Reviews of Rogers (Computer Repair)

Don Seneviratna

Friendly staff

Sharon Elgersman

I switch my service to Rogersonly to find out now a week later that the phone I bought from Rogers was 10 years old when it was sold to me what is up with that. Also had a very hard time logging in to anyting including Rogers app this kid Jesse needs to grow up that's sold me a 10 year old phone and also could not help me to get logged into any of my apps and one of them's what is Rogers for god sakes. Beware of Rogers I'll never try them or Bell as they are both a bunch of thieves

Deanna Critchley

Good staff. Great selection.

Amanda Gallinger

Best customer service you will receive. Excellent and knowledgeable staff and they go above and beyond!

Ondrej Rybin

This is best service for audio/video in area. Thanks for help, nice to do business with this guys.

Derek Wasson

Seriously, it's much better to do business with this company in person.

Gian Delgado-Aspiazu

Awesome little tv station. Great people.

Andrew Morse

Two Rogers guys went way out of their way to be helpful. I thought their service was excellent!

Ty Lyng

Great customer service

Aleksey Zinchuk

Britney provided excellent customer Service. HIGHLY recommend.

Noel Prisk

Awesome place

Mandy Boak

This is not a complaint about this particular store, but about Rogers Communications in general…. This company is an absolute JOKE. I can not understand how they still have customers. I signed a new cellphone contract with Rogers YEARS ago. They PROMISED I would not be overcharged each month. (As I wanted to switch to pay-as-you-go because they would overcharge me every, single, month. Literally. Every month) So the employee convinced me to sign a new contract and get a new phone. She gave me her WORD that I would not be overcharged each month. I literally used the words, “do you promise I won’t have to call each month to get the charges fixed?…” and she said ,”yes. I promise”. I signed the contract. For the following four months after that, I was overcharged $15 each month. Every. Single. month. I would call, they would apologize and take it off, and I would call again the next month. Finally, month 5, I explained that I was fed up and not doing that for 2 whole years. I told them to take their phone back and I was done. Nope. They said “you signed a contract”. I explained that I signed a contract with the agreement that I would NOT have to call monthly to have my bill fixed. But since they weren’t keeping their end of the contract, they can cancel me out. The refused. It has been at LEAST 5 years. COLLECTIONS IS STILL CALLING! Lol! They don’t seem to understand that they’re never getting a dime from me. Eveeeer. It’s laughable that Rogers is still around. Do yourself a favour and go with Bell Mobility! I have NEVER had any problems with them. EVER. Save yourself the headache. Don’t bother with Rogers. Ever. Oh, and their internet package is no different. Overcharges constantly. Joke company.

Joseph Roderick

Store staff are unpleasant, and unkept.

Alexis Donovan

As others pointed out, they change their prices like they change their clothes. And the employees don't know what the heck they're doing. They frequently pause and ask others or the manager. At times I had to tell them the facts so they could understand. Their knowledge is not up to date with technology and even with their own business model and offers. smh

Oleg Teapchin

We always have excellent services here

logan d

I went there for the SPCA Telethon 2015!

Brandon Richards

Was quoted twice before the S9+ arrived to be sure by the same person over 2 days verifying....... then, 2 days later when they got it was told it's $220 more down, this location is by far the worse underknowledged staff and lousy as heck at lying when smarter people walk in and read them like a book, I got a kick out of them. I got the phone anyway because I wanted it, NOT because I got treated great or fair at all to clarify. So faithfully of course I along with more were screwed again. P.S to management or Regional management of this location. The Sales skills are terrible here and will crush this location soon for you and close up. Train them their own sales tactics better, have them be honest and clear and you may have more than a 2 star Google review in the future. You guys suck. If you were honest about pricing and offerings and stuck to it through to the end. We "The customers" probably wouldn't mind getting fkd since you were honest ahead of time and probably still get and of not get more business.

Bumblewoot

My life was going the way of an old country song: my wife left me for another man, my dog had run away, and I was always feeling ill from the radiation from my old phone. That all changed the moment I walked into the Rogers store in Trenton. The staff there gave me the customer service experience of a lifetime. I met the manager who was a very friendly and intelligent man, a young lady who was very pleasant and never cross with anyone, and a very handsome monotone Eeyore type fellow. They sold me a top of the line phone with device protection and I got this fancy Rogers cash back card that saves me money everytime I use it! I also am no longer feeling ill as they sold me this liquid glass screen protector that reduces the specific absorption rate of the radiation coming from the screen of the phone! After leaving the store I bumped into the new love of my life (once she saw the size of my new phone) and my dog returned home the next day! Cheers Rogers Trenton!

Mannix Maz

Rogers has great service

xox Reviews

Helpful staff at this location. Had a great chat with a young staffer as she helped me get my new phone up and running.

Letisha Betteridge

Great environment. Brannon is so cool.

Rick Young

Great services

A Innes

Service was quick and they had what I wanted

Helikon Tex

Graet!

أبو محمد

It's good

Domenic Bernard

Great deal. They changed late fees so they are only like 2-3 bucks. Works for me ill pay 3 bucks not to talk to then but I will if they charge me 20 I bet they make way more this way xD also got the pixel here and it has been awesome. Always have connection too their coverage is grand. I went from NB to Ottawa and had coverage the entire way.

Lord Maro

Cool

Shari Batt

Fantastic customer service

Atheef Abdurahman

The customer service was pathetic

Peter Alward

Terrible customer service

Matthew MacLean

(Translated) Meh (Original) Meh

Milad Gaming7655

It is a good place

Omar Jebbour

The staff doesn't know what they are doing

Gilbert Gagnon

This is my last time ever going their. The worst customer service is here

Glendon Clarke

Bundle It

Matt Ellis

I always seem to get Collin anytime I go however that isn't to say the rest of the staff isn't as good. Very helpful, efficient and great customer service!

michael law

Worst company on the planet. Closed account and they kept charging me. Got a notification 4 months later that my supposedly closed account was still costing money to the tune of $526.

Betsy Mohan

Friendly and helpful staff

Steph

Big shout out to Marc, Leanne and the whole team at this store! They were beyond patient and friendly during my visit! They helped me find the best phone for me and the verge best deal! Thank you!

Dave Miller

Have always loved the customer service from Rogers. Chloe was able to do in 20 minutes what others weren't able to in a week. Also at me up with an amazing new phone at a great price.

Kezliegh

My SO and I went there around 4pm on a Tuesday. The store was locked and the ‘open’ sign was off. We thought it was closed, until someone let us in from the back. Ian, was very unhelpful. We were turned away and asked to go to Barrie to the corporate store to redeem an offer we had received from Black Friday. When asked where the corporate store was in Barrie, he said that there was no way to know which store was corporate or not… Barrie is 2.5h away from North Bay. He was unwilling to call customer support on our behalf and discouraged us from calling support ourselves. It seemed like he didn’t want to put effort into his job and wanted to leave early.

Derek Lomax

Ok

Ryan Carr

Very helpful and great customer service!

Beckett Chung

Aaron is a cool guy

Emily Hall

Fast and friendly service. This is a location I keep returning to for all of my network and mobile needs. Staff are exceptionally courteous and their selection is great.

Jason Edgar

Worst service ever. Lost my phone service for a time as they 'upgraded my account' leaving me paying more for less. Cost me a job when they caused my voicemail to be disabled. But gave me the motivation to port away from Rogers

Roger Pardiac

Very helpful

May Kowalchuk

Very friendly and pleasant to deal with,they helped us with problem's with anything from phone to laptops, they are all awesome.

DOUG COWAN

Been with them almost 20 years

Guy Verna

Good service good help

Shane Blandin

If I could give 10 stars I would. Dani at this location was fantastic. I do not have enough thank yous for the assistance she delivered. She went above and beyond.

Moataz M. M. Kamel

Nice friendly staff

Eric Gauthier

Ian at the counter is useless and lazy.

Louis Guimond

Good service the staff help you with your problems.

Ashley Crouse

Didn't set my phone up properly and didn't have a clue what they were taking about

Rebecca Smith

Fast and friendly

Phil Britten

Theresa is the absolute best person to deal with in Cranbrook when it comes to cell phones. Her and her team hands down are amazing. Chloe was kick a$$ today. She was able to fix my phone in only a couple minutes. If your shopping anywhere else for a cell phone, you are doing it wrong! Thanks again for your help girls! You rock!

Victoria Golden

Been with Rogers for 15 years. Great service in general. Love my current phone... Samsung Galaxy S8

Justin

Wonderful experience at Rogers with Raj. Definitely see him for excellence in customer service. Will recommend to all!!

Kingsley Bailey PM.

Ok

Kenneth Carmichael

Google Maps says this Rogers location is open on Saturdays but hours on the door say Monday-Friday. Please update your hours so we don’t drive here expecting it to be open...... why doesn’t Rogers have a stand alone location with better hours in this city? All other providers do

Meg Nicole

Excellent service. Make you feel at home.

PrincessPae

I went in with my ready to fight, and left humbled and happy. Thank you for providing amazing, knowledgable and level headed staff.

Gillian

I was going to upgrade over the phone with Rogers but I popped into the store and met Raj. He was so personable, pleasant and helpful guiding me through upgrade my phone and getting a better deal on my plan. I couldn't recommend going to see him more, I'll be back! Excellent customer service!!

Ken Gee

Fast service, but at times it's busy

Earle Smith-Johnson

Took back product

Rom1:16

Poor customer service

Black Rose

1 review

Court S

This could be the best Roger's store for the staff alone. They are kind, knowledge and will take the time to ensure all questions & concerns are answered thoroughly. Safety protocols are in place, so you'll wait at the door for screening, then you're welcomed in. The display models are not out but do not fear- they still have smartphones, smart watches & tablets in stock.

Steve P. Mackin

I've had cellular service and internet with Rogers for 12 years. They've always been fair to me. This store is hit or miss as to when it's best to go as crowds can form quickly. It's unfortunate they removed the automatic bill paying machine; that was handy and it sure was faster than waiting in line. As an existing business customer I can say that if you really want something done, go to Rogers website, bypass the "chat with an agent" feature and send a direct email from the website. This goes directly to Rogers managers and I have had great results using this contact method.

Brendan Whelly

Nice people

Patricia Dewaele

Ashley is amazing! So helpful & excellent customer service.

barry gibson

went there to day stopping by 3 other place's to get my new phone serviced. i needed to transfer my contacts. the other 3 places did or could not help me with this. the lady there was SO help full, and i do mean helpful ,she was with me for a long time. But she got it to work!! she will remember me as she told me she has never worked on a Blackberry before. Well she has now. and i still think both him and her have magic fingers.... GREAT STAFF !!!!

Nick Battler

My fiance and I went in to get new phones and get on the same phone plan and had an awesome experience. We received help from Kizzy who was very helpful, very knowledgeable, very professional and treated us with utmost kindness. I would highly recommend Simcoe Rogers

Kayvon Monjezi

Good customer service

Knarf Druce

Good service Cable Internet Home phone.No Cell Service

Charles flint

Good place for a phone

Dave Phillips

The ladies at the store in simcoe ont were fantastic, very friendly and knowledgeable. Highly recommended for other customers to do business there

Mike Hill

Came in and got my first smartphone. Chloe and JT were both very helpful in making sure I got exactly what I needed and answered all of my questions about phones.

Brian Awde

We got the problem fixed

john mathieson

The staf are the best at any rogers... Jeff is helpful and takes time to explain phone.

Stephen Warburton

Had to go back a few times to get the phone working, but the owner and staff were amazing.

hwasik min

I liked the products

jim bridgen

BEWARE. My daughter bought her first cell phone at an Independent grocer Saturday, March 10. In her haste she picked up a $100 Rodgers card instead of a PC Mobile card. We discovered the mistake when we got home. The cards are the same colour and mounted on the same side on the display kiosk. We went to Rogers and explained her mistake to the person behind the counter. To our amazement, he said it was to bad and said we should buy a Rogers phone to use up the card. Really? They know the pin number has not been used but no refund. What kind of sick business practice is this. The bottom line is Roger gets the keep some ones money for not providing any service whatsoever! Beware who you do business with.

Frey Wayne

(Translated) LESSE do (Original) LESSE faire

Sean Morrow

This Store has now been a pain to deal with twice. Terrible customer service. I ordered and made changes to my phones and needed to pick up a sim card in store. Went to the store on the coldest day and was told to wait outside for 15-20 mins. I left to go do some errands and came back in the 20 mins, only to be told I would have to wait for 45 minutes next. I left this time. I called multiple times and finally got someone on the phone. Frustrated, I explained what I needed and asked if there was a way to book a time to come in to get the card. I was told flat out No. First come, first serve. This was all after a family member who rarely uses a phone was in there to replace their pay as you go phone. She was told they can’t sell a phone to her and that she had no choice but to buy a plan. I understand there are difficulties due to the pandemic. But there are options to allow people to deal with the restrictions. Rogers themselves suggested booking an appointment and were surprised to be told the store wouldn’t book one. This is not the first time I have had bad service here. Due to past experiences, the store lost out on 3 new Iphones, 2 plans and a tablet that was all delivered, activated and setup by the Rogers pro with vastly better results and customer service.

Wendy Hill

Ashley, thank you for your great service. Your knowledge and willingness to help your customer is outstanding.

Jeff Chewy

Staff was extremely helpful. I've dealt with the staff before, and was pleased with the level of service.

Joanna Kirby

Best customer service ever.

Brannon Robinson

Great service. Wonderful service from Farin. Good deals.

Chris Ferguson

Friendly helpful staff!

Tony Figueiredo

Excellent staff and know their job. Every time I go there they have helped me every time.

Shawn Hogeboom

Won't be back. Along with everyone else I pass it on to. Customer service needs to be work on!

Jackie McDevitt

Rogers is the best

D Pea

Rogerz sux...internet is the worse... they will harass you for a nickel

Justin MacLean

Awful company. Didn't send the first bill then over charged us on the second. Couldn't deliver the speed promised for internet and equipment that was given to use such as the modem and cable box is severely outdated. Customer service is horrible. Was hung up on 4 times before finally finding someone who was willing to fix the issue but was still quite rude about it. The over all experience as a rodgers customer was horrible and I would recomend anyone to go elsewhere. Heartless soulless corporation who will take and take and under deliver everytime.

Justin Smith

Great service, very friendly

Natalie Lee

Very rude staff! I was not greeted, I was made to feel like I was a burden, I tried lightening the mood by complimenting them on their service and was shot down immediately with an oh so charming eye roll. They're lucky I wasn't their boss because if I'd witnessed this, the two of them would be gone. Is it really so hard to be friendly anymore? A simple smile or even a kind word could have made all the difference. They told me walk-ins aren't welcome there anymore as the store was too busy, so let me just finish by saying, thank you for the warning but it'll be a cold day in hell before I set foot in that store again anyway.

Beyond McKeown

The Hours Are: Mon-Wed: 10am - 6pm Thurs-Fri 10am -7pm Sat: 10am - 5pm Sun: 12pm - 4pm

Renato Milat

Really chill and helpful people

Paul Garnett

I was to store to cancel service because my husband passed away. no acknowledgement of my loss by either the call center agent who processed the cancellation or by Leanne in store to processed the equipment return. I just got "have a nice day". I left there upset and irritated. I'm very glad my home service is with Bell!!!!

Vanessa Winchester

Worst customer service experience ever at Rogers Mccallister Place, Saint John, NB. Annabelle I think their name was....threatened to call security on my husband because he wanted to speak to a manager after they refused to take our boxes back; as we switched providers. We wanted to give the boxes back directly in the store so they could print off a recipet for us to have (a lot people get a heafty bill because Rogers comes back saying they never returned the boxes when they did, either by not getting proof of a recipet after returned, or making people send off the boxes thru mail themselves; which could lead to the boxes being lost in transit... we didnt want happening) He had a broken hand and trying to hold onto our 2 year old son mind you; but they didnt care at all... So refusing to take the boxes (even tho it's their property) My husband had no choice but to call a roger's customer service representative right there in their own Rogers store & was on the phone with them for 2 hours. The representative was actually very sweet and apologized; she was shocked at our treatment & wanted to speak to Annabelle on the pphone herself...which the employee refused to do...not in her job description I guess? So we had to go thru to one of the head people of Rogers to call the actual store, forcing the employees to pick up their own store phone, and had a conversation with them, telling them to take our boxes back & give us a receipt. (Which they should have in the beginning with no trouble; even the Rogers rep said that) They were just power tripping, or didnt want to deal with us since we weren't making a sale for them; I will never deal with Roger's ever. We switched to Bell since they have a good deal going on right now...we actually were planning on probably go back to Rogers again down the road, ya no chance for that happening again because of this poor treatment. I don't care if Bell charges us 100$ more then what Roger's is asking...because of that terrible experience...I will never go back to Rogers. Also to add...near the end when we were waiting for our recipet...another customer showed up & the same employee gave her attitude saying there is nothing they can do...so the lady (customer) said...she will wait in the store and will have call Roger's customer service on the phone since they cant do anything & the employee said "even if she did that...nothing will come from that" (same treatment as us) & my husband spoke up & told the lady to call anyways...he had to go thru the same thing. The employee got mad & actually said to my husband to "stop harassing their customers" ...when he was talking to the lady, trying to give her advice. Thought he was a costumer also since he was dealing with Roger's too...guess your only a customer if your buying something from the store. WORST EXPERIENCE EVER, I hope Roger's deals with the terrible service at that store...they are losing so much business.

Binh Le

Good services

Lauren Hinchey

It's very slow and shuts off sometimes.

Justin Hamilton

I was in the store the other day and the service was excellent. Ashley was very friendly, helpful, professional and explained everything plainly. She had a problem at the computer terminal but maintained poise and completed the process a 3rd time at a different station. Extremely pleased with the service there.

chad bursey

Amazing place

frank dorogdi

Wife and Daughter had the best sevice today from Raj. At the Roger's store in the Mall. Super friendly!! Professional!! Got a great deal on a phone and plan. Highly recommend this location!!!

Juan Bruno

Great staff, great deals, awesome service

George Bellehumeur

My wife Judy and I are very satisfied with Manager Tim for his courtesy, knowledge and assistance over the past several years. He's always been pleasant and patient with us Seniors which we appreciate. Thanks to Tim and his team for making this store a pleasure to visit and shop.'

Zach Zambelli

Amazing customer service!!!

gerald guitard

Excellent service

mary Willard

The Store Manager at the McKeown location was very empathetic and knowledgeable. She provided excellent Customer Service. And no she is not my daughter she is simply good at what she does. The store is in a good storefront location with lots of other stores and restaurants.

Tabatha Cooke

Nobody wants to really help you. The staff was reading off a piece of paper under her keyboard and did not listen to what we to say.

Nicole Cameron

Very professional and friendly service by staff at Rogers Simcoe location, specifically Kizzy. She was very knowledgable and went above and beyond to deliver exceptional customer service. I highly recommend this location for all your communication needs. I walked in looking for my options as I was due for an upgrade. I walked out with a more affordable plan with more data, the brand new iPhone 13 Pro, and a free tablet. I really could not imagine better service. Thank you again Kizzy.

Betty Loxton

A big thank you to Ian and Bobby at this Rogers store on McKeown. Excellent customer service. I presented them with a couple of problems that might have caused other Reps to get a little snarky. However they solved the issues with patience and a very good knowledge of how the system works. If you are thinking of purchasing a phone or other cell products/services, give this store a try. I'm sure you will be pleased.

Sydni Byers

Raj and Aman are amazing, got us cheaper plans and a brand new phone for free. Amazing service, another woman left before me beyond satisfied with her service as well. Good job guys!

Joan Stephens

Rogers is "The Best" in Customer Service!

Meg Hamm

My husband and I went into Roger's in Simcoe to upgrade out phones. We lucked out and had J.T. as our sales rep. He was absolutely fantastic. He is super knowledgeable and very personable. J.T. made our experience so great! The atmosphere of this location is wonderful. We have been Roger's customers for years, and will continue to be because of the staff here.

Bernhard Janzen

Horrible service

Francisco Soberanis Stephens

Wonderful krystalyn

ashley watson

Showed up there today for a charger, I rang the bell and all the associates sat at the counter starting at me. There was 3 of them doing nothing and one customer. I tried to call them to see why they weren’t opening the door and no one answered. I went to leave and another man went to the door and they opened it and told him they were at capacity! With one customer being served and 3 associates doing nothing! So I went to the Belleville store and was in and out. I problem !

nunya

Nobody knows anything worst place to bring your phone for repair.

hkoop22

JT was the most helpful and efficient when we went in to get new phones. Thanks so much for your help! Always making sure you get the best deal here.

Phill Muise

Guy quoted us an awesome deal than once he had all our info .. hit our credit and put everything threw .. he then says the price he quoted us was wrong and would be much more expensive plus a one time 200 dollar charge .. wasted over an hour to get everything back to the way it was .. and once everything had been fixed .. no compensation for wasting our time. And no manager came out to talk to us .. pathetic.

Dominick Fareweather

The people that work there get very snobby the moment that they think they're not going to get any business from their customers. It happened to me and my other friends who went in.

Gary Finch

Helpful staff

Jim Harvey

Wanted to have a laugh. Went in to Roger's. They told me a good joke. I laugh more. Great service.

Stephanie Rice

Exceptional customer service. We were able up upgrade both of our phones and were walked through step by step. Fantastic service and really great people. Thank you!

Kevin Taylor

I was there this afternoon! They are more easy to talk to and relay better info than call centers. I suppose it's a different speel between call center and a front desk .The young fella working was a solid customer service mind for his job.

henry lee

More training is needed for employees

kv flyers

Some reps seemed bothered

Erica Taylor

I have not actually walked into this store, but I have dealt with 1 staff member and the manager on the phone due to a previous issue with the other location. Jennifer was able to access and forward to me our contracts in a very timely manner, and then Diane took it upon herself to call me, offer to rectify the situation that was caused by a previous employee at another location, and provide us with credits that I felt we were due. I will definitely go in to this location next time we are updating or upgrading our equipment, looking for accessories, or new products. Thank you Jennifer and Diane for solving an issue caused by someone else. Makes me glad that I choose to do business with local locations, rather than just on-line.