Reviews of Simply Computing (Vancouver) (Computer Repair)

Ning Suo

Since their cheque signatory was unable to work due to illness, My trade-in cheque been automatically delayed. And no body tell me anything until I made call today.

Frank Devine

Their customer service is great,once you can get help, but you can't trust them when it comes to fine print. I am financing a product from them, when I asked if I can pay more to pay it off sooner I was informed I'm not allowed. Then when a bill comes and the info on my credit card changed they charged me an additional $35. They are out to find ways that force you to pay more money for services you shouldn't have to. So nothing against the staff, they are all very pleasant but be careful when trusting a company that is directly interested in taking advantage of you.

Mark Fischer

The customer service here is phenomenal. Everyone is so knowledgeable, patient, and helpful. I would never buy a device from anywhere else as I know that if there are ever any issues, that I will get the support that I need here.

Benoit Pascal

Very nice techs, honest service. I took my MBA in with a known issue, which they agreed was the problem, and helped me resolve it (in my case, choosing not to have it repaired since it's an old computer). Everyone was really friendly and I would have trusted them to do repairs if needed.

Kale Beaudry Media

I'd been putting off a computer upgrade for a while now because, as many of us know, it's parallel to going to a dentist or mechanic. Nobody wants to know the trouble, and moreso, the cost. Intentional ignorance is cheaper in the short term. Aaron at Simply Computing was an all-star. Not only was he completely honest about my situation, but went above and beyond to make sure I was informed with my purchases and instructing me on how to install RAM & replace a defunct harddrive, which I did sitting beside him. I never once felt unclear or like I was being taken advantage of. I've now got a system that will hold up to the strains of video editing and I couldn't be more thankful for my experience today. I'll definitely be back. Thank you, Simply!

Diyah Pera

I recently purchased a 15 mac book Pro. 2 weeks later the newer 16 inch model was released and they made the exchange for me! Very helpful, friendly and understanding.

Wil Seto

DO NOT take your mac notebook for any apple care+ / warranty repairs here! They do not advocate for you. I bought a new mac book a couple of months ago and the screen started to go funny and then then a week later it just stopped working. I've kept it in excellent condition and bought a protector for it and a case to make sure it stays in great condition. In the end they said Mac charged me $129 plus tax to get an apple care+ / warranty for a 2 month old computer that need to be repaired because it was just a bad computer with a faulty logic board and screen.

Roman Kluka

Professional staff and always happy to stop by. Good place to buy, rent or lease yor Mac computer.

Nancy Dekanich

I cracked the screen on my iphone XR. I went online on Apple repair and saw an appointment at a convenient time at Simply Computing in Vancouver. I live in North Vancouver but the day and time at Simply suited me best so I made an online appointment. It was my oversight not to call to determine if they had a screen in stock. I arrived at my appointment time on Monday and they advised that they would have to order the part and that I could come in the following day for it to be repaired and that it would take 4 hours. I was not happy with this but perhaps I should have checked first. Unfortunately I was leaving town the next day for a few days so asked if I could arrange for the fix on Friday. They said ok and, of course, took my $350. I kept my phone. So just as I am about to jump in my car to drive out there on Friday, I get a call that the part didn’t come in?!?! then they tell me that they didn’t order it until Thursday,…some weird story about not being allowed to hold onto stock as per Apple rules. And then they have the nerve to suggest that I come out there for them to process the refund?!?! Are you kidding me! I spoke to Asst manager and they arranged refund over the phone but the whole exercise was a joke and extremely frustrating and disappointing. There are many authorized Apple dealers –next time I will check the reviews before booking. I do not recommend Simply Computing. As an add on, after the call from Simply I went down to the Apple store at Pacific Centre with NO appointment and was able to get my screen replaced with no appointment and for $50 less than Simply had charged me. AND, I didn't have to pay until I picked up the repaired phone. Need I say more......

Nina Halliday

Today I was assisted by Kerri at the West Broadway location in Vancouver. I found her to be polite and respectful even with my most simple questions. She also advised about their utube site that has filmed educational videos for FREE.

s. h.

Super helpful staff that don't talk down to you if you're not a computer person.

Andy Nguyen

I've been a customer of Simply since 2008 in Edmonton. My iMac logic board and hard drive crapped out and they fixed it and it's still going strong under a new owner. Today I got a new MacBook from Jasmine at the Vancouver store and it was a quick and painless experience.

Eleanor Boyle

The staff at Simply Computing are expert and very helpful. This week I bought a new iPhone, and got very good advice and service. They weren't pushy, just informative. Later, at home, I messed up the 'pairing' of my new Phone with my Apple Watch, so I went back and they fixed that for me, quickly and with a smile. For decades I've bought most of my hardware there, and think Simply Computing is an excellent business.

Jerald Chan

They seem to like making you wait. I went in, took a number, because I want to follow the rules and 4 staffs were on duty, serving 2 customers. When one of the staff finished serving the customer in front of me, she didn't even realize there was a "number" system, until I reminded her... Okay fine, but I could really been spoken to withOUT the condescending attitude. I learned from my experience there that the staff felt like they were having their teeth pulled out to help any customer who wasn't BUYING something from them (Don't get me wrong, I am NOT expecting to have my butt kissed at all, just a little friendly attitude, that's all). Wasted 20 minutes there, mostly waiting and being ignored. Glad they refused help fix my MacBook Air, as I will gladly take my business elsewhere. I hope no future customers will have any similar experience as I did.

Andrew Burke

Nice staff, but extremely over priced products. They sell products in here that you could buy elsewhere for a tenth of the price on amazon. I recommend their service and customer service. But i cannot endorse paying what they charge for items that cost 2$ to make. Like cables.

Mel M

YOU'RE SIMPLY THE BEST (better than all the rest) Thank you simply computing for fixing my 2011 mac book.. runs like its brand new now! I can listen to TINA TURNER again! WOOT WOOT

Daniela Stockfleth-Menis

Excellent service and they follow up with you.

Gi Diess

I always get great service here. They're knowledgeable, they always figure out what the problem is, and their prices are very fair. I feel well-taken care of whenever I take my precious laptop here. Thanks!

Baila Lazarus

Went to Simply Computing to discuss upgrading or replacing my MacBook after going to the Apple Store downtown. Simply Computing was fabulous. Without the crowds from the downtown store, I felt like I had lots more time to discuss my options and more time to get all the explanations clearly. And all the prices were the same. That will be my first choice from now on. Also, free parking behind the store. Bonus! PS: Went on a Saturday at 5 PM. It was nice and quiet.

Sophia C

Complete waste of my time. I called and told them the issue, made an appointment with them, only to come in and be told that the Apple technician wasn't in today. Additionally, they don't seem to honor appointments as I had to wait 15 minutes, and they didn't even seem to be expecting any appointment. They also told me that if I came back tomorrow when the technician was back, they would need to take my laptop for a few days, but if I went to apple it would take only an hour. Don't waste your time, just go to Apple

Barrie Galitzky

Bought a lmp-usb-c-mini-dock ADAPTER that fried my mouse for 150$

Ted Haley

A little over priced, but they are quite knowledgeable

Diane Carmelle Serré

Excellent customer service from Gabriella!

Michel Duran

Simply Computing is a great place to buy and get Apple products serviced. Recently my iMac was very slow. I brought it to inquire. After a brief diagnosis, I was explained what my options were. The person always made sure their technicians on the back agree with what was possible. We agreed on a solution and it worked perfectly. What I like is this feeling of being explained thoroughly and honestly before taking the decision and then they deliver. Any time I have a question they're the ones I'm asking. Super friendly and professional staff.

K M

Nice place you can get what you looking for in technology field.

Dan Bowditch

Your technician added an SSD drive and data doubler so that my wife’s 2009 iMac now performs much better. I had recently purchased a new Mac Mini 2018 from Simply Computing and am very pleased with that, so I had to do something to improve her Mac experience. Sales (Seabass) & Service (Robert & Justin) were all handled quickly, very knowledgeably and effectively. (Justin even called me the same evening to say the iMac was ready for pickup the next morning). Your Vancouver store is so much more pleasant than dealing with the unending hustle & bustle of the Apple Store downtown. I’ll be back for more.

Charles M. Buchanan

Helpful service and sales staff

Verna Newell

They tell you everything you want to hear during the buying experience, but once you give them your money. Nothing that was promised works as they say they will. I was happy to be customer that bought the most advance iMAC in their company history, however it has been the most disappointing computer that I have ever owned. I would be cautious, and be prepared that after sales support could be horrific, as it was for us.

Randy Cosby

Great friendly service.

Logan Lorenz

Taken my MacBook here several times and always received great service.

Andre Mello

Excellent service, the prices are a little high though.

S Y

I've been here twice for service on my Mac computers over the last decade. Both times, the service has been excellent and my computer issues were fully resolved. Service staff are friendly and explained things quite clearly. My most recent service was done in less than 24 hours, and I was really happy about that. I only have two minor suggestions: I wish they had reminded me to do a backup of my files before coming in, as that would have saved me an additional fee. I also wish they had called me when the work was done, instead of me having to call in and check. Regardless, I'm a fan of Simply Computing's service and will go back in the future.

Samantha Lee

Roy was very helpful. I have an older MacBook Pro from 2012. Rather than sell me something new or even charge me the diagnostic fee, he said I could back up and put a new OS on a new hard drive to fix an intermittent software issue. Dan told me I could upgrade the components in my computer, including upgrading to a SSD internal hard drive to make my computer run the latest Catalina OS faster. I had SimplyGuard and they swapped out the logic board, RAM (they helped me upgrade when I bought it), graphics card and display to fix an intermittent display issue, all included under the extended warranty. Simply Guard 4 year extended warranty even includes accidental damage, even liquid damage. Brett spent a lot of time helping relay the issue to their technical team who worked on the hardware and swapped out components. Simply Computing has friendly staff and very competent technicians (David). I am very pleased with their service and have purchased again and again. Their financing makes buying premium tech affordable even for an average person like me. They aren't out to get your money and don't operate on commission. They make sure you are satisfied. This is why I'm a loyal customer.

Danny De Dios

Excellent service

Emin Nadjafov

Brought in my MacBook for a scheduled service appointment. Advised the associate that Apple has a keyboard replacement program for these models of MacBooks and yet they insisted that they had to charge me a diagnostic fee that may be refundable. They advertise themselves as Apple experts however my experience with them has been very disappointing and far inferior than that at the Apple Store.

Nic H

I recently bought an iMac from Simply Computing. Aaron was great and provided me with the best options for what I needed. I will definitely buy from them again.

Cole Howard

I took my computer in to get a diagnostic on my bunged up HD. Lachlan sat down with me and my computer, discussed my options, and solved the problem within 45 minutes. Sincerely impressed, and very grateful for the help.

Adrian Milczarski

Fantastic, quick and friendly service with knowledgeable staff. Family - like feel and the soothing sense that my computer is looked after with care and expertise. Competitive pricing on third party products, and best of all, not in the mall!

René Quijada

Worse technitians ever, their luck of urgency when it comes to dealing with real computer problems makes them the worse place to go to IF you are really in a emergency, brought couple of computer with water damaged, which needed to be looked at urgently , the answers was, they couldn't as the had 10 day wait!! not only that, only 4 days after I had drop them, they call me to tell tell me I could off have paid for a rush feed. they were not able to fix them as they simply took too long to get to them, no sense of urgency and respect of a loyal client, I will make sure to give them more bad review every where I can, as it was a major lost of my laptops, all they had to do is to properly store them in a dry place so at least by the time they got to them the damage was worse due to the water damage, they just didn't care and their policy make no sense. Dont go there to get things repair or buy anything there.

Neil Diguangco

Knowledgable staff. Feels like its best suited for a B2B instead of retail.

phillip Western

Possibly the most passive aggressive phone system in history. First of all, it rarely puts you through to a representative, informing you they are all busy. It prompts you to leave a voice mail that almost certainly wont get answered. Worse still, it does not inform you if the store is closed. On Easter weekend, they were closed, as expected, on Friday and Monday. However, Saturday is a grey area. They may take 4 days off, they might not. They (as usual) don't answer the phone, and the voicemail greeting does not indicate their hours. So one is forced to drive all the way there to possibly meet a locked door. They have my computer ready for pick up but I don't know if they are open and can't find out. They are also at times, depending on the sales rep, insanely rude. The whole operation feels like a bit of a grift, and I don't get a good feeling from being a customer there. Not going to give them my business again.

j d

They have a great staff and very helpful!

Michael

I am new to the mac world and was looking at a preowned mac book air. Roy, the assistant manager educated me on the differences between the years of macbook airs and what their financing plans had to offer if I chose to go down that road. I ended up walking away with 2017 mac book air 8gb ssd 13". Very helpful and got a good price. Thanks Roy.

J. L.

Great way to buy a mac, we finance ours and every two years have the option for an upgrade on a refinance.

Brian Onn

Very friendly and knowledgeable staff and always willing to go that extra mile

Jack Zaleski

Quick and friendly service. Problem solved the same day! OS was reloaded and all my files were intact. What a relief. Thank you Simply.

Loree Christianson

I have bought two mac computers and many other items from Simply. They are my go to place Apple products or products that are made for apple. Service has always been great. I even had my iMac computer arm suggested by them for work. It was the best one on the market sleek in design I had researched many. They installed it with no hassle. Fantastic service and very personalized.

Steven Eastman

Quick helpful service, with good pricing.

Smsm Sa

I like this place! Perfect customer service and great service. I of course, will buy other products from them in the future.

Jeremy Cairns

I went to Simply Computing because they had an open appointment sooner than the Apple store. Needless to say, I wasn't expecting much. The experience was so good, they now have a customer for life! The service was authentic and caring with no BS. Michael H, my technician, got my computer back to me within 2 hours...I was expecting 5 DAYS minimum!! That saved me hundreds of dollars of lost work. But it gets better. The diagnostic showed a keyboard issue, so not only did I get it back in two hours, they got Apple to pay for it, so the refunded ALL my money. This kind of thing never happens to me. Now I'm nervous I used all of my Karma in one shot. I don't think I'll leave the house for a while. Of course, it's the pandemic, so that won't be hard. Thanks, Simply Computing! You guys are the best!

Matthew Beach

Well I wish I could comment on their service however I have been calling multiple times a day for the last week and not once have they answered.

karen harvey

Writing this from my revived MacBook Pro with a crystal clear new screen. I'm very thankful for the fine people at this store. They were friendly and approachable, and trustworthy from start to finish. I was expecting the worst after an unknown trauma to my screen. I was able to book a spot online after talking to apple's tech support rather than having to go downtown during the pandemic to go to the apple store. They ordered the new screen for me and I had it back 2 business days later. Thats two days sooner than I was quoted. When I went to pick it up they refunded me the deposit as they got apple to cover it. I was dreading the extra cost right now and they lifted a huge weight off my shoulders. Thank you Thank you all!! - Karen. (#notallkarens)

Santana Palmer Thomas

Great service! During these uncertain times I was hesitant to come in although I needed to get a phone fixed. The man who was helping me, Lachlan, was a great help and made everything enjoyable, even though I was incredibly stressed out, he even made my partner and I laugh! The service I received was incredibly quick and friendly! Heck, I'd want to be Lachlan's friend! I even ended up buying AirPods with an extended warranty! Thank you for your service and I miss you everyday, Lachlan.

Jenny Lynn

I came in today to trade in a device and get a new one. I had to bring my 2 year old with me and my dog. My kid was running wild and the employees were all very kind and patient with us. I am happy to say I love this store so much. I have been buying all my apple products from here for more than 4 years. They always give me good and fair advice on apple products. Thank you Simply Computing on Broadway in Vancouver for being great to us today.

Kerry Swartz

Great store, quick service, nice people.

Salim H

Grab a number as soon as you walk in..don't wander looking for someone to help you. These guys know apple stuff inside out. The four stars is because the front line staff is quite disconnected from the back end staff..not knowing work loads and such.

t9ai smith

Everyone at the store is friendly. During Covid, it's always quite busy, however, which means wait times can be very long and they're not especially good about informing customers in line what to expect. Today I tried calling to check on status of repair 3 times over 3 hours, but no one picked up. And leaving a message didn't result in a call back. I've actually had 2 experiences with Simply Computing in the last couple months. I had to get my AirPods fixed through them because I had purchased their extended care. (Will never do that again. Apple doesn't even have a record of the the fact that I purchased the product.) Then last week, I brought my iPhone to be fixed (cracked screen). It was under Apple Care and I had only gone to them figuring it would take 24 hours at most. The sales rep didn't tell me how long it would take until after I paid the deductible. (And at that point he said 2-3, maybe 5 days at most.) But when I called 2 days after dropping off, they claimed my phone was randomly chosen to be sent to Apple. So I've now been without a phone for a week. (Not easy, when certain apps are necessary as login credentials for work websites!) And it's still not clear when I will receive it. (the answer the sales person gave me after I finally walked over the store today was "maybe 1-2 more days"). Honestly this place should not be in the business of fixing cracked phone screens if they take a week to get it done. In the past, when I've brought various devices to the Apple Store for various issues, it has taken a few hours, or at most a day. Tell the customer what to expect BEFORE they pay, and recommend for something simple like a cracked screen (especially on phones) they should just go directly to the Apple Store.

Frani Goodman

Took my computer in. Very poor service. Did not update my software as asked, and now I am stuck with a useless product that they have sold me. Also, very poor communication skills. They said that a technician would get back to me and I have been waiting for over 2 hours to hear from them again. They are also unreachable by phone. Find a better service provider.

Nikki Hedstrom

My computer melted down and the team at Simply Computing where very helpful walking me through the next steps. Felt that my computer was in good hands. Happy to have them look into my issues.

Chris Zroback

Great deals on refurbished apple products.

Kevin Spiess

Great repair experience! Been bringing my Macbooks here for awhile for warranty repairs. The staff has also gone the extra mile to assure top quality support and service, recommended.

Bryce Maynard Winter

Alice O'Connor was super helpful as was all the staff

Peter Willett

Thank you Roy Berryman, for your outstanding customer service, you took ownership of a issue, and ensured we were taken care of. Pleasant, polite and professional, making our customer service experience, with Simply Computing, a good experience. From Abbotsford to Vancouver, great service.

Nicki Fung

The service was fantastic, and a follow up email to check on my experience was a really nice touch. I'll definitely be using Simply Computing services again.

Jaeger Mah

Too bad Simple Computing never answer their phone... So I called Future Shop, who surprisingly answered right away. They helped me find exactly what I was looking for. I'd like to expect better service from a boutique shop. I love supporting small businesses.. but from now on, I'll go to Future Shop.

Anthony Fenton

This place is fantastic! I avoided the chaos at the Apple Store and so glad I did. I just picked up my repaired under warranty Airpods and very happy. The service was super chill. Didn’t have to wait to be seen to. The staff were all so friendly and professional. 10/10 ????

Tini Wider

Replaced my battery in my 2011 MacBook. Works like a charm :-) Great and fast service

Steve Harback

Great service

Michel Grillot

We had a terrible experience trying to replace the battery of an iPhone. We made an appointment through Apple Support for 11:40am. When we got there the store was actually closed and did not open until 12pm. We waited in the car and went back at 12pm. There was a line up of several people and one of the clerks told us that it would be a long wait. We mentioned our appointment through Apple and he said that they do not honour those appointments, and that customers are served on a first come first serve basis. We waited for a while and gave up. We are not going back there!

Andrew Nelson

It's a scam.

Pam Sevilla-Anderson

Great customer service and follow up service.

Navaro Franco

Am buying my new mac from these guys because they have a good deal on and they will finance it with me making monthly payments for a year. However, the counter service I received was appalling. The young guy who served me was rude, impatient, and met my simple questions with zero graciousness. When investing $1000+ into a product, I want to know that the person who serves me is willing to provide me with information about that product. At the very least, someone charged by his boss to serve the public should have a modicum of social grace, and most importantly, a genuine desire to help, and inform their customers about their products. Appreciation for frequenting their business I would say was about zero. I felt treated like an inconvenience... a bother. I always prefer to support small businesses, but will bring my business elsewhere in future.

April Piluso

I first spoke with a rep over the phone, who answered all of my questions and booked me a time to drop off my work laptop with an estimate of 3-4 business day turn-around. When I arrived a week or so later to drop off my device, another rep helped me within a minute of entering the store. He did a superb job in assessing my device and running the necessary tests to ensure there was nothing else that needed to be looked at while it was there. He also recommended a more appropriate peripheral device and informed me why he thought it was a good idea, which I purchased that day. The device check-in took longer than anticipated, which he apologized for, but having worked in tech before I know that devices don't always 'behave'; I came prepared for a longer appointment. I received a call a few days later informing me that my device was ready for pickup, and collected it the following day. The rep acknowledged me quickly, provided the prompt return of my equipment, and wished me a pleasant day. Their Apple Specialist had repaired my computer and it works really well! No more battery issues (parts replacement). Overall, a wonderful experience with the team at Simply Computing on Broadway, and I will surely return with any issues and needs in the future! Thanks for the superb customer service!

zu Ka (Zuka)

No complaint

David Haynes

I bought a used 2016 Macbook Pro from their Victoria Location late 2017. Unfortunately now mid 2019 I started to get the infamous sticky keys as well as some yellow tint around the edge of my screen. Both issues separate from it being a used computer. Luckily for me my wife had the good idea to bully me into buying their extended warranty package which usually my experience isnt great but I bought it none the less and I am very glad I did. I took my laptop into their Vancouver store and they took a quick look at it and said "yep those are problems" and took my laptop from me while I went on vacation. A few days later I got an email confirming that the keyboard and screen were busted and were going to be covered with my warranty! A few days after that I got an email it was ready for pickup and it looks good as new! Glad I bought the warranty now and glad I picked Simply Computing

Myrosha Daley

Great people, exceptional service, a computer store where they speak to you like a person and explain what is going on with your machine in plain language.

Jason Babakaiff

Decent service, good products in stock that are harder to find in kelowna.

Fly Yukon Paragliding

The staff are very knowledgeable

Cameron Bowyer

Have dealt with Simply Computing for years now. This time we did everything over the phone and the computers were delivered to my front door. I highly recommend them.

Sagar Memon

Do not take your Apple products here. You are much better off going to an Apple store. They had time bring in my MacBook multiple times and even with all the waiting and phone calls, I still had to take the laptop to Apple to get them to fix an issue that Simply caused.

Robert Evans

I went to Simply to buy an iPad and had cash in hand ready to buy. I walked into the store and went over to the display and tried to get some attention. There were 3 Simply employees and two other customers in the store. All the merchandize was locked behind plexiglass screens and I waited for 12 minutes feeling like some sort of a criminal while being ignored by the fellow behind the cash counter. I walked out and will never return. I hope they go out of business soon.

Kirsten F

I have gone to Simply Computing for about 15 years, service was always ok. However, my husband bought a MacBook Pro (used) from them and upgraded to a 3TB hard drive. He soon realized that one of the memory slots was non-functional and contacted Simply Computing. They pretty much just gave him their condolences and deemed it 'unfixable..' (Which it is, he has checked w other shops..) The fact that they did nothing to address the fact that they sold him a defective computer is pretty appalling - esp. from a well established business.

Pamela Stadius

Went to find a replacement charger for my MacBook Air charger. I was in and out within 10mins! Fast, efficient service. Harry was very helpful and listened to what I needed. I’m also shopping for a new MacBook, and they have a good selection, with print outs that help with choosing what’s right for you. Highly recommend this place. Authorized Apple Dealers. ????

Choy Lim

People worrking in there is very helpful

Michael Norton

Had an issue with my MacBook Air order, still not sure why it happened but Simply apologized and made it right, so I’m satisfied. If I had to recommend one thing, it’d be to improve the leasing experience for customers and make it easier for stores to know when orders have leases attached, etc. Also shouldn’t take multiple emails and phone messages to get an issue resolved.

Frances Lawson

Last Week I visited Simply Computing on Broadway in Vancouver. Robert Cole provide me with excellent advice on clearing my "Memory Storage' on my Mac Pro Computer ... a very valuable session. Great start to 2022 with my Mac Pro Computer working much better.

Ryan Penny

Took my reservation for a battery replacement. Walked across town to find out they won't hold batteries for reservations and they had just given out the last one 5 minutes prior. Thanks for the salt in the salt in the wound.

Christo Ed

So far all my experiences have been well done.I've made numerous purchases,very helpful in info & savings.Tech dept the same.

Peter Kmiecik

I had an issue with being able to login into my computer, since every-time I turned the computer on, it would freeze on the login screen. I was told elsewhere that I would need to replace my keyboard, which would have cost me over 500$ after having diagnostics completed. At Simply Computing, Jonathan Holland help re-set my computer and have it work perfectly in no time without any charge. They were very thorough, efficient, and extremely honest and transparent with their assessment. I would recommend this place to anyone looking for a place to repair their tech.

John Arthur

Service sucks big time. Over the last 10 days I have phoned them 3 times, got voice mail each time, let them a message to call me back, a service they provide in their outgoing voicemail, and never once heard back from them, not even an attempt to call me back.

Neil Bacon

Helpful and knowledgeable staff. Glad I took out extended cover, item replaced within a week.

Daniel Crough

Thanks staff at Simply Computing are friendly and knowledgeable. Shout out to Max for the excellent service. Would recommend Simply Computing to anyone who needs help with their Mac.

張泰銘

Looks good on the surface but can’t pass a single test.

Marco Antonio Vázquez Pérez

Very fast diagnostic, very nice and helpful people

Eric Stein

Another great experience! First, Desen (who is a true professional and super knowledgeable and nice) helped me select a used Mac Mini - and it is working GREAT. Second, Simply and their warranty company truly stand by their warranty. They weren't able to fix a USB port on a used MacBook Pro I bought from them (and had a warranty on). Desen sent me to Computer Clearance Center to see if they could do the repair. Not only could they do it, but my extended warranty paid for the repair and a third party location! How awesome is that? AWESOME. Super fast repair as well. Normally I decline the purchase of extended warranties, but lately, with my car and now my apple computer, they have been super helpful and paid for themselves 2x.

Steven Hettler

I took my computer to Apple. The floor staff and Geniuses that helped me with basic questions for my two computers were great and helpful (4 stars). However, the one computer that needed further diagnostics to estimate the cost of repair came back with a negative answer that it would cost $1000 to fix and require 3 new parts so I should just buy a new computer. Fortunately their diagnostics analysis doesn't cost anything. I took it to Simply Computing instead. Had to pay $50 for diagnostics but the tech guy (Iggy!) was able to simply re-align things with no new parts and got the computer working again for a total of $170 (the $50 diagnostics cost was credited towards that total cost). I would say take your apple products to the Apple Store for basic diagnostics since it's usually free, but if it's a major fix or Apple can't help for cheap, try Simply Computing. It saved us over $1000!

Keith Fischer

Directed to Simply Computing from Rogers to process an iPhone 5 battery replacement (under Apple's iPhone 5 replacement program) which Rogers confirmed was available to me. The rep talked to the techs who said "no it isn't" and offered me their replacement for the price of $140. To the service rep's credit he suggested "call Apple" - who reconfirmed that it was available to me and scheduled a next-day appointment to get it done free. 1 star lousy experience with a bonus star for the rep's suggestion. We wont be back.

Lynna Goldhar Smith

Amazing service from Zach at Simply Computing. Friendly helpful and knowledgeable. Highly recommend.

jerome tanguay

Great staff. Seemed knowledgeable. Prices are average

Jay Cree

Discovering Simply Computing helped our company to update the fleet of our computers making our work in the office much more productive. The sales manager working with us makes things very easy, even on a very short notice. I can't recommend this business enough.

Yusuf Hassan

Good customer service

Audio Insider Technology Design Group

As always, had an amazing experience getting my new Mac mini this week. Seabass was awesome and helped me out a ton! If you need anything Mac, talk to Simply!

Hiro Protagonist

I had some water damage happen to my 2012-non-retina MacBook Pro. When I brought it to the Apple Store, they said I needed a new logic board and some other new components. Why not just buy the new MacBook Pro model for $500 more than this $700 repair they asked? Not interested in a huge bill or new computer, I then brought my computer to Simply Computing in Vancouver. I paid for their water damage assessment and testing. Turns out I didn't need all the new components that I was quoted at the previous store. Simply Computing didn't try to sell me a new computer, and were able to repair the old one for hundreds of dollars less. While I was there, they were quick and friendly. I'll be going there again, and would recommend it to others.

Kathy Wan-Chun Chang

Today I went to Simply Computing to seek help for my MacPro's fan problems. I found the service I received from Seabass to exceed the highest levels of excellence. He was very patient with explanations in addressing the questions I had and provided me with very valuable best practices & tips. Seabass is very welcoming to his customers and I am extremely satisfied with his service. He is definitely my Mac to-go person from now on! :)

Ralvan

I have lived close to this location for a number of years and I have to say my experiences at Simply have really depended on which staff member was serving me. Last year it seemed like no one was ever available (always under staffed) and couldn't care less about your questions or repair needs. Today however was a completely different experience. Andy (assistant manager) was not only helping me but also training a new employee at the same time and did an absolutely incredible job juggling. I needed a new battery for my MBP and in under an hour it was installed. Phenomenal service!! If Simply keeps up the current service streak I'm sure they'll see much more positive reviews over the summer.

Angus Chan

Not bad with decent service.

Claire Maisonneuve

I always go to Simply Computing for all my Mac needs. The service is excellent and the staff is super friendly and competent. I highly recommend these guys. Thanks for all your help.

Chris Kohuch

I emailed Simply because I was interested in traing in a machine and buying a new one. They were able to answer all my questions and when I went in to visit they were very organized and well prepared. All in all they were extremely helpful, professional and a pleasure to do business with.

danielle O'Neill

My 2012 Mac computer started having issues booting up on a Wednesday. I phoned Simply computing on Thursday morning, dropped it off shortly after. Had great customer service experience while I was there as they explained that the harddirve was failing and needed to be replaced(Not uncommon or its age). I left the computer there to be fixed that day, Friday morning I received a follow up call about total cost and detailed explanation of what was being done. Then by Friday afternoon I had my computer back and it's been running perfectly ever sense. My whole business is run on that computer, not only did I get all my information off before replacing the hard drive but had my computer back in my office up and running with in 72 hours of it breaking down. Absolutely will be using them again for any future needs!

M Ley

I'm on my 5th computer bought at this place. I've outlasted several staff people but the store maintains a wonderful "we" sensibility that makes me feel they're part of my life support team. I always get the help I need, I'm never pressured to buy something inappropriate, things are explained well. I hope they stay open as long as I'm alive and computing.

Christopher Chan

Terrible, went there to buy a Optical Bay to Sata HD converter bracket, was waiting around at the counter for 10 minutes before anyone helped me. Was greeted by a young man rudely seemed like he did not want my business in the slightest. They wanted 99 dollars for this bracket from OWC that you can order directly from them online for 35 dollars. After standing there thinking about it... he asked me very rudely if I was going to buy it and seemed as if he was in a rush to get back on his Facebook. After demanding why the mark up was so high, he said well shipping (paid 6 dollars for shipping) and duties (was not charged duties), to which I said.. ok so that brings the total up to 45 dollars give or take... to which he said well we need to make a profit as well... So you are charging 100 bucks for something I can order online for 35 dollars plus 6 dollars shipping? Get real. Will never be going back here, and will definitely never recommend it to any of my friends. Just because I am a Mac user doesn't mean you can take advantage of me. Good customer service! Tools.

Renee E

A big thanks to Marja at the Vancouver Broadyway location who is working with me for a small business solution. She not only pre-approved the financing quickly, she walked me through the equipment I'm interested in, the upgrades I need and informed me of the trade in value of my current equipment. Computer shopping can be confusing but she put things into place easily. Thank you!

Grace “Gracey-Lou” James

Free diagnostic test for my MacBook, I saw good deals while I was there

Darin Cohen

Customer service is unbelievable here. If you have any apple devices, or are looking to purchase I would head straight to this store. Have used it personally and for business. Both departments are 5 stars.

Edward Gharrett

My mom bought her first Mac from you many years ago when you were in Surrey. Ironically, we're both teachers and my Mac Pro helps me create and edit the documents I need for my students. Your reputation is stellar. Kudos to you and especially Andy who was an exceptional service rep. You are an important part of Vancouver's tech scene since more and more people are coming to Apple for the beauty and functionality of all their products. I have been a fan since SFU offered the Mac to students and faculty. Alas, I was too poor to buy one. You are on the top of my list. Thanks. Regards, Franklin E Gharrett English Instructor CINOP, Kingdom of Saudi Arabia Jazan Economic Region

James Goodman

Excellent service in the Vancouver Store to find a solution to keep my 2012 Mac Pro productive for video editing

Benjamin K

Great store for getting your mac repaired, could use to lower their prices though! Would recommend.

Bill Lewington

Roy was outstanding. During COVID-19 he was able to meet all my needs and replace my MacBook Pro quickly and within budget. This is my 3rd Mac from Simply Computing. I have always experienced professional and helpful advise over the years.

Kyle Armstrong

The customer service I received here has been amazing every time I visit. Staff are friendly, knowledgable, approachable and not pushy. The gentleman in repairs went the extra mile in diagnosing my computer and helping me assess whether it was worth it for me to repair it. The young Irish salesman Anthony took extreme care and answered all of my questions. I really appreciated this team's patience and care. Was happy to give them my business and will again.

Caitlin Bergh

I had a really great experience with the Simply Computing team! I want to give a special shoutout to Michael J., who helped me choose the perfect Macbook Pro and was instrumental in making sure I had a good experience with the company, despite hitting a few snags with my order. He was more than happy to keep me updated on my order status, and graciously put up with my phone calls, e-mails, and hovering. If you're in the market for a new or pre-owned Apple product, I highly recommend Simply Computing Vancouver.

Anastasios Gounaris

I found these people to be efficient and the price for their services seems reasonable. They solved the problems I had with my iMac.

Beshr Sh

I was so Satisfied with the customer service I had. Thank you Uma and Jasmine for the amazing help.

Katherine Lienhard

Been here twice with my Mac. Both times the staff were helpful, not pushy, and prices very fair. Usually have appointments available if you look online through Apple or if you walk-in. Will be back for any computer issues!

Roz McNulty

An excellent store for Apple products and support. Great deals on used Apple as well.

Chris Hopkins

Have a Mac? Did it break? Get your wallet broken again getting it fixed here.

Joel Kaplan

Very helpful

guylaine rondeau

need repairs on your mac computer? go to apple directly! i had an emergency (my computer was restarting on a loop) so i booked the first available appointment on the apple website (via my ipad) and ran over there with my macbook pro 17. first, they charged me to do the diagnosis, $55 with taxes. apple does not charge. not ever. (something reconfirmed when i took it there after) when the technician called me with the bad news, three days later, he offered zero solution, other than "we can help you get another one." (fyi, my computer was designated "vintage" less than six months ago -- meaning they stopped making parts for it, so authorized repair shops are no longer authorized to repair those machines) i know there are other possible solutions to save a computer, with third parties, but he offered none. whatever i did suggest, he said "no" to it, "not possible" (which at this point i know is untrue). "but the good news is your data is intact" (i already knew my hard drive was healthy, but thanks) i don't know about you, but when you have a $4K machine that is just over 5 years old, the last of its kind no less (17") you kinda want to hold on to it. so i booked another appointment, at apple this time. and there, i was able to have a much needed conversation for some possible solutions. the technician at the genius bar was super honest with me. he made some valid points, offered some advices, and even recommended a third party option. he also gave me some pricing on what the parts and labor would have cost (if they were still available), so i wouldn't get ripped off. he was super helpful. which is a lot more than i can say from my experience at simply computing. in summary, they may be good at fixing computers (they are after all an "apple authorized" shop) but as for the rest, they were pretty useless. my feeling is that they were more keen on selling me something else than saving my precious computer. ___ i will add that after i ran over there to get help in stopping the restart loop my computer was on, i was going to take it to apple. the girl who served me tried to deter me in doing so, by insisting that apple could take up to two weeks (which has never been my experience). in any case i caved in and left my computer with them, and that's where i would have saved the $55 charge. ___ (update 7/22/2017) one less computer in the dumpster! i am very happy to report that my computer has been saved (at the third party option recommended at the genius bar) and is now fixed and in working order. to know more, please check my other reviews! :)

I Battle

Great place. Friendly knowledgeable staff

Amy Currie

I had a need for a specific adapting cable for my windows computer, although not their specialty the guy who help me was incredibly kind even though I didn't know my own computer or specifically what I needed.

Tushar Thakar

Ordered an Iphone with Financing option on Saturday. Since website said that finance process takes 30 min during business hours, i believed it would happen on Monday. At the end of Monday, I filled an enquiry form, got a response on Tuesday stating they will getback to me in 1 business day. No response either on Tuesday or upto the end of Wednesday. I decently emailed them to either process it by Thrursday or just "Cancel" processing my application and order. Magic happened in 5 minutes; they emailed back with 'Rejected' application to put a temporary dent on my Credit Score. That's their Ego. Sorry but this is not the way a customer centric business operates. Edited : From 1 star to 3 stars after getting an email from Retail Head, stating there was a technical glitch in the system which prevented my application to process. I am finally happy with Simply Computing for informing me about it. Atleast once I will try your service.

Jason Yee

Love Simply. I financed a personal laptop back in the day and they were great to deal with. My company has financed a bunch of laptops through Simply and their team, especially Marja, are great to deal with. They were also able to help me out in a pinch when I needed some iPad rentals. Great store, great service, great people.

Dan Ross

They charge 20% interest on financing, these are thieves.

Jack Barker

Such a treat to work with a local company rather than a corporate behemoth. Actual, genuine people there that care, not blue-shirt hipsters regurgitating corporate kool-aid. The whole team, starting with Marja made my leasing of my new mac a breeze and took in my old mac as a trade-in! Michael J. made the process even smoother - making sure I got my new mac and data transfer set up in a snap and was genuine and personable! 10 out of 10 seriously cannot recommend Simply Computing more! Thanks guys!

K W

Really great service! I called in to see if they had a product in store. Daniel was very helpful and advised that the product was not available in this store but at the Langley location. I placed an online order as a result and it arrived the next day! So fast!

Chan Kruse

Took my computer in for a battery replacement and said they had to run a $60 diagnostic test if I wanted to replace the battery (which costs another $250). This was after waiting 30 minutes even though I had an appointment going in. What a joke. Edit: thanks for the response Aaron. Would have been nice if the person behind the counter had told me the diagnostic fee would be applied to the battery repair fee. Edit 2: took my computer to London drugs in Kerrisdale. Got it fixed with no diagnostic fee within 2 days. Simply computing wanted 2-3 days just to run the diagnostic test!

Tran Hang

I came to Simply Computer in the first day opening after lock down time for fixing my Mac's screen. The service there is perfect, I got my computer back after 1 week with a brand new screen under Apple warranty. Thank you so much Jackson!

Sebastian Merz

Very knowledgeable and great service. Beats going to the 'genius bar' any day.

Al Dales

Lost my data.... No responsibility. Won't be back

Rachel Wilson

I've been coming here for years, both for retail and repair services. I wouldn't want to go anywhere else. For starters, the staff are consistently friendly, honest, and patient. It's not unusual to see customers who clearly struggle with technology being very kindly walked through basic functions/troubleshooting steps. It reflects well on the staff that they are always willing to help someone out, even if that person doesn't necessarily need repairs or retail assistance. Two things to be aware of before you get your device serviced here - the turnaround times can be on the longer side, and you do typically need to pay a diagnostic fee, even if repairs end up being covered by Apple. To me, it's 100% worth it to know your laptop is in competent hands.

Lisa Ovies

Had an AMAZING experience with Jonathan who went out of his way to get me exactly what I needed. He spent so much time communicating with me and helping me navigate everything. Will do all of my computer shopping with you guys from now on. Thank you!

Aspen Murray

I’ve only been to Simply Computing once but I had such a good experience that I am a lifelong customer. I would trust them with any of my electronics. I had a big problem with my MacBook that Apple couldn’t fix after two hours on the phone so I took it to Simply Computing the same day and they fixed it right then and there. The service was extremely affordable too. I was so upset that day and as soon as I walked through the door I knew everything would be alright. I couldn’t recommend another business more!!!

Mahan Khalsa

I was so impressed and blown away by the customer service, professionalism... some thing I’ve been avoiding to do for over a month was resolved within a few hours and the price was exceptionally reasonable. I highly recommend simply computing.

Stephen Rees

Today I learned that iPhones have Background App Refresh which can use a lot of power. It is ON by default. My battery is fine and doesn’t need replacing. I have turned off BAR. Friendly service and information that cost me nothing.

Alex Chen

Not impressed with the inconsistency of trade-in quotes. Went twice for my 2011 macbook pro and received price quotes that differs by 100 dollars. Can't be certain what's behind the screen that change the price quote day to day. Definitely not going back there cause the even for the refurbished items the prices are way too high

Joanie McEwen

Great service today by Daniel Stratton. Impeccable people skills, technical knowledge. An awesome ambassador for Simply Computing.

Chris Gigliotti

I really like Simply Computing. They are a Vancouver institution, and they are always friendly and laid back. They have pre-owned laptops on display, too, which is nice.

Kimberly Way

This was my first visit to the store and I received a prompt, friendly greeting from staff when I arrived. I was looking for a new MacBook and Roy answered all my questions in an unhurried way. Although I'm usually intimidated by tech I actually learned a few new things! Roy was eager to help me with my old MacBook trade in (I really appreciate this service) and he helped me select the perfect new MacBook for the job. I'm delighted and confident I made the right purchase, thanks Roy!

Gordon Rob

Over roughly ten years, I've purchased all my Macs at Simply. I've had puzzles resolved by their help desk. I've traded in while buying the next. I prefer to support good local firms, and I trust the Simply team.

Adam Potega

My laptop died and I walked into Simply to get some help. Luke Cho approached me and offered help. His service was first class. Unfortunately it turned out that it was not worth to repair my old macbook. Luke found a beautiful pre owned macbook pro for me in an outstanding visual condition and shipped it to my address. It was one of the best customer service experiences I have ever had, if not the best one. Thank you Luke and Roy. You are amazing and Simply is definitely worth doing business with. All the best

Christina Ng

Brandon de Costa has been a great help with my purchase over the phone and online! If he doesn't know the answer, he will ask until he has it = no hesitation to ask his colleagues or leave me hanging with an unsolved problem. He was friendly and quick! I love his position title, "Customer Happiness Specialist" = this is true! Thank you Brandon! :)

Emma Luker

Great service and super helpful team! Shayden was essentially my saviour and had my computer back and running in no time after some issues with a software update!

Emily Logan

Amazing costumer service!!! Great that they sell refurbished models! Jonathan was great at helping me find the right iPad for my needs. I ended up with a used model which I love!

Rebecca Neumann

I came to Simply for service on my Macbook which had screen damage. The service was incredibly fast with only 3 days for analysis and screen replacement. I would recommend this place over the Apple Store, way less wait time and great service.

Winston Burnham

0-10 expirence if you have to deal with an Apple retailer I would advice driving to Apple Store in Vancouver

Nicole Stefanopoulos

Called three times different days in a row regarding the same issue I was having with my macbook air, left three messages, as no one answers the phone. Not one person returned my call. They've been good in the past. Big turn off.

plum b

The staff seemed friendly at first but after time went on they became very unprofessional.

Paul Weissenborn

Top marks! I brought my Mac Book Pro to Simply Computing to resolve an unusual issue (the screen turns off after opening lid beyond 60 degrees) and not only did they resolve this issue, but they found a way to resolve it under a repair program which was pleasant surprise. They really do look after your best interest!

Zia Minhas

scam alert

Hilary King

I am Ann and elderly and not very competent with technology. I don't have a gmail account but this friend referred me to Simply Computing. I was having a problem with my iPad and Jessica served me and was very patient and helpful. I highly recommend her.

West Coast Speech Language Pathology

It was the rush before Christmas and I really appreciated all the help that the staff gave me. They were able to fix my computer quickly and provide me with advice for my children's devices. I would definitely recommend Simply Computing.

Rebecca Jenkins

Love this place! Have been taking our computer issues here for years and they come through with flying colours each time. I called, spoke with LACHLAN who was super helpful and told me to ask for him when I came in. I took my MacBook Air in for service and Lachlan remembered everything about our phonemail the day before ( impressive ) for what I thought was a cracked screen. I asked for quick service ( $99 ) to jump to head of service line and within 24 hours JASON their wizard tech had solved the issue and I was COVERED for it!!! No cost. Yes! Extra thanks to Gabriela ( super-friendly trainee ) for her fun at cash around choosing a Mac cover sleeve. And, to Roy. You are all awesome. See you next time , hopefully not TOOO soon Lol! Love this place.

Nick Stamatis

I repaired my mac in Winnipeg, paid for the bill in cash, and 8 months later started receiving emails from their head office that I had not paid the bill, and they demanded I pay it again, which I refuse to do, Never have I been treated like this before. Avoid this company at all cost. Don't even get me started on their inflated prices.

Julia Langton (Jules151287)

Shayden was excellent and professional. My mac book air needed it's battery replaced and he did it on the spot! Computer now working perfectly. Very happy customer :-)

Katie

Friendly staff helped me get computer repair done and covered by apple

Dave Cameron

Great staff in store, had my ups and downs with the company but results are ultimately positive. Thanks Desen.

Maryam Murat-Khan

I had trouble with opening my computer this morning, and took it in to Simply Computing. I arrived at a good time, so was seen almost immediately. Johnathan helped me sort the problem out, tried a few options and within 15 minutes solved the issue. I had similar experience when I wanted to sort out my files early this year, I'd been used to a PC and now have a Mac. I booked a session with Sea Bass, was asked to make a list before coming to save time. In a 50 minute session I had my files in order, and learned how to use the Mac. Both sessions were very reasonably priced for the work done. Staff are professional and helpful, explaining in simple terms without using jargon. I have recommended Simply Computing to my friends, and highly recommend them for any issues dealing with a computer. Maryam

Seana H

Needed to have my ipad replaced, and used their valet service. They had someone pick up the ipad on Monday, and I had the new one on Thursday! Was really happy, because I was afraid it would take much longer considering the current circumstances! Thank you!

no name

Awful experience getting a laptop from these guys. It's a scam. If you can't afford to buy a macbook outright from apple, you shouldn't buy one at all! Be smart with your money!

Nadine L

I’m very impressed with the service at Simply Computing Broadway! I took in my MacBook Pro to get assessed as it’s been crashing lately. It took a while to get it diagnosed but specialist Lachlan was very patient and told me exactly what was wrong (mainly the battery) and what were my options in fixing it. It was an excellent experience and hey, let’s support Canadian businesses and services!

S

Shayden at Simply Computing, located on West Broadway, is one of the best and kind hearted individuals that I have met up to date. He has taken the time, skills, and information to ensure that I had the most pleasant experience, a client can have. I was looking to trade in a older MacBook Pro to upgrade to a new one and he took all of the time and resources available to ensure I had all of the information available to make the right decision. After the sale was complete, he stayed in touch and followed up to ensure I had understood everything in terms of my financing options. All in all, Shayden, you have provided the best service a person can ask for, especially when an important purchase such as this. I would recommend you to all of my friends and family members to go and see you at Simply Computing if they are looking for the best service and devices available. Thank you, again.

Asad Bin Muhammad

Instead of going to the Apple Store I’d rather go here to avoid the crowd and long wait time. They take walk-ins for service/repairs as well as appointments. They also sell all Apple Products except iPhones and you can also take a look at the demo units before you purchase. They also do financing that Apple store doesn’t and the warranty options are better in terms of pricing as well as it offers protection from unexpected incidents. Must visit this place for any Apple related issue or purchase. In the end they are an Apple Authorized Store. They also offer on-site training/service at your home/office and they offer free seminars as well in-store.

MIKEL RUEGAMER

Very busy on a Saturday visit. Understaffed as they only had 3 sales people on the floor. Probably 8 customers. Walked out after 10 minute wait.

Kyle Lambert

Absolutely flawless service! My laptop was toast and was fixed in less than 20 minutes. Can definitely recommend for laptop service or repairs. Thank you so much!

Brian Cluer

I have dealt with Simply Computing on West Broadway for 6 years now. It's a nice store - the Apple Store downtown is a bunfight, and SC on Broadway is easy to get to, free parking, well laid out, nice to browse around with large easy chairs to sit in, and good staff. Unlike the Apple Store, which is usually like "Rush Hour". I had a problem with my old iMac - it died. All my data possibly lost, tho' I have backups. Initially, I had what I might euphemistically call "hiccups" - misunderstandings and so on. It happens - language difficulties with technicians and so on. Fault on both sides. Enter Robert Cole - the bossman. Personable, professional, knowledgeable and helpful. He sorted it all out in a few minutes, he suggested a Refurbished iMac might be best for me. It was, and is. It's like a new iMac now - all my data back again. At a reasonable price. I am very happy with them and I highly recommend them. 4.8 stars. Always room for improvement - anywhere!

Alex White

Ok, was just about done with my 2012 IMac, hard drive was spent. So I went to the Mac store and they basically told me there was nothing they could do, except to offer me yet another one. This is getting tiring. I’ve had 3 iMacs over the last 19 years, not bad but.... I brought my 2012 iMac to these guys and instead I telling me to buy a new one, they explained that all I had to do is exchange old hard drive with a new one and a another sweet upgrade in the disk drive spot ( which doesn’t get used any more ) and bingo, my machine works like it’s brand new. Everything went smooth as silk, even the way I was handled in the store. It was even a Sunday ! Love these guys; can’t praise them enough. Nice to be with the pros. Can’t remember the name of the guy that dealt with me, but from what I could see and hear, they were all good. All the way from Denman Island, big thanks. You guys saved us money ! All the best, Alex

Nathan Stone

I had to replace a power cord and block for a MacBook Pro while I was in Vancouver on a business trip. The guys at Simply Computing were very helpful, got me exactly what I needed and, since I am from the states, even gave some advice on the local sites to to visit. Not a lot of flexibility on the prices for Mac equipment, so it was expensive ($80!) and the added tax brought it up over $90 Canadian.

Calvin Tse

Brought my macbook here because Apple in Oakridge and Pacific Centre had no availability within a reasonable time frame. Quality of repair was exceptional (identical to bringing it to a genius bar) and all of the staff were very friendly and patient (Thanks Daniel!). Turnaround was faster than quoted as well. Highly recommended :)

Marilyn Dacher

On June 25 and 26, I had a very positive experience with Lachlan Cunningham of Simply Computing. I had issues with my iPad. He very patiently and thoroughly suggested different options available to me, listened carefully and gave me detailed instructions on how to rectify the problem. At home I tried his suggestions and it worked. I found him to be very professional and I would not hesitate to recommend him. ,

Freeda Rome

The Simply Computing staff on Broadway are very friendly, helpful and knowledgeable. They really know their stuff, and their prices are very reasonable. Their turnaround is also very quick. Seamless service. I have been dealing with them for years, both with work and personal jobs. I highly recommend.

Tiberius B

First time to walk into this store and a must say I was pretty impressed. They have Apple products too, which I was not expecting. They seem to have pretty knowledgeable staff. With all the pandemic situation they didn't lack customers, which added to the confidence level they might be good to visit in the future.

Oliver Philipp

Great service! Roy was very helpful in running diagnostics for my computer, and assisting me with my phone as well - advising me not to hand it in to change my battery until the tech would be in later in the week - saving me a lot of hassle. Very convenient, and skips of fuss of having to book an appointment in an apple store.

Braden Haggerty

I had an excellent experience. Aaron (Simply Computing) helped me put together a new computer work flow that will is perfect for my needs moving forward. He was patient and paid attention to what I do and my preferences and offered possible scenarios based on those. He came up with excellent solutions and I am very happy with my purchases.

Deven Prasad

Great Service! Was the only store in BC to still have a 2020 512GB MacBook Air in-stock. Jonathan was of great help, definitely recommend shopping here for your apple needs!

Sean, Patrick Finnan

Best place to buy a MAC, especially since you can trade in your old one

X AE A-XII Tusk

Terrible service AND they never answer the phone! Overcharged next for repair. INCREDIBLY sneaky. They asked me to pay a deposit and DID NOT refund deposit. They said it was for the extra service they provided. Total bait and switch. This was also after I walked in. Took a number. Sat down. And the associates went to help three people who simply walked in. Actually greeted them and walked up to them. Excuse me? Three people. When I had followed the proper procedure.

L Allen

Went above and beyond! Not only did they put my battery in for me, but they found an extra keyboard key to replace the one I had lost! Thanks so much!

Garry Rose

great service and knowledgeable people

Ludmila Kmet

Amazing customer service! Highly recommend. The screen on my 2016 Macbook Pro went black, and I knew it would be very expensive to fix. I brought my computer into Simply Computing (nervous to find out the issue). The Apple specialist, Robert, was knowledgable & friendly and he took the time to explain all the options as well as the costs involved. Within a few days, they not only resolved the issue but were able to get it covered under the Apple quality program. Such great news! I am incredibly thankful to Robert, and the technician Jason, for going above and beyond with this repair. Will come back here again if I run into any other computer issues.

Preety J

DO NOT GO HERE FOR REPAIRS!!! i went in to fix my laptop keyboard as 1 of my main letters is not working. They kept it for a couple days. They called advising my battery is not working properly and suggested I replace it. They had my laptop for 1 week and not only did they NOT fix the problem I went in with, but they charged me for a brand new battery only to come home to find out nothing was done and my laptop is still not working. My battery is still dying within 4 hours or less, and my lettr was not fixed AT ALL. They charged me for all this and did NOTHING after keeping my laptop for an ENTIRE WEEK. They would not give my money back even thought they charged me for a new battery when it clearly wasn't changed. Read all the reviews on Yelp - I wish I did before. WORST SERVICE EVER. STAY AWAY AND SAVE YOUR MONEY UPDATE: My laptop keeps burning up whenever I use it so it's now even worse than before I took it to Simply Computing. Who keeps someone's laptop for an entire week claim to fix and and give it back worse than it was before? And you are Lying since you told me to replace the Keyboard would only cost me $200 - but now here you jumped the price to $400 on here?? What kind of business are you?? As soon as I'm back in the Country I will be taking this to Apple and have them investigate the lack of repairs and faulty battery you claim you replaced and had the audacity to charge me for. Apple should be ashamed to partner with you. I just pray my laptop doesn't catch on fire while away since its barely working as is. Again STAY AWAY AND SAVE YOUR MONEY.

James Martin

TERRIBLE SERVICE! Staff was unfriendly and unhelpful. Will NEVER go back here!!

M Ghabel

Great people and great service. You might have to wait a while to talk to someone at service.

James B

Price gouge for battery replacement compared to an actual apple store. Not only do they want the $65 Apple charges to replace the battery they proceeded to take an additional labour cost on almost doubling the price. Avoid at all costs. Oink oink trying to slurp up as much gravy as possible. Disgusting!!

S. Alec

I've had some really good experiences here. My latest was today when I "lost" all contact info on my iphone (not properly backed up). The employee who helped me (Paddy) was determined and left no stone unturned. The problem was not an easy to solve and while he ultimately was able to fix it, it took a lot of creativity and patience to do so at a really reasonable price. All I can say is "thank you"--I'm glad you guys are close to my neighborhood.

Allan Fong

My go-to Apple repair centre. Skip the massive waitlist at the actual Apple Stores, and come here instead. Quiet, less crowded, and all-around just better.

Logan Cooper

Jonathan was super helpful and really took care of us. We ended up with a great computer for a very reasonable price. Everybody at the store was super nice and I would highly recommend anyone to check out Simply if they're looking for new or used apple products. Thanks again!

Curtis Hansen

They were able to remedy my situation quickly and professionally. Apple never did reply to me so it would have been hours on more on the phone for me if I had to deal with them directly again.

Berndt Sellheim

These guys have done multiple repairs for me, and it's easily the best Mac service I've had. They're well organised, and their tech staff are amazing. Highly recommended.

Ania Stroemich

The service at Simply Computing was nothing less than amazing! Jonathan was so great in helping us find what we needed, with no sales pressure. Very genuine service, would definitely go back there for any other computer needs! Thank you so much!!! :-)

Aden Gill

Great service

Stephane Mousseau

Really good service and convenient location

m. chu

My Apple Specialist, Daniel Stratton, was so tremendously helpful when I took my iPad and iPhone into Simply Computing for service this morning. Definitely learned a lot and recommend this place for others. Thanks again, Daniel.

Andrew Remillard

Great service, speedy and helpful

Timo Hengge

Very good store. Employee Brett was super helpful when I needed AirPods. 10/10 would recommend

Wisteria Wisteria

Excellent service. Great staff. Knowledgable, efficient and considerate.

Peter St. Quintin

Quick turnaround, very pleasant and professional staff. Very good value.

Sean Sugarbaker

So much better than going to the Apple store!!!

Oliver Young

I had a couple issues with my iMac, Dropped in to simply computing on Broadway and was helped by Roy.@0 mins and no charge walked out with a clean and fully functioning computer. these guys are fantastic!!

Daniel Z

Bad customer service.

Zach Singleton

I bought some components to upgrade my Macbook Pro and ended up extending the life by another 2 years! Good services. I'll be back!

Stephen Price

The folks at Simply Computing are always great. The thing I appreciate most about their service is that they are totally helpful, even when disaster strikes. I've had the misfortune of having two of my family's laptops die this year. While they couldn't be fixed economically, the folks at Simply were really helpful in finding an equivalent used replacement for me. They even patiently did battery diagnostics for me to determine the battery health of the laptops I was considering. This week, when I went to retrieve my wife's dead Macbook Air, I was checking out two replacement used models. After taking a closer look and checking the battery, the tech suggested neither was particularly great and that he might have a better one for the same price in the back. Indeed, he did. It would have been very easy for him to force a decision between the two less-good models and it would have been better for Simply to get one of them out of their inventory. After all, I had already chosen to buy a replacement and had narrowed it down to the two in front of me. All in all, it was great service and the more times I go there, the more reasons they give me to trust them.

Dorothy Melton

This is the BEST place to be if you want your computer repaired, or if you need to upgrade or want to buy a new one. The Technicians are top notch, & the people out front are friendly, fun & down to earth nice people. You can't go wrong with Simply Computing.????????

Elizabeth Williams

Very helpful, friendly, and fast service. The hard drive on my very old macbook stopped working and they got it up and running within a couple of days.