Reviews of Volkswagen St. John’s (Coffee Shop)

Evan

It was very fast service and people were polite!

Ones paC16

Amazing....☝️????????

Mary Thornhill

Wasn't pleased with the service

Tunde

Excellent after sales services

Jennifer Collins

I recently purchased a new 2021 Jetta and the experience was amazing from the sales to the service department . I had my snow tires installed the other day and the service department experience was the best experience I ever had from a dealership. Thank you Volkswagen St Johns you have a customer for life.

T3CHGY007

Lots of great deals! Great sales people!

Russell Bartlett

Great staff and service.

Marlene Finn

Awesome place!

Bonnie & Dave Reardon

Great service!

Beech House Garage

Ive been a customer for 15 years. Ive purchased new here and brought vehicles for service here that I've acquired from out of province. Always been treated like a very valued customer. Dan has assembled a great team! Recently, I needed a part from Germany, Meghan was super helpful. Thx.

RongChen Dong

Really good customer service

Jonathan Butt

Go out of the way to help

Morgan Walsh

I initially called to get a copy of some documents. They reasured me that they would call me back with then information. No phone call. I then drove to the dealership looking for said documents and was waiting an incredibly long time before someone even attempted to come help; I ended up making eye contact with someone behind a desk from the other side of the show room, and gestured that I was upset as to why no one was willing to help me. Lastly when the reception person finally attempted to help me, they were not informative and not personable. (I'd like to add that the people who walked in after me we're greeted and served before I managed to even talk to an employee.) Very poor customer service.

Michael Lawlor

The customer service is absolutely amazing. 100% satisfied.

B. Wagner

I drove VW most of my life. After several disappointing experiences (sales and service) with this dealer I picked a different car dealer in St. John's. Things have been much better after switching.

Ken Pinksen

Great service once again. Thanks to Danny for getting us in on short notice and giving us his car for the day.

Ken Warren

Great people Do what they can to help Relaxed not high pressure

Vicky MC

Elitist snobs that took 3 weeks to call me on a car after I had purchased another car elsewhere.

Niki Mercer

Loved the service the first time I went to get my VW an inspection and tires put on, however the second and third time I went was a terrifying experience as I have been bulldozed and whirlwinded by the service team while explaining the work that needed to be done and then as a suprise they told me that my transmission needed to be flushed and would not give me a ball park price for what it would cost pre-pick up then added an extra 300-400 to my bill that was not originally agreed on. Thankfully I will not be getting another VW DUE TO THESE EXPERIENCES. I have also noticed that the company does not respond to opportunities for improvement. For more information please see previous reviews.

Mark Otfinowski

That was ok.

Mike Burden

My first and last experience here with my new second-hand VW... What a BAD one! They charged me $460 for an oil change, tire rotation, and to plug in a speaker! One full hour labour simply because the speaker was unplugged!! The lady at the counter was very dismissive of my concern, repeating over and over that I had agreed to the diagnostic rate (150/hour!!!), and she told me the manager was too busy and could not speak with me!! I certainly did not agree to pay for 1 full hour for what should have been 10 minutes of work!! She told me they found broken clips in the panel (It was fine before they touched it), which of course I was not notified of before they allegedly began repairing them (repairing a clip? really?) To make matters worse, when it came time to pay, she tells me their internet had been down for 1 hour with no sign of being fixed any time soon, and so they could take cash only! She had only called me 20 minutes prior to say they were ready for me, and nobody bothered to tell me of the outage at the time or even call me back to let me know... She was unable to produce a copy of my invoice by any other means, and she would not let me take my vehicle until after I went to the bank to withdraw cash!!! UNREAL!! Take your business elsewhere, this one is the the definition of a STEALERSHIP!!

Cindy Maher

Very helpful staff and pet friendly!

Kathleen O'Dea

absolutely the worst service in town. They had our vehicle for 7 weeks on a recalled part, avoided our calls the whole time, and declined to offer us a loaner until just now, with the part set to arrive Monday. Got much more satisfaction from VW Canada when we called to complain, which is certainly the only reason they're loaning us a car now. They ignored my calls repeatedly and frequently ignored our messages asking for a time line on delivery. I'll never own a VW in town again just so that I don't have to deal with the awful service VW provides here. edited to add, we had more problems immediately after we picked up the car. we brought it back and they gave us a loaner back while they look at it. then they sold the loaner while we had it! and we had to leave work early to accommodate more idiocy from the staff. safe to say we didn't have the next repair done, we're taking it to FRESHWATER AUTO instead because they're much better.

mikepower87

Great service so far

Edward Baldwin

The showroom itself is very clean and spacious, staff very friendly and accommodating, and I was very pleased with the vehicle selection.

Melissa McDonald

Worst customer service I ever experienced!! Extremely rude lady working on service desk. I was not informed about the cost of my service appointment prior to the work being completed and was shocked to receive a bill for over $800. This was my first and last service at Volkswagen!! I can get the same work done elsewhere for a fraction of the price while also receiving superior customer service.

Jo Louw

Fairly good services, unfortunately my car was not washed, or an offer of a wash at a more convenient Time. Again I'm disappointed

Paddy Wadden

I bought a 2019 Jetta and the service, insight and recommendations throughout the buying process was superb! The one time I brought it in for service my issue was dealt with swiftly, right away and there was constant communication between myself and the dealership. 5/5 fully recommend!

Michael Dawe

Enjoyed meeting salesman. Very friendly and excellant prices on all the vehicles

Ben Cooper

Great sales team. Service department needs a lot of work.

Adam Budgell

The best VW in all of Atlantic Canada! The staff and service here are top notch.

Kathy Crewe

Recently had my Touareg in for repairs. I was provided with “complimentary roadside assistance” for six months. On the way to work this am and got a flat tire. Called them 936am and was told it would be 90 min before someone arrived. It’s been 180 min and counting. Lesson: always beware of “complimentary” service. Thank you again Volkswagen, my experiences with you continue the same as always.

Devin Sooley

After making contact with VW St. John’s about damage to my car which was unclear if warranty or insurance would cover it. I was informed that a massive miscommunication was the main source of my issues with the damage revolving around my car. Which actually stemmed from my insurance provider. Although VW also lacked in communication during the situation at the end I was very happy with the respect and how I was handled after I was able to make contact and get the full details of the situation from the executive level at VW. I have since removed my negative review on their page based on the updated information I have! I’m excited to get behind the wheel again after a week!

Jean Landry

Purchased a "CERTIFIED" Preowned vehicle in October 2019. We were assured by the salesman at the time that EVERY certified preowned vehicle went through a rigorous 112 point inspection before receiving their seal of approval. It seemed like a good deal - good condition, low mileage. The salesman even offered to knock off a couple thousand to get it within our budget. We were even able to afford the extended 5 year warranty. Not even SIX months after we purchased the vehicle, we hear this knocking sound in the back of the vehicle. We take it to our now local shop who tell us "there is no way this vehicle should have ever met the certified inspection". And because the problem was due to previous corrosion, the extended warranty would not cover it. We contact Bill Matthew's where we purchased the vehicle to be told "well a lot can happen in six months, so we can't do anything to help you." Absolutely DISPICABLE customer service, SHODDY "112 point inspection ". Stay FAR FAR FAR away from any "certified preowned". Volkswagen brand should be embarrassed to have this as their face in Newfoundland.

Alan Thygesen

Excellent as usual..

Bernie Morgan

Terrible service, Vehicle has been in for service 3 times in 2 months, all for warranty related issues. The vehicle was returned to me, and I was advised it was fixed, only to have the same issue immediately afterward. The service department displayed a total unwillingness to work with me to arrange alternate transportation (rental / loaner / demo) despite my suggestions on how to resolve the problem. Credibility of maintenance staff is seriously questionable as they stated that they replaced a specific part, only to take my vehicle back 3 weeks later and have the same part diagnosed as the problem. Furthermore, their technician suggested I replace my wipers, which I were changed 4 days prior to that visit. Dealership offered loaner cars, but did not disclose and age requirement (25) to take one, and since then, I have yet to been able to book an appointment in a reasonable time frame with a loaner available. Dealership expected me to solve my own transportation needs. Would not recommend this dealership to anyone, based solely on the service department.

Calvin Corkum

Robbie was a pleasure to deal with. Answered emails promptly and made sure everything was ready to go when we requested. That's the way business should be.

Allan LeGrow

Wait 3 weeks for a service appointment only to be told another 2+ weeks for a part and another appointment. Our last Audi.

Heidi Dawe

Number one for top customer service!!! Love my new Tiguan!!!

Jim Power

Friendly staff well stocked parts dept

Karen Moores

Shayne M is very professional - my past VW experiences in NL were horrible but Shayne is very different - absolutely excellent, no BS, super kind. I needed tires/service resolution and although he in sales, he was able to connect me to the right person! Thanks, Shayne + vw give him a raise! :)

Shane Fish

Friendly welcoming staff. Good service all round.

Taylor Marsh

Terrible service

Les Finn

Great team! Great Service all around

Pierre LeGresley

This was my last visit ever.

Fred Osborne

Great personal and service!

Colton Etheridge

VW cars are great. Great performance, great price, you can't beat them. However, this particular dealership is awful and has extremely poor business practices. I recommended a used VW Golf to a friend of mine at this location. He purchased the vehicle and enjoyed it for a total of 6 months before the computer unit malfunctioned and the car would no-longer start. Upon bringing it in to BM VW the service folks were unwilling to help with the car saying it was fine when it left the lot (4,000km off the lot). They recommend buying their computer unit, but allow him to purchase a used one and tried to install the unit. After install the unit would still not work, they blamed the used part at which point he folded at purchased the new part. $1,500 later they install the part and find the service team had fried the ignition with the used part they tried the first time. Asked for another $1500 to fix this issue. Would absolutely never recommend this location, ship in your VW cars from away!

Gary Bishop

Good service and people. Quality product.

E M

Great bunch here, honest folks

Dian Pan

Very good service and kind staff.

Jessica White

SUPER customer service. All the staff are polite and well mannered, great selection of new and used vehicles.

Ryan Hunt

Friendly helpful staff. Brought back my car for the emissions cheat and everyone there helped like I was buying a car. I called in and I even got emails back long after they closed.

Jim Harris

Top notch sales and service team. A great group of nice people. I love my Tiguan.

Mike Woodford

I was in St Johns on vacation and asked about a quick oil change. I was told it would take 45 min to 1 hour over the phone. The next morning at 745, I was told the same thing, 45 min to 1 hour. After 1.5 hrs, I was told that the oil change was done but the tech was now on a 20 min break. 45 min later, car still not ready, I was told that there was a meeting for the techs and that my car would be right out. My car was not ready until 1055, I expressed that the service was not a good experience and asked to speak to a manager, none were available so I left my name and number for a return call. 2 hrs and 45 min later, I still have not been called...this has been my worst VW experience, customer service is not a priority!

Jackie Smith

Amazing service and an overall great experience!

Keith Doran

First visit was unsuccessful, nothing fixed, and incorrect diagnosis. Second time, ignored one of the previous issues and nothing fixed again. Left with all the same issues as before and charged a few hundred in diagnostic fees. On a 3 year old car. Absolutely terrible. Won’t be back. Brent’s awesome though.

Roy Douglas

Great service and competitive pricing.

Agg Maher

Awesome dealership and my salesman Arthur Haynes is the best, a couple of weeks ago I returned from holidays to find the front of om Tiguan covered with orange spray paint spatters. Went to the dealership and Arther arranged for me to bring my Tiguan back in a couple of days and have it cleaned free of charge. I am so thankful as it was nearly 4 hours work that I sure didn’t want to have to pay for.

Chels Eds

Always top notch service! Is there a way to give Ryan Murphy 5 stars?! ✌????

Cameron Campbell

Pretty decent service and only choice for new VW. Why does the coffee machine sound like a motorcycle?

Andrew Follett

Additional costs, parts not in stock greasy sales people.

Steve Dykeman

Worst service I have ever had to deal with in my entire life. I just bought a new Tiguan and was suppose to have my winter tires installed when they did the PDI. when I signed for the vehicle, they said the tires weren't in. Every week, I had to call and ask about the tires even though they said they were going to keep us in the loop. 5 weeks later, they called telling my wife our winter tires were still not in. So I went in there asking if they were walking the tires there. Surprising enough, they found tires while I was there talking with them. This will be the last vehicle we ever get from VW

Maan

Customer service is not good at all. I ordered a part of bumper grill for $157. They ask me that you wanna pre pay or want to pay after part received. I agree to prepay. After that I been through Minor car accident and got recovered that part by insurance and between time of one month I never get call for pickup my order. Then I went to dealer ship to cancel the part and they totally disagree to refund money even I not received the part I ordered. After lot of argument with manager I got refund $74 out of $157

Rebecca Jane

Absolutely horrible customer service!! They scheduled me for a service appointment a week in advance only to call me after I dropped the car off to say they didn’t have the part. They couldn’t tell me when the part would be in and they also wouldn’t give me a loaner car to drive until they could get the new part. When I asked why they didn’t order the part a week in advance since they knew I was bringing the car in to get this part changed, they said they “don’t do that”. I have had so many problems with this terrible company since I bought my car 3 years ago and I dread every time I have to deal with them. Do not buy a volkswagen, especially from this location!!!!