Reviews of Bauer Systems Group (Computer Repair)

Colin Hatfield

These guys are awesome. I bought a laptop from them and due to my failure to investigate the specs, I had to return it. Mohit was very understanding, and there was no restocking fee. Afterwards Mohit assisted in narrowing down the computer that would meet my needs and was able to have it ready for pickup within hours. I would purchase from them again.

Stevie Ormsby

First class computer sales, excellent staff and service.

Vivian Zhou

If only I could give more than 5 stars! My laptop died spontaneously and I needed one fast since I work from home now. I inquired about a refurbished laptop one day, received expert advice about creating a dual monitor set up, paid and received my shipment the next day BEFORE my work day started!!! Stevie was so patient with all my non-tech-savvy questions, was so kind and helpful. When I had follow up questions after I received my items, Stevie still replied promptly and helpfully. It is so surprising and impressive to receive such care from a business! I highly recommend to anyone :)

Fwad Malik

Highly competitive prices for computing needs with great customer service. Easy and quick pick up.

Alexander Abruzzese-Goyette

Fast and personal service. Clear inventory list is kept, very useful when looking for specific models. Mohit and Mitch are super helpful, always a pleasure to do business with them.

Dave Emmerson

I've ordered from Bauer twice, and couldn't be happier. I picked up two laptops for Christmas gifts, and they might as well have been new. I later ordered a truly excellent dual monitor stand that shipped quickly and was again, basically new. Highly recommended!

Pinaki Das

The laptops look good and clean and price is decent. But that's where the good things end: 1. Dead battery - they don't last for more than 15 minutes. 2. My laptop dies mysteriously within a month of buying. Though was replaced under a paid warranty. 3. Now the replaced one has sticky shift key. Having said this they are excellent if you are retired or have enough spare time. Otherwise for me Dell refurbished was a better option: 1. Battery did hold charge. 2. 1.5 years without any issues. Though 3. Old and bulky (that's 1 place where Bauer wins)

Anna Zajacova

Mitch and his team are simply amazing! Incredibly helpful, expert, going above and beyond to help and making customers feel like good friends. Highly recommended.

Ken Lowe

A reputable re-seller of quality, business class (Dell / Lenovo / HP) off lease desktops and notebooks, at very competitive prices. I've bought dozens of systems over the past few years, and have never had regrets. You can buy with confidence from Mitch and his team!

James Baldwin

I've purchased quite a few machines from Bauer for clients, and anything that ended up dying or being defective was immediately replaced or accepted for return, once they saw it wasn't working. Great customer service, and prices!

Tim D

Purchased my first laptop from Bauer. Customer Service is great, incredibly quick responses. I haven't even received the laptop yet, but I'm very thankful for their help in processing the order so far. Stevie and Mohit were quick to respond. I'll update the review when the laptop arrives. *** Received laptop. Condition is 9/10 (mainly scratches at the bottom) which is expected. Processor said 7200, but I received a 6200. It's a little older but Stevie took great care of me. I can't appreciate their help enough. I will still leave this review at 5 stars for their service and will buy again!

Jawwni Pui

Great place for buying a refurbished computer. Very fast replies from Mitch and very great customer service.

Scuba Steve

Great guys

Mike Marshall

Excellent service. Fantastic pricing. To meet my small business needs, I've been a repeat customer for the last five years. Highly recommend.

Fahd Usmani

I have been purchasing through Bauer Systems Group for sometime now. My account rep is Mohit. He has provided excellent customer service over the years. From small one off orders, to larger ones. Thanks!

Peter Nu

High quality products (laptops, computers, etc.) at very competitive pricing. Exceptional customer service as they respond quickly through emails. They made the entire process very straight-forward being able to accept e-transfer. The shipping was incredibly fast as I received my product the day after. Overall, very satisfied with the entire experience.

Jacob Baldwin

Incredibly professional, customer focused, great prices, really fast shipping and just a great over all experience.

Roberto Carlos

Best experience I have had buying refurbished. The owners were incredibly quick in responding to my questions. After deciding on a laptop and paying they shipped it out immediate. I recieved the product in less than 24 hours. The ThinkPad was like new and had 12GB of ram when I had only paid for 8gb. I will be going here from now on!

Tim Timar

Great Service, solid products with very transparent descriptions.

William Heikoop

They are local, they are Canadian and they give great service. We have saved thousands of dollars dealing with them. Highly recommended!

Sagar Bhatt

(Updated) A bad experience turned into an alright one. I bought a ThinkPad T440p laptop of which the screen suddenly and completely malfunctioned after 2.5 months, seemingly due to an internal crack. Since we'd had it for such a short time with light usage and no mishaps, we concluded it’s not our fault: after all, it’s been owned for 5-7 years prior to this, gone through much wear and tear and should’ve been more thoroughly checked. So I submitted an RMA form and received a response saying that it was beyond the 45-day warranty period. Then I wrote a review here and received a response from the owner who told me over email that it could be returned for an 80% refund, which we agreed to. Customer care is bound to be reasonable from a 5-star company. Hence updating and shortening this review. Initially decided to buy this, my 2nd refurb, because my HP from Refurb.io was great (still is after a year) but in the future I'll probably buy a low-end new laptop: many nice ones with good specs in the $400-500 range. If you do buy from here, make sure you ask for 1-year warranty. It costs only $20 but I didn’t find it when I was making my purchase.

J V

First time purchasing from Bauer Systems and now I will be a lifetime customer. All my questions were answered in professional manner and promptly. There was a concern with the order but Mitch was able to resolve immediately. Oh yeah, the shipping is definitely reasonably priced and fast! Take the plunge and order from them. You won't regret it!

Ri

After many credit card purchases from Bauer Systems we discovered that our credit card was charged over three thousand dollars for a transaction that never took place. Once we complained, brief details were given, along with an apology and refund. We wanted to continue doing business going forward with Paypal as a much more safe and secure method for card payment but this method was quickly declined and deemed too expensive for them. We have determined that it could be far more expensive for us to risk this happening again.

Tom Gelinas

Excellent service, machine was in better condition than I expected given the price. They sell a lot of Lenovo equipment, which with a transferable warranty can be a really good deal. They mostly deal business-to-business but I was really happy they were willing to deal with a 1-unit purchase. I will definitely check Bauer Systems Group's stock list any time i'm looking for an off-lease computer.

Dylan Smith

Ordered from them many times, Mohit has made every experience for me great. Cheaper systems, Great Quality. Will be ordering all my Computers and Laptops from them

Doug Barnes

Just picked up two refurbished Dell Laptops...they look brand new and loaded up very quickly. Ordering, paying and pick up was quick and efficient...less than 24 hours. Thanks for the great service Stevie Ormsby!

kevin Pan

Cheap used computer

John Fraser

This group is a five star plus in customer service,purchasing a laptop was painless, and iam very pleased with the product.Dealing with Mitch and Mohit was a pleasure, thanks .

M5150 L

Very responsive and honest about their inventory. FAST .... really fast service. Great prices and a very good source of off-lease equipment. You should have good technical aptitude since they are not set up to walk each customer through the steps to configure/set up equipment.

Scott S

these guys are top notch always take care of what they need to cant go wrong here

Tech Helper

My clients are always looking for reliable used computers. Bauer Systems Group was great in helping us get what we need. Ordering & shipping were fast. Computers arrived well packed and exactly as described.

Mark Speyers

Very prompt service! Excellent value!

Pontiac Sunfire

In the past five years, bought 3 systems from them. No problems. You get a very clean and nice PC, in both cases it was as if be bought new. Add-on options are very nice too, one can add a Win 10 license etc. Shipping is a good deal. Both Mitch and Mohit are very professional. Keep up the good work! Thank you

Shayne Klimka

Great company awesome products been using for years. Never had any issues with any of there products

Bruno Martinello

I have purchased several computers from Bauer systems. I can highly recommend they. Mohit has always responded quickly and has excellent customer service.

Ryan Donaven

Maybe not the biggest, but definitely the best. Mitch is an old-school sort of guy who takes great care of his customers before and after the sale, and will always make things right if something doesn't work. Our business buys a lot of used computers, and while Bauer usually has great prices, I have on occasion willingly paid more to buy from Mitch over other suppliers, because I and dealing with someone I know and trust. I cannot recommend Bauer Systems Group enough.

David B.

First purchase from Bauer and I am impressed. Laptop is in excellent condition - shipping was fast and reasonable. Highly recommend this company.

Mike Monkhouse

This place is great. Awesome products and great prices...

Daniel Roth

Always prompt and reliable service with Bauer. Highly recommended for business computer needs!

Richmond Lam

Good products, good service, decent pricing. Located right next to the highway but in Burlington.

Anthony Turcotte

Exactly what I ordered. Super clean box. Couldnt be happier for my 1rst order with Bauer Systems

ELEANOR TINNEY

Excellent knowledgeable staff - great service - purchased again and totally impressed with quality as well.