Reviews of Swiss Chalet (Coffee Shop)

Beth Wood

Delicious food.

Prudence Newton

Ordered the regular chicken dinner and perogies. Looked in bag before getting in car and no perogies so went back in. Got the perogies and went home. Got home and there was no sour cream for the perogies and because I had to wait for them to be cooked my French fries with my meal were soggy. Guy at front who took orders was very nice about everything. All I have to say is....check your bag to make sure everything is in there you ordered before leaving and make sure you own a dog who will eat anything.

Michel Levac

Love that restaurant and friendly staff also

J Callahan

Great Location & Service, always enjoy our visit !

SuZy

Excellent service. Fare is always pretty good.

Mike

Worst food ever! The pizza is a disgrace. Plus it was cold. The meals were small.ext...Not going there anymore. Oh the service on phone orders is not great either... not going there again!

Jesse Grant

Horrible customer service. Late meals every time. Can't ever get an order ready on time. Always wait extremely long with always the same excuse (had a big order that came in and were backed up). Get better organisation if you tell people your order will be ready at this time make it that time please we all live busy lives

Guy Robinson

Great atmosphere and comfort. Food was great.

Don Gelinas

Great staff, good food and nice restaurant. Always quick dine in.

Cecile Keyes

They accommodated our family group very well and the server we had was wonderful. She did very well.

Goran Vinko

Usually quick and friendly service. Restaurant forgot to include cranberry sauce with last delivery order. No biggie though. Not a fan of cranberry sauce, anyways. I recommend mashed potatoes with their chicken dinners. Ceaser salad is to die for . Good value. Price of take out food has been steadily going up lately.

Norma Carter

New location we have been waiting for! Service is very good. Manager is personally involved and lots of oversight. A few early hiccups butoverall very pleased with thus Swiss Chalet and I hope they do well!!

Heather Why

Placed order through Mobile App at 4:30 pm to be ready for 5:30pm. Husband went in to let them know we were waiting at 5:45 and they said it would be another 10 minutes. I went into restaurant at 6:30pm to get money back after waiting two hours. No apologies, nothing. Received a message the NEXT DAY at 2:30pm saying my order would be out in a minute. Very poorly run, zero customer service skills. Tried phoning the restaurant multiple times at the number listed on the web, and the number no longer works. Ridiculous.

Melanie “Inkpot” Robson

Chicken wings were too spicy. They offered to make me something else but id have to pay for the wings, which I couldn't eat. The restaurant is cold and there's no hot water in the bathroom to wash hands. The ribs were really good though. The host was pleasant, but waitress was loud and confrontational about me being displeased about the wings.

mudding tv

Horrible customer service was terrible do not recommend this places

L H

We had never been to this location before but we were pleasantly surprised! The staff were very friendly and the food was yummy. They're working on a bit of a reduced menu, but that didn't seem to affect anything. We were very happy with our experience and we will definitely be back.

JITLmeHARD

Mediocre first experience at best. Fries were soggy and chicken was greasy to start and by the end very dry. Swiss chalet sauce saved the meal from being awful. They forgot to bring half of my friends meal, who forgets a chicken? Also almost got over charged for a wrong meal on the bill.

Joan M.

I always order the family meal so I can have another dinner in a couple of days. I love the cesar salad and baked potato. I like the new "non plastic" containers. !0% off with my CAA card good too.

Nathan White

Food was well prepared and portioned, very friendly and polite staff

B T

Super clean and modern location, professional and friendly staff; we were served by Katrina and Nikki, who were both great. The Thanksgiving Feast was scrumptious and plentiful.

Jim Primeau

Excellent meal + service.

Roman Desrosiers

Very pricy, the delivery usually shows up cold and takes forever.

Caden Landry

Placed my order through the app and was told to pick up at 5:22pm. I arrived at 5:30pm and waited outside in a line. When I got in I was told it wouldn’t be ready for another 5 minutes that they would bring it outside for me. Outside I go and 15 minutes later I had to go back in only to find no one there. Ring the bell and there is no response from anyone. Another 5 minutes and the girl comes back and sees me and tells me they are just waiting for the fries. 10 minutes later I FINALLY get my order. Get home and the fries are undercooked and soggy. Never again will this store get my business.

sharon macdonald

Very poor customer service. They have no concept of time. They’re online ordering times are way off. Tells you to come in 40min. Make you pay for order then tell you 45 more minutes

Dave

Been here a couple times now. Great customer service overall from the servers. The manager or supervisor (not really sure their position) doesn't really have the best people skills. Food was also pretty good overall.

Tamer M.

Very good Chicken spring rolls, roasted chicken, excellent service

Alphy Antony

Friendly service and well organized.

Frank Rivest

Great service and great food at a very reasonable price. Will visit again next time we're in town!

Luciana L

First time at this location. The food was good. Friendly atmosphere and very clean. Nice touch with the manager coming to the table to welcome us. The complimentary birthday dessert and the birthday song by the staff was a cute gesture.

Cody Grenier

I got $71 of food and it was horrible DRY CHICKEN! Lots of fat on chicken frys were cold and gross called back and was giving every exercise in the book then was told sorry bye and they hung up. Don't eat there!!

Barb Fitchett

Husband and I just had dinner there and the food was not nice. I had the chicken on a bun with fries and both the chicken and fries were cold. My husband had the fish special and it was over cooked and his fries were also cold. Our waitress did her part and got us fresh hot fries. Manager came to the table and offered me desert. By that time I was not interested. Not a good way to start a new business in Elliotlake.

A Ford

Decent instore service and food, but have yet to receive a takeout order that contains our entire order. This isn't just once or twice, it's up to 4 times at least that's 1 or more items are missing. We aren't likely to order takeout anymore.

Tim Kun

Slow service. Fries were soggy, chicken was full of fat. Not a good Swiss chalet restaurant

Shirley Recollet

Our waitress was polite very great service. Food was great . Will return

Margaret Somerson

Always a nice hot meal when eating in or taking home. We treated friends of ours to dinner. Everything was delicious! We will be back again soon!

Anita Phillips

Had an issue with a previous order and the owner handled it perfectly. They have great customer service there. You wouldn't be disappointed!

Gary Veal

Always the taste you want

MG Harding

Been to the restaurant now several times, both for lunches and dinners. This particular time was take out. Always very happy with speedy service and great food.

nelson labelle

We ordered two family meals got two chickens for baked potatoes and4 fries. No Swiss chalet sauce no buns..And had to wait 45 minutes because they ran out of chicken. Very disappointed with a new operation of Swiss chalet

Jennifer Stalker

ordered take out the food was fresh and hot and very tasty, when we went to pick up the food it was on time. Good job!

Kristen Wolf Ear

Great to have u in de neighborhood!

Bo Jacks

"In the area visiting family and came in for dinner, food was great and service was even better. Great service by our waitress Jamie and the rest of the staff were very pleasant! We will be back next time we are in the area"

Kevin Fox

Waitress was awesome, same with food. Clean , friendly ...washrooms same ...so thankful for paper towel....

Glen Follett

Food was excellent, service was superb. Both the white roll and whole wheat roll were hot & fresh out of the oven. Nothing more needed to say. Great experience.

Natasha Inwood

This is the best Swiss Chalet we’ve ever eaten at. We are visiting for Thanksgiving & decided the family would order take out instead of cooking all day. The young guy in charge of Takeout was personable, helpful & informed us their would be a wait time because the restaurant was busy. We happily ordered & came back. The food was hot, delicious & not over cooked. Thank you for a great meal & no dishes.

Harold Richards

This swiss chalet is a hit or miss for accurate pick up times. Staff are always friendly and polite though. I have eaten inside a few times but prefer to take home. I normally order around 5-530pm pick up, and have had to wait a few times to have my order ready. they always seem busy being one of the only restaurants in town, so its normally not an issue for the wait. I have tried ordering for 4pm and 630pm pick ups and i have not had any major extra wait during those times. Food is great, love their ribs and wings. They now have delivery service that i will be taking advantage of come winter months. This is my number one place for take out here in town, i will continue to order from them.

Don & Bev Gordon

Food was okay, our server was a tall Blonde not in uniform kept us waiting for our bill. I found her and asked her for our bill she was talking to a customer sitting by the front door. She ignored me and kept on talking. Finally another waitress got us our bill. When we left she was still talking . Not impressed. Don and Bev Gordon

Katherine Russell

waited avery long time for food . three meals came to table the 4th chicken dinner i had to wait 15 minutes. no butter for bun . two meals no gravies, no silverwear for my meal.disappointed.

T E

Visited within the week and safe to myself nor my family will be returning to this location. First of all we were greeted by being told to wait even after making reservations for a specified time. Secondly the women's washroom was for whatever reason locked, with no explanation or instructions on what else to use. Third of all I only received half of my order when the plate arrived, had to ask the waitress to get the rest after she/kitchen forgot. And as a bow on top of the mess I tried redeeming some of my scene points that they love to advertise and encourage customers to use! But of course that didn't work either. Even after the owner came and tried to "fix" the situation, to which no effort seemed to be made. All that was shown to me that night is that this location DOES NOT care about customer satisfaction.