Reviews of Best Buy (Computer Repair)

Rick Vanderwyst

Located in the Mayflower Mall via mall entrance. Large store, well stocked. Employees are always friendly, easy to find and knowledgeable. Reserved parking for online orders next to building. Hours may differ from mall hours as it is an anchor store.

Lise Pépin

(Translated) Super very good service (Original) Super très bon service

Mike Demirel (silentmike)

Best place in town for electronics.

Gibson Guitarist (2idiotsandasniper)

Walked in looking to buy a laptop. Associates were in a group talking about a hockey game or something, nobody even moved to come over. Not the first time it's happened

Sam Jones

Best buy is a good place to go for electronics. They have a lot of selections of 4K TVS, a lot of gaming consoles, games, printers, ink, computers, and computer monitors. Best buy is reasonably priced and has good customer service. I would reccomend to go here to get video games and gaming needs as they have an excellent selection

Brendan Stanford

The staff at this Best Buy are always friendly, knowledgable and patient, however, when I was sold a 2-year Geek Squad laptop/tablet insurance plan, I was told that any hardware issue whatsoever would be covered, up to the point of even replacing the product if necessary. My Microsoft Surface Pro 6's battery went from 8+ hours in January to barely holding 2 this August; when I brought it in to geek squad, I was informed that Microsoft now insisted on covering maintenance within the one-year manufacturer's warranty, and that no service could be performed, nor a tablet replacement. I asked if my 2-year Geek Squad plan could then be reset to start after the expiration of the manufacturer's warranty, and each employee acknowledged that the warranty could not be used during the first year, but no one was willing or able to change the plan. To their credit, the customer service manager offered a laptop replacement while I sent mine to Microsoft, but I stressed that I needed a tablet for my Middle School Math class, and nothing was available. Microsoft sold me a defective tablet, but Best Buy sold me a defective warranty. If this is the customer service standard Best Buy is comfortable with, it will be the last such purchase I make there.

Corrina Kelly

Electronics, but not the top of the line to choose from

Laura Streeter

Trying to get someone to help you in there is a JOKE. When I finally found someone to acknowledge I was there, he wouldn't even walk over to the product that I had questions about. Needless to say, we didn't spend our money in this store.

Felon Momma (Raven22Powder)

Awesome selection n good deals

J Taylor

Never go there. Shop online.

Cara Steeves

Very bad at answering the phone.

Christina Petsinis

Staff are friendly, helpful, and know exactly what to recommend— even when you’re not sure what exactly you are looking for. A few months ago, staff helped me pick out a computer monitor that suited me & my space perfectly. Today i popped in to pick up a web order; the process was very efficient.

Satbir Singh

Great Place to buy Electronic Items

Matt Conrad

Great service and the workers have great knowledge of there products.

Trevor Walker

How can you not love this place?! The store is like a huge showroom, lots to see and play with. Great service, too.

Laura Sabourin

I was so very impressed with the comprehensive Covid19 protocol as well as the outstanding service we had at the mobile phone desk. We were never rushed and the associte spent so much time with us. This experience was excellent. Thank you.

Shelbe Schacker

Clean store, Great people, and they will price match most competitors.

Michael

Staff is amazing, friendly and ready to ssrve yiur needs

Cory Mo

A pretty average electronics store. Good variety of products and fair prices. The geek squad tech service is great, have got work done on my laptop, and they do custom device screen protectors.

Freddie Willett

helpful staff, clean, good pricing and theyll price match (official) online retailers

judge lpf

Great service. Quick check out. Exactly what you want at Christmas time.

Tyson S

It was a bit too crowded for my liking and most of the tester headphones didn't even work

Mathieu Demers

(Translated) Game boxes but not in stock ... A fake bargain missed ... / Second visit in 1 week ... The game boxes at a discount are still there (given after notification) and nothing in stock in the Best Buy and online ... I wanted 2 other games this time and nothing for them too ... Why put boxes of ???? games that are not in stock? (Original) Des boîtiers de jeu mais pas en stock... Une fausse aubaine de manqué... / Deuxième visite en 1 semaine... Les boîtiers du jeu a rabais y sont encore (remis après avoir avisé) et rien en stock dans le Best Buy et en ligne... J'ai voulu 2 autres jeux cette fois et rien pour eux aussi... Pourquoi mettre des boîtes de ???? jeux qui ne sont pas en stock?

Simon Bernard Harvey-Gravel

(Translated) Despite waving to a salesperson, we waited over twenty minutes to ask a question. Finally, we left. (Original) Malgré avoir fait signe à un vendeur, nous avons attendu plus de vingt minutes pour poser une question. Finalement, on a quitté.

Deanne Cantwell

Love this place. They have an excellent selection of electronics, games, movies, accessories and even some cute robots. I recently had to bring my laptop in for repair and I will say I dealt mostly with a man named Mark. I'm calling him out here because of his friendliness, knowledge and excellent customer service. He's part of the Geek Squad and I had NO trouble getting my computer fixed and returned quickly. There are always other nice and knowledgeable staff to call on for help, but they aren't in your face. I highly recommend this store and am glad frankly that Future Shop was replaced by them!

Jennifer DeBow

Great customer service

Joy Augustina Petinrin

Great service.

Wesley MacDonald

Returned an item purchased on website. Quick service

Alyssa Basker

Great place, lots of options. Someone always there to help

Willow Fire

Prices

Jagruti Patel

Good customer service

Numayer Tahmid

Great service

Monique Gariepy

(Translated) Service for (Original) Service pouri

Kathleen Scott

Staff seems to ignore seniors, like we are all technically challenged and will need lots of help. Too many of them standing around chatting with each other.

Éric Marion

(Translated) A month without news of my order, BestBuy and Canada Post throws the ball. Never again will I do business with them. (Original) Un mois sans nouvelle de ma commande, BestBuy et Poste Canada se lance la balle. Plus jamais je vais faire affaire avec eux.

Matthieu Thibeault-Morel

(Translated) Whether for video games, mobile phones or anything electronic, you will be well answered at Best Buy in Chicoutimi. This is the benchmark in Saguenay. I highly recommend it to you. Do not hesitate to click on Like, if the review helped you. ???? (Original) Que se soit pour les jeux vidéos, les téléphones mobiles ou tous se qui est électronique, vous serez bien répondu chez Best Buy à Chicoutimi. Il s'agit de la référence au Saguenay. Je vous le recommande fortement. N'hésitez pas à cliquer sur J'aime, si l'avis vous à aidé. ????

Pierre Desjardins

Quality products, average service.

Jamie Mackay

Good selection

William Murphy

Helpful staff... quick and easy check out in the evenings

Christopher Robin

I phoned the store for days. No one ever picks up. I dont want to have to drive down just to ask a question. Staff are super nice. Butt I dont know if its there gimic. To not answer so you visit the store.

Stuart Martin

Always attentive service!

Dan Lal

Received great customer service from Ethan last night! Thanks Dan

Ron Whitlock

Good products, inventory. Some employees don't help though although the staff at the door are friendly.

Rae Foster

The people were very helpful, but more informative than I really needed. I wish I could give like.... 4.5 stars?

Jim Brannigan

For all of your computer tv and home audio needs. Large selection of quality brands and helpful staff. Parking is easy.

Merle Allison

Great choice excellent staff

Chris Nicholson

Great selection and pricing

jon green

Employees look at you then walk away. The last thing they want to do is help a customer. I told a worker I needed help and he said he'd get someone. No one ever showed waited over 10minutes. Best buy lost another sale to online shopping from another company.

Darky Sabertooth

Went there a week ago for an item that they supposedly had they didn't have got a special order and a special hold put on for over a week got there today to pick it up and they almost sold both of the items on me stating oh sorry we didn't read the paperwork

Nellie Sabrina Taylor

Worst service ever. They sell you a warranty but will find loop holes every time. Useless. Go to Costco. DO NOT SHOP HERE!

Millerozes

(Translated) Employees unfortunately lack skills, very average service, various electronic products. Average prices and guarantees too expensive, short Futur Shop is no more. …

Gord Tuton

Good service once we went and found it

Tyler Nicholls

always busy and sometimes the staff are all ways concentrated about the job at hand

Mike Mamula

Always friendly staff with their door greeter, have everything I need, still wish it was a future shop though.

Charlie Palla

Good products and very helpful staff... Especially David and Gangan was very Helpful...

Darren Sept

Always have prompt customer service and always helpful

Riley Geurts

Friendly staff and fast service.

Sarah Leonard

Has by far the best costumer service. The staff is read to help, assist with find items and getting you the best deals. I was served by Preston today, and he was extremely helpful, very polite and delivered overall great service.

Todd Smith-Salter

Staff are not that knowledgable, unfortunately.

Sidney Wahl

Stood here for a half hour waiting for help. It was shift change they assured me someone would come. No one did. So I bought somewhere else.

Brian Wallace

Advertised on the map as a computer store, but was not able to find a Blu-Ray drive for my PC. If you're looking for a laptop they might have you covered, but component selection was limited, at least where it was visible. I was offered no assistance despite waiting at the service desk with quite a number of staff passing me by. Heard lots of hard-sell for geek squad subscription service. I'm not personally familiar with it but extended warranties do not pay off on average.

Spencer Maclellan

Ok prices

Faye Martin

Went in to Best Buy to look at the printers and noticed that me and my 2 friends weren't just being watched but stared at very uncomfortably by all of the employees. We weren’t sure what we did wrong so we asked why they were following us and the manager said it was for if we needed any help. We felt uncomfortable so we left. We came back to complain and the manager told us the real reason to why she had her employees surround us. She said that since we are teenagers she thinks that we could stuff a tv up our shirts and leave with it.. didn’t even apologize. They lost my business.

Frank JR Skelton

They try hard service is great but pricing can't compare to TSC.CA

Neal Kwasnicki

Great product selection and no hasle if you need to return something!

Loopy 13

Great customer service

Lady Tatiana Santos Castellanos

Is my favorite place to spend time. Employees could learn more about gadgets thought.

Ryan Hughes

Typically over priced

Danny Lane

Great service from Jack at the Geek Squad.

Arik Tumarkin

Nice store, but didn't find wireless headphones for TV. more and more items I buy in Amazon because can't find in stores. Too bad. I like shopping but lately it's more waste time.

Tracy Wood making anything wood

But all my electronics and gadgets here and very reasonably priced

Steve

BS service. They refused to price match from Costco, however my friend got hers price matched plus they threw in 10 dollars for the same item. I WILL NVER SHOP HERE AGAIN. Break your own rules on price matching. Go shop at Amazon. excellent customer service. Easy returns. Better pricing. Bad service like this is the reason why you're going to go out of business.

Gillian Rowan

Nice staff. Good deals

Jesse Duncan

Had what we wanted in stock. Did not appreciate the pushing of the sales person towards us to buy the extended warranties after we had already declined

Nourridine S

Got it right on time, found cheaper later elsewhere

Michelle MacNeil

Friendly and efficient service by Taylor! Thank you

David Chapman

Not a very large store but they always seem to have stock when other stores don't plus the customer service is always very good.

James Lefebvre

Always friendly and knowledgeable!

john geiger

Geek squad rawks!

Steven Haylestrom

I ordered on line then went in for pickup. Easy peasy lemon squeeze. Staff was good.

Alireza Abbasi

Good service

Tamara Taylor

Knowledgeable staff!

Andrew Klassen

Great customer service

Joelony X

About the only reason to still go to Best Buy is for large electronics, appliances, or the occasional convenience item on sale. Amazon has them beat on all small electronics. However, that is not enough to warrant a low score. I gave this particular Best Buy a low score because of extremely bad management. Multiple times I have tried to purchase something only to find out it wasn't supposed to be put out on the floor yet. A manager took an item OUT OF MY HAND and then called someone over to put them back in the warehouse section. He didn't even apologize and acted like I was trying to pull a fast one. I also went to buy a movie and it rang up higher at the register. I pointed out that it was on sale according to the tag and when I walked back there with a manager, they removed the tag right in front of me and said that was outdated. I told them they still should honor the price listed. It was not my fault they had the incorrect price. The manager claimed they did not have to honor it. He was condescending about it too. I didn't buy anything. I have also had employees claim they don't carry an item and then I find it with little effort. Overall, this is one of the worst Best Buys I've ever been to.

Leon Drouin

It's a Best Buy.

Ken Bikow

My daughter went to pick up the Sony a6000 camera after careful review and talks with Adam at the store. After further looking into options we found that our best purchase was actually th Lumix mirrorless camera for a little more. Adam's knowledge and knowing what we were looking for surpassed our expectations and have full confidence in our purchase. Thanks Adam once again for your expertise in this area and she will surely enjoy the camera. Cheers Ken Bikow

Josh Miller

Good service. I've never had an issue with this store.

Alf Au

Been into a lot of Best Buy in North America. I have to say this is by far the best in customer service. I have never receive this type of service in any Best Buy that I've been. Please keep up the great work

T Mac

The store is okay, the staff seems less then knowledgeable on computer related issues and lately the staff is to busy talking amongst themselves rather than helping customers.

Tim Lewis

Great display of tvs. Good customer service

Paolo De Marchi

Lots of elecronics

Starla Hudson

My first time ever being in a best buy, and I have to say it was a great experience. The workers on the floor saught you out, and asked if you needed help! Offered great advice and tips..or brought you someone who could help. Very Friendly, courteous...some if the best deals i have seen!!!

Sue Childerley

Only one option available to replace fitbit charge 2 band so no product support @ $60 - ripoff. I go to Amazon where there are so many options from $10 to $30. All big box stores will go by the wayside if they continue this.

Peter Keddy

Bought a new high end TV yesterday. Talked to several staff members, all helpful and informative. I feel pretty good about my purchase decision.

Mage

The staff are great here. They even price matched a T-Fal acti-fryer fir me at a fantastic price. Staff are friendly and knowledgeable. If they don't know the answer they take the time to get the answer for you. Store is kept clean and items are fairly easy to locate. Thank you for making my day!

Craig Hudson

Best buy!

Tyler

It's a terrific place to go if you like standing around for 20 minutes while employees and managers ignore you instead of offering help every time. Seriously, it's so bad that you could probably walk out with a 50" TV and no one would even notice. The only time they actually put in a decent effort is during the Black Friday to Boxing Day period. Rest of the year, good luck. I once asked an employee for help after waiting 10 minutes, was told "I'll be right with you", and then he went straight over to a lady in the next isle that had *just* arrived and offered her help instead. Honestly, it takes genuine effort to fail this hard at basic customer service. Also, their refurb. computers are hilariously scammy. I've legitimately seen them charge more for low-end rebuilds than the price of new and higher-spec'd laptops. Good way to prey on people that don't know their tech. You're better off going to another tech place in town. Any of them will do a better job than these goofballs at Best Buy.

Louie Azzolini

Great service really well presented merchandise

Ben Seidel

Fun place to browse. Staff doesn't harass you. Great selection and prices comparable to online

Mattieux Boudreau

Decent product selection, though I was brushed out by a few staff members when I enquired about my repairing my mac computer.

AE S

My electronics buying experiences have been great. No hassle returns.

Cody Knoll

If I could give Best buy one star, I would. This is the only place in town that charges more for installation, than the product you are having installed. It's insane the prices they want to charge people for something that takes an hour to do. The wiring kit I needed cost 75 dollars at walmart, and 60 on Amazon. They wanted to charge me $179 for the EXACT same one!! Shame on you, Best buy!!

Tyler mania

Pretty good customer service, and selection isnt smaller than the on in uptown.

Adam Enosse

Very helpful staff, got what i needed for a very good price

Francis Bisson

(Translated) Worst service ever, 9 days delay between the date of order and the date of dispatch. (Original) Pire service ever, 9 jours de délai entre la date de commande et la date d'envoie.

Eric Williston

I bought some things today and I noticed after that I was overcharged. I went back in and they made it right by giving me a refund of the difference from what I paid and the price on the tag.

William Jean

(Translated) Always had good service but they don't know their products !!! (Original) Toujours eu un bon service mais ils ne connaissent pas leur produits!!!

Brooke MacDonald

I really hate giving poor reviews to businesses and this is actually my first, but unfortunately I'm really disappointed with my experience at the Kelowna Best Buy. I went in searching for a dash cam and found them in the proper section of the store. I chose the Garmin 55 and to my surprise they had one left! To make matters more exciting, the tag indicated that it was on sale for $180.00 before tax, down from 200-something. When I got to the till, the very helpful and kind young man told me my total was $303.00. I explained the price tag and even went to get him the tag. He looked the item up online and said it wasn't showing up (which we both thought was weird) so he went to see a manager about doing a price match for me. The young man returned to tell me that they could not do a price match because the dash cam itself was not in the system and did not have it's own tag. I was never approached by management. The issue was never brought to my attention by anyone higher up than the kind cashier doing everything he could to help me. Five stars to the boy that did all he could but a big thumbs down to management for passing information through an employee and not trying to rectify the issue. I have worked retail in places like shoppers drug mart, Walmart, superstore and certain liquor stores. Every one of those places I had run into this issue at least once, item is priced wrong on the shelf and the customer wants it for that price. As per the scanning code of practice, we had to give it to them as a price match for the tag they had seen. That is regardless of whether or not we had a UPC for the item. If we did not have a UPC we got a manager or supervisor to make a special sale for us VIA the till/register. One star for poor management but absolutely 5 stars to all those working the floor and tills as everyone was very kind to me.

Christopher Chouinard

Favourite store

newfiemama1

That were i get my electronic to

Shannon Seward

Didn't find a fridge we were looking for. $ore election or stainless steel instead of white or black. There weren't any staff on the floor asking if we need assistance.

Evan Groves

I went in looking for a specific item, an employee didn’t know if they had it and said he would check the computer and I should take a look around the store while he looked it up. 10 minutes later I saw him helping someone else.... I guess helping me wasn’t a priority anymore. Also, I’m not even sure why they bother selling cameras at this Best Buy store, the selection is always horrible and half of the displays are empty. I’m consistently disappointed every time I go to this store.

Nancy Gauthier

(Translated) well done (Original) Bravo

Daniel Smith

Good range and friendly staff

Phil Johnston

Friendly service

Vivian y Cristian LOPEZ G

????????????

Cindy Branchaud

On November 12/2020 I visited best buy for an android watch..found one $189.99....but I didn't wear a mask and they ignored me. Shortly little time went by and one of the guys that works there told me to go outside....I told him I wanted to buy that watch...then he walked away... The next day November 13/2020 I went back to the store to get that watch...I wore a mask that I they say will make my medical condition worse.i see they changed the price from $189.99 to $249.99...why did the so called salesman not sell me the watch that night before..he told me to go outside... still don"t have my watch...my question is Are you closing or possible changing the name Best Bye

Josh

Nice small location, they could use more people at the checkout though.

Blair Daruda

Uuhhhh shamus bower was mean to me, he could hook up the latest minecraft series

Brandon Leavitt

Good service and selection. Had a hard time finding someone to help getting a switch. Which is unusual as they are normally on th ball offering help.

Wilson Watson

Good service, friendly staff

Sledge Hammer

Has most of your electronic needs and some good weekly sales.

Ken Calvert

The people are nice but the store rarely has stock of what I'm looking for.

Don Booth

This store used to be much better as Futureshop, however one benefit is they do not have commission now and so you don't have staff hounding you for a sale. I don't think staff are particularly knowledgeable about their products, especially in the PC department.

Bradley Taylor

Usual Best Buy, incompetent staff who barely know anything about tech, geek squad is the usual sad excuse for computer technicians. Save yourself the disappointment and shop with Amazon at least they will fix their mistakes and own up to it.

Chelsea Dube

Great experience, even on one of the craziest shopping days of the year I was helped quickly, got what I was looking for and the store wasn't looking ransacked. Hats off to this Best Buy for keeping it together and having wicked customer service! 5 stars all the way.

Dale Quesnel

Not exactly knowledgeable staff. I went in and had about 5 questions about some high end headphones. The only one he could answer was that yes they were in stock. I went home and did my own research and purchased them on Amazon. Too bad as I would have liked to purchase them locally. Best Buy, train your staff or have them direct you to someone that knows their product.

Allah does

They served me within minutes although it was boxing day. Very friendly staff.

Joshua Smith

Didn't answer phone.

Emma Struan

They’ll sell you anything your heart desires, but if it breaksz, then your a treated like a dressed rodent. My wife bought me an Xbox 1 X for my birthday and it worked great until within a year the GPU crapped out and was un usable. I went without the receipt thinking I had thrown it away, they wouldn’t take it. I went with the receipt, they still didn’t take it. I’m now shipping it back to Microsoft and I will not be buying anything from Best Buy ever again. Struan

Pinkfluffypottato

It was a fascinating experience. The iPhone X the Galaxy s10 and a20 was a fun experience using them. Also I got stuck to the Samsung's tablet/computers.

Srtbull _YT

Went in to buy an iPhone X. Met Cam in their cell department. The guy is amazing at customer service. Highly recommend.

Marcin Więc

Nice

Yoga Tri

I got my jbl headphone.

Keegan Wheeler

BestBuy is a good place to go if you need something right away. The have decent stock of common items but they don't usually have the best prices. I would recommend not buying any desktop computers from them though in general. They might possibly have deals sometimes but if you're trying to save money I would recommend going through an online retailer to get the best deal. But if you're in need and don't mind spending a few extra bucks for connivence than it is a good place to go.

Della Slade

Had to wait for a bit; but the service was good; very helpful...

Ronald Carver

Thankyou for all your help

Dan Howard

My wife went to your business and the lack of interest in her need for help was astounding. The geek squad are dead beats who must be hoping for work somewhere they can walk around and avoid customers. A geek told my wife he said just a …

victus art

Almost always has what I'm looking for . I go here most weekends just to window shop and they are always friendly and it's always clean

Kaj Gamer

Good selection but not the best prices

Anthony Nolletti

Friendly customer service reps who are always willing to help. The store will also match prices that are found online, which is fair and convenient. It would, however, be beneficial if discounted items were promoted more and became more salient.

Devin Martin

30 minutes to exchange a faulty Xbox One controller under the Best Buy warranty. Past exchanges were just as long and frustrating.

Jim MacQueen

Typical Electronics Store! Good stock, good prices!

Brent 77

Best service award this year I believe and best sales in all of Canada so I'd say they are doing something right.

Tammy Kennedy

Love this store

yves henrichon

(Translated) Reasonable prices and good food (Original) Prix raisonnables et bonne bouffe

toto16victoire Hunkel

Hunkel Studio ????

Michael Duddy

Never seems to have what you need in stock, the only thing saving this from being a 1 or 2 star review is the fact that one staff member went above and beyond to try and locate the product that was indicated in stock but was nowhere to be found. Please work on your stocking levels... or you know... just do what Target did.

Nourridine Siewe

Got it just on time. Magic followed

Jennifer Hughes

Seemed like less stock on the shelves and we weren't asked if we needed help, we didn't so that didn't matter.

Pamela Noland

Good customer service

Guilherme Clérigo

Awesome place, always someone to help you figure out anything you may struggling with.

Sebastian Schweigert

Wanted to buy usb cable. Cheapest one was $20. Walmart had one for $5

Ishrat Sultana

I had given my laptop which had minor liquid damage to the geek squad. They said they would send it out to get it repaired, but instead of repairing it, within a month they returned it in a worse condition than it was when i had given it. My mouse pad and keyboard which worked slightly before had completely stopped working, the network drive was was working completely fine had stopped working too. I returned with a complain and they said it was the motherboard being damaged. I told them my network was working completely fine why is it not working now and they had brushed it off saying it was the liquid causing damage to the part of the motherboard containing the network drive. After a while, at another store, i had found out that the wires in charge of controlling the touchpad and the keyboard were completely ruined, there were screws missing here and there, and the network driver had been disconnected, resulting in the network not working. They had completely ruined my laptop when they had taken it to just diagnose it.

mandy mcclure

Awful!! Lol. I always thought that the Geek Squad could fix most anything. Wrong!! Fyi if you don't buy a protection plan on a Nintendo switch or console of any type i bet.....they will not even touch it and will refuse to even try. All we needed was the charger to make a connection. I think its pitiful because i just bought this Nintendo switch a few months ago so if they can't tackle this and would send everything they can fix actually gets sent out....im not even sure what these geeks are for.

Jessie Toyota

Helpful staff, good selection

Sarah-Anne Lake

Outstanding service, great staff members. Better store than the downtown location.

Jose Martens

Really good service

Samuel Oyetunde

Service was awesome right from the entrance.

Peter Milne

The sales staff were very helpful, during our time there we approached by 4 different people, not at all pushy though. The one salesperson was vwry knowledgeable about the TVs we were looking at and was very helpful.

Marc-Antoine

Very good customer service

Stephen Marker

Good store..

Brittney Giroux

This place is a joke, everything I have bought from here has issues within a week. I have a speaker that has worse sound than any device it is connected to. A printer that doesnt print, breaks down every second day and I had to buy connections for it elsewhere in order to set it up and to constantly fix it. And a computer that freezes all the time despite great specs. I am done buying anything from here.

mohanmannam

I was asked to get the quote from Home Depot and Best Buy guys said they will price match along with the current in store promotions, but unfortunately they have not done and wasted my time.

Rénald Haché

Great store for electronics

Shawna Linn

I bought a very expensive computer from here in 2012. After 2 previous machines literally melted down, they gave me a third. I paid a MINT for it. Always seemed to be clogged up with no space even though I only do word processing and basic stuff. The geek team at the counter always told me they backed things up and data transfer etc..... Turns out....I took my tower to a different place. The guy opened it up. THE HARD DRIVE WAS STUCK ON WITH DUCT TAPE! Not functioning. Ever. These people don't care about their customers. Don't trust them! I will never buy anything from Best Buy ever again. It's a joke.

Suprit Singh

Friendly Staff, lots of tech, and main thibg: they offer competitive prices. If you find price lower anywhere just let them know, they will give you that price.

Morley Soltys

Nice atmosphere and the staff are friendly.

John Duffenais

So much to choose from

Jeremy Koenig

Great store!

Andy Burnett

Bought a smart tv, sound bar, tv stand and computer at the end of October 2018. I paid for the elite delivery and install service. I was told by the salesperson (one of the managers) that they would assemble the stand and mount the tv, set up tv and sound bar and set up the computer. I got a phone call the day of the ( December 23rd) install and was told that they don't assemble stands, mount tvs on stands or set up sound bars or computers. I went out to the store and was told by another manager that I really didn't pay for the install since the price of the tv and sound bar were discounted. I checked my bill and instead of paying the full price I paid half price. Regardless, I was originally told all items would be installed and set up. The installers showed up and set my tv on the floor as I had cleared the room for them to put the stand and tv in. They plugged it in, checked that everything worked, brought the computer, sound bar and stand in the house and explained the install program to me. I have no issue with the installers, however it was quite frustrating to find out on the day of I was told that nothing other than the tv would be set up. Also, I was called once to me know my computer was ready and they told me they would call again when all products were ready for delivery. I never got the second call and ended up going to the store to find out where my items were and when they would be delivered. All in all it was a very frustrating situation and the store employees I spoke to did nothing to help. If you buy from them you should read all the fine print and not listen to the salesperson about delivery, install and warranty info

Joshua Guthrie

Bought a tablet that I was told was fine, Turns out the tablet was locked with the last owners google account. All while the alarm was going off because a sales rep triggered and alarm while all the other reps just stood and looked at it. The only customer support I received was from an in training staff.

Kelvin Yee

Only electronics store left

Andrew “CrazySkull” Corvec

Bought a $700 desktop PC last August and it stopped working after a week. That was probably just bad luck, though. Other than that, the staff and products are pretty good.

VNash

Really big with huge discounts and a wide variety of gadgets and CD's. This is one of the few places where you can purchase phones off contract.

felix smokes 420 daily

I had a good experience with them and when I went to use the device it was all messed up. (Sim). It took fido days and reloaded my account because it was there mistake. Don't let retailers sell your short stand up for your right most times you can say a lot more than they can so use your opinion

Dave McMurray

It's the only Bestbuy in the area.

Ted Heatherington

Very few of the staff really know what they're talking about and now the chain is diversifying into even more crap. So we expect more people who know less about more stuff, err, products. Nothing expesses the lack of focus like their "can do" plan: "we sell anything we can." There was a time I looked forward to visiting, browsing, and seeing cool things. Now the floor inventory is a trail of "trendy" and expensive crap ... the home automation is a joke. Wearables that are clearly chosen for markup value. Stereo equipment that lacks ... diversity, choice, quality, value, class, style... They claim "price matching" but often sell brands using a private SKU (ie. only BestBuy sell that exact model) so you can't find ad. I've compared prices and found a better price somewhere else every time; I still buy small things, but selling batteries probably isn't a strong business model. I prefer Atlas Audio... Informed, quality, generally better prices, and just Home AV.

Lori Patton

Tyler was awesome. Got exactly what I wanted,

Booyaka Stubbs (ExplorewithStubbs.com)

Staff were friendly and nice but a little too pushy with the add on store insurance for the laptop we bought. Usually those things are a scam anyways imho..we were able to grab a U1000D Thinkware dashcam along with the MacBook air and a external hard drive which was discounted because we bought the MacBook. Overall a great experience and we we out the door in less than 30 minutes. This is our neighborhood store so we will be back when we need more gadgets..

Terry Proveau

There's not a lot of stock on shelves in Best Buy these days as they have gone to a more "Apple Store" like approach for their computers on electronics. If you really want something you have to see an associate and wait for them to get it out of lockup excetera but I understand why they do that. I do like that the staff are helpful and don't pressure you since they're not on commission even though it is their job to sell you stuff. I think I prefer doing my best buy shopping online and then having it set aside for store pickup or shipped now.

Jacqueline Rogers

My shopping experience was exceptional. From the time I entered the store to my final purchase was 14 minutes.The sales associate helped me find exactly what I.wanted very quickly. They put my purchase in my trunk for me and gave me kindly rreminders of how to use the product safely.Thank You Bestbuy.

Zach Hendrix

Its a pretty nice Best Buy. Every time that I have had someone help me here they have been very informative and not pushy sales people.

Terry the Vegan Cyborg

Stopped in to get an external hard drive. Brandon helped me out and was super friendly and knowledgeable.

Daniel Pearson

Love this store! Staff are great

Marcel Richard

After having a terrible experience with Future Shop online ordering I was able to talk to Mark R. who took initiative to make things right. I appreciate the excellent customer service and will now make extra efforts to shop in store Vs Online. Thanks again Mark!

Darren Emerson

Best place to get your electronics and accessories!

kpl karthic

they price are always high, dont have a best deal most of time, customer service is good

Debbie Scott

My mom returned a laptop within 14 days and no questions asked. ????

David E. Fowler

Nicest Best Buy I've ever been in. Well laid out. Bright. No pushy sales types.

K Berry

Online shopping, local pickup with dedicated parking is a breeze...best of both worlds. Counter staff are very helpful and friendly and were great in loading my vehicle. I just wish they'd stop with the extended warranty pitch...

Sheldon Saretzky

Came in what I was looking for real quick and got help right away for it.

Sandy Cooke

What a great store.

Barton “Maddtrucker” VanBuskirk

No help no products They do have the best web site to look for product

Nitin Burman

It is byfar my most visited and shopped at place. They have excellent staff and always help in finding the best bang for the buck 'products'. This store never disappoints when it comes to electronics !!! Keep up the good work.

Robert Perelman

I like to buy electronics and more items at Best Buy in future.Best Buy is greatly and wonderful.

Rebecca Meyer

Very helpful and informative. Izzy helped us and was very nice.

James “Dexter” Dextr

I’ve completely stopped buying product from Best Buy. Again and again and again, I come here to shop or to see a product before I buy online and I’ve never had much help. The staff are not overly experienced so really only suggest products based on what they read or are told, no real making a connection, understanding needs and specifics.

NORTHERN BREEZE GOAT FARM

Love the customer friendly service

Michel Dionne

(Translated) Sorry to tell you that I have not had the pleasure of looking for myself and no advice in addition to looking for a counselor (Original) Désolé de vous dire que j'ai pas eu le plaisir de se que je cherchais et pas de conseil en plus de chercher un ou une conseillè re

Sarah McGee

Great staff

Pierre Gaudreault

(Translated) A lot of choices (Original) Beaucoup de choix

Roxann Standring

Boyfriend addicted to this place. Seems legit.

Adam Blakeley

Limited stock, but they can order it. Online options seem better.

Iva R.

Helpful staff, good selection, good parking. The wait can be quite long, when they try to figure out if and where they have the item you are looking for.

Steve

The general manager is incompetent and doesn't follow his own policies.

Dipz patel

Great place to shop electronics

Robert Breton Phillips

When you have tried the rest and now you need are ready to try the best...choose Bestbuy (???? ????) choose Bestbuy.

Caleb Arias (Caleb Arias)

Nice technology

Chris Leonardo

Awesome service! Thank you Isaias, definitely helped me find options for great deals on tablets and computer products! Kept it professional, honest salesman who offered great product feedback! Will be back!

Lex Luther

Best Buy is so horrible now. Can't even call the store. Online ordering is terrible too.

William Calhoun

Mostly overpriced electronics.

Mr Rise

Checked online to see if they had a game in stock. Store availability said yes they did. Reserved it online, decided to call them before I spend the 1 hour drive there. No answer, called for about 1-3 hours straight no answers.. ever. Not even a robot or a quick were busy ttyl. Or a hold. Finally said, F***k it thought if its reserved should be fine right? Drive there, guess what after waiting in line for about 10 - 20 minutes. A get a nice prompt answer saying, no my game isn't here. Ask them if they can check in the back since online availability said it was. They just said if it isn't out front it isn't there. And then that was the end of the story. Wasted 2 hours of my life driving to this place to receive this horrible customer service. Just ugh, your music department might be ok, but the employee's you higher are just sub par people.

Jo Anderson

Lots of selection of various electronics.

Cale Rusnak

Bryan in mobile phones was amazing. Thanks for getting me in and out quickly and for making my new phone buying experience seamless!

Lennard Greve

We came here to BestBuy to play Xbox and noticed disappointed that the controllers are not working. We where told that "there is nothing that we can do about it". After 10 minutes we fixed the problem on ourselves. One controller was still broken and the staff was not helpful at all. To make it even worse, we where kicked out of the store 10 minutes before closing time in a very rude manner.

Shawn David

Staff was very helpful. And even helped me save money.

NATA

this stor is crp dont not even look at there best but sine frrgWgdgereFfeeff

Life of Chuck

Staff was not around.

PurpleOrchid

Great place for streetpasses and to buy art tablets and see all the latest gizmos!

Leif Lang

Nice to finally have a best buy in cornwall. Store is small but you can order anything from there website and have it delivered. Staff is friendly.

Tarandeep Singh Saini

Bought a Smart Tv didn't even start waste of money and time

Duncan Lake

Really appreciate the care they take to keep people safe during covid

Chris Hayes

Customer service is always firendly and helpful at this location. The store is not always organized. It is not uncommon to see stock in odd places and displays incomplete.

Chris Majeski

Gave them my phone number for my receipt and they magically can't find my number for 100 dollar razor mouse and now i can't exchange it, screwed my step dad over on his warranty on his laptop and refused to honor it or fix it

Rasool Fatemi

Not the best prices. Price match is great though. Best place to buy electronics if you just want to pickup latest tech without waiting for shipping. Again, not the best prices out there

jerome gravel

(Translated) Good store. Better services than in the days of future Hop. (Original) Bon magasin. Meilleurs services qu'à l'époque de futurs Hop.

Choongmars_ Lee

Worstbuy.. printer was so expensive

Bill McGrath

Friendly, courteous staff

John Darrell

I was looking for an audio cord with a simple male headphone plug on each end; I found one immediately. A staffer knew right where to look so I didnt waste my time wandering around. I find Best Buy the best way to save time when you need electronics.

Marie Litia Bélanger

No CDs

Justin Barcellos

Very helpful staff. Worth buying from with their price match guarantee.

Jamie Howlett

I love going into best buy to check out all the gadgets, tvs, games, appliances etc

Brandon Mol

Staff here are pretty useless and the product selection has shifted towards mobile phones. Half the store is filled with fancy ear buds. Good luck finding home or car audio components and accessories.

Noah Wilson

Best Buy is exactly what you would expect it to be, they have everything that you'd expect and nothing more. It's a solid place tk go for a deal, but it's not as good as it was when it was Future Shop.

S S

The store manager is great and very helpful

Dylan Koenig

Terrible place to go Christmas shopping or any shopping of any kind. I personally have gone to this store many time to either go there and find out that don't have the product that are sitting on there shelves or that you are getting ripped off because there website has better selection and pricing. I would not personally recommend go to this store at all

Joel Park

Staff need to be better trained.

valter piroli

Electronic s

Stacey Laarz

Was was looking for a wireless phone charger. The staff directed me to the right spot. He didn't really know what one that would be best for me and just walked away.

Brangwyn Jones

Multiple items on shelves but not actually in stock. At least put a sticker or something so I don't have to have an employee follow me around and verify what's actually available.

Marco Ra

Good

iTriied

Large store with a wide variety of products!

Jessica Flynn

Jeremy was beyond amazing thank you so much for your help

Kari Beaudoin

Friendly knowledgeable staff. clean store

Mike Bastien

Convenient electronic shopping centre with online service.

Carlos Barquero

Great place. Very kind staff. I found what I was looking for.

Kendra Knaggs

This review is almost entirely about customer service. Went in to buy a new graphics card, in store selection is not great but Amy found us looking and helped us buy one online having it sent to the store. Her customer service was fantastic, polite, talkative, could tell she liked her job. Best service I've had at this location by far!

Kelly

Excellent customer service. Their folks know about the products they’re selling. Highly recommend this location.

Tanya Sutherland

Everyone has great knowledge of the products. If not, they will find someone who knows.

Lyle.Susanne Casselman

It would be nice if they would answer the phone!

RICHARD BARIL

(Translated) Good service (Original) Bon service

haggus6756

Good selection of electronics and appliances staff was very helpful

Mike B

Reasonable service. Really pushed the extended warranties though...

Soft

Stood at the Geek Squad desk for 15 minutes yesterday waiting for "The Expert" to answer a simple question. I had 3 other employees acknowledge me but couldn't answer an availability question. I was directed to someone at the desk that never showed up. Friendly staff, not helpful.

birdhunter9999

I had to go find a staff member to help me out, but when I tracked him down he was helpful. I found what I was looking for at a competitive price. Selection was pretty good. I will shop there again for electronics.

Maria Blauner

Great deals nice staff

Cheyenne Vogels

I have had nothing, but good experiences every time I visit Best Buy orillia. The first time I went in was just a browse but later I went and purchased my gaming PC and the employee was very patient and helpful. A few weeks later I had a power supply issue yesterday and brought it in today. I was completely expecting to have to purchase a new power supply or surrender it to the manufacturer under warranty for who knows how long. The employees I dealt with were polite, amazing and were honest with me. They straight up offered an exchange which I didn’t know could be done since I thought it was 14 days, they let me know it was on sale now and gave me $300 back which I then used for a 3 year warranty with them because wow! Best customer service I’ve had in a long time, If I could give 10 stars I would.

Rob Hughes (Giant Dreams Kennel)

Wonderful staff

Taylor Doherty

Quick service very friendly

John Gibson

Workers used to seem to want to help. Now it is like they are avoiding you when you need their help. I was going to buy a few things from them but nobody was around so I went home and ordered online.

Tracie Clayton

Some mismarked pricing for products but very helpful and friendly staff.

Reg Neufeld

Asked way to many times if I needed help.

Anthony Clement

Could have better service and more products there.

Russell Sensei

Fairly standard prices. So far, have been pretty happy with the customer service.

George Kontos

The last big Electronics store

J Edwards

would have give 5 stars but the employes was rude here. I drove almost two hours from Montreal to get here and when I got here the employees was passing customers before me.

Natile Grasslin

Justin helped me trouble shoot, my broken, older Samsung. He was patient, and very nice about setting up my even older-yet, back-up phone. Thank you for Excellent Customer Service, Justin ????????

Jacob Critchley

Lots of electronics. Cool store

Naabiga Abdoul Razak

Easy to find electronic devices in good quality

Kim Ne

Extremely small, although I did see that they might be adding on, and because of them being tiny they did not have what I needed thus causing me to go elsewhere to get what I needed.

Tomás Nahul Muñoz Barbosa

Friendly staff... Fast exchange!

Jaime Baumgartner

Love going there but there should be a system that helps the sales associates know that there is someone in line wait to pay at the cash register. Even when it is a busy day. Either then that the sales associates are very helpful!

Liam Cooey

Friendly and helpful staff, great place to shop!

Frances Royer

Terence was great help to my boy friend and to myself. Very professional,polite and took his time in explain things to both of us. Keep up the good work

Pierre Vary

(Translated) Good variety of all kinds of entertainment for the home. Good service. (Original) Bonne variété de toute sorte de divertissements pour la maison. Bon service.

CampLife

Small store too much staff. Feel like seagulls attacking you when u walk in the door.

ryan Czindl

Jason was very professional, and guided me to buying the tv I was looking for, recommend going to see him for your next purchase

jung.yuan chen

(Translated) 3c store (Original) 3c專賣店

Ashley May

Yall afraid of answering the phones or what? I've called 7 times

Daniel Conrad

Had not one but two people ask me if I needed any help. Pretty good in my opinion

Lawn Lord

Great selection of tech and other helpful things. Helpful people at the store to help you and the deals can't be matched. My only gripe is that they are a bit understaffed.

stephen kagan

Friendly staff. Helpful. Prices for audio headphones were reasonable. Great gaming headphones.

david S-K

Super friendly staff help you with everything you need

Brittany Sager

I have to give William A. 5 stars! He was so kind and helpful and very informative! Helped me every step of the way with setting up my new phone and I am so happy with it, thanks William! Hope this review gets back to you :)

Karen Worrell

Store is big, clean & organized with lots of items to look at. I couldn't find what I needed though & wasn't greeted or helped by anyone so that's why the 2. ( I was looking for a one off though item.) ????

Erica-dorine Budreau

Rrserved an item online for pickup the next and upon arrival was ready and waiting. Checkout was fast and seamless.

Princepal Singh

Worst place to buy electronic products, I bought AirPods and they don’t tell you policies, bad customer services ????????????????????????????????, better but apple products from apple official stores or websites

Caleb Hussey

Eh... A bit too intense. All of the products are trying to steal my wallet. Most stuff is cheaper online.

Daniel Vallerand

Pricew follow the chain. Service is great Wait time to pay is okay.

Jibu Jacob

The agents are really friendly and helpful.

Sabin Lapointe

(Translated) A nice atmosphere and competent employees (Original) Une belle ambiance et des employés compétents

D C (Red HellblaZer)

Great service. Aiden helped me out so much.

Patrick O'Hanley

Great service! I recently purchased a chromebook online and 4 of the keys weren't working. I brought it in to Best Buy to see if it could be fixed. Instead they offered me a brand new chromebook. I can't recall the associates name but it starts with T, and I was in around 12:20 on March 13th. He was working at the customer service desk. He was super friendly and helpful! Great job Best Buy!

D B

Service is often scarce but the selection at this location is good enough. Unless you want a Huawei phone, evidently they don't sell them.

Simon Grant

Kelowna location is large, well lit, and and there are several representatives available at any given time. Retail service however is not part of the culture, and after three visits over two weeks I find myself returning to online shopping. If you have specific needs, and they do not interest your sales representative, prepare for them to wander away rather than explore solutions for you. Also, there is a limited variety of representatives, and they seem to share the same attitude. Somethings like selling a camera that uses CF storage and not carrying the matching storage type is a structural problem, but walking away from a customer looking for a business-use 4k resolution laptop seems strange; sorry, I don't play video games. I tried, three times, and have bought items online from them before, but as a retail experience this store is not where you want to go for laptops, cameras, or tablets.

Heather Nick

Brandon in computers was amazing!

Shawn K

It's a best buy.

Step Dad68

Ben the cell phone associate was super helpful and knowledgeable and would highly recommend buying a cell phone from Best Buy

JKMemeMan

Perfect for best local tech, staff is very knowledgeable and helpful.

John S

Friendly and knowledgeable staff, if you want to pre-order games this is the place, avoid Gamestop/EB Games.

Cuctas

Just your usual best buy store. Helpful employees as well as good products, good for most things electronic.

Jeff Baldock

I always appreciate the knowledgeable and friendly staff who help me efficiently and effectively every time.

brent deschamps

great customer service

Coa Coa

Decent selection of newer items. You may have a hard time finding any slightly older products. Staff avoids customers at all costs. My boyfriend and I went in to ask a few questions about drones in the hopes we would find one we would buy, but after standing in the camera/drone isle for 20 minutes with associates standing around chatting to each other and walking away/ brushing us off if we tried to go up to them we ended up leaving without purchasing anything. Happens a lot at best buy where I'll go in looking to buy a lot of expensive equipment but get ignored/talked down to by associates. If you know what you want and where roughly it'll be you'll have no trouble. But God forbid if you have questions or need help you won't find it here.

Lorraine Auger

(Translated) Average service. The employees were just talking, luckily a young man came to see me ... Ah and there's never that I need in stock ????♀️ (Original) Service moyen. Les employées faisaient juste jaser, heureusement un jeune homme est venu me voir... Ah et y'a jamaisce que j'ai besoin en stock ????‍♀️

Jstp abracadabra

(Translated) A lot of choices (Original) Beaucoup de choix

Brian

It's a BestBuy. Fairly consistent, clean, decent deals, and willing to price match online deals (NCIX, Amazon, Newegg, etc). The most frustrating part about this location is trying to actually pay for stuff. The checkout is almost never open except when there is a sale event. Unless you do a web order and pickup, you're often stuck in the customer service line behind returns and exchanges with the Web Order Pickup people doing nothing and 4-5 other employees standing around and unable to help. Makes a 30 second grab and go, into a 10-15 minute adventure.

Josh V

It's almost as if its a physical online store, each time I want something on the shelves their response is almost always "oh, looks like we got none in stock, gotta order online". Better off looking elsewhere or ordering online from elsewhere.

cornwall seeker

Helpfull staff.

Lachlan Gonzales

Well they have it all. Many kinds of electronics and TVs or speakers. Slightly less of a computer section and very little in the way of computer hardware but for accessories like keyboards amd mice...they have a lot. They also have a great selection of headphones and games from ps4 to Nintendo switch. Good staff that aren't always interrupting or hovering, meaning they are there right when you need them. Plus they are very knowledgeable about their sections. Good prices amd easy to find what you need.

justin hamm

Definitely not the "best buy" but a buy none the less.

The Cromwell Brothers

Eager to help

Fazal Malik

Went in with intent to purchase a TV. Waited 15 minutes before someone came for assistance, only to be told that I should order online. Total number of customers in the store was not more than four or five.

Marcus Herbert

I arrived at opening and there was a lot of highly organized staff on hand. One woman was positioned at the entrance and directed each customer to aisles according to their specific queried objectives. Within those aisles were staff who were both picking, for online orders, and directing customers to specific items. Workers I interacted with knew exactly where items I showed in photos were located. This included a gaming mouse that was obstructed from view. One worker went as far as explaining that Best Buy matches online Black Friday sales. I have not had employees in retail helpfully explain store policies when relevant and without prompting before. Hybrid picking + guiding roles on display in this store, combined with someone pointing out the correct waypoint to head towards upon entry, and relevant policy explainations provided an experience that separated me from hundreds of dollars in minutes (+ enjoyable browsing time) in a way where I felt served instead of exploited. This business model is worth emulating. I did not know a retail business can be run in such a manner: my experience at this specific Best Buy store was surely better than all other retail experiences in my life up until this day. What remains to be seen is if their managers are mature enough in their understanding: to possess ability to faithfully maintain this paradigm among their workers, and if they are wise enough to choose to do so.

Katelynn Scott

Great customer service

Justin Kase

I was not really impressed with the service here it felt more like a bunch of security guardsprotecting big screen Tvs. Big guys so that they can do the heavy lifting I I get it but they were more intimidating than helpful.

A Soucie

Best buy.. Needs better service

BainsHD

People Here suck. The Service is garbage I suggest finding deals at future shop and going to London drugs were they price match you no problem

Elia Bello

Good Ok Googole

Clayton Erickson

Typical best buy. Staff that I have engaged with have always been very friendly and helpful. Good parking outside as well

Jenaya Brooke

Always friendly workers and know exactly how to help! just had a great experience there once again. Can't remember the guys name, but he helped me find what I needed right away and was very polite, even wished me a happy birthday! Made my day 10 times better (:

Mister Nice guy

(Translated) Wow, we return customers if they have not previously ordered online or made an appointment? !!? Basically, go to amazon.ca, a pleasant shopping experience and above all it avoids unnecessary trips and a lot of frustrations (Original) Wow , on retourne les clients s’il n’ont pas préalablement commander en ligne ou prit un rendez vous ?!!? En gros , aller sur amazon.ca , experience de magasinage beaucoup agréable et surtout ca évite les déplacements inutiles et beaucoup de frustrations

Mammoth Owl

As good as any other best buy. as expected the staff's knowledge on the products is mediocre and the prices are horrible.

Jeff Marks

Great staff, above and beyond what was needed. They were so good to my son, I'll never shop any other electronics store in Grande Prairie.

fredericton games

Worst customer experience ever at the Fredericton, NB location! Bought a pair of headphones there and wanted to exchange them for a different color of the same type "Beats Solo Wireless 3". Because they were on sale when I bought them, they wanted me to pay an additional $190 for the exact same type, just a different color. The pair I was exchanging wasn't even opened. The store manager ever had the nerve to say that ever though both pairs are Beats Solo Wireless 3, they are in fact different products. Ironic that the message I say on the pin pad while at customer service states "Hassle free refunds or exchanges". My visit was anything but. I look forward to the day this brick and mortar store goes out of business like so many before it. This will be the last thing I ever buy from Best Buy.

Jeremy Williams

Good service, but not great service. Decent product range

Rimple Singh

Nobody can beat their variety but prices are a bit high because they have to maintain such huge collection.

Mike K

Old school and small. It’s a neat little bestbuy

Kevin Corcoran

Good service

Geoffrey Mazalin

My wife had her eyes on a swanky Toshiba laptop over the holidays and we went the other day to finally grab one. Turns out that stock for said laptop was diminished on the Island, especially thanks to the closing of Best Buy (plenty of units left there - we checked the day before they closed!). Now Emily, the associate in 'puters for the Langford store basically offered NO help in suggesting maybe selling their demo unit to us or bringing in the last one in stock from the Langley store. She didn't even try to suggest going with another model or anything! It wasn't like the store was closing and we were the last stragglers or anything - it was 3PM!!! So my wife asks me right in front of Emily "what other stores are nearby" as we didn't want to trek back to Victoria during rush hour and Emily just kept her mouth shut! Now I understand the concept of not suggesting competitors outlets to customers, but Emily doesn't even work on commission, so not even a tiny little notion that Visions and Staples were within the same retail complex? (we just moved here and were a little unfamiliar with the nuances of retail locations until now) SO because of Emily's acutely apathetic customer service treatment, no more Future Shop for us! In fact, anybody in the Langford/Sooke area looking for pc's should go see Visions or Staples FIRST! As a long time Future Shop customer, I bid thee adieu!!! Thanks Emily!!! 8)

Charon Robert

Although it wasn't busy, it was difficult to get assistance. Staff were busy talking with one another.

Chris Doucette

What do you have a telephone for? Nobody will answer it!

Shawn DeWolfe

The staff didn't know about their on hand stock and frequently turn to their phones for an extended period of time to search for answers. I could have done that myself.

Petr Petrtyl

In and out. Had what we need for our phones

Jenny L

Had great and fast service

Macdonald Duru

Awesome place.

Rob Holmes

Customer service is Great! No pressure sales attitude males making those bigger purchases less hectic.

Aaron R (sir eat a lot)

The computer people need better traing as they don't know that is a cat5 cable is

Jill B

Unlike bigger cities very petite store with less choices n no good deals

rudy tabarez

It is what it is. Good store. Variety of electronic products. Good credit program. Friendly service. Had 5 people ask if I needed help in 20 minutes.

Jamie Robertson

The service is hit and miss, but it's still my go to store for electronic equipment.

Michael Hendrickson

The guy in the computer section was helpful

Nicolas Boulianne

(Translated) The prices are a bit expensive, I prefer to encourage local before the big chains. (Original) Les prix sont un peu cher, j'aime mieux encourager local avant les grandes chaines.

Kim Gaunt

Rep very helpful and pleasant.

Pierre J.

Great store and location! All staff are passionate about any item quizzed on, from phones, to TV to Surround or Video Games. It’s only a 4 Star due to the “Geek Squad” seems to always lack the same effort when asked questions or problem solving.

Bill Goldston

Very helpful staff, but ended up getting a cable that isn't fast enough.

Lemxn Bun Tik Tok

They have everything

Gmail and Google Account

Helpful staff.

Henry Hansen

Manager was really helpful, resolved our issue. Will buy again.

Aaron Tambour

Went in to find a few things. No staff were around to help, stood at the cashier counter waiting for staff that were standing around in a circle talking about their plans for the evening. We left and picked up what we needed elsewhere.

Linda Luette Messersmith

During the Disaster in Texas, Best Buy was offering water to flood victims in their area for a whopping $42 for a case of brand name bottled water, and “ they 'claim an employee caused the problem but a low level employee cannot 'change prices'

Michael Ireland

This is the usual Best Buy franchise location, and this location was once called Future Shop. They have the expected assortment of electronics, computer stuff, mobile electronics, wearable electronics, and so on. I wouldn't say that this particular example of the chain store is special in any way, so if you like Best Buy in other cities, chances are good that you will like this place as well. The staff is generally friendly, but they don't get in-your-face like other places, so I don't mind going in and browsing. If you know what you're looking for, you can sometimes snag a good deal here. If you're tech savvy, using your Android phone to scan products and look up reviews from all over the web can help you save a bundle.

Lee Munro

Went in looking for something I knew they had and the girl working the section I was in had no idea what she was talking about but I got my item and left. I think a box store like this won't be around long. It was dead inside and if I wasn't in a hurry I would have purchased my item on line.

Jared Rietdyk

Lied about refresh rates vs frame rate on their TVs. False advertising, just go in to see the stuff and buy online.

allie agustin

Nice items

Tarot the Hangman

It's ight

Linds H

Staff are friendly and helpful

__________________________________________________

usually good experience here, better prices than most places in the mall, decent customer service, the usual greeter is very nice and helpful.

Jesse Maher-Watson

Solid place to buy electronics. If they don't have what you want they can easily order it in for you

Bob Arthur

Cost-effective place to acquire consumer electronics

Michelle Deveau

Amazing service!???? Greetings at the door with a positive attitude and smile. Ask for Nick...knowledgeable and informative plus friendly!????

Dan Melchior

Helpful staff, great selection and competitive prices.

TheFrostyPuma

Always good service, usually always have what I need

Kevy Nova

Great selection and service.

Sylvain Gauthier

Good selection of computer accessories, bit expensive. If not in rush, buy online instead

Patel Mihir

I bought Skullcandy earpods and it's very amazing

Kyle M

Best place in Fredericton when it comes to tech that's for sure

Carman Copeland

Competitive prices on what you love in electronics. Helpful courteous staff.

Dan Mcw

Knowledgeable friendly staff. Great selection and prices.

Jonah Husted

With great deals and a selection of electronics that can't be beat, you'd be hard pressed to find a better buy than Best Buy.

Terrandel (Terrandel)

Same selection as any best buy, so the only thing that could set it apart is service. Unfortunately they fell short on my visit, as the staff seemed more interested in conversing amount themselves than helping customers, and only stopped when I interrupted them.

Nadeem Khan

Just ok

Dany Lavoie

(Translated) Convenient because it is stuck to a mall (Original) Pratique parce qu'il est collé à un centre commercial

Guy R Lalonde

(Translated) Fast services (Original) Services rapide

Oliver Perrett

Good place but Costco better.

Matthew Wright

Great!

Tim Maw

If you want electronics go here

Debbie Overton

I cannot praise highly enough the excellent service and staff.

Tony Smerychynski

Very efficient and friendly staff.

Chad Purdy

Best buy is average. Certainly below was future shop was. They carry less product and have less staff to do so it seems. As they are a major retailer in town I do check in there often however, basic selection limits my purchases.

Adewale Gbadamosi

Great stocks in store and staff are friendly and welcoming. Though I didn't get what I went there to buy. Not so crowded.

Eric Jobin

(Translated) He's doing hell specials (Original) Il font des spéciaux d'enfer

Agorapho Bear

Never answer their damn phones

OurWay Lifestyle

Our experience at Best Buy was amazing. Troy assisted us and went above and beyond our expectations. He had no problem explaining the specs and differences between a number of flat screen and surround sound models, in fact we could tell he really enjoyed sharing his knowledge. Which ended up with us purchasing way much more then we initially planned on, haha but we couldn’t be happier and more excited for our new home theatre set up! He also took the time to offer and explain in detail our warranty options and the geek squad membership benefits. His patience and enthusiasm combined made this experience memorable and we will be recommending Best Buy Kelowna and Troy as a customer service representative to all our friends and family!

Jobie68

Just questioning representative on wall mounts and soundbars and he was quite knowledgeable on the Samsung product.

James Hamilton

Good store layout, helpful staff.

Derrick Hill

It's like Amazon only in front of you

John-Paul Haraldson

Just another bad experience at Worst Buy! They wouldn't price match and we're not very helpful. Definitely my last visit to this overpriced chain!

Ric Johnson

Surprisingly low inventory for a Best Buy. All the departments are still represented, but not nearly as much selection in each department as there used to be. Lots of empty space. There didn't seem to be as many people on staff either.

Nathalie Gagnon

(Translated) A rotten store, there is a notice against them I gave them 10 days and no news but it will not stay there (Original) Un magasin pourri , il y a une mise en demeure contre eux je leur ai donné 10 jours et pas de nouvelle mais ça resteras pas là

ALEXander Baril

Some prices too high, some decent deals. Wouldn't be my first pic for electronics

Dj Decanus

Friendly staff very knowledgeable good prices entrance to the mall to is it too late to walk through and see Do just overall great place

1dkf4

If you want the hound dog service that's the place to be 6 people ask you if you need help and then stand there and watch you all within a matter of 30 seconds

panda lover

It was nice, just wish they had phone cases from older generations, we couldn't find any cases for an iPhone s7. They do have a lot of the more recent technology.

Jean-Francois Mailhot

Good service

Julius Toltesi

Always enjoy shopping there. Recently purchased a stove. Not only did they beat Home Depot's price, they had a delivery date for the same week. Home Depot was a few months wait. Great staff and friendly.

Monica Otto

Very disappointed with their customer service. I bought a stove at Best Buy and called to book a service call because the oven was not turning on.. they gave me 5 phone numbers to call including the manufacturer (Samsung) which also said they could not help either because we did not purchase the Warranty. Anyhow Terrible service, cero help with a technician.. we never asked for anything else than guidance or a service. I would suggest you to take your business somewhere else. I’ll never go to Best Buy again or recommend anybody to go there. 0 cero starts. Not to mentioned I have my family visiting for Christmas and could not offer comfort food for them.

Brian Bartlett

Smaller sized location but still has everything you need.

jacob B

I hate Best Buy when I try to go purchase something they never have anything in stock. No complains about the people working there they were great.

Kuro Xiao

Staff walk up to you and ask how you are and what you are interested in.

Ray Goodine

i or no one in my family will ever shop at the fredericton store ever again poor poor costumer service . just a bunch of kids running around trying to look busy worst shopping experience i have ever had in fredericton . i went to the source and had service as soon as i stepped in the door i spent my money then and there. so future shop you should just close up shop cause you suck

ALINE DUFAULT

(Translated) Too expensive, a lot better on AMAZON, there is not even a website for the GRANBY store (Original) Trop cher , pas mal mieux sur AMAZON , il on même pas un site web pour le magasin de GRANBY

Draydan Power

The service representatives that worked with me were knowledgeable, patient, and friendly. They didn't push product and offered different options at different price points that would suit the needs of the shopper. Always someone available there too. Sometimes interacting face-to-face and touching the product before purchasing is better than shopping online.

Marc-André Bilodeau

(Translated) Lots of choices, and they hit the prices. It is not always easy to find employees for information, however. (Original) Beaucoup de choix, et ils accotent les prix. Pas toujours facile de trouver des employés pour de l'information par contre.

Leigh Parker

Great place that price matches

Blair T Sawler

Hard to get help from staff

Jonathan Tricco

I'm giving this store a 5 star rating because the staff are actually awesome there. They went out of their way to help get what I wanted. I love shopping here for smart home electronics mostly, but they have just about everything you could want when it comes to electronics. As I mentioned the staff are always great and eager to help. I would recommend this store to anyone!

Amy M

One of the workers was talking down to my mom and super rude, would definitely avoid

3en D.

(Translated) Always good service, fast and with a smile. (Original) Toujours un bon service , rapide et souriant.

Yance MedicatedVeteran

Usually when in these places the staff is on you like butter on bread, but this time no it was really nice to look around and when ready I found someone, great ext great service.

Josh A

Yikes. Have had two epic battles with this store over the years. Once a manager called me a liar to my face, i had said that the tech guys told me the battery in my laptop was covered and going to be replaced (i told them i didn't think it was, they insisted it was and went to get confirmation from their supervisor who also said it was). When it wasn't replaced on pickup i inquired with the manager and he was a total d**k. by the time i got home he had left a message on my phone saying he was going through a hard time in his life and offering me a 100$ gift card. ok... so i gave them another shot. Bought my last desktop from them, paid in advance of it arriving and was told I'd have it in 3 days. Took over a month to sort out while their website repeatedly said i hadn't paid, but i had -- in the store as they insisted i do at the time. What a hassle. Finally took my issues to twitter where their social media people got in contact with me and after another week finally resolved it. I just tried calling them about a product i am looking to buy -- to make sure it was instore as the website said it was. no answer. 50 rings... no answer. What a clown show it is over there.

Robin Nielsen And Danielle Stott-Roy

Can’t get anyone to pick up the phone at any location. Can’t see amount of items in stock at any location and clerks in store can’t either.

James Jaspar

this is the best buy i ever had. bought a chron book ..,, very best indeed

Trevor King

Awesome deals