Here we offer you all the feddbacks of real people like you who use the products of Surplus Furniture & Mattress Warehouse (Coffee Shop) near to the territory of Wabana (Canada).
Now this firm has a rating of 4 stars out of 5 and that rating has been calculated on 127 reviews.
As you can read, its rating is really good, and it's founded on a high number of scores, so we can say that the rating is quite credible. If many people have bothered to give their score when they are happy with the service, is that it works.
You know that we do not usually bother to put tatings when these are correct and we usually do it only if we've had a problem or issue...
This Coffee Shop is included in the category of Furniture store.
The salespeople here are so aggressive, they pounce on you as soon as you enter the door and follow you around. Very very uncomfortable. Furniture is cheap but poor quality. I would not recommend.
Delivery was quicker than expected paid for it got it the same day.
Dislike being followed
Awesome customer service! Amazing furniture and low costs! what more could you ask for! The staff at this location are amazing and very helpful. They were able to answer all questions I had as well as help me pick out the items I needed for my New Home. The District Manager herself even walked through the store with me and helped me personally. I will definitely be shopping here again! Thank You So Much!!!
The associate that spoke with me was friendly, however quite pushy on selling me things I did not require. It was evident that they work on commission as I went there to buy an inexpensive coffee table and instead we were shown beds/sofas/loveseats etc. Not a comfortable environment to shop. I got my coffee table and got the hell out of there!
Great prices and staff. Truly friendly people
Too expensive for someone on a fixed budget
Amazing staff and shopping experience. Staff were very friendly and knowledgeable, Helped us choose the right option for us. Very made our shopping experience effortless!
A good place to save money and buy the good furniture! Nice staffs!
Your flyer is vary miss leading it's just to get people in the door then you hit them with the real price I'll never purchase anything from your store again
Sold us three garbage units of furniture and their employee started cursing and swearing at me. Was his name Alex? Yeah, i don't suggest anyone purchase from here.
Shaun from Surplus was very helpful and attentive to my needs, and made additional suggestions to accompany my original purchases, that only made sense. Thank you for your help!
Yesterday was my very first time buying a mattress and getting approved for my credit! The day started off well but slowly got worse when we couldn't find any great mattress', and some of the sales people were not great. After we had lunch we went to one last store for our last attempt. I walked in to Surplus and immediately was greated by a lady named Amanda. Let me just say that after meeting her my shopping experience went through the roof. The staff were friendly, there was music playing which made me feel like I could actually talk, instead of being quiet like some of the other stores. Amanda showed us some mattresses and the very first one we lied on was perfect! She said it was in stock, and the warehouse was open until 8 so it was so convenient for pickup! With the mattress came the box spring and bed rail. She also sold me a baby leather chair, a coat rack, an accent chair, a mirror, an accent pillow, mattress cover, and a pillow cover. My boyfriend even put a sectional on Layway! But here's the thing, I never felt forced into buying this like other places. Her personality and demeanor towards me made me WANT to buy more! I spent $2200 TOTAL the same amount I would have spent at another place just for a king mattress and box springs. Instead I spent the same amount at Surplus and got all this extra stuff! SHE'S AMAZING!!! Go to Surplus, talk to a Amanda, make a big purchase and feel good about it!
Employees were friendly
I went there January 29th to order the Malden Dante midnight sofa. Spoke with Baha W (very nice person) regarding the sofa. The sofa is not in stock and I will have to wait for the shipments to come in to see what's in the trucks. I put a $100 down to purchase the sofa (hold it) haven't heard from anyone since. I have been trying to call no one is answering the phone and there is a absurd message on the voice mail. Completely unprofessional.
Pay for the Warranty. Prised for quality
Lots of selection, reasonable prices and great packages. There is a fee for delivery and the salespeople are pushy but nice.
Great sales and prices and wonderful customer service. The sales reps are friendly and helpful without being pushy
Same day delivery ✔️ Friendly and knowledgeable staff ✔️ Quick and convenient transaction ✔️ Products offered online were available to me ✔️ All I wanted was a new bed, so I think that was a pretty good deal ????
The staff are super friendly and down to earth, and the prices are amazing! The furniture is good quality, and the guys will go out of their way to help you. Great experience every time!
Very nice selection and competitive pricing makes this place a favourite for people looking for deals. Derek made everything easy for me by understanding exactly what I was looking for. Also delivery is promised the next day ( eventhough its a Sunday)
Good prices but the large number of staff seem shady and willing to say anything to make the sale.
I had originally scored Surplus a 1 because of an issue that we had with a sofa we purchased. 3 years old and we had to recently toss it. Contacted them when we initially had issues and they did nothing. They were kind enough to contact me and offer an in store credit which we Did use on items that we desperately needed. It may not recoup the price we lost on the new sofa but it's something. Dan, their new manager, was absolutely fantastic! I'm in management and he handled our situation the best that he could. Because of that I give them a 4 star. (Not a 5 because I'm still a pissed about the sofa). Thanks to Dan and his team!
As a longtime customer of Surplus Furniture, once again they did not disappoint! Derek and Dan were extremely helpful. Derek helped us find the sectional we were looking for and Dan ensured that we got the best price in town! We will definitely be back in the future. Thanks again guys!
I found them great to deal with. Especially the Store Manager, Dan. It is impossible to get as much furniture for as little anywhere else. As it is mass produced furniture there can be a few little imperfections from time to time. There were a few with our furniture. When we let Dan know he didn't question the authenticity of our cliam and made it right immediately and to our satisfaction. Truthfully, for the price we paid the furniture actually looks fantastic. If it lasts only a few years we got our money's worth but i expect it will last for a good while. Financing is quick and easy. If you choose the 12 month differed payment make sure you pay it in full by deadline or the interest will be harsh. Ask lots of questions. Great experiene.
Guys are really friendly and fun
We got bought furniture for our livingroom and a bed for our daughter.. Wonderful service and great staff.Will definitely get more in the future
Got my .bed there great price
The salespeople were very helpful and the furniture reasonably priced.
Nice sekection
Bought a mattress at this place, 5 months later the mattress fell apart. Customer service was amazing But they replace my mattress after waiting couple of months of investigating.
Great deals and customer service
Friendly service and helpful
Bought a new bed from here a few days ago. The service was prompt, very friendly and informative. I was in and out within 20 minutes and had my bed delivered later the same day. Will definitely be shopping here again and would definitely recommend checking this place out!
Had a phenomenal experience with these guys. Had our couch and loveseat in the living room within 24 hours, and it was 400 bucks cheaper than the competition! Incredible service, great quality. They went above and beyond to make it easy for us! Highly recommended!
No pressure, amazing service. Found a couch and a kitchen table set at amazing prices. Best in town! Thanks a bunch Adam & Angela!!
Steve was amazing! Prompt and courteous as soon as we walked in. He walked us to exactly what we were looking for and worked out a deal we settled on. Best furniture salesman ever!
St johns store was amazing they help me so much thanks for all ur help
Bobby exceeded my expectations and went above and beyond in his efforts to assist us. Great business and service
Prices aren't amazing. Service was good, not too pushy. Considering the prices delivery should be free, but it isn't. They will tie a mattress on to the roof of your car if you need it though.
Don't shop here anymore, the staff are very rude.
Good service, good selection, helpful sales people and delivery drivers.
Great Service!
High quality furniture and affordable price.
Be aware if the delivery drivers happen to gouge your new hardwood floors Surplus doesn't have the common respect to repair the damages that there delivery service caused to your home.
Fantastic customer service! Staff are friendly and very helpful. I found exactly what I was looking for and at a great price. Very happy with Surplus :)
If only I could shop there every day. Nice selection, friendly and knowledgeable staff. I go here for all my furniture shopping - and I've gotten a few of my friends to go here to. The layaway plans really appeal to some of us who are in school right now, or just don't want to make a big pricey purchase right away.
Incredible deals on brand name furniture. Check it out and compare the prices before buying something.
We walked in looking for a bed and came out with a new kitchen table, a sofa bed (the perfect solution for us), a rug, and a lamp. Adam was extremely energetic (which we loved), knowledgeable, honest, funny, and was patient with all of our questions. Thank you for an awesome first experience! I'd go again for all of my other furniture.
Nice
Prices were reasonable, but I wasn't overly impressed at the sarcasm of the service manager.
Customer service was great, but unfortunately when we were purchasing our bed set we were told they had everything but the bed frame itself which was no problem so we decided to get it. When the delivery drivers showed up (to no fault of their own) only delivered our mattress and a coffee table. When we asked about the bed set (dresser, mirror, chest, and 2 nightstands) they said they had to call their boss. When they called they were told the furniture was damaged, but no one called to let us know before they showed up. A heads up would of been nice and now we have no idea when we will be getting it. They told us it could take months which is disappointing considering we thought we would have most of it already.
Spent $7000 cash. Got no deal, as I asked for a couple but would even give me a sofa pillow!! Was told I would receive my furniture next which was fine! Then while driving home I got a phone call stating delivery would cost $175. I was floored!! I called the next morning because I was thinking I should get my $7000 back, after finding that out! When I spoke with a salesman he stated he'd only charge me $75. This isnt great customer service!! I will twice about shopping there again!!
5 stars for sure, recently purchased a Sectional from there, dealt with Shaun he was very knowledgeable and easy to talk to, we were really impressed with the whole experience, reasonable prices and great customer service. We had it delievered 2 days later and was set up for us perfectly. 100% would recommend to anyone looking for any home furnishings, we also returned just days later searching for a mates bed, again dealt with Shaun and we got one picked out, paid for and help loading into our vehicle with. No problems, defiently will return in the future!!
Great service received from Adam, purchased a sectional that was not available from their store but he found one for us in another location. Would definitely recommend this location and Adam for your next purchase.
The best service and prices in st. John's, NL!
Dan helped me get the absolute best deal on a beautiful couch and with the cheap delivery fee, the process is painless. The staff are all really friendly - greeted at the door and had our needs immediately address. Wouldn’t go anywhere else for furniture now.
Good prices, medium selection
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I visited the store on O'Leary Avenue. The prices are good and the staff is friendly but you need to make sure whatever you get delivered is going to fit in your house first. I live in Logy Bay so I was charged a non-refundable out of town delivery fee of $70. The couch didn't even make it past my front door and the men were here for about 5 mins. So I had to go back with a pickup truck and select another one so I could avoid having to waste another $70. Amanda helped me pick out a better set though and she was great. I would ask to see her if you ever plan on visiting. I would also rate this place 5 stars if it wasn't for the over priced delivery fee. I'm happy to pay extra for the convenience of it but I don't understand how it costs that much in fuel and labour for an attempted delivery.
Their delivery service is just the worst! They wasted so many hours of our time and lied to us about delivering on the set dates (while they constantly reassured us whenever we called them to check). I am going to make sure anyone who plans to purchase from them is convinced not to.
SUPER RUDE MANAGER... bad quality furniture in general. never coming back!
DO NOT and I mean DO NOT buy furniture from this place. The furniture itself is bargain basement trash. And their warranty is a complete joke. Do yourself a favour and don’t waste your money or time, just shop elsewhere... I purchased a sofa, love-seat and a bedroom set. It cost me $5000. I have owned it for seven months and it is complete garbage.
Great help, good prices, excellent same-day delivery.
Surplus furniture was by far the best company I dealt with during this moving process. Despite us being in a current health state of emergency they went above and beyond to make sure my furniture arrived promptly given the current circumstance. They did not try to profit off my situation, instead they gave me better deals than any other furniture store in the city saving me hundreds of dollars. Their workers are so friendly and really helped this process run smoothly. I would recommend them to anyone looking to buy furniture, it is better quality and lower price than any competitor in the city (trust me, I checked them all).
Ok quality, but the prices are right! Some very nice things there, but not a big selection. Staff always welcome you and are very helpful.
Friendly service from staff, great prices on furniture and the buying options are helpful when you are on a budget.
Great prices
Stopped by here to help my friend decorate her place when I was in town. Just have to say they have a great selection and great sales staff!
I got a pretty good deal on a couch
Knowledgable staff and great customer service.
Great prices and fantastic staff
The staff were extremely helpful and polite. I highly recommend this store for furniture and mattresses
Great service & friendly sales person Bobby!! Very helpful...
Great prices but the place is a little jam packed.
Awesome service!
Love it
There is no other place I will go to for my Furniture purchases. They have the best quality of furniture and the prices can’t be beat! I bought a kitchen table and chairs a few years ago. It still looks as good as the day I bought it. I haven’t seen a set like it, it’s beautiful. I need a new couch. Of course I went back to Surplus Furniture and Mattress Warehouse. I can’t wait to get my Reclining Couch delivered. Then there’s the staff. Friendly, helpful is just the tip of the iceberg. The knowledge of the products they sell...is just WOW! They guide you through the process of finding the perfect items that you need. All the staff are lovely. But, Amanda is wonderful. I highly recommend Surplus Furniture and Mattress Warehouse, you won’t be disappointed.
Very helpful and always customer focused. I didn't feel pressured to buy for the sake of buying. He made sure I was happy and I understood everything we talked about. Very happy with my experience. W.S.
It has the best deals and the service was great I highly recommend this store
Bought a mattress + box spring and sheets as a sale deal. After only a month the sheets are tearing/coming apart, and theres a slight creak in the box spring. It was a great deal, and family has bought from there before, so I know it's not necessarily the store's fault but it is annoying, especially the sheets falling apart since they're pretty comfy to sleep on. However, the service was amazing and the staff is friendly, so I would consider shooig there again or recommending it to others.
Good place to grab good bargain on furniture, everything you need is in the store. Buy and get it same day.
Great service! Huge selection to pick from. Quality furniture at very reasonable prices. Will definitely but there again.
My experience was great with the staff i knew what i wanted before i went in there and bought a bed there delivery was on time would recommend to someone looking for furniture
Great service, helpful staff, great prices. Bobby was very helpful in finding the right couch for me while giving me top service.
Bought a Ashley sofa set, not 8 months later, the arm has come loose on the love seat, took all the steps to properly file my claim, only to be told that they need a clear pic of the break, which is inside the arm and not accessible due to the structure being in the way, I informed the manager that this is not possible due to the location, and if i took it apart and tampered with the structure it would certainly be grounds to void the warranty so how would they like me to proceed,that was roughly a month ago and i have been ignored ever since, emailed twice and phoned numerous times, no reply. I feel this is very poor business on their part, i was told there was a hassle free warranty, and it is anything but!! this is my second set from them and it will surely be the last!!!!!
Myself and my girlfriend visited the store today to get new furniture as were moving into a new spot and we spoke with Bobby, he was was more then helpful we ended up leaving with a house full of furniture. He helped us with quality and pricing definitely would recommend to ask to speak with Robert/Bobby with any questions or want help finding anything
10/10. Staff are fantastic, super understanding, always around to help and show what options you have. Not to mention prices are really good! I'd definitely recommend them to anyone!
This past weekend we purchased a table set. Adam provided great service as usual with a friendly attitude. He is very welcoming and professional. Highly recommend Surplus Furniture. We would give them 5 out of 5 but we do find that the warehouse personal are not as professional as one would expect. If surplus could have a warehouse team as strong as their sales team they would be a 5 out of 5.
Do not pay for the 5 year total care plan. Its a complete rip off !!!! I've been emailing to have a year old sectional spring replaced, to finally be told the time limit has expired!!!! I have done everything I was asked to have it fixed. I say the third party is a fraud.A 5 year warranty that's not warranted within 15 months??? Cons!! I'll never buy from this place again. Once they sell you the item, there's no help afterward. Money grabbers????
Prices are just amazing and the staff is just all amazing there like friends now :) love surplus
Awesome place to get decent furniture. Prices can't be beat.
As soon as I walked I through the door there was someone there with smile ready help me out. Great prices, great furniture and an awesome staff!! Can’t wait to come back!!
Bought an 8 drawer Bedroom Dresser in there last year paid over 500 dollars for it 5 of the drawers are broken what a waste of money! It is my last buy at your store poor quality and poor customer service
These folks know what their doing! They were knowledgeable, super friendly and helped me find the perfect bed. Delivered the same day. And to top it all off, a call from Bob thanking me for my business!!! I recomend this folks to anyone. And I'm looking forward to a good night sleep. Thanks again. Zzzz
Friendly staff who are eager to help you makes it quick and easy to see what's in stock and may fit your needs. Definitely great for anyone on a budget when looking at furniture. Purchased a bed frame here a few years ago and it is solid as the first day I had it. Easy to assemble and great value.
I went to this store the day after I decided to purchase my own home. It was my first time ever buying furniture and the customer service was excellent. The employee remembered everything I had looked at weeks later when I finally decided on what i wanted. The manager here has been incredible and everyone has been willing to help out with my orders and deliveries. I would 100% recommend that anyone looking for furniture visit surplus. Their customer service and friendliness are amazing.
I love to explore the warehouse furniture myself to pick out what I like ...please don't jump on me as soon as I walk in ...it's annoying to some people .. especially me ..other wise great selection to choose from ..large selection of CANADIAN MADE to choose from ...
Good stuff! Super quick and easy, no BS and great prices. I think 2/3s of our house is furnished by these guys. Would reccomend!
Got a mattess its was good service
Absolutely awful customer service.
Great prices! Sales staff are friendly...especially Amanda(shes the best)!
I buys all my furniture here. Never been disappointed. Loves the free bonuses that they give for loyalty.
I would recommend for anybody looking for new furniture to shop here. Adam was wonderful to talk to, he helped us pick out a new couch over the phone, and it was delivered by supper time the same day, as he promised. We are delighted with the new couch! Thank you Adam, for your fantastic service, you truly did go above and beyond!!!
Bought a bed frame and headboard. Very friendly and helpful, but we were given the wrong screws for our set.
Great place, fair prices, same day delivery for $58 and fabulous service! It's the only place I go ????
Customer Service very good
Great service. No pressure. Tons of selection and good pricing. Bought a new mattress, new couch and new love seat from there in the last year. Continuous good service. Thanks so much.
Horrible experience here today. The salesman was much too aggressive and persistent trying to ask me details about the layout of my home telling me what would fit and what wouldn't. Trying to sell me the layaway and financing before we even got in through the door. I definitely won't be returning here for my furniture shopping.
Bad service. Pushy sales staff. Claims to have layaway but they just steal your money and give you nothing in return. Avoid this place
Friendly knowledgeable staff. Nice selection of furniture.
Great prices
This was my first time purchasing a new mattress, and Adam went above and beyond helping me pick out what I wanted, and even remembered what I wanted in the few different visits I made. He is so friendly, funny, nice, and definitely made me a lot more comfortable! He deserves a raise
Don't think so
Staff are very friendly, bobby was very helpful as well.
Nice here
Love new coffee table set beautiful set up
Staff are always very pushy. Prices are average, not much for savings. Recent visit giving a second chance was the same terrible experience. The woman was fairly abrupt. She asked us if we found anything we liked when only half way through the store and when we said not yet she said too bad, have a good day.... we weren't even done looking yet. Won't be going back for a third chance.
Cheep furniture
I recently paid a visit to Surplus Furniture on O'Leary Avenue and had yet another amazing experience. My first experience was about 1 year ago, I needed a full apartment furnished quickly and on budget. Amanda was a blessing sent from heaven. She was so personable, kind, understanding, and informative. Although I've never had a bad experience with other staff at the store, I still gravitate toward Amanda because of that initial impression I received. I will not purchase furniture elsewhere. I don't feel like I'm talking to a salesperson at Surplus- I feel like I'm talking to one of the girls who actually care and listen to me. In addition to the impecable service I have recieved, the quality of their furniture is great and the prices are some of the best in the city. I've made many visits, and not one hasn't been a good experience, I've worked in customer service for many years- I'm not sure what some people are expecting from a salesperson if they don't think these guys deliver good service.
Good price for mattress and delivery to door.
My wife and I were looking for a bed for our toddler. A friend had told us that they had purchased a bed at Surplus and were very happy with their purchase. Also saw some good reviews online. We showed up and as soon as we got there, a saleswoman greeted us and spoke with us for a bit, and then she handed us off to Shaun Burton. He was upfront with prices and gave us his opinion on what he felt was the best option for our situation. We got same day delivery, which was very convient. We are very happy with our purchase and our son loves his new bed. We will definitely recommend Surplus to anyone looking to make a furniture purchase.
Poor quality furniture and very rushed service. It felt like we were being attacked by the salesmen as soon as we walked in the door
The guys over there are great helped me get my first new bed would recommend them to everyone great prices as well and lots of selection
Great service! Great prices/combos!
Well for anyone looking to purchase new furniture DO NOT go to Surplus Freight on O’Leary Ave. Dad bought 2 brand new loveseats a month ago and it turns out he is allergic to the material. I called and was told that all sales are final and cannot be exchanged. He wasn’t looking for his money back, he was looking to upgrade. In my opinion, they took advantage of a senior citizen and never did they mention that all sales were final. Very poor customer service and the lady I spoke with when I did call all but hung up on me. Please feel free to share this so they don’t get the chance to take advantage of anyone else.
I don’t suggest anyone shop here , WORST SERVICE POSSIBLE. I’ve had the worst experience of my life with this place , - my first experience was last year, I paid on a dining set until I had it paid off as a gift for my mother for Mother’s Day , all I asked of them was it be delivered on time for that weekend so I arranged everything so that it would be. You would think that this would be easy enough, it gets to the location and there are legs missing for the table and the table was damaged. I was told (we can order you the legs but it will take 3-4 weeks or give you your money back) given the fact that it was bought as a gift I didn’t want to wait 3-4 weeks so obviously I got my money back as the table was damaged anyway. After paying on a table for a 2 month and finally being able to get it that is un acceptable. - my second experience was this past Friday, I have been in the market for a new bed for a while , I went to all furniture stores in St. John’s to get pricing and then decided (maybe I should give them the benefit of the doubt and try again) so I went in and had a look and they offered me a full bed at a decent price, I expressed my concern because of what happened before but was assured “ it wouldn’t happen again.” The bed was delivered the same day and fairly quickly as I had to leave to go out of town that day. They got me to sign for it before even taking it off the truck, brought it in for me and left. I assumed it was all there (as you would ) I get home today and go to put it together, take the head board out of the box, THAT’S DAMAGED and NO FOOT BOARD , FRAME OR RAILS. I am angry, upset and completely disgusted with the service from surplus despite being re assured “everything would be fine” . Fool me once shame on you , fool me twice shame on me I guess. I also assume I will have a fight on my hands Monday morning when I call again to try and have this resolved as I left a message but probably won’t have my call returned. Someone needs to speak out about this and it may have to be me.
Friendly staff in the storage , sales. Place lacks in management (the manger isn’t the best and doesn’t treat employees with respect)I had to go to the surplus location three times to collect the right material.
The lady who began to help us (Donna) was initially friendly, however when we decided that we wanted to think about it she became instantly hostile and passed us onto another employee (which we didn’t ask for) he then insulted my partner and I numerous times - which as you know, is not the best way to get return customers. P.S. to the employee who tried insulting me by telling me he has friends who took what I’m taking in unversity who are now insurance brokers, I’d be interested to know what you took in university, considering you now work in a discount furniture store?
They sold the couch and loveseat I paid for while waiting for delivery. Then it would take 2-3 weeks to get it in stock again. Poor customer service, I will never shop there again.
Prices are amazing and staff are very helpful
Staff are slighty pushy for one to make a purchase. Furniture is priced well though.
Excellent service and great prices! I bought a mattress set, bed, bedroom furniture and a desk. The salesperson who help me, Derrick, made the whole process easy helped me find the perfect mattress for me.
Friendly and very knowledgeable staff. Considered our stated needs and made suggestions based on those. Adam Hulan in particular was a pleasure to interact with.
Very very disappointed with the quality of the mattresses sold at this store.we have only had it for four years,springs are poking thru the sides. No customer provided when this issue reported to the store basically told you can email the manager but there is nothing we can do.
Good prices