Here you will be able to see the reviews of people who purchased the products and services of Tom Harris TELUS & Koodo Store (Computer Repair) in the territory of Cranbrook (Canada).
At present this firm has a rating of 4.9 out of 5 and this rating is based on 127 reviews.
As you can read, the average score it has is practically the top, and it's founded on a very large number of reviews, so we may be pretty sure that the rating is very credible. If many people have bothered to leave their score when they've done well, is that it works.
You know that we do not usually stop to put opinions when these are correct and we usually do it only if we've had a problem or incidence...
This Computer Repair is included in the category of Cell phone store.
Joy has excellent customer service skills, she was kind, efficient and friendly
Jessica was super helpful and knowledgeable. She had me out with my new phone very quickly. I assumed she was training a new coworker - she was very patient and a great multitasker! Thanks again girl!!
He was excellent! Knowledgeable, kind, friendly.
Extremely helpful in a timely manner
Jesse was wonderful to deal with. She got us what we needed with our needs in mind. We appreciate the helpful nature and attitude she has.
Okay, my smart phone is smarter than I am but I was treated like I wasn't tech challenged when Jessica helped me choose a new plan. She was very patient with me and explained everything to me clearly and kindly.
I had excellent service from Fady here this morning - very quick, knowledgeable & helpful.
Abby is awesome. She is very helpful and sweet. I would definitely come back for help from her. Loved her tons!
Brady was great.
Came into the store to setup a plan and get a new phone. Brady was very helpful and friendly and got me exactly what I wanted. Highly recommend!
Excellent service today! Justin was quick to set up my new plan today. I appreciate how efficient and professional he was. I would definitely recommend this store.
I'm a mature man buying my first smartphone so I had lots of questions for Chelsea and a nice gentleman who was there training on his first day. Despite my multitude of questions and a hicup importing my old ph # - they remained polite and respectful unlike a local music store that asked me to leave before I finished asking a question because I was frustrated. The folks @ Tom Harris truly ROCK !!!!
Ryan did a great job of helping me get a solution
Jessica was awesome!
This was the first time we weren't pressured to "upgrade"our phone plan. Jesse let us know that we were better off paying for a new phone and leaving our plan the way it was. We so appreciate that. Thanks Joyce
Excellent service. Very patient with us as we are deaf but he's extremely excellent in service. What a great guy!! Thanks!
Knowledgeable staff. Friendly service.
They were extremely busy but Fady took the time to set up my phone properly with the back up I had in place. My other phone had quit working correctly so I had to go get my iPad in order to complete the set up. It was quick and painless. Thank you
Excellent service and Fady went above and beyond. Highly recommend dealing with him for a fantastic customer experience.
The staff at this store are very accommodating to their customers. Behind a vail of corporate greed at least Kelly, the store supervisor, is willing to go the distance to be kind and positive in the face of clearly agitated customers; excellent communication Kelly keep it up
Thanks to Jess I have a new pixel 4a, set up and ready to go. Much to learn but this ancient shall carry on. Less for monthly fee. I like that. Will see how it works going forward. Hope it is as skookum as is suggested.
I received excellent service. Staff were knowledgeable and answered all of my questions. Brady went above and beyond and got me fully set up with Telus Fibre in a matter of minutes. Would definitely buy from him again.
Friendly staff, very knowledgeable and a far better service than I received direct from Telus. Joy looked after me and I could not have asked for a better service, even managed to get a refund of an $800 dollar deposit taken by the Telus call centre. Operating safe working practices in these difficult times, why spend hours on the phone to Telus to get a second rate service when you finally get through.
Horrible
I wanted to thank Andre for his very good and patient service. He helped me set a new phone and switched from Shaw to Telus and still saved me a lot of money Merci beaucoup, Andre!
She was helpful, friendly, personable. Everyone was the very best. I recommend them to anyone. Mary
Excellent service from the person who served us. Polite, knowledgeable and eager to please.
Fady was very helpful and informative when setting up my phone plan!
I have found the staff at Tom Harris fantastic. I had Chelsey help me add another sim card to our business account . She was very helpful and fast. She is an asset for your company. Thanks again Chelsey
Awesome, fast service! Was helped by an employee named joy and she was truly a joy!
Awesome customer service
Y have a big experience with TELUS &KOODO Y Wuant to tank the Manager and Mr Tom Harris
Extremely friendly and helpful staff! I was trying to get a Canadian SIM while visiting from the US, but was unable to sign up since I didn't have a Canadian address. However, the employees were very accommodating and quick to help even though I had to return the SIM!
I have nothing but positive comments for Justin and his team for helping me with my new home install. He was always available, gave me advice and was a pleasure to work with. Thanks Justin!
Today I went into the Tom Harris TELUS store in Cranbrook BC. I had Faby as a sale assistant. He was absolutely AMAZING! Very kind, patient, answered questions about plans, as I did 3 and switched over all content of phones. He took the time to explain everything to me. Helped out with phone cases and protectors. Our appointment needed up going into his lunch time, which didn’t seem to both him at all. He was so amazing!
Justin was very helpful
Long wait but worth it. Took care of business
If I could rate lower I absolutely would. An employee Fran is the most rude, unprofessional and incompetent person I have had the misfortune to have dealt with. I purchased an iPhone 6 without a contract...specifically expressing the need for it to be unlocked. $920 later I find out on a trip to the States it was not unlocked. When I went today to complain Fran was incredibly confrontational and rude. I am dumbfounded that she is allowed to work with the public. Towards the end she refused to apologize for the trouble I went through saying she never did it so she had nothing to apologize for. Apparently Tom Harris cellular does not care about their customers or the service that is extended to them. A professional would have apologized for the misunderstanding and expressed some form of empathy for my having to purchase a new phone for my trip to Washington State. Rude, rude, rude woman. I will never deal with Tom Harris cellular again.
Excellent, friendly service, very satisfied.
Knowledgeable, courteous and fast service.
I came in with an older iphone that was stuck on the Apple symbol. I was totally ready to buy a new phone but Ndueh spent several hours helping to revive my phone. He was endlessly helpful and knowledgeable. Great service.
I am almost 90 years old and have a hard time to hear any thing. Fady did a wonderful job of helping me to understand every thing. He is a credit to your company.
Great and fast service. Highly recommended.
I was more than happy with Fady at the Telus store. He took the time to get me my iPhone 13 and showed me all differences between phones. Very happy! That’s me Fady!
Great customer service and very friendly staff!
Jess was very upbeat friendly knowledgeable of the products that I was looking at buying
I was impressed by the very nice service considering Covid. She was efficient and friendly. Nice experience.
I lost my phone on holidays and needed help with data recovery. They were great and got me back in business quickly. Recommended.
Brady was very helpful and I would recommend anyone looking for a phone to go and speak with him. I wish however that Telus could have given us more options considering I have all my services with them.
Very good customer service! Made sure everything we needed was up to par & making sure we got amazing pricing . Fast and efficient
I needed a replacement phone ASAP. I went to Tom Harris where I was treated like royalty. A nice gentleman by the name of Fady took excellent care of me. I couldn't be happier with the whole experience.
Justin helped me order the phone I wanted and notified me exactly as he promised when it was ready. My pickup time was only a few minutes while he expertly juggled an on hold call and multiple customers. He went beyond expectations showing me how to use my new purchased phones rewards program to get a free set of earbuds. Excellent customer service and obviously knows what he is doing in this business.
Very friendly and helped me with my new device ❤️
Such a great experience!! Knowledgeable, quick, and a great attitude. Thanks for making my day super easy and also fun! Jess was the BEST!
Jared was amazing - calm, friendly, competent. Very helpful!
Took a while, but wasnt her fault she was on hold and even the other telus lady was just as patient, but i got everything i wanted n more. Witch is partly the reason i choose telus every time. Love it !!!
Brady helped me setup a phone plan in 10 minutes, very good customer service ????
Excellent customer service; friendly knowledgeable staff- thank you Andre!
Jesee, Faty and Chase are remarkable! Excellent customer service from the whole team. Thank you!
Outstanding service and very friendly staff at the Tom Harris Telus in Powell River. Knowledgeable , efficient, pleasant and very easy to deal with. Despite my many questions and concerns they were patient and enduring until I was a happy satisfied customer. Fran in particular was extra sweet and professional in how she operates, thank you Fran and the rest of the Tom Harris Team!
Experienced agent and no issues with the upgrade.
On Saturday we came from out of town to get new phones. Chase took care of us right away, finding out our needs, answering question and explaining plans and options.We were well taking care of, and not pressured. We left him to transfer things from our iPhone to the Android phones while we went for lunch. After a good lesson on our new phones we left knowing our monthly bill was now lower, had new phones and knew we can call in with questions later.
Great service
Extremely helpful, detailed, and patient staff.
Great service. Always there to help. Eric here was able to solve problem here in no time
Knowledgeable, friendly and efficient. In and out in a flash.
The salesperson was very helpful and knowledgeable. She answered all my questions switched over my info and made the whole transition seamless.
Brady and Jessica are a pleasure to deal with. If you need a new phone or have the simplest questions go and see these remarkable people and with no doubt they will find a way to help you out. My experience with them have been outstanding each and every time!
Fady is awesome. So are the rest of the staff there. It gets a little crazy during COVID so come early morning.
Justin- sales With my experience today Justin was very helpful and efficient. He was able to help me understand all my options and talk comfortably about prices and offers. Great help!
Carlie and Gillian were amazing, got me all set up and the best experience I've ever had at a Telus store. I highly recommend this dealership!!
Ryan was awesome he was very patient and knowledgeable good guy to go see for any issues
Very helpful. First time updating our old phones and we’re not all that computer savvy. They did everything for us. Would recommend them to anyone looking for great customer service.
Awesome Service from Fady
Gillian was very helpful, kind and compassionate with us. She addressed our issue, and solved our problem. Very grateful.
(Translated) Justin auclair (Original) Justin Auclair
Definitely live up to their Vision statement. They were a great help to us.
Woke up this morning to a not working phone, went into the telus store and was given amazing service. Justin was nice, very helpful, quick and efficient. I will definatly be back :)
Brady helped fixed my Netflix and gmail issues and was super helpful
Awesome experiwnce! Justin was knowledgeable and was able to answer all of our questions and made the experience fun!
Great helpful staff...Thankyou...
Great fast and knowledgeable service and courteous as well.
The service people went above and beyond to help me find the right screen protector and installed the new one on my phone right away.
Great service and friendly staff. Thank you so much for all your help
Received assistance from Ryan and was clean efficient, and very good customer service. He was very thorough and made sure to find the most suitable deal for what I needed. Would definitely request him again.
Great service from Fady. Was polite, efficient and made the process painless. Thank you!
I inquired about the Koodo offer at our local store. Chelsea was your representative who helped me. She was excellent. She explained the advantages of the deal succinctly and switched me from Telus to Koodo in no time at all. You are lucky to have such a pleasant and efficient representative.
Brady was super super helpful
Absolutely amazed at the positive level of professional service. I spent some time in the Powell River Town Center mall this week as a contractor and customer. I also frequently witnessed the amount of abuse the employees at Tom Harris (Telus) have to endure on a daily basis. I also noticed how well they handle these particular interactions with a calm collective manner. It's unfortunate how many customers believe that they can treat service employees in such a manner when they are disgruntled or unhappy. The team at this particular store are very skilled and polite. Thank you so much for the prompt and courteous service Fran.
My interaction at this location was spectacular! The employee I dealt with was very knowledgeable, very social, and helped me find what I was looking for very fast.
I was very satisfied with Brady's service, and I was very pleased with my service at Telus
They were really friendly and helped me with my needs
What a fantastic place to deal with!
Very clean. Helpful
Very impressed with Fady's genuine interest in making my experience worth my time and effort. Top shelf service!
Excellent service and support
It was a Saturday so it’s busy . But overall the staff was really good. They did excellent service I would recommend this store 100%
Great service from great folks.
jordan was great! helped find the right phone, move all my pictures from my old phone to new one, even contacts! i will come back for sure
Joy was very knowledgeable. She went over and above to provide such excellent service for my husband & I. We would highly recommend her.
Jill was Incredibly helpful. Many thanks!
Looking for a new phone today and faby was our sales guy....what a truly helpful and patient guy he was....very well educated in any phone I asked about...thank you so much
Waited for awhile but service was very good.
The service was great once l got in. A older gentleman and l both struggled with the QR picture thing. But Jill seen our fluster and came and said someone will be with you very soon. The gentleman went in and l followed a few moments behind. And the best part is they fixed my account and saved me money!!!!! Very happy with the service l received! Again thank you Jill and your staff
Thanks for the great service!
Thank you Ryan at Telus for doing an EXCELLENT job! 10/10 recommend, service was very fast and friendly. I was in and out within 30 minutes! Will defs be back :)
Jessica was very good and answered all my questions politely. I appreciated her patience
I did not get the a valid explanation for extra charges on my bill and I did not get get sufficient help. Other than that my experiences have not been 5 star
Fantastic staff. Excellent, knowledgeable, friendly customer service.
Came down to grab a new case for my phone, staff was very helpful
Totally awesome staff at Tom Harris. My business partner and I have developed an awesome relationship with these folks where a beautiful professional symbiosis exist. Kudos to Chelsea who is always so supportive. Cheers
Jessica was very friendly and helpful I came in to get a smarthub an she explained how to set it up clearly. Kudos to Jessica!!
Justin was amazing able to answer all my questions and able to help me even after over the phone. I will Highly recommend people to go there with the Amazing service.
Excellent and patient service from Andre
Justin and Brady top quality service!
Awesome service and amazing help from Justin in Powell River
Brady was incredibly helpful solving my issues with my Home services and with my cell phone.
The staff here did a great job, making sure everything was done complete and above what I needed. I have done business here before and continue to support this store.
Fady and his other person who was on with him was awesome! They stayed open and delivered such perfect ???? customer service! They should be getting a raise! Super helpful and made us feel like we had nothing to worry about They would take care of it since we had a bad experience over the phone with telus. Thank you fady!
My visit to the Telus store was awesome. Tom was very personable , professional, and he took care of my needs in a quick and proficient manner. Hats off Tom.
Jessica did an excellent job setting me up with a new phone
I went swimming with my phone (oops!) and Brady really helped me out by locating one out of the four phone models left in the company and bringing it to PR for me in a timely fashion. Jessica helped me get set up - all before my little one year old got too restless with waiting in the store.
Very helpful and quick service. Needed my phone screen protector replaced and was very pleased
Great service
Great customer service, recommend them and will use them again in the future. Thank you!
Sales rep Chelsea was awesome
A great experience. Friendly & competent staff. Would recommend!
I went into the store looking for a new phone and contract. Everyone was so friendly and helpful they answered all my questions and showed me what was available. They ordered in the color of phone I wanted and I went back in and was helped by Jess. She switched over my old phone to my new phone seamlessly she answered all my questions about my new phone. I would definitely recommend this store for anyone looking for a new phone and a great experience with customer service.
Was pleasantly surprised by the friendliness and service I experienced at Tom Harris Powell River Bc Telus store recently. The professionalism of Andre Miller was something to commend. Great multitasker and very aware sales person. Welcome to Powell River Andre Thankyou Andre.
Our sales consultant Justin was extremely professional, fast and help us get the right plan for our needs. We would definitely recommend him for his excellence service.
Fady helped me today and was very knowledgeable and helpful. I found it a pleasant experience. Thanks for the great service.
Very professional and helpful
I had signed on with koodo but my previous provider was disconnected before l received my new sim. But lucky for me Joy fixed me up. She was personable, courteous, and knowledgeable. And guided me thru the process with the online agent. Thanks Joy.
Came into the store with an older phone and purchased two iPhone 11's. Justin and Jessica work great together and were able to set up both mine and my wife's phones. They went above and beyond to get the phones set up and my passwords reset. I will definitely recommend others to visit this location as they have a great staff.
I reserved my phone online and came in the next day and got everything set up in a timely manner. Very sanitary as well.
I must express my 110% total satisfaction with Andre at Tom Harris in Powell River . He has provided the most professional & sincere SERVICE I have ever experienced in dealing with cell service providers over the past 35 years . I highly recommend Andre and actually the entire Team at Tom Harris . Fantastically Awesome people to work with . Sincerely, James
My experience at the Telus store in cranbrook was outstanding, have never been so well looked after and she broke down the information. For me in a way I could understand. Would definitely get her to help me set up another phone/tablet.
Came into store with an issue. Jordan and Justin were spectacular! Helped me solve my issue together with great attitudes! Will be back to get a new phone when the time is right. Thanks again boys.
FADY is fabulous, very helpful !
Jessica was awesome. Friendly and efficient.
Jesse went above and beyond to help me out when I came into the store with a broken phone. Thanks a lot
Great customer service. Very relatable and able to help me with my issue even if he didn’t know right away what he was doing got it figured out and I left with everything I needed done.
They were quick and able to help. I wasn't there 5 minutes :)
Best service in town! Really made sure I got what I needed and helped me fix a email issue! I suggest anyone to shop here. Thank for the great service Jordan!
Little bit of a wait sometimes and well worth it!!
Thank you. Appreciated your attention to detail, simple explainations and patience with non tech savy senior.
Excellent personable staff- thanks Andre!
Fady helped us buy our new phones and was very helpful, great experience. Thank you, very pleased! Highly recommend telus store Cranbrook.
Bit of a wait but I noticed the staff were giving each person great service. When it was my turn , Ryan was very helpful in getting me a more up to date phone, a good plan at a good price and setting it all up. He answered all my questions and let me know that I could come back anytime if I needed more help
Fady is a fantastic sales rep,very kind and always smiling he is very professional....was satisfied with my services I received. As well the staff are very fun too .Merry Christmas to all, thanks again
Excellent friendly service from Fran, she was very knowledgeable with all the plans and which one would be the best for me, Will recommend to friends. Thanks again Fran!!
Excellent staff and Jarod was extremely helpful!
Unreal service provided by Tassidy!! Can't thank her enough for the amazing service she provided me today while assisting me with our account. So helpful and she took the time to look into our account to explain things. The service that Tassidy provided was impressive and the kind you don't see that often. Thank you!!
The switch to a shiny new phone was made incredibly easy thanks to Andre! Very knowledgeable and helpful, some of the best Telus customer service I've experienced yet! ????????
Thank u for setting both my phones up. :)
She was very knowledgeable and funny. Treated us very well and went above and beyond for us getting a really good day today!! Will definitely be returning to her for future needs!!
Excellent service. Helped so much. R was very professional and knowledgeable.
Great service! Brady helped me get sorted out with a new phone very quickly.
$75 fee for a smartphone upgrade? Bunch of ROBBERS. When asked to justify the amount they basically said they're providing a service for a reasonable fee. Do yourself a favour and go to the Walmart next door and do the upgrade there without their stupid fees.
Brady was very helpful. New phone. Lower bill. Thanks bud.
Awesome service and very helpful!! ????????????????????
Best ever. Jess is amazing.
Fast friendly people. Always willing to help
Very helpful. An enjoyable experience
Jordan was excellent! He went above and beyond! He was pleasant, patient and willing to make a call to straighten out a glitch with a plan I had made with the loyalty dept. He also gave me a black Friday deal that had not been included in the previous plan offer. While he was dealing with me he had to deal with a difficult customer in the store & he did so politely and with much patience. He also stayed late to complete our transaction. A great employee!! Highly recommended!!!
Jessie went above and beyond to get me setup with a new phone in an emergency work situation. So appreciative for what she did to make things go for me.
We were very pleased with the service we received. Explained everything so we understood. Would go to again or send friends
The staff at Tom Harris Cellular in Powell River are always so helpful, kind and fun!
Great customer service in Cranbrook, friendly workers and always trying to get you the best deal ????
Jessica lived up to the vision statement on the wall, the service was truly remarkable. Thanks Jessica!
Jessica at Telus is phenomenal! She helped find us a great deal within our budget and ended up saving us at least 100$ a month from our old provider. She recommended a great phone and talked us through on how to cancel our old plan. We can't wait to get our new and better phones. Thanks, Jessica
Went in this morning to set up a transfer to Koodo from Telus for my husband and myself. Amanda Crepe was a great help. Simplified the process and answered all my questions with a smile on her face. Both girls working this morning were a pleasure to do business with.
Excellent customer service!! Jordan was super helpful and patient
Had a nightmare with Telus, hours and hours of waiting, then came to Tom Harris cellular (telus outlet) and Chelsea was gold. Short of making me lunch and giving me a massage..she went far out of her way to help and she did. She represents the company very well and her customer service skills are exceptional....keep it real Chelsea! :)
Just purchased phones from Justin. Best upgrade phone/plan experience! Seamless. Thankyou!!!!
Excellent service! Jared was very helpful and professional.
Joy at the Tom Harris Telus store was great. She took care of all our needs in a friendly and timely manor. So much nicer to deal with a person face to face.
Justin at Tom Harris Powell River you are the best. Friendly knowledgable service, even had the google pixel 4a phone I really wanted. You made it all so very easy . Thank-you! I would highly recomend you .
Had a small problem and the young man made it even smaller. Very good service by polite and knowledgeable staff .
Brady was very helpful and got all my data from my old phone transferred to my new phone! If I could give him 6 stars I would.
The store representative was very friendly and knowledgable making for a nice experience.
The Covid safety markings/directions were clear. My customer service was smooth. I was looking for a new cell protector cover, I was shown my options & prices, and I purchased. Quick & convenient. Great job! Many thanks!
Chase rocks. He fixed all of my problems,answered all of my questions. Why a knowledgable young man!!!
Fady was absolutely awesome. Very patient understanding and helpful. Everyone there is the best. Joy is an absolute joy. They were all so friendly and very knowledgeable and helpful
They were very helpful with getting me into a new phone
Exceptionally Helpful! Joy provided excellent services and helped me understand to the fullest extent of what we were doing today. She communicated with us the whole time and treated us like people rather than just another number. She is spectacular and will definitely be coming back to see her!
Great service, and very knowlagable1????????????
Jess was great this is the 2nd experience with her and she was helpful, professional, well knowledgeable and a pleasant manner.
Joy was very patient accommodating with me. She’s very nice in person and great customer service!
Very good and patient service from Andre at Tom Harris Powell River...grateful