Reviews of Computer Service Depot (Computer Repair)

Emily Shiu

Every time I've been here, the staff are extremely friendly and helpful! They always do their best to make sure the customers have the best experience and also the lowest prices. I literally drove an hour from Mississauga just to come back here because I knew they were reliable and friendly.

Kw Nightwalker

Very friendly staff! Great location for all your computer needs! I was very impressed with their staff helpness! And if I need help again I will for sure go back to see them as I found them on google and was very impressed!!

Adriana's Place

I showed up on a Saturday not realizing they were closed...However a store employee was standing outside and he was MORE than happy to open the store and help us...Not only did the device get an upgrade they didn't even charge for it!!!! I will be referring everyone I know to this wonderful and helpful staff!! They really understand CUSTOMER SERVICE!

Chris Freiburger

There is no other Computer store in the area that you should deal with PERIOD. I have done business with these fine folks for over the past two years for both my business and my family members. The amount of experience and professionalism that they offer can't be compared to anyone I have ever dealt with in the past. My very first experience with them had me hooked for life. My server had suffered a melt down and even though it was running on no legs Yale was able to recover my data and get me back to good in a short period of time. Since then they have developed proper fail safe protection for all my machines and server, remote backups and monthly maintenance. They have highly skilled people who can also do onsite service if it is required which I have also utilized in the past. I have zero fear any more of any type of data loss regardless of circumstances which allows me to sleep comfortable at night. They have a solution for pretty much every need be it for your laptop or personal PC/Mac or if you are into home entertainment you have to check out their Android boxes that allow you to watch pretty much ANYTHING you are looking for. Probably one of the best testimonials to their skill sets is that they were able to take my Mother's laptop and make it SUPER user friendly for her, simplify what she needs and wants and make her not afraid of Windows 10. She absolutely loves her laptop again and can do all the things she wants without any doubts. The fact that I'm not having to go "fix" her computer after Sunday dinner any longer is worth all the money in the world. Yale, Tony, Ryan, Julia and their crew of professionals are the best! Go there just once like I did, you will never go anywhere else ever again I promise you!

Blaine Selkirk

I brought my botched tower work computer self-rebuild in for un-botching. Fantastic work at a fantastic price. Two lessons learned. I'm not going to self-rebuild anymore, and I'm going to trust CSD for all my work. Thanks again, Tony and staff!

Steve Martin

I have found the Staff and service at Computer Service Depot to be consistently excellent. Thank you to Tony and his crew.

Calen Siddall

I stopped into this place after a other computer store was busy and I could not be hapoier that I did. The staff were incredibly friendly, knowledgeable and fair. I got an SSD put into my Mac and they had it up and running in no time for a fantastic rate. Really could not recommend this place more.

Aishwarya Joshi

The staff is extremely helpful and understanding of the individual needs of the customers. Every single employee was trained well at their job. Rates offered here were very affordable and service given was one of the best in Waterloo.

Ziyan Liu

DONT WASTE UR MONEY HERE. Staff is ignorant and rude. My gf brought in her computer for water damage and spent over $300 on drying and a new keyboard. At that time they promised all parts of the computer are carefully examined and all water has been taken care of. One week later her computer stopped working again. We brought the computer back to repair. Another week later, we were told the motherboard is damaged due to the water, which they claimed to be completely examined and taken care of in the first time. The worst part was the repair guy admitted that he DIDNT TAKE APART the computer after we sent it back - he just told us this computer is definitely unrepairable due to water damage so he wouldn’t even bother checking again.

Jason O'Keefe

Great staff, very friendly, very knowledgeable on different products. Service debt is amazing.

J E M

I have used this company for over 6 years now, from computers, KODI , Set-up and advice! Best computer store out there. I would highly recommend them

Mark Gifford

These guys are professionals! When my work computer wouldn’t start up, they handled it in a timely way so that business was minimally disrupted at a price that was fair. This is my second time using their services and I would highly recommend.

Jae Han

Really nice. Got a cheap/free component for my last year school project.

Leo Cai

They were confused when I told them I installed Windows 10 using a disc image on a USB key... Said it was impossible lmfao Took my system for a week to tell me the motherboard was defective I returned the motherboard for repair and the same issues were present I even bought a new motherboard and still the same issues were present After I tried to fix it on my own, I found out it was the CPU that was defective on arrival Idk why I even coming here after the obviously suspect technical knowledge of the employees Absolute joke Scam artists

Moien Alizadeh

This is the worst small shop on Best Buy which is rapidly defaming Best Buy with the rude staff and unacceptably poor service. Limited knowledge of customer relationship and an unvetted and irresponsible opportunity given to such reseller by Best Buy allows such business to continue existence even though "manager" of such business, Adam: -lacks understanding of how simple online transactions take place -Disrespects customers - Provides limited or inaccurate information regarding transactions

Jimmy Singh

Dan and the entire team is awesome! Fixed an issue for free. Highly recommend them!

Nature's Ethos

Unforeseen computer issues always seem so daunting... My computer stopped working completely one night this week....initially doing some failed online-troubleshooting myself, I eventually resigned and ended up taking it over to CS Depot--partially due to local convenience; partially due to seeing good reviews online--they took what started as a really bad situation (needing a whole new computer, basically) and instead worked with me to find an affordable, alternative solution; they dedicated the extra time into actually helping FIX the problem, rather than just trying to convince me there was no hope and up-sell me a new stock computer instead - the convenient solution in our 'throw-away' society. In the end, I've received a machine back that's running smoother than ever (so far, so good!)--even if it is with an upgraded OS that I didn't really want/ask for... >.> Thanks so much Tony and team, for your help throughout; the efficiency, and down-to-earth professionalism really made for a great experience in the end, considering the crummy circumstance. I will certainly recommend in the future! PS - thanks again to Nicole for toting my computer tower back home for me. =)

Doug Hill

Excellent customer service ,great after sale service and all at very competitive pricing , never find this level at a big box store . For a user & not a real computer person , this is invaluable

Nick Nolfi

I purchased a great Lenovo laptop from Computer Service Depot through the Best Buy Marketplace. I am so pleased with my purchase that I have vowed NEVER again to buy a laptop from a big box store. For a paltry $1691.96 (including taxes) I got a superb machine that vastly outperforms and is far more reliable than any laptop I have ever owned. (I have owned many HP, ASUS, Acer, Sony, etc. models). Here are its basic specs: Lenovo E595 Laptop with AMD Ryzen 5-3500U CPU, 15.6" FHD Screen, AMD Radeon Vega Integrated Graphics, 16 GB RAM, 2 TB SSD, Windows 10 Pro, 3-year extended warranty at no additional cost (no hassle dealing with aggressive salespeople) ALL FOR $1497.00 plus HST! If you want a 16" MacBook Pro with 16 GB RAM and a 2 TB SSD, you'll have to shell out $3999, not including HST. Naturally, the MacBook Pro has lots of additional bells and whistles, but I (and I suspect most people) have no use for them. I would much prefer to keep the additional $2826.91 in my pocketbook, thank you very much! This machine is a BEAST! I have run the following simultaneously and the laptop hardly broke a sweat: 2 virtual machines, Microsoft Visual Studio, Microsoft Word and Excel (multiple files open), Chrome (logged on to 2 different accounts with numerous tabs open), TeamViewer, Thunderbird, Foxit Phantom PDF, and a few other lesser-known apps. I received the laptop within 2 days of having ordered it. It arrived in perfect condition with Windows and all drivers updated. After installing A LOT of software, I did not notice any significant slowdown in boot-up time or overall performance. From now on, it's Lenovo and Computer Service Depot all the way! My days of grappling with driver issues, unreliable hardware, generally cheap quality, and pushy salespeople are over!

Alysha M

went in there to buy a new laptop and had the pleasure of interacting with knowledgeable staff that weren't just trying to make a sale, but rather find a laptop that is perfect for me. They literally printed out a list of competitors who sold a product they didn't have, and showed it to me so that i could see the price and quality differences. Ended up buying a lovely asus laptop (which came with a student discount). Would defineltey recommend this place to anyone buying a PC. Will say that they don't a huge quantity like Best Buy since they are a small store. But unlike many of my interactions with Best Buy the staff really know what they are selling

Mark Bowman

CSD has the best service in town by far. Even when they are incredibly busy, and I have an urgent problem, I know that they will do everything possible to help us out within hours or even minutes. Their prices on products are even lower than any other big store, so they are literally my go to place for service and products.

Faith Eternal

This computer store provides phenomenal service! The staff is friendly and helpful, and the owner exceedingly cheerful and eager to ensure customer satisfaction. If you want to purchase computer-related products, or acquire repair service for your laptop, this is definitely THE place to come, even if you do not live in Waterloo! They are fair in pricing, honest in assessment, and very, very efficient in operations. You won't be disappointed! I certainly was not: Computer Service Depot repaired my laptop last week with care, precision, and a smile. I am extremely pleased and intend to remain a permanent customer!

Dave Finch

Fantastic service and dedicated staff. Every experience I have had with CS Depot has been great. I frequently recommend friends and family.

Leonid Aisenshtat

The manager, I was talking to, was unpleasant, arrogant and rude. He kept interrupting me, arguing and embarrassing me in front of my son, though he had no clue what he was talking about. At the end he refused to sell me the part I was looking for, turned his back to me going into his tiny room behind the counter. I left the store, which is located in Waterloo (King/Columbia intersection), with heavy feelings and I am not coming back. P.S.: All the parts, that I was looking for to upgrade my son's computer (including the case and 24x12 PSU Adapter), I was able to find in Canada Computers store, which is located just a cross of the street.

Michelle Nguyen

Charged me $60 to take a look at my laptop's issue as my touchpad wasn't able to press down (still worked via touch). Wanted to charge another $200 to replace the plastic touchpad square, but they wouldn't tell me exactly why and what was wrong with it. Ended up taking it back and asking a friend to open it up. We made some simple manual fixes and took an hour from start to finish, including research. Really regret bringing it in as I could have saved that initial $60.

Aatash Amir

Poor customer service. Don't expect your order to be shipped on time. Would highly recommend finding another company, as there are many that are willing to work alongside the customer to find a solution.

Brynn Mongeon

The CSD team was unbelievably professional and transparent with me when I visited to purchase a laptop. They accommodated my needs generously and provided me with insight without bias. Highly recommend for both Mac and PC purchases. Super happy with my experience with Tony and Adam.

Adam Hellyer

Friendly, Informative, and Expedient service I brought my laptop in because I was unable to log in after a windows update. The man at the counter walked me through my options for service at the store, or sending it back to my provider (Dell). I asked him to look at it for me and before I knew it a day or two later I received a call saying it was ready. Will definitely recommend to friends and family

Rebecca McKay (Soprano)

I came here simply because it was next door to my house. I was just amazed at the service I got. The showroom is beautiful. Visually it's not cluttered and allows you to keep focus. The sales people were attendant to my needs and spend a lot of time with me, way more than I have ever had at any big box store. I bought a laptop feeling way more informed about my purchase and I learnt a lot about computers and my needs. They gave me room to breathe and provided options I wouldn't have thought of otherwise. Their service department was quick and easy to communicate with. These guys are a barrel of laughs, made a usually painful experience loads of fun! Client for life!

Corey Stone

Excellent service, extremely friendly, personalble, knowledgeable staff. They helped me set up my while office computer systems and were incredible from when I started planning, to the installation, to whenever I need any help.

Marilyn Hay

This is my go-to place when I have computer problems. They are fast, do good work, explain things to me, and prices are fair. Lots of parking for drop-off and pick-up. I wish they were open 24/7!

RC Morgan

Great personal service, will only sell you what you need. Repairs are completed promptly and they will ensure you are satisfied. I have recommended to many friends who all have reported positive experiences.

P N

Great work New SSD drive replaces in less than 24 hours Great price and work

Moien Giashi

Very rude customer service and very rude manager. Failing at basic business operations, made multiple mistakes and instead of solving issues, threatened to charge us extra on visa. Very shocked how Best Buy works with them. eCommerce stands on good customer service, not rude, impolite managers that cause inconvenience, learn from Amazon.

Katie Sellars

Extremely thorough, knowledgeable and friendly. We really trust these people - they go above and beyond.

Han Chao Zhao

Other places let you wait for days or even a week to let you know what is going on. Computer Service Depot figured out the problem right away and replaced my hard drive within two days. The boss may offer you a free burger if you go. :)

Viola Schmid

Super friendly and helpful staff! Brought my laptop in yesterday. Got the screen replaced by noon the next day! Was SUPER happy as I need my laptop!!!

kory Glasier

This place is just plainly awesome! Dont listen to them dead pixels!!!!

Michael Cordeiro

Always willing to help get you the right product. Excellent after purchase service.

Rahul Gupta

My experience was not great with them..

Lilies White

Great experiences working with the Computer Service Depot for our computer needs at Lilies White Floral Studio. Fast, friendly, knowledgeable and fairly priced! I can't recommend them enough!

GEORGE MIHUTIU

The customer service is awesome. This is how everybody should treat their clients. They are fast and reliable trying to help and give you the right technical support. Also the prices are great. I recommend them from all my heart. I am sow happy cause I found them here in Waterloo. If you want to buy anything that's related to a computer (desktops, laptops, tablets you name it) you can find it here. Even if they don't have it right away - they can bring that device for you. I had very bad experience with other big stores like Canada Computers witch they hire students and they don't have a clue about computers. Also they don't have a phone number where you can call or email and you will end up talking with robots or receive no reply emails. They put thousands of products on they website but they don't have it on stock. Thank you TONY for the great customer service!

Grant Movold

Here's my story and why I highly recommend CSD: I had a crashing problem on my laptop and took it to CSD for repair. After seemingly getting it repaired, and paying my bill, I was dismayed to find the machine still crashed. This may seem like a disgruntled customer, BUT These guys stayed with my problem, took ownership of it, persevered and finally resolved my issue. With no additional fees charged to me. In my opinion this is all you can ask for from a repair depot. Many other places would have either abandoned the job, or charged more and more. My laptop has been working flawlessly after the final repair. That's what I came in for.

Sheida Shahi

Terrible market place seller. I ran into issues with purchasing their product through Bestbuy after days on the phone with best buy and being advised to report Computer Depot as fraud to my visa their computer arrives out of nowhere. After trying to resolve the issue and to give them the computer back (already got my money back from visa due to the shady transaction) they weren’t able to understand the issue and blamed me for their lack of management. They took zero responsibility for their terrible mistake and the level of interaction is beyond acceptable. Horrible customer service with zero responsibility and integrity. The store manager, Adam, is beyond unhelpful and did not understand a thing about the issue per his report back to bestbuy - just total nonesense.

Matthew Johnson

Friendly, knowledgable service. Worth the drive for me instead of going to the shop in my town.

Alexandra Dyment

Tony and his team are always happy to help.

Tim Piche

As an IT professional, it is important to have vendor partners you can rely on. I have been dealing with CSD for over 3 years and have been amazed at the level of service provided every time. Their sales staff are extremely knowledgable and their technicians are top notch! I would highly recommend CSD for any computer, network or Managed IT service they offer.

Tom Armbruster

I have been relying on Computer Service Depot since the 1990 s. For hardware, networking and service support they have always provided reliable products and service. They are completely up to date with latest hardware and software solutions. Their onsite service is amazing. Their emergency service to fix damaged hard drives or infected machines have saved me many times. I would recommend Computer Service Depot to any small or medium sized business. Tom Armbruster President - Owner Twin City Trophies Unique Screen Printing & Embroidery

S R

I've bought over $200,000 worth of computers and hardware from CSD over the years. I couldn't possibly be happier with their services. They serve from the smallest to the largest customer and I recommend everyone to them. My shiny Lenovo X1 Carbon laptop that they recommended is the best thing I've bought all year!

Jackie Hundt

I had an issue with my business email that was resolved very quickly. Even though I'm sure they were busy, they made me a priority so that my down time was minimal. I also brought in a laptop that needed to be repaired and it was done within a few days and it now works really well!

Stephen Dickinson

These guys are fantastic. They know their stuff, they take the time necessary to really help you and they are always there if you need support. Great all round place to shop with confidence.

Tee Zee

Where do I even start, my entire experience has been nothing but amazing. Especially Shayna, if you're reading this you go girl. Took my brand new top of the line Lenovo laptop in after it died in a week (lesson learned just cause they say it's the best it's not true). Within a day or so I was told that it had a dead motherboard which they said is unheard of for this laptop to do in a week and immediately said they'll order the part for me. Shayna was in contact with met throughout and updating me. A month and more passed and I was too busy to follow up I get a call from Shayna saying Lenovo is being a pain in the a** and I have to wait longer for the part. Being the customer service goddess she is she gave them a piece of her mind saying they need to fix it now which actually worked because they sent me a brand new replacement laptop that is the same or better spec. Computer Depot even offered me data transfer service which I didn't need. Throughout the entire process she kept me in the loop. Not to mention calling in the shop to get an update was a breeze too. All in all, if it didn't void my warranty I would break my laptop again just to deal with these amazing people again. Thanks y'all and keep up the good work!

S Schellenberg

Called with an operating system issue. Associate diagnosed the problem over the phone. Was back up and running in 5 minutes. Great service, I will definitely be back. Thanks for your help!

Connie Martin

They were very efficient in their work and effective at what they did!.

Natasha Urosevic

Not my personal review, but mom had a hard time getting what she needed... She brought in her laptop which had a dead pixel on the screen recently. When she first communicated what was wrong over the phone, she was told they could replace the entire laptop as she received it as a gift from us for Christmas. There was a delay because of supply, so she waited to hear back. Once the supply was in, she brought in her laptop. There were two people at the counter when she explained again it was a dead pixel in the screen and she was to receive a new unit. Either they didn't write it down or forgot, because when she received her bill and the unit, the contents were jumbled from a cleanup, but the dead pixel was still there. She asked again for the unit to be replaced and they said they were sorry for the mixup. This time on the phone she was told she could pickup her laptop within an hour. When she called back to see if it was available, she was told in a rather snarky tone that it would still be 19 hours to finish. When she asked what needed to be finished, it was determined that again they were doing something completely different than what was asked - they were loading her two external hard-drives onto the laptop from her previous desktop. Something that was not discussed or asked for. Eventually she received the new laptop as requested initially. Major communication breakdown it seems - not impressed with the service even though we've used them for years previous without any issues.

Jane Reinhart

Great prices, fantastic staff!

thomas armstrong

I have been doing business with Tony and his team for two years now. Never had any issues. Their always looking to provide the best solution for your needs.

Jo Path

technician refused to do cloud backup on my data even after 2 reps on separate calls took my private login credentials and told me it could be done free of charge since it's so simple. technician tried to make me come in for an appointment to backup my data MYSELF but WITH him for $60. he wanted a quick $60 so bad refused to follow a customer order. spoke to 3 reps who told me 3 diff stories. by the time i got the right story- that a cloud backup was never even attempted- the store was closing in an hour and i couldn't make it through rush hour to get my device. now i'm stuck staying up all night re-creating my documents from scratch for a huge meeting tomorrow. i'm so disappointed the promise from 3 diff reps that my data would be backed up on my cloud was never met. I even offered to pay but technician simply would not do it. such a simple thing could've helped me loads. was so prepared to give 5 stars & referrals. thanks for nothing

Reckless Clam

Absolutely incompetent. They will take your money even without solving your problem. Avoid at all cost.

Laura Noonan

Amazing experience. Helped us when we needed it the most, very efficient and reliable. If you ever need a computer repair I highly recommend!

peter schlotzhauer

Great friendly staff for a good price

Shawna Bauer-Kenyon

Excellent service from staff and a quality product.

Latif Ferdiner

Customer service skills r not good i don't like how they speak to me was very upset plus they r not giving enough advice to find the solution they suppose to know everything like best buy people and why did they open up the new store for all they say is i don't know and that's not good enough!!

Ming Zeng

Staff are incredibly informative and patient. Quick and high-quality service as well.

Ashur Daved

The best computer repair shop I've used. Adam helped me resolve my issue. Very professional and a true gentleman. I live in Hamilton, and I make the drive to these guys because of their level of service. Very quick service and excellent pricing. Keep up the good work!

Mar A

I could not be more grateful for Tony and Ryan at the Computer Service Depot. I don't know how but Tony managed to turn on my completely dead phone which wouldn't charge and which Apple told me was broken. My phone had pictures on it which had not been backed up anywhere and Apple said I needed to replace my phone !! I was completely devastated that I was about to lose the 5000 pictures on my phone. After finding out the phone was okay Ryan helped me set up the process on One Drive and they backed up all my pictures on there and even did my laptop pictures and backed them up to a hard drive. After a couple days I managed to get both my devices back and my laptop and phone are all backed up. Absolutely great customer service and I thank them so much for all they did!! I would recommend them to anyone with phone or computer problems they will definitely do their very best to make you a happy costumer and fix whatever problem you have!

Darryl Schnarr

Tony V sold me a beautiful laptop, and after Windows Update got locked in a death spiral, Tony had it fixed overnight for me so I didn't lose any productivity at work. It's my go to shop.

Nathan Stewart

I am beyond impressed with the service, speed and pricing of Computer Service Depot. Not only were they friendlier and more transparent than any other computer retailer or service shop, but they were also faster AND cheaper (for more work, to boot!). They've got my full endorsement!

Mr Keparutis

I have nothing but wonderful things to say about the exceptional service and professionalism at this fine establishment. The staff is welcoming, attentive, and courteous establishing a level of tech service that in the tri-cities, maybe the gta, has no rival. When I bring my non tech friends the folks at CSD are somehow able to introduce, explain, and demonstrate the concepts, technologies, products, and solutions that are ideal with a grace and simplicity I have yet to match. When I bring professional level challenges to their consult they have the knowledge and resources to respond in house. If it comes to needing elite specialists they already have the relationships with the right people. Tasking them with a challenging slew of difficult (repairs of broken hardware & systems that others have given up on), obscure (locating specialty or legacy components), and urgent (mission critical hardware/system replacement for my clients) requests they have never let me down. As a result they have proven themselves, in my eyes, to be the best one-stop-shop for all of my technical needs and why CSD is the only establishment that I recommend to my personal friends and family.

Ryan Brodrecht

Best place in town to get a high quality computer that will last for years.

Jeff Dayman

Excellent services, my machine was ready in very little time. It runs well. Prices are very competitive. Good vendor!

Mark Muia

Just purchased a computer from Computer Depot, what a fantastic experience ! Tony was so informative and knowledgeable he was able to hook me up with exactly what I needed !!!! Highly recommended if you want personal touch.

Adriene Mackenzie

Excellent service; helped our daughter get the computer that was right for her. We went back and got one for ourselves as well. They want to get you the computer that is right for you; not just to sell the most expensive one. Highly recommend them as the place to go!

Steve Knarr

Recently purchased a new desk top from CSD. Its a great desk top and thanks to the staff its exactly what I asked for. I dealt with several people including the owner. I was treated with respect and appreciation and an old fashion customer service mentality which is rare these days! Also, they never even tried to "up sell" me on anything. I got exactly what I wanted.

Al D

Broke my laptop about two weeks ago and brought it to computer depot. The staff was extremely helpful and tried to repair my computer. Ultimately it needed replacing. I ended up purchasing a Lenovo computer here that I absolutely love. The staff was super helpful in helping me find something that worked with my budget and met my needs. I recently went back to computer depot because I left my laptop charger back home and they helped me out again. Overall super helpful, great staff. Would definetly recommend them to anyone experiencing computer repair issues or looking to purchase a new computer.

Admiro Ndala

When I first call them requesting a quote, I was already impressed with their professionalism and knowledge. They gave me all the information I wanted before visiting the store. The staff is friendly and helpful.

Orsolya Gyorgy

Let me start by saying that the staff were very friendly. My 3 star review comes from my frustration with the service. I initially called and spoke to a technician about my external hard drive that had failed (it wasn't mounting but the light was turning on and the disc was spinning). He told me that I could come in to get a diagnosis of the problem ($60), which would take about 10 minutes (i.e. they would be able to tell me whether they can easily recover the files or if it would need to be sent for further evaluation). I told them that I would be coming from out of town (approximately 1 hour drive) and the gentlemen told me their hours and to come at any time. I showed up and to my surprise, diagnosis wasn't 10 minutes because the technician had left. So I had to leave my hard drive there. They took down my information and they said they would contact me if they could transfer and recover my files. Later on that evening I got a call back asking what operating system I used (a Mac). Well it turns out they don't have recovery software for Macs so they couldn't do anything for me. I am/was very frustrated because I felt like my time could have been saved if that information was asked at my initial phone consult. But instead, I wasted gas and time to come to this place (TWICE) to find out they can't recover items because of Time Machine. They told me to go to Apple because they can recover it for me. I immediately went to Apple and the technician told me Time Machine has nothing to do with anything and that the images should be recoverable. So thats that. I am now left to look for other companies who offer recovery services. Apple has recommended Recovery Force so I will be following up with them. I should mention that I am happy that they did not charge me the $60. Overall my 3 stars comes from my frustration that if they would have asked the proper questions at initial consult, I wouldn't have wasted my time.

Rudy H

great service, very quick turn around time and reasonable price - the go to in Waterloo

Abby Park

Really bad service attitude. The manager there doesn’t respect their customer at all. When I went there to get a new keyboard, there was an old lady trying to get a tv box, but the manager wanted her to upgrade to a network tv plan, which she has no idea about and doesn’t really need. The lady was trying to refuse and get just the basic plan,but the manager didn’t listen to her at all, interrupted her words every single time (for at least 3 times) and spoke to her very very loudly. I stayed there for about 15 mins and this totally impolite conversation lasted for 15 mins and didn’t stop until I left.

musicrocksfu

Beyond rude and expensive. The owner is not helpful and tries to rip people off

Wayne Karges

Excellent fast service. Very knowledgeable

laurelwood chiropractic

meets all of our business needs from purchasing hardware to support.

Matt J

Brought my Lenovo p51 in for a warranty repair and was greeted with very accommodating, speedy and professional service. Highly recommend

daniel sui

Great atmosphere, kind staff and exceptional knowledge demonstrated by staff.

Jim Govier

Great place to deal with! Adam,Tony and the whole staff are great. Highly recommend for your computer needs.

Marco Sacchetti

knowledgeable staff, great service, i buy and service all of my devices here.

Steve Davis

Outstanding customer service...thank you.

Laura-Finn 2018 Galbraith

Thank you Tony and your team for all the wonderful support! We could not keep things running smoothly without your help

Tim Piché

As an I.T professional, this is the best computer store I have ever dealt with. The staff is extremely knowledgable and super friendly! I would highly recommend them for any of your computer needs.

Justin Mahler

It's like finding a mechanic that you trust. You won't find product knowledge like this anywhere else, I know, I've tried. These guys and gals know what they're doing. Can't recommend enough.

Arun A

good customer service. Diagnosed the problem immediately. They went out of the way to suggest solutions. The other place I tried had a non technical desk attendant who simply told me a flat rate and asked me to drop off my machine.