Reviews of CSR Computer Services & Repair (Computer Repair)

Hannah Klose

Very happy with the service I received here. Bill was able to fix my laptop in a matter of days!

Memphisbelle

Bill was a great help in finding me exactly what I need for a replacement laptop when I needed it. He is friendly and very helpful. I could not believe the reason pricing I got on my laptop. I will recommended him to my friends.

J B

Completed what I asked him to do. Took a bit longer than expected but service was good. Friendly too

Cori

I had Bill of CSR Computers come to fix my lap top as it wasn't using a secure network with my bank. An error would come up whenever I went to that website. He was here for about 1 1/2 hours and thought he fixed it. I paid $143 for this service. The next day, the exact same thing was happening. I called him and he first berated me for calling too early (outside of his hours which isn't stated on his voice mail). He then asked me to come to his house to have it fixed. I asked him to text me the address and I haven't heard from him again. I had a different company here this afternoon. They were here for 1/2 hour and the problem is 100% fixed and he also gave me some other helpful tips!!

Sonya Trepanier

My laptop was not responding to any of mine commands , it was slow and it was getting quite frustrating. I could not afford a new one so I called CSR and took it in. I told Bill that it had never been serviced in all the years I had it and he explained to me that the system likely just needed a cleanup. He diagnosed my laptop and cleaned it up for under a 100.00. My computer had never been better. Thanks Bill

Ariele Parker

Bill got my computer fixed within 45 mins. I own a marketing company and dropped it before a big meeting, he was a lifesaver. Really pleasant and very knowledgeable, thanks again!

Amitvikram Dutta

This establishment made me wait for 2 months for a part that was supposed to be shipped in from the US. After I turned up to collect my supposedly repaired machine, all the owner could offer was, "I owe you an apology, one of my staff made a mistake and fixed the wrong machine. So we are just going to give you back your laptop and not charge you anything for it." This was after 2 months during which time I had repeatedly called him to enquire about how the repair was progressing. All I got back was my laptop with its screen detached from the bezel as before. I suppose I should be thankful that he at least put on some duct tape on it before giving it back. If Google Reviews had a negative ratings option I'd have gleefully used it. If you're in Kelowna and require laptop repair, this is NOT the place to go.

natalia betancourt

Took in my macbook after IWorld told me my hard drive crashed and there was NOTHING they could do to get my files for me. As a university student with finals coming up, it was very important for me to have all my documents which contain all my notes from the entire semester. Took it into Bill and he had it fixed within a couple days AND was able to restore absolutely all of my data for me. Not to mention my mac is running better than it was the day I purchased it! Highly recommended.

Sarah Goddard

SCAM ARTIST!! I took my Mac to him because it was running slow, now it runs worse. And, he wrote a FAKE REVIEW on Google while logged into my account!! Do not use this guy!

Ryan Breitkreutz

DO NOT use CSR Computer Repair! Last July I was scammed $604 for a laptop screen that mysteriously never arrived, and after NINE MONTHS of followups and broken promises of refunds and all sorts of ridiculous excuses, I don't want anyone else stolen from. Huge amount of stress and frustration. Never once a return phone call. Never once a followup. Tells me he's going through a divorce, his aunt died, he's fighting forest fires. I tried sitting outside his office waiting for him to come in person - Went 3 times. Turns out he had left town. Sends my phone number straight to voicemail. Pretty certain he is using phonie alias with the emails I received from "his account" I gave him 9 months of benefit of the doubt, but I have been proved wrong. This guy is a crook. Get the word out and keep this from happening to anyone else.

Christina Someone

Fantastic and very speedy service!

rebecca visona

Had a horrible experience.

G T

I took him my computer to reinstall windows .This was my big mistake .Whole week he lied and promised it would be done tomorrow.At the end I told him to return my computer to whatever state it may be. The worst service I've ever seen. Never ever recommend.

B B

I recently had Bill test a SATA Hard drive of mine that would not power up. He confirmed that it was cooked and offered to contact the manufacturer on my behalf to see if they would replace as it was 90 days past warranty.As I waited, he did just that and made all the arrangements for it's replacement with NO CHARGE. Way to go Bill :)

Katee Luckey

Excellent service and very friendly. Took Time to explain how things worked and was very helpful.

S “a” L

3 mouths to get my laptop new keyboard put in and he broke one key and around the one spot the keyboard is not setting in place right, that is unacceptable. Lost the power cord, he is ordering a new one . To top it all off he is hard to get a hold of.

Debra Parks

Bill is very knowledgeable and also is loyal to his clients. He is always is on time and will go out of his way to help people.. Great person and businessman to know.

Jon Keigan

My computer flatlined. Called Bill and he was at my house within hours. He got the computer up and running as a temporary fix until he gets the parts needed to fix it. I was impressed with his promptness and professionalism.

Bill Wickman

Fixed our mac up after having it not serviced for 2 years. Documented everything and all is working now. thanks Bill

Luke Way

315 Days to be done with this con artist I had a brand new Mac Book Pro that had water damage to the battery. I called Bill up to see if he could handle the repair. He very promptly replied "as a matter of fact we can". I dropped off the computer (with full payment of the parts required) on May 26th, 2017. That was the last I saw of my Mac Book Pro. After weeks and months with no replied to my emails, I got creative and contacted his business partner. I then got a response from Bill saying the computer should be ready at the end of the week. After several more weeks of no response, he said that he can't fix my Mac Book Pro, but said that he can get it replaced by a "contact" at Apple. In his email he said "replace it with a fully refurbished one same year and specs as yours". This was back in July, 2017. You can guess what happens next, almost a year goes by with nothing and mind-blowingly terrible communication. I did everything I could think of to try and get my computer back and was starting the process with a lawyer to try and recovery my property. Fast forward to the end of March of 2018, Bill would like to meet at 9:15pm in a gas station parking lot to deliver me my replacement computer. To be completely honest, I didn't think he would show up. I was so suspicious of this guy by this point and uncomfortable that I recorded the entire exchange. He delivered me a computer, I made sure it turned on, at first glance it looked ok, so I was happy that I could be done with this person. Unsurprisingly the the computer delivered was way older then mine Model A1278 circa 2012. Mine was a 2016 Model A1708. The charger I had for my laptop didn't even fit this one delivered by Bill. I do not want to ever deal with anything to do with Bill Henthorn ever again. All I can do is try and tell my story here so others don't make the same mistake that I did.

Mel Ouillette

Car mechanics are more reliable and honest than this guy- go somewhere else if you value your time and money!

Sara Brown

Horrible customer service! I sure wish I had read the poor reviews before I dropped my computer off with Bill Henthorn in July of 2017! I still don't have it back by the way! I've sent several emails asking to pick it up fixed or not, stopped by the office many times, but its always closed up. Been told the part is coming, many excuses and now just no response. I see he responds to poor reviews so maybe I can contact him this way to get my property back?

Braeden Cyra

Terrible experience. Was supposed to get a battery replaced in my MacBook Pro and over the course of a month, it never ended up happening. Was texting back and forth with one of the employee’s which kept telling me the battery was coming in. Battery never ended up coming in. Employee had read receipts on his phone and would read the message and not respond for days on end. Terrible experience, don’t recommend.

Rob Mikuletic

Thanks for the fast and affordable service. Had my laptop up and running very quickly after the battery died. Thanks CSR

Brent Washburn

We called Bill at CSR Computers because we were having issues with our internet speed. After talking with our internet service provider they told us we needed a new router. Bill came and trouble shot our issue and was able to figure out it was our modem and not the router. We had them switch our modem on Bill's recommendation and we have been very pleased. We have hired Bill to be our tech now and has been great.. thanks Bill

Arlene Comeau

Finding a pretty reasonable priced MAC technician in Kelowna is hard and especially one that will work on older Mac products. We called Bill from CSR to come out and fix our older Macbook Pros. He was able to upgrade both our laptops and saved us hundreds of dollars we would have to spend on new ones and now we will get another few years out of them :) Thanks Bill

Terry Bridgewater

I was having an issue with my MacBook trying to access files and it kept telling me I did not have permission to access these files . I called Bill at CSR and he came out that day and figured out that I somehow created a separate profile and the laptop would always boot to that .profile. Bill was able to recover my files without losing any of them . Great job and thank you Bill

Tracy Ried

Has two laptops one older and one newer both massively infected with viruses. The fix was quite reasonable and very fast. Got my older laptop upgraded as well. But while I was there the owner Bill took the time to write this letter for an older lady who had been hacked so she could get her refund back. Who does that ? Great job CSR . Thanks again and I will highly recommend you .

David Zabo

I am confined to a wheel chair as a result of an accident and was having a terrible time with my laptop connecting to the internet . I called CSR and Bill came out and determined it was firewall that was blocking my connection . He had me up and running in less then 1/2 hour and also helped me setting my mail up through Microsoft. Great service and also wasn’t too expensive.

Ken Davies

Very quick and knows what he is doing. Thank you

Joe Renaud

I have been waiting 2 &1/2 years to get my computer back! Every time I called he would tell me to call back in a couple days then. He was out of town, his dog died. Every excuse known to man. He just said he was away for 2 weeks so I called when he said he would be back and his phone goes straight to voicemail I can't believe this guy how does he actually still have a buisness . And the people giving good reviews are probably just him or family, cause 2 1/2 years and I still have no computer I don't no where his office is or I would go there does anyone no where his office is so I can see what is up with this guy.

Corrinne Reid

I contracted Bill Henthorn/CSR on April 22, 2016 to install a Member Registration system for a Not for Profit (Parkinson Senior Society). The install was set to take place on May long weekend. Bill advised when he didn't show up as scheduled that he was ill and was unable to get the system in as planned. Well to make a very long story short, our system never got installed and we were only notified 2 weeks ago that he was unable to complete the service that we had paid a sizeable deposit on. We were given excuse after excuse and deadline after deadline on why our system wasn't installed. Bill gave us a myriad of stories of personal strife that played on our sympathies and bought him more time. He became condescending in his correspondence with us and felt his excuses were legitimate in delaying providing us with the service we had paid him for in advance. He supposedly hired a support person to help him through the tough personal times and then slammed that person and apparently fired him for giving us deadlines and promises that Bill was not prepared to keep. My advice to anyone that is needing a service provided with respect to their computer that they steer completely away from CSR. BUYER DEFINITELY BEWARE. After 8 months of waiting we received, this morning, our deposit back less $713.00 for services/parts that he supposedly supplied. A complete gouging!! We have in less than a week contracted another vendor to supply the exact system that Bill quoted. The hardware was delivered from the US in 4 days and the software was downloadable online. Sure doesn't sound that complicated to me after all. Please note I didn't want to click any stars but my review would not post otherwise so I clicked on one star.

Vasilii Ivanov

Bill Will only give you a huge Bill, dont waste your time and money.. I would not recommend him to anyone... please read this before dropping your unit off.. It will at least take 3 month to repair anything, and no guarantee that it will be fixed - but you will have to pay your bill even if nothing was fixed or done.. I wish I could give 0 stars, but i cant

Gerry Limberger

Took our computer into CSR because it was upgraded to Windows 10 and CSR downgraded it back to 7 for us and set up our email again.. It is working great... Thanks to CSR we highly recommend them. Very polite as well.

Brittney Swanson

Would never recommend. My Mac was water damaged and he would never give us updates and kept telling us a part is coming from China, he told us every Friday to come back and he would have more info or the computer ready for 2 months and when we did his doors were locked. Never answered phone calls or emails. It took 8 months to get my computer back, nothing was fixed and he didn't give us back the hardware or screws that Apple needs to give us a deal on a whole new computer. Still won't answer messages to try and come pick up the stuff he didn't give back. Worst of all, he never was he one fixing it, he sent it to a buddy out of town and we were never told that till 6 months in, and were not given his contact information to try and work it out with the other guy. I had apple care but knew it would take a week or two to get a new computer for FREE through them, but decided to go through CSR and pay an arm and a leg hoping to get it back in less than a week. He never informed us it would take my entire University school year to get it fixed.

Ilene Lorenz

CSR Computers has been my tech for a couple of years now and Bill has been great. He is always there when I need him and knows what he is talking about.. I was in the market for a new computer and I sat down with Bill and he was able get me one that was not a lot of money but of good performance. Most of all he did not try to sell me something I did not need or get me to spend a tonne of money.. Thanks Bill for all your hard work and good professionalism..

Gloria Johnson

We are an elderly couple who do not get around much and we were having some trouble with our computer, we called CSR and Bill came out to help us and he was fantastic . He set up an email address for me and fixed my husbands issue as well . Thank you Bill

Ken Johnson

I was having several issues with my computer but because of my bad back I cannot get out very much so I called Bill at CSR and he came out an serviced my computer , put an antivirus on and also helped me on how to play music cds on it. He is very affordable and professional.

Anna Vit

I had recently bought a new phone and Ipad and was having issues logging into my gmail account as well as the Ipad itself as I had just bough it. It was not taking any password I tried. I called Bill at CSR and he came out as we have had him come before and have been very satisfied with his work. He was able to fix my gmail issue as well as my Ipad issue and also got my google home working as well. Always a pleasure to deal with.. Thanks Bill

Claire Kennedy

First of all I must tell you I know absolutely nothing about computers other then how to turn if off and turn it on. I am a photographer by profession who needs her computer to work and cannot afford to have my computer down for any length of time . Over the course of the last several weeks my MacBook Pro all be it an older one, started to slow down but because I had to keep working I chose to deal with it . Well that was a huge mistake and this past Tuesday it crashed completely . My anxiety went through the roof because all of my projects and photos were on my laptop and I had no back up. Talk about stress . I called around to several places only to be told I wouldn't be able to get it looked at for at least three days . A friend of mine told me she used CSR computers and to ask for Bill. She said that CSR had some work done for her and she said that he was quick and affordable. So I called Bill and he came out that afternoon. After about half an hour of performing a variety of tests Bill was able to to determine that my hard drive crashed and all I could think of was all my data was gone. Bill saw how upset I was and said he was optimistic that he could still get my files off drive. He said that as long as there was power to it he was confident he could get the data off . He took it back to his shop and to my amazement called me the next day and said he had retrieved all of my photos and projects. He managed install a new drive and my computer was up and running after having it for just two days . I was grateful for being referred to him by my friend Robin and was so thankful for Bill to get me back up and running within two days . He also set up a backup for me so that in the future of disaster we're to strike again at least my photos and projects would be backed up . I highly recommend Bill and CSR and will continue you to use him from this point forward .

Kathy Rogers

Excellent Service, Prompt and very professional.. Highly Recommend....

Amanda MacCormack

Excellent customer service. Explained things in detail and was very through. We are pleased with his service and will recommend him to all our friends and family

David Smith

We have a small business who are computer tech retired. He recommended CSR too look after us and we have been very happy ever since. He's affordable and explains things very well and doesn't try to up sell you to get you into a new computer. Honest and professional and very good customer service. We will recommend them to all our clients . Thanks

TJ Gooliaff

Beware! Worst service I have ever experienced. Do not take your laptop to CSR computers. You might not see it again for a long time. After being told my laptop would be ready "next week" for months, I finally got it back scratched with missing screws and my 1 TB hard drive replaced with a 120 GB hard drive. What a joke. Doesn't answer messages and jerks you around. I am still unsure whether CSR computers is a legitimate business or a scam.

Terry Bridgwater

I called CSR to come out and help me with my MacBook . It was crashing and I didn’t have enough space to do my backup and I was in a panic . Bill was able to back my system up and also showed me how to clean up my system and back up only the important data. He simplified a complicated system ( for me anyways ) and I was glad I called him. He’s been my tech for nearly two years and would recommend him to anyone

Mark Rushlow

Took my laptop into CSR after having all my files decrypted by the ransom ware virus. It took no time for them to have my files restored and back up and running. Excellent Bill

Judy Park

Dropped our Dell desktop off just after Christmas. Bill diagnosed the hard drive problem installed a new faster terabyte drive and reinstalled Windows 7. Great solution, at a very reasonable price. Well done Bill!

Aimee Wiebe

Took my laptop to CSR and they gave it a complete diagnostic and was able to help with my internet and email issue. They were great.

Natalie Yakowich

Bill did a great job of recovering the files on my portable hard drive when my company IT guys said it couldn't be done! He was available on short notice and was able to get the job done fast so I could get back to work.

Nicole Turcotte

We called CSR as they were recommended to us from one of our clients to come out and look at our laptop which had received water damage. Bill was very thorough when taking a part our laptop. He had it cleaned, put back together and up and running the same day. We appreciated is thorough ness and will not hesitate to have him back. Thanks Bill

Anna Scherpenzeel

I have been with Bill and CSR for a couple years. He always has been very professional and very thorough with his work. He is also very affordable. We highly recommend him and his company.

brad jespersen

my hard drive went on my macbook. bill was knew what he was talking about explained things to me so i could understand and got it fixed right away for the cost he qouted me.

Jill Ranatty

We took our laptop into CSR Computers and Bill was very thorough in his diagnostic..He made recommendations that did not require us to buy a new computer.. His explanation of how things ran and why they were slow was very simple so that even I could understand it.. We added more ram and removed some programs and its been running fine ever since.. Thanks Bill. I will without a doubt be back and recommend this business to my friends..

Lexi Stevens

I was having an issue with my video card graphics driver and needed it for a major assignment. Took it to CSR and they had it done by mid afternoon. Saved my life. Thanks CSR!!!

Anonymous D

This is the worst computer repair service ever. My computer needed a minor repair and at first I thought he was a nice guy and that I made the right choice. He kept my laptop for four months and always had excuses as to why it wasn't finished. I am a university student and needed my laptop. When I called to demand my laptop back fixed or not he harassed me over the phone blaming his personal life on why it still wasn't fixed. He then over charged me for my computer and it was actually taped back together and it broke a few months later. Do not go to Bill at CSR.

Janice Watson

Bill came out to our house and set up our Mac. As well as our printer. He was very professional but most of all very helpful. He converted all my Windows data to mac especially my email and ensured it was working.. He also set up my printer and backed up my Iphone.. Thanks Bill We will most most certainly use his services again..

Walter Blackwood

Bill was an absolute life savor! Fantastic work done fast. I would recommend him to anyone!

Michael Brathwaite

I Highly recommend CSR Computers. We called Bill because he was recommended to us by one of our clients. Our server has been damaged in a move and we were very concerned we had lost our files which were needed to run our business. He came out that same day and recovered all our files and had us back up and running within two days. We are very grateful to have called him. Thanks Bill

Jonathan Kaiser

Took my Desktop computer to Bill and he fixed my issue in not time flat. I found him to honest and reliable and affordable. Great Work!!!!!!

Anna Baldwin

I had an issue with my laptop and I had 5 different techs try and figure my problem and I took it to Bill at CSR who had the issue resolved in a matter of minutes. Great service and also involved in the community. I will go back to Bill again if needed.

Kody Welsh

Said he could put a new harder ice in the first day. So I gave him my computer.. Next day comes.. Still doesn't have it done. Said I can come pick it up on Saturday... Then doesn't answer his phone until Monday... Terrible service with a big bill that was way over priced. Good work just bad service.

Margaret Tredhomme

We called Bill because we were having a problem with our small business network and sharing permissions and all kinds of errors . Bill came out that day and resolved all our issues and saved us a tonne of headaches. He was very thorough and also very affordable as well . I will not hesitate to call him again and will recommend him to all our family and friends .

Witold P

I took three of my laptops to CSR with 3 different issues. I didn’t have any hope in fixing 1 of my laptops, as I was told by several different technicians that I need to buy a new computer. Bill was able to fix the issue at low cost. with my 2 other laptops, he replaced Hard Drives, re-install operating systems, transfer all data, downgrade to windows 7 as requested, install Microsoft office (30 day trial)and anti-virus. I was very pleased with the services. When I went to pick up my computers he had all of them cleaned and running. Bill took his time to show me what he has done, and provided me with warranties for parts he replaced. His Invoices were very well done and very clean to understand. I spend most of my life in customer services and it’s really nice to meet someone with a personality who takes pride in his business and cares for customer who may not be a Tech-savvy.

Alan Greenwood

I called Bill to install some software on my Dell Laptop because I kept getting an error message. He was able to fix the issue and freed up more space on my hard drive so I could install my software. thanks Bill

Pauline

I own and operate a small business where I rely on my computer heavily. Bill understood how important a functioning computer was to me.. he updated me regularly and got it back to me as quick as possible. He warrantied his work and kept his word on his warranty when a small issue came up. I would definitely recommend CSR computers! Thank you Bill!

A&R Donair A&R Donair

DO NOT go there. if you value your money go elsewhere for help. I dropped off my laptop and had to wait 2 and a half month for the simplest part and after calling him many times, he finally answered me and currently my laptop is half open and I over paid. DO NOT GO THERE PLEASE

Wesley Johnston

Fixed my laptop needed a new hard drive and was prompt in doing so. Very professional and fast. Highly Recommend.

Scott Jarvis

Called CSR to come and check out our small business setup as we were having trouble with our computers talking to each other. He was very prompt, and very efficient, and also very affordable . We have referred him to some of friends who also needed some computer work and they are also very pleased with his service. Thanks Bill

Cathy Larsen

My son got a computer build by Bill at CSR Computers, Bill, he was able to explain in terms what would work best for my son, as to what my son wanted it for, we have had no problems and works great my son is very happy with it, and the price was very good! I would recommend Bill (CSR computers)

Phillip Munzen

We called Bill out to fix our too apple macbooks and he did a fantastic. He also was very patient in answering all of our questions. Would definitely recommend and also have him back in the future .

Ashley Stevenson

We own a fair size restaurant in West Kelowna and our network went down on a Saturday evening while we were completely full . We called CSR who have been our tech for several years now and Bill came out on Saturday evening and discovered our network switch had gone down and needed to be replaced . He had us back up and running by Sunday morning with as little down time as possible . Very grateful for having CSR as our IT company.

Debbie Katic

I was having an issue with my laptop where nothing was working properly. i kept getting error after error and it was very frustrating as I do not know anything about computers. I called CSR and he came out and helped me. He had the problem fixed in under and hour and also helped me some other issues as well. Thank you

Ryan Armstrong

spent an entire month waiting for a hard drive that never came had to continue to call him for updates on my system. Runs just like an auto shop. "Looks like your power supply, cpu and hard drive are all dead, I'll get you those new parts in no time" doesn't explain simple things well. Looks at you as if you're stupid when asking questions. Lost 4 of my case screws and a mobo screw Also wrecked my power button wires and when i called him to let him know he said he'd get right back to me. Called every 2 weeks after that with no response. Someone here gave him 5 stars for cleaning their fans and putting a hard drive in...

Tom Parker

Thank you to CSR Computers for coming out on such short notice to fix my laptop as I needed it for a project I was working on. Very prompt and affordable.

brian r

I have an Asus G74sx laptop. It has the canadian french keyboard. I emailed CSR Computer Services and Repairs in kelowna, bc, canada about installing an english (US) keyboard. The owner ordered from his supplier and installed the keyboard. The problem is it was the SAME canadian french keyboard as the one already in the laptop. After paying for the keyboard, shipping, taxes and labor I brought it home. It was only after I was home that I noted the keyboard was the same Canadian French keyboard! I called within 30 minutes of leaving his shop. He said he couldn't do anything until the following monday to call his supplier for the english replacement keyboard. I didnt hear from him Monday". I emailed him monday night asking whats up. He has not responded to the email. It would appear he is leaving me high and dry with a keyboard he installed but wont return to his supplier so I can at least get my money back.

Jib

Basically i went to repair my computer due to the fact that my buddy who i usually call up wasnt around , this business is disgusting i wouldnt trust him with a iphone 3 let alone any otherr electronics , hes a fraud a fake who will lie to you then over charge you on a service which all he really did was maybe even take a look Hope ur business dies , its worthless and ur ruining it for people who are trying to have a business

Derek Mattson

I had a desktop computer with almost 12 years of photos on it and I thought for sure my data was gone. I called Bill at CSR computers and brought our desktop to him . He was able to save all my data and also the computer by replacing the hard drive . What a relief !! Thanks Bill

Anthony Friesen

We called Bill at CSR computer service and repair for setting up our network for our small office for our home based business. He was professional and very knowledgeable and we are pleased with his work. He secured our network and we have had no trouble with it.. I would recommend CSR for the services they offer and all your computer needs...

Darci Stronach

Great Service and very fast... thank you..

Cory Hansen

We recently had our older Imac go down on us and we took it to an Apple Store bur because it was a much older Imac , we were told that they do not work on any apple products greater than 5 years. Ours is a 2011 model and it powers on but the screen stays black. We took into CSR Computers and the owner Bill was able to determine that it was the graphics card. He provided us with a quote and it we was very reasonable and went ahead with the repairs. we had it back up and running in two days. Great service .

Paul Red

Please do not take your computer to him. Worst service. He will keep your computer and and when you ask him for it, he'll run from you. I had to call the cops on him and the cops notified me that it wasn't the first complaint against him. He has no idea what his doing? I have a letter from him from over a year ago (when i complained to better business bureau about his business conduct), stating that he will replace my computer but as i anticipated i haven't heard back from him.

Marsha Stone

i was having an issue with the wireless settings on my laptop and no matter what I tried i could not get it to connect. I called Bill at CSR and he came out and had it fixed in no time. He also worked on my husbands as well and got it going. Great work Bill

Ryan Gabriel

We had issues with our older IMAC which was very slow and lagging very often no matter what we we were doing but on top of that I was using an outdated Microsoft program and was convinced I deleted all of my financial files. We called Bill to our home and to my amazement he was able to restore my program and all my files. He also upgraded and serviced our Mac as well as fixed all our wireless connections. He did a FANTASTIC JOB!!!!!!!! Thanks Bill

Debbie McIsaac

We took our Macbook into CSR computers as it had been running really slow lately and sometimes it did not boot at all. Bill was able to figure out the problem and was very affordable so I did not have to put a whole lot of money into it. Thank you Bill we will see you again. Debbie M West Kelowna

Sharon Tisdale

We called Bill at CSR to recover files we had on our external hard drive which had been dropped . Bill was able to recover 98% of our data . Years of memories were on that drive and thanks to CSR we have them recovered. Thank you Bill

Debbie McNaughton

CSR Computers has been my tech for several years now and they are there when I need them. Bill the owner is very knowledgeable and always puts his customers first.. I highley recommend CSR Computers to anyone who asks..

Marilyn Thompson

We needed help with our computer but since we are new to the area we did not who to call. We gave CSR computers a call and Bill came out and fixed our laptops and also gave us a bit of a tutorial on some internet questions. Glad to have called him.

Diana Sagyndykova

Seemed to be nice guy at first, but Bill is the worst repair guy in Kelowna Took over 3 month to diagnose dead mother board USELESS is the perfect word to describe his service Just send your computer to manufacturer and let them fix it, will save A LOT OF TIME AND $$$ AVOID this guy