Reviews of Bell (Computer Repair)

Oui Oui dans un VR

(Translated) Even for an employee of 39 years of service there is no consideration, to go elsewhere. (Original) Meme pour un employe de 39 annees de service il n ont aucunne consideration,,,,ALLER AILLEURS.

Steve Hicks

The staff in the store are fine. They're polite and friendly. They are absolutely handcuffed however by ridiculous bureaucracy and incompetent support from the backend. Knowing how many people are employed by Bell and knowing some of the good that Bell does in Canada. I'm still quite confident when I say it will be amazing for this country if and when Bell goes out of business. They have earned it.

Tyler Sabourin

Amazingly personable and very helpful! Great service. 10/10 ( or five stars)

Jeremy Koenig

Little expensive

The Water Guy

Great customer service and very knowledgeable staff! Thank you ...

Kelsey Sherrin

Amazing customer service at this store! Harpreet is always so helpful and polite! I am very happy with my new gear and plan! Thank you for doing an amazing job! ????

Richard Hould

The girl didn't know anything. All she wanted was to sell me a new phone because my screen was frozen. 5 minutes on the phone with Samsung, the phone worked perfectly.

Mitchell Paton

EB games had a lot of good deals

Kristopher Baron

That Kurt guy was awesome. Saved me a bundle.

Lisa g

Hood people nice and knowledgeable

Kris Schriever

Very helpful and friendly

Ram Reaper

Shady company. Terrible sale practices. Was told I need to purchase a new phone to continue using my old data plan. 0 after sales care. Once they have your signature and money they simply don't care. Save yourself a headache and use ANYBODY else

Andrew Warkus

Ford is the man! Ford was the sales rep that helped me on today’s visit. Very pleasant and easy to deal with. No pressure tactics and very transparent with the whole process. Would recommend.

J Bender

Incompetent, ignorant, slow, unprofessional, confrontational are all words to describe how the manager treats her job and the customers shes supposed to be helping. Instead she cannot be bothered to do her job and sends customers away without any service due to her lack in training and knowledge about the services and plans offered by bell.

Jason Pangowish

**edited** I am editing my review as I was very unhappy that I had an issue with a screen protector. I would like to say that they have excellent customer service thanks to Marisa and Peter. They took a not so good situation and corrected it. I went from unhappy to pleased with the service. I recommend this location as they take mishaps and correct them. Great place to conduct business and I would not hesitate to return. Thank you Peter and Marisa

Robert Parker

Sales Lady Safran was awesum

vikram singh

Worst customer service, worst network and worst staff that describes bell

Account deleted

They had the device I wanted, but in hindsight I was shafted into an awful contract that involved SPC add-ons like insurance that couldn't be removed even 2 years later without losing 3 Gb of data access that was tied to the insurance policy. Even Bell didn't understand how or why a retailer would have done this. I was forced to leave Bell entirely just to get out of the awful contract this store put me on. Wouldn't recommend this location.

Kirk Angie

We had a great experience and smitha is very helpful .

sarrow vlogs

Amazing and helpful service!! I would recommend to anyone

Jason Melnychuk

I came in just for a SIM card. The staff helped me to switch contacts from my old phone. They thought me how to use the new phone and made suggestions regarding my new phone. Complete service, and very polite.

Pamela Ann Peters

Great experience! My sales representative was very nice and helpful. Made the process of buying a new phone much easier

Brianna W

I saw the reviews and was apprehensive about using the store, but as the poor reviews were older I thought I’d give it a go. The service was phenomenal. Excellent and helpful staff. I went in with an issue with my new phone and they knew right away what was wrong with it. I was fixed up in five minutes, and they were able to change the plan I had on my internet hub right from the store, I didn’t have to call in and wait on hold etc etc. Excellent service from start to finish.

Catherine Buhr

Efficient and great service ????

Gary Reid

Upgraded my phone. Service was friendly and knowledgeable.

Jason Helliker

They suck

TheJennywest

Fast, friendly, amazing service. Couldn't be happier!

PzzedOffTrucker

Typical Bell store

Kurtis Watts

I've been here a couple times now, and I must say they give the best service. Harpreet kaur has been very good in answering all questions and making sure I'm completely satisfied with everything. I highly recommend them!

Shandi Hyggen

I switched from TELUS over 7 years ago and have had excellent service ever since, the products are great and the people are FABULOUS!!! I continuously deal with Anette and she knows her stuff! 10/10 go see these guys; they are so knowledgeable and informed with all their products.

debra-lynn Bellefeuille

Staff friendly, courteous. Seeking quotes for phone plan as an existing customer with internet service. Prices provide were good yet really didn't listen or provide a better deal when I said I didn't even use 1gb of the 8 GB I presently had paying $65 month. Offered 20 GB for the same price. Went with another provider to get service with Bell. Cheaper rate & new phone for less than $65. Less GB but why pay for something I don't use. Someone listened to me

Ashlee Kelly

Excellent customer service, helped me with getting an old cellphone unlocked and set me up with a great plan for daughter.

PCGAMEADDICT

Worst place ever for service and worse place to get a cellphone or any other service

meeraj davda

Its One of the few places I ever visited which encouraged me to write such a positive feedback. Staff was very professional and pro active. Special mention to Harpreet .very polite ,friendly and has great product knowledge. Highly recommended !

Nicole Couvrette

Staff member was helpful and efficient.

Ryan Petrimoulx

Store Manager was rude, dismissive and confrontational. Will be going out of my way to never return to interact with this person.

Will Whitehouse

Nice service from the lady at the counter. Quick and easy upgrade process.

Crystal Rhayn-Koch

Do NOT shop here. Tried to return a charging station we were told was wireless that was missing peices when we opened it at home, and the sales person not only tried to blame me for losing the peices... she wouldnt take it back, exchange it for store credit, nothing. Been with bell for 12 years and the customer service here was pushy, rude, and downright unprofessional. Only shop here if you wanna get pushed into things you dont really want, and given "free gifts" that aren't free at all if they are completely useless.

Melanie John

Great customer service and super knowledgeable and helpful staff!

Landen Heatley

I had payment arrangements to pay off my bill in two weeks, but they didn't have record of it and shut our phones off anyway. Couldn't pay at the store and the lady I spoke to wouldn't let me say a word and kept talking over me. This is the first time in 5 years I've ever been behind. I will be cancelling my service.

Carolyn Elizabeth

Worst company ever. Most terrible customer service.

Jaclyn Hlushak

This is the best phone store experience I have had in the last 15 years. Harpreet was polite, friendly, and provided excellent service. She went out of her way to apply promotions to my account and I left saving money and got the products I wanted. Thank you Harpreet.

Mark Bajona

They seen my original music videos on you tube in their store and took a look at my Facebook page and loved what they seen. I was not expecting that.

Kristy Nickerson

The customer service at the Bell store in Cranbrook is amazing! I’ve never been disappointed. The staff there are so friendly and helpful.

Linda Fuller

Prompt efficient and solve problems well.

Michelle 0

Really great helpful staff Quick Service and really great products

Lyndsay Best

worst internet i have ever been with, you guys need to quit and let someone else takeover, give me a refund,

Jesse Lorrain

They were very helpful I am very satisfied with the service in the store although in the end I ended up with a case that I cannot use they sold me a case for my Apple air 4 that does not fit the Appel pencil even though it has a space for a pencil and of course there’s nothing they can do

Bayardo Canizalez

Excellent customer service. Much appreciated

Allan Twamley

Bell is Bell, gotta hold your nose to deal with them

Bails

Fantastic way to get scammed professionally!! If you have money to throw away, love staying on customer service for hours then Bell is your go to!!!

Steven Lafleche

I wanted a Landline, Bell wants $60.00 a month!!!!! No Thanks.

Johnny Feedback

Keith and Jessa worked very hard for me and got myself and my wife the latest iPhone I am so pleased with the service I got. Very professional and very pleasant. Thank you Bell World John Miller

Linda Rivette

Dont deal with them but knows others who has and they say that they are the best

Carrie James

Sometimes a line up but worth the wait. These people know their stuff.

Marty Gravel

Pete Filioglou is awesome to deal with! he runs a great store and goes above and beyond! Thanks for the great service

Annette Rodley

My husband and I went here this morning. Came out feeling like a couple of naughty two year olds. Got the feeling we should not have bothered her time with our questions. She did eventually put us on the phone to customer service.. NEVER NEVER want to go in there again!!!!!

Jani C

Excellent knowledgeable staff. Wonderful experience.

Phyllis V

Jennifer was super to deal with. Very pleasant. Ordered a new mobile phone, she had it here for me to pick up in no time at all. Certainly would recommend this store

donna goulding

Very helpful staff.

Mudita Shrivastava

The service was outstanding. Quick and great response. Easy availability of products and services.

Ali MacLeod

Amazing customer service! Cory was extremely helpful and professional. Highly recommend this Bell location.

Nelson Store

The young girl Ea that waited on me was great. She knew very quickly what the issue was and she cleaned the phone completely before putting it together. I was very happy for the service and I cant wait to deal with her again if I need further assistance. - Catherine Tompkins

Crystal Fisher Art

Our phone was locked on the home screen and we took it in, the lady wouldnt offer to help she would only sell us a new one. Didnt suggest calling corporate didnt suggest anything but super pushy for us to buy new. More than once she said all we can do is buy new. We called corporate Bell and they told us how to reset the phone! Never stepping foot in that location again. Glad I looked further into this!

Michelle Malloy

Went in for upgrade on 2 devices. Simon B, the rep, was......OUTSTANDING. Lord knows how difficult it can be to get decent cx service from Bell, or anywhere these days... but Simon B, proved that there are still good employees out there who care and will take the time with you. Simon B, is going to be my 'go to' guy if I have any questions or concerns about anything Bell related. Give the guy, a raise, or like buy him lunch or something lol he deserves it

William bradley

Best store ever great staff

kyle Dubbyah

Go to the store to upgrade my phone the guy had no interest and tells me call the bell number so I call the bell number and wouldn’t you know it they tell me go to the store lol what a joke

Trevor Smith

Excellent service from Adan. The staff is amazing, they did a very good job with a very reasonable customer and solved his problem while I was there.

Lewis Matthews

Ignorant service, I waited for an entire hour for a phone which I was told was free on my contract, only to find out it was $200 for the phone, no apology was made. Do your job Bell! Ridiculous

jatinder singh

Horrible service. Go to some other Bell store except this one please. Wastage of time. Completely ignorant service providers.

me2008

I just had one of those annoying calls by people (Telecom) representing Bell Canada. It was annoying because the phone rang, I answered, then had to wait for the person to come on. I made him wait, then began to complain, and he hung up on me. If we are called again, I will be making a complaint of harassment against Bell.

Josh Pellow

good store

rupinder kaur

Very good service. Friendly staff

Kriti Shah

I had a great experience here. The employees were super helpful and provided me with very satisfying service. Definitely coming back here for all my Bell needs!

Shelley Craig

Horrible phones, and they sold me a new one after 8 months because my cord would not charge then they told me after I bought it that they have a charger you can lay phone on by the time I already bought new phone. This store carries phones that are broken as I have purchased 2 phones in 8 months and I will never go buy another phone from this store again.

Jessica Macpherson

Worst customer service.

Marvin Dyck

Service was good but slow

Anita Pellerin

I would give this place zero stars if we were able to... Save yourselves the money and the hassle & contact the real Bell (not this franchise) online or over the phone & they can help you for free instead of being overcharged by this franchise (ask Bell they'll tell you it's NOT a real Bell store)!! When I was there is was obvious the manager was looking out for herself only...Not for the customers, & not for the employees either! She was very rude, belittling, & full of excuses for everything she was asked/questioned about! Not a good experience at all! We won't go back!

Lynn Ouellette

No good for nothing!!!

Rebecca New

Great service on the phone and in store

Original Gamestir

Nice store with great customer service . With this location being in the Cornwall square it is the go to bell location in Cornwall . You can get all your phone needs, plus internet , with very good deals . They are a clean establishment with customers reps that are informed and no what there doing . This establishment is definitely good in my books thanks for all your help and great service to the community .

Jessica Crotty

The staff at this store are amazing, they took the time to review everything in great detail, answered all our questions and found us the perfect cell phone plan- loving our new phones!

justsayno toweed

1st the photo for the location is wrong. 2nd Bell is horrible. Stay away from them.

AJ DeSwart

Great team to work with, always on point.

Tracy Vetsch

Great service! Quick and efficient service! Great prices!

Peter Thiessen

I was with bell years ago and was ripped off, and it sounds like Bell has not changed. Hiking rates during Covid 19????? Classless as ever. Boycott this company.

Marie-Therese Nyman

Bell there's always something wrong, this time somebody disconnected us so we had no internet phone or television for 3 days.

Hannah Rolfe

By far the worst company I’ve ever been with, not only were the customer service representatives rude and humiliating they will alter your plan if purchased through a kiosk. I had been set up to pay 122 a month for 60 gbs and unlimited calling/texting. Not even a month later my account was cancelled due to going over my limit, 60gbs in less than a month? I really doubt that I have unlimited wifi.... anyway they proceeded to tell me the receipts I had infront of me were wrong . -10/10

Manpreet Sandhu

Great customer service!

Amy Thertell Productions

Had a great experience. Although the other reviews say that it’s not a real bell store it most definitely is. The sales team was great and got me a better deal than I had researched. Very friendly and worked very hard to make the process as smooth and easy as possible. Would recommend to anyone looking for a friendly experience and a good deal!

AJ K

Came in and was told there is a 2 person limit in store and if I wouldn’t mind waiting, I’d be helped shortly. They offered an appointment but i didnt mind hanging around The person helping me, I believe it was Corey, grabbed a chair for me and brought it to the entrance of the store to make me feel comfortable When i came in to upgrade my phone, he gave me a lot of different options for what may fit my budget. Great and honest help. Would recommend anyone to this location.

Heather Bazinet

Always busy and always offer a deal. Can pick up phone books too.

Chadnobyl

Bought a new phone and a screen protector from this location. The employee offered to put on the protector for me. There are air bubbles underneath the screen protector. After talking with staff they offered to put a liquid screen protector on for me for free. Very helpful.

Terri-Lynn Procenko (TL)

Thanks for the great service

Deb Miller

Great deals very helpful

Raghubir Chandher

(Translated) Bell layer (Original) Bell camada

Bobbi Metcalf

I once was a long time valued customer but decided to go with a different provider. After a few years decided to go back. Bell was #1 to me...Wrong! Worst mistake I ever did. Bells customer service was horrible. The never ending harrassing phone calls. When I set up a payment plan I don't need a phone call every day. Bell needs to know that after three calls per day...it is harrassment! When I decide to leave I do not need to be transferred to five different people trying to talk me out of it. Bell is and will always be the worst provider in my eyes.

Stacey Dunning

My husband and I switched our services over to Bell a few months ago and during the transfer my husband’s phone was locked. Simon, one of the customer service representatives at this location, went above and beyond making phone calls and ultimately figuring out how to unlock my husbands phone! I thoroughly impressed with his service and commitment to me as a new Bell customer. Thanks Simon!

Scott H

Complete and utter rip off. Just talked to them about a sim card. Wont just sell me one, have to have them activate it, even though bell will do it for free. Not the first time I have attempted to deal with this store with no success. Nickel and dime you to death (more like loonie and toonie!). Better option goto the Source in the same strip mall, Friendly staff and no service charges.. Go Figure. Went to them first but they didnt have the sim car I needed. Will wait until they do.

Nish

Perhaps one of the best store experiences ever had. They never fail to deliver so I'm glad I found this store and I was pleasantly surprised. Customer service is obviously their strategy and it shows, hence I have also referred others already. Great work!

Lazer Beam

Not equipped to handle repairs

Shannon Studd

I have been with Bell for almost a month and the staff are very nice and straight forward. I love the service! ????????

Osi Oce

A fine establishment. The people so friendly and willing to help with any issue.

Herb Kenny

Very helpful glad she was able to transfer all my data!

Matt Tonucci

Quick to sell you on a service or device, also quick to avoid any kind of after sale support.

Ethan Rabby

Exceptional service when I had issues with my old phone. They put me into a new contract for less money and gave me a brand new device.

raj arune

Awesome ppl awesome service really liked the place

Kim Renwick

Nick was excellente! Thank you to him and Andrew for helping me get set up and everything transferred.

Connie Shaw

Customet service was great

Dale Brewster

Great service by Harpreet

Tannis Pearson

Amazing customer service and quality products to choose from!

Hank Bellerose

Harpreet Kaur was very helpful in transferring information and data from my old phone to my new phone. She was very pleasant to talk to and a delite to deal with .

Nicole Kalicazk

I went back to Bell after two weeks with Cogeco which was terrible.Six techs came out for Internet tv and phone.I cancelled their services and went back to Bell tv and telephone.Since last Saturday my phone hasn’t worked well.Yesterday the line was dead .Today tech came in .Apparently the wires had been cut .Weird since Bell was the last installer.Fourty minutes after the tech left I have no telephone service.Again.Not Happy at all.☹️????

Nataca Iwanov

The staff was patient and did all they could for me. Found the best deals available for me to upgrade my phone and plan.

Cheryl Mcmahon

They don't stand by their products or contracts

Mohsen Ahmad

Teddy was amazing, very helpful. He is usually stationed on the lower floor.

Cordell

Great service

Laurelle Hommy

After Last summers fiasco of them losing my phone and denying it and making me pay for a lost phone rather than damaged. I was just going to walk away from their service and let sleeping dogs lie. Now I know that they deliberately mislead both my husband and son and overcharged both. Costco Bell has my business forever. DO NOT use Bell Store if you want to be treated with respect.

ChyGuy 22

I switched from Rogers to Bell 2 years ago and do not regret my decision. The staff there are very welcoming and do their best to give me the best possible deals for what I need. They have also assisted me with finding cool apps to make things easier using the phone I have and everyday life and assisted me with ordering a new phone when my old one got damaged. I would %100 suggest Bell to anyone who is looking for a company that has great staff who are very knowledgeable about their phones and will assist you in finding what works best for you.

Lynn Salter

Friendly, helpful and courteous in showing me how to use my new watch

Tamara s

I ordered a phone over a week ago. I was told it would be in within 4 days. When it hit 6 days I called to get an update as I had not heard anything. When I called I was told it could another 4 days. They then called me days later saying it would be at least another week. Every time I spoke to them they tried to upsell me on the phone I wanted, so they wanted me to pay more for a phone over their mistakes. Super frustrating.

Kelly Boston

I will never go back to this store the weekday girl is arrogant and even though I had my receipt and after only 2 weeks of buying a cell phone case one of the button protectors fell off she would not give me a refund to put towards a new case. Terrible service.

Sulsha Shah

I had to go 2 times. Both times different girls behind the counter but both are very professional and helpful. They make your visit worth. I will suggest to my friends.

Thomas Manuel

Came in for a new case, left with a new phone and a cheaper/more comprehensive plan instead.

Matthew Colangelo

My phone contract recently expired, instead of lowering my monthly bill by the amount I was paying for the smartphone each month and switching to a month the month rate like previous providers have done, Bell opted to simply raise my base plan rate not only to what I was paying for my base plan + phone payments, but higher with no notification or option. I'm not sure how this is even legal but it is at the very least, wildly unethical.

Nick Splaine

Worst place ever

Hernish Acharya

Great service

Mladenka Pocrnja

Great service

Madison Dow

The service lady was very sweet and informative

brandon-Lee Johannes

Great service every time I come here.

Justin Meyer

Took forever to get anything done, stuff wasn't very friendly. She seemed like she didn't want to be there and couldn't answer any questions I had.

Rob Jordan

The staff are super awesome. I was in there today and they helped me immensely. I'll be back there next Friday or Saturday to buy a new A71 and I have a case being saved for me as it's the last one. Even the plan is cheaper. My current plan is at $105/month total for 2 gb and the new one is $8 cheaper with 25gb. How freaking awesome is that?!?! ???? I totally recommend this store to anyone looking to upgrading or buying a new phone. The Manager there was my boss at Target and now he's a great manager at Bell for what I can tell. He was the reason I switched to Bell. Very approachable, kind, informative and outstanding with how he helped. I've had some problems with Bell before but nothing compared to Telus when I dealt with them. Bell is where I'm staying. Him and his staff have help me plenty of times. I've been in other competitive stores and your store is by far the best. I won't dare step into a competitive store now.

Sharon Forsyth

Couldn't help me with my problem.very busy short staffed.

Jesse Teresinski

Best store ever

Brendan Cusack

Meah

Dave Bruneau

Their customer service sucks . That kurt guy is the worstsale rep ever. He wouldn't serve me because i just wanted tochange plan and the only thing he answer was im not here to make deal but to sell cellphone .

TRENTON B

Awesome service, would recommend!

arose58

Have always found the staff here friendly and willing to help. They also are very upfront and honest on what you can expect. Bell corporate sets the rules but they do the best they can.

Steve Herzberg

Ok

Tyler Magnusson

Have regard for prepaid clients. Cant get to managers cause staff wont allow me. Wouldnt recommend them. Cant resolve issues I'm having being charged 4 Times in 2 months.

Aaron Nicholls

Terrible service, their phone reps are useless oxygen thieves. If you like getting ripped off on data charges and then lied to about how they will fix the issue then Bell is perfect for you.

Cynthia G

Maddie in the Cranbrook store is amazing!!! So helpful and kind. Made our experience 10 out of 10!! Definitely be back!!!

Colin Abbott

Poor service limited service

Peter McKenny

Staff is there for you. Freindly and courtious. Its nice to feel like im more than just a phone number.

Tanya Keeler

I was in and dealt with Jennifer today. She was amazingly patient with me as well as knowledgeable. She made sure I got the best phone AND plan that suited my needs. It was very busy and she managed to keep us all feeling welcome. I really appreciated her help.

Shayne Gonczy

Very polite and helpful!

MoMo “MoMo”

Two employees from Rogers told me to go with Bell. Thanks

Brittany Galla

Lairen and his associate were very helpful with the switch over to bell from telus great customer service thanks so much again ????????

Chris Rutledge

Long wait times to be helped.

Henry Koopmans

Very friendly staff who answered all my questions about switching carriers

Kathy Jackson

Very helpful

chantania kinsey

We walked in here 5 minutes before closing and the owner stayed for 2 hours to help get our phone plans migrated from prepaid to post-paid. Didn’t purchase a single item, and he was still happy to help and didn’t demonstrate any impatience with us. Also gave us a cold drink while we were waiting, was very considerate, and helped us out of a tricky situation with our Bell account. 10/10 will only return to this location.

Lea

Bell reps at the Kiosk in the Northgate mall are not helpful whatsoever and don't even seem the least bit sorry at all when they say they can't help you. I was at the kiosk just about 2 weeks ago to see about purchasing a new sat receiver. There were two of them and not busy whatsoever. They sold them there, but very expensive. I asked if there was any way I could get any sort of discount for being a loyal customer for 10 years or so. Rather than maybe trying to phone and link up with someone from bell who might be able to assist with that there (they must be able to do this as bell reps), they simply tell me I have to call bell a speak to a rep on phone myself. Nothing they could do at all. Then bought a receiver at bell store by No Frills and attempt to return it to Northgate Kiosk on weekend (other bell stores closed), and again no help! Can but receivers at the kiosk, but I can't return it there due to some corporate thing. There is nothing they can do! I tell them this is the secret me time I've been to the kiosk in past few weeks and both times no help! Guy says "we've only been open at this kiosk for two weeks" Duh! I just said in past few weeks! What exactly do these bell reps do! DO NOT waste your time at this kiosk in the mall and do not make them any commission purchasing items there!

Tyler Akins

I had a great experience at this Bell location. The store manager was very professional, offered great deals, was very polite and knowledgable. i will be going here in the future.

Tibor Omercic

Insanely slow, and was told warranty would be 150 deposit which 1 year later went up to 200 without my knowledge. Not a great location

Jarod Tracy

absolutely horrible service the man working did not look like an employee at all he was wearing grungy clothing was very hostile didn't have a name tag but I would definitely not recommend going to this location! I hope that was not a manager cause that was some of the worst customer service I've ever received. I'd avoid at all costs!

t Coady

Affordable plan and helpful staff

Steve Skiffington

Very friendly, quick service from knowledgeable staff

Charlene Lefebvre

Excellent service

Ralph Miller

Keith Federline always does an excellent job answering my questions

Shawn Leblanc

Beth the manager is rude they are unhelpful and dont kjow how to do their jobs

Rylan Rooke

Very impressed Devon helped me and he’s a great sales person he was even willing to stay late and help me with my purchases well done Devon

Kalpana Khaitan

Excellent service. Highly qualified staff.

Daniel Dufoe

If it were possible to give zero I would 4 days of trying to purchase new cell phones online and nobody can fulfill the order Customer service is sub par. Agents respond to valid questions as though you are wasting their time. I will never do business with bell EVER

James Thomson

The only Bell store in Trenton and the only Roger store in Trenton are in the same building. I feel I have the illusion of choice.

Jayme Marsh

10/10 service at this location. Layla was GREAT! She was so helpful and made upgrading my phone super easy! The building was a little cold lol, but I definitely recommend this location

Cory Lien

Great service!

Hannah Ketchum

The girl helping us was really patient and did an amazing job!

Doreen M

DO NOT deal with this store!! Had issue with a phone and parked in front of the store a few minutes before their closing time. Saw the manager's hands flail and the other employee literally ran to the door and locked it as we approached!! Shocked, got back into our vehicle and as we drove away I called them enquiring why that was done. No explanations. NO APOLOGIES. No more of our business. (We have 5 phones on our account). This was not the first issue with this store but is is the last.

mary Willard

I always have a great experience at the Bell Store. Very knowledgeable staff. They spent a lot of time helping .e and resolving my email problem. Excellent customer service.

Matthew Randall

3 staff just talking not even asked us if we needed help wasn't impressed

Carole Doherty

I would like to share that I have had excellent customer service at this Bell store. Annette, Laren and Madison have been so helpful. I'm sure all of the staff there are great. I would highly recommend them.

Joann Vriend

Very friendly and patient person who helped me.

Melissa Nelson

Good

Matthieu Pitre

Bad service, staff is rude and dismissive if you aren't looking to purchase immediately. Too dependant on sales.

Vince Cook

Sold me a used hub trying to say it was new. How do I know this the pass word to get into it was change from the default. The only way to do that is creating a new pass word. Had to have the unit rest by calling bell before I could us it.

Abhi Jain

Thank you so much for helping me out Harpreet! She knew what she was doing and called bell many times to make sure i have the best plan.

Kim. Friesz.

Good

Deborah Hart

Wonderful service. Very patient...no pressure when comparing prices. Highly recommend Kurt and Sean for excellent service.

R Urquhart

Why in "hell" would anybody use Bell Canada. Does rip off mean anything to anybody.

Stanley Daniels

I've shopped at this location a number of times before - won't ever go back there now. Not an ounce of manners or professionalism at this location anymore. I like Bell products, but won't go back to this store ever again.

Sean Bieraugle

Service was excellent , Harpreet was professional and very curtious

Dee Luu

Great service and friendly

Shar Thompson

They try to help with my bell phone

Grace Grant

Had a positive experience with all the staff and am returning to upgrade my phone again this week....best service ever. My husband used this same store just recently, because of the great service I received, and is pleased with the great customer service he also got, which says a lot!!

Yvonne Slevin

Very helpful. Answered all my questions. Upgrading to a new phone made very easy.

Joe Gill

I am from Toronto. Visited the store . Spoke with Greg . I was planning to add one more number to my bell account. But I had some specific needs. Amazingly this gentleman worked had along with his colleagues and helped me out. On top of that he has offered me additional discounts. Great place. Amazing service. I might visit again in a month.

Anthony C

Only offered 10 mbps download speed in my area and when everything was set up it was actually only 5. The modem they gave me was defective. Had to drive an hour to replace it only to find the replacement faulty as well. Ended up canceling and they wouldn't cancel till the following Monday. Its now Tuesday and the cancel request still hasn't gone through. They won't allow us to take the modem back to the store so we have to print off a label and ship it. If you ever have to set up internet don't waste your time with Bell.

Taco Grande

Internet stopped working. After dealing with online tech support (useless) I had to go to the store. At the store I was told I needed to make an online appointment ( how was I supposed to do that with no internet). Got home, still didn't work. 2 mire hours with tech support. Finally a day later a technician came, and said the problem could have been resolved by bell online, in 5 min.

Art Schrenk

Nice

Colleen Bonner

I spoke with Laren regarding options with Bell in Kimberley BC. He was extremely professional, polite, friendly and knowledgeable. He has renewed my faith with MTS and I would highly recommend his customer service!

Katrina T

Great service ! Walked away with 2 brand new phones & a tablet with super great service . Harpreet was the sales rep and she was thorough with the info and made sure I understood all the other fees that would be on my bill (cancelled old phone early) . She was friendly and easy to talk to. Not a pushy sales lady at all ! Really satisfied and highly reccomended to take your business here and you'll be as happy as I am ! Thanks Harpreet !

Alex L

DO NOT GO TO THIS STORE!!! This store is a WorldLynx franchise, with a Bell banner. Every single admin fee they will charge, will be charge to you again by bell, as they are NOT a corporate store! The manager performed two phone number changes for me, charging $21 +tx each. When I asked if i would pay that fee again on my bill, she answered that it shouldn't because I was getting it done in store, and that she had to get paid to do the service. Once my next bill received, SURPRISE $20 per phone again. I called Bell and they said that because the store is a franchise, they can charge whatever service fee, but that those fees are not from Bell, as those will appear on the next bill. Go somewhere else! If it's for admin issues, call Bell's customer service. Otherwise, you pay everything in double!

bob pearcey

Very good service

Aaron Thistle

The advisors were super friendly and the store was clean. It was great to see.

babasaheb shah

Very helpful and knowledgeable staff. They try to get you the best deal possible.

Heli Gloria Vail

Kurt was extremely helpful! Spent lots of time explaining. Very professional and pleasant!

Mike smith

This store is deplorable no customer service will not even sell you bell sim cards. Bell mobility head office is looking at their francise to see if they keep it. Its time to boycott this store till they fix up their act or bell mobility gives us a new store in Cornwall that will serve bell customers. This store will not follow bell rues they think they are above and beyond bell rules. Wow are they in for a surprise. This store has even been reported to CRTC. Time to boycott bell mobility at cornwall square.

Troy Hoban

Harprit Was very helpful. Would definitely return to that store.

Heidi Browning

Thanks Jessa!

Susan Quillinan

Had a great experience at the Bell store this week, Shauna was so very helpful and the service was fantastic. I got a new iPhone and switched my provider from Telus over to Bell it was quick and seamless.

Dylan MacDiarmid

Wonderful service. Most seamless process ive been through to purchase a phone. A young gentlemen helped me and was very knowledgeable, he was quick to help me find the phone and plan i was looking for.

WILLIAM PIGGOTT

Frieny staff

Jessica Gray

460-140 St Albert has helpful staff and great service!

MorgueAnna Rue

Best service ever!!!!!

Natish Jabalia

This is the best bell store i’ve ever visited.. the customer service they provide is quite good.. and the employees working are quite professional and humble. I highly recommend this store.. Exceptionally good customer service.

Leslie Grant

Good place. To get your phone

Catherine Wood

We went in to change my BF's cell plan. Dev was fantastic and helped us out. The customer service line was completely unhelpful, despite the fact that my BF has been a Bell customer for over 16 years. Dev got someone who could help and we left very happy with the service. If I had gotten this sort of assistance when I was with Bell I would have stayed a customer.

Rejean Desjardins

Thanks you Jeff for helping setup my new phone.

Tracy Roy

2 automatic. Need people

Claire Sauve

I always get good customer service when I'm being served by Bethanne at Bell.

Tim Mitchell

Good friendly service

Champlifts255

The manager David refused to serve me, I have a medical exemption from my doctor to not require a face covering , since living in Cranbrook this is the only place that has given me a real hard time , he was quite rude and passive aggressive.

Janice Jones

We were really impressed with the service we received at this location. The young man, Justin Shelleby, was very helpful, polite and patient with my husband and I who are seniors.

Kathie Stewart

Excellent service.

Jason Feltmate

Customer service is great

Leah Dawe

Walked in and the guy behind the counted looked super grumpy when he greeted me. He never stood up to greet me or even break his unwelcoming body language. I asked if they sell min for the phone and he just said that they don't because they aren't a true bell store just an independent branch. Ok, that's fine I can go somewhere else, but, the only signage is for Bell so that's kind of misleading. I said thanks and left. It was an awkward and uncomfortable encounter. I would never go back to this location if this is the atmosphere that's created.

Morgan SB

I went into the store with the intent to purchase outright an Apple Watch. Mine and my husbands phone plan is in his name. They did not want to sell the watch outright to me, unless I had an account. Mentioned a credit check which when buying a device outright is not an accurate statement. Attempted to have me to make my own account to link the watch to, then said if I did be three months till I can move it over to mine and my husbands plan. Quoted the wrong plan price to me. Talked to a friend who worked for a different company previously , said basically they don’t get commission on device sales alone. Ended up leaving with no device.

Roger Cambray

Don’t advertise that you’re open till 7 when you close at 6

Janet Buckley

Keith was very helpful!

ZeldaFan141

Wonderful customer service very thorough and helpful!

Mitchell Smith

Terrible service , rude and aweful product knowledge. Found out the hard way that these guys are actually a dealer store (i.e. they aren't owned by bell)

Marc M

- Worst customer service. Can't understand the person, gets rude then won't pass me onto his supervisor (he said his id was Ez43045 Mark but, again, I couldn't pass that onto anyone). I've used Bell off and on for various services for decades, and poor customer service has been a constant. - 2 or 3 year contracts actually allow for price increases but don't expect the salesperson to explain that. It's in the fine print. - Fibre optic system is average at best. Not trouble free for us. There are much better providers out there. Better prices, customer service and quality internet.