Reviews of The Source (Computer Repair)

S Genereux

Ok choice and good prices

Jessica Hammond

Great store, better employees! Phone company that was giving us a struggle for an upgrade had Kylea on the phone with them for almost an hour, super helpful, patient and got stuff done. Once I came back for my upgrade Kylea was off that day and Rob helped me out instead. Again, a great experience! He was knowledgeable and helpful with all my questions and made the whole thing easy and quick. Highly recommended getting your next phone from these two, they are funny, helpful and take time with their customers. Thanks again guys!

Dhaval B

Great customer service, Bought Bose Over Ear Headphones. Alan (I hope that's the right name) provided very nice customer service in very friendly manner. Thanks for enhancing my shopping experience.

Chris M

Good selections, helpful staff.

Doug Morneau

My Daughter switched from Telus to Bell, was told it will take 5 hours to unlock my phone well it's day five, after being told multiple times I will receive an email shortly i'm really getting annoyed with their inconsistent service and unreliability! Maybe Bell Mobility isn't the right phone provider! Any help in resolving this would be greatly appreciated.

Prabhjeet Grewal

Store packed with latest staff and staff is awesome

Markus Lauff

(Translated) quite expensive, only for the "forgotten" cables, adapters, ... (Original) recht teuer, lediglich für die "vergessenen" Kabel, Adapter, ...

Austin H

Being the only place to by video games in town you’d think they’d have games in the launch day. Like every other store would. But I’ve never seen a game arrive on time there and it’s extremely annoying. Staff also don’t seem to care

Becca Jael

Nice staff. Lots of cool gadgets.

Bryan White

Wow wow wow!!! Linette was one of the best customer service rep I have dealt with in a while. She was so nice and knowledgeable!!! 10 stars!!

Dr Rudi Niemand

Great experience! Friendly staff.

Gaia Chagnon

They dont price match online. They overcharge 50+ dollars per item.

Wesley Nicolau

(Translated) Electronics store (Original) Loja de eletrônicos

Leanne Jenell

Okay this is such an overdue review! To Lenette, Curtis and Noah, thank you for the INCREDIBLE help you gave me getting a new phone. Not only did they listen to my worries and needs, but they made me laugh and feel comfortable upgrading my phone without the need of my parents. In the sense that they all guided me and made it easy, so thank you!!

gavin english

Noah was amazing. From start the finish he made me feel ????????✈????. Best in the business.

Krystian Bajnok

Staff is nice

윤규남

(Translated) Small service with friendly staff, good service. (Original) 아담한 매장으로 친절한 직원의 서비스가 좋았습니다.

harjit walia

Had a great experience at Source Banff especially with Noah (Sales Associates) and got a great deal on Apple Airpods Pro

Rogue Ronin

Great location , amazing staff!

Amy Sargeant

Had the most amazing experience at the source in Banff today! When I tell you these men are extremely polite, inviting, funny, productive and all round great at what they do its amazing! By far the greatest experience I've ever had purchasing a phone. The biggest shout out to the best Rob, thank you so much for your guidance, knowledge and help today :) and to the other gentlemen; Noah, Ivan, Curtis, and Thomas thank you for keeping me entertained and laughing whilst we got things sorted! Would 10/10 recommend this place!

Angus Cummings

Pricey but staff are eager to help. Only electronics store in town, I had to visit to pick up an external hard drive (priced ok) because I've filled all my SD cards in the national park ;)

MarcoinTheMountains Michayluk

The staff have been super helpful

Stephen Hubbard

Bought a DVD/BluRay player from this location while staying in town. The staff helped me choose one that worked for my needs.

Simon Fauteux

(Translated) Source (Original) La Source

David Cho

It is convenient

RB Areta

Went to the store last night for a refund of 2years extended warranty,transaction was done by the non apologetic manager. Flavorful words was used on me to add 2 years extended warranty when I purchased my beats headphones ' in store replacement' to be exact was the word. After the transaction of the refund ,staff named Joey asked me why I did the refund and told him the whole story., he was more sorry for me and apologized for what happened.

64thunder

Very helpful, and had exactly what I needed

Tabitha Monteith

They went above and beyond when I was in Banff for a wedding. I had brought my laptop to play a video but did not bring the right cord. So my friend and I ran down the street in our dresses, laptop in hand and into the store for help. They quickly came to our rescue and everything went smoothly. Thanks again for the great service!!

Jaxon vlogs

Went there in Banff to get a phone charger. The dude sold me the wrong charger and they are non returnable. And really expensive as well.

Canadianexplorergirl

Always an amazing experience. I have signex up for prepaid phone service, bought a ps4 and many other electronics from here. Liam is the best and so knowledgeable! The staff are patient and very helpful as well.

William Lin

Great shop

Michael “Mike” Baldridge

It's a source..

Truth Is Power

Very patient and helpful girl that help me to choose tablet.

Patricia Bates

We went there to get our new velvet phones with plans. The manager and the staff there are great. So helpful. Got our google home minis our google hub and our color changing lights as well. You guys are the best. We have naw moved from beautiful banff but we rate there store and staff a 100 :) . take care guys.

snottydyck

Was just in the store 10:30 am. I was the only customer in the store and was ready and willing to pay $800-$1600 for a laptop. The employee at the desk was far more interested in the computer she was staring at than helping a paying customer. Your loss.

Sheldon St. Bennett

Great customer service.

Matt Derosier

Inside the mall. Crazy overpriced just for some cables.

Aaron Koo

It's got the A-list covered. Head to Calgary if you need more options

Jordi Ibáñez

(Translated) We went to hire a SIM for data and telephone for Canada for 1 week. They treated us very well. (Original) Fuimos a contratar una SIM para datos y teléfono para Canadá para 1 semana. Nos trataron muy bien.

Taylor Hogan

We visit here almost once per week. Fantastic customer service and always go above and beyond!

Morgan Moakler Jessiman

Incredibly helpful and friendly staff. I always get what I’m looking for, and it’s only takes about 5 seconds of looking confused for a staff member to quickly help me out.

Marc Emond

They told you you will have 2 replacements and u got just reparations that is totally false publicity. ????

Liam o'brien

Very helpful and truthful

Rod Bettcher

Had a very pleasant experience, enjoyed the food, simply well prepared and tasty. Alex our waitress was excellent serving our group of over 20 people!!!!!

Marc MacLean

High prices. Not very knowledgeable staff.

Jonathan Grimard

(Translated) Beautiful grocery (Original) Belle épicerie

Marc MacIntyre

Excellent service and products

Simon Beaton

When I first arrived in Banff I went to The Source to set up a mobile phone plan. Liam at the store found me the best product at the best price - doing all of it in a really friendly, welcoming smile. While the company that I signed on with messed me around for two months, Liam stood by the deal and worked tirelessly to ensure that it would work out. When he went to the store manager (who was named Simon, like myself) both worked together again and again to resolve the issue - which they did. Would recommend Banff The Source to anyone, just due to the incredible staff here. ...Also, Liam needs a promotion!

Jeffrey Morin

Terrible selection for video games. And when the actually order the triple A titles they'll order 4 at most.

Stacy Cao

Linette is the best sales associate ever!!! She is genuinely welcoming, helpful and patient in assisting me finding what I need and best value. I’m very satisfied with my new iPhone and laptop!

Linda Ellenberger

I had the a huge problem and this amazing team of 4 was there to help. I could not have got through without them. The problem was I had accidentally erased all photos from an SDCard. They listened they were patient and asked if they could try and recover them. I came back 45minutes later and they had contacted the right person and recovered them all. I can not thank them enough.4 big smiles and 4 big hearts.. Thanks again guys. The Source in Banff is tops in my eyes.

Bernice Hinde

Kylea is a wonderful asset to your business. You should take special care of her

C L (Saul_Good)

The only electronics store in town. If they don’t have it, your headed to Calgary????

Amarjit Singh

I bought charger and USB as I am new in canada amazing customer service. Located in cascade mall

Madeleine Lee Gow

If I could give this store negative stars I would. -5. I am highly disappointed. Today I went into the Banff source store located in the cascade mall where I was hopefully going to attain a new mobile phone. I was shocked and apauled at the service I received. Firstly it took the staff at least 5 minutesmto acknowledge that I had even entered the store where there was only 1 other customer inside and subsequently offer what they believed to be help. Once the attendant, Liam came over I explained my budget and what I wanted in the phone. He then repeatedly tried to sell me something twice my budget and also had no other knowledge of any other products that would of suited me better. He took me to the counter where he continued to say 'do you really want this phone, it's not good'. I was beginning to become frustrated. He continued to be condescending and judgemental and made me feel that I was unwanted and this sale was a chore . I was then rudely passed onto another employee as Liam needed to go on lunch break and was left again with another rude employee . He then continued to tell me my choices where wrong and that I should not buy the phone I wanted, however was not given any explanations or alternatives that fitted my needs. I was then left standing at the counter with the salesman who just gave me the impression that I should leave. I was incredibly disappointed in my experience and would never recommend the store to anyone. I truly hope the staff take a good hard look at themselves and get a lesson in how to treat customers.

Gemma Brent

All the staff were absolutely no help, and showed no interest in helping us buy a new phone. They were useless with information on products and borderline rude. We left very unimpressed they need to learn some customer service skills or leave forever. This isn't the first bad experience I have had.

Jack Harding

I just got a new phone with the help of the English gentleman working at The Source, and I couldn't recommend him more strongly! He helped me every step of the way, double checked everything thoroughly, and was very pleasant and personable. Good stuff!

Mijin Youn

I really really appreciated that I had a great chance to have Linette to get a new phone. I was traveling and broke my phone. She put all the effort and the time she could do for me. She was walking through with me all the hard time I was having. Highly highly recommend to find Linette whoever wants an amazing service.

松みみ松

Walked in just to buy a very small item, ended up coming back and change mobile provider to Bell for the entire family. Getting the amazing service to help me out for finding the right item for my needs, although it was just a portable battery, Rob was amazingly helpful and kind, he sure earned my trust to do the magic. When he was sharing about the promotions running, all the benefits I would receive by switching the mobile providers, he made me believe he truly cares, and he is only trying to do the best thing for us. His manager, Curtis and his colleagues were also very friendly and supportive. Nice to have your store in this small community. We do not need to travel all the way to the city and get what we need… with amazing service.

hong yue liu

Good

Nadine Brooks

Visited shop yesterday for Xmas gift for son, to buy GoPro 8 bundle. Store had item advertised with additional items in bundle at 469.99. I was then told I had to buy the additional items separately because the store had not been given the items by GoPro in the bundle, which cost an extra 130. I then went outside to discuss with husband, and the sale ticket was removed by sales assistant. Due to it being Xmas eve and limited stores to buy from, I bought this item with the extras at the extra cost, but unfortunately have been left a feeling of being conned. I'm from th UK and know we have laws about advertising items and honouring advertised price ????

A N

Subject: Insulting the customer and answering questions rudely by the shift incharge (CURTIS) in Banff Source electronics shop during Black Friday sales Morning. I think based on Judging on my appearance he insulted/ ill treated. Posted on November 29, 2020. We purchase a phone on August 21,2020 from the Source as sold by Banff source sales person. The sales person mentioned there is some credit amount can be used as a gift card and we waited till black Friday. We are opening a business in Banff so we thought to use the credit amount for purchasing some business electronics items. At the cash counter, We had been insulted, humiliated and rude to us in front of all the customer by the shift incharge Curtis in Banff Source shop. He mentioned to go to British Columbia to find the sales person who sold the phone from their shop. Since the sales person sold the phone to us did some mistake and got job transfered to British Columbia sorce store . He was fighting with my wife. No patience to listen or respecting the customer to speak. Handle the situation not properly. Sorry I am not worried about the gift amount. My family was insulted in presences of all the customers and lots of sales staff. He could have explain to us nicely. I mentioned him I will not come to back to the store of bad experience and humilated, he mentioned he doesn't care. I had to go to another store to buy some of my office electronics item. I have no idea till now why he was so rude , I think because he does not have customer service experience. I do come from hospitality back ground for 15 years. He doesn't want to listen to us from the beginning of our conversation at our final stage to make the payment in the cash counter. I cannot forget by the way he insulted my family. We left the shop not purchasing. It disturbed me for a while. How could have solved the problem: Let the customer talk and explain the situation. Not looking for any amount credit. Could have just mentioned, we will will follow up. Thinks could become positive and problem solved. I find this is respecting customer. Its a small town and local guest also love to come quite often. Instead the shift incharge ( CURTIS) mentioned us he doesn't care. Asking the us (customer) to go to British Columbia to find with his staff (Sales Rep) who sold the phone to solve the problem. Thank you. ------------------------------------------------------------------------- Posted on Date :November 30, 2020. Thank you for quick reply, I did call the toll free source contact number provided. The source customer service spoke to me nicely and recorded my complain for BANFF SOURCE STORE. She mentioned the manager will call me back. Waiting for the call from the manager. I will reply back after talking to the Manager. Thank you -----------------------------------‐-------------------------------------------- Posted on December 31st. No one called from The Source in Banff Branch. As I mentioned, its only one electronic store in Banff so they DONT CARE ABOUT CUSTOMERS. Buying the product from Source Banff or Canmore branch (Same Owner franchise company) is almost buying from online or best to buy other electronic store in Canmore.

Andrew Stevens

Good store

Gord Henry

Best place for electronics

Delaney Johnston

Rob was amazing! He was so patient when I was quite indecisive picking out a new pair of headphones. He really took the time to explain all of my options and to point out which products had warranties and might be a better investment long term. He was also so considerate of my budget and helped me find the best product within it. Thank you for going so above & beyond, Rob! You have no idea how much I appreciate it!