I had some very good experiences while taking courses at VISA, but I also had a few bad ones. I really liked my teachers, the classroom environment, the content we where learning, and the flexible scheduling. Unfortunately, due to a miscommunication between a few different staff members, on portfolio day for my intro drawing class (halfway through the course) all of my work got thrown out because it wasn't being stored in the "correct place". Mind you, this was the only place I had been told by staff that I could store my work at the school. This was incredibly discouraging and disappointing to me, as some of my best works where in there, and I was planning to use those works to apply for a program. I ended up dropping the class.
I'm pretty unhappy with how the school's director handled the situation. We talked and sorted out a deal that I would get a tuition credit for the class that I dropped, and a gift card for the supplies that I lost, which is an agreement I was fine with. When I actually received the card with the credit in it, she suggested that I "pick up a cardboard portfolio for future safekeeping of my work", which I found to be very backhanded, disrespectful, and unappreciated. Especially seeing as I came to class with a portfolio the day I found out that I didn't actually have any pieces to put in it anymore because it had all been thrown in the trash. All in all, I enjoyed my actual classes immensely and will use my tuition credit to take another class at VISA, but I was planning to apply for a program there which I'm no longer doing because of the bad experience I had.