Reviews of Best Buy (Computer Repair)

Get Real

Items in flyers are not in stock in the store. No stock no sales. And no I wont settle for something else. Just keep the store stocked with items listed in the flyers. I don't think that should be too difficult. The Source had what I was looking for. Cheers!

Ralph Cragg

Always lots to see

Patti Moores

Online order fast and accurate.

F A

Found my phone charger, was overpriced and they only had one model, no alternatives whatsoever

Dan Lal

Received great customer service from Ethan last night! Thanks Dan

Rae Foster

The people were very helpful, but more informative than I really needed. I wish I could give like.... 4.5 stars?

Becky Alice Min

Friendly and helpful staff!

Aspasia22

The customer service rep in appliances was less than helpful, turning me away when I asked him to check inventory on an item that wasn't on the shelf. He was rude and told me he had stocked the shelves himself and he would know if there were any left. He checked anyway at my request and came back with the item. He is probably costing the company money if he is doing this to other customers. I wasn't impressed!

Keri Forbes

Great store and staff. Kevin was amazing to deal with. Very professional and kept apologizing when he was unable to find the Xbox stuff we were looking for.

T Hayhurst

If you're looking for good customer service this is not the place to go.. Purchase an item on line from Best Buy. Didn't work went to return it and was told that because I did it on Virtual debit I had to get a store credit. Asked could you please show me where it says that on line? Continued to argue got another person involved they tried to figure it out. Got another manager And was completely condescending. They finally figured it out. Something that was so simple. If I could give Best Buy any advice train all your staff properly before letting them get to that till.. I always dread having to return anything at this store. Next time I'll just drive to Winnipeg

Elizabeth Kirsch

I went on Boxing Day so it was really busy. For how busy it was, the line went really fast, it was easy to find what I wanted.

T Mac

The store is okay, the staff seems less then knowledgeable on computer related issues and lately the staff is to busy talking amongst themselves rather than helping customers.

Sue Childerley

Only one option available to replace fitbit charge 2 band so no product support @ $60 - ripoff. I go to Amazon where there are so many options from $10 to $30. All big box stores will go by the wayside if they continue this.

Tyler

It's a terrific place to go if you like standing around for 20 minutes while employees and managers ignore you instead of offering help every time. Seriously, it's so bad that you could probably walk out with a 50" TV and no one would even notice. The only time they actually put in a decent effort is during the Black Friday to Boxing Day period. Rest of the year, good luck. I once asked an employee for help after waiting 10 minutes, was told "I'll be right with you", and then he went straight over to a lady in the next isle that had *just* arrived and offered her help instead. Honestly, it takes genuine effort to fail this hard at basic customer service. Also, their refurb. computers are hilariously scammy. I've legitimately seen them charge more for low-end rebuilds than the price of new and higher-spec'd laptops. Good way to prey on people that don't know their tech. You're better off going to another tech place in town. Any of them will do a better job than these goofballs at Best Buy.

Roberto Hernandez

Best deals in town. Great staff

Rich P

1 Star why you ask? Because the first day i went there no body was around to help at all seriously! and this is Bestbuy, So the following day i came back and i almost left again, because i needed help deciding between brands and needed overall some information about a product, So finally someone came to help me out but of course they weren't from that department finally went to the service desk to get my product i pre ordered the day before, and yes it wasn't the right one! Damm Best buy get your act together or no one will be coming for such poor service.

Dean Coupland

Phoned 13 times, plus no answer want to get to get my computer fixed there, might go somewhere else!

Evan Groves

I went in looking for a specific item, an employee didn’t know if they had it and said he would check the computer and I should take a look around the store while he looked it up. 10 minutes later I saw him helping someone else.... I guess helping me wasn’t a priority anymore. Also, I’m not even sure why they bother selling cameras at this Best Buy store, the selection is always horrible and half of the displays are empty. I’m consistently disappointed every time I go to this store.

Daniel Smith

Good range and friendly staff

juan cachada

before was future shop good but now bestbuy ????

Devin Martin

30 minutes to exchange a faulty Xbox One controller under the Best Buy warranty. Past exchanges were just as long and frustrating.

Kim Michaluk

Staff are very open and friendly, there to help you find what your are looking for and able to give you additional information on certain products.

Kyle S

Customer service is hit or miss at this location.

legendary wolf

Attention is good but not as good as before when they work for commissions, selection is decent for the size of the town, decent prices, very clean and some of the guys are really knowledgeable. Overall good place to buy some electronics.

Alexander Lohachitranont

didn't buy anything but still good selection though.

Scott Bennie

needed a gaming mouse they had it.

Josh Baker

This is really a comment on best buy, not this outlet. This one is good for a best buy, but they are like the fast-food of tech retail, not great stuff at not great prices.

Rick Macl

Got what I needed cheap usb.

mike smith

The store was void of customers. It used to be bright and full of energy now just feels unwelcoming. Lots of products

Shawna Linn

I bought a very expensive computer from here in 2012. After 2 previous machines literally melted down, they gave me a third. I paid a MINT for it. Always seemed to be clogged up with no space even though I only do word processing and basic stuff. The geek team at the counter always told me they backed things up and data transfer etc..... Turns out....I took my tower to a different place. The guy opened it up. THE HARD DRIVE WAS STUCK ON WITH DUCT TAPE! Not functioning. Ever. These people don't care about their customers. Don't trust them! I will never buy anything from Best Buy ever again. It's a joke.

batista1229

Absolutely awful service. Website says open for pickup until 7PM all days yet they still closed at 6 anyways. Complete joke

VNash

Really big with huge discounts and a wide variety of gadgets and CD's. This is one of the few places where you can purchase phones off contract.

Jim Lloyd

Mark at cell dept provided great service

Dipz patel

Great place to shop electronics

Tyler Campbell

I wish it was still future shop

Lennard Greve

We came here to BestBuy to play Xbox and noticed disappointed that the controllers are not working. We where told that "there is nothing that we can do about it". After 10 minutes we fixed the problem on ourselves. One controller was still broken and the staff was not helpful at all. To make it even worse, we where kicked out of the store 10 minutes before closing time in a very rude manner.

NATA

this stor is crp dont not even look at there best but sine frrgWgdgereFfeeff

Justin Dubé

Just not a good store for computer service or selection. Very limited stock and not that helpful when it comes to issues with a PC my fiancé bought. My fiancé's graphics card failed within the first year, and they replaced it with a lesser version. They kept saying it was the same and basically said that I didn't know what I was talking about (even though I've built my own PC). Basically low quality staff with not much experience/knowledge. Don't buy here

Wanda Janssens

My parents purchase a new best buy home and have had nothing but problems! First off the crack on the ceilings weren’t never repaired, the oven that was new didn’t work,took two weeks for them to repair! The customer service was nothing but unprofessional! If your spending your money don’t buy from Best Buy!!!

Nezumi chan

Got a great laptop

Len Neil

Good store but smaller than most - so less on display

Zhiheng Cai (Richard)

(Translated) Compared with big cities such as Toronto, there are fewer electronic products and many home appliances. The update speed is ok, the precious electronic products are too few, basically five hundred to one thousand Canadian dollars. (Original) 种类相比多伦多等大城市，电子产品较少，家电很多。 更新速度还行，贵重的电子产品太少，基本五百到一千加币

Ken C

Helpful staff but store has nothing in stock, just the display models! They should restalk.

Divinest Beats

All this company cares about is your money, customer care doesn't care about you! I pre-ordered something online and it hasn't arrived for almost a month and it doesn't look like it's going to arrive, so I asked for a refund and they don't want to give me they hanged up on me because they don't want to give me a refund and then if this was Amazon or any other site, they will give you a refund straight up rather they told me to buy a new one. And this isn't the first time it's happening.

Allen Walker

Before I even went to talk to the woman at the customer service desk I was not impressed. I was unable to grab the woman's name but I will describe her. She had dirty blonde hair that went down to her shoulders. She looked white but seemed to have a small tan. She had glasses that were red from the side but black at the front. She looked fairly old. She was extremely rude to the elderly man in front of me. The man was hoping to get a new battery for his new computer. The woman told him, in an irritated tone, that they did not sell batterys. He was trying to work things out when she said, Sir calm down. The only reason he was getting upset was because the woman was treating him rudely. He was saying, 'I'm just trying to understand' Then! She just pawned him off to some other guy! Which is good because the man seemed to be more willing to help the older man than she was. He was tall. He was black and had black hair that seemed to be shaved but was growing back. I wish I had the luck of having him instead of this woman. My sister and I went up and she was trying to return headphones. The woman grabbed the receipt looked it over before throwing her hands up and saying, 'is this the only receipt you have?' She was unnecessarily disrespectful. My sister said yes and it went on. She did look through the receipt and gave us someone to contact before sending us off but the whole time she was extremely disrespectful. I have been to bestbuy before and I am usually treated with respect and patience. I was beyond disappointed to be treated this way. If that woman is unable to treat people with kindness than customer service is not for her.

Brandy Vrooman (Robin)

Great place for clothing

Trevor Burgess

I went there today to buy a laptop. Brandon helped me out and made it a very easy experience. He clearly knows his stuff and I would gladly buy from him again.

Bruce Gabrielle

Went online and got them to hold an item that I needed. They called shortly after to confirm that it was being held for me. Got to Brandon and it was indeed ready. For out of town shoppers this guarantees your item will be there upon your arrival. Good job Brandon Best Buy..

joji_blossom_tree

I have bought many things from this location, always carry the best gaming needs for a gamer like meeee. Not only did the one and only Caden help me with buying my gaming accessories, he also was the Arnold Schwarzenegger and saved me from a creep. Thanks caden, i think he deserves employee of the year! Maybe also a job as the manager!?

Holly Longboat

They have things other places don't. Staff is always willing to help and very knowledgeable. Prices are reasonable.

Gerald Holland (BottleRocket80)

It's a smaller best buy store, but the staff was helpful

Cuctas

Just your usual best buy store. Helpful employees as well as good products, good for most things electronic.

Travis Froese

Horrible service. I stood in the mobile phone section for 20 minutes and not one of the 3 employees at the counter acknowledged me. They didn't have to drop what they were doing to help me, but even them saying "hi, I'll be with you in a minute" would have been better than the wall of nothingness that I recieved.

Lachlan Gonzales

Well they have it all. Many kinds of electronics and TVs or speakers. Slightly less of a computer section and very little in the way of computer hardware but for accessories like keyboards amd mice...they have a lot. They also have a great selection of headphones and games from ps4 to Nintendo switch. Good staff that aren't always interrupting or hovering, meaning they are there right when you need them. Plus they are very knowledgeable about their sections. Good prices amd easy to find what you need.

A Soucie

Best buy.. Needs better service

BainsHD

People Here suck. The Service is garbage I suggest finding deals at future shop and going to London drugs were they price match you no problem

Nancy Bryans

Went to pick up a desktop which my husband selected online, for his work needs.

Hameed Chaudhry

They have lot of cool stuff on sale. One problem when you need help can't find anyone.

Jeremy Williams

Good service, but not great service. Decent product range

Landon Wark

Many people came and asked us if we needed help. Until we got to the checkout. Then it was a ghost town.

Stefan Baldes

Sales people are a little pushy

- Pixel draws-

Friendly and helpful staff. Fast service

Aaron R (sir eat a lot)

The computer people need better traing as they don't know that is a cat5 cable is

Jonathan Cowper

Holiday season, it wasn't to busy. Unfortunately the things I wanted were scattered all over the store, when it should be in one place (Sphero). Staff didn't know really know what I was asking for. Definitely do your research before going in (and have your list with sku numbers and pictures on your phone).

Sid Kapahi

The store layout is pretty confusing but I found what I needed, just through personal experience.

Jill B

Unlike bigger cities very petite store with less choices n no good deals

George Barron

Nice easy layout staff friendly and helpful

Akinrinade Adefunke

My experience with the associate I met this time was pleasant. He tried to help me with my purchases but due to some technical issue, he was not able to.

Ryan Walker

I get staff trying to be helpful. But being asked by 6 people on way in if i need help is a bit over the top. I was just in killing time. Yet when i actual need help and want to buy stuff i can never seem to get staff to assist.

Dallas Toth

Just browsing looking for some new Tech.

Lee Munro

Went in looking for something I knew they had and the girl working the section I was in had no idea what she was talking about but I got my item and left. I think a box store like this won't be around long. It was dead inside and if I wasn't in a hurry I would have purchased my item on line.

Dan Cresswell

I can get mostly any electronics for my house here. Prices are more competitive than they used to be.

Chad Purdy

Best buy is average. Certainly below was future shop was. They carry less product and have less staff to do so it seems. As they are a major retailer in town I do check in there often however, basic selection limits my purchases.

John-Paul Haraldson

Just another bad experience at Worst Buy! They wouldn't price match and we're not very helpful. Definitely my last visit to this overpriced chain!

Joe Schacher

You really can't go wrong because their return policy is great.

Monica Otto

Very disappointed with their customer service. I bought a stove at Best Buy and called to book a service call because the oven was not turning on.. they gave me 5 phone numbers to call including the manufacturer (Samsung) which also said they could not help either because we did not purchase the Warranty. Anyhow Terrible service, cero help with a technician.. we never asked for anything else than guidance or a service. I would suggest you to take your business somewhere else. I’ll never go to Best Buy again or recommend anybody to go there. 0 cero starts. Not to mentioned I have my family visiting for Christmas and could not offer comfort food for them.

Scott's Inn & Restaurant Hotel In Kamloops

Helpful service

Harmanjeet Singh

best buy got best service

asha smith

Poor customer service . I am a professional photographer and I recently brought my camera in to be serviced through The geek squad service that they provide it has been well over a month nobody knows where my camera is nobody can tell me where my camera is I have been hung up on I have been transferred I have visited the store three times and still no answers I'm not happy with the service I don't know how you can provide a service like that and not give answers or know where somebody's product is

Hardstuck Jett 3

Customer service is 50/50. You'll either get someone super nice, and helpful, or someone ridiculously pushy and know-it-all. Was essentially cornered with my girlfriend, looking at cheaper 4k TV's for our room, and a blue shirt would NOT leave us alone and kept trying to test myself and my girlfriend's knowledge of various TV's despite not knowing basic things such at peak brightness, panel type, etc himself.

Dave

There good nice place but last time was there sale person was just to pushy

John Morrissey

Very good service by Adam. Good selection of products.

Erik Ambrose

The staff don't really know much about what they are selling, but they sure can read the box in front of you and tell you what you already know, because you handed them the box that you just read... Thanks, random sales associate, for the expertise.

Joseph Toolsie

The products and sales they offer are great but the staff usually either can't be found or can't help much.

Samuel Solomon

Worst place to buy a laptop

Shandy Bencher

This is the worst Best Buy I have ever been to. There was ONE employee on the entire floor. And he was too busy flirt with a woman trying to sell her a cellphone. Had to go up to the front to request help, and they only had one person on check out, so she could leave her post. PA’d for a attendant to help me, who after 15 min waiting and then not showing up, I left.

Merulu TV

The staff is always friendly and knowledgeable, however this is not the place to go for low prices. For example, I was looking for a particular video game, and Best Buy was selling it new for $80... but right next door in Wal-Mart it was being sold for $50 the very same day. They don't even price match. A lot of things there are also just on display, theu put them up and expect you to order them through the website.

Blayne Olson

Good store. Was a bit difficult to get someone to help find what I was looking for even though they were not too busy, but other than that it was a good experience. Place was pretty clean. Staff were fairly friendly. I would come back here again.

Ben Chewka

it was epic

shona bara

Great service

justin fountain

Litterally in the store now for a half hour and no one can help me with laptops lol

Tom Halvorsen

Excellent customer service

Cezary M. Swiderski

Can't beat this place in Brandon. This is the only place I buy my phone's.

Kevin Short

Les in appliances was a great help and even assisted in loading! :) :)

NINSIIMA RONALD

Awesome , the attendants are there to help you get most of the information you need

Keaton Webster

Sat in the TV section for 20 minutes before someone decided to help me.

Steve Wells

Not a big best buy but good selection good sales helpful staff

Dylan Gullason

Every time I come here I'm always greeted with helpful employees. The store is very clean and there is plenty of selection and always has the latest stuff in terms of products.

Terry Marostega

Shopping was fine, had to wait while locating items

Luc Jacobs

It's a big box electronic store that is a clone of every other Best Buy. Impersonal at best.

Rosanne Levac

Helpful staff but not pushy.

Case Mills (M4GF1R3)

The staff was great, the rest of the experience... Not so much

Emilio ͚

Goif beer selection

Stephen Patterson

Is my PC repair ready for pick up? [ completed ] Tanks for the upgrade on the BIOS! Worked great!

Kurt Fadrny

No way to call the store. I called the Help center and they said it is too Inconvenient to call the store! I can see why Amazon does so well! Best buy doesn't want to talk to their customers? I guess they don't really care about my business either! I was calling to see what Solid state drives they had in store and ready immediately. The website listed stores all over Canada but couldn't find mine. UPDATE! So I ended up going to the physical store where they had loads of 2 TB SSD drives for sale. Well the boxes were on the shelves. so I took a box and went to the till to get one, where I was told that they have none in stock. When I asked why they have all the boxes on the shelves I was told "so I could order it online" If I was going to order it online I wouldn't have came to the store stupid!! This place doesn't even deserve the one star!!

Angela Mason From Sidney Manitoba Canada

Very friendly, easy to approach. Very good web service. I reserved an item on there web page and when I stopped there to pick up, it was very easy and fast service.

Ethan Pereira

I own lots of great stuff from this location and always come through satisfied

Marissa Brown

Workers seemed to not have any idea about anything. Every time I looked up there was more and more all blankly staring and unhelpful. They sold me an $30 electiric guitar case for my acoustic. Hire people who know what they're doing please! Googling and calling others isn't the same.

G W

Found what I was looking for but no staff member showed any interest in helping me. Cashier was pleasant.

Cole

I buy most of my major electronics at Best Buy and may i say that I love there service and that they are true to what they stand by if you have receives a DOA (AKA; Dead On Arrival) Simply return to the store and the employees would be happy to help you with anything you have wrong. It seems that people will only review a shore or a service after a negative review.

james jordan

Great store

Arnold Stoffer

Getting help with products can be difficult and often longer waiting , there are a few new associates who aren't afraid to help and spend extra time with you

Crystal

Brandon S, was a huge help! Very informative, he helped me find a PC in January; and showed me headphones today that he thought would accommodate what I was looking for!

John Hill

This place is awesome. I went to buy some headphones but didn’t have what I wanted in stock. Instead the employee recommended a different brand which I ended up liking way more! Highly recommend.

Hudesh Patel

not better deals

V

Three Staff members stood right in front of the display we were trying to look at, none of them even asked if we wanted help. Once we finally got help the employee who was helping us walked away while we were asking questions. Unknowledgeable and rude employees.

Ting Fung Yip

Timely web order for amiibos Capt Falcon and Marth

Julia Gamble

We usually start shopping around at Best buy...go to a couple other stores but return to purchase at Best buy. Very friendly and helpful staff

Harold Haynes

Best Buy in Brantford is our go to for electronics. They typically have great prices and sales. We find that there are a few staff that we go to each time as we know that they are helpful; patient if we have a number of questions and; are always ready to try and find a solution to any problems that we have. Even if we are not having a problem; they are still willing to work with us to help us find the best value. Certainly recommend this location.

Keith Parker

Horrible warranty return policy which does not follow the law in the province of Manitoba.

Dave Dave

Best place to buy stuff you don't need!

Gerry Martin

first i was told to start an activation and they would get back to me in one hour next day i go to store as i have still not heard from them and the store clerk is very rude wont happen again as i will never go back

Ali Hanney

DON'T buy BEST BUY!!! My husband got this terracopter for Christmas that was having some pretty major problems from the moment we took it out of the package. Came defective. So, we take it back to best buy to get another one or a refund, whichever. Anyways, the lady takes one look at my husband and says "Once the box is open, you have to take it to the manufacturer. We will not return it once the box is open". Umm, excuse me? This is not a cheap toy for my husband, and you don't back up your products? If it comes out of the box defective, you won't return it? We have to pay for it to go to the manufacturer to be fixed? What kind of company are you? What a joke!! I will never again purchase another thing from best buy, and if you care to be treated like a customer instead of a chump, I suggest the same for you.

Brandon Olds

Kamloops best buy is kind of a joke. Won’t match the price and bundle of a GoPro on gopro’s website... unwilling staff, not interested in customer service whatsoever. There is a reason this store is empty 90% of the time. SUPPORT OTHER BUSINESSES. NOT BEST BUY. #WORSTBUY

Alanna

Great customer service, friendly and reliable staff. The phone store in the mall is the only place I will ever go to get my new phone.

Carey Nicholson

Can honestly say I've never had a negative experience here. Generally have what I'm looking for and will more often then not order what im looking for

Aiden McLean

I love this Best buy but the checkout process is so slow and painful they always have to get a manager or a supervisor.

Amanda Passmore

Poor customer service here.

kerry mckay

Meh staff dont seem to know much. And pester you when your looking around alot almost like they think i will steal

Jamie Irwin

Best Buy price matches and has a liberal return policy. Their selection of electronics keeps me going there. Sure they do not have the huge selection of online retailers, but their return policy is much better than Amazon if a product is not fulfilled by Amazon. Many items you cannot even return or restock fees can be 20% or higher. I highly recommend Best Buy for your electronics because customer satisfaction is their policy.

Drake C

If u want to buy any gadgets this's the place

Tauri Pihlak

People are slow, don't know what they are doing. It feels like only one guy knows what he is doing. Brought back a broken product took me more than 1,5h. Probably won't come back ever.

Kelly Z

So many staff there to help us buy exactly what we needed. They know their products too. An awesome experience.

Dewald van der Merwe

I can always find something to buy!

Ellen Coady

Found our product quickly, salesperson was knowledgeable and helpful.

Alana Aspinall

Seems hard to get help... my experience anyway. Possibly my skin tone ????

Alyssa “Alycat” Vann

Horrendous customer service. Only one person up front even willing to offer help but had to go find her to get it. Lacking knowledge of products. Most high end products found in lock box by front door but zero signage saying as much.

Trevor Milne

Wow. No WAY this place lasts. Customer service is almost non existent.

Matt Carroll

It's Best Buy. Definitely the smallest location I've been to. Product seems crammed in the smaller store.

Dawson Bradley

Just a good place

Karla Voth

Helpful staff

Jimmy Ian Yee (Ian yee)

Electronic

Emery Giesbrecht

Helpful, friendly staff.

Don Kalyniuk

Worst online purchase ever, no confirmation of payment, no confirmation of order , no confirmation of order ready for pickup

Jeff Vermeylen

I come here to view products before ordering online, I hate being swarmed by the staff. I usually do my research prior to shopping and often find I have more well rounded knowledge of products.

robert roulette

Best Buy is Best Buy , it's always great !!!! No better electronics or service anywhere else.

Blaine Sherwood

Worst service ever. They treat you like garbage the whole time. Also waited at customer service by myself for 10 minutes before anyone helped me. The store was not busy. I’ll never shop at Best Buy again with the repeated condescending service from the employees. This is not the first time people I know have had bad experiences here

The Canadian Game Ninja

Do not go here unless you want your time to be wasted

Ritul Lodhi Rajpoot

This is fake stor very bad

Trandana

Store is okay but stay far away from their computers

J L

Standard

Derrick Zabotel

The thing I needed to get done was done quickly send efficiently with no hassles...

Abbie

If I could give them 0 I would. They don't even know their own policies. if you can avoid going to this Best Buy I would suggest you do so.

username

Every time I have been here I have gotten terrible customer service. The people who work there were extremely lazy and didn't care how annoyed I was. Once when they had a product I wanted I waited outside the store for about 20 minutes and then they were too lazy just to go get it. They also kicked me out of the store because I ended up getting a few other people to cause a scene (totally not my fault). I haven't been back since.

Brendan Gardner

Good selection of inventory but not as extensive as Winnipeg locations.

Demetrius Schwab

The place has been changed a little since it turned into a Best Buy.. but the quality of the staff has gone down and the prices are not that good still. Never seem to find good computer parts either.

Jacquie Wood

Always get quick and friendly service at this location. We had to buy a new fridge earlier in the year and the gentleman that helped us was very knowledgable and nice. Recently I have purchased a new laptop and it was super busy but despite that a customer service rep was quick to find me what I needed, answer questions and send me on my way. I was very impressed with how well organized everyone was.

Jolene Thiessen

Found what we needed there... Bob Marley brand ear buds and bluetooth speaker. We found everything ourselves...but employee was pleasant and helpful at the till.

Alvin Hansen

Where else other than Extreme Electronics can you get Audio Video equipment in Brandon??

Rob G

Price tags rarely match the scan. Items in flyer are are to find. Staff are nice.

Nessa Gates

Brought my computer in to be looked at, took fifteen minutes to get seen when no one else is there for help, get told they won't look at it even though I just asked if they could open it and take a quick look to see if the problem was what I thought it was. The problem had also been caused by them. They then charged me 70 dollars for diagnostic to look at the problem they caused in a week's time.

Barb Niwa

Very helpful staff, even during Christmas season!

Kathy Roberts

they are the best and they do such a fabulous job and Franco is a wiz with computers I wouldn't trust anyone else with my computers He is the best!

Love Out Loud Mobile Hair Studio

Bought a cheap speaker system for the kids' computer. Staff were very welcoming.

Jahanzeb Waqar

Great inventory. Future shop staff were way better before it was converted to best buy.

B M

I love shopping for the sales here.

Paradise Mike

They have anything you need for the electronics and digital world we live in

Villagernum1

Please let me rate .5 stars. I called to ask about some wireless stuff and some ethernet cable questions since I'm looking for a product that I'm not very familiar with. I know what it does but not the name/type of product. Rang them 3 times. Not a single person answered. So I tried a different extension and the lady who picked up just said "sorry we're a little busy right now, and I'm on lunch so what do you want?" very nice job Best Buy!

Lynn B

Fantastic staff and very helpful. Got what I needed in short time as my time was taken up. Had to rush and worked out perfect! They gave me a lot of information and I was very happy.

Alex Passini

Very friendly staff, they helped me pick 2 new iPhone 7s with Telus and matched it up with the perfect plan including discounts.

Happy Days Outdoors

After standing in the store for almost half an hour in various sections of the store not one employee asked if I needed help. Will spend my money elsewhere thankyou

Rafi Meher

Average experience with the new store that replaced the old one. There is still a good selection of items but I feel that the overall quality of the service has decreased in recent months.

Don S

Covid curbside review - fast, organized pickup of your items at the door. These guys figured it out, physical distancing properly done, clean payment area right at the door. And order was picked and ready an hour after I placed it on the website!

makenna shuter

Good selection, very clean, and friendly staff. Got everything I wanted in a timely manner. Overall okay experience.

Kirby Pitt

Amazing staff! So helpful got everything sorted out in record time for a big box store. I will definitely be bringing my business to that location moving forward.

Cale Boman

Don't repair PS4s

Joshua Monti

Ok

Jason Thompson

Walked into the store looking to buy a CURRENT flagship phone. I asked the staff if they had them in stock. They borderline mocked me that the new model was coming out on a month and a half, so of course they're not in stock. I walked out. If you want a new device go to Costco. That's where I ended up buying.

VK Lakkineni

Most often this place is empty. Service is average. It's unfortunate that it's the only electronics store in town.

Favoring Logan

Staff has never once came up and helped me despite trying to grab the attention of someone on the floor. Aside from that this Best Buy has great selection and are friendly if you do manage to get someone to talk to you.

Pamela Watson

Absolutely will not got back, dont waist you time going here. We were planning on buying a echo tank printer , and even a reciever and surround sound system last night. All together well over 1000.00 worth of equipment. 1) no one was around to help what so ever (and there was maybe 3 customers in the store) 2) Everything was scattered around, so if you go in prepair to look for your item in several different locations with no help from staff. 3) when we finally did speak with 3 representatives, the first 2 didnt know of anything we asked about playstations and said they would find someone, then the 3 representative came up to us and advised us that it was 9:03 yes that's right 9:03 and the store was closed and so were the tills. So even after we found our items and were going to grab them anyways we couldnt purchase becasue all of the tills were shut down. There was no warning the store would be closing in ten mins or half an hour. Just get out we are closing. Do not waist your time shopping here. We were able to go to walmart and get the printer price matched to best buy, as well as the ps4 game we were looking for was 20.00 less. So if it something walmart Carrys I suggest you go there first. We will be going else where to find our other items. If I could give you 0 stars I would, and i will deffinatly not refer this store to anyone.

Eric Brown

Your typical store. Had what I wanted and people willing to help make sure I was satisfied.

Tyrell Cardinal (TJ)

Phone number for store goes nowhere, wasted my time just for it to ask to repeat message or hang up. Why post a number publicly to not be able to dial sales staff.

Marius Nicula

Great place to buy electronics. Got a pair of very nice SkullCandy headphones at a very good price when I was in Brantfort.

Nicholas Hughes

Helpful staff, never seem to carry what I need, they do not seem to cater to high end users.

Keith Sidhu

Best restaurant to order spaghetti. Would definitely come again

Dodex “Dex” Samforna

Small Best Buy. It's a Brantford branch. Tiny and not a lot of items on display.

Hitesh Patel

Very bad experience...not happy with the service. I purchased freezer and they do not help in loading .They just drop outside and go away. Ridiculous. Very very worst service.

Linda Fecteau

Franco at the Geek Squad was excellent.

Juan Carlos Reyes

Helpful

Zachery Peters

Allways love best buy lots of cool gadgets and staff are allways nice.

amandeep kaur

Good experience

Geoff Easterbrook

Lots of cool electronic stuff. I spend too much $$$ every time.

ARNIE KIDNER

Have the product I specifically went for find the staff somewhat aggressive in other departments but tolerable

Teresa Harris

Excellent customer service from start to finish

Michael Ronneseth

As always the people make ALL the difference. Francesco is my go to guy and has been since the original store opened 20yrs+ ago under the Future shop name. I have bought many computers at this location as a result of his service and that of a couple other salespeople. Just last night I ran into the store for some technical advice that NOBODY and I mean nobody could help me with. I spent at least 15hrs searching online, watching videos on a very well documented problem with Windows; This included a 40min chat with a Microsoft tech at Mircosoft and it resulted in zero help. Within 1 minute, Francesco told me how to fix it and move forward. Stunned and in disbelief I went home and tried it and it worked. This is what an experienced tech can do and it is what in part gets me to go back to this location.

ally alburquenque

they wouldnt answer their phone

Brennen Gooch

A guy there helped me find the right kind of cooler for my cpu and mother board, he was nice too. Very dope fresh I give 12/10 ????????

Victoria Krzastek

Went to buy AirPods today because my old head phones broke. I wasn't sure which ones to buy so I tried to call the store to see if I was able to try them on. But it doesn't let you call the store it send you to their customer service help line and the wait is forever. When you finally talk to them they don't know anything. So I drove with my 3 young kids to the store to just go in. I come in and ask the guys in the apple area I want to see the AirPods "we don't have any on display, people steal them, They are at the front cash just tell him which ones you want and cash out".. I don't know which ones I want. I wanted to get some advice, be able to see the product possibly try it on because I'm concerned about the wireless if they fall out of the ear easily. The guy was totally unwilling to help, no advice, no offer to go get one to show me, nothing.Then I said, If you don't let people see them or try them on if I take them home and they are falling out can I return them and he said " NO. was ready to purchase but now I will go somewhere else. Horrible customer service (I have purchased tvs and other electronics from them before and it's always the same thing the customer service is always bad, they don't care, They think because they are the biggest supplier around they don't have to do a good job. Very disappointed

Doug Davis

Terrible service. I walked around the computer area for 15 minutes and no one spoke to me. There was a group of employees gas bagging but we're not interested in customers. Bought a new laptop at the Source. I will never shop at Best Buy again

zombie king

good

rashmi mishra

As Name suggests itself "Best Buy"

Emmanuel Rossignol

The only reason I have given this rating is because I had to walk up to the customer service department to ask for assistance and the lady there could not clearly answer my question on the product I was buying. (Her awnser was it should be able to but you will have to try it out) Then proceeded to explain to me about there return policies work . NOT MUCH WORTH A 5 STAR IF YOU ASK ME!

Harsh T

Happy with all the products so far. Staff is always friendly

Alex Wilkins

This Best Buy has a decent selection of electronics and appliances. The customer service is fantastic!

Tylor Pater

Good luck getting service unless you look rich or like you're about to rob the place.

Marshe Reluao

One word- Sucks!

Taylor Kay

I was actually shocked with my most recent experience here. I have a $25 gift card to here which is really the only reason I keep coming in. I wanted to know the price of 2 video games that did not have price labels so I approached a group of 3 staff I saw. One of the guys turned around when he saw me and pretty much ran away. The other 2 were talking about TV nonsense and instead of saying "oh sorry, one moment ma'am" or something along those lines, they both turned their backs to me after noticing I was waiting beside them and continued talking. I sort of stood there awkwardly, expecting one of them to acknowledge me but it never happened. Annoyed, I turned around to see the till was free. I approached the man at the till and asked if he could tell me the price of these. He says "oh....alright..." And proceeds to pull his phone out. I see him open up Google and type in "best buy video game prices" Uhhhh seriously ? I could have done that. I was expecting him to, you know, use a scanner to tell me but apparently he didn't know how. I dropped the games and left. The service gets more atrocious everytime I go in here.

Rob McCready

Wow. Asked 7 times if I needed help with anything. I was waiting for the other customers to ask if I needed help with anything. I was on the verge of helping other customers just to get into the groove of being asked if i needed any help. I appreciate it, but leave me alone. I will ask for help when needed! REALLY!

Don Mackenzie

Was told to come back today for s7 cover I did and saved 30 dollars 20 dollars for an otter box...nice

Greg Marshall

Joe was extremely helpful helping us upgrade our phone. I offered to transfer our files to the new phone as it was closing time. He insisted that he do it. He also overcame the results of us giving him incorrect infomation (more than once). Through it all, he never stopped smiling.

Patrick S.

I've been shopping here since Future Shop started. So far, refunding isn't that great, BUT, when I could not find a product that I saw was available (in store from their website), I reported to a worker and they gave me better stuff for the same price as the product I was looking for (cheap). I would really like it if this Best Buy could add exclusives to products found nowhere else (computer deals, video-game bonuses, etc.). Overall, I rate 4 stars.

Jim Nauss

Same old same old. Waited 15 minutes for some help and no one around to answer questions. Ended up leaving. Not going bacK.

Amanda Isaac

Helpful staff

Bill Murray

Well organized: quick, safe and easy pick-up of ordered product.

Diftcar

Good

Trisha Bray

Great customer service, friendly staff and clean

Darin Huston

muuuuuuuch better since they turned into best buy.

Ken Stewart

In and out fast. I love this place

Mike Glutek

Placed reserve in store order. This was awesome. They had my order picked in less than 15 minutes and called the house. Got home at 5:45 from work. Got to the store at 5:55 and I paid for my item and out the door by 5:58, 2 minutes before the store closed. Well done.

gнσsтツ

Good

T. G.

Very helpful. An employee named Curtis was really great. Super helpful and knew what he was talking about.. thanks again

R Stephenson

Great selection of electronics. Decent pricing.

Christine Nelson

I went in to find a fit bit and sadly you didn't have the have to colors or sizes which i wanted. Very poor stock when it came to the fit bit. But you have this AMAZING staff member Carmen who went way over and beyond to try and help me. She was so kind and helpful. She even help to compare the price to make sure i was getting the best price for my fit bit. She even helped me look for different color bands just so i was happy. I have never had such amazing customer service anywhere else. If it wasn't for Carmen i wouldn't have bought my fit bit there. Considering the fact you didn't have the color or size i wanted and you don't have a band that you can try on so you know your size. I really want you to know how amazing of a staff member she is. Thanks for everything you did Carmen!

mike parkes

Good experience great customer service, and knowledgeable staff!

Chris Ighalo

Great stuff of electronics with good deals

Kiara Joh

Good, 4th wheeled here whole my friend was inna date with a creepy dude

Brian Bohrson

Employees couldn't answer questions about products. Pretty dissapointing

Benjamin Cheng

Not the biggest best buy, nor the best technology store (we all know that), but it does feature some selections. Don't expect too much from any store because there is a chance of the product you are looking for is online only. A rule of thumb is that always ask for student price discount if you are a student, and you can prove it with an ID or something. Dell and Apple offers a variety of discount, so does other companies sometimes, so definitely go ask them if anything can be discount. Do actually purchase the warranty if your laptop is either 1. end of production line or 2. you don't know too much about computers, or both. The warranty does come in handy. Also, if the product is at its end production line, then a discount may or may not also be available, so always ask.

tim friesen

Almost bought a new phone. Nice staff there

Sean Gabriel

Service was decent. Front checkouts were closed leaving customer service and online order pick up open - wouldve been nice to have some direction where to pay as customer service was unattended.

Lindsay Leigh

I’ve honestly never had a bad experience here. The staff are all really down to earth people and I can usually find someone to help me.

Pat Lysohirka

Helpfull and good service.

K.Islam Mimo

Pretty great deals and variety of collections.

Edward Dostaler

I went into futureshop and asked about sponsorships; however I was looked at and said, “too old” I was rejected solely based on age. When explaining what it was that I was about to do, or what the sponsorship would be used for: I was interrupted, and told, “it doesn’t matter what your idea, cause or anything along those lines, we only sponsor kids. I’m not sure if that is just for the one store, however I do not intend to find out. False sense of supporting the community.

Darlene Snellen

Edit for another occurrence today, Jan 26th, 2021: I added a star today because I got really thoughtful and thorough assistant from Mike with a 65" Samsung TV and the carry out to my vehicle was also great since he pushed the snow out of the back of my truck to load it the best way possible! I'd also like to add that Tracey at Customer Service handled the return of my previously purchased TV exceptionally well by being friendly and completely professional! Well done to everyone today!

Candice Richard

Usually have what I'm looking for. Staff can be helpful

Nancy Taylor

The same great service here as in the states where I'm from. Good to know

Dora Martinho

They are very knowledgable and polite. Had an amazing experience buying a cellphone there.

John Monkhouse

The safe is friendly and always helpful when you find an employee

Crash box720

In and out, easily found what I was looking for.

Shane Pottinger (Crohm)

Of course Best Buy usually has the best deals around here. The staff rarely know anything, and paying cash is a nightmare. Better off to buy online unless you're in a hurry.

gordon motz

Was okay

Nigel Armstrong

Fantastic customer service. Way above and beyond the call of duty. Went in for some technical assistance as my phone was not receiving calls from a particular contact, and the gentleman behind the desk, Milap, would stop at nothing to fix my problem. He called my service provider, the provider of the other phone involved, and a third tech support line to troubleshoot the issue. When none of this did the job he explored our phones himself until he had sourced and resolved the problem. All this without ever neglecting his other customers in store. He and his colleague, also very capable, seemed to have a lot on their hands, but they never for a moment were anything short of extremely friendly, helpful, and accommodating. Definitely recommend this location for any of your mobile needs.

Dawson Chaps

Friendly staff and clean store! The person who helped me was very helpful and friendly.

Joe Donaldson

This store has grown to be one of the best electronic stores in Westman. The staff is friendly helpful and will resolve issues. Back awhile ago I had an issue and left the store unhappy, today they were remarkable, they made up the old history, and I walked out happy, and will be a frequent shopper of this location again! Well organized, clean and great knowledgeable staff.

Mark Bradfield

Just did a quick visit, technology is totally different every time I go! (which isn't that often).

Andrew Alberg

Finally found an Aurora switch for my smart bulbs. Less confusing for people visiting now, and idiot-proof installation.

Jessie Henkel

Under stocked didn’t have any of the products I needed. Also I walked around the store for 30 minutes and not one employee asked me if I needed help finding anything. I had to hunt someone down to check out the fitbits for me.

Mike A

Big box electronics store.

Eoin O'Raghallaigh

A well stocked Best Buy. I would like if you could pick up online orders in store.

Bruce Leflar

I was at a product and salesman told not to buy a Chromebook bc they are for children. Needless to say I went to Staples and spent my $400 there.

Mister Bean

its aight

エト

Enough options, the price is ideal in some cases. The discount might not be satisfying. I've been to couple of best buy, the service quality is nearly the same.it provides quite floors for you to explore.

Been There

The staff here couldn't care less!

Carlie M

Some of the worst customer service experiences I've ever had have happened at this best buy. As another reviewer has stated, my review isn't written with any anger, and is a rational and balanced opinion/experience. They had one till open that was cash-only (maybe due to a tech issue, which happens) and only one other till open. I was in line with maybe about 6 people behind me, and the clerk at the only open till was giving their customers a hard time about comparison shopping (they had flyers). They were at-task for more than 5 minutes. During this time, a group of maybe 8 employees were idling by the entrance joking and chatting. Someone from another section saw the lineup and starting taking customers, but only after nearly 10 minutes of being "next" in line. Another experience, while buying a computer, a clerk was fairly demeaning while offering me a protection plan, including calling me "sweetheart", which I didn't appreciate. One other visit a man was trying to solve his printer problem, and had purchased the protection plan. The store wouldn't honour it, and the man got very upset that they were refusing to help him (I would be too.) and the staff was completely unable to deescalate the situation. It was pretty bad to watch. At this point, best buy is my last-ditch-effort place, and not the go-to that in sure they'd hope to be. I don't like leaving negative reviews, but I hope that by speaking up something can be done to improve customers experiences at such a large retailer.

Gabriel Bortolotto

Selection is fait but customer service needs work. One gets passed around from associate to associate based on what you are looking for and you can't simply browse as they are hunting you for a sale. Additionally for a large store the don't sell that much and the stock is quite repetitive.

NotVape

This one guy told me where the Xbox controller's are he was a cool guy

Taylor Bey

Its a Best Buy. They're all the exact same. They're great, the deals are great and, most likely, it will be your best bet for a deal, or Best Buy.

Flavio G Viola

Fast service & good deal on 4k TV

PAULETTE DAVIES

Looking for batteries, and old Wii game. Couldn't get either, but staff was very helpful with online info.

Tyler Butzke

Helpful staff and good selections

Rob ridinintothesun

Not the best service but it is a big box store so expected.

Lyle Boswell

Only reason for less than 5 is the standing around waiting for help for 10 minutes

Pavsy

Spent a hour and still counting just trying to get through to someone. Only person I have gotten so far hung up on me while "transferring" I guess they don't want the $500 sale?

Alex Ortwein

Staff are friendly enough, somewhat knowledgeable. I bought a Roku streaming stick from here and was told it would be compatible with something that I found out wasn't when I got it home. They have good weekly sales though on a lot of stuff. Takes quite a while to purchase anything though, they seem very scattered when it comes to checkout.

Roberto B. Hernández

Amazing customer service and products are great

Cory Atchison

Great service

2BigMcoY

Just bought LG TV for my new apartment

John Arsenault

Always been a fan!!! Always got the newest tech!!

aaronofkovir

It's good go there

Wayne Leng

Electronics

Joe D

Went in to buy a cellphone case. Only took about 2 for an employee to ask if I needed help and then directed me to the right spot.

Deenen Ramachundren

She liked playing the piano there. lol

Jason Rose

Recently I had purchased a TV from Best Buys open box sale. Subsequently it failed and when Sony’s customer service refuses to help me I took a trip to my local store. Levi, in the home electronics department has helped me previously and this time, he went above and beyond to help me replace a TV that they weren’t responsible for whatsoever. A+ service from Levi and the staff there and I highly recommend speaking with him about any TV concerns you have. He knows his stuff, front to back and likely won’t hesitate to help you out like he did with me.

Steve Nagy

Warranties beware!! This store carries products that after you spend good hard earned money buying what you think is a good product. Plus the extra warranty they offer on a set of hi end head phones for Christmas 2019. Jan 6 2020 the one side breaks. My wife takes them back with receipt/box’s and all that it came with. The person asked did we drop them.???? This should have been a straight exchange!!!! But here we go. No they were not dropped our gaming son put them on and the arm that holds the over cover ear peace snapped. The person said we will email you information and set you up with free ups with in the body of the email. So my great wife drives 45min back home to tell me this story. Jan 19th NO EMAIL!!!!!! So here we go round 2 back to the store. This will make it another 11/2 hr 3 hrs total just in driving between my wife and soon me. It seems these days nobody takes responsibility.

Vivianne Hanneson

Courteous friendly service

Elizabeth Deneen King

Was safe efficent n quick to have a team member assist with my purchase

Thomas L.

You can find a lot of stuff here especially electronic .. TV. Movies . watch ⌚ etc..

Cam Vollrath

An amazing store and company with service to match.

Colton Dick

Went in for a 100 ft CAT6 and the only option they had was $100 and the manager told me that "I wouldn't find a better price anywhere else." I ordered the same item for $19.99 with Prime shipping before I left.

CRIMSONEFFIX

Best Buy in Brantford is awesome.The staff are great and know what their talking about.You never have to look for someone to help you....ever.HOWEVER...I am really disappointed that they have discontinued their rewards program.So no more rewards for money spent??They said that this was a decision based on customer feedback.I want to know what customers said they didnt want rewards anymore??Really??I dont believe that.I did email and ask if I was understanding it properly.I understand that there are no more rewards for money spent.Instead...only if you give them your email address that they will now send everyone individual specials that are on and items that are coming on sale that you might like.Sooooo.....your sending us flyers???The response I got was that she was sorry if I was unhappy with the new system.Who at corporate office came up with this one??There are sooooo many stores that offer bonuses etc for money spent...why would people keep shopping with Best Buy??

Pranshu Verma

Went to best buy just to look around, one lady employee started stalking me like m gonna steal something. Where i went she was there. I tested by fast walking to other place but yeah she was there and now i was not feeling comfortable. I complained to the manager explained her everything and she said that she is doing her job which i told her to do, if you do not like it, you can leave. I was so angry. I did not said anything and left. But seriously why you guys need to stalk people if there are cameras everywhere?

Ujjawal Jain

Amazing customer service. Even whe. It was so busy on black friday thay made sure everyone has been taken care of..

loveloveexo maireexo

Good

Matt Cairns

Ordered online said it would be ready in 1hr or less, going on 6 hrs now

Megan MacNeil

I went in to get a cassette converter, the associate was very condescending and I felt very belittled. He kept talking to me and I just wanted to leave, as I left the sweet door man asked me a question and as I turned to talk to the door man, the associate I had been talking to FOLLOWED ME OUTSIDE. That made me extremely uncomfortable as he stayed outside until I drove away. I found this very unprofessional and honestly pretty creepy.

Jordan Ketterer

I was pleased with the knowable staff buy Sadly they do not sell the a couple products I was looking for. I was happy to see that they however do have all of the newest tech already in the shelves

Frank Barlow

Best buy has many options in store on line call and pick up. price match is great find the best price then pick up here knowing you will have one of the best return policies in Canada. They offer geek squad services and replacement warranty. Most people should shop here .

Dorothy jeffrey

The best service

Shayne Caesar

Fantastic customer service!!Thank you Tracey!

David Tirk

My favourite place to buy electronics. Good selection available.

Sneaky Pete

Another great store

Noah Gerrard

I like the prices mostly. Helpful and nice staff as well.

Stephanie Sero

Matt S is awesome at explaining techy stuff

Dustin David

Went in and advised the phone was a special order as it was a possibly quality issue. Don't really understand when a phones only store has an issue holding stock of all phones on the market. Was a pretty average and recent phone.

Doug Martens

Every time I buy something from Best Buy it becomes a hassle. Today I tried to return an unopened item bought online. We have been in lockdown because of the pandemic. We are now able to leave our homes and go to retail stores. Today, 3 days after the stores opened I ventured out to return a few items I had bought online. All other stores in town have extended their return deadlines to accommodate the lockdown. Not Best Buy. They claim their store has been open for returns. They expected me to defy the provincial lockdown and break the the rules and come to their retail store just to return my product by their deadline. They don't care about the provincial health directives. They don't care about their customers. They only want your money. Worst customer service in town.

Jim Hobbs

Order online and pickup in store. Why aren't more stores doing this?

Nori

Always a great experience at this Best Buy location. It's great that it is well staffed and I never feel I'm scrambling to find help. Staff are knowledgeable and if they don't have the answer they will direct me to the appropriate associate.

be kind

Extremely helpful. My very first experience with salesman was quite good. He helped me a lot. Truly guides me. Thanks.

Helmi Ansari

Website shows something is in stock and i can order for curbside pickup. When I drove all the way to this store they told me they dont have it without checking their systems. 6 hours later website still shows the item is in stock. Bb needs to figure this out.. this is very poor service. The store staff said the inventory isnt accurate it shows they have it when they dont. A poor experience at this Bb.

Reid Procyshyn

Electronics store. Went for black Friday. Decent. Give them a try.

Joe Houston

Not bad, I preferred the Futureshop that used to be there, despite the difference being small.

Nicole Comeau

Got a good little tv for cheap.

cfirstname mlastname

Knowledgeable, helpful staff with friendly attitudes.

Dan Stoelwinder

Helpful staff. Good selection.

Glenn Cook

Best buy is great for buying off the shelf electronics ...

Scott Skinner

It best buy they sell stuff

Dana Skinner

Knowledgeable staff

Joanne philip

Awesome

Lori Lowes

Couldn't purchase what I wanted because it wasn't in stock. So many employees standing and chatting amongst themselves, I felt bad for interrupting their conversation.

Chantille Ryder

I've never had anything negative to say about any Best Buys in BC

ryan krauss

oh hay there i guess id write this message myself because you guys dont ANSWER THE PHONE! first off i came in last night to ask 1 question...1 question..and instead i watched two of your employees flirt for 10 minutes how cute. Second i would like to know are your phones broken or are you guys deaf? please Helen Keller pick up. Third can I give third review a half a star because this is terrible.

Robbin Pemberton

good service

Prisinisim

Nice store and good service

Brad French (b-RAD)

Staff very knowledgeable and friendly. Good product selection. Bill in appliances knows his stuff.

Heather Arndt

Helpful staff, good inventory

Ethan Harper

They sell games, however they do not carry games. Dakota is the best

Chantal Bierstee

A friend of mine picked up her Macbook Pro from Best Buy Kamloops. She was unable to access her computer due to a password change initiated by Best Buy. Having called Best Buy Kamloops twice and talking to an online representative of the 'Geek Squad' we were finally able to get a hold of someone. Still not able to access the computer, they were able to reimburse her with a $25 gift card but we still have to go back to the store for the second times today to get this problem fixed

Hilda Kehler

Came in to the store in Brandon to buy 2 samsung tablets that are sale for 119.99. There were none on diplay so I asked the sales clerk to see them he said that it was the same as the one on display just a little smaller. As a customer we like to see our product before we buy. If this is your store policy to not serve your customer that is crap. I can't see you staying in business long if this is the way you want to treat your customers.Very diappointed

Casey C. (GAILSUCKS)

I didn't get to finish out my purchase due to ID problems(only had a health card), but besides that the staff were very kind in letting me know and how to go about things. I appreciate their help and the information they were able to give!

JD Coughlan

Love the layout

Christina Nicole

Great customer service, knowledgeable staff

Dan F

Half of the the things on the shelf are out of stock. “We have to keep them advertised, we don’t make the rules buddy” was the answer I got to why this is by the 4foot guy with no neck and nasally voice near the oculus stuff. Certainly hope he doesn’t speak to all customers the way he spoke to me, also hope the girl he was training doesn’t pick up on this. A little bit if decency on Boxing Day would be nice, might be angry that you’re 35 and working retail on Boxing Day but it’s not the customers fault.

Sedat Kamali

Absolutely the worst service here unless you need to go there don't and dont expect help ever!

MrsREDrose911

Alright prices

Dhruvil Jariwala

My today's experience at BestBuy was very good. The employees treated me really well. Most importantly they helped me figure what was best for me which made me choose the best fitting product for me both quality and budget vise.

Greg Sliziak

Good deals

Kelvin Furtado

I Went Brantford best buy to buy a TV for the bar, as we are shifting there, Chris who was there was prompt to attend and assist us. It was nice to see courteous and attentive staff. He also helped us in getting our purchases up to the front.

Dillon Conboy

All new displays, very pleasing walking in. Friendly and helpful staff.

Filat Sharapov

Customer service is straight trash! I was debating on buying $350 headphones....figured I give them a try, didn't like the fit at all. Turns out they can't be returned! There was absolutely no mention of this when I bought them! I usually love best buy but this location is straight trash

Celest Russell

It was clean and nice atmosphere.. I just wish people communicated with each other better. And they didnt keep me waiting for half an hour for an interview

Avery Badman

Good tech store, good mobile department. Most of the staff is pretty much unhelpful though. I have literally had 2 staff members talking about their lives while I stood beside them for about 10 minutes awkwardly listening to their conversation waiting to ask a question. I have had helpful staff other times though. It is hit and miss, usually older 30+ year old staff are more helpful than the younger college age employees.

Kevin Melanson

Vary friendly and willing to go beyond expectations :)

Tanya Dormuth

Great service !!

Mouhanned Rhouma

Horrible customer service and rude employees.

omair Khan

I love the price match thing.

Genie whynot

Super helpful staff & easy to navigate through the store.

Jessica Bos

Terrible customer service. No way to get ahold of anyone by phone if there are issues and when you do go in to store the service isn’t good either. They gave us damaged appliances and we had the worst time dealing with them to get it sorted out. Clearly they don’t care about getting returning customers. Wouldn’t recommend this location.

Kim Beland

They answered my questions and I got what I needed. But I needed to call. I'm deaf. What is the contact info?? Text or email would be fine..

Mike “Panekiller” Nemeth

Amazing customer service! Best place in the city to get a cell phone.

Justin Harford

Excellent service for being very empty. Had all my questions answered knowledgeably and quickly.

Robert Reynolds

Always a good time at best buy. However not that busy this Christmas. Deals are okay at beat, nothing crazy.

Logan Hawkins

Always have what I need, always ready to help.

Tanya Pellett

Was alright but a little pricey

Jeffrey Carver

Good bad or expensive... it's a Best Buy

Mason Moore

Average bestbut

Maninder Bhullar

Good deals here for electronic instruments

Brenda Sly

I am a regular customer of Best Buy.. mostly in Brandon MB and this is the store this review is about. I have bought A LOT there 》 Tv speaker Cell phones and accessories Dash cam GPS Etc I find the products top notch and the staff both in the store and in the Geek Squad area VERY nice / helpful and knowledgeable. I really like the fact that there are no commissions anymore so that pressure on both staff and customers is gone. If you are looking to buy a computer for instance they give you a lot of very excellent information on a chart you keep .. that addresses your specific needs. I highly recommend this store. ????

Stewart Mann

Average size store, reasonable service.

Jessica McNish

Very friendly staff, all seem to have been well educated on each product and problem.

Darcy Campbell

Horrible, absolutely horrible. Item never showed up on date it was supposed to. I wasn't in a huge rush, so I paid the remaining balance. They said they were rushing one in from Mississauga, it will arrive tomorrow, they'll call me. No call ever came the next day. I show up a day after that to pick it up, and it's still not there. Now I e made two trips there and wasted an hour of my time. I ask for my money back to go buy it elsewhere, and am told they can't give me my money back until the item shows up. Absolute bull. I won't buy at this Best Buy again.

Ian Sparrow

Great service from.the store employees

bob gunner

A+++

vivian k

I bought a pc from this store location have been having problems ever since have been sending it to geek squad to get it repaired over and over again... to which part I’m told after getting the mother board replaced 4 months ago I would have to do it again for probably 500 dollars. I am disappointed and Suggest you do not shop here or seek help from geek squad ///// after that I got it looked at a smaller company for cheaper they repaired my pc for 90 dollars and it is up and great thanks for nothing Best Buy stop ripping people off.

GAETANO TRIMIGNO

(Translated) Find everything at good prices (Original) Trovi tutto a prezzi buoni

No SAUCE

The staff is annoying. They constantly harass you, or they dont know anything. And there's always so many on the floor. They have earpieces can't they communicate that they already talked to that person don't keep bothering them. If we need your help we'll ask dont constantly harass a customer as soon as they go down a new aisle. I hate best buy plus they dont have alot. I usually have to order what I want online or go to Winnipeg. I always dread going there.

vladimir aleman

(Translated) You find everything (Original) Encuentras de todo

Veda Kumar

Had a horrible experience in Best Buy Brantford, employees were super rude and refused to help. I’ll not set my foot here again.

love27 vlog

I had very bad experience on best buy, this place dosen't deserve even a star, bad service, I would recommend not going here.

Jake Mazurek

Store refuses to honor future shop warranties as advertised. None of the staff cares about the store because they no longer make commission. Place is disorganised and nothing is ever in stock even though the website will usually tell you different.

Christopher West

Most days customer service is hard to find, or runs in the other direction. Prices are on par, sales pretty good. What you would expect from a corporate owned box store.

Mubashir Hussain

Not a good experience at all. You have to wait in queue for long because the person at customer service is busy on their PC and talk with other employees endlessly. They just don't care about customer time. Unfortunately there is only one store of Bestbuy in Brandon. Next time I would go to Winnipeg if I ever need to buy stuff from Best Buy. One of the few stores that do not greet you when you enter the store. Very bad customer service Best buy please invest in your employees, they should at least smile at customers when they enter the store. Two stars only for Best buy brand ; I purchased lot of stuff from them. P.S. Please improve your Brandon,MB store.

Zac Darwin

Staff was friendly and helpful. Stock was full, and good prices.

remo jacoe

There is no way to call the store you get an answering machine instead this is poor service

XIAOHUA YIN

(Translated) Large area, standard Best Buy style, the latest release of the Apple tablet has not arrived. (Original) 面积大，标准的Best Buy风格，最新发布的苹果平板还没到货。

D Spoon

One of the best Best Buys we have been too! Chris & Kelly were exceptional with the service they provided ???? I totally recommend this place for your technical needs!

Cynthia Toma

After a not so great day trying to figure out the best way to upgrade my phone at a variety of other locations I'm grateful I stopped into Best buy at Aberdeen mall and worked with Daniel. He was extremely helpful and knowledgeable when it came to not only product into but phone plans and packages as well. I will be going back to see him in the future and I highly recommend that others go work with him as well.

Jamie Lind

Always a good experience with customer service at this location and a good selection of products to choose from. Would like a larger music instruments selection similar to Best Buy in Kelowna, BC

Tom Heaslip

Took my laptop in to be fixed and the service couldn't have been better or more friendly.

Van Harold

I was looking for a sandisk extreme pro 256Gb in this store but they're not available. I guess there items1 is not as complete as in other branches in big cities. Unless, you're looking for some common/popular electronic gadgets/appliances, you find it here.

Thadiyan Vlogs

Good customer service. You can always easily find someone to help you find what you are looking for or to know more about what you want to buy.

Rob Sayles

Great location. Friendly helpful staff

Celina Halma

The workers were super helpful and fast!

Terry Roy

I like best buy even if the name is mis leading.

Al Pereira

Just awful! On hold forever and don't carry much in stock.

Malcom Chase

They never have any stock and you cant even call them to check if they have anything in store. A lot of wasted trips could be avoided if they had a phone line in store.

umesh panchal

I.like.it

April Gilliland

Okay selection, especially for a smaller city. Non-pushy salespeople.

Joe Carlson

Hours of operation suck and management won't open at 10am or earlier for B2B purchase. I guess Staples or Amazon will get our business tech purchases.

Ty Williams

Staff was really friendly, and spent time trying to find something for me which was appreciated

Barbara B

I just purchased a new cell phone and went in this location because I was in area. This was my first time here and I was greeted within minutes entering the store. LES asked me if I needed help and I did.I was intersted in a cell screen protector,case and pop socket. Les showed me my options on cases and took me over to get protector on in a different area. He was fast and not pushy. Genuinely was trying to help me find a case I would like. Adam showed me my cell when complete and explained warranty. I would return to this location again.

Kaeden Heide

Make sure to double check your receipts. I got asked if I wanted to purchase a protection plan for an inexpensive item, I said no. Well a few days later I get a thank you email for purchasing it, when I specifically said no. DOUBLE CHECK.

Joel Kerfoot

Customer service is poor. Have had employees doing inventory right in front of me not even say hello or ask if I needed help. Employees lack knowledge in basic computer hardware and provide little assistance. The geek squad in Kamloops lost my laptop that was sent away under warranty. Almost a year later the store in Langley called asking if I was ever going to pick up my laptop.

Mark Shymanski

A typical big box electronic store. Surprisingly the camera section was mostly empty.

Alice Potter

Super Fast and helpful staff! Huge thanks to Ryan!!

Philippe Schlesser

Always a poor customer experience. Few products in stock. If an employee decides to finally engage, they usually lack any specific knowledge, pull out their tablet and offer to ‘order it online and ship it to our store.’ And that’s why retail stores are dying. You have to provide a customer experience, everyone can order online themselves.

Sean Edwardson

It's a best buy

Brent Campbell

Been there in person, and sales staff knew little about the T.V's, Sound equipment we shopped for. Now I'm trying to reach them by phone for something relating to my work and no one answers. I didn't think phones were obsolete just yet. Poor overall, I'll go to Hamilton from now on.

Aries Gold

Customer service lackluster at best

Steven Jones

Two staff helped me and gave great advice. Good service. I wish the Kelowna store was as good.

Jody Trandana

Shop here if you want some noobs struggle to explain how technology works. Then spend half an hour trying to actually find the performance specs/ hardware details that employees should know (but dont) and dont keep on display. Their warranty also went way downhill

Joe Everyman

While I hear of others having a bad experience here, I have yet to be treated poorly.

The Rev. Peter van der Leelie

Great service when buying electronics. Staff took time to explain everything and how newly purchased ipad works.

Morey Zwarich

Brutal service was suppose to have appliances delivered but nothing showed up on the day, i called and they told me that they would be there week later than it was suppose to be. Tried to get a discount or store credit or something for the terrible service but all I got was the "im sorry sir" they even told me "next time it won't happen" but im sorry to say there won't be a next time, boycotting Best Buy. The people at Future shop were way better to deal with. This store is a joke they have terrible people working for them.

jehissonC

Only the basic stuff sold in this store, not a wide variety on electronics, understandable being a small town store.

martino Villadari

Electronic and appliances store. A fraction of items you can find online. They seem to have a system with someone welcoming you at the door guiding you where you need to go to find what you are looking for. Usually lots of staff to help you.

Andrea Rock

Lots of items on sale. Many salesclerks available to help with questions. The GEEK SQUAD is available for all computer needs and questions. Had a great visit when I went Nov.2018.

linda latimer

Took forever to get someone to help us... n at least 10 minutes waiting for someone to ring our stuff in ... no line up at the till just... no there

Bradley Munro

Bestbuy is Bestbuy right....not always. The staff were unusually helpful and courteous. Not sure if it is a smaller town thing (vs Vancouver were you get a sneer if you are not buying right away) but I was extremely pleased with my dealings with them in Kamloops.

Craig Robillard

Have everything i have always needed. Will go back

Chad McColm

Return was quick and friendly. They didn't have the drive I wanted on the shelf but the Geek Squad guy had one in the back he sold to me so I ended up with exactly what I wanted

Wayne Allison

Limited selection..Best Buy just ain't like it used to be.

Brady McDonald

Horrible experience managers kinda of a knob. And walked around 20 mins to have 3-4 sales associate turn around and run away. Not a hop to kinda sales team.

Chad Leachman

Staff happy to help out.

Rick Greenwood

All your electronics plus more just near the Cineplex and mall, take the car for free parking and grab a bite to eat before you sit down to watch your newly purchased television set from the best buy in the city

lord shrek

Very good love it there

karthick V

Good for best offers

Jacob Beeds

love going here to enjoy the new electronics and the staff is very friendly and helpful the product demos are something that I really enjoy about Best Buy as there are two locations here in Kamloops that I know of

Adam Dufrat

I was greeted right away when I walked in and was asked if I needed any help. I later had another associate approach me while browsing to make sure I was being looked after. Exceptional service this time around. Keep it up folks.

Nam 69

I will shop here if I know what I want customer service is lacking imo

J B

A lot of empty shelves.

Taylor Chamberlin

Stood in line with two small children for over an hour to inquire about a plan offer for our cell phone. There was no one else able to answer or direct us. Once we got to the front of the line, the details, which were not available in any of the advertisements, said for new bell costumers only so with over and hour of wait we had our answer in less than a few seconds. What a waste of my time. Poor service and poorly executed.

arch manju

My experience has always been great at Brandon Best Buy but this time I am very frustrated. We ordered a sl2 camera, bag and memory card bundle but only camera was delivered to the store. The paperwork clearly mentioned about the bundle but no one bothered to check. When we went to pick up we were told that the bag was inside the packaging. When we opened the packaging in store no bag or memory card was found. Plus we were told that they would file a claim and let us know in 24 hours. Within ten minutes of leaving store, we received a call from the store and told that we had to place claim ourselves and now we have to wait 15 days to get our bag and card we already paid for. The main reason to shop in store is for service.When we pay promptly without hesitation, the least we expect is good service.very very disappointed Best Buy!

Devin D

Excellent service, staff (Karim and Shuba) went above and beyond to helping me choose a new iPhone!

Ken Mickalishen

Changed my phone carrier here. I could have done it myself but gained allot of information from he rep. Worth spending the 30$ for me to have them do it and I know I can ask them questions if I have any.

Aarsh Jajal

They should change their name to “BEST EVERYTHING” !

Grandepapi007

Staff is usually friendly but sometimes can be a bit rude about certain things. I purchased a item from them and had purchased a plan for the item for damage. The item had been damaged and they did not want to replace it and said under my file I had never purchased it.