Reviews of Northern Protocol Computer Sales and Service (Computer Repair)

Full-Throttle & Busted Knuckles74

My older brother Mike, would always use Northern Protocol if and when any of his computers, where being stubborn, Mike swore by their Honestly and great knowledge of his wares. My brother funny enough, built & programed Automated Robots for the Automobile industry, but never wanted to learn the fixing or building of the tools (computer) he used to on a daily basis, no different than a mechanic fixing his diagnosis equipment. I only mentioned it because Mike if anyone would be able to pick out a dishonest person, and that's the furthest that Northern Protocol is, they are Very Honest, hardworking, plesent, as they can be. Thanks Y'all Andrew R Thomson

Sukhparmpreet Sidhu

Great staff and always helpful

Lexi Mizzi

Northern Protocol helped us out large while we dealt with some server issues. The communication has been seamless. Thanks to the team!

Matthew Ruttan

I have now purchased 2 computers from Northern Protocol, and have had several experiences when I've had to call on them to trouble shoot issues and provide general assistance. A few things have struck me: First: They never make me feel like I'm unintelligent. I don't know a lot of computer "lingo," and so the desk staff and technicians always explain things to me in a way that I can understand. Second: They are always straightforward and sincere. They never beat around the bush. If there was a genuine problem, they would tell me, and I never felt like I was being up-sold. Very quickly, they earned my trust. They really want to figure out the problem. Third: They are competitively priced. In fact, I often walk away thinking, Shouldn't I have paid more for that? Last: They are super-accessible. Do you ever think, 'Man, I wish I could call someone and talk to an actual human to help me fix this problem?' Me too. And that's what you get at Northern Protocol. They are efficient, have your best interests at heart, and really want to help you. I have friends who are less helpful! The Reverend Matthew Ruttan Minister, Westminster Presbyterian Church, Barrie, ON

Ramona Holm

Aaron helped me set up my email last minute. The service is exceptional. Ramona Greer, CDFA, CPA, CGA

kpl karthic

I just changed my laptop display here ....great service

Alex Schwalm

Very Fast

Lesley Sylvia Dienes

My girlfirend told me about Northern Protocol and I switched internet providers the same day. Best decision I made! Aaron is very professional and easy to communicate with. No more voice prompts when I call in for help... Aaron is just a phone call away to help. I would recommend Northern Protocol to anyone and everyone. Set up was easy and quick. The internet speed is phenominal. I am a very happy customer.

Kay Geomancer

I was in last week to grab a cord and was treated with great service as always! These people always go above and beyond!

ron boorman

This is my fourth time using this firm over a number of years. I have had both, in house and office visits. I'm always impressed with the professionalism of the staff, their knowledge base and the speed with which they are able to serve you. Thanks again folks. Ron Boorman

Paul Granger

Service was great start to finish .. I felt like I got good value for my money, communication was quick and relevant and Laptop done on time as promised. Will come back and definitely would recommend to a friend or colleague ! Thanks !

Braedon Wood

Great service and fair pricing. Open a little later than most computer places during COVID-19

Tubebuddy Affilliate

This business can fix any computer problems. Even problems no one else can fix in Barrie. They've fixed my custom gaming computer and my Macbook pro. Best in Canada

Claude Pelletier

Went in to get a data transfer from hard drives that I have save over the years, I brought in a functioning external drive and a computer tower. Was told that my tower was old tech and needed replacing (not sure but I think it was 7 years old). Also told that only 4 of the 7 hard drives were functional. They tore the external apart and told me that the data was not accessible. I ended up buying a new tower and spending WAY too much for what they did and the tech recommended. They even kept my old tower also.....I successfully retrieved ALL my data... Never again, will I use or recommend the services of Northern Protocol. Save your money and go somewhere else! UPDATE: Since I place the less than satisfactory service received from Northern Protocol. The owner called me twice and also called my employer twice in attempts to get me in trouble because of the sensitivity of the possible images and documents on the drives “there were none”. In my initial post I said that I brought my hard drives to another computer store, my mistake I did it myself and following threat of legal action against me from the owner I removed that comment. My apologies if I lead anyone astray. Like you Aaron, in my line of work we record all our phone calls. But we do not use them to threaten legal action against a customer that complain about our services.

Julia C.

I had been a customer for over a year now.. and I had exceptional service. The first time I was not even charged because my mac book would have been too expensive to repair. They recommended I just go out buy another one rather than waste my money. The second time I brought in my imac which needed a new superdrive they tried to get me one the quickest way they could. However, when I received it back I had problems with it. They picked it up from my own home! When I finally got it repaired which took some time,( although it was not there fault for the wait ). Yet again they made it right-- the owner called being very apologetic and gave me a store discount because of the inconveniences... THANK-YOU NORTHERN PROTOCOL !!!!

Shawn West

I've got nothing but good things to say about Aaron and Northern Protocol. Good services, reasonably priced, and ready to take a call or provide support on a moment's notice. They helped me in securing a domain for mywebsite, did a full conversion from a public blog into my new domain, and have provided good traffic analytics. I make them my first call for anything I need in the areas of web hosting, SEO, and hardware repairs/purchases.

Shellie Langlois

Great service and fixed my computer with decent pricing

Junghee Jang

brought my laptop computer with a hinge problem, and got it back with broken monitor and they said "While we exercise every precaution and due diligence when servicing your computer it is possible for failure to occur during servicing. We cannot accept responsibility for failures of hardware or software, including loss of data or usage, however caused." "if you have not retrieved your computer you may now do so free of charge." They wanted me to pay 'MONITOR which they broke + HINGE" and that's why I refused to pay all of them. I definitely had to pay for hinge but not monitor. * Be careful and should take a picture before bring your computer to Northern Protocol Computer or you'll be deceived like me. Didn't even tell me sorry. Should I thank for "free of charge?"

Barbie 64

Awesome and very helpful and informative and quick for repairs.

Joel Huffman

Recently, I have had the opportunity to work with Aaron directly in developing my website. My experience with Aaron was very pleasant and positive. Aaron was very patient and accommodating. A lot of patience was required, as I was very new to the the experience of developing a website. Aaron was very professional and talented in producing the work for my website. We had many conversations and changes, all of which Aaron did professionally and patiently. He was very knowledgeable and creative, things much needed when working with people who are new to this experience and people who may not be as creative. Further, when asked to make changes that were challenging, he took on the challenge without resistance and made it happen. Added to the above was the fact that the cost was affordable and reasonable. Overall, it was a very pleasant and wonderful experience working with Northern Protocol and Aaron.

paolo l

Excellent customer service. Brought in 2 laptop computers, one was a simple repair and the second had a few finicky details to work out. Spoke to the technician directly for an explanation (am not a computer person) and they explained all the work and invoice details very thoroughly. At one point I had to speak with Aaron and was extremely satisfied with his customer service and very friendly attitude. Would absolutely recommend in future!

Sheri Wellington

Always great service!

Holger Kaiserling

Great dependable service.

M Boileau

Computer was having issues, brought it to NP Barrie and they quickly identified the problem and fixed it. Thanks

Ben K

Absolutely amazing customer service and location. Best price-point for a local competitive business.

Bruce Meyer

I have known Aaron Weston for years and have dealt with Northern Protocol for years and I emphatically state that the service has been tremendous. Their kindness, their willingness to go the second mile, their patience with a computer illiterate writer, and their desire to make everything right has been a godsend to me. As a writer, I can't work without my computer. They've fixed numerous problems with grace, helpfulness, and wonderful customer service. They are my choice for all my computer problems and I have no hesitation writing this review. I hope you will choose Northern Protocol for all your computer needs.

MJ Crnkovic

Had a problem with the Hard Drive on my 27" iMac. Read the online reviews about this place which were great. The computer was diagnosed and had a new Hard Drive installed in a matter of days. Price was acceptable. In my experience this shop lived up to its reputation. Based on my experience I would gladly recommend Northern Protocol and I would use them again.

Phil Norman

The woman at the store who took our laptop's problems was thorough and explained the process. After we had okayed the repair estimate we got a call a day later to say it was ready for pick up. We were very pleased with the service and the fact that our lap top is now back in action at a fraction of the price of buying a new one.

Louise Gravelle

professional and dedicated. They helped me transfer a program from 3.5" floppies. It was a challenge they took on with a smile. Thank you for the great service.

Charlene Calwell - The Travel Agent Next Door

I would like to take this time to give a Huge Shout Out to Northern Protocol Inc. - Computer Repair and Sales for helping me choose and purchase a refurbished Off Lease Laptop that truly rocks! With High Performance and Productivity along with business-class control for simplified management makes this a Perfect Choice for my personal and business needs. I was also very happy with their team of experts who set up my laptop and had everything installed and ready-to-go for me! Thank you Aaron Weston!

Aaron - Howell VA3FNI

A great little computer store staff were very helpful and fast turnaround.

Kari Byers

I needed help transferring my website from one platform to another. This was going to be a daunting task for me and so I enlisted the help of Northern Protocol. They were so helpful and took my website to the next level. Not only did they transfer all of my files to the new website, but they helped me with the redesign and paid attention to every detail. Being someone who isn't the most tech savvy, they answered all of my questions and helped me navigate any issues I encountered during the switch over. They were so patient and professional, I can't recommend Northern Protocol enough! Thank you for such great service!

Tamare White-Wolf

I’ve been going here for years, great professional service, integrity and respectful all in one. Prices are reasonable too. Thanks for all you folks do.

McNally Gaming

Do u guys build gaming PC's? I have all brand new parts I just need someone to out it together and install the programs

Kristy M

I had an issue with my Mac book pro. I took it in had the problem diagnosed in a timely manner and fixed quickly too for a reasonable price.

Brynn Lansdown

They helped me pick the best laptop for me. And I got a great price, I did a lot of research afterwards and they were better than anything I found.

LostBoy Troy

Very quick service and fair pricing! Would definitely use them again for any computer needs.

sab31nyi

Aaron and his team are dedicated to customer service along with honest, helpful and prompt communication. I brought my laptop in for a screen replacement and tune-up and it was promptly done. Even when the screen they installed came with one faulty pixel, they promptly contacted their supplier and it was replaced again, no questions asked. Speaking of questions, I'm an experienced user but always have questions of the basic and trending variety, and Aaron and his staff have been nothing but helpful, courteous and very informative.

Shiivam Patel

Super good services. Delivered right on time.

P Ferguson

As an audio producer I needed a top notch computer specifically built to run the new version of my audio software; Pro Tools 11. I must say the system they built simply rocks! When you hear Aaron in his radio spots know that the audio was produced on a system his team put together. Great job.. P. Ferguson - The Control Room

Neill Ruddy

Wanted to charge two and a half hours labour at $120 to install a $7 piece (which I bought myself) which would take 15 minutes to complete. Overcharging people on the basis that they think their customers do not know computers is both unprofessional and crooked. Pricing needs reviewed badly. Edit: That being said they did let me use their equiptment to try myself but without a solder pump I ws unable to do so. In response: Well you can step up and tell the truth if you want to. If your responding from the Alliston location then you may wish to check your cameras at the Barrie location and you'll see me enter the back area and attempt the fix myself. Lying gets a business no-where. I would also like a public apology. Update: Still no response to checking tbe cameras which would prove I am right, but alas, liars will hide from the truth.

Jack

Staff seem knowledgeable and capable in terms of repair. However if you need a component of your computer replaced, make sure that you do your research on whatever replacement part they recommend to determine if it is right for you. Somewhere on the team there is a problem with expectations management. I brought my old gaming rig in because it had a suspected graphics card problem as well as some boot issues. I originally had a Powercolor HD 7970 3GB 3GDDR5 graphics card from 2013 in the computer but it had finally failed after 8 years of service. This card could handle most games I play like War Thunder and Rocket League at High - Ultra settings without breaking a sweat. The contact person at Northern Protocol told me that powerful graphics cards are hard to come by right now but they could get me a card that was nearly as powerful in a decent amount of time (2 weeks). I'm not up-to-date on modern GPUs so that seemed okay to me and I left it at that. After all, what's a few less frames when games were already running so smoothly before? I got the computer back with a GeForce GT 710 as the replacement graphics card. If you're not already laughing, do a quick google search on that component name. The difference is night and day. At the end of the day my computer is working again and I can access my files and browse the web perfectly fine, which are the necessary purposes for my computer. Their markup on the GT 710 wasn't too bad and the card will make for a handy backup card in the future if I have another GPU failure. However, games I used to play seamlessly on High or Ultra settings now are choppy on Low. I will need to buy another graphics card to get things back to the way they used to be. Either the staff did not know that the components were so far apart in capability, or they need to work on setting realistic expectations for customers. Update: I left this review on a Thursday evening and Northern Protocol reached out Friday afternoon to discuss my recent experience. I believe I was speaking to the owner Aaron Weston, who was very understanding and great to chat with. I've updated this review from 3 stars to 4 because of his courtesy and professionalism, and next time I need computer service or if I decide to build a new rig I'm sure I'll be back.

D.J Phillips

Aaron and his staff at Northern Protocol provide exceptional service to the highest degree of professionalism. I have had both professional and personnel dealings with them for the past five years, and I they have always gone above and beyond to ensure customer satisfaction.

Adam Baguley

I brought my laptop into NP for a graphics issue. During the testing they discovered the SSD in my laptop was failing their test (running slow). Luckily under manufacturers warranty still. I brought a drive in to transfer data to and as it turns out it wasn't large enough. There was a miscommunication at the store and I didn't get a call to let me know the issue. I was compensated then and there for the issue. Not only that, the owner of the company personally called me to make sure I was satisfied with the resolution. Customer service is alive and well with Northern Protocol! I highly recommend Aaron and his team to look after your computer needs.

Shelley MacNeill

I have been a customer of Northern Protocol Inc since the very beginning. I have found Aaron and his staff to be very professional, highly knowledgeable and most importantly, super friendly! They are not only excellent at what they do, they also take care of it in a timely fashion so you aren't without your link to the world for long! The service is excellent, the staff is friendly and the atmosphere is inviting! Excellent reasons to make Northern Protocol Inc. your only choice for computer sales, repairs, parts and knowledge.

Mark

I went to Northern Protocol to have a custom gaming rig built and all I can say is WOW! The quality, attention to detail and cable management were beyond my expectations! The staff were extremely friendly and very knowledgeable. Will definitely be going back to them when I'm ready to upgrade!

Jeff Smith

Overall a great place for computer repair and sales. Unmatched knowledge from the staff and friendly as well! Gave them a complicated build, from multiple systems and I was very impressed. Highly recommend for any thing computer related.

Rocco Oppedisano

The work these guys do is simply amazing. This is now the 3rd time I've used their services and could not be happier. They have replaced my trackpad on my macbook twice (due to my own fault), both times with zero issues. Recently I did quite a bit of damage to my macbook by dropping it about 4 feet. After the drop, I started noticing issues right away, so I brought it in to Northern Protocol. Their staff was able to do a hardware diagnostic and found that my hard drive was damaged. They replaced my Macs hard drive with a SSD drive, transferred all my files from my old hard drive to the new SSD, and were even able to get my old operating system back on it (haven't updated my operating system in a few years due to compatibility issues with programs I use). Simply amazing work, fair pricing, and within 3 business days I had my macbook back in my possession with all my files restored. Thank you very much to the entire team at Northern Protocol. I look forward to doing business with these guys again in the future.

Clifford Armstrong

They fix it or it's free! They have helped me numerous times and worth their expertise in gold. I have a good rig that they have replaced motherboard for with eye for detail. Been a year and have still been going strong. 100% confidence in their ability to fix it.

Jenifer Pergentile

Incredible experience with Aaron and his team. Thorough, professional, knowledgeable and dedicated to a great final product. Impeccable customer service and communication to get the job done right the first time. Beyond patient and helpful. Thanks!

Lori Quinn

Northern Protocol is a shining example of how top notch companies should operate. Fabulous customer service, highly skilled, competent people and best of all they are a real pleasure to work with. They have consistently exceeded my expectations with each interaction.

Larry Gill

I brought in my old computer in the hopes of repairing it, however, I was told it was too old and too obsolete and it would be cheaper building a new one. (Computer was close to 10 years old) Derek set up a new rig for me, customizing it exactly the way I specified. I even wanted a specific part, which was more expensive and the way Derek explained how I didn’t require it, explained to me how passionate he is and how he’s not just into making money and actually cares for what his customers want and need! Thank you Derek, I’ll definitely recommend you.

Alex List

I personally have had the absolute worst service there, they tried selling my a cpu processor marked WAY above retail because they had to make their money back on a part that they let sit...

Rob Wright

Currently working with them to resolve issue, will update as issue gets corrected with an appropriate Review, so far they have been good with trying to resolve issues.

H (Smile4Youtube)

Excellent. Highly recommend Northern Protocol to anyone with serious computer problems. Technicians are very knowledgeable, reliable and prompt in dealing with problems. We bought several custom computers and just as promised they have outperformed and outlived all our other computers. Dollar for dollar definitely the best long term investment as any upgrades and repairs can be undertaken to keep the computers current and state of the art even several years after the computers were built. I've compared pricing and found Northern Protocol to be very competitive. I won't be going anywhere else.

Elizabeth R

Great service...such wonderful people to deal with. Will be reccommending to family and friends. Thanks!

Smoke One (Smoke)

Not great

Laura Maroukis

Great service, quick response time, and always friendly!

Danielle Park

Excellent and very helpful

Megan Cole

I went to Northern Protocol in Barrie on Bayfield street due to my external hard drive acting up. They were exceptional. They were very friendly and easy to talk to. I could tell they knew what they were talking about and they didn't try to upsell me anything or charge me for anything that wasn't actually broken. I felt as if I could trust their opinion. Their prices are fair and their communication was fantastic. I highly recommend them to anyone who's having computer troubles.

Jay Menda

I used to get my PC's built at NCIX, after they shutdown I remember dropping by Northern Pro's and since then I've never taken any piece of equipment anywhere else. Super fast, super knowledgeable.

Ameer Mohamed

I had an amazing customer service and my computer was repaired in timely manner ,it was a pleasure working with them. The staff members are professional and highlyknowledgeable and do excellent work. I would recommend NP for my friends and family IT needs.

Damien Nolan

5 star experience if you dont know computers and need help or just cant be bothered to build one yourself these guys get it done at a reasonable price

Julie SteevesBenson

Stellar performance! Was about to throw my laptop out the window - totally confident in the team - thank you AARON!

Diane Coville

Excellent service from +NorthernProtocol when my Outlook.pst file got completely corrupted and no-one else could help me get my data back. They did! Went back and bought a refurbished computer - excellent price and support. Highly recommend their professionalism and devotion to excellent customer service.

June xoxoxo

Aaron went above and beyond to make the computer repair experience top notch. My son is so happy to have his "baby" back and working great. Most excellent workmanship done on the cabling as well! Will definitely use his company again if I have to....praying to the computer gods that I don't though :)

Leren Govender

Aaron has gone above and beyond the level of expectations in regards to the service and quality of product he has provided and delivered us since the first day we met (by coincidental chance as he came highly recommended), through a mutual colleague. I have gotten to know this company over the past few months and what is mind blowing is every time I have interacted with this business I constantly have been treated with the highest level of service and appreciation. I respect the fact that they have always been honest and upfront with me and instead of "up-selling," or "pushing product or service," instead they took the time to explain what would best suit mine and my business needs from a economic standpoint. Which is very rare I find these days. Aaron especially always made me feel like the door is always open so you know you aren't just a quick sale or turnover but yet building a long relationship. Typically I don't do "reviews," but when a company goes above and beyond for me, I feel this is the least I could do in appreciation by letting others know they are in good hands!

Julia Griffith

I was nervous bringing my pc to someone but I needed it fixed and Northern Protocol is phenomenal. Exceeded my expectations, the staff was super patient and kind. They solved my months of problems in just a couple of days.

Jayraj Modi

I got best service from Northen protocol inc. This people are honest and give us best advice regarding parts repairing and service required. Insort, never befool customers.

Davis

Very helpful and the service is great. Would highly recommend to anyone needing help with their computer to go there.

Sherrie Hegarty

exceptional service, polite and professional techs, extremely thorough. We have found that any time we had to call upon them they were right there offering help either over the phone as well coming into our home to assist us. I would recommend Northern Protocol to anyone with computer needs and in fact have done so. Thank you Northern Protocol for all you have done for us. Ben and Sherrie ....

Carr Excavating

These guys are great!! I have used them to fix my laptop when I broke my screen and spilled liquids all over it! We also use Northern Protocol for our business here at D. Carr Excavating and they come as soon as they can which both times has been within an hour. When they come they always fix the issues. They are awesome!! They also know how to explain things in terms that everyone can understand. See Amy at Northern Protocol she is at the front desk and she is very helpful. Chris and Aaron are the guys that come out when we are having internet or computer issues. Highly recommended.

Nick Peloso

Great music section available

Marnie Kirkland

I just want to say that the Staff at Northern Protocol are Excellent to deal with, I highly recommend them to everyone who is not at all computer literate like myself.. The level of Mannerism, Professionalism and Customer Service is absolutely Superb !!!! Here at AAA Door Guys Inc. as soon as I have a computer issue, I call up Northern Protocol no matter how big or how small my computer issues may seem, they do everything they can to provide us with the same day service. to get me back up and running again.. This service is Always Appreciated!! Thank you Northern Protocol for a Job Well Done!! Always!!!

Greg Belanger

Software issue fixed while I waited.

Carey Arnold

Took way too long with my comp. Nice ladies at customer service but they took too long.

Jeff Carson

Northern Protocol is simply the best. But to elaborate, whether in their office, at your home or over the phone, I have never been disappointed. They're friendly, professional and reasonable when they do charge for service (and they've done a number of tasks on my laptop, which I bought off-lease from them) for absolutely no charge. If you need service on your computer, there's no need to look anywhere else... Aaron and his team are top-notch.

Mr. Chord

I originally gave this company a three-star review, but then the owner called me while I was at work, pressured me into talking about why I wanted to "make (him) look bad on the internet", and then proceeded to call both my cell phone and my house many times that night. When I called there originally I stated that I knew the issue was the SATA cable, and the representative told me it would be an "easy job. 3-5 days, and a $45 diagnostics fee." In total, the price of the repair job came to $157.07 and took over two weeks.

Denise Eckert

I purchased a computer from here. A month later, it was crashing and getting the blue screen. I gave them a call. I was told that I would have to bring it back and leave it for a min of 3 days. They would then let me know if there would be extra charges (if it was a software issue). I did my own research and did find it was a firefox issue. I took the crash file and figured it out. This is something someone could have walked me through. I rely on my computer and 3+ days to troubleshoot is way too long for me to be without a computer. The woman told me that is just the way it is. Not good for a business.

Yolanda Gallo

Northern Protocol is an icon in Barrie. Aaron and his team truly care about you and all you computer needs! MACS TOO! ????

John

Just had them fix my laptop which I thought for sure was kaput. They were friendly, kept me updated on the progress, fixed it in a timely manner, and at an affordable cost. I was thrilled that they were able to keep my laptop running, and save all my files. I would recommend them, and I would go back

Barrie Real Estate

Fast Friendly Service; always a pleasure to deal with! Highly recommend! A+

Susan Kryg

When I first moved to Ontario I had another internet supplier that was unbelievably slow and even unreliable. When we switched to NPI we couldn't believe how fast we were able to download/upload and have not had any interruptions in service since signing up with them. ThankYou NPI you are what all Internet servers should aspire to be!

Christian Linkert

Always fantastic service!!!!

Timothy Carr

Knowledgeable, reasonable prices and great customer service.

Darrell

I don't know yet ! I just dropped off my I-MAC Computer yesterday to get it updated and running ... So I will tell you more when I get it back in a few days ! Thanks again Darrell....????

Kirk Metcalfe

You can't say enough good things about this business. They walked me through purchasing a gaming computer for my son with ease. Each staff member I was in contact with was able to answer all my questions in a friendly manner which I was able to understand. From the front desk staff to the technicians who put the unit together, everyone was excellent. I would buy another computer here or take a computer here to be fixed without hesitation.

denis sinclair

Great service and great people.. After diagnostics and reinstalling my operating system, my PC is like brand new. Very happy to highly recommend Northern Protocol. Very quick service as it was the christmas week.

Ford Falcon

These people are fantastic folks. I received fantastic treatment and fantastic workmanship. If you ever need a computer,software, hardware, or service, Northern Protocol Inc are the people to trust. Their pricing is reasonable also. Concerning myself they have gained a more than satisfied repeat customer.

Carole Henderson

Fast and efficient service

Michelle Finnamore

Aaron has been looking after my computer needs for 7 years without fail. I moved 90 km away and I still return to Aaron for prompt, reliable service and the computer fixed the first time, every time. I have tried local service repair shops and I always have to return as the issue is not fixed. Well worth the drive to Barrie.

The Honourable Catherine C. Harned

Derek Jagt of Northern Protocol rocks! Derek makes everything move along simply to a conclusion, easy-peasy. I had an uninstalled important program which another technician had twice failed to install. It took Derek 10 minutes tops to get things up and running. Highest accolades, would recommend Derek to anyone with computer issues.

Jesse Dinan

Arron Weston of Northern Protocol Inc is very professional, punctual and extremely helpful. Northern Protocol assists us with our website needs, Google Analytic, and hosting needs. He is very knowledgeable in SEO and computers. We call on them often and will continue to do so, as they always ensure we are taken care of.

Bonnie Bates

Thank you Northern Protocol for getting my iMac up and running again. Your service is outstanding and my computer hasn't run better in years..I'm highly recommending you to my family & friends.

Bruce Walker

Did more for a reasonable price

Beth Dewey

We have purchased and had our computers repaired here for years and have been very pleased with the service. We have a 10+ year old laptop that they have kept in excellent form. They also did a new build for us and we have been very happy with it. Last week, Chris did a house call to set up a controller for my son's computer. He was very generous with his time and made sure that our son understood how everything worked before he left. I highly recommend them.

Christine Culley

Have previously used for iMac repairs but recently sent my Dad their way in hopes of improving computers at his office. He of course relayed a lot of things my way asking for further explanation and confirmation he wasn't getting ripped off. Time and time over I kept being floored by the prices, customer service and true care he received. Full opportunity to take advantage of a man with zero techie knowhow, and not even a glimmer of that seen or experienced. Will continue to highly recommend to anyone and everyone that asks of a computer company in the region! Thank you for taking care of the old guys correctly :)

Trevor Kadlec

I had experienced a classic computer meltdown, and I am very happy to report that the technician from Northern Protocol was pleasant and professional, more importantly however, was how effective he was. Allan, thanks for the help and for the extra tips in setting up my system more properly moving forward. I am happy to recommend this company to all those in need.

David Silvestre

They won the Top Choice Award and that equals to hundreds of great reviews, a business does not become an award winner by chance! They are passionate hard working individuals that share their passion with their city! Congratulations on winning the most coveted business award in North America!

Evan Karmazyn

I came with a broken touchpad on my laptop. The problem was identified and fixed quickly. Great service. I'll be going back for all my future repairs.

Mike Walker

Excellent experience, will definitely buy my next laptop there!

John Mc VE3FDZ

great customer service

Aaron Stanley

Always great friendly staff. Don't take you for a ride and 'fix' things that don't need to be. Good work by good people.

andrew hefner

I had a fan error on my HP Pavillion. Glad I brought it to Barrie's best computer repair shop. Before charging me for a diagnostic, they checked the fan for dust and a simple application of compressed air solved the problem. Thanks for not taking advantage!

Matthew Ghayess

They repaired & diagnosed my Macbook Pro. It wouldn't even start up. They replaced hard drive without loosing anything important. Thank you, its now running better then ever. With two times the Hard drive space.

Ray Sriubiskis

A great experience from start to finish. Great customer service, very professional..... Will be my go to place for computer issues.

Colin McLarty

I have been dealing with Aaron and Northern Protocol for over 9 years. During that time, he has been an irreplaceable resource to our family. Northern Protocol takes care of both my home computers, our church systems and a charity I was associated with. Not only do they really know what they are doing, they are fast, honest and reliable. More importantly they truly care. I cannot count the number of friends and business associates that I have referred to Northern Protocol. No one has ever complained about the service that they received. Many have commented favourably and passed on their friends to Northern Protocol. That is how a strong business grows... by referrals from satisfied customers. Onward and upward ....

Braedon Moosang

No return policy on used computers, and the ones they have out do not turn on for you to demo. I was not told at time of purchase about this return Edit- everything was dealt with at a professional level and Aaron was able to help with the refund. Great customer service

Murali Krishnan

It was a great experience with Northen Protocol. I actually went in search of laptop screws I dont know whether they sell it or not but I got what I'm looking for from ther spare collections. It was crazy searching because there were millions of screws and they also assisted me in searching. Yeah overall I had a great experience with them.

Chris McKnight

Had a great conversation with the tech about component setups. Very knowledgeable and professional.

Jarrett Henshaw

Northern Protocol is simply the best. They are the best of everything that they do and their staff is highly professional and always willing to help. I especially love their internet service, fast and reliable. I have never had any problems with them and have been telling my friends about Northern Protocol. Keep up the great work. Jarrett

Michele Hall

Northern Protocol , Aaron Weston and his team are amazing !! They have helped my self and others out with lap tops , computer Towers and printer issues. Service is outstanding !! Aaron is always always available as well as his staff. He has also helped my parents out who are senior citizens !!! They were unable to get to his site and he had staff go to them !!! I have never experienced such amazing service anywhere !!! He picked up my large printer today took it away repaired it and are bringing it back to me !!! I am so happy I have no words to express how well they have taken care of me !!

Pawel Wrzesinski

Good customer service.

Russ Lamothe

Great customer service always.

Eric Lafrance

Quick response time and very good service

Jaiden Irven

Amazing customer service. Derek is extremely knowledgeable and went out of his way to provide me with a ton of useful advice in regards to a laptop purchase. Definitely check this place out, you won't be disappointed!

Greg Trojan

AMAZING SERVICE! Aaron and his team from Northern Protocol have been my consistent go to for computer service for over 6 years now. I had built a computer with their guidance on custom parts, and it's still running at peak condition due to Northern Protocols consistent support. Even now that I have moved to Western Canada, they are happy to answer any questions I may have, most recently providing some advice on replacing a case fan, and recommending a graphics card upgrade based on my computers specs that I eagerly want for my PC. No doubt you'll continue your amazing service! You got a loyal customer for life here :) -Cheers

Brenden Moore

They replaced a broken key on my macbook within 5 minutes of me arriving, definitely seems like a great place

Danny Stewart

They told me what was wrong and tested my system. Didnt fond any problems so they did not charge me

Tasha M.

Quick to respond to email inquiries. Unable to provide quotes or pricing information without first viewing computer.

John Derlis

Absolutely hands down the best computer company around servicing all our technology needs - Best qualities is their honesty and ability to keep everything simple!

John Ironside

I met Aaron Weston of Northern Protocol about seven years ago while working as the promotions consultant for a medical facility. The clinic had drawn on me for technical assistance in running their network, but with the introduction of electronic records and new regulations we had to call in true experts in network and online integration and security. In spite of being light years ahead in knowledge compared to everybody in the clinic, including me, Aaron and his team worked with us, and never over us. They respected that we all had our own areas of expertise, and we were working as a team. They listened to our questions, they did not belittle any concerns, and they implemented policies, safeguards, and training to effectively bridge from old technology to new, and to implement effective countermeasures to problems, including some pre-existing the upgrade. My contract with the clinic ended, but I have since maintained contact with Aaron, and I have happily sent to him several clients; all of whom have spoken very highly of this work.

Tim McWilliams

Aaron and his team are great people to deal with they are very professional in every way and if you have any problem he is there to fix it for you or help you fix it for yourself. They stand by every product they sell and will go that extra mile for you to make sure you are satisfied with your purchase. Once you find Northern Protocol you will never need to look anywhere else!! Tim McWilliams

Andrew Telford

I was in to get an older laptop serviced and Derek took the time, was attentive and treated me like a valued customer! Bottom line, the laptop was serviced efficiently, effectively and professionally, within a reasonable amount of time and cost. And today I was back in and Brad was able to service the same laptop for a broken optical drive that he took the time to diagnose and fix for "free" warranting the original work. Great to see a business that sets the bar for customer service and professionalism! Kudos NP!

Alex McDonough

Extremely quick and reliable service. Top notch professionals equipped with the skills to handle any issues you may encounter.

Dave Belyk

Good

Anne Casey

Aaron went above and beyond the call of duty for me. He is extremely professional and stands by his word. Anyone who needs their computer fixed would be doing a disservice to themselves if they decide to take their computer anywhere else. It is very difficult today to find people with integrity like Aaron has.

Tara H

So happy with this place, the guys are all super nice and my computer has been been better.

Rachel D.

Great job! Figured out a problem that has likely been causing various problems for some time. Very reasonable charge. Will definitely use Northern Protocol again.

Cory Hinkson

I took my computer to them at around 4pm and had it back by 3 the next day. The staff was super friendly and honest. I will be taking any work i need to them now. Thanks again

itsjustvik

Brought my laptop in today with a very specific issue, Molly the receptionist and Brad the tech were super kind, informative, and helpful! Definitely recommend this place ????

TJ McCarthy

I went to Northern Protocol 2 years ago in hopes that they could help me build a personal computer. The customer service and overall friendliness I encountered was extraordinary. They were 100% willing to help and work with me to give me the best product that was within my price range. From the list of parts I had given them they offered advice on which to stick with, and which to avoid or change. Being a computer building novice at the time, this advice was extremely helpful. I ended up with a product within my budget, that was actually above and beyond my expectations going into the purchase. The computer 2 years later is still in great working condition and I consider it one of the smartest investments I've ever made. I have zero complaints, and I look forward to my next interaction with the very knowledgeable and friendly staff. Cannot recommend these guys enough. If you live in Barrie or the surrounding area and are in need of any kind of computer service, Northern Protocol is the way to go!

Eric Whittaker

I got my computer fixed here just before school started in September during their busy time of year, they were quick and very helpful and i feel i got what i paid for. I had a 2nd issue come up with my computer about 3-4 days after having gotten it back, they fixed the 2nd issue and didn't even charge me for their time, just the replacement part. They were always friendly and helpful! I will totally be bringing my computer and other electronics back to this place!

Alexander C

Great Service. No doubt with rating Five Stars. They fixed my laptop power adapter issue with good quality . I definitely recommend for my surroundings. Good Job????

Bernie HUNT

They treated me with respect and were only to eager to explain their policies and what their charges would be. I was well informed before leaving my machine their capable hands.. The adjustments and cleaning they performed was completed in a timely manner and they charged a fair price.

Darryl Rowe

Again Aaron has impressed me with the computer his staff and him have built me. in the pictures below are where my computer sits, its great, not one flaw. However I enjoy windows 10, But my computer is not a giant and the fastest, but it does every thing I need and will for years to come. No complaints required.

Mandy Hillyard

I am writing to thank Aaron and the staff of Northern Protocol for their recent support. I am way behind the times and just got the internet in my home for the first time this week, Prior to this, I took my tower in to their shop to have my data removed. The staff was very supportive and explained to me what I needed to know. I now realize that this company can provide the technical support I will need in the future as I learn and use my system. The hesitation I had in getting on-line at home was the concern that I would need a trusted company to confer with and now |i realize I have found this in Northern Protocol.. with thanks, Mandy.

Mike Gunson

Aaron and the team at Northern Protocol far exceed what they promise. We purchased a new business and closed sooner than anticipated so lots of details needed to be rushed, Northern Protocol didn't flinch once, we had our custom system in place within 36 hours......I feel this time frame is incredible. They even had a remote session with a computer technician set up my outlook accounts that were pretty complicated with multiple accounts Northern Protocol is the place to go to for computer and technical services

Paris Kalaitzakis

Took my computer to get fixed at a place that services computers they ended up messing it up and it not working then three diffrent people suggested i take it to northen protocol they fixed it and had me on my way the quality they provide is amazing well worth every penny spent if i have any future issues or know of anyone needing computer service they will be the first ones i come to or recomend to anyone .... Thank you so much Paris

Lloyd Winsor

Thank-you very much to the staff of Northern Protocol at Bayfield Street in Barrie. Their front line staff were very courteous and knowledgeable. Anytime i called the office the technicians were quite willing to to the time to explain what was happening. The code scanner included in the service document allowed me to keep track of my computer without calling the office. I would recommend Northern Protocol to anyone. Sincerely, Lloyd Winsor, Barrie

John Kramshoj

I would like to thank Aaron and his team at Northern protocol for an expedient installation of my home security, and making sure we completely understood on how to operate the system.

Liz Emma

Very professional team, would definitely recommend them!

J Tyler

It was vary good. Awesome dealing with them..

Derek Barham

Rewriting this review after Aaron from the staff at Northern Protocol spent nearly an hour on the phone helping me with the issues in wiring with my computer. He is eager to help with anything that has issues and stayed on the phone to make sure everything was working as it should. 10/10 Northern Protocol, would shop again.

Devin Posie

Super friendly staff, didn't make me feel like a dummy. Very helpful and quick. Very good solutions to my Macbook air issue.

Kelly Weedon

I've only ever had stellar service from Northern Protocol. They are responsive, understand your needs, and service is swift and professional. I wouldn't take my computer anywhere else! I've long since moved from Barrie but will make the trip to have only true professionals work on my computer. Thanks again for the great service!

Lou LaPlante

This is the way you want to have your computer serviced, and also the good way they respond to your question and concerns. Honestly keep up the outstanding work team. thank you.

Nick Taylor

I was looking for a solution to why my laptop was eating up space everyday without me putting anything new on it. Took it in to Northern and Brad had it solved in 10 minutes. What a surprise when he said no charge for bench diagnostics this month.He explained exactly what was causing my problem. An absolute pleasure to deal with. Highly recommend this place for sure. I will be back with my wife's laptop to be fixed.

Lacey Day

I went here because the positive customer service reviews, but the person at the desk was on a call with a customer and relaying it back to their coworker. They disagreed with the customer and were complaining to the other person as they muted the call. Unprofessional and rude to carry on like that in front of customers. I almost left because I was concerned that if I needed to go back for something that I would receive this level of customer service.

Paul Smith

Aaron: Thanks ever so much for your very professional setting up of your system and your technical assistance. I heartily recommend Northern Protocol for all of your computer needs. - Paul

Golfer Girl

I’ve used this business twice for my son’s laptop and have been super impressed but was completely blown away today by their service level! Dropped off MacBook that I was told by my son the ports were not working…they took the time to look at it, replace a part on the charger that was loose and let me know ports were fine all at no charge! Besides tha, each time I went in I was greeted with energy and happiness! Well Done!

Serafima Stilman

Thank you to Aaron for the great customer service!

Jason Moore

Screen Replacement. First screen arrived DOA. Second screen is enroute. Aaron is great at helping solve the issues quickly to ensure total customer satisfaction.

zach

Wow! Very happy with my service I received. Had an issue with my gaming pc and took it to northen protocol, it was there for about 5 days but came back and they found the issue. Took it home and the system is working great again !

Khris Lauzon

Great people and amazing service

Monica Ross

Customer service is 100% I would definitely recommend them!!!

Sean Adams

I Brought My Computer In And There Was A Communication Error,I Didnt Get What I Whad asked for. I Posted On Here With A Negative Review And Within An Hour I Got A Call From The Owner, on a Sunday afternoon. He Wanted To Rectify This As We Had Just Picked Up The Computer. We Brought The Computer Back Within Half Hour Of The Phonecall And Another Hour After That The Computer Was Fixed And All Issues Resolved.

Amber A

My first time using Northern Protocol and I was pleasantly surprised by the professional and quick service I received. I was contacted within minutes of leaving a message about my broken laptop, and when I dropped it off, it was fixed and back in my hands within a couple of days.

Simon Meier

Fixed my computer right the first time, everyone was very professional and it was done in a timely manner. Can't ask for much more then that!

Chris Lowe

Nice store. Great owner. A must to get your pc or laptop fixed at.

Sarge K

Very helpful advice with computers and friendly customer service. Always a great experience over 7 years of seeking computer and electronic repairs.

Dianne Skinner, Denturist

Northern Protocol designed our new website. The new site is updated, fresh and user friendly. It was designed and built quickly and fairly priced.

Bastiaan Asselbergs

Absolutely highest quality of service. Fast, very professional and very reasonably priced!! Highly recommended!

Stephan P

I had Northern Protocol custom build a computer for my business 4 years ago and it's performed flawlessly since. Recently I brought it in to have some updating done (and to have it cleaned). I was kept informed of it's progress and the work was completed quickly and at a very reasonable cost. Northern Protocol would be my first recommendation to anyone looking for computer service or a reliable purchase!

Pat Imrie

After many times of going in the wrong direction to find the right people to fix our computers and get up and running again, my husband and I were very happy to deal particular with Amy and Aaron at Northern Protocol.Recommend this company over and over. Thank you .

Artemis On

Good service and did a great job. I will use them again.

Jo Ann

Great customer service and knowledgeable staff. Why would you go anywhere else? Totally satisfied.

Desiree Knack

I just wanted to send a great big thank you for the recent upgrade and maintenance on my computer. It has finally returned to it's super fast speed and no error messages! Your suggestion for backing up my data automatically, was excellent and very affordable! I look forward to a few more years with this custom built computer that you and your staff originally built for me! Thanks, Desiree

Bill Pidlysny

Professional

Paul Banks

Thanks so much for fixing our dinosaur computer, it does exactly what we need it to do!

William D. Finlayson

Practical and affordable solutions! The Microsoft Certified Experts we worked with (Allan and Jim) were courteous, listened to our business concerns, and developed secure, affordable solutions for our server/back up/and remote desk top needs. With I believe 18+ staff to help...as a small business we felt secure in our decision. Their team is a pleasure to work with!

Cherry Randell

Aaron and the staff from Northern Protocol serve the needs of Youth Haven (Simcoe County's only youth shelter) by providing fantastic, efficient service and always with a smile. We at Youth Haven feel so privileged to be blessed by the complimentary computer upgrades, repairs and sound advise that are given in abundance. Thank you Northern Protocol for seeing the value in supporting the homeless and at risk youth that call the shelter home! Cherry Executive Director Youth Haven Barrie

Flora M

I just bought a Eurocom (a Canadian company!) laptop from Northern Protocol. Aaron took the time to listen to my requirements and budget and was able to suggest different manufacturer models and configurations that would be suitable for a high school student's needs (and wants) prior to the actual purchase. We went in to the Barrie location yesterday, saw the display model that met her requirements and took it home right then and there :) Excellent prices and helpful staff :) Will definitely be going there for any service needs as well for my own laptop :)

carol slaughter

I have twice had dealings with this company. I found the staff to be extremely helpful and courteous. They went above and beyond to help me get my business computer back in operation. I would recommend this company 100%

Greg Douglas

They are amazing! I had a horrible virus that corrupted ALL of my files on my laptop, and they were able to recover and restore all of them! Don't know what I would have done without them!

Tracy Sharpe

Aaron and his team have been extremely helpful in our office set up and created an amazing website for us! Thanks for helping us look so good! I would definitely recommend Northern Protocol Inc. for all your IT needs. Tracy Sharpe

MJ

My #1 go to for computer and anything IT related for the last 10 years has been Aaron Weston and his team at Northern Protocol. Simple reasons: efficient and effective service, expertise and knowledge, over delivering and going above and beyond the call of duty, (especially where a Canadian Veteran was concerned), excellent value. I shall always call on you! Thank you so much, Michaela Jakobi

Susan Jenkins

Best computer company I've ever dealt with! Fantastic service! Aaron and his staff are extremely professional, and they really know what they're doing. I've never had a problem that they couldn't fix, and everything they've done has been excellent. They respond quickly, get the job done, and always give superior value for the money. I give Northern Protocol the highest raves possible. Give them a call--you won't be sorry!

Tim Moore

Great service, quick, professional and reasonable , My 13 year old laptop would not be here without these guys .. Really impressed

Chris Newell

Extremely happy with the service. Aaron went above and beyond on a holiday weekend, no less, to get my computer back to me. Cleaned it up, graduated my windows 7 to 10 and checked for other issues. Running like a charm. Many thanks Aaron and team!!

Suzanne Cunningham

I'm really pleased with the service and staff at Northern Protocol. I've taken my laptop and computer in to be fixed and I was very pleased with the service and the price. I will be a returning customer because I really believe you should go with someone you can trust completely. I went to other people before I tried Northern Protocol and I was so disappointed with the service that was done to my computer and the cost. So I will always go to Northern Protocol where I know that I can be completely satisfied with the service and cost. By the way Aaron the president is not shy about coming out and talking to you about any of the services they offer. He's definitely a hands on business person. Yes I definitely recommend Northern Protocol for all of your computer services.

Emily McMillin

I received excellent service at Northern Protocol! My computer was repaired extremely quickly and the entire process was explained thoroughly by the service technician. Very fair pricing and I would definitely return - hope I don't have to!

Rusty Shackleford

These guys are legitimus maximus. PERIOD! I was in a pinch and needed some unusual screws to get my PC going for the weekend. I came here and they spent 20 minutes rooting around a big bucket of screws to find what I needed and wouldn't take a dime. That's 100% good service right there. I suspect you will be well taken care of if you go here.

Mary Collison

Knowledgeable staff

Tanya Kernen

We have been loyal clients with Northern Protocol for over 7 years. They have fixed viruses, rebuilt computers, and when the time came to get a new computer they were there to help us along the way. Great price for all services and computers! The staff are beyond helpful and have always been able to answer our questions and provide the service that we need. We also want to mention that we switched our service provider for our internet to Northern Protocol and our internet service has improved. Thanks for always being there to help us!!!!

ML Menecola

Derek at the Stayner store did a great job. I wasn't sure if the issue could be resolved- and he did it! And excellent customer service. Thanks!

Jan Kielven

It's fixed or it's free isn't just a flimsy promise - they live by this - worked on my laptop 3 days and couldn't revive it - so free. Then helped me to get a new system and set it up. Wouldn't go anywhere else. Professional, and great communication.

Epicure By Whitney -Whitney Campbell-Burke

My husband heard of them via radio ads. Kicks 106 & Rock 95. Usually he'll try to fix our MacBook. This time it was over his head. The crew at Northern Protocol did a fantastic job. We were very important data may be lost. (yes I backed up. However a few photos hadn't yet made it to back up yet. Our compter was repaired & all data was recovered! Thanks guys! Sincerely; The Burkes

Denny dugout

Northern Protocol outperforms any other computer place I've ever been to . The customer service and the option to prioritize and put a rush on my computer was fantastic. Professionalism at it's finest , along with knowledgeable staff and great prices makes this place stand out from the big box stores.

Nathan Paquette

Told me I needed my entire motherboard replaced which seemed questionable to me, but fine. It was like $600.. Then when I got my laptop back they returned it to me with a faulty battery. Nothing to do with my original concern. Now my laptop shuts off if it's unplugged since the battery doesn't work. How does this happen? Poor experience. Now I'm left to buy a new battery out of pocket.

Alan Sizer

A few weeks ago I needed some obsolete memory. These guys dig through their collection and found just what I needed. Good work guys.

Lori Bonamie

When you are out of the Country and your computer fails you, who do you call? Aaron at Northern Protocol. I am originally from Barrie Ontario and since have moved to the United States. I was experiencing a few issues and technical difficulties with my lap top. I messaged Aaron and asked for his help, and though we are now in two different countries, he was able to use a program to work directly inside my computer and correct what needed correction, add and delete what was needed for the performance of my lap top to get back on track. Aaron dedicated over 2 hours of his time tonight, to the satisfaction of his client, myself. His dedication to all his clients, local and far is why, Northern Protocol is still my #1 choice that I trust to get my computer issues resolved. Thank you for your time tonight Aaron. All the best, Lori Bonamie.

linda nott

I have went to Northern Protocol 3 times in the last year . The first time I needed their help is when someone hacked into my computer and I felt so violated by the thieves that ravaged my computer. I went into their office very distraught less than 3 business days later left feeling so happy to have my computer back . I felt the price was very reasonable and best of all very professional no judgement. ( As I was quite upset with myself for being fooled by thieves). I have been there 2 more times . During both times my computer was diagnosed in minutes and very very reasonably priced. I highly recommend Northern Protocol for all your computer needs. Thank you so very much for your highly professional service. Linda

Conrad Mieschke

Thank you Northern Protocol for serving and repairing my computer to my satisfaction. I certainly will use your service in the future again, and will recommend you to family and friends. It is always comforting and reassuring to know I will receive professional and honest service from Northern Protocol Inc..

Marlaina Nolet

Excellent service :) They have great hours, open 7 days a week and they are always fast and efficient. I highly recommend this store for any computer needs :) I have taken in my laptops several times and each time the service was excellent!

Janice Mumberson

Northern Protocol provided an excellent recommendation for a refurbished laptop and delivered it with terrific customer service. Each staff member I interacted with was knowledgeable and pleasant.

E Easson

A great experience from the friendly greetings each time I'd walk-in to the simple explanation of what was going on with my PC. They offered alternative solutions to the problem, with pros and cons of each, which made the decision simple. They did not push the most expensive options, and I found the pricing quite reasonable compared to past experiences with others. Its nice to see the time taken to keep inside of my PC neat and tidy as well as the external add ons match,(unlike past experiences with others). If you want to go with JoeK computers out of their garage cause they're a little cheaper you will get what you pay for. Cheapness. Made that mistake before. Then when problem persists in a few months, try Northern Protocol they'll fix it properly. Definitely a repeat customer.

Geetansh Desai

Been a long time customer, thought to take out some time and review them. The staff is super friendly and knowledgeable. These guys know what they are doing. Repairs have been seamless and at a reasonable price. Highly recommend these people for all your computer repair needs

Steve Handley

Unfortunately the person I talked to was unable to provide the required information during my phone call and also did not follow up with me as he suggested he would.

Robert Tomlin

Thank you all at NP Inc. for your professional ways. The frontline staff were very understanding and wonderfully supportive. The knowledgeable technicians who work behind the scene did an excellent and expedient repair on my five year old Windows 7 computer following the performed hardware and software diagnostic confirmed major problems in the old original hard drive. A follow up telephone conversation with the Northern Protocol staff confirmed that I had made a 100% right choice when with so many other computer repair businesses to have chosen from…NP was the perfect choice for me. I look forward to future dealings with them for all my computer needs and/or concerns. Thanks NP staff for the confidence you professionally provided.

Sudipta Podder

The service is outstanding and the team is very knowledgeable in the field. You can be confident that your experience with Northern Protocol will be great.

szajko solutions

great service and products

Michael Sirois

I've dealt with NPC from business and personal perspectives. In both cases they've been professional, prompt and courteous. Staff is always friendly and ready to answer questions. I didn't find that anytime I went there was a huge wait, which is nice (Barrie Location). I typical use them for things beyond my capabilities since I can manage the basics myself. Last time I brought my personal computer in, then cleaned it all out while doing their inspection which was nice to see.

Doug Fleet

The staff at Northern protocol go above and beyond their normal scope of assistance to give you "second to none" expert advice and on line technical assistance any time I have called on them.

Jesse Ramirez

They don't provide good customer service

John

I recently purchased a new gaming PC here. They were very helpful and knowledgeable when helping me pick and choose different parts that would fit my needs. After seeing the build, I was glad I left it to the professionals. The build looked amazing, very organized and great use of RGB.Performance wise it is far better than I had expected and at a reasonable price. Even after my purchase, I've asked numerous PC related questions that honestly they didn't have to answer but they did and were very accommodating. I would definitely recommend and will be coming back in the future. If you are an average PC user, save yourself the headache and let the professionals do what they do best.

Kathy Konichal

Great service and fast! They took they time to explain what needed to be done and gave the best recommendation with my best interest in mind. Gave great alternatives on other software that I may use, so that I did not need to pay for another. I dropped off my laptop Friday and boom it was ready by Saturday morning. I will be a repeat customer for sure. Thanks

Charleen Tyler

I want everyone to know what a GREAT experience I had at Northern Protocol. From that first great welcoming smile of Amy's, I felt confident my computer problems would be solved. She went through everything I wanted done and assured me it would be done in a proficient timely manner. I called back with further requests and spoke to Cory who was working on my laptop. He assured me I would get what I wanted. Boy, was he right. The service was beyond what I expected and I was able to pick up the laptop the next day. Amy showed me how to do a few new functions I requested and then I paid the invoice which was extremely fair for what I had done and I was off. Bravo Amy and Cory!!!

Teck Hock Ng

My laptop was able to power up but screen stays black. Sent in my laptop for checkup and they told me my motherboard burned. My brother from Saskatoon checked my laptop and found out that it was a faulty GPU. The laptop works normally after he took out the GPU ????

Brian Medinilla

I decided to take in my 10 + year old g74sx laptop in for repair after experiencing some power issues. Going in, I already had a pretty good idea that it may be either the power jack or the power adapter, I just needed confirmation before I went ahead and ordered an OEM power supply. I explained this to them online when I booked my appointment and in person. Despite giving them a detailed explanation, the receptionist goes ahead and talks to the tech in the back (while he’s on the phone), and without taking a second glance immediately suggests it’s the battery and it needs to be replaced. The laptop is 10 years old, of course the battery isn’t optimal anymore but I knew it wasn’t the battery. Anyways, I didn’t feel too comfortable after that but I didn’t want to be too quick to judge, so against my better judgment I left it and was charged a $50 bench fee. It took them 5 days to finally diagnose the problem which was indeed the power jack (big surprise) that needed replacement. It came down to $160 parts and labour AND $50 dollars for the bench fee. As I thought the price was too steep, I immediately started to look for quotes from other shops and was able to get a direct quote for $90 parts and labour over the phone. Not only that, the tech knew exactly the issue with my ASUS ROG g74sx and was able to explain in detail the problem and fix. I’ll be paying the $50 bench fee to Northern Protocol and taking my laptop else where. I don’t care if it costs me double to fix it, I just can’t stand the lack of professionalism in this place. Update: I’m changing my review from a 1 to 4 after I got in contact with Aaron the owner. Was a pleasant person to talk to, very understanding of the situation and was able to find a solution. Will be coming back for future repairs.

dan anderson

I would highly recommend and refer Northern Protocol. The excellent service and advise I have received during and after sales have been wonderful!.. Well done Aron and team! Thanks tons!

dan anderson

I would highly recommend and refer Northern Protocol. The excellent service and advise I have received during and after sales have been wonderful!.. Well done Aron and team! Thanks tons!

Rama Heritage Place

Repaired my iPad quickly - great service and great place.

Greg Trojan (Scyne)

When I decided to build myself an expensive gaming computer, I had to do a lot of research on the parts I needed to get the performance I desired for the streaming and many games I play. With the help of the people at Northern Protocol, I learned much more about the parts in question. They explained the depth of the specs of each item, and discussed price options that fit within my budget. A gentleman named John took charge of assembling my computer once I had ordered all of the parts, and I have to admit that I am overly satisfied! The organization of all of the cables was flawless, everything worked cleanly as expected, and the technical support he provided was great! He seemed almost as excited as I was to have it built :). When I encountered a software problem that I didn't understand about activating my second hard drive, I gave them a ring and they answered and addressed my issue as quickly as they could, and it was shortly resolved over the phone with much professionalism. There front desk customer service is also something I really valued, in addition to their computer knowledge and service expertise. Northern Protocol is a Barrie based company, and if your in the area, I highly recommend going to them with any computer inquiries. Being a small company that they are, it seems that they really value their individual customers and rely on local advertising/word of mouth for their business. The staff they have on hand seem to all be very rehearsed in their respective computer fields, and are also very friendly and informative to customers. I believe they are a much better option than the big named companies like Best Buy or Future Shop. Friendly small town customer service goes a long way, and I am very glad to have discovered Northern Protocol. All in all, Aaron Weston is running a great business, with good staffing and computer expertise to answer any purchasing, troubleshooting or general questions one may have. And lastly as a result, I have one BEAST of a computer!!! Thanks Northern Protocol

Linda Searle

Was very impressed with the professional service I received. Everything was explained beforehand and well executed. The process from drop off to completion was less than 3 days and reasonably priced. Would recommend to anyone.

jim faulkner

The great team has been supporting for years, have great trust in their service. Good value !

Michelle Martel

Excellent service! Incredibly knowledgably staff, let me know exactly what they were doing and why, answered all questions along the way. I would definitely suggest Northern Protocol for your computer needs!

Joe Stewart

Aaron and his team are TOP DOGs! I liked that I was able to work with the tech and get exactly what I needed. Yang was able get my old DOS software running under Windows 7. Aaron's remote support was fantastic and was able to get my printers and scanners running.

James Positano

I've always been able to troubleshoot my computers on my own, but last year I finally ran into an issue I couldn't resolve. Northern Protocol was able to find the issue and retrieve all of my data. The process took a number of days and I was pleasantly surprised that NP would call every couple of days with an update on their progress so I wasn't kept in the dark about how it was going.

Doris Ainsworth

Always a pleasure working with Aaron and his team. They provide excellent customer service and back their work 100%. Highly recommend them for all your IT needs.

gretsch drum

Great place they want work with you to get you back on track fantastic

Suzanne Swain

We have found Northern Protocol and all it's staff go above and beyond in helping their clients CONSISTENTLY. We would recommend their services to absolutely anyone. Paul and Suzanne Swain

hans kemp

Graham was very helpful.

Sally Mitchell

My company has been dealing with northern protocol for a number of years now and have always received great customer service, allan knows his job and is very efficient. I like the fact that when i call them they come out almost immediately which is great as i cannot afford to have my computers down.

Larysa Radewych

Service was great, unfortunately my computer problem could not be fixed.

Bill Peel

Excellent service. Fixed the computer remotely in an hour. I called at noon and had a call back by 1:30. I would highly recommend this company.

Nick King

I had a wonderful experience here. Friendly staff, great and fast service. I went in for a laptop repair and ended up leaving with a new computer due to the old one being beyond fixing, and the staff made the overall experience pleasant despite the bummer of losing my files and having to spend cash. Helpful and friendly every step of the way, 100% would recommend! Edit: I just went back after a year with a few factory and performance issues with my computer. I cannot express how highly I would recommend this location, always on the side of the customer and providing above and beyond service. If there was a 6th star I'd hit it. I do and always will recommend this location for computer needs, and I'm glad I can do it on a platform like this. I am a 100% satisfied customer :)

Geoffrey Dyer

To actually get effective service, that solved the problem, on a Sunday after 5PM was just incredible..

Sharpe Tracy

Northern Protocol is outstanding, by far more than 5 stars! Our clinic is growing and we were in need to upgrade our computer system. I thought of Northern Protocol because of the terrific work Aaron did in creating our website (check it out)! We met to discuss our clinic systems and from that recommendations were made to fit our needs. A quick turnaround to schedule the tech team...Chis & Allan are AMAZING! They really know the full scope! They also have great personalities and keep it simple for us to understand and easy to function. What I respect is they completed the work! We ran into some snags with godaddy and they took the time to get it done with no drama. I have been left in the past, and understand the headaches IT can be. I truly trust these guys and would recommend NP to anyone!

LitTop10s

Bought an awesome computer from here. A good price, and all setup was done in an hour with a tech staff member. I recommend to go here for buying computers and getting tech support.

Jacob Monsma

I made a post a few weeks ago and i just want a response i sent my pc in to get looked at because it was stuttering. They where nice over the phone took a week for them to do what they needed to do but they told me is was a os issue causing the problems but in truth it wasnt because when i got my pc back it was the same and also on top of them charging me the 100 dollars for the new os installation they didnt even properly reformat my other drive which i thought they would know. I have proof of payment for sending my pc in im just not happy with the end result that my pc is the same as when i took it in. I brought the pc in april 4th 2020 and if i could get some feedback of what you guys even looked at and did that would be nice because paying 150 dollars and nothing changed is really annoying.

A TO Z Metals

Great staff and services very knowledgeable