I purchased a refurbished Mac computer from this company for over $1,000. I explained to them what I needed it for and they told me I could use this computer for this, no issues!
After about 3 weeks the computer stopped holding its charge. I would be using it and watch it drain 10% of its charge within 20 minutes. I teach online and this is a serious issue. My computer died in the middle of a class even though it was plugged in.
I took it back in and explained the issue. They said it was the plug in and gave me a new one - great!
Took it home, the issue was NOT fixed. Power still draining quickly. This is NOT acceptable after paying over $1,000 for a Mac computer.
I took it back in. They called several days later saying there was nothing wrong and that they would not charge me for the service. HMMM sooo I’m making up a problem?? You are right I am NOT paying for the service I want my computer that you sold me for over a $1,000 to work!!! Needless to say I was not happy and needed time to think about what I should do. Personally I wanted my money back. I felt like they stole from me and sold me something faulty.
They called several times but never left a message for me to hear. Never talk to me verbally and I never received a notice or something written saying if I did not pick my computer up by a certain date they would “recycle it”
I went back in today to get the computer that I paid over $1,000 for after and was told they “recycled it”. Sorry we don’t have space to hold a computer (which is very small by the way!!) SORRY but since you did not verbally have a conversation with me to say that you would do this OR send me a notice to say that you would do this...THIS is STEALING, not matter the length of time. I hope as a “good” business you will make this right. I expect my money back. Since I assume you cleared MY computer that I paid $1,000 for, fixed the issue it had and RESOLD (recycled).
WOW just WOW!