Reviews of LaptopParts.ca (Computer Repair)

Melissa Gonzales

Amazing Service. Thank you!

Simon J. Dufour

Bought a replacement keyboard with a reasonable price. Item received in good condition and a fair turnaround time. Would definitely buy there again later. Thank you ! Simon D.

Jim M

Consistently under promise and over perform. I've just placed my 3rd order w/in the last year with them. Products are exactly as described, shipped quickly, and cheaper than Amazon- what's not to love? Also, their customer service is excellent; if there's any problem, they respond quickly and always work to ensure their customer's satisfaction. This outfit could give seminars on acquiring and keeping customers. They've become my first go to vendor for all of my high-tech parts, and here in Kingston, ON where I live there's no shortage of competition. Keep up the great work.

mandy doly

(Translated) Customer service very appreciated. Followed by a very professional delivery problem. Delighted to have ordered for the first time from this sign. (Original) Service à la clientèle très apprécié. Suivi d'un problème de livraison très professionnel. Ravie d'avoir commandé pour la première fois auprès de cette enseigne.

Ashus Sam

Very knowledgeable! Our laptop was not charging. They figured out the problem and gave us a few ways to repair. It was older so we got a new one. Brought it back to them to load the hard drive. All went well! I highly recommend!

Roy Dakroub

great products and service!!

Ray Chan

Extremely happy with my replacement screen part. When my ASUS laptop screen broke, they didn't have the part model that I was looking for. However, I emailed them and they showed me an alternative that fits perfectly for my repair. The part was shipped the next day. Now my laptop is fixed with the part they recommended. Very satisfied with the quick response and fast shipping. I recommend 5/5

david greenwood

A local computer repair shop quoted me 100$ for a fan I needed to replace, not including the 100$ labour cost. LaptopParts had the same part I needed for 30$ with free shipping. It only took 5 days to arrive and after a fairly simple install, my computer fan is fixed. This site literally saved me a month of wait times and 170$ in repair fees, I cannot recommend them enough.

Lucien Dumouchel

Excellent service / communication , the part I ordered got here on time and was well packaged and is in prestine condition , fits perfectly , would highly recommend this company for Laptop Parts and plan on doing business here for all my Laptop Parts .

Matt Morison

Some hiccups with the product but when dealing with the company had excellent, prompt, courteous service throughout to resolve the issue. Will be coming back to here again the next time I need something from that experience alone.

Christian Petrin

Store does not exist anymore, they deal business through the web only.

Taylor Falcone

Ordered a computer charger from this website thinking I would buy a genuine trusted charger instead of a dangerous knock-off off Amazon. My original charger died so I wanted a new one ASAP. Was very excited that they claimed to ship within 24 hours of processing the receipt, and paid for 1-3 day express shipping. They include a box at checkout to enter the model of your computer, so I entered the model and paid the $100 for the charger. A full 3 days later I receive an email asking for the specific model number of my computer, because apparently I was not specific enough. However, I cannot view the actual model number because my computer is dead and I need a new charger, which is why I ordered it in the first place. I replied to the email with that information 2 business days ago (4 days including the weekend) and have still not got an update on my order. Very frustrated with this service and would not recommend.

Serunkhni Devaid

Fast delivery. Awesome. Thank you!

Amin Ismaili

Doesn't pickup phone. Does not reply to email. Sent wrong, pirated parts which were dead on arrival. Charged premium for UPS shipping. Overall not a pleasant experience. I won't order again from them. And I need to open up claim with my CC company against them because they are not responding.

Dave Bent

Ordered and payed for a laptop Ac adapter. The inventory was wrong, the part was not available, they failed to process and ship the order inside the same day as claimed on the website. It took 17 days to process and refund my payment.

George Peverill

After having a shipping mix-up because their shipping form's google address autocomplete (Shopbot cart) chopped off the unit number of my street address. With Canada Post I can not specify it as Unit number I have gotten 3 non deliveries because of it. Basically I told them their form did it and they argued with me saying it was because my browsers auto-complete and it was not. So be VERY careful when using their shipping forms auto-complete it may truncate your address and cause non-delivery. What was extra annoying about all of this is it bounced because of no unit number and was sent back to them (about a 4-5 day trip back) before they sent another one, then they charged me shipping back ($10) and actually said they were doing me a favor by not charging me both ways. Anyway the adapter I ordered seemed to be as stated and is charging the laptop so that is a plus. Definitely not customer friendly.

Rita Singh

Absolutely fantastic service!.

Robert Meek

Laptopparts.ca shipped the parts out fast and parts worked with no issues. Look forward to doing more business with them.

Danny Bossa

Received the wrong power supply and emailed them asking if there might be a mistake. They replied immediately that there was indeed a mistake made and immediately sent me the correct power supply with a return label to ship the old one back. The service was impeccable. Highly recommended!

Mistress of meh

Excellent customer service! Very prompt replies. One year warrranty on parts. Great prices. Definitely recommend.

Jordan Loople

Got the wrong part by mistake, took about 10 minutes to get the replacement sent out along with a return label for the unneeded part. Mistakes happen but the correction was 1st rate.

weidrake

Great customer-centric company. Order was shipped next day, and a small issue was immediately corrected. Very competitively priced from my thorough research. Items are authentic. Would strongly recommend.

Brooklyn Aubrey

Works great, easy to deal with, in Canada and fast shipping. Part fit perfectly. Quick service and delivery.

P. N.

My part arrived today. Speedy service. Much faster than expected. My client will be pleased.

Liam

Excellent customer service! I received an OEM replacement battery for my 15'' Macbook Pro. The battery became faulty after a week and the customer service team was extremely responsive and helpful in getting a replacement to me promptly. Their shipping was extremely fast and I was very happy with the experience overall. It's great to deal with a team who cares about their customers and is so prompt on both shipping and post-sales support. 5/5!

Sebastien Auger

Finally I was able to order a genuine battery replacement for my G751J Asus laptop! It's a job and a half to replace but that's Asus fault. Glad I could find the part here. It's in fact the only place in Canada where I could find it.

James Wright

I have been in the computer business for 15 plus years. Over this time, I have not had a parts company that works with me as good as Laptop Parts. I can honestly say they are on my side and have fast reliable service. If you are a computer business or just a consumer, take the time to place an order like I did and you will become a customer like me. ???? Thanks for the great service and reliability that I can count on. James Wright Markdale Computers Inc. Markdale, ON. Canada

Shafic Hawari

I rarely write bad reviews because I feel that sometimes companies may have a bad day, and I understand. However, I have never been more frustrated with a company in my life. I ordered a laptop key board and when it arrived I tried installing it only to have multiple keys fall out. I tried reaching out to the company many times to see how I could remedy this issue and I received no response. I then tried calling multiple times, again with no response. In fact I have never been able to get a hold of anyone from this company ever. I then paid to have the keyboard returned thinking they would respond once they received it. However, I have yet to here anything from them. I am starting to believe that they went out of business, because that is the only logical explanation. Needless to say I would highly recommend not dealing with this company

Kellie Clifford

Laptop Parts Canada is great. Fast shipping is key to a good repair - they ship the parts fast and my clients get their machines back in good time. Thank you!

Kaedin Kane

Website may say .ca but they’re located and ship from China (via Canada Post) took over a month for me to get my item. support is friendly enough but next time I’ll just buy locally to save time.

L L

After my dog chewed my laptop's AC adaptor, I found the perfect replacement part on laptopparts.ca. My item came the day after I ordered it. 10/10 would recommend.

NaturalBornSkeptic

Unfortunately what looked like a genuine Apple battery turned out to be defective. But the staff at LaptopParts can't be faulted and issued a refund quickly. I can recommend them for the good customer service and fast shipping.

M.D. S

Highly recommended! Just bought a hard drive cable for a MacBook Pro at half the price of other places. Shipping was fast and the cost reasonable. Definitely will buy from them again! Pleasure doing business! Thank you!

Zach Dolman

Refuses to accept responsibility for their own ineptitude. Ordered a part on May 2nd, immediately after placing the order they claim that it is on back order and will ship in 10 business days. On business day 11, I e-mail them asking for status. No response for 5 days. 5 days later they finally email back, claiming they'll mail it out immediately. Turns out that they sent the parcel to the wrong side of the street, and can't deliver it. At this point, I'm done. Call UPS and have it sent back to the shipper and request a refund. Their support refuses a refund, instead demanding that I eat 50% of the cost of the purchase for their inability to keep a schedule. Even admits their inability to follow their schedule in the email back-and-forth, but then claims it's not their fault for breaking their own promises. Filed a charge-back instead. Oh, and don't bother phoning these bozos either. Their phone number goes to a canned recording 24/7 -- instructing you to email them. And sure, they'll email you back -- about 5 days later. EDIT Update -- These bozos decided to "grace" me with a refund that amounts to 44% of the order. Kind of contradicts their reply that they'd only bill for the shipping charges (listed as $8.99 on their site -- not the $29.17 they apparently feel they get to keep) for their debacle. Doesn't matter though, the chargeback will take the rest out of them in due course. Also, once again their reply indicates that they failed to follow their own timeline in actually sending the equipment. In essence, they're complaining that I made their delivery look at the wrong side of the street, when their delivery was 5 days late to begin with. Asinine.

Catherine Falardeau

(Translated) Very satisfied with the speed of free delivery and the availability of products. (Original) Très satisfaite de la rapidité de la livraison gratuite et de la disponibilité des produits.

Joseph Brito

At first I was frustrated with the order. The keyboard I ordered was defective. But customer service quickly took care of it. Their service was impecable. They quickly sent me a replacement keyboard that works perfect. I would give them a sixth star if I Google would let me.

timothy barlow

Very quick, easy and professional service - I highly recommend.

Janet Stead

They took the stress out of having to replace my internal laptop battery for my Dell XPS15. Very professional. Very helpful.

B.J. Arrowsmith

Very unprofessional and very poor customer service!! I bought a keyboard from them, they sent me the wrong one. when I issued a claim via email because you can't contact them on the phone. they end up telling me, the keyboard that I ordered was actually cheaper from the one they sent me. They said that they will refund the difference and ship me the correct one. a moth and half later, still haven't received anything, I contacted them and they only returned $37 from $81 that I paid. They didNOT send me a new keyboard and claimed that they have to charge me restocking fees, and for the waybill return. I was very shocked with the poor service I got after they took my money and nobody wanted to contact me back to solve my issue. NEVER EVER EVER BUYING FROM LAPTOPSPARTS.CA AGAIN

Rebekah Adams

awesome company. on two occasions, i have been told by memory express that my computer is too old to get replacement parts for (at 4 and then 5 years past purchase). well, i found a charger and charging port both for reasonable prices. both worked great. paid for express shipping the last time, and it was here in 2 days when i was quoted 1-3. 10/10 would recommend.

Sean Turriff

I ordered the incorrect adapter and with minimal fuss and lots of help from their service people this was fixed within 24 hours. I was extremely impressed. They definitely deserve kudos and more business!!

Nathan Savoy

I ordered a replacement battery for a Dell Inspiron laptop that had begun to lose battery life. My machine refused to recognize the initial battery that I received from LaptopParts.ca, however a quick email to their support department and a replacement was on its way, along with a return shipping label. Thanks to their helpful support team and generous replacement policy (I received the new battery and label without having to send back the first battery), LaptopParts.ca will be my first choice for electronic components in the future.

Mehdi Jouar (Medatron)

DOA parts sent and don't want to take responsibility or respond Advertising a phone number that's not in service Is this business legit?

Tiandre Channer

Customer service is quick and friendly to discuss any concerns, products can arrive very quickly and will work for your specific device

Patrick Dirks

This is my first order from Laptopparts.ca. I ordered from them based on online reviews and I just received the replacement battery for my Dell laptop. Shipping was quick despite the fact that they were initially out of stock. The battery appears to be a genuine Dell part and was literally half the price of ordering from Dell. I also like the fact that they wanted the exact Dell model number for my laptop and my battery to ensure that they were sending me the correct part. I will recommend this vendor to my friends!

Khushi Kumari

I really appreciate their knowledge and kindness when I was shopping for a computer. They had several refurbished models and answered all of my questions.

Paul & Sharon Drolet

Ordered an Apple Magsafe power adapter (60 W charger) from Laptopparts.ca. It was advertised as a genuine Apple product and indeed it was. Many competitors often advertise this product as genuine but in fact they are clone (no apple logo on the charger) and it could potentially damage your computer. This company delivered on their promise with a genuine product. The product was delivered within a few days via regular mail. I would recommend this company anytime.

Dilendra Wanigasekara

I'm glad I found this local Canadian shop for parts. Decided to order an OEM original Apple MacBook pro battery for my early 2011 laptop. my original battery had hot about 1200 cycles, so it was due for a replacement after 10 solid years of use. Made sure I provided all the right details on their ordering page, following their instructions. Decided to add some rubber feet for my MacBook as well as I had lost all four through the years. The battery and rubber/plastic feet arrived together in a small box, nicely packaged. It contained two little screw drivers as well for free! Which were very useful. My order came in a timely manner via UPS, which was delivered to the mail area in my apartment building. Luckily I live in a decent area otherwise the package might have been stolen. But that's a UPS issue, not a laptopparts issue. Overall, very happy to have found a place that even had the battery I needed. Looks like a genuine apple battery as well, exact spec!

Rob C

Don't believe the negative reviews. I ordered a DC power cable for my MSI laptop, it came a few days late but it's COVID times so that's totally understandable. They sent an e-mail warning it would be late and it still came within 2 weeks, exactly as ordered.

Andrew Sanzsole

I ordered a specific network card for my Chromebook. It arrived quickly, and when i opened it I notice it was not the one I ordered. I emailed them telling them the mistake and they said they knew they sent a different model because Acer said it was compatible (which it is not) and that they do not have the specific card I wanted, which is fine but they should of at least let me know when I purchased it or had it on their website. So i returned it the following day and it arrived to them a couple days later. For the last three weeks now, i've been going back and forth with them in order to try to get my money back, and they keep saying we will do it tomorrow, or the following business day etc. Very unprofessional. I hope that I will get my money back...

Vanessa Rottner

Highly Recommended - Outstanding Customer Service and Products. I cannot say enough about this fine company and staff. From my initial search to find laptop parts (other competitors did not have Dell parts). I have a year laptop and needed a battery. I read the information about the company and I was impressed. . Mr. Sullivan was very helpful indeed in offering professional advise and options. We then exchanged emails and I ordered the part I needed I opted for tracked shipping and I was so delighted to find such care and attention when received. They offer a real time chat service too at their website. If you want old fashioned customer service, with trust, reliability, amazing communications and products you have to go no further. This is you one stop place for computer parts. Thank you so much to Mr. Sullivan and staff. If I could give 10 stars I would. Looking forward to shopping again with you. Vanessa R

Marianne Fourcaudot

Prompt service and shipping. Genuine parts and good communication! I recommend! :)

Oscar Stanganelli

Best parts supplier in Canada Great customer service

Ac3 Mango

Very unrealiable seller, sent me the wrong mac charger with wrong tip. Even though it says genuine they are not. Very disappointed.

Michaela T

Great service, got my order within two days. Will be ordering again!

April Blaylock

I ordered a replacement battery for my laptop but unfortunately it did not fit. There was a typo on the part compatibility list. They let me return it for a full refund. No problems!

Jacques Longpré

(Translated) Very good service (Original) Très bon service

Robert Cinq-Mars

(Translated) Excellent experience. I ordered a fan for my cellphone. The room was perfect and the delivery was fast! Thank you! (Original) Excellente expérience. J'ai commandé un fan pour mon portable. La pièce était parfaite et la livraison ultra rapide! Merci!

Bonnie D

Ordered an adapter from them as mine was starting to split. Verified that it was the right one and even though they sent an email to expect delays because of Covid, it came prompt and safely. Would definitely recommend.

Luigi Di Marino

I ordered the battery and a touch pad. Before ordering, I asked for confirmation for the right parts and the support was really quick in their answer.I returned the touchpad because the problem was due to the old battery that was swollen, also in this case the support was really responsive and I had the money back after few days I sent back the part. I will definitely buy from them again.

Kerry Davis

I ordered a keyboard for my Acer laptop and the customer service was excellent. I would have no hesitation to order in the future. Thanks again.

Patricia Cochlan

This was my first order from LaptopParts.ca. I had an older laptop with a lot of information and work on it and without a working power cord I was quite afraid that I had lost everything. I found them online and they had exactly the cord I needed and it was shipped to me incredibly quickly. In a world where it seems if you have an older bit of technology and a part of it dies, you're expected to just be out of luck but thankfully for Laptop Parts, you don't have to lose everything just because of one part.

Grant MacLeod

Ordered a cooling fan for my wires laptop and received it earlier than promised and it fit and functions perfectly. Thank you very much for the great service.

Bailey M

Fantastic company! Great time for shipping and responding to questions. I bought a AC/DC Adaptor cable from them and it stopped worked about 3 weeks into owning it. I contacted them and they sent me a free replacement because of the defective cable. Amazing customer service and very friendly. You don't get that kind of service everywhere these days and it really shows that they care about helping you instead of wringing you for extra money.

Robert Begg

Update 12/27/2017 Sent an email to the service account that was helpful in the past, to make a long story short. Got everything resolved with a Extremely helpful individual Called Jacques Trottier, He at the least seems to want to be helpful and resolve issues, and not Quote chat logs and hide behind "Company Policy": Everything was resolved within 2 days.. to my utmost satisfaction! and as I have told Jacque as long as I am able to deal with Him solely and directly, I will do business with them again! I have raised my rating for 1 star to 3 because of all of Jacques help and support I would have given them 5 starts if the whole issue below had not happened. ---------------------------------------------------------------------------------- 12/19/2017 Bought a Power Supply for an Optiplex 3010 from them, even asked the Customer service chat person he gave me a link from which i ordered from. Paid for Expedited Shipping to get it faster. (2 to 5 Days) After a day or 2 noticed that the Suite number was missing from the Shipping address so sent them an email. Everything was fine or so I thought ! After 8 Days finally got the shipment! Opened the box to find out that it was the wrong part!. right away I got on to there website and chat to find out how to get an exchange. They said they could send me a shipping label for the return, I had to place a SECOND or for the correct Part PAY for the SECOND correct part and when they receive the part back they would refund the original order MINUS the shipping cost for the return ! Which would be $14.99 even tho the shipping cost is only $9.99 ?? ODD what is the extra $5 for ?? I finally said That i would pay for the return shipping if they could ship out the replacement the same day and of course they Insisted that I had to pay for both the return shipping for the wrong part & the shipping for the replacement! so 3x the shipping.. I found that a bit unfair! Then they tried tried to throw the chat log at me stating that it was my fault & that they gave me the choose etc.. and since it wasn't their fault they didn't want to pay anything and were not doing anything to solve this unless I pay for everything! Btw: the power supply even tho it says was supposed to be new wasn't there was evidence that the Supply had been opened cleaned and then reassembled badly.. there are scratch marks from were it was opened etc.. After 15mins of discussion I was told "all this for $9.99" I responded "I know" then this "Service Dude we have already wasted 15 minutes on this Please let"s move on Thank You and Happy Holidays !" When I asked for a Phone number to called them I was Ignored.. then Service came and Said "Service Anyways, Sorry we have this to do.... Thanks Have a wonderful day and happy holidays !" When I asked and what about my power supply I was told to get it from somewhere Else! DO NOT BUY FROM THEM --- AVOID THEM LIKE THE PLAGUE!!

Jason Joseph

I ordered a part for my del xps 15 L1501x laptop (dc connector) from laptopparts.ca My order arrived well within their scheduled shipping estimates as per the confirmation email i received after I purchased the part. I must say that I tried calling several times to get an update on the shipping of the item, however i was never able to get through. Even left a voicemail. I went on the site one day and realized that there was a chat pop and so i tried it out. To my benefit, they responded very quickly to my chat messages. In no time, i had all the information i needed. Turns out they are PRETTY quick to reply to querries sent via their chat or email. Not so much via the phone. But for me, it was great to have my questions answered in live time (during their operating hours). Oh. and most important of all, the part arrived very well packaged and working ! Thank you very much laptopparts !! I hope i never have to, but when i need laptop parts, i know where to go. I should also mention that their prices are extremely competitive ! A+ experience ! You guys should probably find a way to note on your website that it is best to contact you via email or chat. that would take care of the majority of your previous "less than pleased" reviews. Thanks again !!!!

Adam Zav

Ordered a replacement battery for my laptop from them. I was advised there might be shipping delays due to COVID19 situation, however, it only took 1.5 business days to arrive at my door. Thank you so much for the great customer service and speedy shipping, my laptop is portable once again! :)

David Taylor

Most excellent customer service and followup - took the trouble to split my order to expedite an item on hand while I waited for the other item on back order at no extra cost. Will definitely go out of my way to give them my business David

Justin Benoit

Highly recommend LaptopParts.ca for all laptop needs. They went above and beyond to ensure the parts I needed were made for my MacBook. This is a company that truly cares about their customers and has a customer satisfaction guarantee beyond anything I have seen in the past from any company. Will definitely be shopping here again for all my computer needs!

Ted Wiggins

I needed a part for my PC quickly and ordered it on Wed. afternoon and received it Thursday afternoon! It was the part I required and the service was excellent! I would highly recommend to anyone requiring computer parts.

Salim ahmed

Thanks for refund, good service.

Erica A. Souza

Extremely happy with the quality and speed of the service provided. I had to replace the charger of my laptop that stopped working on Monday morning, on Tuesday morning I received my brand new and original charger! I had such urgency to receive this laptop charger because of my work and they delivered SUPER fast! I super recommend this company, you can trust with your eyes closed! The purchase on their website is safe. Thank you very much LaptopParts, I'm a very happy customer!

Shawna

I placed the wrong order on a Friday night and then emailed them to to figure out if I ordered the right part or not. I got a speedy reply Monday morning and they gladly changed my order to give me the right part (a charger for my ASUS laptop). Today I recieved the order (less than 24h after correcting my order). I did not expect the order to arrive so soon but I was very pleased .

Serge Paquette

Purchased through Walmart. Uploaded false tracking information. When confronted after 2 emails, they finally admitted it was mailed with stamps. Never received my item. Refused to refund or cancel order. Bad seller, stay away.

Megane Dandurand

I wrote them to know if the part I needed was available and got a very quick answer! Ordered and received the day after. Quick shipping, efficient, and exactly the part I was looking for (legit)! Thank you so much :)

Bryce Pasiuk

Ordered a laptop replacement keyboard: shipping time was respectable, item was received professionally packaged and in perfect condition, product was completely functional, price was reasonable - altogether they checked every condition that matters!

Derek A

Needed to replace an HP laptop battery and they had the most competitive prices for genuine parts replacements. Ordered the part on the weekend and it arrived 3 days later. I’m very happy with the price and service. Glad that this order went to a Canadian company. Thank you Laptopparts.ca

Catherine D

Very happy with my experience. They had what I needed at a competitive price. Arrived promptly. Professional service. I would highly recommend this company.

Logan Turnbull

Excellent Service. Purchased a replacement charger for my laptop. When the charger they shipped was defective, they shipped a new one promptly and with no extra charge. Highly recommend.

Temperance (TempestBound)

I ordered a replacement charger cable from this website in the middle of last month, for a friend's laptop. Apparently I didn't give the right model number for them to confirm whether or not the wire was the correct one for the laptop - but instead of contacting me to ask for more information, they simply withdrew the money from my bank account and sent me absolutely no emails, not even to confirm my order. I waited for 2 weeks, thinking that since there had been no questions, the wire was on its way. Eventually, when the delivery date came and went, and then I gave it a few more days, I contacted customer support. The customer support agent was very helpful and got the wire sent to me within a day, so that turned out fine. But I'm unhappy with the fact they simply took my money and didn't seem intent on actually carrying through until I waited longer than I had been told to wait AND had sought out answers myself.

Hoang Tran

Fast shipping and amazing customer service! Thank you Melanie and the team!

J Martin

Purchased a MacBook "magsafe" charger which was described as a "Genuine Apple Magsafe charger". Received today it's an obvious counterfeit. These are dangerous chargers. They can damage your laptop and cause a house fire! Laptopparts.ca should be ashamed of themselves. I will doing everything I can to get a refund. Laptopparts.ca returned my email apologetically. They claimed the charger was sent out in error as it was part of a sample from a different supplier and a warehouse employee sent those samples which were not for sale. They promptly sent out a replacement which as far as I can tell IS legitimate. No apple packaging but manufacturer, build quality, serial all seem to be genuine. The light on the connector is delayed as it should be. I may be willing to give this company another opportunity.

Danielle Brassard

I have ordered both a battery and a new charger for my laptop. I like that they contact you to ensure you are ordering the correct parts compatible to your laptop and items arrive timely. I recieved a faulty charger/power cord thay just wouldn't retain a charge and they were very responsive and understanding. A replacement was sent to me.

Jay Lee

At first i thought hey a local laptop parts store. Great so I at first sent an email to them with the specific part number for a broken laptop screen. No response. Ok its only been one day so I gave them the benefit of the doubt. No response still. So i called them. The voicemail told us to email them. Sent them another email. No response. Its already been a week and nothing. No we will get back to you. Sorry but give us some time to look things up. Nothing. I'm glad I didn't wait for them. I called up laptopscreens (hq located in BC i believe) and they immediately picked up and answered all my questions. They really know their stuff. I asked about another upgraded screen and they recommended one to me right away. The upgraded one was also cheaper. At first i thought the delivery might take awhile because i thought their main headquarters are either the states or BC. But even better, they told me they had warehouses all over and they even have one in the same city as I am. So ordered and shipped using cheapest method. The price was good and it will now arrive in a couple of days. Way better than dealing with this unresponsive company. And btw. Two days till the new screen will arrive and on its way while there still has been no response from laptopparts. They just lost a potential customer. And one more thing. The owner says this is anclassic example of why email is their method of communication? Well i DID email them and i still havent gotten a response and its been a week. Lousy.

ez l

Bought a battery for Acer. Itz made by LG Chem for Panasonic which in turn has made this battery for Acer. Talk about globalization lol. Original battery that came with the laptop was also made by Panasonic. Genuine battery, works really well. Really fast shipping.

Matthew Audley

Absolutely perfect. Price was right, had the PSU I needed and had it shipped to me by the next day.

Rick Dupuis

I recently purchased a PS-5221-06 power supply and I couldn’t be more happier with finding the website for laptopparts.ca FAST, FRIENDLY and CHEAPER than using eBay or amazon... I have already AND always will recommend laptopparts.ca. If you need a computer part I highly recommend laptopparts.ca, you will not be disappointed. Thank you Bill for the fantastic service, have a great day.

dahuayuxian Ma

sent 3 email from last week , no any answer yet, and nobody pick up the phone, I am in hurry, the order number is A40874

Mary B Santo

The best store ever!!! I highly recommend it to anyone who needs help with IT parts. Excellent service, fast delivery!

Lonny Howard

Online dealing with this company. Competitive pricing, OEM products and excellent service. Highly recommended.

Mathew Laycock

Friendly and helpful. They have such a large inventory, I've spent hours looking at their selection.

Dominic Machado

Bought a charger from them for my laptop isn't the exact one as described and doesn't even work with my laptop, avoid buying from these guys

Spase Gjorgjievski

I purchased a laptop battery and it is exactly the part ordered. It is an original part and it arrived within the timeframe given at checkout. I recommend this website if you need reliable parts.

Martin Eising

LapTopParts sent us (HealthQuotes.ca) a RAID battery for a rack server. It was a faulty battery, and after letting them know they sent us a replacement battery without any further correspondence. Outstanding!!! Thanks for the fast reply and complete lack of aggravation, LapTopParts! :)

Amber

Scam! Sent me a faulty charger and when I sent it back they didn't reply or give me a refund. Do not use !!!!

Austen Parker

Waited over a month. I had to email to ask where my order was placed and they were having trouble getting the part that I ordered. Didn’t Inform me of anything. If I didn’t reach out to them I’d still be waiting. If I could give zero stars I would

Jordan

A few years ago I had to order a power cable from the Lenovo website and only got it after about a month later. A couple of days ago I ordered through this site and not only did it only take about a day (with express shipping option) but it was cheaper than on the Lenovo site. The staff also took the time to verify before shipping that I was getting the right product in order to make sure there would be no mistakes.

Connor Pridham

Ordered a replacement 130-Watt power supply for my Dell laptop. The part was delivered the day after the order was processed, and came in excellent condition. For half the price Dell wanted for it! Will definitely order from here again if I need replacement parts in the future

sam i am yyz

Ordered replacement battery for a MacBook which was delivered promptly. No issue there. However when I attempted to install the battery the included tools were not correct and basically useless. I ended up buying the correct tools which was less than ideal given that they were supposed to be included. Customer support blamed the error on their supplier which frankly is nothing more than an excuse.

C- GARR

I ordered an old MACBOOK Pro battery - received within the allot time. and so far so good,

Guillaume Pomerleau

Lightning fast shipping. Product as described. Thanks !

RyanDaniel North

Sorry we couldn't ship your part same day like our website says we will. Instead here is a link that discredits the advert on our own page, and actually. You're part won't ship for another week..cause its raining in canada and that could be scary... this is the most ridiculous thing I've ever read from a middle man company that just has to put it in the mail. Brutal. still waiting

Sonia Josalynn

Fast delivery. Awesome. Thank you!

Dylan Chan

Absolutely terrible service. Never heard from again after they sent faulty product.

Marcel C

The best customer experience you could ever get. I needed a new fan for my laptop, had multiple correspondence with them, all responses were prompt and informative. Thank you Isabel for your assistance.

Dianne

Absolutely fabulous service in every way. Very responsive and helpful. Great communication and quick delivery. When a replacement battery from the company failed after8 months, it was replaced and shipped no charge. You will not be disappointed with LaptopParts!

Maxim Rushitaj

(Translated) Very professional and very honest service. Super fast delivery. (Original) Service très professionnel et très honnête. Livraison ultrarapide.

Siv Thao

I previously purchased a power supply for an Acer laptop from laptopparts. Later, I got a new HP laptop and instead this time I purchased a backup power supple from Amazon. All was looking well until I noticed the power supply wasn’t sufficiently providing the necessary charge to keep the laptop powered on. It was actually losing power slowly. So I purchased a new genuine HP from laptopparts.ca. I am so glad I did as there is no more issues with powering up my new HP laptop.

Chantal Gervais

Needed a new battery for my laptop - service was excellent and prompt. Received my new battery in no time even though delays were to be expected due to covid. Thanks!

Bruce Packingham

Shipped the same day! Great Service. Thank you!

Tom Svederus

We were not able to do business due to an inventory error, but their E-mail response times are very quick and they were quick to refund my money and apologize for the error. Will definitely look to do business with them again if the opportunity arises.

C D

Friendly staff. A great business.

Claire Rocha

I liked the eco-friendly packaging. The box was the perfect size for my small DELL laptop battery. The battery was exactly the model I ordered and worked great. I received my order via UPS in 5 days which was great. If you're looking for a Canadian laptop parts supplier, try here! And, if you do get the wrong part, it's easier to return and refund from Canada. You might see lower prices from the US, but the shipping complications and delays aren't worth it.

Mebnterory lenseryw

Quick delivery. Part works perfectly I ordered a DC Jack Cable for my HP laptop and it works like the original. I'm very satisfied.

D Ali

Excellent customer service and product knowledge. I placed my order just before noon on Sep 14, 2021 and the product was delivered on Sep 15, 2021 at 10:55 a.m. That's really amazing. Even the online Chat option was fantastic. I waited for a few seconds to connect with a representative and was able to confirm the product compatibility with my laptop. I also got the original brand name product cheaper here. Really impressed with the communication, responsiveness and time of delivery.

tom gnutel

Had a problem with a product for my computer, I emailed them and within hours I had them send me a new one. Great customer service which is hard to find in todays world. Great company !!!

Peter Tregunno

Ordered a new battery for my 11 year old MacBook Pro. Battery comes with all the tools needed to get the change done - nice!!!! Back to working away from the outlet - it's like a brand new laptop! Took a bit of time to get it (I don't expect anyone to have it in stock). Perfect parts, 100% would order through laptopparts again.

Denis

Bought a battery that was advertised as a "New Genuine" battery. I got it and I wasn't suprised because of the other reviews on this place. The battery was so swollen that it started to split open the sides of the battery. And it definetly wasn't new. Tried contacting them, no response. Instead of ignoring the bad reviews on this place like I did, just don't buy anything here, because you'll be out of 150$ with nothing to show for it. Pure Scam Imo. I'll change the review if they ever contact me. EDIT: they finally contacted me and sent me another battery to replace it. Customer service sucks, but I got my product. Which wasn't new BTW just ripped out of another laptop mostly carefully.

T K

I am currently working through an issue with LaptopParts.ca I ordered an part that was in stock in the early morning hours of Dec. 26 (Boxing Day), and requested express shipping, 1-2 business days via UPS. It is now Dec 31st and the status has not been updated since the confirmation at the time of ordering. This is three business days plus Boxing Day (retailers are typically open?). This is problematic for multiple reasons:1) I am only in own for the holidays and leave Saturday 2) The laptop requires the part to function 3) I paid for express shipping to avoid this issue specifically 4) The given delivery window fit my needs so I did not shop elsewhere or contact local stores in the GTA 5) I paid extra money to ensure a shipping deadline, which will be missed. What is equally problematic is trying to contact customer service: The service number is essentially a voice recording, stating to use the live chat or contact via e-mail. Live chat via facebook auto messages you to e-mail. Twitter has been inactive for years. Every possible contact point is used to siphon you to using e-mail. There is literally no way to get in touch with someone when a problem arises. Update: Part arrived on Jan 3rd. This is my second order with LaptopParts.ca. and I would say generally things are good. The biggest issue is the inability to speak to anyone when there is an issue, the lack of a working phone number is a huge problem. Waiting to get an e-mail reply is a terrible way to do business. Also, the business is pretty much closed over the holidays and this isn't shared when ordering. It says if you order by 3pm it'll ship the next day, but truth is they're open only 3 or 4 days over the two weeks. Overall, the communication by seller is really poor.

J Doe

Very friendly staff, had exactly what I needed in stock for a reasonable price. Would definitely recommend!

Phelim O'Malley

I don't usually order online. Laptopparts service was excellent! Ordered a new Lenovo 70+ for my ailing T420. The performance with the new battery is outstanding. I didn`t even remember how fast this computer was. Now running Windows 10.1 with no problems!

Alvi Mir

I don't usually do reviews but this place helped me get parts for my T420 and were helpful and responsive when i had questions about my order. now my T420 runs well without trouble, thanks to them.

Robin Wyllie

Avoid this 'business' like the pandemic. Purchased a part through Best Buy Marketplace and instead of a big box retail store you get slightly worse service than the neighbouring pawn shop. The part ordered had been tampered with. Their excuse for customer service is that they open everything to verify. Bull! Trying to return the incorrect part in the already opened package costs you the original shipping, the return shipping (which is about double), and a restocking fee. By the time you get the 'refund' it will feel like being violated by a greedy retailer. Oh, wait! You have!

Martin Shiu

I bought a keyboard online for my dell inspiron 7559 and it shipped out quick, but the first one was defective and the second one broke within the next 6 months. Customer service was pretty good and quick to respond however by my limited experience the products they sell might be the same quality as cheaper made in china shops on eBay. In regards to keyboards if anyone is looking for a dell 7559 keyboard you can get a compatible one from some of the other inspiron 15 3000/5000 or 17 5000 series.

Moira Shiels

Ordered a part on Jan 7th. Was supposed to be here from 2-8 days. It's been 10 days. I contacted them and have not heard back. When i check my order status, it hasn't even been shipped. Poor customer service.

Boris Bladerrama

(Translated) Very quick to answer questions. Excellent product. Ultra fast shipping. I RECOMMEND (Original) Très rapide pour répondre aux questions. Excellent produit. Shipping ultra rapide. JE RECOMMANDE

Ashley Kruger

Great experience, was able to get a new powercord for my laptop, only place I was able to find a brand new exact replacement, not some cheap off brand universal replacement. It was delivered within 48 hours, which I was extremely happy about. Would definitely recommend them.

Dzianis

Dishonest seller and poor customer service. I ordered a Genuine Dell screen on their site, but received a cheap $30 screen. Now they try to convince me that I don't know and realize that Dell doesn't actually manufacture screens. Everyone knows this :) I know how original Dell screen looks like and it doesn't have red-yellow shade like yours one. And this "original Dell screen" had dust inside, and this not between protective film and the screen, it is inside of the screen! I have all the pictures and screenshots.

J Milne

Delivery was initiated the same day as ordered. Delivery was very prompt and follow-up service was excellent. Part was OEM and as described. Highly recommended.

William Andrade

I ordered 3 replacement power supplies for my laptop computers (which were damaged in a flood). Two were sent promptly and one was on backorder, so they actually sent me a superior one (with higher wattage rating) for the same cost. I was impressed that they requested the model numbers of my computers and checked that the parts were correct before placing the order. The price was competitive as well.

Mike Fedryk

My experience was perfectly fine - website was good, easy to use. Ordered a Lenovo charger June 10th, received today (June 15th). Looks good, works. Can't really ask for more. Would buy here again based on this experience. Was happy to buy from a Canadian company too... **Quick update - 7 months on and the charger is still good!

Craig Wilson

I ordered a specific genuine oem part that I needed and was able to get exactly the part that I was looking for at a reasonable price. It arrived within a few days. I would not hesitate to order from LaptopParts.ca again!

E Allen

Late shipment date, then when I finally received the "NEW" power supply as advertised, it us used!!! What a POS company this is, don't shop here!

Kelly M

excellent product, brand new and genuine. received it within 24hrs, even though they dont have a number to call they are very responsive on chat, would shop here again

Lorne Hartell

This is an amended review from a single star. In the event that you are having difficulty with an item sourced through this company , note that it is possible to speak with a live representative if you call the number listed on their Facebook page. The number listed on their website goes to voicemail and asks that you send an email or a chat in order to provide the seller a record of your communications. *Fact* email and chat are useless in the event of a disagreement; 2 minutes on the phone and we were back in business.

Lin Cheah

Ordered the AC adapter for XPS15 but it was left outside of the door by UPS. By the time I got back it was already stolen. Laptopparts was understanding to my situation and decided to send me another one to another address. I hope laptopparts would stop doing business with UPS if they continue with this inexcusable practice of simply leaving parcels outside the door.

Garcia Lokillo

Friendly Fast service. Will order again.

Fetbbury Serenity

Great customers service the item was received ahead of the time that was promised, I will buy again.

Vincent Lee

Horrible company. Bought a dell battery from them and they sent a battery that was defective and wrong for my device. When contacted to request a return or even an exchange, they were nowhere to be found. Recommend you DO NOT deal with this company! One year edit: They still have not contacted or returned my e-mails. If you want to take a roll of the dice in terms of product quality, and/or the correct actual product that you ordered; don't. Take your business elsewhere! EDIT: The fact that nobody had picked up when I called throughout the week nor responded to my e-mails, which you claim you are unable to find, should tell everyone else what they need to know about using this sketchy site. Stay away.

real review

Purchased laptop battery from this company. The battery got drained in 10 months, wrote one email with proof of receipt. A new battery replacement was shipped right away (next day) in courier!...what a service!!!!!..Will highly recommend this company. Excellent customer relationship is the key for any business to succeed more than the product. And this company is an example for that service!.

Pierre-Luc Thibeault

Edit:I have been contacted by customer services and the delay in getting a response was due to them checking with their supplier and Dell to check on the compatibility issue. They are going to refund me the full amount of the battery and dorected me to the correct battery Worst service ever. Recently ordered a replacement battery from them. I made sure that my model number was listed as being compatible on their website. When I got the battery it fit but won't let my screen fully open because the battery sticks out too much. I sent them 2 emails so far with absolutely no response. Will never order from them again. I am now 130$ out and still don't have a battery for my laptop.

sinan bulut

Ordered a replacement laptop cpu fan. Have been waiting for 6 weeks just to learn that the shipment was lost and it will take a few more weeks for my order to arrive. Cancelling my order. Super underwhelmed by the service.

Abram marba

Good price . Delivered a replacement keyboard in 2 business days.

Anthony-A.

Order a part 3 months ago... it still has not been shipped. They never reply online, nor reply to e-mails. Absolutely horrible service. Avoid at all costs.

Jessy Laflamme

Accurate part, super fast shipping.

Eman Mohammadi

This company has stolen my personal information and used it for sending irrelevant emails. Be careful before placing any order. They are potentially fraud.

Anand Desai

This was the only place online that I could find selling an original HP laptop battery that is no longer available through an HP authorized reseller. Delivered at my door 3 business days after I ordered (in Canada). Note that I'm reviewing this while the battery is brand new.

sandi

Highly recommended. They require that you include the make and model of your product in the order. I'd ordered the wrong power adapter and they stopped the order to advise me and provide the correct options for my laptop. Thanks!

Navjot Kaur

Ordered a Lenovo Laptop Charger after trying all the universal chargers from Best Buy and Staples. It was so easy and reliable. Got the exact model delivered to my door overnight. Great service guys keep it up.

Bill Lyle

They were ok once but now they are horrible. I ordered parts off their website and got the confirmation email for the order. Waited for the delivery of the parts and forgot about it. Didn't bother checking because I never had problems with them in the past. Then I realized a few weeks later the parts never came. I contacted them and no response. I called them, emailed them, and finally they came back saying their website showed the wrong item count and they said they were getting the item. I waited then come the day they were supposed to have the item and no response. I emailed them and no response. I called them in the afternoon in the middle of work week and no one picked up. Apparently they only work when the unicorns are out. Three days later got an email saying they can't deliver so I asked for a refund. They said refund is being processed and it will take up to 4 business days. Guess what, 4 business days came around and still no refund. Since then they ignored my request for refund status. I filed a complaint with Paypal and Paypal had to forced the refund. Never again shop with them.

Carol Fernandez

Excellent service, fast delivery!

Dave Wilson

I am in the marine business where good reliable service is extremely important. I had a problem with a battery and they replaced it immediately. The service is first rate and I would recommend the Company without question.

M S

I bought an A/C adapter 10 months ago. It broke earlier this week. I contacted Laptopparts.ca and had a new one within 48 hours. Great company. Fast service.

Epicurus Opinionem

Ordered a battery for an old laptop. Dell. The battery seems genuine. I had issues with charging. After trying a few options quickly, well past a month of purchasing, I contacted them about it and they emailed back in a few days offering a replacement. I was surprized. Rather than go through the hassle of sending another package back (go through enough with Canada post/amazon already), I spent some more time troubleshooting last weekend instead of just ruling out the battery . Turned out it seems to be a contacts issue on my laptop that weren't sitting properly (tabs that lock battery into place). Seems to be fine now. I appreciate their promptness to offer replacement without asking any questions. Battery brand Dell. Windows. Purchase made Dec 2018.

Denis Huggins

I was travelling to Toronto with an older, Toshiba laptop I was giving to a friend. I ordered a replacement keyboard due to a broken CTRL key. I had the keyboard shipped to Toronto to make sure the laptop and keyboard were in the same place. I was shocked how fast it was delivered to Toronto. When I received an email, delivery notification, I called to check that the the delivery was actually made. Very pleasantly surprised. Had I known the service would be so good, I could have received and installed the keyboard BEFORE travelling. I have a week to spare. I recommend LaptopParts.ca.

K P

Great professional service with prompt shipping! Would definitely buy again.

murtaza patanwala

I had ordered a laptop adapter from them 6 months ago. Initially during the order placement they were very helpful in helping me find the correct adapter. The shipping was prompt and quick. Recently the adapter malfunctioned, i emailed them requesting support and to my surprise a response was in the next business day with a replacement being shipped that very day. This is one of the best after sales service I have ever seen. Keep it up!!

sean gander

great place to buy from its Canadian they are honest .....ordered a battery for my samsung tablet it was defective and they replaced it no problem .

Andrew Gawrys

Not sure about the negative reviews. I had an excellent experience. I thought a Dell AC adapter I ordered was defective. It wasn't. The DC jack was. When I mentioned I needed the part asap, they sent me a brand new one (I had previously purchased a used adapter). No charge, nothing. Of course, I sent it back as it was not the problem. However, they were there, no questions asked. Thanks!!

Lynn Lee

Received my order quickly. Fantastic service and products!!!

Bruce Chafe

Recently purchased an Asus laptop charger off of these folks. Had some issues finding one here where I live, but I was recommended to check them out online. Ordering was quick and painless, and my charger got here quicker than anticipated. A week or so after it arrived, it unexpectedly stopped working. Contacted them via their online chat option, explained the situation to them, and they had a new charger in the mail for me that same day. High recommend.

Familia De técnicos

Wrong fan on the picture order the good one bad support give to me stupid answer to interchangeable fan is not because the fan is small after many email not answer

Mike P

Bought a dell laptop battery from Laptop Parts Canada. the part is genuine, a fraction of the price dell charges and arrived very quickly.

Herb Tiffany

Ordered a Dell power cord - item was delivered 2 days after ordering, packaged well with bubble wrap and worked well with my laptop (at least for the 1 week I've owned it :)). It was also an original Dell adapter (vs. a no-name type that other companies were selling). I would recommend this company.