Reviews of Geek Squad (Computer Repair)

Susan Archer

Regarding contacting them......I had to phone to ask a basic question but you are dealing with people back east. I am in BC. I would prefer speaking to someone local.

Ryan Robinson

The Geek Squad Replacement Plan is amazing! For $20ish a month, you can drop your phone in the toilet accidently and/or drop it off a balcony, and they'll replace it for a deductible! I'll never get another phone without it.

joe ballsac

Brought my gaming desktop in and they told me the problem was the ram and when I went back in they said the problems actually the hard drive. So I purchased the hard drive and returned and they told me I needed a new motherboard, they have no spare parts to test for issues they just ship it to their depot.. If your looking to get your computer fixed in a timely manner bring it in to a local shop.

Donavin Meeches

Paid for protection on galaxy s20 ultra and galaxy earbuds. They ripped me off on the protection for phone they say they acknowledge I paid for both and over the phone I was told they would sort it out but they told me it was some how lost and they cannot fix it????????????

Jonathan Bridges

They were a help and one Geek really knew what customer service is.

Cocomander (Dauntless)

I didnt even go to geek squad i dont know what its like why is this even popping up?

Rhonda Johnson

I want to say a huge thank you to Michael who saved the data from my old laptop, transferred it to my new one, and then added the programs I needed before I left the store. I had just lost my son days before my laptop messed up so this was a very difficult time for me to make decisions. He did an excellent job and I'm truly grateful

Kayla Dawn Christensen

Franco was amazing! Thank you very much for fixing my laptop for me in a fast and inexpensive way. Outstanding job.

Alex Docherty

I feel like a fool. I paid the premiums for over a year and once I tried to file one initial claim there were a bunch of fees and the customer support was brutal. Save your money - scam

Linda Han

To summarize: hard to reach, difficulty pulling up my customer file?? (how can that even happen?? they called me at my phone number..), unprofessional and arrogant phone rep, wrong installation and directed the blame to the customer They say they're available 24/7 but really they're only available 24/7 to close your chat. Their service team is extremely hard to reach. After multiple attempts and many phone transfers I finally got put to an agent who ended up blaming everything on me and told me absolutely nobody can help me. I received the wrong type of TV installation (one that doesn't make sense based on the type of TV I purchased, hence it ended up looking very awkward on the wall). I tried speaking to their online agent but she couldn't even pull up my customer file... got passed back to best buy then redirected back to geek squad... just to be able to find my file?? Then was put on hold for almost an hour and reached a lady who sounded very anxious and frustrated at me. My argument was that I was never made aware that the installation I purchased was not the intended one, I had the sales person determine the installation for me and I was never given the option to purchase the intended installation. It should be the company's responsibility, best buy or geek squad, to present the options to me in the first place. How can they expect the customer to know the different kinds of services they provide?? I will never ever use service from this company ever again and I urge you all to avoid this company.

Mario Silva

The waiting times for help are unorganized and sometimes very long. Even if it's just for something simple. They don't have a system in place to attend orders based on the request length. Also the employees are annoying with their protection plan upsells! I don't know how they managed to make me say yes so many times!@

Imran Bhigji

Ripp off . Dont buy any extended warranty . Lies only i paud $250 for extended warranty on sony tv for 4 yrs . Went there to replace tv remote after 2 yrs they denied. And try to sale new remote . So sales person lied to when they sale ,when i call keek squad they dont do mutch about that you have to deal with store . So please be careful when you buy any extended warranty

Manav Nagpal

Excellent service. I got my Asus touch screen laptop screen replaced from them. They quoted CAD 300 which was much cheaper in comparison to others in the area but I finally got charged only $200 and the touch screen works really well. Highly recommend.

Joseph Kafka

Super helpful. Brought my work laptop in for a simple upgrade but something went wrong and they had to send it in for repairs and diagnostics. They gave me a complimentary laptop so that I can complete my work.

Justin Fong

Took my Macbook Air in for repair after an accidental spill, within 10 days they ordered new parts and shipped it right back to me. They kept me informed throughout the entire process and made me feel confident that my computer was in good hands. The staff were very helpful and professional, making suggestions with my best interest in mind and accommodating my move to another city. Excellent!

M U

One of the agent at this geek squad location was rude and suggested that my story was doubtful when all I wanted was to submit my item for a damage claim for which I was in good standing and made all the payments. Another rep helped and said he will submit the claim and then it is up to the department to process it. Absolutely zero customer service skills displayed by this individual who looked of South Asian ethnicity and I was pretty embarrassed by his remarks.

George Shaji Varghese

SPAM!!! NEVER EVER TAKE IT YOU WILL GET FOOLED AND LOOSE YOUR MONEY.

Alexandra Osei Mills

Too expensive

Gurinder Singh

Geek Squad protection benefits are so hidden ...once you buy the plan your benefits are hidden they wont tell you which software or product you will get 50% off purchase ... Moreover, No phone or online support to assist customer to directly call the store and speak to geek squad agent to ask about the benefits or coverage . I called geek squad main helpline and they said they dont have discount for online products and when i asked for in store product discounts than they said you can visit store and they have nothing to tell if which product is covered or not .... I mean so OUTDATED ... $35/ Month I pay and thats what im getting lol - so poor geek squad ..... I said I want to cancel my member ship they said pay $140 to cancel ... What a blackmail ... nobody told me that when I started the plan .... Everything is hidden in geek squad ...no transparency to customer ... I would give minus one star ...

Britta

Honestly such a bad experience with this company. My laptop had a cracked screen and I brought it in the same day for repairs. It is a month later and I still have not received my computer back. They took two weeks to give me an update, in which they hadn't even started the repairs. One the phone they let me know that they didn't have the part required to fix it, so I would have to pay double what was quoted if I wanted it fixed. The online tracking has never been kept up to date, the last "update" was given three weeks ago to let me know it was in the facility. I am now paying $400 and it has taken over a month to get this back. I would have rather just bought a new computer all together if I knew this was the service I would receive. Would recommend going somewhere local instead.

Elizabeth Lowe Moncrieff

They send "free Cineplex movies" which are so old I've never heard of them. I'd rather not receive this.

Normand Cloutier

(Translated) Excellent service (Original) Excellent service

Mark Bloomfield

Best geeks around.

Scott Smith

Tried calling to ask questions 09/302020, however you're met with a minute long message telling you that they're open and to call best Buy corporate customer service. That's my next call and your not getting a good review there either.

Pamela Stevenson

SOOOOO happy! I thought I had lost some precious memories. Geek squad was able to recover them from my hard drive. They were fast, courteous, managed expectations and kept me informed at every step. Zino, you're the best. Thank you Thank you Thank you

Kevin Persson

Horrible customer service and scam!

Jared Wilson

They never called back...

Armen Harutyunyan

Low quality of service at high prices. For three years of support, the customer pays the price for a new smartphone, but if something happens to yours, you get a used one. A waste of money in my opinion

Tarak Shah

I had purchased an extended warranty on my appliances last year. This year I am facing one issue with my dishwasher for which I called into Geek Squad on August 16th, 2021 and I had been provided reference number # 43693352. Now after that it's been hard time for me to juggle and follow up for my issue of appliance. First thing, the technician did not appear on the scheduled date and visited a few days after to investigate the dishwasher issue. Later I found that the dishwasher can be repaired so waited for that, after that some part was ordered so have to wait for that. I was told over phone initial ETA of 30 days and if not repaired within that time my appliance will be replaced. With this it has now been almost 60 days. Even today when I follow up with Geek Squad, I am told that my request is under process and it will take some more time for which I have no option except to wait for x number of business days. This same response was given one month back and time keeps extending. I am not provided with any written commitment though asking many times. Moreover, I am eligible for replacement of appliance since it has already crossed time but that is also not guaranteed. It looks like it can go indefinite and I lost hope though I had purchased extended warranty from Best buy where only Geek Squad is the option. I do understand that due to the pandemic there are some hiccups but at the same time I don't expect unethical and irresponsible behaviour.

Kisha Smith

An little expensive, but other than that. I am an well satisfied customer

samuel arsenault

(Translated) They'll do anything to sell you a bogus warranty and when you ask them for a proper contract they'll tell you it's not necessary. I insisted and they gave me a one-page pamphlet with bullet points. A real joke! (Original) Ils vont tout faire pour vous vendre une garantie bidon et quand vous leur demandez un contrat en bonne et due forme ils vous répondent que c’est pas nécessaire. J’ai insisté et ils m’ont donné un pamphlet d’une page avec des bullet points. Une vraie joke!

Max Hanna

Horrible customer service! Said they were going to refund me due to COVID-19 complications which lead to me changing my plan. Then called a week later to say they are no longer going to refund me or do anything for me.

Jordan

I bought 2 phones and paid 35$ a month for 2 whole years! The time came when my phone screen broke and I wanted to submit a claim. They told me it would be another 200$ to get it fixed and would take weeks. I was not made aware of this when I purchased the phones. Do NOT fall for this SCAM. Biggest waste of money I have ever had. They would rather loose customers (like they just did with me), then help someone who was loyal to them and always made payments on time.

Apsco Radiales

Absolutely terrible Customer Service. Lots of employees around, but nobody seems to want to help you even after you run after them. Someone from the HQ should investigate this.

Doug Flewelling

Tv is great now

Connor Bowen

I Purchased a TV along with a 3 year extended Warranty with Geek Squad back in 2019. Filed a claim over a year ago once the TV stopped working properly. Talked to many Geek Squad Representatives who tell me my TV must be serviced before I can get a warranty. Although they have provided me with a Service provider with an applicable phone number, the service provider is unreachable. I’ve been trying for weeks to change my Service provider just to be able to get the TV serviced so I can claim my warranty. I kinda thought it was because of COVID and all the problems we were dealing with but this is just flat out bad service and you should avoid Geek Squad.

Norm Jones

Left message. Never called back. Not cool.

Karim Burnaby

Quick service and knowledgeable team. Very impressed.

Cory Martin

Horrible I have been waiting 5 weeks and I haven't been addressed by anyone. I have called them about 30 times now. I get hung up on or told the same thing with no result. I would but 0 if I could, a complete waste of money and time.

Shawn Kerr

Very professional

Masoud Eskandari

I rate zero their service and support. I left my laptop with waranty to repair the hinge and after 34 days when I call to follow up they said it is not repairable and will give me a gift card. the Geek Squad are not knowledgable and very irresponssible. They don't try to solve the problem. They just want to get rid of complaining customers. They even hungup the phone in the middle of my speaking. Terrible terrible people and service. They should be called Geek Stupid.

Michel N2001

(Translated) Have failed to solve my problem. I had to contact acer directly who finally helped me, (Original) Ne sont pas parvenu a resoudre mon probleme. J ai du contacter acer directement qui eux m ont finalement aidé,

Kim

purchased warranty on iphone for 2 years, was told if anything happened we would get a new phone. they are only giving refurbished phones. not worth the price, terrible customer service. Do NOT BUY!

Matthew Matus

Very unprofessional service rude and will not answer directly to the questions

Greg Harbin

If I could give a zero I would. I made a claim on a QLED TV and it's been 33 days since my TV was pickup, and I still can't get an answer from Geek Squad or the company they outsource to do repairs. Initially, I called a local TV repair person because I couldn't find my Geek Squad account, and they showed up at my house, diagnosed my issue and said it would be more expensive to fix vs. repair. This entire process took 6 hours from the time I called. I 100% DO NOT recommend this service....complete fail on their part and I hope others don't get caught in this same scam I did. 0/5 STARS.

Matt Mueller

Dont trust or buy anything from Geek Squad or Best Buy Canada .Worst customer service. They said my phone would take 3-5 days. Its going on day 12. According to the UPS tracking number they never sent it. They will not let you talk to a manager. They transfer you around over and over No one is accountable in this corporation.

Jesse Roddick

Avoid if necessary. I brought my PC in because they had the quickest wait times. I was told it would take 3 days to get my PC diagnosed/fixed. A week later and no call. I went inside the store due to them not taking phone calls and had told me they had called me. They didn't. I was told they don't know what's wrong but believe it's either the motherboard or processor. When I got my PC back it was later diagnosed (by another place) as a bad graphics card. Not only was it miss diagnosed, but when I got it returned my power supply is now dead (which i had purchased from them 3 months prior to this diagnosing appt) I obviously pre paid the diagnosing fee, but to which I didn't get a fore-sure diagnoses, and now I am stuck dealing with Thermaltake and trying to get warranty which isn't another process and a half. Overall terrible experience.

Amanda Curry

The guys from Geek Squad (Wade and Martin) did a great job setting up all the TVs and internet in our house. Highly recommend this service. We will definately use them again!!

B Mathew

Pathetic service

Lisa Pow

Scott was absolutely fantastic in taking care of my mother. He sold her the appropriate phone with a great plan and did not take advantage of her. Well done!!!!

Andrew Murphy

Service was terrible!!! Called and called and called and called and no answer! Pretty hard to do business when no one answers the phone. The only reason I even have 1 star up is because it wouldn't allow me to post no stars. I'll be taking my business else where and telling friends and family to do the same...

Rick Nykorak

One star because none is available. 1 year ago bought $ 4,500.00 of new appliances. Bosch dishwasher has started to have a bad odour. Called Geek Squad, told problem, no response for 2 weeks. Finally, received local call, they will replace, but I have to pay $199 for reinstall and...wait for it. .. my insurance no longer valid, must pay for another policy if I wish. My response...just want to have someone come out and look at it...their response....no one in Kamloops that they sub contract to do can do Bosch repairs. Honest! They encourage you to buy a policy they can't fufil. Had go round with Corporate Geeks, and store, same response. Store manager was unhelpful, and had no concept of customer relations. Probably felt I was unreasonable in actually expecting someone might be able to look at problem without replacing and adding extra costs. My take.....Stay away from Best Buy, do NOT buy Geek Squad protection. Save yourself some grief.

Gabriel Lefebvre

I dropped my laptop and had some damage to it, this is a high end laptop. Brought my laptop in for repair and it was in for more than a month, came in to pick it up and the bill was over $650 which is fine, the problem is that they used the wrong screws to put it back together and my video card was "disabled/disconnected" this tells me that they didn't test it after assembly. I had to bring my laptop to another store and get it re assembled and fixed, I ended up paying again because I couldn't part with my laptop for another month, will not be using geeksquad again.

Canadian BC

Brought night owl for repair, I previously bought at the same best buy store. Called in advance they told me to bring it in.. I brought it the7 told me they don't fix if it's not under warranty. On the phone they told me that they do repairs if out of warranty. When I confronted them then they told me that they do repairs out of warranty but they don't have parts not even checking. I took it for repair to star electronics and they fixed it.

Carla McShane

Staff was very knowledgeable, patient and met all my needs and expectations