Reviews of ReStart Computer Inc. (Computer Repair)

Sammy V

I was out on the market for about a year now hunting for a new high end notebook, So I decided to go with the macbook pro 15 inch, I got in contact with Sia at restart computers after researching whats available both in nanaimo and victoria for an apple store, they had my paper work ready within a few hours I drove down to restart computers to pick up my macbook.when I entered the store I was greeted with a warm welcome by the staff, signed the paper works and within 5 minutes I was good to go , I would like to thank restart computers for giving me a exceptional customer experience and service, I will be coming back for more. This macbook pro is fast performance combined with efficient styling and an OS that works out of the box without having to clean out crapware (a la Windows)! I can't think of how this could be better.Highly recommend this mac to Dj’s And Video Editors 2gb video ram sure does help a lot. The best computer I ever had so far, A true stunner that cannot be beat!

Chris Foster

Seems to be hit and miss depending who you talk to. The first time I came here the staff was amazing and really saved the day. The second time I came here the staff was almost condescending and not of much help.

Tatum

Marco (one of the computer techs) is amazing. He does everything in his power to get a tip-top shape computer back to you as fast as possible. This man deserves a raise. Wonderful customer service, I won't be taking my computer problems anywhere else. Thank you!!!!

HARDxCORE MEDIA

Robin, Sascha and Sebastian ftw! They are awesome guys and great technicians.

Tianyu Guo

They give me the best information possible about preparing my Mac, thanks very much.

Trevor Porter

Brought in a MacBook Pro that was having video issues and ended up getting a new main logic installed at no cost under an Apple replacement program. Fast and friendly service.

Zoris Oreillias

There is no better place to bring in your Mac computer on this island. Bar none.

Mahsa Mahtab

They replaced my broken iPhone so quickly

Copy Ninja

Great place to have someone charges you 95 dollar and tell you they can’t fix the damn keyboard

Cher Ziaee

Thanks for the great service on my laptop, you guys are Amazing :) As always, I appreciate the excellent service and professionalism. Will come back again

Kai

Great staff and quick work. They were able to diagnose and replace my iPhone very quickly - I appreciated their service.

Chris Tooley

Brought in an iPhone 5 that had an expanding battery - Robin was able to replace it without damaging any other components, which saved me a lot, and he was prompt with emails. Thanks Robin!

Marcello Alfonsi

great customer service. went there to fix my iPhone 11, but before sending it to Apple, I needed to log into an app for recovery of my passwords. however, the screen was completely shut and i though id just lose all my info, since none of …

Jasmine Bains

So helpful! These guys know their stuff!

Milton Schlosser

What can I say? Compared to the box store experience I have just had, the team (particularly Marco) at Restart were a dream to deal with. In fact, my MacBook Air, with a wrecked monitor, had a used one on it within an hour of my being at the store at a fraction of the price. Great experience, start to finish!

Shoshana Frost

AVOID AVOID AVOID. Some of the worst customer service I've ever experienced... Not to mention they lost my data, after assuring me they could save it. When I called to advise that the back up they performed had missed the critical document I was specifically told would be fine, I was advised I had to talk to the technician, Kerry, who did the work. My message wasn't returned so I called again. Four times total and when I relayed what happened, the technician became defensive and agitated, saying he didn't know why I was telling him when I should have told someone else at Restart (huh?). His reply was that I ought to have backed it up myself, which seemed a notably weak defence given he was the one who suggested I have him do the work. Then, after interrupting me repeatedly throughout the call, he literally hung up on me. He handled the situation so poorly that I would almost laugh, except am so disappointed about the impact of my lost work with zero explanation that may happen, zero accountability, and zero empathy. Have read other reviews that echo similar issues regarding embarrassingly poor customer service. In the future will go to London Drugs, where I've found the staff do thorough work, while being warm and professional.

Zachary Schneider (Zach)

Kept telling me to get a new provincial ID, not really their business though. I don't think they realize that anyone and print a label and put it on their ID. He was so distracted by that, he forgot I had a second package. Hate going here to get FedEx packages now.

Olivier Clements

Great service! I had a big upgrade and I needed it to be done that same day and they totally accommodated me. Super knowledgeable and helpful!

Saul Sitar

I dropped off my 13" MacBook Pro Retina to see if it qualified for the delamination screen replacement program. Paid over $70 for them to tell me they looked at it and found third party parts not under Apple's warranty. If they told me they were going to charge for doing that I wouldn't have agreed.

Mercedes

The staff are terrible!! The least helpful tech people I have ever come across. Every time I went in, no one was able to answer my questions or provide the service I needed. Sometimes they genuinely couldn't do anything about it, but they were so dismissive about it, and were unwilling to tell me where else I could go. I went to a competitor who was also unable to help me but were so nice about it. They told me where I could get the help I needed. And to the owner, don't bother with the apologies. They come across as insincere. Better to just get your staff to treat the people who go into your store with dignity, even if they don't spend any money that day. Definitely will not go back, since I own so many apple products, that is another loss for you. Also, the prices are way higher than anywhere else in the city.

Keith Wells

Always great service.

Mike Stringer

I don't usually complain, but I feel its important that people know that there are other options available to get your computer fixed, and I don't want anyone to experience what I did. If I explained every single issue I had with my experience it would honestly take me so long to write it out.. So I'm just going to try and do a really short version. Avoid this place at all costs if you're looking to get anything repaired. My macbook had one small issue and still worked perfectly fine. I decided it was time to get it repaired as my warranty was about to expire. Over the course of three weeks, and restart actually causing a needed repair by accidentally breaking a wire while trying to fix the initial problem, AND telling me they put in the part that they ordered when they actually didn't, they turned my laptop into a paperweight. It was fried. My computer went in with a small issue but worked perfectly fine, and after they were done with it I had a paperweight that wouldn't turn on, AND apples customer relation number written down on a piece of paper after I was told "There is nothing we can do." After that, I took my business to SOHO computers, and they not only fixed the initial problem that was needed to be fixed, they also fixed what restart had done to it. It took them 4 days, and they did it the first time. Restart had my computer multiple times, I went back and forth dealing with their shenanigans 6 different times, all together taking about 3 weeks, and being left with something I couldn't even use. Don't use their services. There are way better options. TRUST ME.

Shirley Handley

Needed a hard-to-find Apple Connector, staff picked it right off the shelf. Good price, efficient, capable service.

Tracie Clayton

Best service in town.

Kane

Sebastian was super fast and friendly and helped me fix my MacBook Air’s broken panel very quickly. Highly recommend if needing something fast and need efficient work!

amanda koopmans

Such friendly staff! I bought my Macbook Pro almost 2 years ago and I use it for my online business. I do skype calls quite often. Last week I was experiencing troubles. Noone could hear me! I tried FB Chat and still noone could hear me! I went into system preferences and everything seemed normal...I was lost, I didn't know what to do. I decided to go back to ReStart to see if they could help me. I was patient and kind and so was the technician there! Within 15 min he had the problem solved and a shiny clean screen! Such a great experience. So glad to do business with them. I love supporting local!

David Malysheff

I want to give a big shout out to Restart Computers. For many years I patronized a different (now defunct) Apple store. My Macbook pro needed servicing so I called Restart. Sasha in their technical department has been fantastic right from the get go. He went above and beyond and gave me excellent service. I am grateful.

Carson “Role The Paradise” Clark

Fixed the keyboard on my Macbook Pro. They were professional and the new keyboard feels great. Thanks guys.

Chris Bateman

Restart brokered a full forensic recovery of a corrupted drive. Their service was positive, fast and each stage was well communicated. The drive had sat for 4 months with one competitor with no communication. That was a very stressful time. It was then with yet another competitor who said nothing could be done. Restart said they would see what they could do, sent it off and I now have my precious family photos back! I was very happy with their service.

Glendon Evans

Pretty terrible service, broke the display on my 24" Imac, called in with serial number asking how much to replace the display. Would not give me a price until I booked and payed for the technician to quote the price (80$). Told them all i wanted was a estimate on how much a new display costs before I paid a 80$ diagnosis. Would not help, refused to look up the price of the part. Rude on phone, will not go back

Daniel Eisen

I called them directly and spent time with their staff confirming that the repair was under warranty I even found my original receipt and confirmed twice with the store. When I got there the owner told me it was not covered under warranty. I agreed to a diagnostic since I was already in the store then I changed my mind and returned within one day after confirming they had not done the diagnostic yet. Now the owner says he's keeping the fee anyway that's like being lied to and then stolen from. Your response is a flat out lie. You never completed the diagnostic. I came and picked it up before you did the diagnostic because I was not comfortable with the double talk your staff is putting out. Then you charged me any way. If as you say you did do the diagnostic then why did you employee tell me they had not completed the diagnostic yet? Why was I never given an estimate or even the repair required? You never did the diagnostic because I only left my computer with you for 12 hours. Either you and your staff have a serious communication problem or your actually gaslighting me over 75.00?

Talia Madsen

Amazing service, Marco went completely out of his way to help us out in an emergency!! He knew what the problem was right away and even gave us advice on some other tech issues. Thank you so much. Highly recommend ????

Robots R4

Great place! Had to take in my older 2011 iMac. They determined it was a hard drive issue and resolved it quickly. Then a another issue occurred based on a faulty part from Apple that they used and they resolved that quickly as well. Great service and technicians.

Aaron Y

Charges $100 for MacBook firmware unlock which costs 0 at an Apple Store. I know apple may charges you guys a bit for it but $100? Nope. Never coming back.

Gregory Anthony Weatherhead

Restart computer was good, I do business with them.

CrackerJack Flash

When my month and a half old Macbook Pro went awry with multiple hardware malfunctions, the service team took care of the issues swiftly, and with transparency every step of the way. If your device needs repairs, I highly recommend the good people at Restart.

Ryan Roga

The worst place in Victoria to take your Mac for repair and the worst apple sales environment I've ever been subject to. They treat their staff poorly and consistently don't pay what they owe them. Some really good ones have left for this reason. In my opinion you should buy from 1-800-MY-APPLE, Apple's official commission-free telephone sales people. You'll get honest answers, fair prices, and you'll never EVER be pressured to buy something you don't need. There is NO reason to walk into this establishment. If you really want to support local business, go to Soho. You'll get treated right and they won't screw you over. I am NEVER going back here after the things they've done to my friends. Inexcusable.

Caleb Cobell

Phoned to get a price on a specific product, told that wasn't possible over phone and was asked to call back with my macs serial number...ok, fair enough. Called back and was asked to email info as they were too busy with customers. Seems like a fair enough request, although I have to say, I assumed that was what I was during this interaction. Sent email, no reply after 12 hours, sent another email, 12 hours later still no reply. Gave up, bought from Amazon. Would have preferred to buy locally but doesn't seem my business was required. Am I being unreasonable here?

Gina Rogers

Excellent service. Professional staff. They fixed my MacBook pros screen in 2 days. One other location wanted me to buy a new mac!!

Csnow Hshoe

Went in to buy a new macbook and do a data transfer from my old computer and everything was handled very smoothly. The customer service was great and the transfer was done in a few hours. Would highly recommend to everyone.

josh piemontesi

My macbook pro had hardware issues and Restart was very accommodating and recognized the urgency in my situation. In less than 24 hours, I had phenomenal service and a new, fully functional macbook pro.

Dave Hart

Was way more than I was told and lost some software as well. Never going there again!

Chuck Wan

Worst shop ever. Everything is over priced.

Johnnie Regalado

I bought a computer here 3 years and 1 month ago. My apple care had just expired when my macbook pro died on me. I brought it in today and they helped me out immediately and had me back out the door satisfied with a functioning computer. They gave me grace on the apple care as well! Perfect visit. Shout out to Andrew T-N as well for helping me without making me feel stupid!

Nikita Paddock

Restart fixed my IMac and they were very communicative and efficient. They were in contact with Apple for me and eliminated some work on my part :)

Nick

Wanted 1.5 hours of technicians time to install 10.6... $150! Rip-off If you don’t know, this only takes 5 clicks of the mouse, while you do other tasks. No decent tech ever ever watches an install on a Mac computer

Brendan Mcloughlin

Great customer service. Got my Macbook pro from here.

Emma Barker

Had really friendly and helpful service two days ago when I purchased a cable (after making sure that I could return it, if I found my first cable). Went in today to return the cable and there was a different, older guy working who refused to let me return it. Eventually I was allowed to return the cable but I was charged a service fee (even though it was Restart's error).

Francis Jewellers

We have dealt with ReStart Computers for our businesses IPads on many occasions and always find the staff very knowledgeable and friendly.

Matthew Ross

I believe in supporting local business, but ReStart computers is not one that I'll be going into ever again. My other had a $650 repair done at the shop. She is in a wheelchair, and relies heavily on friends and family to help her pick up and drop off in situations like this. When she called in to pay on her credit card, she was told that there was a surcharge on the transaction because she wasn't therein person. I know that the amount is small, but penalizing a person for not being able to leave the house is poor business practice. They did offer her the options of cash (which would've involved a trip to the bank), an e transfer (which she is not familiar with) or a to ask her friend to put it on her credit card?? That's a big ask of any friend. Long story short, it's 2021, take credit cards over the phone, and don't penalize the physically disabled because of a policy that you can't explain to someone when asked.

Louise D. Jewell

Thank you, Restart Team, for your professional priority service! I brought in my MacBook Pro before 10:00 AM and it was ready for pick up by 3:30 PM the same day (The in-store Priority Service fee is so worth it when you're under the crunch!). Big kudos to Andrew who did an excellent job in ensuring my system was up and running smoothly (you followed my requests for the upgrades and diagnostics to a "T" !!), to Robin who took my initial call a week prior and assured me I would receive the priority service, and to Rob and Sia (owner) for their friendly welcome when I first walked in the store. Be assured; I will highly recommend your professional and friendly service to my colleagues, friends and family :o).

Matt Salik

EDIT ***** Restart's reply to this review is false and attempts to place the blame on me. They're just covering their butts. After being told I'm being too sensitive by Restart Computing (see their reply) and that my machine was declined for the Apple Replacement Program I took it to Nic at Simply Computing and within 4 minutes I was told that my machine WAS COVERED BY THE REPLACEMENT PROGRAM AND SAVED ME THE $900 RESTART WAS TRYING TO CHARGE ME. Restart is attempting to point the finger at what they consider to be an uneducated client rather than accepting that the service I received was poor. This seems to be a trend. ***** I have never had a more frustrating experience dealing with an Apple or any other Tech in my entire career. He was rude, condescending, confrontational, dismissive, interruptive and completely frustrating. Instead of diagnosing my issue he urged me to spend $850+ on a repair which was most likely covered by a valid Apple Replacement Program (no cost to me) related to the video performance in my Macbook Pro Retina. The tech could not properly diagnose the issue (which another non-Apple Certified shop had done successfully earlier that day) and instead of contacting Apple to determine whether the issue was eligible for the Replacement Program he told me repeatedly "Well, why don't you call Apple and yell at them?" which was surprising considering I was completely calm at the time. When I picked the Macbook up the following morning the lid was covered in what appeared to be some wort of white food or drink and were was a scratch which was not there previously. The Tech put it on the counter and quickly walked away with hardly a word. So I called Apple, had a very quick and pleasant conversation about the issue and they are handling it immediately. Why could Restart not have done that and billed me for the time? Who knows. It would be an exceptional series of circumstances which would ever lead me to visit Restart again for anything other than picking up an adapter or something which would not require me dealing with the Tech department. The rest of the staff was very friendly and helpful.

Dale Olsen

Professional, fast, friendly service. Highly recommended! thanks you guys.

Yifan Lu (卢逸凡)

Staff did the job but wasn't anywhere close to be friendly. I wasn't able to return a product that I just bought in the same day.

Barbara Hager

I have been buying computers and hard drives from Restart for 15 years. I always receive courteous, professional service from the sales and repair staff. I think Restart is the best Apple dealer in BC. And I've been a Mac user since 1992, so I've been to a lot of Apple retailers.

Scott Bell

Fantastic knowledgeable and professional service. They go to bat for you. Can’t recommend them highly enough. I was in town on a film project and they went the extra mile for me.

Rajkiran Singh

Good deal for the phones. Simply loved it

isabel leal

My experience with the customer service at Restart has been poor and unhelpful, especially from the manager/owner. He was rude and rushed me over the phone providing me with very little detailed information. I went to the store to find that the information provided over the phone was totally wrong. I will not return there. Fortunately, there are other Mac stores in Victoria

Casey Trethewey

Huge lack in sharing proper, happy options for customer to get the most efficient products and services. Never when visiting the shop asked key questions that adhere to my needs in a tactful way. Alway leave unhappy, left with technical errors and over charged. Feeling they disappoint and today they left me with NO receipt. Saddest thing is that they.are the ones that initiates yelling. Wish they could be helpful, and care about their clients with smiles on, here are the options that serve you best!

Sierra Lundy

Lovely, helpful, kind, knowledgable staff! I have never had such an easy-going and stress-free experience with technology repair. Thank you ReStart!

Brittany Boyd

I've now had two poor customer service experiences here, and I will not be returning. In fact, I'd rather pay for the ferry for better service in Vancouver. They were unable to assist with a macbook issue that I later sorted out over the phone with apple - who were far more helpful, by the way. When I returned for an iphone screen repair on a phone still covered under applecare+, I again left without resolving the issue. In both cases I dealt with male staff who were unhelpful and extremely condescending.

James MacKenzie

The service here is top notch, friendly and fast! If you have any issues with Mac products or are looking to buy something new or refurbished, this is the place you want to go.

Sheila Vander-Hoek

Great service from knowledgeable and friendly staff. They know their stuff and don't oversell - they listen to your needs and provide professional advice!!! Thanks for a great experience!!!!

Tuan Tran

The battery in my iPhone 6 started swelling so I brought it to Restart to get it repaired. Ended up with a replacement a few days later. I will definitely be back if any other issues arise. Great service overall!

Marie Stevenson

From my first phone call, these guys, Marco & Avi, (hardware, software respectively) were there to help. Living on a Gulf Island did not matter; they were there for me within hrs from my first call/email. Never pushing me about being the last person in Canada to use an iphone, never teasing me to buy a product I didn't need, instead they took my 2014 MacPro & installed a new battery & new internal speakers which will serve me for the next 6 yrs. They assisted me with my new Apple upgraded system which gave me hitches in my regular way of doing things. I cannot say enough about how good these 2 crackerjacks are @ getting stuff done on time & in time & in helping each individual out with their unique issue(s).

EB Computers

We send them all of our in-warranty Mac jobs and they get them done quickly!

Dmitry Anoshin

I got a problem with my Macbook Pro 2015. It was almost 1 year old. I brought to one of the Victoria service, where I was charged 70cad for diagnostics and later told me that for 1000-1200 they could replace mother board but they aren't sure that it can help to fix laptop. Fortunately, I decided to visit authorized apple service provider ReStart. They took 55cad for diagnostics and replaced my mother board for free, because it was still under warranty. It took just couple days. Their staff were very friendly and helpful. As a result, Re Start is a great compony that really cares about their customers and tries to help them. If you have any problems with apple technique, do not waste money with other apple service, go to the best one.

Sandy Slobodian

Actually, a question. Do you have any XBOX360 for sale. You see, I have this grandson ......

Hersh Kline

My Macbook wasn't recognizing my password or Apple ID today. After thousands of logins over the years, this was the first time this has happened. Was in Restart's neighbourhood, so popped in. Marco took me right away - quickly diagnosed AND solved the problem. Gave me a prognosis and "treatment plan." A 10 minute Save! and... he didn't charge me. Wow. Great service! I'll be back.

Laurel Collins

They are fast, knowledgeable and willing to take the time to explain what's happening in plain language. The last two times my Macbook needed attention, the David went above and beyond to help me out. I can't speak highly enough about their staff.

Tim Rendell

Restart provided excellent service, upgrading the performance of my new iMac by installing a solid state hard drive. Exactly as promised, the performance of my machine improved dramatically. Marco and Robin were very knowledgeable and helpful, and the exceeded my expectations. If you have any computer needs, I highly recommend the folks at Restart....No hesitation.

Richard Pattee

Great service and knowledgeable staff.

Savanna Lentz

Such a wonderful privately owned business! The staff is incredibly friendly, knowledgable, and helpful. The store has a pristine and welcoming ambiance, with top notch products. The only place I will ever go to help me with my Apple products!

Janis Jean

I took my new iMac to ReStart to assess/fix problems and I worked with Andrew. I can't say enough about how helpful he was! I know he went beyond what was required (or expected) and was fantastic at keeping me updated on the progress of the work.

Emma Richards

Choice of used computers is variable but an option to consider; however, be aware that no service is included (unlike if you buy a new one through Apple).

Nareela Males

Another wonderful experience at Restart! Sia and Avi are so knowledgeable and really helped us determine the best product for our needs. If you are thinking about an Apple device, head over to Restart!

Luke Acker

Very courteous and timely service. I believe they went above and beyond. I wanted a part to DIY and they supplied within an hour along with instructions and full disclosure that it was a tough job. They were right, ended up having to buy a new laptop BUT due to my own shitbox repair job. Don’t use butter knives in place of solvents.

Paul Malcolm

friendly, efficient service...I'll keep going back as long as I have a Mac

Sandra Lomas

Excellent service! Sure makes buying a new computer non stressful. Thank you

Kyle

Spoke with Robin what a great help he was, thank you again.

Magnus Askeland

Brought my mom's Macbook Pro in with an extremely swollen battery thinking I would have to pay a few hundred to replace it. Robin took one look at it and inquired about a completely different issue about the keyboard which I thought wasn't a big deal. Apparently the battery component is linked to the keyboard and the whole thing can be replaced if there's a problem with the keyboard. These guys went above and beyond to help me sort out my issue and saved me hundreds of not a thousand dollars in repairs. In my 10 minute visit, I had 4 different people chime in about my issue which is some crazy unparalleled customer service. At the local Bestbuy I would be lucky to find 1 person to talk to within 20 minutes. I brought in the computer on Thursday afternoon and I left on Monday with pretty much a brand new laptop being billed a whopping $0. I wish I could give these guys 6 stars. Service here is absolutely the best. Oh yeah and throughout the entire visit, I was told repeatedly that if there was water damage, they would charge me an inspection fee of $80 or something. I wish all companies would warn you about these costs upfront instead of tagging it on before you leave the store.

Corey Koop

Fantastic customer service! Worked with my budget to get me everything I needed.

Avian Marinakis

Excellent and thorough service. The technician Karey spent a good amount of his time to help me deal with Apple's customer service in order to get a recalled phone mailed to Apple. I highly recommend their services.

Aynsley Orobko

Would highly recommend for anyone who is having issues with their MacBook. Took mine in for a battery replacement and Robin and the team were amazing. Very happy, 5/5!

Alexander Matveev

Long story short: (Everything below is my personal opinion according to my experience) Had the worst service ever, left a negative review here, was contacted after by the manager Sia, was asked to change the review in exchange to the originally promised deal, am still ignored ever since. If you read all the answers in the review section here you will notice what exactly I mean. (The FedEx story describes the owner perfectly) Never take your business to this location.

S N

Always great service. Professional Sales Team giving sound suggestions. Thank you guys!

Bruce Gillespie

Always professional with great customer service standards.

Dale Aylward

I am doing an upgrade on my logic board on my iMac I need a special screw, they pulled an old logic board and found the screw I need it. Great service, was above and beyond what they did.

Patrick Richardson

We had a seemingly unsolvable issue connecting our Macbook Pro with our slide projector, and a critical event presentation to make the next day at the Hotel Grand Pacific. I called ReStart and asked if they could help us. They invited us to bring the laptop and projector to the store right away and the issue was solved in about 5 mins. When I asked how much it would cost us, they said "no charge!" The friendly, solutions-oriented service we received put our minds at ease, so we could focus on our GameChanger event--which was a huge success! THANK YOU RESTART!!

Matt Brossard

The team at Restart quickly diagnosed and repaired the faulty hardware for my Mac Book Pro. They were helpful and courteous. I'm grateful for their capable assistance.

Roy L

Excellent work replacing my Macbook pro’s screen.

Alex Russell

Sia and the the staff know their stuff. They helped me immensely with my Mac air, did it efficiently and were great work with. 5 stars!

Soheela Sanati

Great service, the guys in the service department are excellent. Sales staff is very helpful. Thank you.

MoneyMadeMedia

5 star customer service and very knowledgeable staff.

Daniel Brockerville

Solid service and knowledgeable staff. Prices seem a little high, and I felt like some of the services were not absolutely necessary (rather the company was looking to make some extra revenue). Overall a good experience.

George Jamieson

Quick solution to a problem that looked huge to me. A large number of files had somehow migrated. The staff found them quickly and I was back in business. No charge, and a helpful tip about backing up data. Thanks.

Helen Edley

This is our go-to local mac representative. The owners know their stuff and are so friendly and helpful.

Gail Dunn

Thanks ReStart!! This is the first time I have had to take my iPhone in for a warranty repair. I am a small business owner, told them I needed a phone as soon as possible. I got the first one replaced, then had to take it back in again to get another one - faulty phone and was covered under warranty. Lucky for me, the second one is perfect. Thank you!

Helen Edley

This is our go-to local mac representative. The owners know their stuff and are so friendly and helpful.

Kristian OakenShield

Excellent service. All my computer needs were delivered accordingly. Thank you :)

Darcy Vaughan

Very poor customer service and then they charged me $60 dollars to tell me they couldn't replace my battery. Claimed that it was an Apple standard fee. Feeling very taken advantage of. Editing my review to respond to Restarts Response. The comment "this information was concealed from us" is indicative of their service. Do you think I knew it had water damage - you couldn't tell without opening it up and neither could I. My real complaint is charging me $60 to open it up and tell me that. Excessive and not disclosed up front. And then you hide behind - "Apple makes us do it". I don't know what is true and what isn't but publicly stating I concealed something from you is false, poor form, and not constructive. Others can decide whether they want to deal with you. I certainly won't be back.

Tom de Cosson

Very knowledgeable staff.

Catherine Li

I can't be more upset and angrier. Indeed, The young shopping guide was really nice and helpful when I was to buy a macbook protective cover and he showed me some and promised me to get a discount( cuz I am a student ). However, when it was time to pay, an older shopping guide with white beard took his place and said no discount at all! I argued and he just compromised with bad attitude as if I was doing something wrong. And when I was about to insert my credit card, he said the price tag was wrong! He couldn't sell it to me with such a low price and he added 10 more dollars. I then waited for them to find a new one, but! He just left me there and did his own things! No explanation, no apology, no goodbye! What else can I say ?! I got embarrassed and left the store! It's not a problem about money, it's a problem of honesty and service attitude. I won't get there anytime, and to avoid a similar bad experience like me, I suggest people who cares service choose another place or select right shopping guide! Good luck!

Dirk VanderWal

I have brought two of my Apple products to ReStart for warranty service over the past year. Both times I have received prompt, friendly service from knowledgeable staff, good follow up communication on my repairs, and great quality repair work. For service or sales, recommended!

Robert Taylor

Much like the other reviewers I can confirm the customer service at Restart is terrible. I refuse to shop there. I flew to Vancouver this week and went to the Apple store at pacific center to purchase a new MacBook Pro I needed same day. Time and time Apple (and their Genius Bar) show what customer service should be like when buying apple products. Don't waste your time going to Restart... Go to a real Apple Store or order online for cheaper. (Or go to London drugs) all of which will appreciate your business.

Mike Doyle

Wouldn't give me a quote on a part repair/labour without paying a $50 dollar fee. I used them once for warranty service in the past but won't be back again.

Patrick Kelly

Great experience. These guys fixed my computer very quickly, within a tight timeframe. Great, friendly service and efficient. 5 stars!

Marky P-H

Outstanding customer service. I visited this business on 2 separate occasions, once to troubleshoot an iPhone issue and a second time to retrieve a FedEx shipment. Both time I was impressed by their professionalism and friendliness. Customer service of this calibre is far and few between these days. I highly recommend.

Tim Downey

ReStart Computers takes good care of us and our business, making sure that we're never unable to make money due to front end or back end computer issues. Thank you and keep up the good work!

Digital Weakness

These guys are awesome! I had an issue with my MacBook's screen and despite a few challenges in the process of getting warranty repair approved the team helped me out and managed to fix my computer under the apple warranty program. thanks guys! -josh

Paul Summerville

Fixed a small problem with my iphone for free. Independently owned and proud of it with Apple care level service. Godsend for Apple products users in Victoria. Thank you Restart!

Aaron Switzer

I’m overwhelming grateful to Restart for repairing my MacBook Pro, after a tragic liquid spill to its keyboard. I thought it was a goner for sure! To my delight, the magician like technicians were able to replace the ruined components and make my Mac healthy again! I highly recommend Restart to anyone needing new Mac products, or requiring repair expertise. Their service team is incredibly knowledgeable and helpful.

Leigh Stansfield

Very good and fast service! They repaired my mac book very quickly over the holiday season, and kept me up to date on its status all the way through the repair.

Bill Smithwick

Pretty much the worst Apple shop in Town. Dude harassed me at my work because his payment didnt go through. You called my work to find me? Seriously? Never will go here again...

Linda Cooney

“The staff at Restart have been servicing my iMac laptop for at least 4 years. I find their staff thorough, taking sufficient time to explain the service performed on my device. They are respectful and patient in scheduling repairs, …

Cassanndra Hennessy

Ran to the store and got there right as they were turning their OPEN sign off, and the gentleman working there still let me in to pick up my package with a smile. Great service!!

Karen Baylis

Andrew was amazing! Incredibly fast service for my Apple Care+ claim which I appreciate so much as I depend on my phone for everything. Thanks so much ReStart!

Adam Olsen

I had a computer meltdown and less than 24 hours later Restart had the ability to save my data and help me find a machine that is more suitable to the work I am doing. Well done!

Matthew Casiro

Very friendly service, nice place. Processed the return of my unopened product with zero hassle which I really appreciate.

Bhakta Jon

I had a known defect on a Apple Macbook Pro Retina and Apple didn't want to warranty it. Spoke to Robin and he was able to give me amazing advice and was able to do my repair in very good time, easily one of the best if not the best Apple technicians in town. Whatever he's being paid he probably deserves a raise! Definitely would deal with him again.

Dana Jackman

Sent my boyfriend to pick up a new MagSafe charging cord for my MacBook Pro 13inch model (a 60W adapter). With this information, the salesperson gives him the 85W adapter, which didn't work at all. Went back in the next day, MacBook and chargers in hand. The staff were courteous and tested both my MacBook (which I knew wasn't the issue) and their cord (since my original was chewed to bits by my dog), as well as the attachable plug. The whole thing was defective and they had no problem replacing it (be sure to keep the receipts, or they wouldn't do anything). I did notice that the attachable plug bit didn't sit very well in the adapter, and after a week that piece stopped functioning completely, and so I use the spare from my old adapter that works. A little disappointed that the piece stopped working, but otherwise happy with my service and replacement.

Simon Richards

Unfriendly staff and poor customer service. It felt like I was being looked at like a dollar sign. The whole experience was off putting.

Cale Cowan

Expertise is lacking. Told me to look stuff up online.

Zambri's Restaurant

Sia & the ReStart crew have been our neighbors for many years. They have been supplying all our Apple products and handle their maintenance, whether new or re furbished. Local, honest, reliable, friendly and trustworthy - why bother going somewhere else?

Paul Berti

These guys are absolute wizards. My mac died and they instantly brought it back to life. Outstanding service and highly recommened.

Avi Shany

Great store with amazing customer service. Definitely visit again ????????????

Avi Lambert

Initially, after taking my 2011 iMAC in for an issue ( the screen of death) I was rather displeased to find out that the fix provided did not solve the issue for me, on a work computer I depend on to do my job. But, after disclosing the problem of a fix provided that failed to solve the problem, I was well-pleased. The staff at Restart, the owner and tech support staff did an amazing job. With their help I was able to continue working and being productive on a loaner screen, while waiting for the computer issue to get resolved by Apple ( it was a well known, but hard to find graphics card issue). After this experience I'm confident in saying if you have an issue with your Mac or OSX device, ReStart is a great place to go. UPDATE - NOV 2016 The staff at ReStart are easy to work with and are clear and transparent about the options for purchases and tech issues.

Marisa Sheppard

I cracked my logic board when I dropped my macbook pro. As a result I needed a new one (retailed at about $600). Restart fixed my computer for $800. Super reasonable service charge considering the damage, works good as new and was a hell of a lot cheaper than buying a newer model.

Michael Jewell

Very good service from Ron assisted by Sia on my visit July 17.

ryan harris

Good service, Great people and affordable prices!

Golnoush Yazdani

I just had my Macbook Air's keyboard repaired by this store, and I'm so so so happy with the result. The staff are all super friendly, knowledgeable and they're really great with meeting timelines. Will be back for my next Apple purchases/any repairs for sure :) 10/10!

Ben Do

Do you guys accept cash when I buy a IPad Pro 11’ 2018 there??

Jennifer Sawyer

I've gone to ReStart twice and have had great service each time. The most recent visit was great because I almost had to pay 800 dollars for a part (Apple laptop, display wasn't turning on) but it magically started working again when they ran the final tests on it before ordering the part. They also replaced my spacebar (I had burned a hole in it) which was an excellent surprise.

Zahara Devi

First time customer, I brought my computer in to get a track pad replacement and diagnostic for malware for my macbook, they told me that they have a used track pad in stock and that there was nothing wrong with it. The cost to have everything done was approx.$160 for the services (which is expected because it's mac). When I came in to pick it up, there was a confusion about needing a tracking number which I didn't have on me. I told them that I lived an hour away from town and instead of listening to what I have to say as a customer and having a conversation about it, the superior of the store ranted off his scripted response to me without letting me speak. I felt utterly dismissed and invalidated. So I drove all the way home, came back to the store and was told there was a confusion and that I didn't need the tracking number to begin with. Fortunately, I received an apology and was discounted 25$ off for the drive in and out of town, but that whole ordeal took up already an hour of my time and energy, not too mention the stress of having to rearrange my client appointments to accommodate the extra time of the drive. After a week of having my track pad replaced, I'm noticing that the track pad sometimes doesn't click properly, or highlights things that I don't want to highlight, it seems like I can trust it to work 70% of the time, but overall am extremely disappointed in this service. Definitely not interested in their services again. There are other places in town where the manner and customer service is more effectively aimed towards customer satisfaction.

Shael Zelunka

As a service center I'm really satisfied, Robin knows his stuff and everything was completed on time and under warranty in each situation.

Shayleen & Graham Miller

Efficient and helpful service! Had our 2 computers back to us really quickly and saved very valuable information we had on them.

Mur Windtalker

These people are the BEST in town!!! They have helped me a lot with my macbook issues and they have been professional, quick, and efficient. I highly recommend this company. Restart, thank you again for all that you did for me. You guys rock!!!

Bart Simpson

Good fast service on an old computer and thoughtful advice on a new computer.

Renaat Marchand

Prompt service! Caring and helpful for sure. No waiting, planned out procedure layed out and all was successfully accomplished in about 30 minutes. My first visit and satisfied. Will come back and recommend.

Ben Schweitzer

I recently had some repair work done on my Macbook Pro. The service and advice was top notch. The work was completed ahead of schedule and the cost was fair. Thanks! I will be back.

Brian Wismath

Fast, friendly and excellent service! I highly recommend ReStart Computer!

Emma Richards

Choice of used computers is variable but an option to consider; however, be aware that no service is included (unlike if you buy a new one through Apple).

Marilyn

I used to go to that "other " place to get my Mac serviced, always felt like I wasn't valued. I picked up my Mac today and not only was it serviced quickly, but all the reps there were fabulous.

Peter McPherson

I came in with a MacBook Air (MBA) with a reluctant track pad (took a heavy touch). It was plugged into your computer. The analysis indicated a damaged track pad. I used the damaged MBA until the part arrived so there was not break in the use of MBA. I took it back to ReStart. Picked it up 6 hours later.

Ronn Stevenson

Terrible management/ownership. Fantastic employees who are highly skilled but under paid and poorly treated.

blgrange

I've bought an air and an iMac from Restart so to find a bluetooth speaker it was a natural stop. Again the products they are all superior. Even if you think a huge retailer will give you a better deal you will 1000% miss out on a Restart experience. And its questionable whether Restart has any less good of pricing. The place is a gem..

Scott Lawrance

I have written to Apple to complain about the "Sales Manager" at Restart. I have never experienced a less helpful individual. While the technician I worked with was very helpful, Mr. Sanati was worse than useless, refusing to draft a letter to assist me in a claim to recover money charged on my credit card in the wake of computer fraud. Go anywhere else!

Rebecca Dumas

ReStart is definitely the best place in Victoria to address all your computer needs (especially for anything Apple related as we don't have a brick and mortar store here)! I brought my laptop in, they knew exactly what to do and did the most amazing job. My laptop seems brand new again! I highly recommend them!!!

EVILSCOOBYGAMES

(Translated) Very crazy place, but I don't speak English very well, so I don't understand when they speak to me, but I've never been there because I'm from SP-BRASIL never been there, but good place! (Original) Lugar muito louco, mas não falo muito bem inglês, então não entendo quando falam comigo, mas eu nunca fui ai porque sou de SP-BRASIL nunca foi lah, mas lugar bom!

Kyle

I have received excellent service for years, again just recently on a tricky intermittent hardware issue which they were able to diagnose and repair under warranty and in just a few days. This is an experienced shop – I would highly recommend ReStart for Mac servicing.

Hazel Foerstner

I'm a freelancer who can't be without my computer for more than a day or so. These guys were able to do diagnostics within a day and fix it within a day, and I was able to keep it in between, which a lot of other stores couldn't offer. Thanks guys!

Deer River Contracting C

what a joke you guys are. I only gave you a star so I can post this. You should be ashamed of yourselves of how you run your business.

Bryan Dwyer

Upgrading my rating from 4 to 5. Subsequent repairs and purchases, including a recent screen repair, have proven their service exceptional. They worked with urgency, transparency, and towards the best outcome for me as the customer. So pleased with the result.

luadesaturn “LuizadeSaturn”

Had my first encounter with this place a few weeks ago and they were very professional about my needs. When I explained my financial situation and what I could afford the manager was able to find a solution that best suited my needs. overall I'm really happy with the service and I will be coming back in the future should I have any more issues with my laptop :)

Elizabeth Thacker

Great service. All staff are professional.

Steph B

Great, personal service, knowledgable staff. I was able to get my new Apple computer from them for the same price as ordering directly through Apple, but got the added benefit of having a store to go into, and people to help me! Thank you!

Jo Shmo

Came in to get an external hard drive and charger, it was full of customers so I walked down to London Drugs and the lineup was a mile long. I came back here and was served by one and then two very helpful people. I ended up spending about $40 more than I would have on Amazon and walked away with my product instead of waiting 8 days. I'm also very happy right now to spend my hard earned on a good locally owned shop where the money stays right here in Vic. Thanks for the great service!

Laura Rosenberg

While maintaining impeccable social distancing and disinfection protocols, ReStart Computer did thorough and timely troubleshooting, diagnosis, and repair on my MacBook. They even tracked a recall issue of which I had been unaware, and included its remediation in the same repair order. Also, and much appreciated, they notified me every step of the way during the repair process. Truly professional!

Tyler Benoit

Had a poor costumer service experience. Very condescending young man with arrogance to boot. I left feeling like my intelligence was insulted and talked down to. Older guy working along side kept repeating to me the same answers, definitely not hearing my inquiries and showed no effort to understand. Like pulling teeth to get answers he was not reading the play and working with me. Pointed one word answers. This shop could benefit with a decent front of store person with customer service skills. This happened once in the past and i let it go and gave them another chance. Not coming back again and not recommending this shop to my friends or anyone.

Michael Lambert

My 15" 2011 Macbook Pro suffered the graphics card meltdown they are now becoming known for... and I took it in to ReStart. Well... to be fair, I called them first, they advised me to bring it in after my list of symptoms so that they could run a free diagnostic check... and it turned out to be the problem that Apple has now extended the warranty on. (Naturally, it was a Friday, so I had to wait the ENTIRE WEEKEND (sarcasm) to get my computer back, but get it back I did... on the Monday afternoon following. So elated that I wasn't going to have to replace the logic board out of my own pocket, I bought a RAM upgrade... to which I was told that since they were installing a new logic board ANYway, there would be no fee for the RAM install. Quick service, knowledgeable and honest. Highly recommended.

Anita Colman

Avi helped me with some problems I was having navigating some sites, downloading a QR code, etc. He was calm, patient and smart!

Dave Evans

Spent 8 hours on the phone with Apple and they we're unable to diagnose my macbook problem. After 5 min on the phone with Marco, he knew exactly what the issue was and was able to get my laptop up and running again in no time! Customer service was unbeatable and I can't recommend this place enough. I will be back for any future tech needs! Thanks Marco!

Paul Peele

I had a warranty issue with my MacBook Pro. The folks at restart were extremely helpful friendly and efficient. Everything was quickly dealt with and they were a pleasure to deal with. Thanks!

Brodi keefe

The staff in there went out of their way to ensure that all possible solutions were tried in order to fix my computer. In combination with great customer service and skilled technicians, I highly recommend Restart Computers.

Christian Feist

Excellent customer service. I've had several Macbook Pro's repaired and/or upgraded here. Super quick turnaround times too.

Norman Spector

Got a new top case and battery for my late 2013 15" Retina MacBook Pro that was having touchpad issues and it feels/works like new. Thank you Sia for selling me this laptop in the first place, and thank you Robin for your outstanding work [as usual!]. Having now read several reviews of the new MacBook Pro 16", I can honestly say that your repair service saved me thousands of dollars!

Matt B

Not at all impressed with the customer service at this store. My Iphone qualified for a battery replacement under warranty. The staff actively tried to avoid taking my business by raising various reasons why they wouldn't do the battery replacement under warranty but could if they charged me $80. Took the phone to a different store and they were fine with replacing the battery under the warranty.

Sarah Mitchell

Not only did Restart fix my laptop quickly (we're talking a few days), they were also great about explaining what was wrong with it and what my options were to fix it. This is my second time back with my Mac over a span of years and I wouldn't go anywhere else in Victoria. Knowledgable, friendly, and efficient. Thank you!

Frenchmontuna

Purchased my new laptop from Restart, fast and friendly staff!

Adele Malo

This was a fabulous experience. I was taken care of immediately and my Apple laptop problem was fixed quickly. A true lifesaver. Very pleasant and talented staff. Thank you!!!

Kyla MacKenzie

My old macbook overheated and froze, resulting in an error message that I wasn't able to troubleshoot on my own. I jumped in the car and raced over to ReStart (they were closing in 15 mins) and begged them to help me as I needed my laptop for work the next day. The gentleman who helped me realized I was desperate and kindly stayed nearly an hour after they closed to make sure my computer was fixed and sent me on my way. Their customer service was above and beyond. Also, if you're hoping to recycle any old mac products or find used ones in great condition for an affordable price, check them out! Awesome team of people and they know what they're doing.

Adrian Maclaren

This place will try to scam you. They tell you they have standard apple diagnostic fees. I have never been charged when taking my stuff into the apple store. Said my stuff wasn't under warranty and I'd have to pay them. I called apple and I'm under warranty and they discredited this store. Never going back.

Yvon Mailhot

Avi, tks for the prompt, knowledgeable, courteous, attentive support service, the ability to identify key issues (2011 iPad) and fix the problem right away, within the reasonable in-store troubleshooting fee, without pressure selling and/or replacement. You guys are hands down the most amazing team I've seen. Will be back if I ever need to replace it... CIAO!

Wendy Kalo

I had a problem with my iPhone - dropped into Restart - Jeff quickly fixed it and also shared some helpful tips and he didn't charge me. I will definitely return as a customer for future apple products. Thanks Jeff (sorry if I am spelling your name incorrectly).

larry manning

My first experience(and my last) was horrible. I went to buy a computer and was told to "come back later". I purchased my computer at their competitor, Soho Computers and received incredible service. I would highly recommend not going to restart. If they are too busy for you before you buy the computer, imagine how you'll be treated after they already have your money.

Melissa Lee

Update**The owner has not apologized for yelling at me, interrupting me repeatedly and hanging up on me, but has asked me to remove my reviews because I have a complaint with a different company, not with his store. In fact, this is completely incorrect and he does not understand the review. I have a complaint with the way I was treated by him - I have no complaints whatsoever with FedEx (I have no idea where he even came up with that concept as the reason for my call, as I didn't even get a sentence out??). The fact that he cannot accept responsibility for his abusive actions, and that he does not understand the problem, confirms that I would never purchase a computer service or item from his store because if that's how he treats a client on the phone, I can't imagine how I would handle an actual issue with an item I purchased from him. The way I was treated was so aggressive that I don't even feel comfortable going in to the store, so I am stuck letting the item be returned to sender. It was that bad.** I received a FedEx door tag indicating that a package was available for pick up at this location. I called the store to ask a question, but as soon as I said "Hello, I have a door tag that indicates I have a package for pick up there -" the person who answered the phone interrupted me and yelled repeatedly at me: "We are just a store that fixes computers, you need to call FedEx." and as I tried to say "Yes, I just need to come pick up my item" he continued to yell at me and interrupt me for a solid minute so I could not even get my question out (which literally was just about their hours for when I could come and pick up the item), and so I finally asked "Can I please finish my sentence without being interrupted?" and the person hung up on me. Incredibly unprofessional.

Dianne Lawrance

Will never return - technicians very good, very helpful, but the manager is the opposite. After our computer was hacked and we were attempting to get money returned from Credit Companies, he refused to provide us with the documentation requested, though it would have been a simple thing.

moasis13

super helpful, resolved my problem fast and painless!

Selena fletcher

Very helpful when my iPhone 10xs crashed.

Eve Soder-Duncan

Received excellent service in transferring data from old phone to new. This can be complex at times and I found the staff member was very pleasant and had a high level of expertise. The end product was great :) He also sent me some extra articles later on to potentially solve a remaining issue. I feel these guys can most likely tackle any problem you might have with any of your Apple devices and computers. Thanks for the good help!

Kristen Zbikowski

I was surprised to see that no covid-19 safety measures appear to exist in this store. No staff wearing masks, no physical distancing, no partitions at the desks/cash points. I did not feel safe in the store and will take business elsewhere.

Kasia Mszyca

Rude

Kelly

Great service. Thank you David for fixing my Mac so quickly!

Ebi Salemi

More about the money than service

Lorne Gauvin

great service, bought a used Mac, they helped me move all my stuff over. Spent time with me. thank you guys.

Mr. T Bagg’s

Good service and people that work here

Nick La Riviere

Went in because my computer had been displaying some erratic behavior in certain apps. After quite a while diagnosing the problem with apple's tech support, it was discovered that my ram had a problem. The computer was covered by applecare, but is upgraded the ram so it wasn't covered by any warranty. After calling around I found that Restart had the best local price for 16gb of ram - $199 - the same as Other World Computing. While I was there I also got a new SSD drive installed. I took my computer home, transferred my data to the new drive as I was directed by the tech at Restart, and the computer failed to start properly. I ran the apple hardware test and it said the ram was bad. I took it back to Restart and was told that the apple hardware test shows bad ram any time it's not official apple ram. I looked that up online and couldn't find any website corroborating that. To make the computer work they said they'd take a look - for $100/hr, and figured an hour and a half. Between the ram and the SSD I had paid then $1125 the day before, and I thought $100/hr was a rip off, and I couldn't afford it. I decided to try to figure it out myself first, so I took a seat at the Starbucks nearby and started running some testing apps. Eventually the owner passed by me and said I could come and work on it in the store, someone would give me a hand for free. I did that, and eventually was told to take the computer home and reinstall the OS. I did that, and finally it started up... BUT Finder was constantly crashing, among many other problems. Eventually I ran another memory testing app (Rember), and it told me for sure that the ram was bad. I called Restart and they said they couldn't work on my computer any time soon. I told them that wasn't acceptable as I'd already had it failing to work for a while and really needed to get back to work. I brought it back to them, and they carefully took down my story of everything that had happened with the computer. They told me they would look at it - some time in the next 24-48 hours, but if it's a software problem I would have to pay $100/hr for them to work on it. I left it, and it turned out that the ram was indeed bad. If they had tested it when they put it in they would have saved me days of frustration. This they had believed me when I said the memory was bad according to the apple hardware test that would have saved another day of frustration.

Nicholas Fairbanks

Really good experience. Took in my early 2011 Macbook Pro with a broken fan, and many speed issues. The associates were very good at helping me. At very comparable prices. The staff recommended one of the new Solid State Drives as a replacement, and I'm very glad that I did it. Best performance my computer has every had! And they are Local too, good job!

Lukas Prusha

I found the majority of the staff to be kind and friendly. However, when I was in the store on Tuesday the young man who is their tech working in the service center was very rude and abrasive. Firstly, his colleague had to ask several times for him to come out and answer my question, to which he initially blatantly replied "No, I don't want to" and "Tell him it will cost $29, that's it". I just had some questions and was hoping to be able to see if they knew what the issue might be with my computer or how much it would cost for either parts or repair. When he finally reluctantly came out I began describing my problem and what I had read online might be the possible reasons. He barely listened to me speak for five seconds before cutting me off and tell me that "that's wrong" when I tried to brush this off he continued to tell me why I'm wrong without having heard the problem out in the first place. Additionally, I tried to tell him that the pentalobe screws on my 2011 air had come lose over time but he insisted that I had the computer serviced by someone else and when I said it hadn't been he pointed accusingly at the two missing screws. I had to again tell him that the screws came lose over time and regardless of how many times I re-tightened them they kept coming lose. He then went into the back to check on stock. At this point I didn't even want him to service my computer so I promptly left the store. I was really disappointed with this service but more importantly was shocked at how he treated his colleagues. My previous interactions with staff in this store were wonderful.

Bianca Urniezius

AMAZING would 100% recommend! The staff are SO helpful and genuine! Great customer service!

Cristina Scattolin

I had been warned about how bad customer service was at this store, but I figured how bad can it be if all I call in for is to simply purchase a power adapter for my MacBook Pro. Talk about condescending on the part of the person at the end of the line! Were you trying to tell me I needed to buy a new Mac from you? Or did you just not listen correctly the first time when I ask whether you carried a POWER adapter for my MacBook Pro? You lost a sale. Lots of other places to get this without the attitude.

Jane Sliekers

Great friendly, knowledgeable and professional staff! Special thanks to Ebi

Dirk Britton

Previously had good experiences here, but after the latest I won’t be back. Phoned for an analysis and repair on a laptop. Was informed that the next appointment was in 4 days. Great, I’ll take that, thanks. However, informed that I have to bring the laptop in and have it sit on premises for the next four days until the appointment. Can I just schedule an appointment and bring the machine in then? No. “To secure an appointment the machine has to be sitting on our shelf. Sorry if that’s inconvenient for you.” Of course it’s inconvenient! Who wouldn’t find that inconvenient! Which would be fine if it served any purpose, but why does the tech need to stare at my machine for the next four days while he does other stuff!?

R G

I've been using Restart for servicing my mac lap top for the past six years. Most recently I took my mac in for service with the expectation of a 3-5 day turn around due to the time of year and the type of servicing required. To my pleasant surprise I had it back the following day. Thank you Restart for the excellent and speedy service!

Steve Young

Came late in the day to check if they carried a new battery for my MacBook Air - Not only did they have the battery but they also said they could install for me immediately. Got my computer back with a new battery and cleaned and polished. Great service!

GK TV

over priced and worst service. Never go here unless you have no other option and have lots of money to spend.

James Pearson

Great guys, good service, reasonable prices and very knowledgable about Mac products. Support downtown Victoria businesses and buy your Apple products @ Restart.

Glenn Lindsey

Top-notch customer service; top-notch technical advice; top-notch friendly. I'd buy again.

Lorne Brownsey

After experiencing much frustration with another computer repair and advisory company, I turned to Restart. What a difference! Real service - responsive, timely and tailored to meet my needs (as opposed to trying to sell me new equipment). Well done.

Jan Steel Moffatt

I am delighted by the expedient, precise and professional service.

Sam Hudson

Great service!

Robert Crabtree

Prompt, attentive, and very knowledgeable. They know well the technology and the industry and strive to provide quality service at the lowest cost to the customer

owen rees

Extremely courteous and knowledgeable staff. They had my computer back up and running within a couple of hours. If you have any issues with your Mac I would definitely recommend checking them out.

Greg Hays

Outstanding customer service. They always listen, then provide sound advice. The only place we go when we need Mac help.

lina bai

The Fedex guy service is terrible… I was asking my returning package looks good as stander shipping.. he said this was your package so whenever you wanted to do… this is exactly his original words. Recommend do not accept Fedex service if staff doesn’t want to work for them.

Di Hickman

I had an accident with my phone and it needed replacing and I really didn't know how to get all my old information off my old phone on to my new one. They were all very friendly and knowledgeable and even helped me with my itunes when I was having computer problems in the process. And I got my replacement phone in less than 24hours!! I was expecting to wait around 10 days. I would absolutely recommend this store. Especially for apple care repairs.

Jody Heavener

Quickly and efficiently repaired my Macbook's keyboard and battery. Great service.

Joel Nasrat

no smiling with a touch of condescending

Elizabeth Yang

*HORRIBLE, SCAM! DON'T GO" In 2012, My apple computer was water damaged, I put it into rice and left it alone for about a week. My computer unfortunately was completely fried and I wanted to get it fixed. at that time, I was unsure that apple could/ or could not cover water damage products so i went ahead and put in rice, at that point I was still under apple warrantee I went to restart. Customer service was horrible !!!!!!!!! - It took them about a week and a half to get back to me - They claimed that since my computer was water damaged, they had to charge me$100-200 extra just to look at my computer - they did not fix anything and said I had to pay probably the same price as buying a new computer. Fast forward to the present, My keyboard was damaged again, this time I went to the apple store, they fixed it for me for about 160 within 1 day , although it was not water damaged, they had to repair all of my keyboards.They did not charge me for extra service ( This time I was not under warrantee!). It was only now that I realized how horrible of a scam I had gone through. Never again will I go back!

Mary Frey

I bought my iPad at Restart. I received the best one on one service. Thank you.

Ben Barnes

Excellent service, super fast repair. Highly recommend

Eric Mandolesi

I am "one of the those" how own a 17' with the problem on the GPU. My experience with ReStart Computer was great, I walked in, they checked the year and model of my macbook and told me that I had an extended warranty. I've asked if I needed data backup. I mean, I was ready to pay for it. They've been extremely honest, they explicitly told me "you don't need this service". I had a new motherboard installed under the extended warranty program. Overall I've been very happy with Sia and the whole team. I have to apologise with the team for the delay in my review, sorry guys, I've been really busy this month.

Matt Jorgensen

I had two run-ins with their staff over the course of three days and both were very unprofessional. I was simply trying to pick up a package and was told it wasn’t there. When I mentioned that their system seems less than perfect (there were literally packages littered across the back corner where people shop) the woman became hostile and told me I wasn’t being helpful enough because I couldn’t describe the package I had never seen. I was also told people would more likely steal their iPads than packages so package security isn’t necessary. When they looked for my name they were able to find it easily and blamed the delivery guy.

s stevenson

Absolutely horrible service - they wouldn't even look at repairing my charger and gave me a look as if I was an idiot for even asking. Then they said that I might as well give them both my broken chargers for free to "recycle" since they could do nothing about the missing magnetic end piece on one and the malfunctioning cord that goes to the computer from the charger box on the other and when I refused acted as if I had been an unnecessary burden for them. Oh and another place in town said there was not an issue and they would be more than willing to repair my chargers, which they did, and had it done in less than 6 hours. AVOID AT ALL COSTS there are dozens of better places around Victoria that are infinitely more deserving of your money.

Sandy Mundy

Great communication, fast and efficient service. Very knowledgeable staff.

Dee Mc

If I could give this place zero stars I would. The customer services was absolutely terrible. The person I dealt with was dismissive of any questions I asked and kept referring me to 'look online'. I explained that I had just looked online at their refurbished inventory and that's why I was in the store. Again I was completely dismissed. Clearly they don't need my business and I will gladly take it elsewhere.

Roger Meager

Excellent service from whole team and in particular Andrew. Problem fixed, good explanation without any flannel. Many Thanks! Would recommend Restart

Pinbit

Macbook Pro user here. I had a problem with the screen so I brought it in. They charged $80 to tell me that "there's a problem with the screen, and it must be replaced." No write-up, no detailed explanation, just "problem with the screen" for $80. They quoted $800 + tax for screen replacement, and told me that it's "standard apple fee". I didn't do buisiness with them and I'm glad I didn't. Guess what? I brought it in to Apple genius bar and they (1) diagnosed the problem for free AND (2) fixed the screen free of charge without warranty. If you have spare $80 to tell you that there's a problem with the device, and another $800 to actually fix the device, go here. Else, stay away.

David

The service seems professional, just don't expect them to be able to do any repairs on the board level. They don't have that equipment and expertise. I got charged for like 60 dollars for them to open it up and tell me they can't fix it. My iPhone had a tiny capacitor chip that was busted, had to get it fixed overseas.

Brandon Brown

I was having some issues with charging my iPhone 6, so thought I’d call ReStart to see if they could help me. They were very helpful on the phone and fairly confident they already knew what the problem would be and that it’d be a quick fix. I brought my phone in and they were able to fix it in about 2 minutes, all while still being very professional and helpful. I will gladly return to ReStart for any further iPhone problems or any other Apple needs. Thank you ReStart!

Richard Chambers

ReStart Computer is my go to place. I have been dealing with them for over 10 years and have been extremely happy with my customer experience. The staff are very knowledgable about the products and given the information you provide will get you into the computer or device you need. The service staff are very efficient and always have my computer ready when promised meaning less unplanned down time for me. Sometimes I just have a quick question and they are always happy to help me out. Great place to go.

Saeed Sheshehgar

Just wanted to say thank you to a very caring and knowledgeable team of professionals at ReStart. I took in my 2011 MacBook Pro which was stuck at grey screen and kept rebooting. Apparently, that model of MacBook Pros has a faulty chip which can not be fixed. I was disappointed because the only thing they could do for me was to retrieve my files. However, the owner of the shop also offered me a 2015 MacBook pro which I am writing this review from. This secondhand MacBook has made me completely forget about my old machine. It is fast and looks brand new with its new keyboard, touch pad, and battery. Best of all I got it for an unbelievable price. Sia, the owner, is honest and talks straight for he is confident of what his team is offering Apple users. Thank you ReStart!

Edward Connelly

Good professionals, little over priced.

brian karchut

I have had several very puzzling things happen with my computer, some caused by scammers. Each time, Matt at Restart has solved the problem quickly and courteously, and has been able to reassure me that I could continue using my computer without danger. This is so much better than dealing with Apple over the phone, or taking the computer to a local service and hoping for the best.

Taylor Jarvis

The computer repair was fine, but the staff was extremely mean. I have severe anxiety (so I do get scared easily by verbal male anger and raised voices) and had a panic attack when I left the store. I was belittled, talked down to, and insulted (called weird). This wasn't even my computer being repaired, I was just picking it up! Please avoid this business. *Edit* I hate that I need to point this out, but I wasn't angry, I was scared. Also "male anger" does not refer to the group, it refers to what triggers my Post Traumatic Stress Disorder. Warning others of extremely poor customer service is not an "ideological tendency."

Lorelei Johnson

Fast, efficient and reliable service. Didn't try to oversell me, but also made sure I got what I needed. Very impressed!

Ryan Smith

Amazing customer service. Very happy and will visit in the future????

Kelly T

I dropped by iPad off for repair and they were able to ship it out and return it to me the very next day. Sales representatives were all very kind and helpful in the process. I’m very impressed and would recommend this store to anyone needing apple support!

Melissa Lee

Update**The owner has not apologized for yelling at me, interrupting me repeatedly and hanging up on me, but has asked me to remove my reviews because I have a complaint with a different company, not with his store. In fact, this is completely incorrect and he does not understand the review. I have a complaint with the way I was treated by him - I have no complaints whatsoever with FedEx (I have no idea where he even came up with that concept as the reason for my call, as I didn't even get a sentence out??). The fact that he cannot accept responsibility for his abusive actions, and that he does not understand the problem, confirms that I would never purchase a computer service or item from his store because if that's how he treats a client on the phone, I can't imagine how I would handle an actual issue with an item I purchased from him. The way I was treated was so aggressive that I don't even feel comfortable going in to the store, so I am stuck letting the item be returned to sender. It was that bad.** I received a FedEx door tag indicating that a package was available for pick up at this location. I called the store to ask a question, but as soon as I said "Hello, I have a door tag that indicates I have a package for pick up there -" the person who answered the phone interrupted me and yelled repeatedly at me: "We are just a store that fixes computers, you need to call FedEx." and as I tried to say "Yes, I just need to come pick up my item" he continued to yell at me and interrupt me for a solid minute so I could not even get my question out (which literally was just about their hours for when I could come and pick up the item), and so I finally asked "Can I please finish my sentence without being interrupted?" and the person hung up on me. Incredibly unprofessional.

shauna Cooper

I went into his downtown location a few days ago to buy a computer and found the salesperson to be quite rude. I wanted to learn about the new apple computers, and when he realized I wasn't buying anything right at that moment, he wasn't much help. I went elsewhere and was very happy.

Harach Lucas

We had a fantastic experience dealing with ReStart. I was in the market to by my 3rd Mac, the staff were great, they listen to me and offered me two or three solution, we ended up purchasing a new MacBook Pro, they managed to transfer my data and helped us to set up our mail etc. I do highly recommend this local Apple Store.

Janet McElhaney

Very helpful, knowledgeable and courteous staff. Completed repair in a timely fashion to fit with my schedule.

Bil Hetherington

They told me to wait and then served customers that came in after me. I waited for a while longer to ship something and then they suggested I come back tomorrow.

Loraine Smith

Recently I had a major computer crisis - a burst pipe drenched my lovely MacBook Air. It would not be possible to get better, or faster, service than I got from Marco and his team. It was well under 24 hours from the time of my first phone call till I was back home with a new computer fully loaded with the contents of my salvaged hard drive, and a report for my insurance company. I’m still in shock that it was all so easy and painless. Thank you so much, ReStart - I’ll be back!

Michaila Stiles

Went in today with my macbook, the girl was okay but kind of bossy. Telling me to go over there with my computer when I couldn't get to that area due to another customer in the way. She couldn't find anything wrong with my computer so she told me the cost of the diagnoses and 1 hour of labour to repair it. I didn't understand but they took my computer away. I couldn't find my bank card so after they had my info and my computer in the back, I told her I needed to go to the bank. While i was at the bank I decided on it being to expensive and did some research and found out i was right. A diagnostic at future shop is 60, at any independent place 50 or 40. When I went back she was okay with giving it back but wasn't being very helpful in terms of advise. Another man saw that I wasn't very happy and told her to give me apples number. I went home and called apple and they walked me through fixing it FOR FREE when neither Restart or Future shop would help me AT ALL. Just asking for money and lots of it. My laptop was a year old all I needed was help because I couldn't find a way to turn it on. Not people trying to just get my money with no guarantees...

brad hay

Thanks restart! Great service and very knowledgable staff.

Ken Kamsteeg

Great service and support. Staff are knowledgeable about apple products, repairs and service.

King FuZZah

Great service by the knowledgeable staff. Came in right before closing and they did not rush me out. Very friendly! Thanks guys

K'sana Wood Lynes-Ford

Lovely experience! I didn't need to make an appointment. The staff were so helpful and accommodating. I got my Macbook fixed within the week, and because I had Apple Care the service was free of charge. I Highly recommended ReStart!

Emily Tangira

Very knowledgable and pleasant staff. Quick and reliable service. Honest business practices - I paid for an update of my Mac laptop and when I returned to pick up my computer, I was told that they would refund me over $50 because the computer didn't require as much work as they initially thought.

Lindsey Dobson

Was the third computer store we stopped at in Victoria to get a new battery for a MacBook Pro. Other 2 couldn't get it done for 7 days and were charging astronomical prices. In comparison, walked into ReStart, talked with friendly, knowledgeable young man who was straightforward and didn't seem to be swindling me, got a new battery and even fixed my track pad that bulged with the battery deformity in approximately 1 hour start to finish. I had only enough time to go grab a coffee and come back. Also, cost exactly what I expected. Highly recommend for excellent service, good stock, and quick repairs. Will definitely do all my apple buying here from now on.

Marjorie Boggis

I purchased a Lifeproof case and was having issues with it - Lifeproof said they could not ship me a new case to Canada and were not able to help me. I contacted Restart, where I purchased the case, and the manager was very helpful. He contacted Lifeproof for me and the manager at Lifeproof called me back and issued me a full refund. Great Service and After Sales Care by the manager for sure!

Brian Cox

The experience was painless and straight-forward, as it should be when purchasing just about anything. They had everything I needed and were incredibly polite and patient.

Michael Kenyon

Knowledgeable friendly service, detailed options offered, and a quicker than expected turn around.

Chris Carrier

Good value for money. Helpful over phone. Always more add-ons, but I got helpful advise on shaving costs from add-ons. Buy the three year Apple Care -- you"ll use it.

Samuel Jang

Re-start computer made me really happy. I had a phone that was not operational and took it in for repair. Matt not only rescued my phone, but provided me with some wonderful advice about getting a new one, and advice about keeping the old one running. I wholeheartedly endorse Matt and Re-start computer! Exemplary service.

judy choboter

Had a battery problem with my computer. They resolved it quickly and reasonably

Linda Boon

took my iphone 6p in fir recall re failed rear camera. in Tuesday back Thursday before noon.... less than 48 hours!!! awesome service and positive interactions with all staff. pleasant, supportive & good instructions! Restart exceeded my expectations & their promises!!!!

deborah taylor

fast service. My old mac was not going to be upgraded they helped me to upgrade in less than 1 day. staff was nice and kind, all my information was transferred I would go back again. thanks

Nicole Zita

Went in for some advice on a MacBook and what would best benefit my needs, Ollie and Marco went above and beyond for me. Very patient with all of my questions both in person and over the phone. Both actually helped me save money in the end by suggesting the new Air IPad , cheaper price point from what i was originally looking at with everything i needed for work and then some. If you are ever overwhelmed like I was I highly suggest you go in to see them, customer service is great !

Angela La Plante

Prepare yourself for conflict if your FedEx package gets rerouted here. I called today to try and see if my package was actually at their location after a few confusing messages with FedEx itself. As soon as I said the company name the …

Jay Iyer

Excellent and Honest service. Great customer service and very professional.

Richard Chambers

I have been a client of Restart for many years . I have both purchased computers and had my computers serviced. I have always been very happy with the service I have received from the staff here. I have referred family and friends with no hesitation. They get 5 stars in my book.

Louissa Gabriel

I recently bought my second Mac Book Pro at Restart. All the staff were helpful, patient and most welcoming. I know very little about computers and was well taken care of. Sia, the sales manger listened very carefully, and helped me choose the computer which would give me the best value and performance for my usage needs. It was a relaxing instead of overwhelming experience. Some files needed to be transferred from my old computer to the new one and they went out of their way to accommodate what I needed as quickly as possible. I highly recommend this store and will do all my future computer business at Restart!

Jimmy Fallon

Awesome people with better service. Came in and had Robin and Kerry provided excellent service for my broken MacBook Pro. Another shop in town was telling my I would have to pay for the repair, however Restart was able to fix it no problems. WILL BE BACK

Tyler Reagon

I was quite impressed with the service and value at ReStart Computers. I recently experienced quite a scare when I awoke one morning to find my MacBook Pro, now 7 years old, was in the middle of something called a "Kernal Panic," which I was later informed was an early warning sign for a hard drive in the process of failing. I was charged a fee of around $70 to diagnose the issue, which was later subtracted from the service total. Within two days one of the technicians had replaced and upgraded my hard drive, and transferred over all of my files. I was very glad to have the friendly and efficient service and would highly recommend ReStart to anyone who depends on the functionality of their Mac in order to get through the day.

katedevin irwinthrasher

I loved this place for how i was treated with kindness and respect. (a rare thing now a days). Also enjoyed that you guys cleaned my computer (the dust etc) just to be nice you did that. .....thank you!!!

Richard Gafter

Absolutely, without a doubt, the worst experiences I've had with a retail store in Victoria. Not only is the (male - tall with Middle Eastern accent) owner/manager abrasive and arrogant, but, from what I can tell after speaking with Apple, charging customers for repair orders that are FREE when you go through Apple directly. How can this go on? I will be lodging a formal complaint with the BBB and other firms to ensure that what almost happened to me does not continue to go on. As the owner/manager said, "this is way it's been done. We've been doing it for 20 years!" News flash...Iphone came out in 2007. Avoid Restart at all costs. Go to Soho or deal with Apple directly. Also, I was told that the Ipod Itouch does not come in 16gig even though I just bought one at The Source 2 days ago. I was just price comparing. They told me the 6th Generation only comes in 32 and 64 gig. Another lie...just because it wasn't on their shelf does not mean it doesn't come in 16gig AND their prices were $30-60 MORE than The Source for the 32 and 64 gig either way. Gimme a break guys. I will spread the news of my first and last dealings with your company to my large network. I am a Victoria business owner and have a great deal of patience, but this was too much to let go of. I hope this helps others avoid a great deal of wasted time and money. Update: The response I just saw to my review above is NOT what I was told. I clearly had a working phone with a cracked screen needing a repair or replacement. The THREE times I went to Restart with my phone, I was told $129. Never once was I told $39 by any of the 4 people I dealt with there. Again, not ok. And not knowing the difference between IPAD and IPOD gig sizes for an Apple store? C'mon man! At the end of the day, it's all about customer service and confidence in the representatives knowledge for handing any issue a customer has and knowledge of their products. I just read some of the other google reviews. Time for a few staff meetings for management and the entire team.

Austen Sorochak

I've dealt with the people at ReStart Computer on a couple separate occasions, when my macbook pro needed repairs under the apple care warranty. I received excellent service both times. They repaired my laptop for me almost immediately, it was very convenient. I will definitely be returning here for any future purchases of apple products.

Kathryn Koshman

Sia and his team have been great to us over the years. I highly recommend going to them for any Apple needs (purchases, upgrades and tech support)... they are fast, efficient, and easily help you work through any issues you are having. Wonderful local business. ~ Kathryn @ Zebra Design

Lauren Jerke

Always professional, however, Jeff gave me the impression that my computer would be finished in four hours -- and when it wasn't it (which is fair, since it is not their 'official time guarantee'), it was a huge hassle for me. I do like …

Graham w

Great experience with ReStart Computer when getting my Beats earbuds fixed. Good communication and timely turnaround. Would recommend.

Liv Walton

I cannot say enough good things about ReStart. Everyone who I interacted with, from start to finish, was genuinely kind, helpful, and explained each step of the process in a way that I could understand. The turnover time for my laptop was …

Paul Townsend

My go to shop for Mac computers in Victoria. Over the years they have done a number of repairs or upgrades for me. Very knowledgeable staff and the job is always done properly, no issues.