I lived in the Trent Durham residence the first year it was built. It is understandable that, due to the pandemic, some difficulties occurred but that does not excuse the complete and utter incompetence I experienced from the majority of staff while living there. Students are never informed on updates on protocols or really anything and get punished for breaking rules they didn't even know were in place. The staff is also never informed as I've experienced on numerous occasions staff being completely unable to help me with an issue because their higher ups don't inform them on anything. Furthermore, throughout the year there were numerous promises made to the students which were never kept, the building still was not completely finished after my school year was over (there were maintenance workers in the building everyday trying to fix things but only ever succeeding in setting off alarms). The cafeteria serves nothing healthy, except for a terrible chicken caesar salad, everything is deep fried. I also noticed many safety issues such as, maintenance workers leaving a disgusting mess after cutting into the ceiling or walls and students not being informed on evacuation protocols (even after I addressed the severity of this issue with the head of the housing department). Having my first year of university occur during a pandemic was disappointing as is, but the Trent Durham residence somehow made it worse. Truly, the only positive thing I have to say about this place is that it gave me the opportunity to make incredible friends but, if it wasn't for those friends, I would've moved out after the second just like half of the students who came in first semester did. Trent Durham has a lot of work to do; if I could put 0 stars, I would.