Reviews of Canadian Tire (Coffee Shop)

Mark Vanee

They literally have nothing in stock ever.

Dana Christie

Love CTC Fort Erie.... The GM there is both smart and handsome!

Manfred K

Good place to buy automotive, camping, plumbing, electrical products as well as home consumer products. Staff is friendly and helpful.

Kevin Reed

Always pleasant staff and great quality products.

Rachel Holierhoek

Since the pandemic, the garden center is useless. Need to go to Niagara Falls location. Hopefully this will change for our location when things get back to normal.

Michelle Smith

Very cluttered and hard to find things. Seemed disorganized and messy.

Phil Rosettani

Moving back to this great Town a few years ago...the great Canadian Tire staff have welcomed myself and my family with open arms, warm smiles and always a positive attitude. THANK YOU to all your staff... walking into your store and being call by name makes one feel special and welcomed.

Raymond Massey

Good selection and polite staff.

glorybe03

Good service! Happy to help when asked!

Stephanie M

Manager Dana is absolutely wonderful. Not only is he cool and calm with covid and how busy the store is, he managed a seriously irate customer with respect and dignity. This was a little scary for myself and the staff around me but Dana had this guys issue resolved and out the door safely. I was really impressed with his professionalism and ability to address multiple issues all at once.

ron pearson

Very efficient and sincere business. Staff is very knowledgeable about all involved with my service .Thankyou

Kevin Tripp

almost every time I get automotive parts they give me the wrong parts. its very frustrating!!!!!!

Mirelly Lisboa

Diana in garden centre was always amazing. Many times we went there, she helped us kindly. Thank you, Diana.

Poprocks Mobile Karaoke Recording Parties

Everyone is helpful.

Professor Squall

The friendliest Canadian Tire I've ever visited and I've travelled from coast to coast by car.

Kristen Blair

Service could be better. Sometimes you can get someone to help but it's not very often.

Sheldon mayer

Stood in line for 20 minutes...pretty much par for the course in Estevan. Not impressed.

Allan Wheelock

Great service. Great staff

Vicki Gruber

Always find something fun here!!

Bruce Haydon

Typical Canadian Tire Found in a small Ontario city. Have used auto service for a number of e-tests while working in southern Ontario, and while they seem chronically understaffed for the amount of auto service business they do, service manager is always friendly and accommodating.

Bree O

Nice Canadian Tire but a bit cramped. They still have almost every product but every once in a while you will need to go to another store to find the product you want. The garden centre during the summer is great and has tonnes of plants.

Innovation Electric Inc.

Good service. The staff are really friendly here especially if your a tourist and trying to ask for directions.

Joseph Ward

Excellent job ladies only problem is the guys always think people are trying to steal things inside backpacks so people just leave store and buy products at store next door instead.

Doug Calvert

Always friendly service, well stocked, clean, and organized. It isn't the biggest Canadian Tire but rarely disappoints with selection.

Shawn Foster

Helpful staff, we found everything we needed. Nice and clean store.

Joseph LaFrenier

The staff were helpful with our questions and found everything we needed.

Mike Spiridonov

Great store, lots of deals here. Friendly staff

Lacey Lowenberg

Absolutely horrible lying managers.. I had original receipt with everything in original boxes and because the one manager was being absolutely rude and not letting me speak refused to return my items and I called toll free number a supervisor then emailed the managers and said there was no reason for them not to return the items and told me to go into the store the next day so I went in and the other manager then called the other manager up cause the one who refused me the day before called the other one and explained that he refused me yesterday so the other manager got snarky and extremely rude and said they couldn't refund me yet i have spent easily over $2000 at canadian tire in the last two months and they won't return my 125 dollars wirth of unopened still in the packaging stuff or give me back my money from my cameras that were on sale for $79.99 yet charged me $199.99 so they made me pay an extra 120 on top of what I should have yet they can't give me my money back... Im a single mom of 2 children and its covid so money is already tight and yet they enjoy robbing single moms who faithfully spend alot of money at there store!! DO NOT GO TO ESTEVAN CANADIAN TIRE THEY ARE RUDE IGNORANT PEOPLE WITH NO CUSTOMER SERVICE AT ALL AND HAVE EXTREMELY RUDE EMPLOYEES... TAKE MY WORD SPEND YOUR MONEY ANYWHERE ELSE BUT THERE!!

Peter Wiebe

Found out my wife was looking for for a good price

Martin Holder

People here know "Stuff" about "Stuff". I'm just amazed at how much "Stuff" I don't know. I also just went to purchase a bicycle tire and I left with A patio furniture and a Barbeque.

Coach Rogers

Went looking for a replacement taillight bulb for my truck. The staff were very friendly and helpful looking up the part number. I was looking for a few other things when a staff member asked me if I had found everything alright. I was surprised, as finding staff in other Canadian Tires has been difficult when I was looking for them

Cole Plaskett

Do not take your vehicle here for a safety. They tried to hose my wife for over 700 dollars of work that was entirely not necessary.

Ashley Jenkins

Great experience with Canadian Tires service department. Simon was a respectful, considerate and caring automotive technician (truly an asset to CT's customer service). I'll definitely be returning for future auto repairs and vehicular maintenance.

Sue London

I find the staff for the most part very helpful here. The challenge I have is every time I need any products for the instant pot pressure cooker they always seem to be out of stock.(eg. 8qt Inside lid rings, 8 qt instant pots, 8 qt liner pots , and any cooking accessories for that size pot) Staff in this department have not been knowledgeable at all. Do your research for your instant pot pressure cooker before stopping here.

Bev H

Exchange place for Soda Stream C02 canisters. They do an exchange for empty canisters. Be sure to call ahead as they sell out quick. Wal-Mart does not do the exchange program in Estevan, I think Can Tire is the only place here right now that does.

Tori XOXOXO

Always seem to be hitting up this spot when it’s not so busy. The cashiers are friendly and there’s no one lurking 8feet behind you like there is in Regina lol.

Matthew Persall

This is one of the largest Canadian tire stores I've ever been to. They are polite and professional, the shelves are stocked very well with nicely priced items

Kevin S

Pretty good store considering it's Fort Erie. Usually have stock on everything including sale items. Dog friendly. Which is awesome.

John Gilmour

Staff do the job at best. Some are ignorant. CTC prices have become stupid expensive for China junk. Think about it. "Canadian Tire" and nearly everything in the store is manufactured off shore. There should be a law against it.

Low Budget Hunter

Watch there pricing, they purposely place prices , that are wrong , then when you get to till there is a different price for product. They have excuses all the time, but the long and short of it is, it's done on purpose hopping you will just pay the price , instead of saying, no thanks ...keep it ... I will buy it from some where else. This is not a isolated, indecent. Lived in estevan for 10 years, and it happened , multiple times a year.

Ken Carter

A great store with a friendly helpful staff. Sometimes is quickly sold out of a product due to the fact it is a small store.

Corby Lemcke

Charged me 90 dollars to balance wheels after saying they would do them for free

John Gaunt

Had a problem with my car while crossing the border. Called and spoke to Casey. Instantly made me feel comfortable while I was panicking. He arranged for a tow to their shop. After my car was checked they told me it was just a loose battery terminal. They fixed it and didn't even charge me. I couldn't get over it. This is the best car shop I've ever been to. Cannot recommend them enough.

Ty Deg

Decent store

Jimmy Jopp

They have online shopping. Phone in your order then pick it up the next day. C/T personnel put your items in vehicle and off you go. Really handy for me 'cause I'm crippled. ????????

Wanda Butler

Love Canadian tire this store has way to much product feeling very claustrophobic

Dragon Master02

Waited in a line for 30 minutes then another another 30 minutes had 4 workers Trying to find 1 item that they miss placed,h tlast man got it right away while one nasty women told a worker if he can't find it tell us they don't have it when you had 6 in stock. Maybe if you didn't hire incompitat and rude workers you would have an organizer and functional store

dave mckeen

Helpfull staff,nice to see!

SRmainecoons Maine Coon Cattery Kittens & Babies

Great service in the automotive department, however the store manager needs to learn people skills.

Johnny Discov

Useful for finding almost anything that isn’t food .

Tammy Arsenault

I tried to return merchandise with receipt purchased from another location. Was given a hassle over $10. Will think twice about shopping at Canadian Tire.

Yvette Loke

Excellent service for car repairs.

ED MUELLER

Friendly almost like family

C Mum

Again what I wanted wasn't in stock had to order from Amazon

Jessica Robinson

Wanted to get stuff on sale but worker refused to go to the back and get it

Neil Perolino

Ask clerk for more stock available.

Nick Olivieri

It's a nice place to shop. Sale items are all in one place making it easy to spot them and find other deals. It is a bit on the small side when it comes to Canadian tire but I enjoy the small town feel of it

Ken M

Good products but its a pain to order online

Jeffrey Power

Friendly staff good sales

Rudik Jack Velasquez

????

Joe Michaud

I had some trouble finding an item that was on sale in the flyer. Asked a young lady who was busy stocking shelves to help me. Found the item and I was on my way quickly. Great job and thanks.

TheChateau

Great service that day considering store was closed to walk in traffic because of the lockdown.

Ashley McDermott

Helpful staff. Great local store

Kelly Johnston

Better personal service than other locations

Todd Ostaszewicz

Great small town Canadian Tire. It's a small location but great for the city of Fort Erie. They were well stocked and lots of friendly helpful staff. It's tough to beat the sales at CT. I'd rather support a Canadian company than an overrated American company.

Ray Rosettani (Fort Erie REALTOR)

Great store! Conveniently located ... Friendly and very helpful Staff.

Nobody

I have never had a problem with this store or the staff. I think it is one of the better business's in this bo_honk one horse town.

Ana Villarreal

Everyone is really helpful and they got a large variety of products.

Brad Huber

Well organized and lots of staff to assist. Did not have the same selection of what I was looking for as other locations. Very helpful staff.

cody recchia

Good selection but most of the staff are children and dont know what anything is

The Back Forty Homestead

Had to return a very expensive pump because it was not working and they returned it without a receipt bought a year ago...no questions asked Thanks Paul and Sharron/Shannon? for the great service

Miguel Velasco

I love the online search engine, tells you the aisle and availability and amount of the thing you're looking for. No more asking around.

Holly Sxox

Went to buy gloves for working on a dirtbike, and they had literally 0 latex/nitrile gloves, only gardening gloves!! 4 boxes per person and yet they're so understocked that this is the only Canadian Tire that has none left in stock. I get that people want gloves due to covid 19 but c'mon, they're intended for mechanical applications so people like me can't find what they need because this seems to be the next thing people are hording unnecessarily! The kids at the one desk were trying to be helpful so that's one thing that's appreciated atleast

John Newton

Shelves are - lots of stock

Eric Paulson

Amazing staff. Best can tire I've been to in Canada

Major Nilla

Great friendly staff. The owners are great and they have the best food truck in their parking lot!

Susan Marley

Great store but not stocking everything in flyer sadly

Erica Unknown

Great customer service tonight, even when we were there so close to them closing!

Ken Haughton

This is the best damn Canadian Tire store in Fort Erie. Lol

Hans Goersch

Fantastic service people, very friendly and helpful even if they don't have what you are looking for, they will find out where you can get the help you need, I.e., transmission rebuild...very helpful. Good going

D Bertin

Had a safety done, vehicle sat in the driveway for months due to conversion to a camper van. On the first trip out we got 200km away and I felt some vibration. Pulled over and found driver's side rear as pictured. Lugs were finger-tight on passenger side rear, but fully torqued both sides of front. Luckily I noticed the issue before losing the wheel. Service says they won't do anything because too much time has passed.

Marlene Clee

Didn't have what l was looking for.

karol carvajal

I find many things, it is very well stocked

edward mehlenbacher

more then just tires, camping , boating and home has it all

TomCrossSound

absolutely useless auto parts stor ! They never get it right !!

G C

I give this place the worst possible rating I can. I had a manager of the store named sue threaten to call the RCMP on me after I questioned her on a price check in the store. Then she lied to me about why the price was wrong and I called her on it. She then caused a huge scene and actually argued with me in the store over an $8 price discrepancy, and said she would have me removed from the store, for simply questioning an unclearly marked price. This place is a complete joke. This lady should be fired! Seriously go to Walmart or anywhere else. Support business that actually care about their customers. This lady doesn't deserve to have a job. Ide give a 0/5 but 1 is the lowest I can go . SHOP ANYWHERE ELSE

Jay Haywood

Store is disorganized, cluttered, and a complete mess. Most employees are under-trained and or unpleasant. The "you must use a cart" rule is ridiculous. Using the same cloth the clean every cart is gross and unsanitary. On top of that they force you to use it. Go to Niagara Falls or Welland. Stores are bigger, cleaner, better staffed, and overall better.

Boilermaker Slash

Took a car battery back with warranty I thought it would be a rated percentage discount on new battery because the 4 year warranty was up this oct. Got a drand new battery .They also took covid into consideration for another purchase I returned and saved me money again the manager was friendly and seemed to want to help me .

Carina Morhart

They are always helpful and efficient! What a great team

Patricia MacPherson

Service is friendly and helpful. But aisles crowded n things hanging off corner racks. Dangerous to wheelchair users and children in strollers or walking down aisles

Alex R.

Always a great experience when shopping in here.

Rick Vaillancourt

Always professional service and good price

Chris Haun

Great service. Everything we needed was in stock and a great price

Tony Fi

Interesting... Seem to have everything that you need for a small town

valerie king

Employees helped get a second product of the same item when there were none on the shelf. Excellent service and friendly staff.

Glen Mercer

Good selection of sale items

Rick Wagner

Good service

Kyle Frayne

Nice staff very helpful, clean store

Pat Michel

Customer service was very good, Deb H was very pleasant as always.

Miranda michele Greer

They where great???? had an alignment done in a safety staff was very friendly and helped explain things to me thank you ????

Patrick P

Since the curbside started theses employees have been on point. Im in out within minutes, even with a line up. All around great place to be.

Blue Seven

Great selection friendly staff

Richard Hec

Big bright super store. Awesome addition to Niagara Falls.

Slim Stock

Everything I need is here.

Janet Tremblay

Too much merchandise. No where to walk

Rob Kirk

Automotive employee IN the automotive counter area "Oh I don't know I just sell batteries you'll have to talk to them" standing behind the counter IN the automotive counter area when asked how much to have it installed. Due to Covid service exterior doors locked and access limited to this one side of same counter to which this conversation happened!?! You mean the guys standing beside you? Is this not a service here? Do I jump the barriers and ignore the signs? Is this not a full service garage? I went elsewhere and will continue to do so...

jim Pasel

I never have been able to buy certain products as dust masks never restocked

Trenton kakakeway

You'll find what you need there.

Michelle Hammermeister

Has just about everything you will need from a great selection of products.

Scott Kirkness

Free Wi-Fi in the automotive waiting room. Comfortable and quiet. I found them quick, and reasonably priced

Richard Smith

Always a pleasure to shop there

Scott Winger

How do Casey, Kayla and the bald manager sleep at night for their actions. Fore Shame folks. This auto shop will do work you do not authorize, admit it and charge you for it. Refusing to return your vehicle until until you by $1200 when you only authorized $300 worth of work. Never take your car to the Fort Erie Canadian Tire.

T W

Found what I needed quickly and was out of there.

silvia Padilla

Excellent service

creativemind26 los

Called them today regarding information on a product in the middle of the conversation the guy walked away from the phone an a lady proceeded to help me after that. If your not good with customers and dont have patience maybe this job isn't for you. Terrible hiring by Canadian tire.

Shannon Coleman

I love Canadian Tire! They have almost everything you can imagine and the employees are helpful.

Joe Andolsek

Great service in general and have continued with good practises during Covid19.

Mike Reidy

No help to find things when you need to.

Jeff Ruller

Found what I needed plus a couple of extra things. Good prices. Friendly staff.

Alan Walter

Do you mean China Tire? Unfortunately the Canadian Tire I grew up knowing, no longer exists. You would think that a true Canadian corporation if their size would respect the Canadian charter rights. Instead they choose to be agents if corrupt government and local health officials.

Carolynn McKinnon

Great variety of goods and always have the paint and painting tools we need.

Fort Erie

I went to the store for rear breaks. Wayne in parts took the time to walk out to my car and take a look to make sure I had all the parts and equipment needed to fix them. He really went above and beyond for me. I'm happy Wayne was there continuing to make Canadian Tire great.

Oge Jean

Good

Ed Thompson

Not the biggest canadian tire but has what you need. They stopped selling guns but still have the ammo youll need. Lots of parking

Peter Saltel

It's a good store unfortunately it's out grown in space so sometimes it's a little crowded

Antonette cadiz

knowledgeable friendly and helpful staff. for those people not into cars like me. will assist and help you install it. appreciate it. thanks

Eric Manastyr

Waited 15 mins for service at the automotive department, one guy working and he said the same thing to the customer over and over again while the line up built up! Very poor work practice in my opinion

Romeo Brennan

Great customer service

Jessi H

Purchased a "PowerSport" battery a few weeks ago. Brought it home and took it out of the package. It was undersized but the salesperson recommended it would work since it was a 12 volt and meant for quads, boats, and sea-doos. After following the instructions and trickle charging the battery over night. I hooked it up to my quad and it wouldn't even turn the quad starter over. I bring it into Estevan Canadian Tire to exchange it for a larger battery and id pay the difference. The salesperson couldn't test the battery and suggested I come back the next day (an hour drive for me) so I could speak t to the manager because it was his day off. Refused to help in any way. Assured me it was my fault that his salesman recommended me a smaller battery. Refused to return or exchange it since the battery acid had been used in the battery. Don't know how one would charge a battery dry to test it to make sure it would work for an application they assured me it would be sufficient for. Battery had been used once and set in the porch until the next time I came into the city to return it. I had original warranty card and receipt but was still met with an aggressive "you bought it, it's your fault it doesn't work". This is not the type of professionalism I've come to expect from Canadian Tire. Not impressed, do you own research before listening to the salespersons "professional" suggestions.

Jason Fouchet

Good selection but I could't find anyone to assist me.

Paul Clavel

Very busy and crowded to much stock and not enough room

Robert Blowatt

Find myself searching for a floor employee when I'm looking for something. Good service though when you can find one.

Brian ogilvie

Very good had new tires installed were done in a timely matter although had to return when tpms sensor warning light stayed on had to replace one also done quickly at a good price Kayla the service advisor was fantastic a real asset to the company

carolyn taylor

Great place to shop customer service very courteous friendly willing to help no matter what

Rick Geady

Great selection, clean store with precautions for covid issues considered. Much like most Canadian Tire stores

Dave Mack

Clean and fast checkouts. Wide assortment of merchandise to suit many different needs

Jim Smith

Perfect. Found everything. Staff were very friendly and efficient.

Irmgard Upmanis

Canadian Tire is great! We found a part that we needed to repair our toilet at Canadian Tire. We had no such luck at neither of our local hardware specialty stores.

Eileen Jenkins

The things that you go in to get that are supposed to be there are not there or the staff dont want to look for the things you want

Travis Souther

Just got a tire changeover done and it went very quick and easy

Sarah Kopp

This Canadian Tire has a small town feel. I always bring my dog with me and the staff love her! We go often for anything that can be purchased there. It's my favorite store to take my pup to for an outing when I need to get things!

courtneyy97

Ordered an order online for curb-side, however I didn't pick it up in time, so the money should have been refunded; but instead I was charged. They connected me to the manager (not sure her name) but she was exceptional. Was quick to reverse the problem. Thank you!

Kyle James

Friendly staff, great prices, clean store

A R

Horrible place to deal with. Girls at customer service were super rude. Manager came and she was even worse. All we wanted to do was return an item NOT USED they were mean about it. They blamed we used it after seeing white stuff on it which was from then packing!!! So they try to find another excuse. Let everyone I know not to buy from Canadian Tire if they that strict you can't open to look at it!!!

Arlene Mailhiot

Lots stuff to.choose from. Love the store

Art weaver

Purchased two gallons of deck stain forCurbside pickupGot it homeAnd found it had not been shakenTook me 15 minutes to stir it with a stick

Patrick Armstrong

Staff are usually quite pleasant. Products are good if you know what you're buying. Avoid re-taped packages. Too often have accidentally bought returned items only to return them again. Also, almost every visit lately I see at least one customer with no mask or it hanging down.

Chris McTague

I usually only visit the garden center which has a great selection. Plus the lady who runs it is very nice and knowledgeable.

C K

Friendly pleasant staff great atmosphere always helpful when asked.

dave hayley

Always a great place to go . service is great

Noreen Nesbitt

Its Canadian Tire- always something you need. Clean. Organized. Bright store.

Lida Greenaway

It's hard to walk around your barriers when you have leg trouble when asked if I could take s short cut I was told how around. NOT Good

Nathan Rheindel

It's way better than American tire

Rachel S

The gentleman that ensured my nieces and I was still able to get bike ride today. You made her year. I know that the pick up is extremely busy and not easy to contact people easy for order issues. I was a desperate aunt willing to wait for bike today.. didnt know item was damaged until I arrived. I broke down in my car telling my sister in law, that I wouldn't be able to keep my promise. The gentleman was able to solve it for me. My niece was thankful able to go out and bike and do one last playground before extreme lockdown during her birthday. THANK YOU SOO MUCH!!

Terry Stefiuk

Just bought a very nice patio set there and the guys that helped put it in my truck were awesome, very friendly.Got the set home and had a small issue. Talked to Sue , one of the managers and got everything taken care of with no problem.Great experience, thanks so much. Should have paid more attention to the guys names, thanks again guys.

Ekal bee

Excellent place! Very helpful service too! Thank you!

Tracy Ennis

Excellent store. More than a hardware store. Most anything you need you can find there! Great shopping

Larry Panteluk

Verygood no troubles

Renee Knibbs

Large Variety of Products and Friendly Staff!

Becky Fink

Love the staff in this Canadian tire store. Always great service.

First Last

Website says they had 5 of the item I wanted so I go to store an non on shelf asked for assistance got rude lady who didn’t want to find the item for me. Off to Weyburn I go always something with this store another reason I shop out of town.

Margret Lynch

Everyone is very helpful and friendly ????

Missy Rose

Not a representative in the store approached me for anything..which I enjoy...don't ask me if I need help im not handi

Randy Jess

Very bad service getting parts or service sometimes they are there and they are not

9,999,999 M

It is a good place to find tools for any job and car parts or accessories.

Melissa Ducharme

Awesome service and very friendly

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Often can find a good deal.

kristen barnhart

My 18 year old daughter and friend were traveling alone from the US to Toronto when they encountered car trouble. CAA towed them here. The guys not only went out if their way to get the required part, but stayed late to get the car fixed and back on the road. They charged a fair price and called the girls the next day to make sure they got to their destination OK. Would definitely recommend.

Neil Unger

Had a good selection of faucets. I did get asked if I needed help.

Teresa Donovan

They're okay they need to be a little more Hospitality wise trained

Diane Steeves

Very good service, friendly staff

Ryan Harris

Couldn't find help for a while. But staff was nice.

Jeff Lyons

Good store staff always friendly and helpful

Myron Fowler

Service was good very helpful staff with the purchase of our kayaks

Douglas White

My wife bought some hats in cantire pembroke and I didn't like them so she took them to cantire ft erie to return them unused 3 days old with the receipt. Customer service was terrible, involving a supervisor and a manager, at one point employees questioning her whether the receipt was correct. The whole process took almost 30 mins. Finally they agreed but not without giving her a small lecture on what codes the customer should look for on their receipt? Unreal bad

Adam Verrecchia

Great store, helpful staff.

James Roberts

They were very helpfull. Put my new windshield wiper on.

Pat Dzuba

Canadian Tire is always Great!! Awesome Staff!!!

dale hillier

It is terrible 20 people in and one till open 5 people put what they were getting and walk out . People out of work and won't hire anyone ever sick

dustinschell schell

Good service all around

David Doney

In lockdown Curbside pickup only. Rang the bell Got a key cut While I waited curbside. THEY ARE DOING THE BEST THEYCAN

Jean Hall

Friendly helpful staff

Dylan Moore

Staff are extremely helpful and you can bring your dogs here with you while you shop!

Cal Manley

This is the 3rd time that I've been to this store recently, and every time I'm looking for staff to help. What the...? If you want to sell you need staff. Today I waited in line at the automotive departments for 15min only to be told that the belt I needed was in the seasonal dept. It wasn't and when I returned to the automotive department the line up was 8 deep. The place was packed with people wandering around looking for help. I thought it was a convenience having a Canadian Tire in town...I won't be going back. Ay least the Port Colborne store and Niagara Falls have staff to talk to!

Yanet Lopez

Friendly service small location but very clean and organized

Roberta Gustafson

Order was ready very quickly ,no signs as to where the curbside pickup was. Called and they came out right away. Will shop like that again.

Taylen Hirsch

I have had very good experiences here all around. The automotive employees are very helpful with finding the right things for the job.

T Kiser

Great business to shop at with a wide variety of product.

Mike Raymond

Very poor service at this store. Tried to return 5 miscellaneous items (valued $20) that were accumulated over a few months during COVID. Could not find items in the plethora of receipts I I accumulated. Customer service desk and several associates including a supervisor were unwilling to help and offer solutions to resolve this issue. During the same visit I went to the auto parts counter to obtain product information on brake parts. As I was a first time brake part buyer I asked for help. The associate was very unwilling to provide product numbers and information on the parts so I could research the products on my own. Said you will only see the information he was seeing on his computer. He also told me the only parts he had in stock where the parts I needed and he said he knew what the quality of the parts were because "he's been in the business for 30 years". I explained that I needed to research the parts on my own to ensure I was comfortable buying the parts. He reluctantly wrote on a scrap piece of paper the words brake pads and rotors with prices. I asked for him to at least add the sku numbers so I could research. At that time he quickly snatched the scrap piece of paper from my hand and scribbled the numbers down. At the same time the manager walked by and said they are master craft and that they were good, rather than helping to improve the service experience I was receiving. I then tried to find a few flyer sale items in the store. Shelves were empty, despite the store indicating several dozens were in stock. All the associates that I noticed in the store were doing all kinds of tasks other than working customers. As I waited in line on several occasions not one associate made any contact with me or the other customers to thank them for their patience and that they'd be served as soon as possible. In fact I felt responsible for taking up the associates time while other customers waited. Why did I take on this problem as my own? Probably because not one paid associate was doing so. After this lengthy store experience I took the time to send a detailed email to the store dealer. The store dealer failed to personally reply and to resolve at least the return problem I still had. Instead he passed my email onto the general manager who briefly replied and offered no solution or empathy to the experience I had. I had to reply and ask about the 5 miscellaneous items that I wanted to return which I still had in my possession. Once again the dealer passed my issue onto the general manager who said "sure we will process a return for the items". He said come to the customer service desk and I'd be helped there. Upon returning to the customer service desk to attempt returning the items a second time, once again I was met by the same challenges as the first time. Once I indicated that I received an email from both the dealer and the general manager the associates and several managers who had approached the desk continued to provide an awful customer experience. Essentially the items were finally refunded and the cash tossed on the counter in front of me. Appalled by the service from each and every employee there, I sent a new email to both the dealer and the general manager about this second terrible experience. Many days later not either of them has had the decency or professionalism to reply and to make a very terrible experience better. I vow to never ever do additional business at the Fort Erie Canadian Tire store. I'd encourage everyone to shop at other Canadian Tire stores in the Niagara region, especially the Welland store. The level of service quality at the Fort Erie Canadian Tire store is probably the worst customer service I've ever received. It wasn't once or twice, but most of my experiences at this store are pathetic. At this time of changing customer behavior as a result of the pandemic, I will do everything possible to purchase my products elsewhere whether it be online, from Canadian Tires direct competitors or even abroad. Customer service quality starts at the top.

Alexander Burnett

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Greg Papich

Its smaller than most but staff are friendly and helpful

Linda Orsoli

Nice staff, only 2 cashes open though. A little crowded in center aisles.

Calvin Smith

Rude to my wife when she was at service didn’t do what they were asked/told to do to my vehicle and even manager was rude to me on phone when I called to get issue corrected I have spent thousands of dollars on tools etc from Canadian tire but no more I’m not shopping at a store where even the manager is rude.

Robert J

There's no customer service, or mean and rude customer service. I wish one day I see this store go down bankrupted

Bob

Always great service

User 90098

The general manager quite rudely kicked me off the property for parking my small business vehicle on his mostly empty parking lot for a couple of hours while killing some time. I'm not sure how taking up one stall for a few hours was somehow costing them money, but kicking me out has certainly cost them a lifetime customer. I'll be sure to let all my clients know just how accommodating you are. Great work buddy!

Scott Burridge

Good selection. Competitive prices. Well stocked. Very clean. Smooth checkout.

Chris Alfred

Was looking for oil filters for my older truck. Staff was able to help me out. Large selection of neat up to date house hold lighting.

Dave Hayley

Always good service

Collin Rayment

5 min to closing and they are closed! doors won't open

Patricia Northeim

Nice store! Friendly staff. It had exactly what I was looking for!

Steve Bertotti

Had everything i was looking for

Dave Sturdy

The staff here are great. This is my favorite store to go to because they are always they always make me feel so welcomed.

Andre Leroux

Was great. Got a bike chain broke took it back to get fixed and they replaced the whole bike

Pierre Dore

Price are pretty hight there.they charge the tv on sale there higher than the same tv in walmart

Janet Carnegie

Didn't have in stock sale item I wanted

W Wang

Really poor customer service and lack of flexibility especially given current situation. I called in this morning about purchasing a bike. I was told that it was unassembled and was still in a box. I could come to the store and buy it but I would not have a warranty. I was fine with this. I drove 40 minutes and waited 30 plus minutes in line. When I got to the counter I was then told this was not the case. The manager was adamant the policy was the policy and non negotiable. Canadian Tire would not sell any bikes unassembled. I was told I could come back at another time for the assembled product once I paid for the purchase. So basically if I wanted to buy the bike I would need to spend more than 4 hours doing so. No thanks! I will take my business elsewhere. When many companies are now trying to retain business through superior customer service. The Canadian Tire store experience is dismal.

J-C Tremblay

Great store awesome selection friendly staff

Allan Yoner

Ok place

Adam Tripp

Other than the parts section, not too bad. For the third time I was given the wrong part with bad customer service. Idk whats up with that section of the store but it needs serious fixing

Nicole Winger

Usually always have what I need pretty good customer service

David Pattyson

They have a good selection. They even have yard and garden supplies in at this time.

Nancy Karr

Went to buy drawer pulls. They do have a decent variety of styles but all the same sizes so was not able to find exactly what I was looking for.

Debbie Longval

friendly staff but should have a plumming person there it's kinda one you need to have knowlge

David Ferren

I purchased a socket set online for curb side pickup at this store. I placed the order on Monday evening and had the pickup notice in my email on Tuesday morning. Drove there, found the curb side pickup location clearly marked and with a large sign clearly explaining to call the listed number and extension to have an employee come out. This all went smoothly and quickly. Employees were incredibly prompt, pleasant, and helpful. I would drive out of my way to deal with this store again.

Frank Caissie

Great service friendly and helpful staff

Evelyn Chiaravallotti

Knowlegible friendly staff, we'll trained on in store Inventory and location of items. Clean store. Staff very helpful.

CHERYL Pawlick

So big. Hard to find stuff

Feras El Yaakobi

Great to have this store in Estevan, lots of stuff with good quality and appropriately priced.

Beverely Smithyman

Shout out to Donna, who helped me in the paint dept. Great service and very helpful! Thank you.

kyle jones

Terrible experience. I literally am in the store twice a day every day spending hundreds daily on fixing up my house and today I was denied a 3 dollar return (I had the receipt) because 1 plastic wrapper inside a box of 10 outlet covers was torn. I am nice to every staff and try to put a smile on their face every time I go in. THAT is how you lose a customer to the competition. Never again

Diana Sider

They didn't have what I wanted so had to spend more money to get what I needed

Matt Silver

The staff at this CT are friendly and knowledgeable The store is smaller than city stores but the seem to fit everything into it Gòod hours and a gas station across the road

Gail Kehl

Small town store but has everything you need. Staff helpful

Barbara chowbay

They were awesome! Really helped me out

Brad A

I felt extremely unsafe shopping here due to being surrounded by employees and customers near customer service cashier while waiting In line. I asked and mentioned that social distancing should be enforced and then the employee Alan that doesnt seem to be very friendly purposely entered my personal space getting less then 1 foot from my body. I'm sure just to bug me. I then continued to stand and wait my turn while multiple employees came within 1 foot of me trying to squeeze by I hope I dont get sick now. Employees are not concerned at all about social distancing. They block half the area up front with shopping carts forcing everyone in line to be pooled up near customer service counter. The whole store is laid out in a way where social distancing is hardly even possible. Maybe some shelves and products should be removed to make proper room for covid regulations. Either that or lower the amount of people allowed in the store at one time.

Susan McGuigan

Friendly service

Nikita Turner

Customer service is a joke

Peggy Pick

Love Canadian Tire!!!!

Ashley Johnson

I had purchase 2 items from this Canadian tire store for my pool, the items never came in a package and only a barcode sticker on it. They didn’t give me a bag for these to items and when I wanted to return these items because they did not fit the pool I had which I returned 2 days later at the this store I bought them from. The customer service lady was rude and said well there is a piece of grass on it and where’s the package. I said they were in my vehicle in the back only and they never came with package go see for your self you have plenty in the pool section. I also stated I never used them only seen if it would fit my pool and which they did not. She then took about ten minutes wiping them down with windex while the line up was building up behind me before she would process my return they were clean and nothing on it only a piece of grass and which she needed to windex it clean. It took about 15 minutes to process and she could not even give me my receipt back because her printer was down and she would have to walk to automotive to print and with it already being long,I said no to the receipt. She made clear she needed the receipt I can’t have it back even though I had items on it with other things. she couldn’t maybe just leave windex part out of it in which she made no difference to the items and went and printed my receipt and saved a bit of time for the next in line. Rude and unprofessional I will travel the extra mile before I go back to this Canadian tire. If you don’t want any dust or anything to get on the items they should be in packages can’t be like that if the items were never in packages, nothing was wrong with them and not even dirty. I probably had the more clean returning them then when I bought them, being that they weren’t covered in dust when I returned them.

Beth Hillier

Very friendly and helpful

Terry Finley

The stores layout isn't well planned, hard to locate items.

Brad Chicoine

Great customer service always helpful

sten hawboldt

Great deal of help. Automotive guys rock.

Lawrence Brassard

Everything but camper supplys

Rose Halladay

I just want to thank Joanne for her help. Always friendly and cheerful. Always runs around the store helping me to find the items on my list. I can always count on her help and I truly appreciate it. She is at store #146. Thanks again

MiMi Rivait

Great service..friendly and knowledgeable staff. They went the extra mile at every touch point from the floor to the leadership team. What a great feeling in a world where everyone seems rushed the Staff made us feel very welcome.

Sheila Kasick

Always helpful staff, good deals!

Laura Eddy

The worst costumer service. Rude and unprofessional. Will never go back.

Robert Rogers

Well layed out, helpful staff

Michael Abrams

Quick service. They email you when item is ready. put parking space and phone # in the email. That's it then they bring it to your car.

ron lawson

Hope they build it soon.Can't wait !

Joyce Delisle

My tail pipe came loose on the hightway just before the cut off to Fort Erie. I went to Canadian Tire and the gentleman said they could not help but would take it off so it would not spark and suggested a muffler place in town to go to the following day. He said it would be cheaper there than him ordering in all the parts. He was correct. My son took the car the following day and was please at the service and price. If it were not for the service guy taking the time to help me I would have ended up spending double or more. I go there for everything I need now because he was so helpful and caring.

Douglas Greenwald

Horrible

Tash Tsagouris

Staff is so friendly and they know where things are.

John Bisson

My visit to Ft Erie ctc auto service ended with complete satisfaction. The service manager was a complete professional giving me more reason to continue using their department. Thanks once again.

Leah Murphy

Great service

william harrison

came for an oil change. they brought it in changed oil parked it. paid my bill ,went outside and wouldn't start. they say it now needs a starter. never had a problem some wires hanging from under dash. i told them i will take it elsewhere so they pushed it outside in middle of firelane with the keys still turned on and left it.

john kaminsaks

Great store, very nice staff. Tire department was very nice and efficient, but, having the entire staff go on lunch break between noon and 1pm. I wish someone would have said that when I was speaking to them earlier in the day. Still, great people, very nice.

trey b

Found products online that said they were in stock at this location, but when I got there they couldn’t find the items. Staff isn’t very knowledgeable around the store other than the service department, but they have a great tire warranty program.

Daniel G Chouinard

Staff are indifferent to being helpful