars Reporter

You can't entering inside to buy anything, covid19 excuse ! Shopping anywhere else !

Rob Daschle

In and out in 10 minutes to get a screen protector installed. That was on Saturday at 230 pm, 2 weeks before Christmas.

Curtis Palmer

Pretty good sevices..im impressed..

Cody Brosseau

Quick Service. Lots of P.P.E on hand

Zakatoke (Zakatoke)

Don't bother trying to call the store. No one ever answers.

Zia Rizvi

Very good

Cocomander (Dauntless)

I didnt even go to geek squad i dont know what its like why is this even popping up?

Heather Bourhill

Not happy watch out everytime u buy a phone for 2 years they will add 3 year coverage so then when u go buy another phone it doubles over for one year! Watch out going out door is $170 per year theft pure and simple!

Rhonda Johnson

I want to say a huge thank you to Michael who saved the data from my old laptop, transferred it to my new one, and then added the programs I needed before I left the store. I had just lost my son days before my laptop messed up so this was a very difficult time for me to make decisions. He did an excellent job and I'm truly grateful

Joy Fumerton

Prompt, friendly and good service.

robin singh

The one near fairway, the staff is really rude, i went to them thrice and still my pc was not repaired. First they gave me one which was faulty and then they were rude. It was a terrible experience.

Kayla Dawn Christensen

Franco was amazing! Thank you very much for fixing my laptop for me in a fast and inexpensive way. Outstanding job.

Claudia Healey

Friendly. Helpful. Timely.

Grandee Lutz

Took pc in for upgrade told me 2 days, 4 days later i call in asking if its done and im told they messed up 5 drivers and will need another day i said 5 days is too long for an 1 hour service, less than an hour later they call and tell me to pick it up, after i do not all drivers were fixed and the job felt half done had to take it to JBJ and had all problems solved less then a day. Highly recommend anyone else

Mark Richmond

Do not buy this plan. If you need to use it, they charge you what your phone is worth just so they can ship you a temporary replacement, in my case that's $ 1572.00 , then you still have to pay 200$ for the repair of the screen. Once they've had your phone for as long as they'd like, then you can have your 1500$ back. Terrible service, never again will I buy this terrible plan.

Barry Cripps

Had nothing but a good experience at Best Buy treated as well and stop does with information all the information we needed they were very courteous and that's why we spent a lot of money there and this is not the first time and definitely will go back and furthermore that to delivery fellows at set our equipment up we're very polite friendly and safe thank you mr. And mrs. Barry Cripps.

Anita Malott

Geek's at best buy charging me twice a month for something I don,t want or needs please let's cancel this .if I could I be at the store ,to do so my self ,guess what geek I can,t come to the store ,so please phone me or email me back ,actually no phone call till some one response to me .

Alex Docherty

I feel like a fool. I paid the premiums for over a year and once I tried to file one initial claim there were a bunch of fees and the customer support was brutal. Save your money - scam

Ingo Witt

They were nowhere to be found. Damn covid-19!

Johanna 65

My mom bought a laptop from Bestbuy . The young man at the Geek squad counter was genuinely friendly and helpful . He was very patient and explained things very well . Appreciate the time he took with mom and other customers .

Jan Noel Nonot

Really disappointed with thier service. It's all front! When they offer you the service it's full of beautiful deals, when you make a claim nobody wants to talk to you and the promises are not there anymore - you even eded up paying more! this is a scam. I've been paying religiously every month for 2 years but ended up being disappointed!

Carol Crerar

Professional staff who were able to address identified needs.

R Skalien

Geek squad is a scam. I’m not even going to entertain this with writing paragraphs on how terrible that business is but it needs to be removed from Best Buy all together. Do not buy in, you end up paying more than you would ever save— and they’ll screw you over if it doesn’t completely fit guidelines.

Nikolai Mac

around a year ago i spilled a drink on my laptops keyboard, i sent it to geek squad to get them to ship it out to msi ( the laptops makers) to get the keyboard replaced. months past and im nearing the pickup date, the day comes and i go to pick it up, not only did they never ship it out but it was dropped causing damage. thanks geeksquad i can always trust you with my $2700 gaming laptop :)

Tracey Clarke

Oh I have definitely had better experiences.

Nauman Jaffar

sold me open box item and then it started having technical issues and best buy and geek squad blame on me....what a bad service....

Al Hatch

Called 3 times, left message. No one returned my call until 8pm. Called another tech returned call within 15 min. Booked him. If this is Geek Squad normal procedure they miss out on a lot of business.

Ronan Freeman

$225 dollars to install an ssd into a pre built and up to a 5 day wait, overpriced.

Gabriella Corben

Horrible horrible costumer service. I was on hold for 6 hours and was hung up on twice

Lucie Menard

I paid for their warranty for my MacBook and when I went in with an issue it was not resolved. Since getting it "fixed", my laptop has been slower and dies before being at 0%.

Amie Butchart

If I could give it 0 stars I would. Worst customer service, and worst plan ever. First they have been double dipping payments, for something I cancelled months ago. Then they never moved my old computer off the plan and nor added my new one and I have been paying monthly for a computer that I no longer have BUT not paying for the one I do have, and now they think I owe them for the new computer. Also, when I bought my new computer I asked them to move all of my data off the old laptop on to the new one and they did not do this correctly and then wiped my old laptop clean and lost all of my work files. Then I had to send off the computer for 2 months while they retrieved the old data through a deep dive recovery. They tried to charge me $600 for THEIR mistake, and I said no, they ended up covering. The whole experience has been awful and clearly the staff at Waterloo as NO idea what they are doing. My case has been escalated BUT will take 3-5 business days for someone to even call me back! Once I get it cleared up I will be canceling my membership entirely because I would NEVER trust them to touch my laptop moving forward.

OwOitsurmom

go here if you want your problem to become worse

Bhakti L.

Very smart people. 10/10 would get computer fixed there

Damon Stewart

Was hung up on four times. Put in hold three times and waited ten or more min to be hung up on.

Centaur Awards Awesome custom made rosettes

Tried to call to get an update on my computer getting fixed but was told there is NO WAY TO CONTACT A STORE DIRECTLY and that if I needed a Geek Squad update I had to physically go to the store to ask! Terrible customer service especially during a pandemic!

Lekshmi Jayakumar

Very informative and helpful

Graphith Pinto

Very high price

Ethan Ashley

I would leave a negative review if I could. These guys essentially spent 2 weeks trying to 'fix' my imac when it was really just a hardware issue that took Simply Computing a weekend to fix with no stress. Geek squad lied saying it was a malware issue when it was no where close to that at all. They literally lied and claim to be 'computer experts' but spend 2 weeks fiddling their thumbs A. not knowing what to do and B. lying about it. DO NOT GIVE THEM YOUR MONEY.

Rose Richardson

Sent my laptop away to replace a broken fan. Kept it for two weeks on a 15-minute fix and wiped my hard drive for no reason!

Walid El Shahed

An advice when you buy something from best buy and they tell you to add a protection plan with the geek squad. 1- don’t do it. It’s a waste of time and money 2- unqualified team 3- team who does not want to work 4- they make you feel like they are doing you a favor when you are paying their salaries from the extended warranty 5-they always find an excuse not to come 6- if they come they won’t fix 7- and if you decide to fix, then you will pay almost price again. So save your time and money and when the product is broken go and buy a new one

Joseph Kafka

Super helpful. Brought my work laptop in for a simple upgrade but something went wrong and they had to send it in for repairs and diagnostics. They gave me a complimentary laptop so that I can complete my work.

Davie Pack

Been trying to get my tv fixed for 2 months now. On repair came 2 weeks after the secdualed appointment. Replaced the motherboard and the TV has the same issue but its worse now. After about 8 months and 3 different attempts at repair, I was finally issued a full refund.

Chris Crossan

Most useless company ever. The extended warranty is a complete scam. It is the same as the manufacturer warranty. Don't waste your money

steve mcmann

They were able to fix everything online which now a days is awesome.

Marcie Seed

2 fellows from DK Electronics came on Tuesday afternoon. We have not heard a word since. I tried to call yesterday to find out what is going on, to get a quote, and there was no answer. So at this moment I am not happy. Thank you.

ozge girgin

I am not a member so the information given on the phone was limited, but they were helpful. But, i did not need to use their services at the end.

Alexander

Phoned to ask if anyone in store would be able to assist with the identification as well as installation of hardware upgrades for an at home PC. 1. Call to Geeksquad - Told to speak with Bestbuy online rep. 2. Conversation Online w/ Bestbuy - Told to speak with Geeksquad online rep 3. Conversation with Geeksquad Online Rep - Told that I need to phone best buy. 4. Phoned Bestbuy - Transferred back to Geeksquad. 5. Transferred Call - Told they do not have any answers for me as it is the wrong department. Told I would be transferred to the correct department. Was then transferred back to the initial queue/operator. 6. Pressed 6 for "all other questions relating to Geeksquad" and was sent to the "Warranty" department. This department stated that they could not help and proceeded to transfer me back to the beginning operator. 7. Called Geeksquad yet again, this time asked to speak with a manager (Very frustrated by this point). I tell the manager that I'm looking for help in-store with identifying and installing hardware upgrades. Manager states that she would be happy to set me up with an at home appointment for "Basic PC setup and software installations". At this point I admittedly got fed up and went off on the Manager over the phone. I mean I understand that all the phone operators are minimum wage employees who don't care about customers, but this whole process was an absolute joke.

H Smith

No point in buying anything here anymore. You get a computer on the phone and can't contact a human from your city store to help. Warranty is full of fine print. Its a giant hassle. They also have 3rd party items which they don't cover or allow you to return to the store if defective. 3 strikes. I'm done.

R Zambory

Their phone service is TERRIBLE !!

David McAdam

Booked an in-house appointment and was informed between 9;00-1:00, on the day of the appointment was informed between 1:00-3:00 and that they would call in advance. Technicians showed up at 3:00 without a call in advance. Fixed the issues (the reason for the 4 rating).

Leevia Ganger

(Translated) If you are a member you have discounts on batteries ... (Original) Si vous êtes membre vous avez des rabais sur les batteries...

Chris Cenedese

Called for some help with my phone. The problems were under warranty so the process to replace my phone began immediately. They were very helpful over the phone and a replacement phone was delivered very quickly. I am still going through the remainder of the process but based on the smoothness so far I anticipate no troubles. Thanks again.

Arash Khazaie

Don't bother waiting politely for someone to help you otherwise you won't be served.

brandon watts

Brandon at Geek Squad was very helpful and kind. I trusted him with my computer and he went the extra mile to give me excellent service. He explained what he did in a way I could understand. 10/10 would recommend going to see him!

Cory Prostebby

These guys call and tell me my laptop is ready to be picked up. I arrive and have to wait over half an hour as they are working with another customer and have a 1 customer at a time policy. If you can’t handle more than 1 customer at a time schedule appointments so I don’t have to wait 30 min just to pick up an already paid for laptop. 1st impression was bad.

Griz Ley

If a store full of geeks cannot program an effective phone robot that doesn't waste your time and run on at the mouth before giving you everything except an option for your situation, we should perhaps admit that these things are an unviable technology that just wastes the customer's time and sends all the wrong message about just "how much they value you as a customer".

Kay English

I have no clue why I am paying fpr tvis month and what services tbey are doing for me. I just havent had time to go cancel. Trying to call or cancel o line hasnt proven to be very customer friendly with all the rigma-rolls I went through.

M00 OFFICIAL

You emergency need to buy a cellphone and come inside to check and see what you would like buy but you can't entering inside ! You just have to buy and pay full in advance online and coming pick up an item than you absolutly don't know what is this .... WAOH ! Totally stupid mentality, you really thought i will bought an item like that without test it ??? BOUFFON !

Cala Jorgensen

While my initial face-to-face interactions with geek squad were great, including ways to save money on my laptop repairs, they failed to update me when there were changes to my services, lost a lot of my data, and are completely unavailable by phone even when I filed a complaint to their call centre they called me back when I was unavailability and told me to just come in “if indeed there is a problem”. I had to get my laptop battery replaced and also upgrade to an SSD. The reason I did not just buy a new laptop was because I had some very expensive and now unavailable software running on it. They did not inform me the battery was unavailable and just went ahead with the ssd upgrade and did not let me reconsider. When I got home, while some my files had been transferred over (but oddly disorganized as if someone went through and picked what they thought was important - but still missing key files). Not a single one of my programs was transferred. Not even Microsoft office or the free adobe acrobat reader. It basically was as if I got a brand new computer. They seem pretty useless, taking shortcuts and following internet tutorials or something. I will return since I refuse to pay to have these programs transferred over when that was my initial concern but never again will I be back. The fact that I can’t even talk to them on the phone about the process is ridiculous. I am a student and do not have a car, nor can I be without a computer, nor do I want to come into the store unnecessarily amidst a pandemic.

Barry Reville

Bought a Greek squad membership for my father in law so they could help him at home. First problem he had with his harmony remote they tell me $50. Why did I but the Greek squad membership? I have no idea. Never buy a Geek Squad membership, waste of money and reflects poorly on Best Buy as a whole.

Tanner Cardell

had a month long battle with them to get my computer repaired when they quoted me just over a week to do it, hidden fees in small fine print that they never mentioned, after a month they finally told me my computer was not repairable so I finished in the same place I had started. Sent it directly to Asus who used express shipping and had it repaired in under a week and back to me days later.

Domingo D

Not sure if this review should fall under Best Buy, but... Awesome Service Geek Squad! the two guys in Medicine Hat, Alberta, On July 19th 2020, were friendly, knowledgeable. I was having trouble playing some games on my laptop, they knew immediately what games and why it wasn't running optimal. They helped me with an upgrade SSD, showed me how to take apart my laptop, install was just a couple hours, went back later to pick it up and it was sanitized, cleaned and I was very satisfied. One of the best experiences I have ever had with ANY store. I am sure they even did some simple maintenance fixes to make it run better even when I'm not gaming. 10/10!

Kunal Maity

Good service

Robert Gardner

Poor customer service. Do not go here

George Shaji Varghese

SPAM!!! NEVER EVER TAKE IT YOU WILL GET FOOLED AND LOOSE YOUR MONEY.

Harleys Hutch

Horrible to deal with! Phone (pixel 3) was always randomly turning off. I had to return the same phone 3 times before they actually gave me a new phone. The 1st time they sent it back to me stating there was no problem, the 2nd time they stated that they fixed the problem (which they didn't), 3rd time (now I'm really angry) they sent me a new phone. Just another crooked insurance company. I won't be getting geek squad phone protection ever again. I also waited on the phone for over an Hour each time I requested to return the phone.

Gurinder Singh

Geek Squad protection benefits are so hidden ...once you buy the plan your benefits are hidden they wont tell you which software or product you will get 50% off purchase ... Moreover, No phone or online support to assist customer to directly call the store and speak to geek squad agent to ask about the benefits or coverage . I called geek squad main helpline and they said they dont have discount for online products and when i asked for in store product discounts than they said you can visit store and they have nothing to tell if which product is covered or not .... I mean so OUTDATED ... $35/ Month I pay and thats what im getting lol - so poor geek squad ..... I said I want to cancel my member ship they said pay $140 to cancel ... What a blackmail ... nobody told me that when I started the plan .... Everything is hidden in geek squad ...no transparency to customer ... I would give minus one star ...

Tim Reid

The tech guy on the phone gave me great intel on the problem with my laptop and the in-store guys were great to deal with. My laptop was fixed quick and works great.

Mike Sa

Won't ever answer phones EVER! They have lost alot of business since covid from myself .Visions has benefited big time. They actually answer phones.

Smit Christian

I work from home and i study on my laptop. One day i decided to change my laptop HDD to SSD so i went to best buy. I purchased an SSD and paid extra 50$ for installation for it to geek squad. I was told it will be ready by tomorrow and will give you call once its done. So i got a call and i went there to pickup. They hand the laptop to me saying the job is done. I went home and opened my laptop. The laptop body is ruined, they used wrong screws to install parts on my laptop and the screws came out of the body on the screen side and there is a dead pixel on the screen with some scratches now. The track pad wasn't working as it wasn't fitted properly, it almost popped out of the place and made it unclickable. so i went back to best buy and the guys were like we cant do anything, i have to send this laptop to manufacture to replace the body. also, they dead pixel is not our fault. They wanted me to wait for almost 3 weeks so they can fix the issue that they created at first place. i kept my cool and asked for a loaner laptop (i was told NO at first until i talked with the manager) the manager gave me a chromebook , seriously a chromebook? I study cybersecurity and i run virtual machine on my laptop i need a windows or mac based computer to do my study. The manager said i cant do anything about it but give you a chromebook. The manager is really rude and she has no idea what she is doing there. Now i dont have my laptop for 3 weeks, i cant study for 3 weeks, they probably wont fix the dead pixel issue they created. i just hate this company so much now. I mean they dont have value for your time nor they care what can affect you for loosing your stuff (which is not even your fault). I wish i could send this message to higher level to resolve this issue sooner or atleast give me a good laptop to study. i will never buy a single thing from best buy , i just lost faith in you, i am very disappointed. I just want my laptop back with issue fixed. i cant wait for 3 weeks . i didnt have job for last 8 months and i very upset with my life right now. dealing with this company made me more upset. I never cried since last 10 years, i really cried infront of the geek squad staff and they said "we can not do anything" even though they are the one who ruined my laptop. They put a different screw that doesnt even belongs to this laptop.. i mean how can i trust them, what if they changed my hardware and put something old or faulty one. Best buy and geek squad sure are scammers. :(

Greg Costello

Really great experience with Mike and Troy mounting a TV in my home. Very professional, knowledgeable and got it done in a timely manner. Really would recommend them and use them for future installs like this.

Britta

Honestly such a bad experience with this company. My laptop had a cracked screen and I brought it in the same day for repairs. It is a month later and I still have not received my computer back. They took two weeks to give me an update, in which they hadn't even started the repairs. One the phone they let me know that they didn't have the part required to fix it, so I would have to pay double what was quoted if I wanted it fixed. The online tracking has never been kept up to date, the last "update" was given three weeks ago to let me know it was in the facility. I am now paying $400 and it has taken over a month to get this back. I would have rather just bought a new computer all together if I knew this was the service I would receive. Would recommend going somewhere local instead.

Ammar Saghir Najjar

It's was great experience the install 2 TV they did it in a very professional way I highly recommend them.

Andrew Gomes

Thank you Sam ,for your helpful service. Much appreciated .

Chris Hagman

Terrible. Couldn't help unless I paid for a subscription

sammy audet

(Translated) Basically anything it's been a month since I try to honor my extended warranty THAT I PAID and I have to receive an email to send the tablet and the email never arrives its done 5 times I go from hour on the phone with advisers who answer me the request is blocked we have to redo it here is your incident number wait 24 to 48 hours to go and see on the internet and the site is blocked all the time ???? they have had it once and c is the last time I buy the whole yard (Original) Du gros n'importe quoi sa fait un mois que j'essaye de faire honorer ma garantie prolongée QUE J'AI PAYÉ et je dois recevoir un courriel pour envoyer la tablette et le courriel n'arrive jamais sa fait 5 fois que je passe de heure au téléphone avec des conseillers qui me réponde la demande est bloqué nous devons la refaire voici votre numéro d'incident attendez 24 a 48 heure pour aller voir sur internet et le site bloqué a tout les coup ???? ils.mont eu une fois et c'est la dernière fois que j'achète la tout cour

Versile Johnson

Not impressed. Have an older TV I purchased from Best Buy a few years ago in which I spent over $5,000 on. I recently got a white screen. Went in and asked the lady at the counter about it and as soon as she heard a couple years she said they don't repair those. I offered the model number to see if she would at least look and she refused and suggested I must just buy another. Like a moron I took a look. They don't seem to offer a TV as good as the one I want repaired. Bad service, a joke. Second time I've tried using them, first was a laptop they told me to contact the manufacturer.

Jocelyn Landry

(Translated) Good listening. And very quick email response (Original) Bonne écoute. Et reponse par e mail très rapide

Michelle Dufoe

My laptop's hard drive crashed. My tech agent George B. from The Geek Squad in Belleville Ontario Canada went above and beyond with his promises to have our lap to us in a timely manor. His level of professionalism will find him climbing up the corporate ladder in no time!

Nigel Shaw

0 stars. Customer service is the absolute worst. No one gives you the same answer about claims for cell phones. One guy tried to tell me I would receive a gift card if my phone wasn't able to be repaired...not what anyone would sign up for. Seriously save yourself the 200 a year for their "services" and just get it repaired locally. It just died on me randomly. Okay, these things happen. I've been told by several different employees that it would arrive shortly, told about the gift card from another. I have a feeling it will be several more weeks, basically forcing me to buy a used phone in the meantime. No email notifications about payment received, when my phone was received. No updates about claim status. Told in person in store that they can't help whatsoever and to call or contact online. No one knows anything. As of right now still have not received a new device. Not good for their word, and a waste of money. Worst customer experience of my life, will be promptly canceling geek squad if and when I receive a phone...not holding my breathe at this point

Raquelle Degelman

Over charged and did not complete job.

Jagtar Sadiora

Geek guys are excellent. They are pro. Techy to handle any technical issues.

Gaylene Dolphin

The staff and service were very good , very helpful and very accommodating!!

Jane Montgomery

Took a chance and did not make appointment. They were not busy so I a got what I needed and left They were very nice

Helene T Doerfler

After listening to a long recorded message I was told to call a toll free # then ....click! This is the worst answering message EVER!

ali shields

I cancelled my membership in summer of 2020 at this location and they have been charging me ever since without my knowledge for a laptop I don't even have. They will keep charging me until I can go in store to cancel whatever other payments they've been scamming me from. Also whatever info you think you need from geek squad, you can google and do it yourself 10 times faster. Whole company is a scam.

Mystic Espresso

Seriously useless, unless you are a dweeb. Under the guise of in home help, they are there to make money the Best Buy way

Jacqueline Martin

Don't waste your time or money on these Geeks! They are NOT educated enough to know how to fix anything. Had my PC there for FIVE days and they couldn't figure out. Luckily the WONDERFUL staff at Staples had my PC Fixed in less than 1/2 a day! Folks... DO NOT bother with these Geeks GO TO STAPLES!

Akshit Sharma

Worst experience. DO NOT BUY Any of their protection plan.

Beverley Kochuk

If i could give a zero i would. Impossible to get an update. Absolutely no way to reach someone in Geek Squad to see if a needed computer repair has been finished. When computer is crucial for business do not rely on Geek Squad if you want fast service. I purchased the extra warranty for full service on my 6 month old Dell. Big box store is big head ache for service

Kekathis

Took my pc in because it wouldn't post had them phone around 2 days later asking if i wanted to send it off to someplace more suited to figure out what was wrong, around 3 weeks later i call to ask if they have figured out what is wrong with it and it turns out i would need a $400 motherboard to get it working again (not guaranteed to work though) thats not happening so i ask them to send it back and i pick it up around 4 days later and have my friend come over to as he said he figured out what was wrong after watching a simple video on Youtube, he got here and had the pc working just fine within 20 minutes of him arriving. They even ended up breaking the power button on my pc.

Ashley Kazakoff

I was told that it's "almost impossible" to get the photos off my damaged SD card (one of the gold "teeth" was broken, the rest of the card was OK) and that it'd be a charge of $199 to attempt. I'd have to pay that whether they were successful or not. They didn't ask for any pictures or any further info on how it was damaged. It didn't feel right, so I decided to check elsewhere. After contacting SanDisk themselves, they directed me to a company that also does recovery. They said they only charge if they are able to recover the pictures (which IMO how it should be) and would be $150.00, not $199.. They requested a picture and once they saw the damage, had a fairly easy solution to fix it myself and gave me instructions to do so, no charge. So I feel like Geek Squad are just trying to make as much money off you as possible, even if they might not even be able to help you in the end. Definitely left a bad impression.

Paromita Banerjee

I have a warranty for a refrigerator with Geek Squad and this is the third time they are sending a technician to fix the issue which has been fixed twice already. I have a two month old and I store mu breast milk in the refrigerator and this is the second time I am throwing away precious breast milk and I noticed the refrigerator is broken again. When I call geek squad for a replacement they shoved their policy that 4th time diagonose of a problem will be needed for a replacement on my face, without even trying to understand the huge issue. All they could say (Agent Will) is I am sorry for the inconvenience as if throwing away precious breastmilk is just an inconvenience.

Chrissy Ashley

Worst place to deal with, NEVER go through Geek Squad!

Tristin Abbott

I've been to geek squad about three or four times on separate occasions to get my laptop or computer fixed, and every time I give it to them, they look at it for about half an hour and offer me the exact same thing everytime. Their $197 package that does a diagnosis for said computer. They clearly don't know what they are doing, as I took my business elsewhere and got it fixed for fraction of the cost, and they new what to do right away. I would not recommend geeksquad, as I said before, they are clearly incompetent.

Brie Huffman

Helpful, fast, hard to get ahold of tho!

Bethany Middleton

was quoted $400 for a motherboard replacement on a laptop. When the price came back they wanted $1200!!! They didnt say that there was any additional damage, only the motherboard. In what world is a motherboard replacement $1200. That was for a "refurbished" part too, not even new. Poor customer service too

Joseph Gervais

Got a phone 2 years ago with their coverage plan and my phone had two defects from the factory so I wanted to get it replaced with a new one only a month after receiving the phone. They said over the phone that once I sent my phone in with the package they sent i would receive a new one in two weeks or less, I got MY phone back with a new screen on it because I had dead pixels in the screen and the headphone jack didn't work properly. When I got my phone back I thought it was new and that nothing would be wrong with it, but when I tried to use wired headphones i realized it was the one I had originally sent in because the jack didnt work, like yes it recognized there was something there but it would cut out and be very quiet. I had tired calling them numerous times to get the problem resolved and all I was told is I didn't have an account with them. Obviously I was upset but I worked with it but after it wasn't covered by the manufacturer my account was in their system again but I would have to pay for the repairs. I'm upset about the costermer service because not only did I call multiple times, but when I called to have it replaced I was speaking with a very rude man that hung up on me without saying he wouldn't be helping me anymore it was too time consuming to be dealing with a rude person and rude company when I was told a replacement phone would be sent out after they received the one I had originally. Yes I did check if the serial numbers matched out with the box the phone came in. This company I believe is not all bad but should be more helpful to their consumers that are paying for their services not to the one in Best Buy in Red Deer they were phenomenal but whoever's I spoke with on the phone was terrible.

Scottae Gosselin

Friendly

André Fortin

(Translated) Excellent remote service by technician Guillaume L (Original) Excellent service à distance par le technicien Guillaume L

John Ward

Great experience! This is the third time we have had them at our house and we were quite pleased.

Kyler Enns

Went to Geeksquad to get a screen protector put on my new phone. When it was finally finished it was off center and visibly has bits of dust and hair under it. I'm going to peel it off, order a new one off Amazon and apply it myself, what a waste of $50.

C. Godin

(Translated) Impossible to reach the store by phone, it's just big nonsense ... (Original) Impossible de rejoindre le magasin par telephone, c'est juste du gros n'importequoi...

Adam Bryan

Fair service. But with the big box store feel

Lynda James

On a monthly plan with the purchase of a new computer and it feels like legalized robbery; cant get any report on a simple job, a round and round telephone tree that left me with a person who told me he couldn’t connect me to the GeekSquad shop, I should just ‘drive over and check on it.´ Hours wasted, no remedy. Never again.

Greg Hubbard

literally impossible to contact by phone. instead you are left with a million text based messages instead of one streamline voice chat. Brutal. Can I please have Mom and pop shops back?

Opeq Sherbrooke

(Translated) I've been waiting on the phone for 4 hours now and still waiting for a solution, worst customer service I've ever experienced (Original) ca fait maintenant 4 heures que j'attend au téléphone et toujours en attente d'une solution, pire service à la clientèle que j'ai jamais expériencé

crypticchaos9

They were supposed to show up between 9 and 2. I waited until 2:30 and then called to see if they were comin . I was told they had no idea why no one showed and all I could do was re- schedule. No apologies, no compensation for my time. So now I will have to waste another 5 hrs waiting for this garbage service.

Joseph Simon

They were awesome help with everything n answered all my questions

Justin H

Becarful with your Geek Squad subscription. Make sure you document when you cancel your subscription after the 2 years mark or they'll keep charging you. They kept charging me for over 2 years without realizing it after I called them to cancel it. Which means they stole over $400 and they won't return the money. The subscription service are crooks.

Vamsi B

Seriously this is my Honest review- Waste, Worst and no words ...???? simply useless. This is all big scam to loot our money. When you’re having issues with your laptop/any device, then true characters will come out from this service saying it’s not covered under the insurance policy. So it’s 200% better to avoid such useless service. Trust me. I’m not lying, I have wasted a lot of time over the phone and roaming around the store.

Dar. E.

I didn't order it and better not get charged for it!

Jonathan Cloutier

(Translated) Incompetent: they broke the case of my computer by opening it and now the charging cable can no longer fit into the computer (Original) Incompétents: ils ont brisé le boitier de mon ordinateur en l'ouvrant et maintenant le cable de chargement ne peut plus rentrer dans l'ordinateur

Olivier HAKIZIMANA

(Translated) The promise to send me a gift card has not been kept! ???? (Original) La promesse de m'envoyer une carte cadeau n'a pas été tenue!????

Lacey Thompson

Good customer service

Max Hanna

Horrible customer service! Said they were going to refund me due to COVID-19 complications which lead to me changing my plan. Then called a week later to say they are no longer going to refund me or do anything for me.

Julien Matteau

(Translated) Bad customer service no one knows who does what and you spend your time calling between leagasin and the parent company (Original) Mauvais service client personne sait qui fait quoi et tu passes ton temps a appeler entre leagasin et la maison mère

Chad Morrison

No help...still taking money out of my acct even though I cancelled

Joseph Nwosu

The personnel were cortious and professional, they were able to verify my details hassle-free. My phone was replace as agreed they sent a replacement with 3 days and I had the old one returned to them. An overall nice experience

Mark Michaud

very knowledgeable and professional. Will use them as required.

Billy Chirdaris

These people are under qualified. They know nothing about hardware or software. It is a big show(they are the type of geeks who failed high school I wonder if most employees even have a highschool diploma let a lone an electrical engineering or computer science degree). They charge you even if they can not fix the laptop. After asking them a few questions about a circuit and using a multimeter which is very basic stuff in electronics repair I realised they have no competent people that work there. I have not and will never pay them a nickel for any service. I recommend everybody boycott them because let's be honest they are ripping people off. I am surprised CBC has not done a marketplace on them it would be a very illuminating episode if they did

Barry Burton

Real Honest Guy!! Explained everything and did a great job!

Grace Drake

The Geek Squad team is a God-send for us. They were courteous and helpful every step along the way. And their price is more than reasonable. We are especially delighted with the at-home service they provide as well as being available 23/7. I highly recommend them for any technical need or service.

P Mar

Right now we are not very happy with Geek Squad. They have let us down. We hope their service will improve in the next little while.

Jason M

Bought a TV and wall mount from Best Buy along with a TV setup service from Geek Squad. People at Best Buy were excellent with doing their job on their end. Geek Squad, not at . My technician canceled on me without giving me a call about the cancelation nor offering a reschedule and I practically called in myself.

Paul Foucault

Was going to calibrate the colour on my new 4K TV using a DIY Blu Ray disk that was $100. Sifting through the mixed reviews, there was one sentence that really struck a chord with me. It reads as follows: “Get it done professionally. Your eyes will thank you” Ok that’s two sentences, but you get the point. Geek Squad came into our home and most certainly did not disappoint. Daniel and Chris were both very knowledgeable to say the least. They were toggling back and forth from menus I never knew existed. They had Geek Squad hardware that instantly offers credibility to the operation.Very impressive. Glad it wasn’t me. lol Finished product is an entry level OLED is putting out a picture that way exceeds its normal capabilities, putting it in the same ring of much more expensive panels. Again, Daniel and Chris, thanks for keeping me in the loop on all your moves as you worked. You guys did an amazing job. Thanks Paul Foucault Oshawa

Lucy Evans

I was very pleased with the knowledge of the staff in resolving my slow laptop. They had my laptop over night and replaced the hard drive and transferred everything over. Very pleased with the service. My laptop is fast once again!

Jordan

I bought 2 phones and paid 35$ a month for 2 whole years! The time came when my phone screen broke and I wanted to submit a claim. They told me it would be another 200$ to get it fixed and would take weeks. I was not made aware of this when I purchased the phones. Do NOT fall for this SCAM. Biggest waste of money I have ever had. They would rather loose customers (like they just did with me), then help someone who was loyal to them and always made payments on time.

Liz Klein

1 star too many…..

Marjorie Barrette

(Translated) We received unprofessional service from one of their employee, addressing us in a condescending manner. Very disapointed. (Original) Nous avons reçu un service non professionnel de la part d’un de leur employé, nous adressant la parole de manière condescendante. Très déçue.

chris pritchard

Great service! The friendly and knowledgeable staff were a great help! Well done geek squad

Sharon Malowany

David R very knowledgeable & provided excellent service. Highly recommended.

Shirin Sharafbafi

I do not want to even give one star to this company. Probably I should sue them because of deducting money from my account every month for no reason. I have canceled my plan for more than four months, but they again deducted money every month. I do not know why? Do not make mistakes like me and buy a plan from this company. I decided to sue them.

Emma Boulet-Giroux

(Translated) Customer service is excellent, but the repair deserves -4 stars. I had to take my computer for repair 3 times for the same problem and each time it came back with more problems. (Original) Le service à la clientèle est excellent, mais la réparation mérite -4 étoiles. J'ai dû amener mon ordinateur en réparation 3 fois pour le même problème et à chaque fois il revenait avec plus de problèmes.

Lawrence Pinter

Called the store to get four screws that did not come with my Smart TV to attach the legs. There is no way to get hold of the local store!. Can't get hold of the "Geek Squad". Totally unresponsive to client needs.

T.S

Geek Squad has cost me my marriage. They have caused us so much stress. Better luck at the VLTs at the Jackpot casino then getting decent service from this joke of a company. Wouldn't trust these people to run a bath. The people working there must be higher than the cost of living.

ced le vagabond

(Translated) Low level online service. Camil B is incompetent in customer service (Original) Service en ligne bas niveau . Camil B est incompétent en service a la clientèle

Ashley

Have a warranty..going on 2 weeks waiting for it to just get looked at. The company they contract out to is super unprofessional.

Ken Johnson

I've dealt with 3 agents for 1 issue. 1st was quite helpful but closed the file before approving the file. Human error? Sure it happens. 2nd agent was not so helpful. Due to human error it was started the process all over. Unacceptable. Take care of the customer when you screw up Angela. Not hanging up on them. 3rd. Nicholas. Thank you sir for taking care of the customer. Faith restored in customer service. Update. Been lied to yet again. Why can't I just have my broken TV replaced by warranty instead of waiting 3-5 business days for the third time in a row?

Dianne Guinn

I am never using them again. You cannot get through on phone. They do not readily publish their phone number. I put laptop in for repair and not hearing from them in 4 days I put in work order # which was not accepted so i had to go to the store to find out if my laptop was ready. So frustrated!!!!!!!

robert fletcher

Never used

holly keillor

Great service!

Connor Bowen

I Purchased a TV along with a 3 year extended Warranty with Geek Squad back in 2019. Filed a claim over a year ago once the TV stopped working properly. Talked to many Geek Squad Representatives who tell me my TV must be serviced before I can get a warranty. Although they have provided me with a Service provider with an applicable phone number, the service provider is unreachable. I’ve been trying for weeks to change my Service provider just to be able to get the TV serviced so I can claim my warranty. I kinda thought it was because of COVID and all the problems we were dealing with but this is just flat out bad service and you should avoid Geek Squad.

eric zllm

Came to it trying to get my laptop fixed，a lady staff was nice and respectful，she asked about what i came for and introduce me to a male technician who looks like he is sleepy or he just trying to give me eye ball or something，i am not sure what is his problem. when you try to confirm or ask anything，he responds with a attitude that is not straight disrespectful but you can tell that he has some attitude problem.

E B

I've spent a lot of money at Best Buy over the years, but I'm never using their services again! I bought a laptop with a protection plan through their website, and there was nothing to indicate that this protection plan never expires! The Geek Squad is not trustworthy, their protection services are worthless, and cancelling this plan is more difficult than it needs to be (the only way to cancel is to contact them by phone and wait to speak to someone). I don't buy from businesses that use dishonest tactics like not disclosing the full details of a protection plan.

Kirsty Whitlock

The staff were excellent. Senthil went above and beyond to fight for me to get as much value out of my service experience. It wasn't necessarily without some bumps in the road and really this kind of thing never is as technology becomes so intertwined in our lives BUT the staff there at the South Surrey location made the outcome of my service as good as could have been expected. They cared and they did their best. In the end, I'm happy enough with that. Also I think they appreciated that I did my part. I bought the warranty (a very expensive 4 year warranty) and this protected my investment in a very expensive computer. I think this mattered. I'm not going to buy a warranty every single time, but this time, it was worth it.

Karla Lanthier

Called me several times with an update on the status of my service order. Told me if goes will with the repairs, I would receive the order in 5 to 7 days. We received the laptop the very next day. Great job Greek Squad!! We are customers for life. Thank you ????

Jing Li

TL;DL: Geekquad swapped the base for my $2900 surfacebook with one from a $1700 dollar model without my consent or telling me I have a first gen i7 surface book with dedicated gpu. The A key stopped working last fall so i took it in to Geek squad to see if they can do anything about it (the Microsoft store dont do repairs and can only fix it buy replacing the entire base of the laptop which would cost more then 800 bucks). Two weeks later I picked up the laptop from best buy, went home and realize the A key was fixed but the return key didn't work. I brought it back to geek squad the next day and they refunded me the $150 dollar repairing fee and told me to go to the Microsoft store as they don't fix surface products (why would they take in my lap top the first place then?) I waited for 2 months and took the laptop to the Microsoft store because i needed to save up some money and I didnt touch the surface because I have another gaming laptop to use at the mean time. The staff at the Microsoft store told me the Geek Squad replaced my entire base with a lower tier one. My laptop cost me about $2900 and the base they replaced with was one for the $1700 model without the dedicated GPU. They never ask my consent for this nor for matter of fact told me about it. The geek squad clerk used the term "repair" the entire time he was dealing with me. On the receipt it says "keyboard replacement" but in reality they replaced the entire bottom with a lot of other hardware besides the keyboard. So basically they ripped me off for hundreds of dollars and gave me an inferior component that doesnt actually work. I contacted the customer service and had to send the laptop back to them last week to find a resolution. Still waiting for an response after almost a week even though they put my case on urgent and I really need the laptop for school. Will never go back to them in the future and will absolutely not recommend them to anybody.

Kevin Truong

I bought a 4K TV and paid extra to get it calibrated. I just recently signed up for Netflix to get 4K contents and found out that the calibration did not work for 4K videos and the picture is very dark. I called Geek Squad and they said my calibration was done more than 90 days ago (it was 4 months ago) so I would need to pay another $300 for a Tech to come out and check the calibration settings. This is disappointing because the calibration setting is locked and only Geek Squad can unlock and fix it. I won't be using this service again.

Joel Perkins

Thanks for the Apple Watch screen protector full on finger prints, scratches, and poor installation.

Ron Sereda

We had a laptop that wouldn't boot so took it to Geek Squad for them to check out. Instead of booking it in, the tech suspected a common Windows issue following an automatic update. We had removed the battery the day before bringing it in and he had us reinstall it and it booted with no problem. Seems this is quite common and while he could have charged for his time, waived the fee and sent us on our way. Great to experience this kind of service and would highly recommend the Geek Squad in Medicine Hat.

Sam Bolt

Worse service ever waste your money

Melanie Roy

(Translated) If you want to spend hours trying to join a Cie .... call GeekSquad! We spend hours trying to reach them ... and after 30 minutes the line hangs up ... and when we get the line nobody knows what to do ... we walk you from department to department! (Original) Si vous voulez passez des heures à tentez de rejoindre une Cie.... appelez GeekSquad ! On passe des heures à tenter de les rejoindre... et après 30 minutes la ligne raccroche... et quand on arrive à avoir la ligne personne ne sait quoi faire... on vous promène de département en département !

Kathy Ward

NOT what i was told when sold plan.

Alexia

Do not use the GeekSquad service... I repeat... do not!!! I sought out help from Geek Squad 3 times. The first time they sent out my MacBook to get fixed as a result of the problems I was experiencing. They didn’t find a problem so they returned it to me. The problem continued so I asked them to send it out again, which they did. It took 2 weeks for them to return my computer and when I got it back they told me that they didn’t do ANYTHING on the computer because the diagnostic tests ran clear. I insisted that the problem was still present and I begged them to do something to fix it because the computer was completely unreliable for a student and research assistant like myself. They said they couldn’t do anything for me and to call the help line. I called the helpline and the lady (Janice M) told me that there was no problem with the computer and that there was nothing I could do. I offered to show videos and clips that I took when the problem occurred but she’s refused to accept them and told me that I was wrong and that anyone could make up a video in order to get a new computer - she essentially called me a liar. She told me she couldn’t do anything other than put me on with a technician via remote on my computer. So I went on my computer and communicated through there with a Technician (Cole Lindenbach) who was practically the ONLY TRULY HELPFUL and kind person I encountered at Geek Squad. Cole suspected a problem may be present but since he couldn’t work on the computer physically suggested I seek out further help. He was so helpful that he even wrote out an email with the issues that he suspected were present so that I could ask a technician to help me out in person. Since Geek Squad was completely unreliable and not at all helpful, I brought my laptop over to the Apple Store and they found the problem within 15 minutes of me being there. I am so COMPLETELY disappointed by your service (one that clearly does exist because no one ever helped and plus always insisted there were no problems). I am so upset that I have been paying a ridiculously high price on a monthly basis and when I ACTUALLY need your help, no one is willing to REALLY help me - everyone turned me away. As a customer I am so disappointed, not only was I made to feel like I was crazy for bringing a problem that “wasn’t present” but I felt incredibly belittled by everyone I encountered at GeekSquad. I will make sure to let absolutely everyone know that this service is all talk and at the end of the day DOES NOT deliver.

Danny Willox

Don’t waste your time on geek squad warranty. Was told it covered physical damage and water damage in store, this turned out to not be true after I payed for this insurance for 2 years. When I decided to cancel my insurance because of this, the person in the call center hung up on me.

David Maybee

The employees at best buy were of the upmost help. They would get 6 stars if possible. Where i was not satisfied with the service was that on two calls to geek squad customer service i was told that an item i had would be able to be serviced and repaired. Unfortunately it was not even something the dedicated service people on site were aloud to touch. I had double checked by calling to make sure my cab fair and time would not be wasted but it was but the customer service provided by geek squad

Cathy McKeon

Can't reach them by phone so for every question or problem with the repair means you have to make a trip to visit the store - and there were problems. Adriane was not helpful in anyway, everyone else in the store was good. Waste of time.

R Verma

Good place for quick service. Senthil is awesome

Kay

So do you guys just pay your employees to hang up on people or what? Thanks for stealing $600 from me and not replacing t phone despite paying for the service for 3 years.

Epic Aaron

Very rude customer service. Waited forever only to be spoken to rudely and when the woman said she would transfer me she hung up. Brutal!

Monique Madhwan

The Geek Squad Guru fixed my ASUS laptop issue within 5 seconds! Thank You!

Shawn Kerr

Very professional

Samantha Denoncourt

My son has been waiting for his gift card (or returned broken product) from geek squad for over a month. They put in the wrong email address from the application, and that’s just the start. I sent in the claim and realized the email was wrong, fixed it. Called a second time wondering where the product or gift card was. Found out they were sending him a gift card because the product was in fact broken, to find out the email was wrong AGAIN. Had to open ANOTHER CLAIM! Was told 3 business days it will be sent to his email address. Called AGAIN to find out it would be 7-10 business days.. not 3 business days because of the new claim. My son has been without the product for over a month. Paying for a service I’m not provided in a proficient time frame is unsatisfactory. I do understand the new claim issue and the company needing more time. But when it’s due to incompetency of employees entering an email address incorrectly, I shouldn’t have to wait over a month.

Cream Peas

Best computer service I've ever had. Excellent

William Caines

This is the worst experience of my life, took my computer to get cleaned. When I got it back, my pump was broken, my motherboard port was bent, and my computer begun freezing and working poorly. Don't ever bring your PC here !!!!!!! So sick to my stomach I could puke. Now I have to spend 500$ for a new pump and motherboard.

RSAM W

When I signed up I did not think I would be paying for almost 5 years at $200 a year for nothing. I did the initial setup and then moved twice (across the country) had a few life events and forgot all about the small monthly payment. Was easy to discontinue the payment. Nice people to deal with all the way around so far.

Hibou Gibson

I was at the Geek Squad desk at Best Buy in Prince Albert SK at 5:00 p.m. on Friday 4 September 2020 with several problems with my laptop including a password lock out and an Outlook app which was causing problems. The tech analyst who assisted me, Patrick Remy, provided excellent service, far exceeding my expectations. He not only resolved all of my issues but did so in an expert and insightful way. He is an superb communicator and problem solver. As a retired IT project manager myself, I am very impressed that Best Buy Geek Squad Prince Albert has such high performers on their staff. We will make a point of going there for our future technology and entertainment system needs. Thank you!

Greta Fader

I have never had any issues with Geek Squad and I am grateful for their services

Matthias Scheffler

I had a major Windows crash and must say the staff at Halifax Best Buy Geek Squad were helpful and committed. Competent techs and without their help I'd still be struggling with my PC. Thanks!

Eric Dunn

Joke

Charles Deane

People are working but not paying attention

Michael Grueneklee

Excellent service, 3 days earlier than quoted and less expensive

Choumick DH

(Translated) Professional and fast service, nothing to blame :) (Original) Service professionnel et rapide, rien à reprocher:)

Janelle Bridget

Manager is beyond ignorant and arrogant. I wish I would of read how poorly reviewed this business was before I interacted with them. Don’t waste your time or money here. It’s really sad to see such awful customer service in the midst of a pandemic, when other businesses would appreciate any customers willing to spend their hard earned money at their stores.

Salome Oikelomen

Quick answer...directed me to the proper place accordingly

Simply Pleasure

I dont have good experience with them ????

avi K

Absolutely rubbish service. I made the mistake of visiting them twice. They charged me for geek squad on my card even though I never bought anything from them. Now I am having to run around and cannot even seem get solutions, Paying $21.68 for the service I never took.

Bill Wilkinson

Question are answered promptly. Very knowledgeable.

Conan Foley

took over a month to get my computer replaced. called a couple of times they had no updates for me.

Sean Mcleod

Not only is their pricing unreasonable. They cancelled my warranty without notification or any attemp to contact me. After paying for over a year when my product broke they said too bad we missed a payment so we cancelled your membership. No call, no email. Just wasted money. Customer service was horrible long wait times. They would hang up (I wasn't being rude on phone) and they were extremely defensive/resistant about taking an issue to supervisor or manager. Even the manager did not speak to me in person, just left a message and refused call back to actually discuss. Save yourself the cash. Self insure or find a company with a modicum of professionalism and morals.

David Whelly

Good customer service and quick response time. Solved my problem immediately.

Barry Clarke

Excellent customer service. Very helpful!

Marilili Lafor

I had a lot of issues : waiting hours on the phone to have an agent, when finally I had, he didn't me give all the details about claims... I sent the TV and I wait weeks to have the email with the refund : I went 3 times to best buy of course geeksquad told me to go to the best buy customer s service. Speaking of them they were very good, even an employee stayed at least 30min at the phone to try to fix the problem. Unfortunately it didn't work after hours on the phone and 3 times to best buy shop I had my email refund. Now I have an other problem actually the same but for expresso machine, calls... To hear they already sent the email... Nope ! Worst service ever. Best buy shouldn't work with them, I will never buy to best buy again because of geek squad service.

kathryn patton

Worth every cent I use to play around trying fix the problem now I leave it to the experts at the geek squad.

Truth Seeker

How does geek squad have only 1 person working in best buy during Christmas season? 30 mins just to talk to the one guy working. Just brutal.

Danny Morris

Got a screen protector installed was good service at the time. Trying to get warranty on it lifted and and marked up sent email tried to call, they have not responded

Bob McNeilly

The geek squad always takes great care of my personals and business needs. The manager is a class act and I truly appreciate their help every time.

Jenna Gargaro

Save yourself the headache and don't go to geek squad. My experience start to finish was terrible and frustrating. Starting with talking to Adrian who was not helpful and not good at explaining what needed to be done to the computer. I dropped off my laptop to get my photos uploaded to iCloud. I got my computer back with some photos on iCloud, some were on google drive, and I was missing over 3000 photos completely - which I did not notice until I was home. When I went back Adrian charged me for a USB drive with my missing photos on it. Why am I being charged for my own photos that you took off my computer when that's not what I wanted in the first place? Extremely frustrating experience. I will not be returning, and cancelling my membership. Only reason they get one star is because I can't give none.

Jeanette Lodge

Was to correct their cancellation of my coverage I had bought 4 year and they cut off my service early even though I was paid.Quickly and efficiently rectified.

Jeff Howard

They will drive you crazy when it come to claims

Ramesh Vaithy

DO NOT GET GEEK SQUAD MEMBERSHIP. I have been trying to cancel the membership, since I have not been using for the last one year. I visited the STC showroom to cancel and they said I can cancel only from 1 800 number. I called the number and the wait time is over an hour and still could not talk to them. I wasted more than 4 hours on 4 different times trying to connect. I left a message to call back so many times, NO RESPONSE. Why is it so difficult to cancel their membership? Are they tying to take our money though we don't want their services? My membership goes to an automatic renewal as of September 1st and I have no way of canceling it, as no way to contact them. I may end up paying my hard earned money for this losers. WHAT A WAY TO STEAL THE MONEY FROM THE CUSTOMERS. KEEP IT UP BEST BUY!! I hope i can to cancel the membership without paying anymore. Lets try again and wast my time.

Nick Torchia

There is no rating poor enough to accurately describe my experience with Geek Squad and the repair company (R.F. Appliances) sent to my house. My wall oven quit working on December 22, 2020. After multiple attempts of changing the same circuit board over and over again over the course of almost three months with no positive repair I was forced to take apart my oven myself and correct the issue. The technician that came to my house three times lacked knowledge and would only test parts on the oven when I requested so. As an electrician myself if I wanted to spend my time fixing appliances I would not have purchased warranty. It is not my job to baby sit a technician coming to fix something for me. I repaired my oven MYSELF on march 13th. Over the course of 12 weeks without an oven i spent roughly 3x the cost of my warranty on take out food. Trying to deal with Geek Squad on the phone has been a nightmare. I have made roughly 20 calls over the past few months trying to get updates and escalate my issue. Geek Squad has told me they cannot even extend my warranty by the 3 months I was without an oven. Nor will they even meet me in the middle on the extra food costs I have incurred since December. I cannot express in words the frustration Geek Squad and R.F. Appliances has caused me.

Anthony Farrow

Call centers located out of country enter 1 to repeat or 2 to hang up No support or response.

Joseph Bickley

Fine

Alexandra Gagnon

(Translated) If I could put any stars I would. Did not meet any of my expectations. I have paid for insurance for months and can't even change the protective glass on my phone. I will never do business with them again (Original) Si je pouvais mettre aucune étoile je le ferais. N'ont repondu a aucune de mes attentes. J'ai payer l'assurance pendant des mois et ne peuvent même pas changer la vitre protectrice de mon telephone. Je ne ferai plus jamais affaire avec eux

Shayne DeRose

I needed a quick question answered and called in to fairway Best Buy . No option for customer service ?? No option for Geek Squad . I called from 8:30 until 8:50 9 times and tried every option and a person did not answer once . I’m in there often and always 20 employees wandering around . But everyone must have been to busy to answer my call ... when paid commission sales people fight over calls but they are paid hourly so same pay answer or not .

glen poitras

worst ever they were bad but had to see to see it to believe don't do business with this group

Cam Sully

Poor customer service, computer needed a repair, they said it would take two weeks. It took over a month. Was only notified of the delay the day it was supposed to be done.

John Stewart

Buyer beware! do not subscribe to the yearly service you will be paying forever. I cancelled the service in March when my old credit card expired. Somehow they got my new credit card number and triple billed me in July....to make matters worse they also billed for August and September. Also, I never once used the service...waste of money!!! No satisfaction when I tried to get reimbursed.

Norma Newman

A prompt visit to get our new tv up and running. Two very pleasant and efficient young men arrived and quickly solved the problem we had in hooking up to wifi They explained everything and were extremely professional

Kim Dyck

Spent 45 minutes trying to set up a claim. Was sent around the mulberry bush so many times. Same questions each tome just to be sent back to square 1 What i want is to be able to send my product in for repair that store says they can not fix. Now im informed i only bought walkup warranty. What is that all about. One very unhappy customer . Bestbuy geek squad says call 1800… and 1800 says call store!!!!

Alex Debie

Worst service I have ever had from a company. This place is brutal. I have been on the phone with them 4 times now, every single person wasted 20+ mins of my time and assured me the problem was solved (just trying to get a return shipping label sent to me) and I still dont have my shipping label. I have encounted 3 separate errors on the website which the people at the call center have no answers for. Avoid this entire company at all costs

Jim Cotton

Terrible experience......left explicate instructions what to do in transferring data, etc. from 7 to 10. W/O a lot of details, maybe half of requested work said to be done and done correctly, simply Was Not Done.. They kept trying to convince me it was .......wrong!!! Young Geek Squad Lady up front ( CC ) did / does an exceptional job, by herself without any help, and always has several customers waiting, without help! This is like AT&T, Fort Smith Geek Squad in Best Buy is unacceptable!. Very dissatisfied customer and unfortunately I have always had problems with the Squad in the back that says they have completed the job you requested . Jim Cotton

bonnie boals

Dillon was very personable and polite. He did a great job getting my printer installed and working.

Carly Piraux

Adrian at Geek Squad was super helpful and professional!! Thank you for your help today ????

Ed & Flo Doucette

My husband and I visited Torin at "The Geek Squad" in Prince Albert, Saskatchewan today. We were having difficulty with our email account. Torin spent longer than we would expect with us. He was very knowledgeable, professional, kind and polite. As seniors we so appreciated his time and patience with us. He also explained to us what we needed to do and to return if we were experiencing more problems. Thankyou Torin!

B Mathew

Pathetic service

Madeline Colson

Wonderful staff and very helpful and friendly

Elias Levy

Got upsold and it was a bit fishy. Went in for a $40 repair and paid another $130 to fix it but all they did was jiggle some parts around and apparently they needed to delete and reinstall the operating system but couldn't tell me why.

ahmed alsarhi

This company is full of Scammers! Never seen a company like this before. DO NOT GO WITH THEM. LIES LIES over LIES.

Harpreet Kaur

Worst, will never recommend to anyone, bloody taking 250 dollars, at first place you say we give you new device, and what you actually give is a refurbished phone. Run in your advertisements that we only give refurbished phone under our policy.

Donna Smith

I am very poor at fixing problems with my computer. I have geek squad. I can honestly tell you that I would not be without them. I have spent many hours trying to solve problems and getting frustrated. The people at Geek Squad are great. They are polite, courteous and most of all know what they are doing. If you are like me then you definitely need them. Their prices are reasonable and the service is great. If your Best Buy warranty has run out you can still get Geek Squad directly from them. They are adding new services all the time. I do not work for them nor do I personally know anyone who works there. I am not a professional influensor nor am I being paid in any way by Geek Squad. I am just a very satisfied customer. Check them out.

Leslie Paul

I called about some letters not working on my keyboard. The tech helped me work through different possibilities and helped me solve my problem. Thanks! ????

Anyone Everyone

Terrible service and completely useless

Andrew Murphy

Service was terrible!!! Called and called and called and called and no answer! Pretty hard to do business when no one answers the phone. The only reason I even have 1 star up is because it wouldn't allow me to post no stars. I'll be taking my business else where and telling friends and family to do the same...

Madeleine Chénier

(Translated) They never answer the phone when you call for product details. It sounds and it sounds! (Original) Ils ne répondent jamais au téléphone quand tu appelles pour les details des produits. Ca sonne et ca sonne!

Rick Nykorak

One star because none is available. 1 year ago bought $ 4,500.00 of new appliances. Bosch dishwasher has started to have a bad odour. Called Geek Squad, told problem, no response for 2 weeks. Finally, received local call, they will replace, but I have to pay $199 for reinstall and...wait for it. .. my insurance no longer valid, must pay for another policy if I wish. My response...just want to have someone come out and look at it...their response....no one in Kamloops that they sub contract to do can do Bosch repairs. Honest! They encourage you to buy a policy they can't fufil. Had go round with Corporate Geeks, and store, same response. Store manager was unhelpful, and had no concept of customer relations. Probably felt I was unreasonable in actually expecting someone might be able to look at problem without replacing and adding extra costs. My take.....Stay away from Best Buy, do NOT buy Geek Squad protection. Save yourself some grief.

Nol P

I am not sure why the low stars but these guys are just excellent! Always super helpful! N. Peen, Kelowna.

Riad Rakan

The services is at times amazing and other times really bad. But after 2 weeks of waiting the team apologized and my problem was fixed.

Riley Clare

Worst service ever! They I had a issue with my plug in and they didn’t even try to test it and told me it was the battery and I would have to pay $400. Took it to Apple and they actually ran a diagnostic on my computer.

Christine Whitehead

These guys were great! They set up our new laptop, transferred our data from two other laptops and patiently answered all our questions. They were available, helpful and knowledgeable. They definitely have our future business and we will highly recommend them to others. A big thanks to Mike C., Saji, Kijiori and Stewart!!

Nicole Pister

Not sure if its just Covid. But very hard to get ahold of someone. Warranty work needed. Took several days to get through. Waiting for tech just to call to make an appointmsnt.

Andrea Pen

Love Best Buy but I don't feel Geek Squad adequately solved my issue. I fixed it myself in the end.

Ryan Martin

Wiped my hard drive and wouldn't give me money back

j B

Av receiver I bought was defective, geek squad tried to tell me that a popping noise was normal (it wasn't normal) so i took it back to the store for an exchange and best buy exchanged it (it was less than 2 weeks old) 2nd receiver sounds better right from the start, before full setup. And it does not make any pop noises at all, which could have damaged my speakers!

Charles Cocek

Quick turnaround. Saved my data. Delivered to our home. Quite pleased.

Felix Lagacé

(Translated) The worst service on the planet earth its endless make an appointment Aladin to customer service hardly speaks French (Original) Le pire service de la planète terre ses interminables prendre un rendez-vous Aladin au service à la clientèle ne parle pratiquement pas français

David Ciardullo

I purchased a Geek Squad membership because the first computer I purchased broke down every month and after 6 months, I had to throw the computer out because it wasn't worth replacing the motherboard. On my second computer, I I purchased the plan because the employee told me I could cancel the membership atter six months to see if it was worth it. I tried to cancel and they said I owe them the remaining balance of my two year plan. A two year plan is worth over $2200, my second computer was $650 and my first computer was $500. What a waste of money. I tried to stay within a budget and it has costed dearly. I wanted to buy a mac but tried this to save money. I should have just bought the mac! I will never shop at Best Buy ever again.

Luise Mayer

Very rude , told me to speak slower and he had no clue why I was calling them, will never use them again!

Tommy Gudmundson

Took my HP laptop here a few years ago after thinking it was toast due to contact with liquid but in fact it actually just needed updates (quick backstory). So, this gentlemen working there who was basically like a robot with no emotions tells me its my motherboard and would cost like $1300. I left there defeated and eventually thought to call Costco where I purchased it from. They helped me reset and update it over the phone and it has worked fine ever since. To think I got this geek squad worker for gave me false info almost costing me $1300 was sickening after the fact. Also, my mom used to pay for this service and every time she had issues with her mac they would not fix the problem/be helpful. Geek Squad sucks and there is a reason they have really bad reviews. Go elsewhere.

Gregory Krauss

Didn't get any proper help in fixing printer I will try to go in best buy and talk to somebody over the counter because I have a membership with them for about 4 years extremely not happy I spent over 500 dollars on the purchase of the printer

Robert D'Elia

Set up my computer quickly and the way I wanted