Reviews of Ordinateurs Canada / Canada Computers (Computer Repair)

Jakhongir Imamov

They don't accept returns anymore if a package seal was broken. They don't price match amazon. Wait to be served like in a restaurant. I purchased many products from Canada Computers before. Not anymore.

Jack Harrison

BEST TECH STORE IN THE CITY, do not buy a computer anywhere else, or a tv for that matter. Great staff, very helpful, online competitive prices but in a local store. Get in there today and check it out

rith antony

reasonably priced items with a decent stock for a medium-sized computer and electronics store. I always check the price, the stock levels and promotions online before going there. surprisingly, they also endorse the warranty on some items, so you don't have to deal with the manufacturer.

Polsky Murillo

Excellent customer service. Employees know what they are talking about and will help you out with your PC needs.Just got a new system from them and can't wait to put it together.Will definitely be coming back here soon.

JY L

What a great store! What a great management! 3 in stock and cannot find! Yes, you have 3000 cables in the back! And they told me the cable I want doesn’t work as I expect. Then I double checked from the product website. What a lie! Why not just tell me you cannot find it? Great and thanks!

Math R

Basically alibaba quality but right next door! 0 and I mean ABSOLUTELY ZERO after purchase service. Bought a product online, tried to give them simple directives for delivery, never had an response. Tried both phone and email. If you're into buying hundreds of dollars of equipment to a company that can't be bothered to answer a phone or an email this is the perfect place for you

Steve

Great friendly service.

Kareem Minhas

Zachary gave me awesome advice! Saved me time and money. Great service 10 on 10

Brian Harding

I was told I would be able to go in-store to order something, as they don't take any payments by phone. Once I got there, the supervisor himself told me that they are no longer taking orders and proceeded to say, the best he could do for me would be to better inform his employees that orders were not being taken temporarily. How helpful... -_- So, an hour drive later, and all I'm left with is my wasted time and garbage service. The supervisor was not helpful at all and was not even willing to touch his computer to verify the information I was given on the phone. Rude and unprofessional. Don't waste your time.

Charles Tawa

Real fine computer store has many items. Some shelves are empty. Staff is super helpful.

Adam Yardy

Great selection and polite staff.

Wanderliza Fatoretto

Always I had a good service

Julia C.

Don't waste your time goes going there. They are moving and most items are already packed. Very unpractical for back-to-school stuff.

David Girouard

Terrible customer service. Do yourself a favor and go to the nearest Best Buy or order online from Newegg.ca. Will never buy from them again in the future.

Burak Yaman

Friendly staff, they know what they're doing and are very helpful!

A A

I've been here a few times now and the staff cannot decide if they have just opened or been here for more than a year. It's the later fyi. They don't like to price match, as in they are reluctant, even though it clearly states on their …

François Flibotte

Huge and lot's of stuff!

Art “puddleofaids” Vandelay

Got laughed at when asking for a fan splitter. They had a sound bar mislabeled at $50, I picked it up went to the cash and got told it's $350. I Showed them and got told thank you it was mislabeled, and then told me it's still $350. There was also about 4 employees just standing around talking instead of making sure the costumers were taken care of.

Raphael St-Arnaud

Good service and a ton of choice

Denis Kartachov

Great store where you can acquire your dream PC parts. It's very quick and easy to order and reserve online before picking it up on the same day. Great service!

Dineth Fernando

I can easily build my own gaming pc running Windows 10 Professional 64-bit

Camil Touil

Horrendous company, service, system & staff. Ordered a laptop which was in stock at a different location (Kingston). I was told it would take 1 week to receive it in the MTL location and that no payment was needed to reserve it (despite me offering to pay the full amount right away). No signs of life after 2 weeks, no updates (despite the manager telling me himself he would update me). Turns out the order was never placed to bring the computer to MTL and that the remaining stock got sold in the meantime. 2 weeks later, the laptop restocks in Brossard. (no one warned me as they said they would, I had to scout the website daily until it restocked somewhere). When I saw it was available, I called the manager, who sent me to the Brossard location (35min drive from where I live), guaranteeing me that they will be able to sell it to me and to honour the pricing. After 1 month, more than 5 visits to the stores, well over 10 calls with customer support/managers/employees from both stores, it turns out that neither Downtown or Brossard will honour their deal, and neither provide any support or solution to the issue, essentially forcing me to pay a 300+tx over the price it was at when I tried purchasing it initially. Their only solution is to 'email the mother store and see if they can do anything, but probably not'. Employees kept getting distracted and leaving me hanging for 5-15mins in store while they did other random things or to chat with other employees (all while 7-10 employees were simply roaming around the store or hanging on their phones...). Sh*t store, Sh*t service, Sh*t system. Head to Newegg or literally anywhere else instead.

Sean Squires

Knowledgeable employees who didn’t seem to want to share there knowledge. Came with the intention of buying a gaming computer, talked to a employee who seemed reluctant to answer my questions and offered very little advice. Went to Best Buy, received better service and they had a much better variety.

Marc-Andre Valcourt

Judt whent in, wanted a new gpu, and they took the time with me to order it online, since i was already there i paied it... good service, and took mesures from scalping.... i will go there from now on... screw amazon

Salar Shafiei

The staff is not very knowledgeable. Seriously the clerk says most laptops have response rate of 2ms . Clearly he hasn't been trained appropriately. Most questions he used a biased review website.. You can find some good deals but you'll need to do your research.

Trevor Keller

I have never had such a hard time purchasing a product in my life. They won't ship the laptop to a store in my area without it taking 3 weeks even though the store is only 2 hours away. Fortunately we had a team member in the area but then they told me they wouldn't accept my payment either so that the team member could pick it up. When i asked why they don't accept online payments like their competitors do they told me they don't have to be cause they make good sales... guess I'm going to a competitor.

Vitalii Kovalenko

I have been trying to support them since 2014 buying parts from them. Now their prices are higher then other companies offer. Last time I was trying to price match and even talked to their manager who refused to do so. He added the shipping cost while I'm driving myself to the store. When you go to the competitors store they won't add the shipping cost and sell it as it mentioned on their website. Now I'm building a new pc and will buy parts from Mike's computers or Newegg.

Denis Labranche

Good selection of products friendly staff reasonable prices easy parking

JS G.

Great computer store where you can find almost any consumer IT equipment you can imagine and evaluate them physically before buying, a kind of experience that is refreshing. Such a place is very rare in 2018, especially in Canada. The prices are fair and match roughly what you would get online. The staff was very helpful and friendly.

koki lai

I wanted to encourage a local shop so I bought an external drive here. Later, I found out that I need more storage then expected. Because I opened the box, they won't accept return or exchange. Honestly, this return policy is quite stingy. …

Jay DeRive

Wow. I never expected this store to look like it did. Fantastic. This is a modders paradise. Prices very competitive. Walked out with a Ryzen5/1660ti for an incredible price

Samer Al Zahab

Quick service, and precise. The downside is that they cancelled the financing option without telling people via their website which is misleading

Javier Eduardo Vargas

Great place to buy your dream PC, friendly and knowledgeable staff.

Axis Syaxelian

Glad to have such a store here to help competition living. Great prices (especially when on special) and the team are quite knowledgeable, which is vital in a computer shop. Dare challenge them! :)

Victor Prescod

Great service and products

Dima R

Canada Computers is my favorite place so far in the city to buy computer related stuff. Most of the stores have huge parking space, and there's also nice discounts on stuff from time to time.. Apparently in this location, I was told by the sales person, you can't return the RAM as soon as it leaves the store, even if the packaging seal was never broken. I do not like this!

RNG YT

It was very very clean, it was also really big and overall it was amazing for an electronic store .

Vladimir Manchev

friendly, knowledgeable and professional! what more could I ask for?

Omar Faruk Shawon

Lot's of choice for those who wants computer parts.

Erfan Tabrizi

Huge collection of computer needs

Fadi Z

You find everything you need

abhi bhatoe

Really good place, the employees are very nice and respectful. Definitely suggest to come here if you want to build or buy a pc !!

Jerome “FumbleJerry” Soucy

Very large space. Virtually no case units on display, mostly boxes. No keyboards on display either... Look at boxes.

Igor Correia

Great prices, huge variety, and what a great service! If you're lucky to have Audréane or Robert helping you, then you need nothing else. I've never expected to find so much dedication and attention in a store like this, 2 weeks of intense client care! What a great job you guys are doing. Keep it up!

Frédéric Briand

Second 5 star review for me, love the new location and staff is super friendly.

Michael Tang

Brand new place, much larger and deeper. Good thing they change address during the pandemic since it allow them to put shelves with huge gaps. Also looks like they are going to add a gaming area. Looks great so far.

Yuuto

Just a wonderful place to buy your pc parts, peripherals, displays, cameras and more!

Bob Lasagne

A store without an answering machine in 2020??? Watch for deals sometime. Good if you need it now...

Patrick Ho

Nice place and great service. I asked for help and the guy who helped me was very nice! Ok prices but could be lower. Occasional deals so wait if you want to buy something there.

Jonathan Sauve

Very helpful and friendly staff

Kevin Chen

Manager was reluctant to do a price match from Amazon, he applied shipping fee to his own home address to make the difference smaller. Became extremely rude when I showed him the free shipping policy on the item I wanted from Amazon and it was clearly marked that the item was with free shipping. After that he told me that he was the one that decided what to price match or not according to their price match policy (didn't see "to the manager discretion" when I went on Canada computers website) and concluded with either you take it like that or just leave.

Connie Ho

Friendly helpful staff, always try to offer best suggestions based on our budget and needs. They have a wide selection of products, probably the best in town. Prices are competitive, especially when they have a sale.

Mark Aylward

Prompt courteous service. Large organized store. Plenty of staff to assist and check out for purchase. Thanks

Yannick Marcotte

Great service thanks to sami and Jonathan in helping me by telling all the informations that i needed to make my choice Very satisfyed with the product that i bought I recommend your store to everyone who need computer product

Andre-Luc Pelletier

I was able to pre-order a serie 3000 RTX gpu just before they stopped taking orders. About 7 weeks later I finaly got an RTX 3080 card from them. Thank you very much

Jeje H

Great place, been in business for years. Found what I was looking for. ...evga...

DAE *

The staffs are super friendly. They are very patient in explaining the details, suggesting the product that may suit your need, and very knowledgeable. I highly recommend this place.

Jonaki

Recently purchased several parts to build my girlfriend her own gaming setup and it felt good to rely on the knowledge of their staff when they recommended better parts for her build. When putting the parts together we ran into a small inconvenience and thought we did everything to fix it, but it wouldnt display the gpu or anything on the screen. Brought the tower in the next morning and the staff was attentive to my problem and gladly helped fix our problem. Overall satisfied with them :)

Nick T

Canadian owned is a plus my only issue was price matching... I'm tired of retailers using the pandemic as an excuse especially for price matching.

Qui long Trinh

This is a place you should avoid. The return policies are pretty bad. Even when you've bought the 1 year warranty. Don't expect a return. They'll try to make up things, give you a hard time and blame the customer for being "uninformed" and whatever. Plus, they will try to do service charges, which is ridiculous when you've just bought a defective product just to check if it is truly defective.

Alexandre Desrosiers

Purchased a gaming laptop there a month and a half ago, and it surely was a bad unit cause it died before the first month of owning it. Mitesh and his supervisor worked quickly to replace it, which I really apreciated. Knowledgeable staff Great inventory (they're no exception to the rtx 3000 crisis unfortunately) Quick service

Adam G

I don't know what happen but over the last few months Canada Computers (which wasn't great to start with) managed to get much worst. Recently, staff are extremely rude, unfriendly and do not answer the phone. When in store, you can clearly see the phone ringing while everyone is just standing around. If you managed to get through, you're told one thing on the phone and another in person. They refuse to update their website with stock and when you go into the store its always a gamble of getting your product. I believe courses in customer support are needed from the top down. Experience: 7200 Taschereau Blvd Brossard

Michael R

Excellent service, good prices. Lots to choose from.

Rafael Alvarez

Amazing They have any pc component you need and so many peripherals. They have all the best monitors, keyboards and headsets. The inside of the store looks nice. This place is very similar to microcenter.

Fred Daigneault

Found what i needed But no service. 5 guys talking about cars and trucks at the service counter. Felt like I was disturbing them.

Ardalan J.

I went to ask a series of technical questions about my malfunctioning PC to the repair department. As I entered, there were only 3 young employees (18-20 years old) present, 2 of which were idle but cornered behind the counters without any enthusiasm to approach clients. Once one of them left the counters and came to the floor area, I signalled him from far by raising my hand to attract his attention, as he was going a different way. I asked him "where can I find the repair department" and as he answered my question and I thanked him, he quietly told me in french "please do not call me by waiving your hand in a rude manner, I'm not the 'chef' around here". Unfortunately, I was incredibly rushed to stop and tell him everything that was wrong with what he told me and to report him to his manager for talking back to a customer, as it is obviously and painfully clear that you DO NOT talk back to customers, even when they are as rude as they can be. However, be that as it may, the repair department's crew responded to my questions with straight answers, which was great, but the initial encounter just ruined my will to shop here, as I was ready to spend 600-700$ for parts... Not to mention the competition from other nearby stores... This is not the first review where a customer was insulted by an employee's method of approach and communication. Please rectify this situation in the future, so that the next customers won't have to go through this awful situation all over again. (For informational purposes, the altercation occurred at ~13:15 on May 2nd)

Tristan Theroux

One and only informatics store on the south shore worth to go. Products are almost always available and ready to go. Sadly some of the staff aren't well informed on the products and are non friendly. Being in the industry help me decide on parts I need, but if you are not, do you're research before entering since you will possibly be missed informed on the products.

Jean-Samuel Chenard

It's a good store to get computer components locally. With the COVID measures in place you need to order online and pick your order up at the front door. They will not allow in store visits at this time but they are well organized for the pick-ups.

Freddy Aubuchon

Every time i’ve gone in here with any PC issues, instead of helping me, they try to charge me 60$ for fees. Absolutely cheap. You just lost a customer for life. Canada Computers in the west island never tried to charge me, they just helped me with what I needed. The clerk said “we lose too much money by not giving services”. You lose more money losing lifetime clients, trust me.

james neveu

Mixed emotions about this place, bought multiple parts with help from people working there and they gave excellent customer service that would deserve 4-5 stars, but recently i had issues with my computer and brought it there to fix and after paying 80$ i was told "things weren't plugged in right, all your hardware is fine." I got home and pc still crashed when played games (which is something i mentioned and they never looked into it), ran a memory test and turns out the ram was faulty, so in the end they never found my issue and im not sure they use the greatest tools to test if your parts work or not.

Kurt Gagnon

Rude!! Don’t go in that store if you need to return something and just smoked they will blame you saying you smoked near your system and will try to refuse a replacement product. I bought a GPU that was a open box I asked for a sealed box …

Pascal Guay

Amazing customer service, highly recommended!

jbonez “JBONEZ2020” 2020

let me tell you if there was 6 stars i would give it to these guys they took the time to help me mount my cpu onto my motherboard and change the cooler and then also took the time to explain to me how everything works since i am a beginner to the pc gaming world alejandro and alex were very fun to deal with and i would definitely reffer anyone to go visit them and ask for them to help them! the team at this store is A1

Stefan Lamoureux

Quick in and quick out, always good inventory and knowledgeable geeks that speaks my language!

Amina Meniai

Super friendly staff, very helpful. They know what they're talking about

sebastien

Rude employees, bad service and I would avoid dealing with that store. Also at the counter they were making fun of the previous customer. Newegg has better services fast and reliable I regret buying from Computer Canada

Anthony Coolburn

Nice set-up, friendly staff

Simon Delisle

Sent an email asking if a certain item was available or not because the person on the phone could not confirm the information from the website. I didn’t want to travel 2 hours to get something that wasn’t there. Took a week to get an answer and when they did answer the email was hyper condescending telling me to check on their website, when I answered telling them I did, got a second condescending email telling me how to select the right store to check the inventory… I’m gonna go spend 3k for my PC somewhere else!

fred wong

I like this place, it's like stepping into Willy Wonka's chocolate factory❤️

ReBeLiOuS

Excellent service, friendly staff, very Covid cautious.

Pavel Lepin

It.s great offline hardware store. Bilingual knowledgeable consultants helped me with upgrading my pc.

miklos mesterhazy

Broad range, moderate prices. So much quicker and cheaper than ordering from amazon. It was kind of a wake up call for me.

Queen

Went online to see if they had a hardware in stock - they did. So called to make sure the information was right, the guy said no.. hut then looked up his computer, saw 1 in stock. We looked surprised and was whispering to his colleague that " it was still stock". I asked him if he could put it aside, that I was coming to get it now. He said no, first arrive first served (in a rude way). I drove there as fast as i could ; and been told by (propably) the same guy , that its gone - no more stock. Aparently, they sold the part to his friend or employe as soon as he hung up the phone with me, knowing I was coming. He claimed to be the manager. . I wont go there anymore. Worse liar I've seen so far in customer service. And dont care about their customer.

Mon Y Gote

These guys were the best. Super nice

Lyne Robert

Friendly personnel answered all my questions and more

Guy P.

Falsely advertised price / unit. Walked in to buy a NEW discounted unit only to find out that this was for an open box item… this was not advertised online.

Emily Google Account

Friendly, helpful support. Went above and beyond to answer my questions/resolve my concern. Thanks for your help today Arian!

KTreasure Team

Never buy any products from Canadian Computer. I bought a power supply but not fit my motherboard. i wana change a better one, but their said i open boxs. all customers, do u know the meaning. all products u bought can't return and can't exchange. u need use a x-ray to scan the box. don't open the box. if u open the box, they can refuse return or exchange.

Tito chu

Nice experience, very helpfull

Justin Plourde-Desjardins

This store shouldn't be getting such a bad rating, but their head office should. Service at this store is excellent, but if you need customer support and you need to go through the phone service, good luck. I have called 4 times now and the …

P L

There is a real problem with the manager Hassan. I spent so much money to buy all my components there and in the end I get told that a defective monitor is MY FAULT. They are not doing anything for me at all, I went back to them with the …

Manhal

Amazing store. Very nice and simple set up. Excellent service

JP Tetreault

Lots of product demos so it's nice to shop monitors, mice, keyboards, etc. I did not order in store but the staff was nice. Unfortunately the online experience was disappointing. First, there is no order status on the website. Second, …

Scott Graham

We walked in with my girlfriend computer that had the black screen of death. That Saturday we came across a wonderful service lady who took the time to explain the issues with us. she checked and rechecked the computer and helped us save the hard drive . I will definitely stay a client for a long time. I purchased a msi laptop there in November and have been greatly rewarded with the service. Its simple in my opinion, If you need a computer or help go and see them.

elvis “mavro” gratton

Good place for your computer parts they do price match even amazon . But they won't do it if the price is too great

Jon Cayanong

The BEST Canada Computers in Quebec. If you are reading this Mitesh...THANK YOU!!! He is the general manager of the Canada Computers in Brossard. I was given TWO bad motherboards in a row, and without hesitation, Mitesh was able to show compassion and was able to take care of me by swapping out my boards, and now my computer is running back to normal! :) . If you have any issues, please ask for Mitesh ONLY... He will take care you in no time! 10/10 service!

Jason Blood

Worst customer service ever wanted to exchange a product that didn't work with my system was going to buy the more expensive product but they wouldn't even listen to me so forget this place useless staff rather buy anywhere else Dollarama is probably better then this place

T

People very helfull..price is reasonable...honored price accuracy law.

Sylvain Poitras

Pricing OK on component. Good service with the salesman. But it goes down after that. Paid for computer assembly and got an amateur job, one of my hard drive wasn't plugged in, video losely fixed with the wrong screws. Poor in-store waranty and after sale service

joey doherty

Horrible customer service - imagine The Simpsons comic book guy and multiply his condescending attitude and you get Canada computers Brossard. No one wanted to help

Kim Joven Bermundo

This is the place to get your pc and electronic needs in the southshore. They have lots of stock and if not, they can order it for you. I'm going to giv eit only 3 stars because the customer service needs more work. I ended up knowing more than the person working there.

Alberto Iannalfo

Walked in to return an item as I was not sure of the direction I was going to build my PC not knowing very much, and was quickly greeted by the wonderful staff and the manager, Mitesh. Him and the staff were instrumental in helping me build my PC, giving me the best PC possible and suggesting the best parts, while respecting my budget. Thumbs up for the honesty of this staff who strived to get me the best my money could buy and truly went above and beyond. I don't usually post reviews of places but felt the need to do so here. Brossard is a little out of my way but I will be visiting this store for all my needs present and future. Thanks again to everyone and Mitesh!

Bader Alkhatib

Went on boxing day to get a product that was showing as available on the website, when I got to the store the product was not available. The manager Mitesh heard about the situation and made sure to contact me when the product got back in stock and made sure that I had an amazing customer experience. First time someone in retail goes above and beyond in a such way without even being asked to!

Luis Alfredo Cruz

Great store with lots of options.

Washiul Sheikh

Nice computer store. Reasonably priced

Ningning Yang

Never buy any products from their stores. i bought a power supply, but not fit my motherboard, so i wana change a new one. but they said the opened box can't renturn or change. that's meaning i can't return, i can't exchange. all the people who go buy their need be careful. i will never buy any any products from their stores. never be their customer.

Daisy Mathieu

My husband pre order his GPU a while back in Dec and received multiple calls in Jan giving options since they did not have his card. We recently visited store again for some parts which we found and ask for another card, unfortunately they did not have but the group leader (Jo, thats what staff were calling him) was very informative about gpu situation and he helped us with other parts that we were buying. my husband is glad he took the option they provided back in Jan.

Vincent Lucier

It's kind of sad when you try to encourage a local business and cannot even have an adequate service or respect... I won't bother anymore and will not buy from them ever again.

Thierry Lerno

Not a lot people in the store. Inventory in the store is limited & the computer I wanted would take a month to come to the store from their online catalog. On the other hand I dealt with 2 salespeople. They were both attentive and willing to go the extra mile to help me

Christopher Glasgow

Hands down .very good place.staff are very helpfull.and know there products

Jessy Moisan

Outstanding customer service. They went out of their way to help me out after I purchased several components to rebuild my PC. I came back to the store the next day with my computer and they helped me make it work, on the spot, without charging me extra money. Very few stores will give you this kind of after sales customer service. Special thanks to Johnathan, Osama and the manager for their knowledgeability and obvious desire to help. This store will be my #1 to-go place for computer parts from now on.

Jean Marc Guerin

had the best service ,,, i bought a laptop 2 days ago and i had a problem with sound ,,, without any hesitation they change it no questions ask ...i talk with the manager who give me the best service

Dylan Marchand

Shady place, manager is incompetent, Will do anything to scam clients....had an issue with a faulty component and they didn’t want anything to do with it even accused me of breaking it. Now I’m out a few hundred dollars, better of buying from Best Buy or amazon. Total lack of respect for customers Stay away......

Maxime Daraiche

Manager explained the differences between 3 potential gaming monitors and I left a happy customer :)

Gabriel

Great service but the cashier was really eager to make his commission on extended warranty for a monitor, which I did not plan on paying for it before coming nor was I willing to pay for it after he offered it for more than 3 times!

Nolan B

They have nothing in stock, they only have a few items in demo (so if you’re wondering what that pc case looks like, you can’t see it), they have the worst return policy I’ve ever seen (14 days if the product is sealed in box), organization of the cables shelf was poor and only after a solid 10 minutes of staring at this cable shelf, a staff member came by (by chance, not to offer help).

Rahul Sharma

great customer service, lots of stock and huge space

Jimmy Nguyen

Beware. Return and Refund policies very shady. Bad customer service. Don't buy anything there as they open the box in front of you, before you pay and without asking you if you want it to be open at the store... Very hard to return or exchange item. Go to BestBuy or Amazon for peace of mind and warranty of satisfaction.

Ben M

Talk about sad/poor customer service. Inquired about (1) x NUC 11 mini PC by email. Asked a three questions and the response was to look it up myself. Good thing I asked. Almost gave Canada Computer my business for 22 x of these computers for my sales office. Will take my business else where.

Anthony

Don't listen to the negative reviews. The people over there are hard working and try their hardest to give a great service despite the pandemic.