Here you have all the information of real people like you who purchase the products and services of Williams Fresh Cafe (Coffee Shop) around Burlington area (Canada).
At the present the firm receives a score of 3.8 stars over 5 and this rating is based on 127 reviews.
As you can read, it has an average rating is very good, and it's based on a high number of feddbacks, so we can conclude that the valuation is quite reliable. If there are many people who bothered to value when they've done well with the service, it works.
You know that we do not usually stop to set tatings when they are good and we usually do it only if we have had a problem or incidence...
This Coffee Shop belongs to the category of Cafe.
great Breakfast
Great service and friendly staff! Perfect for a quick lunch or coffee meeting!
The service and food are always quite decent here. It's a great location for meeting for work or personal. The tables are nicely spaced, not feeling crowded when at capacity.
Very great place to go and have coffee or tea or a bite to eat and check ur WiFi out
Been going here for years. Great service and a great place to hangout.
Clean, bright, good seating. On the expensive side though!
Great place all year round. There is a winter skating rink right next to it and in the summer it's a roller skating rink with rentals and music and even a Zamboni in the winter. Great place for a romantic date on a nice summer evening with a beautiful sunset overlooking the marina. What a sight!
Good, but my god does the clientele skew to the extremely old and white
Thanks for great food.
It used to be a good place to go work but recently the food has gone downhill. This is the perfect example. This is supposed to be a side salad. It actually looks bigger in the picture...
Never been to Williams before. Great service! Everyone was very friendly. I sat down at my table and my food was pretty much brought out right away. I was very impressed. Food tasted absolutely amazing! My new favourite place for sure. Highly recommended!
The "Fresh" part in the name is lie. The larger Williams locations cook their food but meals here are precooked and then microwaved when served. Food tastes so much worse at this location versus the other cafes in town! Only plus about this one is that it has a couple outlets
Great service and coffee
Awesome chocolate tea
Good prices, lots of options, great service. Clean! Parking everywhere.
Up market coffee house. Nice decor, but not impressed with some menu choices. Muffin with latte chai tea nearly $10. Tea was very watery not much flavour. For a nearly $5 blueberry muffin, not offered butter, a knife to cut it nor a jam or conserve.
Expensive than other cafes
Service
Went to Williams at 1250 Brant street in the Burlington Power Center this is the second time we had to wait a ridiculous amount of time for the coffee. The first time it took 20 minutes for a regular coffee and last night it took over half an hour for a small hot chocolate for a child. NEVER have I ever experienced worse customer service from a place that certainly overcharges for their product. I found it funny the staff had time to chat with each other and serve other people coffee's and ice water but were unable to make a child's hot chocolate within half an hour. Disgusting. They had the most ignorant workers. Never will I give my business to them ever again. There is a Tim Horton's down the street from them I suggest you go there if you want decent prices and wait times.
Free parking, easy enough to find and get to. The coffee, desserts and food are nice, but pricey. Very similar to Starbucks, but I find Williams has better coffee if you want a plain cup. It isn't as bitter. On the downside, it closes really early (this particular location - I've been to others that were open until 11pm-2am, depending on city), but you aren't asked to leave. They just start cleaning around you and taping bits of green rape to the tables that are being used (to clean them after you leave, I'm assuming). Overall, nice place for coffee and chatting, not great for a full meal.
Pricey Has an amazing strawberry milkshake and a few pastry options.
My first choice in Guelph for Breakfast. Service is good and fast. Don’t forget to try their cheese cakes.
Been there 4 times. Great all around every time.
My go-to for coffee and studying. Sometimes hard to get a seat, some menu items are better than others. Needs more outlets.
This is the only Williams cafe I have been to and I have to admit, it's because of the location. It's situated right at the waterfront so you can take a nice stroll before or after you visit the cafe. They have good patio seating in the summer right by the skating rink. The food and beverages menu is good however the service could be better.
Excellent food, service and atmosphere now that it's been under new management!!!!
Always fresh stuff
We ordered on Skip in the morning and everything was simply amazing.. great quantity and superb quality. Very generous portions. Will be ordering again soon for sure.
Great atmosphere, plenty of seating. Awesome for meeting a group of friends. The food is good too.
I watched as four employees each shrugged off responsibility for an order for a single hot chocolate, which took almost ten minutes to finally make it to me. There was no lineup, just a lacklustre and an entirely disinterested staff.
Good place but need more power outlet
The Bagel was made of rubber and they gave cream cheese on the side, instead of spreading it on the bagel
Excellent food and ambiance
Convenient location but extremely dated and well worn facility, could certainly use an update on the inside. Seems like a popular location for university students. Coffee tasted ok.
Nice Place, I had herbal tea and had a good conversation with a friend. Friendly staff
Not a bad little joint.
Love it!
Drink was good, clearly understaffed place during peak hours, received my drink after 25 min of ordering it.
Tepid coffee. Cold tea. Rock hard cookie.
It's a nice cafe for a hang out. I like the atmosphere. Try out their pastries/ cakes they are really good
Service was ok but the place smelled of body odour.
Butter chicken was exceptional and so was the soup. Cherry cheesecake is a must. The place is huge and just loved the ambience. The owner is also a nice person. The food portion could have been a little better for the price. Nevertheless, a good place!
Had the bfast wrap, it was good and the coffee was great. The only thing was that the wrap was pre-made and was heated up enough.
Great place for coffee or food , the service is great and the staff are very friendly. I’ve been going to this Williams for 4 years now , it’s actually where I met my significant other 4 years ago :) We both still love this place
Nice
Ordered two coffees and a muffin, staff at front counter seemed confused and had trouble getting the order. Had to get us to repeat the order once it had gone through, almost forgot to give us change, and did forget to give us our muffin (ran off to see someone they knew and left another employee to give us the muffin). I have been to Williams many times and generally have a great experience, but some of the presumably new staff need better training.
Clean seating and friendly staff, but all of the available sweets and cakes were still frozen at 7pm. The staff apologized for the lack of selection and the fact that they were just pulled from the freezer, but at 7pm? It's not like we came at an odd hour
Helpful and efficient staff. The place was clean and the portion sizes were large, though it was a bit on the pricey side. Definitely appreciated the free wifi!
Service
We stopped in on Saturday September 29,And ordered two slices of cake a cappuccino and vanilla Frapp, the place was pretty quiet. Are drinks were taking forever so I walked up to see if there was a problem. As I was standing there I noticed that the frothing cups weren’t being rinsed and looked like they were sitting for a while. The young man then proceeded to make my cappuccino using the dirty frothing cup which I called him on but he continued on. I told him to keep it. The other drink was made and it wasn’t even a vanilla frappe. To spend $30.00 on two slices of cake and 2 beverages I would think they would use clean supplies and know how to make proper beverages. Wouldn’t be returning. Buyer beware!
mcdonalds has bettee coffee, plus they left me waiting 15 minutes for a bagel before I left ????????
Good place for eating. WiFi available.
No vegan options
Wonderful, nicely decorated coffee shop with friendly staff and a great selections of foods and beverages. The staff is friendly there. There is free Wi-FI there too. Please note that outside foods and beverages are not allowed inside their coffee shop as seen on the sign posted on the door. A popular hangout for university students and people of various ages, too!
Williams is a staple coffee and quick eats place in KW.
Great place
The bathrooms in this establishment are disgusting. If the staff have to use these facilities then you have to question the hygiene in the kitchen. Use the facilities only if you're desperate. I'm amazed that the city hasn't given them a failing grade. The food is OK but expensive.
A busy place to meet friends and business people. I often use this place to meet my clients.
Great staff very friendly+ also smiling great coffee+ food to go along with the amazing service.
Excellent value for money as their medium hot drinks are more than enough and tastes good.
Great food. Bad wifi. Definitely recommend the chicken samdwich with tomato soup. So creamy! They also jave a station to plug in your laptop.
It's okay. There isn't really anything special about Williams, they don't have exceptional food or the best atmosphere, but it's certainly not the worst. The staff are usually friendly when or if you interact with them ( as it's not table service ) I just feel everything about Williams is pretty generic, it's somewhere I would think of to bring my grandmother for an afternoon coffee, but not think to go there for anything else.
Not welcoming (maybe it was because it was early morning). I ordered a Classic Breakfast with sausage. The order came out with bacon. When I asked it to be changed, they said that they never serve sausage and only have bacon; basically, they could not do anything about it. Not the best way to treat clients
Always fresh coffee, and great food. This place is my escape and the staff are always welcoming. Whether skating on the rink (winter) or touring downtown Kitchener in the summer, this is a kid-friendly, but reasonably quiet place to meet with friends or squirrel-away on your own in a corner. With a nice mix of traditional and well presented meals at reasonable prices, it's a safe bet in Downtown Kitchener.
Nice place for eating. All Canadian. The young lady who served us was exceptional. She even custom made us the old 'day/night's waffle.
Good coffee and good food. Very slow service, especially at the cash where it seems disorganized and staff don't help each other out, thus leaving customers standing in line. Also the WiFi doesn't work. Try logging in and just keeps going around in circles with no reason. I've tried on my Nexus 5, my laptop and my wife's iPhone but we've never been able to log on. This is one of the reasons we visit a different cafe with working WiFi.
Love the chicken pesto panini sandwich. I'm a sucker for it everytime!
Williams at City Hall is a great location to meet up with friends or colleagues in downtown Kitchener. It is usually quite busy and can get loud but the tables near the back (toward city hall) offer some quiet for solo work. Outlets are around the middle column and the community table, where there are good views of City Hall plaza. Food and drink are good, same as others within the chain. Breakfast is only served until 11 but well worth it. Staff are generally quite friendly and efficient
The woman working this morning was so kind and helpful! My baby was at McMaster hospital, we are from out of town and she gave me directions (to where I might find an open bathroom- stupid Covid) while I waited for baby and husband. She made my breakfast and probably didn’t know she was making me feel calm and less anxious.
Terrible service Long wait
I love the waffles here.
always the best
Spacy area. Many people could visit at same time.
Meal type
Terrible service! After waiting for almost 25 minutes for a standard salad (which I was over-charged for), I had the temerity to approach the service kitchen counter to ask about my order. I was told to "SIT DOWN, NOT TO MAKE A SCENE" and they would bring the salad to my table. At this point my companion had finished their lunch. Another 10 minutes later and my salad was practically thrown down on the table in front of me with the owner/manager stalking off in a tiff! Horrible since management and menu change! Food is nothing worth going there for!
French mocha latté or whatever my ex girlfriend got me to try was better than any Tim Horton's French vanilla. The Brownies also blew my socks off. Williams isn't for everyone, if you're for example a person who hates the world and good tasting treats. ;)
Ordered specialty coffees. The festive peppermint latte left a chemical aftertaste. The butterscotch mocha just tasted like syrup. Staff were nice and efficient though.
Is a small venue but still nice inside.
Clean, friendly and bright. Fresh salads and sandwiches. A business meeting was arranged. It was very gracious of the restaurant not to put a time limit for patrons to stay. Thank you.
xqvier
Great view, good food
Great meeting place. Lots of seating. Latte was great.
I ordered a chicken Cesar wrap from here and an iced Chai tea latte! It tasted delicious ! The staff were kind and attentive as soon as we walked inside! They have a great variety of pastries as well ! Cute patio set up with nice umbrellas ! Would definitely visit again !
My friend and I were sitting in the cafe and the manager was very rude to us and told us we can't be sitting in a booth with our laptops to do work, even though we had both purchased a 5$ latte, and we were just quietly talking and doing work. Not sure why just because we had laptops we were being told to leave... I was planning on buying lunch too. Its ridiculous to not allow students to eat and work in a cafe that's literally across the street from a University, we provide the store with business we purchase food and drinks, I don't know why should we be spoken to rudely by the manager just because we had laptops.
Friendly staff! Only next time I'll have the spinach and feta pastry heated up. That will knock it out of the park!
Service great, staff friendly, food INEDIBLY DISGUSTING. I had to actually ask for my money back, which as a British-Canadian I absolutely NEVER do because I’m too polite. But when your mac and cheese is sitting in a literal puddle of oil, revulsion takes over. Fortunately the staff refunded my money without question!
Always a positive experience. Great selection of food and beverages, a common place for people to study.
Delicious bacon, lettuce, avacodo sandwich
As a Guelph student, it became a tradition for me to visit this lovely cafe weekly. I usually went on Sundays around 9 am and routinely ordered the same meal: The Greens/Avocado/Quinoa bowl with Grilled Salmon added and the Mint/Chocolate Latte. If I could give these meals 6/5 stars, I definitely would! I have also tried their Breakfast bagels but always go back the bowl. It is very nutritious and tastes delicious, especially with the dressing. The prices are not cheap, but it is worth going once in a while. Their Wi-Fi is also adequate!
A quiet, cozy cafe that serves breakfast lunch and dinner. You order and pay before sitting down and the friendly staff will bring it to you when its ready. Lots of booth seating, some tables... Lots of parking. Good food, great prices. …
Over priced And slow servicd
Great food, friendly staff, and amazing coffee!
One of my favourite locations to catch up with friends over a coffee! Amazing staff!
Nice cafe, not cozy or particularly friendly staff, ok food, great coffee. Good place to study or have breakfast food. Not super cheap for what you get. Staff does the job but not particularly pleasant. Breakfast deals good, otherwise pricey for students. Coffee at Williams is best on or near campus.
Food and coffee really good! Line ups can be a little slow when it gets busy sometimes. Service has been quite friendly though. Place is kept very clean! I've always enjoyed going here.
Unhappy with the service, had to go back three times to get a simple black cup of coffee and was met with some v rude customer service each time. Rly wish I could take my tip back lol
Currently under construction so it's a little crowded atmosphere wise, but the staff were great as always.
Staff are not welcoming; they treated us unfairly. Don't recommend this place.
Very good
Staff is friendly and food is tasty
I love the food there. It’s so quite and relaxing and great place to get coffee with friends
Good coffee and baked goods.
The Classic Breakfast was perfect and the service great. Their bread for the toast is multigrain with a high seed content and seems very healthy. Price was also great when compared to other restaurants with similar offerings.
I was meeting a friend for lunch at Williams and I was delighted to find their vegan option, wrap. It was delicious. The coleslaw on the side was a nice touch. This wrap was great.
Always love this architecture at this location. The store is always clean and the staff super friendly. Really miss the Red Velvet Muffins though
I had such a horrible experience at this location. I came in with my friend and I ordered their chicken and pesto goat cheese sandwich which is always my favourite. I asked for no arugula and I also paid 4$ for a side of potatoes. The waiter brought my sandwich and it had arugula in it and did not bring my potatoes. I told him that it was wrong and he took the sandwich back and removed the arugula and then brought the potatoes he then proceeded to say to me “I am bringing you these potatoes but you did not order them or pay for them” I said excuse me I have the receipt I paid for a side of potatoes with my sandwich go ask the lady at the cash. I even have my debit receipt in my account to prove it and he continued to argue with me. Wow! Extremely horrible experience Rebecca
Great
We got there about half an hour before close and the entire time we were there the waitress was rude to us. (She went so far as to tell every customer to leave at 10:15, and the cafe was still half full!) I've been there repeatedly and had normal experiences however this latest visit was extremely disappointing and if there was another cafe close to the movie theater I would rather take my business there than return to this one.
Service is horrible ????
Nice cafe. Clean atmosphere despite being busy. Well maintained.
Great coffee and snacks. Wifi is nice, too. A good place to meet with clients, or just get some work done.
Awsome place
They need to include Zabiha Halal options in their menu but apart from that, the desserts were awesome and service was on point! ????
Really like this place, highly recommended!
Quite and cozy.
Good service
Quick service, friendly staff, lots of options for (all day) breakfast, lunch, and dessert. Best milkshakes in the mac bubble. (hand scooped!)
Tastey food and beutifull place ...farindly staff...and fast sarvices
Nice quiet place
The service here on weekday mornings is sooooo slow
My favorite food and place
Staff was super friendly and the service was quick. Plus, they have a great selection of healthy food choices.
My husband & I got take out from here tonight and we were very dissapointed.. We ordered sweet potato fries with each of our sandwhich and it really looked like there was maybe 13 fries in each order and some parts looked rotten. Have prictures to prove it.. They were not worth the 5 dollars for each order of fries... This place is over priced!! We are very dissapointed with the food we got..
Ordered a veggie panini to go.. got a chicken pesto panini??? Couldn't take my order back because it was TO GO so I had already left before I noticed the error. I'm a vegetarian so I can't even eat it. Speed of service was fine.. would have been better if the order was correct.
Nice
Better coffee than starbucks, better prices than starbucks and awesome personalized service.
Nice staff, friendly and busy. Coffee is pretty average, at least the stuff that's already brewed. I have had an Americano there that was good. The thing that earned only 2 stars is the abysmal assortment of stale baked goods foisted upon customers for inflated prices. Cookies, muffins, croissant - uniformly and invariably STALE. I can't say if they are baked on the premises nor moreover during which month they may have been made. Regardless, my advice is to avoid the disappointment and skip this establishment altogether.
Smacks of management issues. Food and prices are fair in quality but service always seems aloof; like they'd rather be doing something else. Of course they would, but there's little enthusiasm for service, they seem constantly stressed out, and it doesn't seem like personal issues.
Seems to be a popular place. Good location. My coffee was excellent but the lady that took my order could be a little more engaging.
Great breakfast sandwiches. Fast and friendly service
Good to go for a break or to do homework.
Staff is always friendly, polite and helpful. Greeting always comes with a smile. Staff makes sure that you have everything you need. Food is yummy!
They don't have many drink options beyond coffee. Tea options are limited. Food is ok, but muffins are way too big.
Great breakfast great service quick
WiFi is terrible! Food was good, service moderate.
More delicious reasons to love fall!
If you are looking for place to work or study and stylish enough ..this us the place .Internet is fast more than 10Mbs download
Wi-Fi connection hasn't been good here for meetings.
Way too overrated. The food is mediocre at best, and I can't remember how many times I've sat there waiting upwards of 10 minutes just for an iced coffee to be made. I will avoid this place like the plague. …
Serve and food was great
Nice coffee stop
Great study space! Staff are nice and friendly, the atmosphere is pleasant and the wifi is decent depending on how busy the cafe is. Great seating options, lots of booths, lots of natural lighting, but only a few have power outlet options …
This is a local friendly cafe. Normally I go there and eat some food and drink a cop of coffee while playing backgammon with my friends. The prices are reasonable . All furnitures are comfortable. The atmosphere is attractive. I really enjoy this place so much and recommend it to all.
Fresh salads and wraps, great service
The coffee is good and also a pretty decent place to for a first date
Great coffee. Good service. Clean restaurant.
Friendly and speedy service. A good choice for lunch and a coffee. It gets very busy around noon however.
Great food, fast service
Great restaurant with a great menu selection and friendly service!
It’s my favorite place to go, enjoy their drink and food. BUT!!! It’s ends now. I don’t think this is good for customers’ experience. I don’t know if it is the drink standards changed, or your staff don’t have good and enough training. Totally ruined my favorite drink. I bought London Fog, this is the original look!Where’s the other half part of my drink? Is this a fraud? You lost one customer now. If it still happen again to others, you might also lose them.
Friendly, welcoming staff. Good food & presentation with fast service. Convenient location and it was clean. The temporary outdoor seating is a nice addition - hopefully they can keep that.
Good food with prices in line for what you buy. It's my go to place for a casual meal to meet with friends or a short business meeting.
Great place for lunch
Good place to hang out while waiting for the bus. Staff were friendly and the options were good. Pretty much your typical Williams.
this is a very cozy location once you find the place it's within the plaza area not so easily seen
Great service, food, and atmosphere. Really recommend the waffles!!
A spacious cafe with a large menu. Service is very efficient and kind, you're given a number to bring to your table and any food is then delivered to you when you're ready. There are many booths here as well as several seats with outlets in case you want to get some work done here on a laptop. Reasonable prices and good food. I especially liked their soup, which was warm and hearty.
Sucks bad! Classic breakfast is the biggest waste of money. Unclean tables and utensils. Waffles are meh.
Always Fresh
Good food but very loud and expensive
Order was messed up and took 20mins to enter. I don't think the guy behind cash had ever been trained but even worse he gave us zero feedbqck on what was going on. Just science and lots of taping of the screen
I spent a few days in the region and had food at Williams Fresh Cafe twice. Both times the food was delicious. They offer a good selection of sandwiches, salads, a couple of soup options (chicken noodle soup, tomato red pepper soup), mac and cheese and baked goods. They also have a good selection of coffee and drinks. Comfortable seating is great for bringing your computer, studying or working.
I'm new to Hamilton and I can say with full confidence that it has become my favourite place to work and study! Their food is always delicious and I love their lattes! Service is always super friendly and I really love how they ask if we need anything else when they serve our order! Overall extremely impressed :)
What a horrible experience, the food was terrible and stone cold, the manager or owner is absolutely AWFUL! Because I complained my food was stone cold and wasn’t happy she started arguing with me, so unprofessional! Won’t be long until this place is closed down.
Ok its better then starbuck whos drinks cost way to much and they suck but it is no coffee time or timmies
Tried the all day breakfast and it was basically a microwave meal. Staff were great.
Good breakfast set for under 10 dollars. Service was quick. Good place for food close to the university.
Mediocre food at this location. Comparable to starbucks' microwave meals.
Seemed significantly under staffed today. Slow service and food was overcooked. Hope it was just an anomaly as it's normally much better.
Love their ambience and food.
Menu choices have improved but the quality and consistency of what one buys needs work. The bruschetta are sometimes sliced sometimes not sliced. Also the pizza crust or base can be firmer.
XD I’m a big fan of this Café btw. Their Hot Chocolate, whatever white or dark, it’s aweeeeesome. Nice cashiers
(Translated) Brilliant!! (Original) Genial!!
Dine in
I like the decoration of this cafe. Generally i prefer studying lesson or reading book...nice concept...
Great coffee
Good food, but I find the restaurant is often cold and noisy.
Good coffee
Great atmosphere, friendly staff and amazing food
Such great healthy food! ❤️
Been to Williams many times. The chicken in the wrap was falling out as there was so much of it. Whereas the Corned beef on rye literally had 2 thin slices, dry, and made for a very disappointing sandwich.
I'm sitting in a booth with a tear on the seat and crumbs and berries on the table; it smells like minute noodles and B.O.; the AC is obviously not on enough despite it being busy and over 20 outside and this thrumming/buzzing from overhead is giving me a wicked headache. I understand its peak lunch time and I expected it to be busy despite that the staff were friendly and quick. I guess the higher ups here need to work on improving the ambiance rather than pushing more expensive yet less flavorful drinks. The brownie was dry and had a slight dirt flavor as well which sucks bc I was really looking forward to chewy chocolaty goodness. Sorry, won't be coming back here.
Great tasting coffee!
A good place to meet although it can be loud. Their selection of treats and coffee and other beverages is excellent. Convenient access with lots of free parking and proximity to other stores and banking.
Pretty cozy
I like this place to spend an hour on a Saturday or Sunday afternoon but I rarely ever get to actually do that because every time I go, there’s never any seats and we end up leaving. So many of the big booths are often taken up by one person on a laptop which doesn’t seem fair for people who come in to actually enjoy a coffee and a conversation. I can’t count the amount of times this place has lost my business for that reason. Sometimes the booths do have a sign saying for more than two people, but I don’t think it’s actually enforced. They have good drinks and treats but I wish I could enjoy it more often.
Good place for coffee and dessert with friends
Food: 5 stars, service: 2 stars. The guy at the counter didn't seem to be fully awake. I've never been there before so didn't know that I had to get the purchased bottled water from the cooler myself. Our table, although cleared of dishes, was dirty. The waitress who dropped off our order didn't even look at us. I needed ketchup and had to waive her down. Again, she didn't even look at me and run off before I could finish my sentence (I was going to ask for something else). I gave up. And no, it was not very busy at all. Having said that, the food was delicious. Fresh, appealing and tasted great. I would go back just for that and hopefully will get a better service next time.
Williams went through a rough period but with the latest owners, the food is fresh and well prepared, the owners and staff care and are courteous! Welcome back Williams! I missed you! ❣️
I normally go to the Williams at the harbour front in Hamilton. Love it and always great food. Thought I'd try the Burlington location....hmmm not the best. Maybe just an off night for them, not sure? Forgot the avocado and quinoa was overlooked and just a big clump. Back to Hamilton it is!
Great atmosphere
Very clean facility. Good service.
Chipotle Turkey Club was absolutely delicious!
Great food. Fast friendly service
Instagram ID: anjav3 Food/Drinks: - Banana Pineapple smoothie is what first got me into drinking smoothies! It’s thick and delicious, no added sugar. Sometimes I ask for added protein in the smoothie which makes it great for after workouts. It’s a great portion size too and keeps you full for a couple hours - Williams Signature Coffee is the best fast food coffee out there! It’s very fresh, always piping hot and it’s good quality coffee - Their bowls are amazing and you can customize it yourself and add whatever you like to it. Their chicken is always cooked perfectly, and they add a fair amount of every ingredient in the bowls so every bite is full of every flavor - Their pizzas are very delicious and one of my favourite thin crust pizzas! So much flavor and keeps you very full for a long time - The choclatine and chocolate hazelnut croissants are my husband’s favourite snack to have along with coffee so it’s a great choice for the chocoholics out there Other Comments: - Tons of parking available as it’s located inside a plaza - Service is always nice and friendly - Tons of seating inside the café and multiple areas for charging laptops and cellphones so it’s a great place to study and get a delicious meal - Prices are reasonable for the quality and portion sizes that you get - The menu changes every so often so you always get a chance to try something new Instagram ID: anjav3
Friday afternoon. 30 mins and still waiting for a sandwich... 40min... Everyone’s is trying with no result. They need to get organized. After all that waiting the wrong table got our order. Never coming back...ever.
Friendly staff, good food, excellent ice tea, nice place.
Good service and excellent food and beverages. They deliver everything to your table while masked if you stay in the establishment.
Great place for a lunch , prices are good along with the service.
Experienced staff make difference in good way
Great management and service, amazing food and amostphere. Highly recommended for this restaurant ????????
Had a great lunch experience here when I visited McMaster University. We got the chicken pesto sandwiches ???? and some hot beverages- peppermint hot chocolate and gingerbread latte. The sandwiches were very good. I liked this place way more than a Starbucks.
(Translated) Coffee is good (Original) 咖啡不错
This is one of the weaker Williams. Covid seems to have had a big impact on this location.
Staff was really nice so early in the morning. Verry clean cleaning each tabel well after a customer left
Very relaxing atmosphere. Love the hot chocolate☕ ; great for a sunny winter day☃????
Place is alright. Mostly because the store is confusing. They put the milk in. But you put the sugar. Just leave the milk and sugar on the counter, makes orders much faster then guessing how much milk they want. Coffee was good. Space is large. Tables are with power cables. Not too noisy so it's good for meetings but also easy to overhear due to way seats are arranged.
Great for meeting people. Great variety. A little pricey.
Good restaurant to go for quick coffee break or a meal. Their make great salads and provide quick service.
Dine in
My friend and I met for lunch today and we both enjoyed our meal. My friend had the signature salad and I had a chicken caesar wrap - both were tasty, well presented and worth the money. My coffee was excellent, as Williams' coffee always is, and my friend really enjoyed her tea. We stayed long enough to need a mid-afternoon snack, and the chocolate shake was great. The staff are friendly and efficient, and obviously enjoy their work.
An interesting combination of meals on there menu to choose from.
Love sunshine bowl!
Expensive William's Red velvet cake for the price $7.99, dry dry and not good taste. I did complain, but they just said sorry about that.
Lovely location where you can watch people skating in front of city hall. Excellent hot chocolate.
They stop serving some food items too early
Drinks made incorrectly. Long wait.
I came here to work for a couple of hours and found it a great place to do that. The tea I had was inexpensive then I didn’t eat anything else. The servers were great, friendly and welcoming. I will come here again.
I love this place and their coffee. also they have these good options for a quick meal: healthy sandwiches, rice bowls, thin crust pizza other than the usual muffins , cookies, scone etc
Have been coming here regularly for years. Always great service. Friendly owners. Highly recommend.
I haven't been to a William's in years but after going everywhere else nearby while I've been with my daughter at McMaster Hispital I finally went to William's and plan to go back. Great sandwiches and coffee! I had the egg, bacon, spinach, and avocado bagel!
Cute little restaurant with a lot to offer. Fresh coffee, tea, smoothies, sandwiches, salads and amazingly delicious desserts ????. Nice place to hang out for not only young people but for the whole family.
Really good cappuccino. The staff are super cool
Nice end cozy little William's. Quieter than others and although it was full, didn't seem as crowded.
Food is really good. Customer service is appreciable. Clean, quite and nice place.
Good vibe, lots of energy. Decent food at a decent price. Not the best coffe considering the name, but much more to offer than just coffee.
Great food ......and great service to. ????????????????
I love this place! Really delicious and amazing polite stuff!
Had a chai tea latte. So delicious but certainly over priced. Paid over $6.
Its a Williams.... A pretty small one too. It is decent, staff were pleasant. But coffee isn't on same level as more boutique shops nearby.
New menu and board since they reopened. We went for breakfast today and they brewed a new pot of coffee for us. Food was hot and fresh. Service was reasonably fast and they were friendly and attentive.
Cozy good place to study and snack
Got charged $20 for 2 regular sized frappes, which were super watery and didn’t have taste. When I asked the server about the price she something along the lines of it being $5.65 so so $20 for the both made sense. No where in my life has $5.65x2 equaled $20. Also, she gave major attitude and just walked away. My friend and I also got Mac and cheese which came to us very cold and unenjoyable. At this point I have given up. This is my first time at this location and I can tell you I will never step foot in this place again. Staff are rude and unprofessional, menu items are poorly made and the prices they charge you are outrageous. I will make sure everyone I know will not be coming here. Ever.
What a lovely place, good food and service and atmosphere, definitely hope to go back
I paid $6 for a tea with some milk... more expensive than STARBUCKS LOL The service is sub-par, the food is like McDonald's, for example the Eggs are for sure cooked in a plastic bowl in a microwave. It's not quality food so why are the prices like a restaurant? I think it's an ok atmosphere, but the WiFi is unpredictable & rarely works, and the food and beverage's are mediocre. ***EDIT: I really appreciate being sent a survey here to share my ideas in more detail. I think that's a GREAT sign of having the motivation to get better. I will give 1 extra star for this and give them another try and get back!
This place has become our go-to place for either a meal or just a coffee and dessert. The staff here are terrific! Always friendly, always helpful.
Place is decent but I'm disappointed with their coffee. No taste, just bitter cofeee. Also this is supposed to be a coffee shop and they don't even have electrical outlets in the entire place. How does one work? Sadly not coming back and giving my business to Starbucks.
We went here for a lunch. We had a salad (california + chicken) and a sandwich (wasabi tuna melt). The seats were nice and the atmosphere was good. When it's busy it can be a little noisy (echo) though. The salad tasted really good and the sandwich as well. Still, we thought the portion size of the sandwich was quit small. We expected to get at least 2 slices of bread. Our overall experience is still fine!
Serve coffee and breakfast plus sandwichs& other food, friendly service.
Small cafe, slow service And really really rude staff Will never come again for sure
Love their salmon box!
Nice refreshing cold beverage on a hot summer day!
Love it, staff, owner everything
It took about half an hour for us to get our food, messed up order, and some of the food was cold. The staff also was not too apologetic. The food still tasted really good, and have excellent coffee / hot beverages.
The staff is nice
I enjoy studying here at times since they have a lot of tables and large windows. However the wifi disconnects often. I like the cakes they serve but most of their menu items are overpriced. I had sweet potato fries for $8 once and there were less than 10 pieces
Great salad which I choose after they didn't have any gluten free bread for a sandwich.
Fresh food and juices. Good service.
Friendly service. Decent food. Socially distant tables were appreciated. Coffee was lackluster and cake was stale.
Nice place, full of live but quiet, good desserts and great coffee!
A nice spot to grab a coffee or tea. The size of the drinks is generous. And the service was prompt and courteous.
Friendly, good traditional Williams hospitality and fare
Went mid-morning on a Saturday and ordered a cappuccino and croissant to stay. After 20 minutes, I had to go to the counter and practically beg to get someone's attention to find out why my coffee still hadn't arrived. It wasn't particularly busy, so I'll chalk it down to unorganized. They either forgot my order or failed to prioritise a coffee over all of the kitchen orders that had them running around in chaos.
Very clean
Great sandwich and more restaurant. All food I had was fresh and great taste.
Can't speak to the staff or atmosphere as my partner and I ordered through Door Dash, but the food was awful. I understand that it is relatively inexpensive, but for a broke college student it isn't pocket change. Everything tastes like it was microwaved or prepared in advance. The bagel sandwich wasn't toasted so it went soggy. Avocado was brown. Lettuce was wilting. Coffee, that we requested with milk and sweetener, was near pitch black and tasted as such. When we called, hoping for a refund, we were told that they were busy, and they would call us back. Honestly, don't waste your money here. I'm failing to understand how they came up with "Fresh Cafe" or "Real. Fresh."
Great brewed coffee and pastries
Location doesn't compare at all to Hamiltons by the Bay but I like Williams nonetheless. Prices are kind of steep at times but I enjoy the food.
Great food and friendly staff
Great customer service. I left my wallet in the store and received a message from one of the staff telling me that it was placed in the back office once I realized it was missing. I went in the next day and the staff not only found my wallet, however since the process took some time, I was offered a complimentary drink as well. Very impressed with the service and would definitely recommend.
Cozy
Recently renovated into a metro style; less cozy and more trendy. I find the open space and top 40 radio make it too noisy. It's more like a cafeteria than a cafe now. Food is as expected for a William's, which is to say not bad, but not great. Breakfast is the better choice but they only serve it in the mornings, not sure if that has changed.
I went in with my parents who ordered 2 black coffees and 2 pastries. I ordered a cappuccino, which never appeared after 20 minutes so I went to the counter to look for it. It arrived about 5 minutes after that stone cold, as if it had been in the refrigerator. My parents had long finished theirs, which they said was very good, as were their pastries. The replacement cappuccino was warm at best, but probably would have been good if it was hot.
Healthy sandwiches options
Very nice and new
Disappointing. It seems to be under new management. The cups and utensils were not clear and the deserts were lack lustre. We won't be back for awhile. Pricy.
I love the coffee and the atmosphere. It is great for studying and getting work done if you are a freelancer or a student.It seems to be a hang out for the retired crowd too.
Lobster Grilled Cheese.
Great place downtown for grabbing a quick coffee or sit in and enjoy their food choices.
Good place to relax or study.
Super friendly staff!
My friend and I always prefer this café. Whether it is waffle, toast, wrap or just a single coffee ☕️ they always do amazing ???? job. Loved this place.
We have been here several times and the food is always wonderful. The service is quick and friendly. Everything is clean and inviting. There is free parking and the venue is easy to get to.
Their coffee is so much better than the stuff sold at the hockey player place. And the treats too!
Great visit and the gal who manages the restaurant is very good and professional. Sadly, because of the province's restrictions they can only seat 10 at a time, not fair but they're making it work.
I would give zero if I could. Waited over an hour for a sandwich and a soup. When I finally got it I realized it had been sitting off to the side for 20 plus minutes and forgotten. They offered me a refund and took the food. So I wasted over an hour to grab my wife lunch who had to leave because her soup took longer to pour than her entire lunch break. The worst service I think I’ve ever had.
Visiting Guelph we stopped here for lunch - we ordered the Williams Power Bowl and the Mango Chipotle Chicken - we were one of the few customers in there yet they forgot to put the chicken in the Mango Chicken and used frozen vegetables. Mediocre food prepared by someone who wasn't paying attention. Not recommended.
Really like this place. Food is pretty good for the price range, staff is super friendly, and somehow it feels cozy even though it's a fair size and quite an open space. I usually go there with a couple of friends and it usually costs us about $40-$50 (without dessert). Considering that it costs me $25-$30 for junk food for two at the movies, $40-$50 for good food for three is a much better deal ????.
A staple to Downtown Kitchener! They're good for coffee, a quick bite, studying/working, and even conducting interviews.
Williams is the best coffee shop
Great coffee One of my favorite places to stop for breakfast
Amazing customer service, clean, good food and coffee selection and the staff is very friendly
Decent prices, and lots of options
My friend and I wanted a decaf latte but unsure of our options. The gentleman was super helpful in making drink suggestions and ended up really enjoying my drink. Friendly and helpful service all around!
Hot coffee and great service.
Great food, but it can be quite pricey. I had a nice corned beef sandwich with a bowl of soup and a coffee all for $30.00. I go once a year as a special treat.
Great food and drinks
This place smells disgusting inside. Like hobos and dying souls. Nothing fresh about it.
Terrible service. The attendant wouldn't even look at me in the eye when placing my order. I was denied access to the washroom because they were about to close and it was already clean.
Good breakfast
Good coffee! Comfortable seating. Yummy desserts & good choices of main dishes.
Delicious lattes. Service was a little slow... but then again, every place is running low on staff these covid days.
I try to come here multiple times a week because of the convenient location. I normally love the coffee quality and always place the same order in hopes that it will be up to par. My order is usually taken by the same staff members, but even as a regular customer I’m still constantly dealing with inconsistent/poor quality/taste most days and unwelcoming, rude and dismissive attitudes and service. Tired of spending and wasting my money here. I’ll spare myself the trouble and take the few extra minutes to walk across the street to Starbucks where I’m always regarded warmly and satisfied with my order.
Dinner
Pleasant staff, great coffee with different flavors,, lattes lots of different flavors an most of all awesome food breakfast, lunch ,supper
Good place to go
Always attentive
Great coffee, wonderful food, affordable pricing, and an inviting atmosphere.
I came in for a sandwich and was told that I couldn't use your washroom. That it was a $10,000 fine. This seemed very odd so I called public health at the City of Hamilton and this is absolutely not true. You are allowed to open your …
Amazing staff! Talk to Dali or Miroslav...owners. they are passionate about their business.
I do love coming here, however, I got a slated caramel latte and it was horrible, I asked to change it and I that wasn't allowedd I should have just stuck with a tea.
Come here every Tuesday and Thursday morning to sip on a coffee and get some work done. It is a great atmosphere for working and chatting with someone. As always the service is awesome!
Waiting 25min and counting for a wrap. Service is snail pace slow.
Refusing people the washroom.
Small place but good service and location
This place is perfect to talk and drink coffee.
love this place!! can sit and relax with wifi and love there hot chocolate!
Close to my workplace but because of university students the food quality is not comparable to other locations like Cambridge and kitchener
Staff are so friendly, it’s really small but really nice and the food is good, though I didn’t get exactly what I ordered and it had avocado and spinach on it which I didn’t ask for and the menu didn’t say it had those things. However, the big reason why I am only giving it 2 stars is because I went in for breakfast on Sunday morning and they were playing a religious service over the sound system in the restaurant. I am very respectful of people’s beliefs and am Anglican myself but I don’t think at a place of business you should be playing a full of religious service over the speakers unless your business is religious in nature because you’re forcing your customers to listen to this stuff then and for me anyway I was deeply uncomfortable with having to listen to this when I just wanted to have a nice breakfast before my exam. Just play music or something instead of a religious service thing.
Breakfast tasted really bland, and the coffee was sour. Staff and decor was nice.
Nice place! Roasted Red papper soup is something amazing!!! Must try!
I come in here to study pretty frequently, and I've never had a bad experience! It gets pretty busy in here at lunch on the weekdays, so service can be a bit slow -- but the food is very good and the service is friendly, even on the busiest days. The only time I've ever had a mistake made with my order (on a crazy busy weekday when the staff were facing technical problems with the cash registers), the staff were quick to fix the issue and exceptionally friendly, even getting me a complimentary cookie as an apology. The food options are much better than many other cafes in the area -- they offer quesadillas, waffles, flatbreads, and interesting wraps rather than just the standard cafe soups, sandwiches, and salads. The desserts are great (especially the cheesecakes and the white chocolate raspberry cake), and the drink selection is far superior to most (the house-made sodas are a personal favourite, as are the London Fogs, which are so hard to find in chain cafes and so so so good). Despite rather limited access to electrical outlets (only 2 in the entire restaurant, unfortunately) and the pandemonium of the lunch rush, this is my absolute favourite place to study in Burlington. I will definitely be back!
Always a busy location and a great area to merge others for a friendly discussion about investing opportunities in the Kitchener market.
A must visit! Good food n vibes ✌️????
Really great breakfast. Good prices.
Ordered my breakfast this morning in Williams, the food was delicious, the waffles with fruits in Williams are great! Also, the cookie with the handwritten note was such a nice gesture, thank you!
Great food and great atmosphere! Highly recommend this place :)
Great coffee shop, but be super careful about parking your car. If you leave the lot for even a minute to go to another store before you leave (doesn’t matter if you’ve been at Williams for minutes or hours) parking enforcement will swoop right in to make sure you get ticketed. I’ve watched parking enforcement stand in the car park and threaten a young woman that if they saw her leave the lot they would immediately ticket her. And they weren’t kidding. They stood there and waited. Of course, this is no reflection on Williams but something to be aware of if you’re thinking of stopping in for a muffin and then grabbing a prescription from shoppers or a coffee from Starbucks.
I heard there was a Covid-19 outbreak in this cafe and they refused to shut down. Not a good look
Coffee is good. Selection of food is excellent. Quality is consistent. Love going to Williams
Overall quality of the food was good. But for $ 101.00 dollars there should have been enough food to feed 6 as advertised. Main entree really is for one person. For the price a big disappointment. In the end I paid 140.00 to have it delivered. Kids were still hungry.
Love coffee, doesn't matter where it is from !!!
Favourite cafe. I graduated from McMaster a year ago but I still come here all the time when I am in Hamilton. The food may be expensive but it is healthier than a bunch and has a different variety. The staff is always kind and give great service. It is also a great place to study!
I like this place!
Great coffee, good selection of food and nice atmosphere
Coffee isn't that bad, not great but I've had worse.
Tomato soup was amazing! Service was a bit slow (particularly when my friend got up to get a slice of cake and it took them 5-10 minutes to bring it to the table when there were no other customers at the cash). A cozy place to catch up or study/work for a few hours though!
Good restaurant to go for a coffee break or a quick meal. Staff is very nice.
Decent coffee, lots of seatingm
Bad service, food is not on par with the prices. Ordered a bagel with buttrr and cheddar cheese and they gave me a bagel with no butter and processed cheese. How hard is it to make a bagel? Seems to be like this everytime I come.
Slowest service ever there were no customer inside the restaurant and there are 4 people working and still had to wait 15 mins extra of the time given to pick up the order. And the order was ready still had to wait
Way too expensive for what you get. Service always takes a LONG time, food is bland but fresh. Everytime I come to this location or any other location this seems to be the trend.
Why would you say is open if it isn’t drive almost 30 min just to find it close update your info then!!!
Pricey but good.
Bad waffles and hard time getting refund.
I like their coffee. Their dessert waffles are great as well. While they do offer food items such are breakfast (whereas Starbucks doesn't) they're often too salty, and the portions are quite small.
Waited far too long for our food with no one in the restaurant.
Called this location at 2:11pm on October 31, 2021. Not sure why the staff on phone is that rude, refuse to answer my question, just say goodbye and hang up the phone. Is this how you always treat customer calls?
Nobody at the cashier inspite of knowing customers are in queue. Staff busy talking with each other.
Generally I would avoid this Williams. I have had a lot of friends with bad food experiences (missing toppings, just tasting bad). If you have gone to other Williams Fresh Cafes, expect a below average experience.
Really nice place to go for a quick bite. Welcoming atmosphere that is great for hanging out with friends for some good food or drink
Great selection of quality meat, cheese, bakery and a ton of other stuff.
Very tasty and great ambience. We got there early on Saturday, so the place was nearly empty, but by 9:30 it was busy! Check out the tasty looking Blueberry Waffle plate... yummy...right?
William's is my current go-to coffee shop to study or chat. The variety of food is great and everything taste delicious. Not only that, but the service is great. Food is out in under 20 minutes, staff are friendly and give good recommendations. I love the booths (sometimes hard to catch one during the day) and the ambience. However, it is hard to get access to an outlet as they are only located against the back wall of the café. Customers are usually nice enough to let you leave your laptop/phone with them to charge, but can be an inconvenience to your workflow. Open until late at night, so you can study for long hours. Love!
Best place to vist Awsm food and service Lots of cake choices will try all , caramel brownies cheesecake ????????
Nice cake selection. Staff is friendly
Good food Seems to "over-heat" a bit inside Good service Friendly staff
Gluten in the the coffee...
Suitable place to work at if you are dedicated to making it your full time job. Management is disrespectful though and treats you like garbage if you don't exceed their expectations. Food is very overpriced for the quality that it actually is. Be careful not to get anyone's bad side because they have a habit of throwing out paychecks!
Got some amazing food on the menu. Must visit.
Meal type
Great staff great place... it's really my favorite place around .. very clean and very fresh
Good food but a bit pricey. Nice atmosphere and friendly staff. I don't come here that often but I much prefer this place over coffee culture.
Almost a full service restaurant, surprisingly decent for a coffee shop. Superior in every way to any Tim Hortons. A step above Coffee Culture up the street. Equal to Starbucks and Matter of Taste for coffee quality.
Williams Cafe has good and diverse food options
Chocolatine wasn’t as good as I expected it to be, I was expecting better from williams, they have nice staff, they are really nice but their biggest problem is the wait time it’s kind of busy all the time haha
Good place for a quick breakfast Service was good The place needs a bit of improvement by adding plants or pictures or something
Great place ❤❤❤
Good breakfast
Great place to study
Fast and friendly service
Excellent customer service Best ambience
Came a lunch time. It wasn't that full but seemed to be totally understaffed. Took us half an hour for a soup and a bagel.
The food and the coffee are good, but the service is absolutely terrible.
Everything is mediocre. Rsther noisy place. Counter staff is nice and friendly. I LIVE THE COFFEE!!!
Awesome all around
Very pricey but good service and yummy food.
WORST CUSTOMER SERVICE .. THEIR HOT SPOT WILL NOT ACCEPT LOGIN OF VALID ACCOUNT .. HAVE COMPLAINED ROUTINELY OVER PAST YEARS .. NOTHING DONE .. NO ONE GOT BACK TO ME .. THEY HAVE STOLEN MONEY THROUGH NOT ALLOWING MY WILLIAMS TO BE USED .. THE PLACE SHOULD BE BOYCOTTED UNTIL DRUXY'S RECTIFIES THE SITUATION
It's alright. Good place to have a comfortable conversation and catch up with an old friend. I ordered a bagel and added bacon and tomato for an extra 2 dollars. The bagel was not even your regular grocery store bagel size, it's much smaller. Tomato was skimpy and the bacon was so thin, you could practically see through it! 4 half strips of nothing. I'll try this place again, order something else and hope for the best. To put it in perspective, $8.50 for a chintzy bagel and bottled vitamin water.
Nice fresh atmosphere, yet could update and clean the men's bathroom.
Love the Williams points card, definately a bonus
This chain makes great beverages, but you get what you pay for (upscale coffee shop). This location is very busy with students and limited seating, but service was good.
I've been here twice (first time was a few weeks ago) since moving to the area and both times ive been disappointed. I do not think the food or the coffee tastes as good as other Williams resturants. In particular, today the avocado in my sandwich was not even close to being ripe. It was rubbery and required a knife to cut through. The staff responded when asked about it and were apologetic. However, I've cut many avocados myself and it's really easy to tell when one isn't ripe (especially to the point of it being rubbery...), so why did it go on the sandwich in the first place? The Wi-Fi disconnected on me multiple times, sometimes only lasting a minute between, but I guess it's free so can't really complain about there. There are power outlets though which is something many cafes lack.
Had a nice cup of dark black coffee had a good taste. They need a bit of work on the service side but not bad
Amazing coffee and breakfast.
I love this place for breakfast or lunch.... Good coffee!
The food is good and I like the business model but the service leaves something to be desired. Second visit: A 25 year old South Asian man helped us. He seemed to really care that our experience was pleasant.
Cashier clerk was super friendly and nice. Ordered a blueberry muffin to go and upon eating it I noticed a number of the blueberries were frozen cold and hard. Was a bit disappointing on that part
A good selection of salads, sandwiches, quiches, and desserts.
Nice place but expensive
Good service and nice tea but they still use plastic straws....
Pretty nice place and convenient for McMaster students.
Pretty cute place to study. Service is fast and food is always fine. I can't really give it a 5 star cuz Williams food isn't that good but it's pretty serviceable
Salad is pretty good and it comes with garlic bread :DDDDDD
We've been at this place with family that was visiting Canada. Their kid was a little upset and making noises, so the waitress asked us to keep silence. Maybe I'm wrong but I will never imagine somebody asking me to keep it quiet in a coffee place. Off course my family went away from the place at the very minute she asked that. I used to recommend their coffee, won't do it again and will try to avoid this place. Note: if you have kids don't take them there, they don't like kids and will be sure to make you feel like garbage.
Amazing breakfast and service
Good clean nice place
Been coming here monthly for about two years. Healthy food, decent prices, nice staff, lots of seating and free parking.
Very nice and kind service here. The drinks are really good, but I didn't eat anything
Solid place to hangout and have a quick bite
William's is good for it's consistency in quality of beverages. I generally go for hot chocolate and it's one of the better places.
Excellent place for breakfast and coffee.
Good and quick
Cozy place with friendly ppl
AWESOME
Always fresh coffee. A great place to meet people
The staff were great. They were friendly, made me feel welcome and were more than willing to help explain the menu items. I ordered the Rubin sandwich. It was good, but a little soggy on the bottom, but that was likely from the sauerkraut. The interior itself was depressingly dark and dated. We couldn't wait to leave. I know it's a cafe, but there was no warmth. The decor was very generic and almost hostile. It's not a place I would like to being my friends for an afternoon out, which is a shame, because the food is really good. I'm not sure of the look the desiger was going for, but it feels more "Highway reststop" than a cafe. Once again, the staff were wonderful and were the saving grace of my visit
First time customer. I was very pleased. Coffee was very good. Great selection of soups and such.
Excellent meal. It tastes as good as it looks. Really high class feel to the place too.
Great place and great atmosphere
Good choice and good breakfast. Quite little spot connected to City hall.
Just had one a of the worse customer experiences for a long time. We wanted an interesting latte to celebrate our day. We found Williams had some neat ones on their website. So we called and ordered. After having to repeat our order to the person on the phone 3 times and giving them our phone number they told the order would be ready in 15 minutes. We drive 10 minutes to go get them, wait in the car for 5 minutes and go in. They tried to give us the lattes that are boring we could have got anywhere - a plain one and a caramel one. My son took the caramel one for me even though it wasn't what we ordered. To add insult to injury the latte was a plain latte. When I called to complain the manager I got excuses about their head office changing the menu. No accountability that they didn't tell us when they took the order and didn't call us. He offered to give me a latte to replace the one I got. Really, that's what you call customer service? I wouldn't ever order something online from them. You risk driving there to find out that they don't have what you ordered. Rotten service.
Great place for dessert after dinner! Owner is extremely friendly and nice! Always great to customers
Beautiful place, friendly staff, super clean, great food and excellent customer service. We’ll definitely visit again.
Charming, nice place to people-watch.
Great food and drinks, fast service and friendly environment. Highly recommend!
The staff were great but the tea and coffee we so bad we couldn't drink it.
Great food, refreshing drinks. Enjoyed the service.
Good place to study. Only 4 outlets at this location but it's very nice and quiet. The atmosphere makes for a good place to study and get a lot of work done.
Cake was stale. Server wasn't very friendly.
This place have very good environment and I like to spend 1/2 an hour to have a coffee there. The cappuccino usually is great but last time I visited wasn't so good. Wasn't hot enough and I think was made long before I ordered. The other things in this location is that they start to ask for a tip before to pay the bill. This to me is rip off because I pay almost $5.00 for a cappuccino and because someone need 20 seconds to bring it to the table I have to pay more ... . I'm not happy this time. I fill bad that didn't give a tip. The place is very busy and I think the owner have to pay enough without ask me to help the employees. If is like that next time I'll find another place to have my cappuccino or espresso.
Love their salads!
Do not recommend visiting this location. I went recently and was told I cannot bring outside food into the cafe - which is fair so I put it away. However, after I ordered food and a coffee from Williams even though I had my own, he said that he didn’t like that I was studying at the cafe and told me I had to sit at a small table or leave. Ok first of all, it’s across from a university so smart choice on location there (despite the insane business you probably get...) and second of all, why do you have free Williams guest wifi if we’re not supposed to use it... mind you I was only studying for an hour and a half and he told me to move.
Very loud and busy with students from McMaster flooding the place always. We tried their waffles and milkshakes. Terribly overpriced, but tasted good.
I went in wanting to sit at a table and work. I left having found my new favourite café. I ordered the BLT with avocado on multigrain bread. It wasn't special or fancy or anything, but it was one of the best sandwiches I've ever bought. The bread was so fresh and crispy and there was the perfect amount of mayo on it to bring all the flavours together. It was a little more pricey than I would spend at Tim Hortons, but the freshness and quality of food were unbeatable.
When I first moved to Hamilton Williams had good food at reasonable prices. My favourite item was crepes. They replaced the crepes with waffles. While the waffles are good, the crepes were better. Also, the prices are high considering it's a big student area.
Very crowded with out social distancing
Nothing beats a cinnamon scone from Williams!
I took my son for lunch and the meal was fantastic! The strawberry caramel and funky monkey waffles were amazing and the staff were all very helpful and friendly. Great portion sizes and fair prices. Hot chocolates were by far the best I have tasted and the peppermint hot chocolate was exceptional. Clean kid friendly environment. 10/10
The fresh look and new management looks promising.
The steamer was broken, limiting my hot drink order to coffee, Americano or tea. On top of this, I asked for a to go coffee and waited 15 minutes before going up to the counter and having them make it on the spot after my prompt. Absolutely horrid standard of service.
Tonight was my very first visit. Although the staff seemed nice and I initially was thinking of definitely coming back, I will not be returning here again. I ordered a Latte and requested Almond Milk (as I am allergic to cow's milk). When the drink was being handed to me I asked the worker again if it was made with Almond milk and she confirmed it was. I began drinking it on the way home and realized it was made with regular cow's milk. Thankfully I only got through a quarter of the drink before realizing but I still have a reaction from it. Good thing my reaction is not severe, but I still wasted money. I understand workers being tired and wanting to start cleaning up and getting ready for closing. However, do not lie to customers about ingredients when it could be life threatening.
This place is under rated. It's a clean, spacious coffee and lunch spot. Great tasting coffee, snacks, wraps and meals. Hadn't been in years an forgot about this diamond in the rough. Will be going more often.
Good chicken pesto sandwich
The place is quite comfortable and I really like the way they have built up the booth with glass to help with social distancing. The service was quick. The food was all pre-fab as far as I can tell, no real cooking. Not bad, but nothing …
They're doing an excellent job of ensuring you can have a good experience dinning in. Full proper checking vaccination (QR + ID), same lovely service as pre-pandemic. Thank you, starting to feel relatively normal again.
This was the worst cafe I’ve ever been to, you had terrible customer service and all. Also Kitchen staff was slow with meal, the cashier with brown hair was very rude and tried fighting with coworkers, dress code should be a uniform as one girl is always wearing boots, And the manager does not seem to care about employees. Very unprofessional
Absolutely the worst service possible! I asked for a cappuccino I get given a latte, not a big deal I brought it back then the owner came over and started getting aggressive with me for no reason at all, I get served cold food and decided that we would go somewhere else, the owner tells me a I am abusing her staff when I spoke to her directly and then has the nerve to tell my husband she feels sorry for him when I never raised my voice, swore or was aggressive at all, I simply stated I didn’t want to eat cold food I payed $20 for, I wouldn’t even give this place a 1 star!!!! Absolutely disgusting ownership
The prices for food here are unbelievable. You'd think you were dining at a sit down Restaurant with full service. The food was OK, but a wrap and salad should not cost $22 at a fast food restaurant. Good location as far as Williams are concerned though.
The customer service is so bad .. the worker are so rude with talking with people. I went to pickup and order order payed for... I had to wait 20 more min over the time that it should be ready... the Indian tall guy was racist to me and when I tried to explain that the food should be ready 20 min ago he started to swear at me in very rude way ... at the end whe the food was ready he threw it on my face in disrespectful way.... I really think the cafe need to work more about their staff ... I I was expecting at least to be served in a respectful way
Nice place to work. The environment mostly students. Time and attention superb
I'm been coming here for over for five years. Great place to meet a friend for coffee or get some work done. The new reno looks great. Wish they were open later. Downtown needs more hangouts.
Standard Williams. Hours are a bit weird given it's in downtown. There are alternatives if you want coffee.
Williams is a great place to get work done in town. there food is sometimes inspired by middle eastern foods, such as Shwarma meat and curry. there WiFi is very good for a cafe and there service is pulled into a very interesting system for getting your food, which involves paying up front and then giving you a sign so that the waiter can find your table. i suggest the quesadilla, which is incredibly full of flavor with chicken, cheese and salsa. if you need to get your paper done, i suggest grabbing a coffee at williams and grinding it out!
Ordered a pick up from door dash on the app. App let me put in order and then I drove to pick up my order. They told me they don’t do door dash there and that at 8:30, the kitchen was closed so I couldn’t even order the sandwich I wanted. As I was leaving, there is door dash sign on the door. Also, they close at 10 but the kitchen is closed at 8:30?? Used to like the sandwiches but never again.
Nice coffee place with lots of other food
Better quality and service than Tim Hortons at a similar price point
Not very cosy. dirty, noisy. Not a flashy store front. Not too impressed
Good but pricey
Decent coffee, good food and free WiFi.
Gud one
Good service. What you would expect from a chain coffee shop.
Great selection of fresh food and friendly service
Love to visit this place. The food was absolutely wonderful, from preparation to presentation, very pleasing. Maintains very high hygiene and cleanliness. Very well trained and helpfull staff..thank you
Very different in a cool way
Fresh coffee; yummy strawberry/ banana smoothie; accommodating staff; ambience comfy; roomy
Looks like they have recently renovated. A little over priced but good atmosphere overall. And there is free wifi
Nice little spot to do work. I used to take tutoring clients here to work because of the big booths and the real glass mugs you get while sitting in the store.
Tiny location, they do not have the french vanilla ice cream which goes on waffles, you can find them at the University of Waterloo plaza Williams. The waffles are a bit thicker too. Although good customer service and hospitality by the cashier/server at the counter!
I really like the food, but always find it a little on the pricey side. The wait time to get your food varies. On my last visit it was very quick. There was no lineup and we were served right away. Five minutes later the line up was almost out the door.
Very nice cafe with great food options. They are still open during pandemic. Went there for a coffee and a bite. They are very careful and thoughtful during this pandemic and felt pretty safe. Coffee was amazing and food was delicious too. Definitely will go there again to unwind.
Never seem to have Gluten free ..came herehto meet someone, but they're closing an hour early
Awesome cafe. Good coffee. Wide arrange of healthy as well as gluten free, vegetarian, vegan options. Great atmosphere.
They know how to make coffee they always get my order right never an issue with them ever
Great location!
I visit this place fairly consistently. They have an excellent selection of hot beverages, and the baked goods are, well, good! Staff are friendly and helpful, and bring items to your table promptly.
A little busy inside and out. Cakes and cookies all look great. Our coffees were hot but not HOT. Vaccine and IDs requested, making and spacing respected. (No mask while eating, drinking)
Compared to most Williams locations, this one is very small and aimed at serving university students taking their coffee to go.
Friendly service. Very clean washroom...great cup of coffee at a reasonable price. Also enjoyed a Banana Chocolate Chip Muffin(lightly heated)...it was delicious...would choose this place again with family and friends.! ????
My sunshine bowl was missing the avacodo and orange. None of the staff seemed very confident in their abilities. No allergen knowledge. Long wait time. For the price and wait time I would of enjoyed getting what I ordered.
Meh
all the three employees were busy talking to each other. Glanced at me and my friend standing there couple of times; did not even bothered to ask us to wait or what was going on. We waited for five minutes. Worst service in my life!
Worst Williams ever. The coffee tastes so diluted cracked egg Sandwich tastes different from other stores
Do not go to this location aged baked goods bad coffee the staff forgot I ordered a smoothie I had to ask for it twice. If you have a coffee and you are in the middle of some thing they will ask you to leave. I will never come back to this dump ans this store should be closed. Its a dump
Slower then slow
Brutally bad service. We were a group of 6. Took 10 minutes to get the first drink and 40 to get the last. The last drink was a banana, mango, pineapple smoothie and until I got angry about this now taking 40 minutes, they then told us they had no bananas . Substituted strawberries which was fine. STAY AWAY!
Takes way too long for food to come to table We waited 30 minutes for a bagel and sandwich! Prices are way too expensive! 10,50 for a sandwich!!!! Which isnt even that great! I wont come back again
Great people
Good place to go and hang out for a couple of hr with friends to chat, coffee is fine but got some good cakes
excellent service, good coffee, had it black, good chocolate croissant, good date squares.
Nice and cosy. Service was a tad slow.
I was here the other day and I have very annoying dietary restrictions, they went above and beyond! The one girl who took care of me was INCREDIBLE in finding something I could eat. I was blown away and I recently had some bad experiences other places so this was exactly what I needed. Highly recommend!
Nice coffee shop with lot of snacks, shakes, deserts options located right in kitchener downtown
Very busy, but still good service.
I always have excellent service and delicious food here.
Its ok a bit over priced for what it is.
Ok
Glad they actually listen to their customers when there is issues and respond quickly enough. Desserts here are amazing. Coffee is good.
Came as a party of four. Over 20 minutes between when the first of the four got their meal and the last. I got the corned beef sandwich. Was tiny compared to the picture and had no sauce. Dry as a bone, as was everyone else's sandwiches. Totally bill was over $65! Won't be back. Staff was kind and courteous though.
Way better than other coffee shops. Williams Café has decent prices, excellent food and a very nice ambience.
Chicken Pesto flatbread & peach iced tea = excellent! Great customer service! Free parking. Nice daytrip.
Good atmosphere decent food and coffee
Good coffee - always has newspapers on hand
My friends and I love meeting up at Williams for tea and some food while we catch up, but we haven’t had the best experience at this location with customer service. Our usual is the Northfield location which we highly prefer (better customer service, larger cafe overall, more updated).
Ii
Very pleasant place with friendly atmosphere, nice staff and humongous food portions :)
Very clean and orderly. The staff that served me where very helpful and genuinely cared to help me. I would go again because of the great service.
Always a solid place to go. Timely customer service.
Love coming here for soup sandwich and cafe
A bit on the pricey side. Food is okay.
Great service and spacious restaurant
Absolutely amazing customer service every time I come here! Unfortunately the prices are a little expensive which id be okay with but the portion sizes are extremely different every time I go.
Good food, great coffee. The service was polite and fast, although my server was a little shy. :) They have plugs and WiFi for recharging and checking email/Facebook. If you're downtown and looking for a quick bite, Williams is a good choice.
Costed $20 for two frappes and our mac and cheese was cold. Not a great experience.
If your thinking to get food, The roasted veggies is the tastiest thing on the menu, wether youre vegitarian or not.i Go there almost exclusivity for this. Everything else is OK, and not always worth the price.
Delicious summer ☀️ drink ????
Bong! ????
Delicious food, amazing staff!
The ambience is quite good. The food is ok.
Come here all the time and everyone is really nice!
Great food
A fresh cafe in the heart of Kitchner Downtown near the City Hall. I have visited the cafe ones and it was great experience with pesto sandwiches and cappuccino. Sandwiches was fresh, tasty,and good quantity. Service was superb. Peaceful atmosphere.
Friendly staff and it's a good place to hang out with friends!
Good place for a quick sandwich and coffee.
This is a student-run cafe. Went for a cake and tea. Unfortunately the second time in a row I get over frozen not fresh cake for 6.25 CAD. The atmosphere is nice but cakes are no good anymore. Perhaps other food offerings are better but not desserts in my latest experience. Servers need a better training and care handling food. The cake you see on the display is not what you would actually get as they cut your peace from another, often frozen cake. My cake was broken into 2 pieces (probably because it was too frozen) and still served. No feel of esthetics or service quality from there server's part. Internet is of moderate quality here with 0.7 Kbits/s down and 0.5 Kbits/s up from Bell (OK for a Skype audio call but not for intensive photo upload). In summary a compete disappointment and waste of my money. Will only drink coffee or tea next time to save nerves and money.
Great central meeting place.
It's a coffee shop. Nough said
I paid 9 dollars for just a wrap which wasn't good and found a hair in it. guy with glasses was friendly but isn't usually. Never again.
Took forever to put my order in as the cashier and the customer in front of me were having a conversation about the gift cards instead of serving customers. Tried to order drinks and was told they didnt have any pumpkin left for anything. The cashier was having a hard time trying to take my order of a coffee and a plain waffle. Finally get to sit down and it took 20 mins for them to make it and bring it to my table.
Great coffee... I love to come here more often now to simply grab coffee or to just spend time with my daughter.
Great atmosphere, good studying place. They even have outlets under the tables!
Hello all. I ordered roasted vegetable panini with multi grain bread. First, received with regular bread. They brought us back with multigrain. Grilled vegetable cold as ice, bread burnt. Never seen in my life. I am going to ask again to see.
This Willam’s is amazing, the table service is fast, the coffee is probably the best chain coffee I’ve had, the food is awesome. It’s a great place to have lunch at with your friends, lots of sunlight. The only thing I miss is their sweet potatoes fries.
Great food and management. love this place.
We had great service!! And it was fast. They are also taking precautions with the ecoli break out and I had the ceasar salad with kale instead of iceberg or romaine and it tasted fantastic! Also had the chia tea and the chia tea latte and it was amazing!
Small location and a little less selection, but friendly and quiet.
I am sure every Waterloo student agrees that this has probably been their hangout spot at some point during university. Love going there for their breakfast wraps and chocolate milkshake! Would also recommend their chai milkshake. Sometimes hard to find a table & the place can be a little pricey but that will not deter me from going back for their yummy treats!
So good! My favorite!
Very kind staff members, and they have exellent drink menus. I haven't tried bakery & food menus yet, but they also seem delicious. Will come back for sure!
Just an amazing place! Friendly staff, great service, great food, reasonable price. It's been 9 years that I have been going to this cafe and loved it every single time. Definitely recommended! :)
Had the quiche and it was obvious it was not made on site. The cheesecake was a little dry. Service was good however
Coffee: slightly above average. Price: slightly above average. Atmosphere: slightly below average. I've always had it in my mind that Williams is one of the nicer coffee spots, but this location was anything but. This particular Williams feels a bit run down, a bit grungy. Williams continues to be my 3rd or 4th option - if it's more convenient than all the other franchises and independents, it's an adequate fill in.
Love everything about this place!!! Very friendly staff and the food is awesome.
I hadn't been here in a long time and I was disappointed in my two visits this week. I don't know if it was because of the holidays or if it is usually this way but this location is very slow. It looks like there are only three employees working. On my first visit the woman in front of me, in line, just left. When I finally was able to order two coffees and two baked goods we were given a number and sent to find a seat. It took forever, there were numbers on lot of the tables with people obviously waiting. The second visit was almost the same, but this time we were given our drinks and had to wait for our baked goods. The treats came as we were finishing up our drinks. I also know it is winter and floors get dirty, but when they decided to mop the floor they used some cleaner that set my allergies off. I had to get out of there fast. I don't blame the staff, there just is not enough of them. At the much smaller Starbucks in the Indigo had more employees working. Starbucks does not have as wide or complicated menu. The other Williams on Appleby closed about a year ago, I hope that this location can improve. They are beside a Cineplex and should have a healthy amount of customers.
Very busy on Sunday. Waited for an hour for breakfast and waffle! Excellent food, but not enough staff in the kitchen!
Good coffee but indifferent service. I think the attendant would have rather been anywhere but work.
A nice place for coffee and cake or lunch
Ok but order got messed up.
Great cute cafe with fresh food. Loved the red pepper and tomato bisque. Had the chicken pesto panini which was pretty good.
Love this place!
The food was pretty good, the service was kinda slow, but lots of options to choose from!
Great food and comfortable atmosphere.
The lady behind the counter wasn't very pleasant to deal with and the food and coffee are mediocre at best. For what you get it is super overpriced. The chicken in bowls is colourless and has no flavour whatsoever. You could get a decent meal at a restaurant for the same price that is actually cooked properly.
Boyfriend bought me an ultra rich, schmancy hot cocoa when I moved in with him from Scarborough. The hot choc was fabulous & totes sealed the deal.
Williams has recently had a change in management and the quality of their food is excellent! I stop in frequently for their coffee, which is arguably one of the best brews in town. The Williams team is always friendly and works to make sure their customers are happy and always satisfied. I'm glad they are so conveniently located so I can visit them often!
Refused tap water at William’s Fresh Cafe. I said I would pay for the cup, yet they still refused due to a “head office policy”. I did not want to buy another plastic bottle of water. Maybe there should be another option that’s not plastic bottles of water, especially in a university town. Just doesn’t make sense to me.
If you order iced coffee beware it comes insanely sweet, you have to specify you don't want sugar or sweetener, even though the description says nothing about that. No problem I would know for next time, except that when I asked about it the manager said it was my fault and they aren't doing anything about it. Mistakes happen but bad management and no customer service isn't a way to ensure you have returning customers.
I would chose Williams a million times over tim Hortons
Waited 7 minutes for an americano. Doesn't even taste good. Was going to get a slice of cake from the display but decided not to since I couldn't even see through the condensation covering the glass. Going to Starbucks now three locations over.
Fast service, but it's overpriced.
Used to go more often before renovation, it's ok now. Customer service not good at all. Update: I just went there with my family. Ordered funky monkey. The waffle was very thick. The centre was doughy (almost uncooked). Still disappointed. The positive side was the ice cream (both vanilla and chocolate).
Had a turkey and Swiss sandwich and a fresh salad. The bread and the salad were very fresh and the food quality exceeded my high expectations. The staff go above and beyond making this worthy of a full 5 star experience! Another experience today, April 27th, 2018 with the Avacado and egg on a bagel for breakfast, It did not disappoint! Thanks to the staff for the warm service, these folks are the standard to meet for the rest of the industry.
Nice place to grab a coffee and wander around downtown.
Classical Williams service . Drive thru available
Great Cafe in city hall, clean
When I was in high school, my go-to for studying and completing work. It is a nice, quiet environment and super clean. Plus amazing drinks and good tasting food!
It's far too loud for my liking. They have gluten-free items which are great!
It is a smaller location, but the staff is nice, it is clean and the food was tasty
Agree the wifi at this location had issues. It's great to see the location upgraded their wifi, per staff "they upgraded to 100 + users". I was on it for 30 min, it was fast, did not disconnect. Staff was friendly. I came back after a year. The place looked nice. I had a rice box with chicken and a coffee to drink. It came out fast, considering it was busy. My friend ordered a salad and a soup. We liked the service. Place was clean and staff was organized. There was a person in front of us who was complaining to the staff or a manager. We thought the staff or a manager did a good job in defusing the problem. We were impressed. But then we heard the same person talk to her friend, as they were sitting beside us in next booth, how they scammed and got a free stuff from the manager. It is so shameful that people can drop to this level, making a good business look bad. I gave this place 5 star because we were happy with everything. We recommend this place. We will come back. Good job Williams!
One of my favourite coffee shops in town. Excellent even for lunch! Very friendly staff.
Loved it! Super quite, super short wait for food. Everything was super tasty. Perfect date spot
Great spot. Nice staff.
Worst customer service! Today I went to buy a coffee at 5:30pm, they told me they no longer had coffee service because they were going to close soon and the machine had already been turned off... they close at 6, I don't understand how you refuse service to your customers.
Good coffee and dessert
Catering and business meetings. I frequently host business meetings at this location and the food and service is excellent. I also have had several events catered through them and I am always impressed.
Latte was delicious. Understaffed...tables needed to be bussed.
I stop by here a couple of times a month to meet with friends. There's usually at least half a dozen of us so we're usually tight for space if the cafe is busy. It can be frustrating when 8 of us are spread over a couple of tables not next to each other, while two single people take up two four-seater tables together near the door. The coffee is good, the food is great, and the service is excellent. Friendly register staff, bussing is quick and with a smile, and the servers always ask if there's anything else that can help with. Value is good - it's decently priced for an average coffee joint but this is smarter, cleaner, friendlier, and serves better dishes than average, so I'd highly recommend Williams for a coffee and snack with friends. Try their Chunky Monkey waffle if you are hungry. It's huge, and very tasty.
Worst management ever. Really understaffed during busy period. Took 25 mins to get a coffee to go
Always go for coffee, breakfast and meet with friends. I always like the food I order but it can be pricey. This location is usually busy but I still like to do work here.
Nice place with tasty coffee
A little more expensive for a place you order at a counter, but the quality matches the price...
One of the best Williams branches in KW. The interior is bright and clean and the staff is friendly. Recommended.
Great waffles and great atmosphere!
Great place ! nice people
Dont apply there!
Not even worth one star right now. What happened? This place has gone downhill since the summer. Walked in tonight to all the booths dirty with no dishes cleared. More fun to chat behind the counter then do a job.
Such a cute little cafe. Staff is super friendly and helpful. Food selection is great. Great place to study, meet friends, or grab a quick bite.
It was my 1st time at Williams Fresh Cafe, this is one of my wife's favorite places. I ordered the BLT & Avocado and it was delicious and very fresh. I will definitely come back to try other options on their menu.
Friendly service, yummy food!
Had to wait for a hot apple cider and then I had to ask for it again, nobody bothered to say it was already ready.
My 2nd Home
Good: A lot of their menu items are exceptional, especially the waffles (get the strawberry!). Coco is great. Milkshakes are to die for! Wait time is usually good, food getting time is good to. Atmosphere and things to do is amazing. Great crowds and feel. This location uses less hot chocolate mix in their drinks and is uniquely different than the Pier 8 one. Not bad, just different. Waterfront is best. Mediocre: Staff can be good one day and bleh the next. Usually on busy days. Bad: None.
Enjoy this place me and my friends go there twice a week
Just ordered tea. It was great. Good ambience. Very quiet place. The only bad thing was restrooms, especially ladies.
The word fresh should not be in this cafes name. Wedges tasted freezerburnt, quiche seemed like it was microwaved. Service was nice, good atmosphere!
Pastries are so-so
Delightful. Excellent coffee, baked goods, and an interesting lunch menu.
Very busy at the time I was there, but the service was good.
Disappointed with our experience. My wife wanted a cappuccino and it was 35min to closing and they said she can't have one because they had already cleaned the machine. Why does the owner allow them to close up when the open sign says OPEN? What's worse is she ordered a black coffee and when we got outside we saw it was some milky brown coffee... Black means black. Nothing in it!
Decent spot for a get together with friends or a spot to get some work done. The bowl I had was filling and healthy. You get a good portion for what you pay for.
Casual place with reasonable prices and great food. Lots of people using their computers, obviously student friendly.
During exam time, packed with UofG students. Other than that, its a generally quiet café with excellent food and drinks to choose from. Prices aren't bad, but they are higher than average. Food is fresh, drinks are smooth, and the decor is grate. It's an awesome place.
Excellent food and service!!!
Nice atmosphere
Popped by to see if anything has changed. It hasn’t, new management is poor. Good food; horrifically poor work flow/management, the staff didn't help each other or communicate. This led to long wait times spent watching a group of individuals flail about instead of a team fulfilling orders.
nice
Awesome customer service and food.
Went to this cafe with my wife for lunch. The menu options are great. Food and service was excellent. This seems like a busy place. Highly recommend this place.
The best soups and sandwiches in GUELPH, always fresh. Customer service is Superb. Highly recommend.
I was a little let down by the food here (William's Cafe at King St). The first Williams Cafe I visited was the one at the Fairway Rd and I liked it very much... I ordered the exact same food here. And although the quantity was more, it didn't taste as good. My friend with whom I visited here, had the same experience too.
Clean and friendly
Love this place! Always friendly and great environment. Enjoy the healthier food options. Williams power bowl salad is my favorite and would recomend. Coffee is yummy and great place to study or hang out with friends for a bite to eat or coffee.
We have come numerous times and each time it has been terribly slow....we are currently waiting 15 minutes for a hot chocolate. There is never enough staff and half the food items on the menu never seem to be in stock! We only come as we always hope it will be a treat while waiting for the movies. Always disappointing!!
Decent food and coffee
No starbucks. Went across the street after for a booster. But they try
Waited 40 minutes for my food - finally had to ask someone and found out they forgot my order...
Food was delicious though I already knew this from years of coming here when I lived in burlington. But I totally regretted recommending it for dinner with 3 of my family members and I. Some food came up suuper quick others didnt come until we asked about it. We got given the wrong food too. And they forgot 2 of our drinks until the end. The server was completely unprofessional. Wearing sunglasses and a baseball hat while he worked. He took our table marker after bringing one drink over so the next server had no clue where she was going. It was just a complete mess and considering they're right next to a theater they should be a little quicker as we missed our movie because half our orders were so late.
Average coffee.
Soooooooo overpriced and slow and asks for a tip lol
Great lattes and great service. This place is clean as well.
Arrived at 8:15Am, opening time 8:00Am. We were told that kitchen wasn't opened yet. Didn't know when it would open! Had to go elsewhere .
Went there for coffee tonight. Website says open till 10, ordered food and drinks. Five minutes later lady comes and says closing in 10 minutes. Great, had to leave food and coffee and leave. Not impressed!
Nice spacious place for quick date
I just drank the ugliest tasting Americano from here. Extremely watery and bland. The only flavor was a hint of bitter burnt beans. Really bad. Service wasn't great either. Disappointing.
Service was very slow.
Tasty, healthy, affordable meals! Clean eating area, lovely staff.
Friendly counter staff and food was good. Much better alternative for a fast breakfast than say McDonald's or Tim Hortons from a quality stand point.
Sad they changed the menu. But still a great place to eat
Great location, clean, nice staff and lovely atmosphere but they close early at the weekens and sometimes the music is too loud and distracting.
No covid screening at the door. I was there for almost 2 hours and nobody was checked.
You know what? A lot of people go to the nearby Starbucks, and I dont get it. Yeah, Starbucks is good, but the food and coffee at William's is just as good if not better - especially for breakfast food. Low key, William's has the best breakfast wrap in the game. Try the cheesy egg and bacon wrap and thank me later.
Disorganized. Incredibly long wait. Placing a simple order was like pulling teeth. There's a strong reason as to why skip the dishes stopped serving Williams. Do NOT waste your lunch break on the line up and disorganization of this place. Not worth it .
I'm not entirely sure what this place is. Kinda a restaurant/coffee shop hybrid. Coffee is good, but I had this ahi tuna sandwich thing that tasted like canned tuna. I like canned tuna, but not for like 7-8 dollars or whatever it cost. Place it's huge. I spent probably 2 full days here (work thing) and it never got busy, which is nice.
Great tasting coffee. Comfortable environment to relax
This place use to be good about 10 years ago. Now, you pay for priced so-so food. I ordered small cappuccino and a chicken quesadilla that cost $18!! And my quesadilla literally only had cheese and chicken on it.
It's nice place
Love this location. Good food, lots of space, and free Wi-Fi.
Definitely a 5/5. I come here often on Saturday mornings and am always greeted so positively by the staff. I often see Sophia, who always greets me with a smile and knows my regular order. Her positivity always kicks off my day to a great start. I would definitely suggest this cafe to my friends and family !
Very good service, curtious staff, clean dining area, great food!
Excellent food. Pricey......
Great place to pass some time or have a coffee with a friend. I like the London Fog with almond milk.
Good food but is way too busy!
Friendly service, and they dont mind when 10-15 of us come in mostly at once to write. Standard food with a friendly smile
Great service and food! Been ordering from them every morning on Uber Eats :)
I read your comment about the cookie that is really nice of them, I ordered today and I was so happy with the quality of food, and definitely the free cookie made my day, thank you for sharing.
Good food...service is a little slow but the food makes up for it. Very clean.
They were out of all smoothies!
Excellent food, Staff was very welcoming & the Cafe was very clean.
Bit loud in there, not overall good experience
As much as I would like to give it more stars, even 3 stars is a bit pushing it! We stopped at this location with my son, on our way out of town to get a coffee and a soft drink. We were the only people in line, the order was taken, we were given a number and then told to wait. And we did wait... and wait... and wait. After over 10 minutes, I asked how long are we still suppose to wait? After all, we only ordered a couple of drinks, that shouldn't take more than a few minutes to make. We were told the drinks are coming up... It took another 5 minutes before we were served. Honestly, as much as I like their coffee, I really don't have 15 minutes to waste waiting for a beverage that other places serve in less than 1 minute. If there would have been a line up, maybe that would justify the wait time, but otherwise, these guys should really get their act together!!! Unless you got plenty time on your hands, I wouldn't advise you use this location.
Hamilton location across from McMaster. Clean, friendly staff, food & coffee good tasting at fair pricing. Possibly freshen up the interior.
Good atmosphere and lovely employees, but obvious issues with management as it is understaffed, unstocked, and under trained. Wait times are ridiculously long, and there were two people working on a Saturday night approx. 7pm. Management has to step up if this place wants to improve.
I have been a regular customer for the last five years. Great location, ample parking, great service by all employees. I always enjoy my morning coffee and bagel, the place very clean. Mohammed the owner is very friendly and looking after his team & customers very well. I highly recommend this coffee shop.
The best cafe i have ever visited with good quality food I suggest everyone to visit this cafe ..
Good place to have a casual chat and coffee. The menu has extended and lots of opens for casual meals and treats. Some of my potatoe wedges were under cooked but other then that friendly service and nice soda options.
Good place for sandwiches, soups or baked goods.
I had to meet a business associate for a meeting. It was nice and quiet so we were able have productive discussions.
Fine food and great atmosphere to meet friends in.
The tuna melt had brown soggy lettuce on it and the tuna was super dry, no mayo or anything. The corned beef sandwich was $12 for a few slices of deli meat and some mustard. No cheese. No pickles. Just meat and mustard. It looked like something I would get at a gas station not something I ordered from a restaurant. $25 for two sandwiches, no drink or side included, is a bit much.
Had the worst experience here yesterday, came here to eat after a long trip and the order was completely wrong. I don’t know how the girl taking my order heard sandwhich when I ordered a red pepper soup?? Most unappetizing lunch and the garlic bread I got as sides were soggy for some reason… also went to waste.
Well adapted to meet COVID protocols - Good food - Patio in parking lot is a nice addition
The food and drink is really good here, however the service is absolutely horrible and has been every single time I've been here. There were 3 people in front of me and I waited half an hour to get my order taken! I had only ordered a latte and it then took a subsequent 20 minutes for the drink to come to my table. It was not busy at all and while I was waiting for my drink, I watched two members of staff talking at the front for at least 10 minutes before they dispersed. I saw the girl behind the counter bring out my latte and completely miss the table I was at (with the order number on the table, may I add) and go back behind the counter, where she then started to drink the coffee. I wasn't sure if it was mine so I waited a bit longer until I got up and went to the counter asking for my drink. She then apologized and said she threw out the drink thinking that I had left which was clearly not the case. If you are looking for fast service/in any sort of time crunch I DEFINITELY DO NOT RECOMMEND.
Incredible!!! Great service!! Owners are amazing!! Great breakfast experience!!!!
Very nice and fast customer service
Great variety on menu.
There is always a long line up to order but the coffee is worth the wait. Food is mediocre but they have awesome waffles. Favorite coffee shop in Guelph.
Decent breakfast, fantastic waffles, very good coffee, very good value for the money.
Great coffee and excellent service! Thank you!
#morningglorycafe at the family center is the best! Always fresh daily soups and specials that are absolutely delicious. The coffee is superb and always fresh. Don’t miss out having a bite here
Best red pepper soup!
Good food
Just had coffee with a friend
This place is nothing but a study hall for students! I have had to leave a couple of times due to no seats. Students are there with a drink between 2 people or nothing at all. 1 person actually lying down with cell phone in hand! You guys need to have time limits or certain seats for students. Your'e losing business guys wake up!!!!!!Love the coffee & baked goods!
Chicken pesto panini was quite good. Friendly, quick service. Good atmosphere.
Hi I ordered a med Capucino with an extra shot espresso it was done perfect thank you9
Best cafe ever????
Great coffee
Great coffee shop. Good food. Broad spectrum menu. Great peanut butter cookies! Prices seem a bit high on food for cafe style eating.
Nice!!!!
Good coffee but food could be better
The renovation looks great . New look has a modern european flare about it . Great staff ! Polite and courteous .Restaurant is cleaned and maintained very well . Anthony Pickering KCTJ
As a museum and historical site, the property has been open to the public since 1910, and provides a rare look at Bell's first Canadian home, complete with authentic Bell family artifacts.The docents are knowledgable and friendly and a small gift shop is also on the site. Compared to the Bell site in Baddeck, visitors are actually able to tour an actual Bell home, which makes this visit especially meaningful
While I was gonna grab a coffee, there was a patio blocking off the only handicapped parking spot in the plaza so I went elsewhere that has accessibility.
I honestly don't come here to eat since there are so many better other places. However, I get my coffee from them every single morning. In terms of quality, it is mediocre and doesn't really match the premium price that we pay for. Service is not very friendly and let's not talk about their slowest service ever. Every morning it take me 2 minutes to get there and 10 minutes to get a small coffee.
The place serves good food..staff is really cooperative nd provide great service..
Great sandwiches
So I had a horrible experience today. I ordered cookies from them through skip the dishes with specific instructions not to send any peanut butter cookies. Of course, what do they send ..:. Peanut butter. My son has severe allergies to peanuts. When I called to complain, they kept insisting that I got my refund. You need to be more apologetic and own up to your mistake. What’s a $7 refund when it compares to your child’s life???? I understand mistakes happen but own up to it and try to do better!!!
Williams at university and regina is owned and operated by a family and has a cozy atmosphere with mostly healthy food
Love, Love, Love this place. There is not restaurant that can provide the same atmosphere as Williams. Food is great, I love the salmon rice box and salmon strawberry fields salad. The fogs OMG!
Great food ???????? Excellent management. Service is good food is fresh....
Bagel wasn't buttered all the way, eggs were bland, and service wasn't anything special. Coffee lacked taste, but was nice and hot. Decent atmosphere. Booth was comfortable.
Great place to have brunch, meet up with friends, or get some reading done. Has a nice vibe
Here often. Always great
I come to this William's location every morning at 9AM to study and typically stay until 2 in the afternoon. The food is great, the service is fast and the staff are exceptional. I find it easier to focus in a friendly atmosphere and Williams offers exactly that.
Some of or drinks were good, but one was cold and one didn't come until 20 minutes later. Not very impressed.
Great place????????????????????????
This is the best williams i have ever been too. I say it's the best because the service is incredible as i have never seen all employees carry a smile while serving their customers. the people working here are polite and considerate and even though they were closed, they still served me. Also the food is amazing!!!
Great management, food is excellent Chicken pesto is really great ????
Friendly quick service. Clean atmosphere!!! Great food and prices!!
Gone downhill since i was a semi regular. Customer service is curt and not friendly at all. Items dropped off at our table..no response to our thank yous...staff just walked away
Love Williams Fresh Cafe.... This place is super busy.... Besides great food it has awesome customer service.
Great ambience , lovely place , must pay a visit if you are looking for great food and for a casual catchup with friends. ????
One of the best breakfast place in Guelph
Student crowd from McMaster primarily. Coffee is a step up from Tim Hortons, but not for coffee aficionados. Healthy oriented fast foods.
Good place for breakfast and lunch options. A variety of coffee and teas. French onion soup is really good. Popular with the university crowd as a cafe to study and get work done. Reasonably priced for most items on the menu and there is usually something for anyone.
Very friendly and professional staff. Great service and food.
Great coffee and delicious treats. Friendly service and nice atmosphere.
Awesome Cafe
Love sunshine bowl!
I am never disappointed when I come here. The staff is amazing and Barrie makes the best food. Kristy makes me feel so welcome and the atmosphere is perfect for studying or catching up with friends. If you're in downtown Kitchener make sure to check this place out!
Went to this Williams with 3 friends for dinner before the show. Ordered , items were good but had no deserts . Washroom and store was filthy, when told the young staff that the washroom needed ‘attention’ I knew she wasn’t going to do anything. You know it’s nice but sometimes you need some mature staff to run your business.
Very friendly atmosphere. They messed up my coffee order but cheerfully fixed it!
WILLIAMS FRESH CAFE -IS A VERY NICE PLACE TO COME TO THE STAFF & MANAGEMENT ARE VERY NICE PEOPLE I ENJOY PATRONIZING THERE & THE STAFF & MANAGEMENT ARE ALSO FRIENDS OF MINE
Yummy breakfast. Good tea.
The seating and WiFi are pretty great for studying but because it’s near a shopping hub, you’ll get all sorts, including all the potentially annoying people. The business people can get dominant and loud. It can be like the mall itself with men forcing smiles on young woman and causing discomfort. It’s best to pick a time when it’s quieter or just carry on to better study spaces.
Very tidy, organized and a joyful place to socialize with my business partners
Really a good place.. must visit place..
Small location.
Very good coffee/espresso. European standard. The cakes and sandwiches looked delicious. Very clean. Friendly personnel.
Good cafe' with nice food. Customer service is... ok.
Great atmosphere to relax and read. Hot chocolate here is the very best in Burlington !!!
How can you mess up soup? Apparently very easily when a server is not paying attention to the customer. Today I ordered soup and nothing else at this Williams location. The young lady working the til was talking to another young lady working behind her while taking my order. Frankly I was annoyed at the time and gave them a "dirty look". When I went to my table I thought, "bet I get the wrong soup". I did. It was quickly replaced, but to answer my question "how can you mess up soup"? Easily. Don't pay attention to your customer when they are ordering.
Bathrooms were gross both toilets didn't flush. My mother was given a really stale muffin and my grandma didn't get her receipt like she likes.
Lots of options for quick meals or to sit down and enjoy. Food excellent and staff pleasant.
Nice atmosphere. Friendly staff
If you like microwaved bland food this is the place for you. 20 yrs ago they had a decent menu, but not any more. Williams food is terrible. And forgot the coffee? Aren't you a cafe?
Great place and staff are very helpful and friendly food and drinks and great also
Actually went to marble slab
The atmosphere here at Williams's cafe is excellent! It makes me feel like I'm in a retro Cafe from the 90s. This is a great place for a first date or just to meet with family or friends. The great thing about this location is that Silver City Ciname and a bar are in the same plaza.
Love their chicken rice boxes
Not so tasty, overpriced.
Terrible service waited 30 minutes for 1 latte. My order was forgotten about I reminded after 15 minutes of waiting and was told they would make it right away. Then people who had just ordered were getting there lattes and drinks. I reminded them again and was told it was being worked on right now and waited another 15 minutes to get my one drink.
Good food, great ambiance!
Great place to study or grab a coffee with a friend or while on a date. Closer to Starbucks prices than I would like but worth it.
Food was good but service and location was below the Williams Cafe standards.
Great food, but the srvice can be quite slow sometimes
I will never forget my last visit to this store. I came in one evening near closing time to order a hot drink and a snack. I was told they would be closing soon and would need to eat fast and leave. I sat down to eat when a dying friend who I was helping called. I was only a few seconds into the call when the employee came to my table to remind me they were closing and would need to leave. I explained to her that I was on the phone with friend who was in crisis and dying. She said she didn't care that I would have to leave.I explained to her that many stores once a customer is in will allow customers to finish and usually allow them 15-30 minutes before having them leave. This is what reasonable people do. And under the circumstances, I thought they would be more understanding. They were not. My dying friend could overhear the entire conversation. The server still refused to accommodate. I asked to speak to the manager and out came the owner's 18 year old son who was just as unreasonable as the server was. I was near in tears as my dying friend was in a crisis and I was attempting to help her. They did not care. I later spoke with the owners who were equally callus and rude. My friend has since died. I did speak with corporate office but was only offered an apology and gift card. The owners of Williams at city hall were among the most callus and self entitled people I have ever met. These people care only about one thing, profit. With the many coffee shops to choose from, this place should be avoided at all costs. I have encountered former employees who worked under the same owners for this Williams location and they shared similar experiences and like me have never gone back. Good riddance, no loss here. If I could give this store a " - 0" I would. Unfortunately the least allowed is one star.
Food quality is suffering, I got a great quesadilla 3 months ago I return today for the same order and it is undercooked with barley melted cheese, the staff rolled their eyes when I asked about coffee times (freshness), slow service , bad food, rude staff, 3/10,
Really poor food service. since the buy out / takeover. The food is now cold, the portions are smaller (half as much - same priced garlic bread) and generally higher prices - gotta pay for that investment somehow ! I've stopped visiting. A real pity, it used to be well priced, good service, & reasonable portions. No more. Oh, and the WiFi is awful, better to use LTE.
wow. the MOST disgusting bathroom ive ever seen. makes me wonder how clean the kitchen is.
Friendly staff. Great food!
Clean, a little loud for studying but great at non-peak hours.
Best waffles ever
Ordered breakfast this morning and was pleasantly surprised with a free cookie and hand written note thanking me for ordering! What a nice gesture. The food was delicious and I will definitely be ordering again. Thank you!
Cold food, very sloppy preparation. I ended up tossing out our entire meals. This location need alot of work.
Good place to chat
Good place to have coffee and relax for a while
TO MANAGERS ATTENTION : Staff looks really stressed out and unfriendly. They have a really serious look on their face all the time. Im sitting there everyday but today I really feel like they want people to leave asap. All the workers know me and they know im sitting around 2 hours at least. Since long time im a customer but every time they still give my coffee in disposable cardboard cup. Everyday im telling them to switch it with a mug. Compare to other Williams Fresh Cafe's this one is not really welcoming you at all. Go to Coffee Culture, much better place nearby...
You can always count on amazing food and splendid service.
Very impressed by the excellent customer service there.
Other
It's such a nice, casual place with quite a few menu options. It has free wifi! Would totally recommend their hot chocolate or freshly brewed ice tea!
They have solid good quality food and choices are improving a lot. They now cater to high protien diets and have gluten free options now too. Something for everyone.
I can't believe when you have a customer always come to have breakfast and a drink and been treated like this. I have my breakfast here and ask to leave my car in the lot just to pick a paper from the hospital cross the road and the answer was "we don't usually do that but we'll let you half an hour" it might take a bit longer due to crossing the road and reaching the department. You should look better for a customer always come to you when he is around. I was disappointed. Never come back. Good treatment is way better than good food. Thanks
My Favourite location for all business meetings... I generally call and reserve for meetings as this place is rockin busy. Great staff, quick service and awesome food! A definite recommendation...keep up the good work!
Great place to come for lunch. I like that they bring the food to the table. I had the club and they were really accommodating by excluding the meat from it.
Young and very friendly staff. Good food and lots of choice. Some things seem like they came from central prep straight to the microwave...otherwise a really nice experience.
The owner is not the kindest person. My friend and I came to Williams for lunch and to study together. We got here around 1:45 ate lunch and then got coffees. Just over an hour later the owner comes up to us and asks how long we’re planning to stay and says “like 10 hours?” As if he was trying to make us leave. Really rude especially how we are customers and have a right to stay and study if we’d like to. Not to mention my friends coffee is still half full and he’s trying to make us leave. Not happy at all, and probably won’t be giving business to someone that rude and disrespectful to his customers.
This was the worst experience I've had at any coffee shop/cafe. When I entered the store, I was greeted by an attendant who was clearly very irritated and unwelcoming. It took 5 mins before she or any of the other 3 attendants came to take my order. I was the only customer in line. I ordered one of the lattes on the menu to which the attendant reacted as if she had never heard of it before, spent 5 minutes asking her coworker what it is, all while having no eye contact with me, speaking to me directly, or helping me understandwhatthe confusionis about. The coworker who had assisted her prepared the latte (which took another 10 mins). Along with my latte I ordered a chocolate brownie. After receiving and paying for the overpriced food, I hurried to leave the store as I did not feel happy with the customer service and also did not feel welcome there. When I got to my car and went ahead to try my food, the latte was made with what remained at the bottom of the coffee pot and was cold, burnt, and disgusting. The brownie was hard as a rock and after two bites I could not eat it. I feel ashamed to have trusted this place to serve me and will never visit again.
The team of williams are very co oprative and make their customer happy
Always good and fast!
Was there with a larger group and told it was closing for 9pm that website and maps shows the closing time of 11pm.
Went here for the first time today, purchased a grilled cheese which comes with coleslaw and a pickle spear. Got home and order was incomplete called the store spoke with an unknown representative as apparently the manager was not available. Rep didn't apologize but kept on saying I'll let them know for next time..that's the best you got? Sorry, to have placed such a difficult order. Thanks for my first and worst experience at Williams..lost a customer on his first visit.
Great service
Comfortable environment with respectable staff.
Changed up the menu. Way too over priced. Staff wasn't very friendly
Great cafe! Very good ambiance and tasty food.
Four staff sitting around on their phones when I came in. Ordered 2 sandwiches, still no food after 20 minute wait. I asked to cancel my second sandwich (hungry kid waiting in the car!). The sandwich I actually got (turkey club) was soggy, globs of mayo, cold meat. Overall terrible service, food quality, and no supervision over staff, who appear very young and unprofessional.
We got wrong orders
Normally it is usually really good and my milkshake that I ordered was fantastic as always. But I ordered the chicken pesto pizzeta and at first they messed up on it but then they brought me a new one which was okay. But it was really overpriced for the portion sizes.
I was there with a friend Saturday night January 27, 2018. We ordered our drinks and then the waitress came and told me their blender is not working so I can't get my cold drink. I asked for a cappuccino and they brought it a few minutes later but forgot my friends drink. He went to the counter and said oh sorry we FORGOT. Then one waitress comes to us and tells us it's closing time and literally takes my cup OUT OF MY HAND!!! Who does that?? How rude and very unprofessional, and she did it with a pathetic attitude as well. She seriously needs extensive customer service training. I didn't want to cause a stir so I did not say a word to her. But certainly not coming back here again!!! The 1 star is way too generous.
The pastry is usually old...I ordered a decaf cappuccino and the guy gave me regular cappuccino...I told him twice that I like my cappuccino decaf, but he obviously didn't listen...and the cappuccino tasted very poorly...not going back to this place...
My favourite regular coffee.
Worst experience, waited 30 minutes for a $14 salad and once it arrived it was missing components and when the girl said she would go and get that component I told her not to bother and that I wanted a refund and she took that as being rude. I wasn't even raising my voice and she began to say that she was the owner and she would ask me to leave before my refund. Not even an apology for the crappy service and long wait. Very rude and abrasive attitude (I get it, it seemed busy in there) but do not take your frustrations out on me because you are having a bad day. Wasted my lunch break there and I would have been better off going through Burger King drive thru and getting better and efficient service than here. Would never go back and would never recommend anyone from my work place or anyone else to go there (Burlington location). Good thing I video recorded the "Owner" with my cell phone to show how rude and unprofessional she was.
Quite decent! Has nice pastries and light snacks!
Your typical coffee chain. Have been coming here for years and it's a common spot for meetings and working on your laptop. Only compliant I have are the premium prices with a tired decor. Many seats are worn/cracked but otherwise its clean and a good spot to have a meeting or catchup with friends.
A great place to meet friends
I liked their chicken wrap, the service is ????
I came from UK and I've just had a best cappuccino in Canada.
Really convenient to meet clients or customers. Free wifi.
DO NOT ORDER FROM THEM, UNLESS YOU WANT TO BE 100% RIPPED OFF. I honestly never write bad reviews but my experience was shockingly terrible. The meal came only half filled in unreasonably small containers - soup in a half-sized gravy container. Mac and Cheese totalled less than half a cup of cooked noodles. It was a COMPLETE RIP OFF. The restaurant did not care. When I said it did not look like the pictures, their answer was that "these photos are from dine in only" I honestly feel robbed :( There are much better places worthy and needing support in these tough times. Order elsewhere.
Great place. Customer service is very fast and friendly❤️❤️
Very friendly and warm place to have a coffee.
Never been to a Williams and was pleasantly surprised at the service, coffee and the atmosphere was fantastic and staff was very polite.....I will definitely be back
Ambience is nice but food is a little over priced for the skill demonstrated. Bruchetta was soggy in the middle but there was plenty of tomatoes, the edges were crispy, and it tasted alright. They sprinkled a little arugala and that expensive balsamic vinegar on too to try and be fancy. There are windows all around overlooking the square and everything is a nice dark harwood with good lighting. Noise was also kept minimal which was great. Food was brought over but I had to go to the counter to ask for glasses of water. They do give water for free though. Okay if you're going for the setting more than anything else!
(Translated) Close to the bus stop and esl place. Comfortable chairs, coffee and desserts are also pleased. Free wifi (Original) 버스정류장과 esl장소가 가까워 만남의 장소로 좋아요. 편안한 의자, 커피와 디저트도 만족합니다. 무료 wifi도 됨
Great service, delicious food!
I am giving this a one star as the staff was very good the meal was another story. I ordered a sandwich Turkey cheese apple on a bun. It was so dry and cold as if it had been made ahead in the fridge. I took it back I told them I would have it on a bagel toasted. Well it was toasted but the chicken and cheese and apple was some how warm the cheese melted I think they heated it the microwave not really sure but by far terrible again I ate half but decided last visit here not only my meal was bad my husband had the French onion soup it had a blob of cheese the size of a loonie in the middle once again complained they took it away put a slice of cheese on top and microwaved it also. He could give you a much better receipe. I think you need to put a lot of work to keep up to some of the other places we have been to. It was our first and last visit. For 18.00 no drinks by far stay away from this place. Oh yes the bathroom issue that you were going to address by another complaint, well still not flushing.
The place is nice and comfortable. They serve coffee in big mugs. The only thing is that their coffee is not as hot as it supposed to be; it’s just warm.
Rude Indian staff, won’t be coming back.
Food wasn't the greatest and serivice wasn't very friendly when I went.
Love it here! Fast, Everything is always fresh! Very clean they have friendly staff, amazing owners. Never have a problem.. 5 stars for this one.
A very nice cafe with decent coffee. I like to take my work with me there and stay for a few hours.
Great place to reconnect with friends but hours could be longer.
Awesome. Great cap. Good froth. Clean bright and busy ????
Nice location with friendly staff. The only complaint is the short hours.
Awesome hot chocolate, but costs twice as much as tims
Best milkshake in Waterloo in my opinion. Good, quiet place to study, although it is a little small. I am also a huge fan of their coffee. They also have baked goods, but I feel they are pretty average.
The manager will get upset if you bring in any outside food so be weary. However it is a great place to come and study or get some work done. It does have a tendency to get a little too loud at times. The staff is also very friendly. The food is pretty good as well.
I really love Williams, I just wish they we're still on skip the dishes. Their smoothies are really good!
Renovated very nicely good food also
Wrong sandwich from the kitchen Soup was discussing
I like it.
Has a good variety of food to choose from. Tasty too! Have been back numerous times.
Always great food and service
I live here in the summer ,I love their rice boxes + waffles with ice cream
Got a coffee and muffin to have there. Service and surroundings were good.
The listed hours are barely a suggestion at this location. It has closed early the past two times that I have visited. The first time, they closed 3 hours early, within 10 minutes of me receiving my hot, dine-in coffee, leaving me with a burnt throat as I tried to comply with their request for me to leave. The location was clearly receiving plenty of business at that time, so I do not see any reason why they should have closed early, especially since Williams is not a small, independent business. Judging by the presence of a certain staff member on both occasions, it seems like someone at this location is taking advantage of their authority and closing when they feel like it. Students looking to work for a couple hours should avoid this location because you will just have to pack up and move to Starbucks anyway.
Always love going to this place
My first time visiting a Williams Fresh Cafe. After catching a movie a group of friends and I stopped in for a bite. The food was excellent! We ordered the veggie pizzetta (highly recommend), the cobb salad, veggie panini and a chicken rice box. All the food was delicious and fresh. The chai latte was very good and the peppermint hot chocolate was the best I have tried yet. It was pretty busy and I watched a few waffles coming out, I will definitely be ordering one on my next visit. Atmosphere is very unique and almost eclectic. Will definitely be making this place a regular on my list.
Messy tables,terrible service
Great service and good coffee.
friendly staff and great service. I highly recommend this downtown cafe.
Nice I love it
Getting breakfast on Oct 31 2021 around 1030. They took my hot tea to a wrong table instead of making me a new one, they just gave me the same cup. Isn't this violating food safety? Trying to call the server out, they just walked away.
Waited super long at the drive thru with no other cars in front, the iced capp on the rocks tasted nothing like the ones offered at the university shops and cambridge location and the food was cold. this has happened twice now:(
Not on par with the most other Williams restaurants in terms of quality.. It may be because they're mostly serving to university students for obvious reasons, but I still expect more from Williams.
Friendly staff, good place for a.m. work meetings
Cafe is at a great location , close to guelp uni and the staff is really professional.
Very busy place. Lots of students. Free WFI attracts lots of students.looks like there is no time limit. Makes it hard to find a place to sit and enjoy a coffee. To bad.
Great Cafe if you're going to the standalone restaurant. The breakfast is amazing and the coffee tastes good. A bit on the pricier side
The smoothie was delicious. Italian soda wasnt very carbonated. However, the customer service here is outstanding. The kind employee took the time to call me after reading my ubereats notes to ensure that there were no misunderstandings. I appreciate that in today's digital age. Everything is online. Was nice for him to take the extra time to make sure there were no issues with the order.
Delicious milkshakes ????
Great atmosphere, amazing staff and surprisingly our favorite breakfast/brunch venue in Guelph! Clean fresh food and service is exceptional for a "cafeteria style" restaurant.
Great food and service.
Very nice ambience and location
Good service, quick and everyone is happy. My faveourite williams.
Great coffee
Excellent desserts, always friendly staff, big servings!
A frequently have meetings at this location. It's great. The coffee options are good, and competently prepared. I find most William's locations overly loud, and that isn't the case here. Lots of places to sit as well. Overall a standout location among Williams for me personally.
My first time at Williams, met a friend for lunch. The artwork was incredible and the food was great! I love the atmosphere, music was good and free wifi. I had a cobb salad (which I highly recommend trying) and a latte both were delicious. They were fairly busy so finding seating was hard but the waitress informed me you could call and reserve tables. I will definitely be going back.
Great food especially the cheesecake!
So rude staff
Awful awful customer service. The manager approached me and told me I had to move to a smaller table after I had been at the location for close to 30 minutes. I came to William's to use the table space. No offer to help me move my food or drinks while my laptop was out. When I said I need the space he point to a 2 or more person sign and just walked away. Worst customer service I have ever received in a coffee shop.
Clean,well presented and fast service
My best cafe and cheese cake
The place has lost its charm that it once had, still has good coffee though
Not fast
Staff were super friendly, but the few times I've been to this location I've found a TON of coffee grounds in my coffee :( not very nice
Food was good, had the turkey club with wedges and an ice coffee. The drink was quick on to deliver. The food was prepared in a manner that took time and commitment to be properly satisfied also to input taking 1 hour to complete and …
Awesome customer service
Food is alright but not worth the price. Plus alot of the food is microwaved. If you love this kind of food then this is the best place to get food ...
Yummomazing crepes!
It was some hot day and my queen had a hankering for something cold to drink...well as we know Williams from many different visits... There were milkshakes just yearning to be down our seniors throats....we opened up throats to absolutely delicious drinks.... beautiful experience...oh yes there is a new improved ordering system happening. Well the phone is now available easily to connect with Williams. More good news, the techie guy and several staff members loaded the system for us.. no grandbabies around and Williams' family of good customer relations sure was evident.. a good time, a fine experience? Absolutely...yes we love Williams...welcome back
Always a pleasant place to visit. Friendly, courteous staff, lovely atmosphere and freshly prepared food make it enjoyable.
Only stopped in for a quick breakfast. The table service was much faster than expected and the breakfast bagels were very good. The hazelnut ice coffee was prepared to specification and above average. The place is larger inside than it appeared from without. It was busy on a Sunday morning but neither overly loud or crowded. All the servers were polite and efficient. I intend to return and explore more menu items.
Good food Good choices. Whole food. Not processed
Had a great breakfast
Great Williams. It would be hard to find a better example of a Williams. If you are a fan this one should never disappoint. Fresh food and coffee. Definately more than just a coffee shop.
Latte was almost cold
Terrible service, sullen and combative staff. Waited 10 minutes before being served and then treated like a felon because I had to get more change from my purse. I don't understand how an establishment can leave the customer area totally unattended, not responding to shouts of "hello, there are customers here". Two others in front of me who had obviously been waiting longer gave up and left. Then I was treated to this surly unpleasant person, who had the audacity to expect a tip! Out of business in less than a month.
The customer service at this restaurant was horrible. My friends and I were treated with disrespect by the employee bringing us our food. She chose to embarrass us in front of the entire restaurant simply because they had given us an extra drink by accident, suggesting we had taken it on purpose, when in reality we had left the drink aside to give back to them when they brought the rest of our order. However she blamed us, and hurried off before we could explain and give it back. Just a bad way to handle the situation. Williams is a great Cafe, but I won't be going back to this location.
Nice environment food is super overpriced but decent drinks
Great food. High prices. Not fast food
This Williams was not up to the standards of other Williams I have been to. The bathroom was rundown and dirty and I think the entire place could use a good cleaning. It was mostly empty when I went in and there were dirty plates all over empty tables and they stayed that way through most of my time there. I was on my own and apparently that meant I had to sit at a small dirty table (there were no available small tables that weren't dirty) because all of the booths were "reserved for 2 or more people." I would completely understand this during busy times but the cafe was empty and I'm quite sure that my meal and latte cost more than the two small coffees the people sitting in a booth were drinking. I don't know if a lot of these things are because this location is near a university but I wont be back.
Looking for a nice breakfast place. Bacon and eggs were very good and the young lady serving me was very nice and friendly.
Very nice café, loved the food. The wait staff were very efficient and the store was very clean. Good covid protocols in place and it wasn't too busy. Will be back!
Great food and atmosphere. Hope this place has more plugs for charging.
Love it
Great food but on the expensive
quality of the soup went down, it's bland and the substituted bread alongside it doesn't compliment & ditch the breakfast sandwiches, tim horton's breakfast tastes better
We stopped by for a meal after a movie. Not sure we'd come back due to the lack of kid friendly meals or morsels. I was planning on getting a coffee and pastry but saw a bunch of black little flies all over the pastry bin. I stood for a few obvious moments in front of the cash looking at the menumenu with no other people present without being acknowledged from the staff at the counter. So we left without any great need to stay. The food is upper scale meal type with a bit of cafe selection.
Use to like this place..but not the staff is reduced and the coffee always gets cold till it reaches my table.. plz add the staff one guy can manage the counter plus the barista job. I still like your latte better than star bucks and dont want to switch to them as they are now opened steps away.. plz maintain the originality..your customers will be back.. i love all their break fast items and a regular customer and will remain be.
???? great coffee and snacks
Nice place
Was there this morning and ordered the Bagel with egg, spinach, avocado, and bacon. I asked for the bacon to be extra crispy. What I ended up receiving was the greasiest breakfast bagel that I have ever had. The bacon was completely undercooked and dripping with grease, which made the rest of the ingredients really greasy. While the actual bagel was delicious, even the top of it was covered in grease. Service was good and friendly. I don't know if I will return..... .
A bit pricy
Good place to meet and catch up with friends. Food was really good.
Prepaid for 2 coffees for when my guest arrived. When I asked for them they seemed to forget all about it. This was within a 10 minute time period. Then because it wasn't a special coffee was put on the counter and left. I got up to get it with no explanation. Rude
Desserts and hot chocolate are very good.
I ordered a corned beef sandwich and was totally underwhelmed by the portion size. I've never seen less meat in a corned beef sandwich. It looked like a meal for a small child. Costco sells packets of Montreal smoked meat with twice as much meat for $3.00.
Great experience...the surprised birthday song and candle lit strawberry was awesome along with my ice cream order.
Came here because Tim Hortons was busy and this place wasn't... Now I know why! We decided to change it up for a different experience, didn't expect the service to be so bad and prices so high for a regular coffee I could or should have just gone to Tim's for. NEVER AGAIN!
I ordered the corn beef sandwich. I was very disappointed with the quality of the corn beef. It was very dry and gummy. For the price you pay, it's not worth it ($11). Its a small portion. It comes with a side of coleslaw but they had ran out and they gave me some arugula with oil. Service was slow.
Dirty place with amazingly slow service. I would not suggest go to this restaurant if it can be named so.
Clean, well-lit, fast service, quality product; little overpriced, mediocre decor, little cramped
Enjoy their london fogs.
Soup is always great here, and the atmosphere is nice. Sorry I physically can't bring myself to give it 5 stars because of the whole playing Christmas music in October thing
Food is fine and consistent but don’t ever come here if you’re in a rush or have less than 45 minutes. Always a line up to the door and only 1person at the cash.
Came to Williams on a Sunday morning with a team full of hungover university students. I couldn’t have asked for a better meal. All 6 of us were very impressed, putting special emphasis on the salads and breakfast wraps. If you need energy to bounce back from a long night, Williams is the place to go
Loved it. Breakfast for dinner, yes please!
Staff are always friendly even when busy. The food is great. Try the salmon dish!
We went to this location in our lunch from work. We ordered our food and got served with a bunch of mistakes. My quesadilla was supposed to have chicken in and and didn't, my friends wrap had rotten lettuce in it and when we told the waiter …
Very busy during lunch time and service was excellent
It's a great place to meet up but staff need to be more professional.
Most stuff is pretty good. A little pricy but good
The manager of this specific location discriminates those who appear below middle class. Seen it many times. I used to go every morning to buy a coffee and donut and seems like she forgot I was a regular and denied me access to the washroom at a time when you're away from home there are very few places to go. She told me to buy a cookie. She can place that cookie where the sun don't shine.
I was so excited to see it was open even during these times! Its safe and clean with plastic dividers between each table! Even while just drinking my coffee and studying at their tables I saw staff constantly wiping down tables even if they were clean! Such a great place especially in these unprecedented times!
Great coffee with great service!
Great place to catch up with friends over a hot Earl Grey latte.
Sensitive to dietary restrictions.
Delicious food and drinks every time. Very clean and friendly staff. A little on the pricey side but nice once in a while. I like how there is table service as well and a wide variety on the menu
Great coffee but usually busy
(Translated) Nice, comfortable prices, delicious food, good service. (Original) Agradable , precios comodos, rica comida , buen servicio.
Bought multiple things, both food and drinks (spent over $30) was sitting and studying quitely with a friend, the owner comes over and tells us we need to leave because we have been here too long. Claiming the establishment is a "restaurant", It's not a restaurant, it's a cafe, says so in your store title "Williams Fresh Cafe", infact, there were other students sitting in the cafe longer than us. If I keep buying stuff and don't bother anyone, what is the issue? I'll put it this way, definitely not going back and I wouldn't recommend this Williams to anyone until the ownership changes. After reading some reviews below, I know I am not the only one who has had this experience.
Disappointed food not fresh.
Good service. Coffee was also well brewed. A cozy and busy location. Many University of Guelph students. Not that there is anything wrong with that.
Service is 50/50 at this location... often the chicken is questionable and pink/cold. Salads on the other hand are pretty great!
Everything was good but seemed to take longer than it should.
Sells you coffee before they tell you thier closing early for no apparent reason. This has happened on 2 other ocassions. Drove out here the other day and it was closed but the sign said open. Will not return
Home cooked quality meals, very polite and friendly staff!
Fantastic Staff, Great Atmosphere, Perfect for Events and Networking as well as casual Coffee Dates.
New winter hours are till 8pm during the week. Arrived at 7:30 and the place was fairly busy. Ordered a coffee to stay only to be told we are closing at 8 after I say down. What kind of business has that kind of crowd on a weeknight and tells everybody they're closing and to leave? Won't be going back there again during the week
Great food and drinks that are usually worth the price. Morning line-ups are long but it goes by quickly.
I enjoyed coming to this coffee shop everyday and now there's a young guy who works here who needs to work on his customer service skills. Never listens to my order and gets it wrong then tells me I never ordered that and has a very rude tone in his voice.
This place is really cute. We like the menu options, which seem healthy and freshly prepared. Love the coffee. The ham & cheese quiche and French onion soup are delicious choices. I like that you just pay at the counter and get a table number - makes for quick service, and they bring the food to you. Nice little sit-down place, less franchise-y than Sunset Grill or Eggsmart.
Had bought a drink and was studying. Owner came up and told me that I couldn't stay to study. This is a coffee shop across from a university, this is what these kind of coffee shops are supposed to thrive on. I come here often, and spend money while studying. Telling your customers to leave is a great way to have them not want to come back
Great place to eat.
I ate here about 4 years ago and it was good. I tried it again today and was disappointed. I had their Turkey club special, only they didn't have any Turkey yet advertised as their special. It was to come with a side of potato wedges, but they didnt have potatoes. Attached to the cafe, is a grocery store.
Good food. Good selection. Quick service. Reasonable prices. I was more than pleasantly surprised to stumble on this restaurant slash coffee chain. I have been to dozens of coffee joints and I really enjoyed the overall experience. Great place.
Wonderful service, friendly staff, fresh food and well made creative drinks ????????☕????
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Clean, simple and a good environment
Nice food, coffee, and atmosphere. Slowest service ever
For some reason it’s never open at 7:30 anymore during the week when I come before work. Unless the hours have changed but online still says 7:30
Great food..!! Excellent management. Service is good food is fresh. A Must visit..!!
We walked in as a group of 5 and we're waiting for 3 more. The manager comes and yells at us asking us who we're waiting for. The place was dirty and the service was a zero so we walked out. Save your time and money and don't waste your time at this rat infested hole. Hire a better manager.
The staff was very nice and the service was great. It was a nice atmosphere to relax and have a conversation
Great service but every time we come we get told they are closing early. If the website says 830 why do u ask people to leave at 730 with no reason
meh
I enjoy the atmosphere of Williams but their washrooms are disgusting. Toilets were so dirty-there was poop on the floor in one washroom and smears in the toilet in the other. I don't understand how the front of the restaurant can look great and the bathrooms be so gross. I am not planning on going back.
Nice place, lots of sitting, right beside city hall
Great sandwich, salads and coffee selection. Did not like the brownie I was served. Tasted more like chocolate cake. Brownies are supposed to be dense. I wasn't impressed with their breakfast either. My daughter loves their ceasar salad
Rotating digital menus only allow you to see menu items for a brief moment before it changes. After struggling to make an order, staff wouldn't allow us to use the washroom. Blamed it on covid even though other downtown businesses have washrooms open. We changed our minds and just left without getting anything. I'd way rather Starbucks or some of the local places for coffee anyway.
Great coffee. Checking in with COVID passports was easy and well organized. Very respectful and felt safe.
Coffee is pretty good
(Translated) It is a quiet place and its delicious products (Original) Es un lugar tranquilo y sus productos deliciosos
I was studying at William's with a Starbucks drink and the owner came up to me and told me "I don't want to see that drink here". I then explained that I usually purchase food while I'm studying at William's despite my drink from Starbucks and he still told me to quickly finish my drink and get rid of the container. This is not a good way to make business as customers look to William's as a safe place to study. Therefore I will not be going to this location in the future and therefore will not be purchasing the food here either. Terrible experience!
Always fresh, and nice staff
One of my favourite places.
The reason it's packed is that there are very few options anywhere nearby. The food is mediocre and staff seem unable to serve coffee. On two separate occasions I ordered an espresso. The first espresso was mediocre, but served in an enormous soup bowl. The second time, as I was ordering, the cashier asked if what I actually wanted was an americano, and I insisted that I wanted an espresso. When I was finally served, of course the waitress brought (what I assume was) an americano. If you can't serve espresso, that's fine - don't put it on the menu.
I love it.
Ordered a plain bagel toasted with bacon and cream cheese. Bagel was not toasted, and the bacon was NOT cooked. There was no colour to the bagel and zero crispness to the bacon. Big let down first thing . Won't be back for breakfast...
Honestly way over priced for what you get. The food is not bad, but to get a small latte and a sandwich I spent 16 dollars. Seems too steep for me!
Love this place, friendly staff, clean area great food
Good coffee nice place to many students
I have not been to this location in a while, I planned to go there today (Monday) at 8pm to meet some friends but it was closed. I double checked Google maps and it said it was open until 10pm, I am not sure if the hours on Google maps is inaccurate or if it was a glitch but it was quite frustrating getting there and finding out it’s closed.
A little disappointed- they served my tea in a mug and brought me my food in a to go container. Not sure if it's because they were hoping I wouldn't notice until I got home, but they gave me barely any potatoes- what they did give was already cold. They did not slice the chicken on my Turkey sandwich, so they were essentially halved chicken breasts which were challenging to bite.
Beautiful place and awsome coffe. Two thumbs UP
Wonderful food and quick service
This place is always clean when I come here, and service for me is great. Would defiantly recommend coming here for a quite night out with the family.
Good food but the music is way too loud to really sit inside, whether it’s with friends or studying, trying to have a conversation is trying to talk over the music to be heard.
As it says in it's name "fresh". Will definitely go back soon.
Owner was very rude to employees
A great spot for a work meeting. Coffee and great food for a productive meeting..
Worst place to have food atleast the breakfast. Ordered classic breakfast and couple of panini sandwiches for my daughter and wife. Absolute disaster. Only item which looked was eggs cooked in microwave. Toast was like melba toast so hard. Sausage was completely dry and bacon crispy to the extent I could not pick up as it would crumble. Panini sandwiches by the looks on my daughter and wife said everything that it was a bad choice of place to eat. If you are for free wifi and sugary drinks they serve then this is your place. I will never go back, same for my wife and daughter.
$20 for powdered eggs.
Quick pickup via Ritual App, will order again
Great Coffee and treats,food..
Great place to eat
The food was very good and the place is clean also great seating area and amazing colour combination And friendly staff overall great place for family outing
Great sevice, excellent deserts and coffee
Haven't been in a while, but decent muffins and coffee. Can be busy due to the movie theatre traffic.
Excellent food. Cashier should pay more attention to what people order or at least read it back to them.
Prices are meh, food is really salty. I had a very nice waitress helping me though and she made the experience much better and worth going to.
Spacious
Liked their butter chicken bowl.
Dirty dirty dirty. Floors are full of napkins.bathrooms are disgusting. I wont comeback.
Best store best service. The food is very tasty and the store is really clean. The environment is amazing to enjoy the food and even to study.
We live 2 hours away and I wanted to grab a coffee and use the washroom while my infant granddaughter got tests at the hospital. They were very rude about using the washroom. I hope the owner realizes that many of their clientele are …
bad internet
Delicious food and cozy atmosphere. I love this cafe.
Excellent customer service. Compared with other Williams
We ordered a sandwich and it took an hour, although the waiters continuously told us it would 'be there in 5 minutes'
We got the cakes here and they gave us dirty napkins.(ew) And plastic forks...
This is an extremely well managed place with great food and drinks. Christy does a fantastic job running it, not an easy task with it being right downtown and some of the "characters " to deal with that come in there. Barry in the back is really nice as well, makes great food and always serves it with a big smile! Cheers!!
Good food but high prices. 2 coffee & 2 desserts were $27. We ate dinner for less that night at another restaurant than coffee and dessert cost us
Terrible, slow service. Run down bathrooms, ancient cracked vinyl on the banquets.
Horrible customer service. Waited 5 minutes to get served at the til to order while 3 people stood around. Nobody even said sorry for the delay or we will be with you in a second. Didnt even ask if we wanted our brownie warmed up. Waited 15 minutes to get a hot chocolate - didn't even take our sign away. Employees need retraining.
Food is good, prices are ok. Biggest problem is that wifi is spotty at best. Lots of business happens in there and most of those clients go to William's for the coffee AND the wifi. Fix your wifi please!
Staff was friendly but the service was lacking. The utensils that we had to grab ourselves were all dirty and we had to clean them ourselves. The table we sat at was cleaned poorly and looked like they used dirty water and smeared things on the table.
The owner will sometimes have on a religious radio station, so you are being preached to while you enjoy your coffee and/or food! Won't be staying to dine in if he is there with that being played on the radio.
Should implement good packages for the food delivery services like Uber or Skip the Dishes. Packages are carelessly done...
The food and people are delightful. Also they always welcome you. they are always family-friendly place to be with family and friends.
Amazing place for a quick bite. Friendly staff.
Food was good, yet expensive.. when i tried to order the cashier kept talking to the other employee about how she fired someone this morning. I found it awkward and uncomfortable.
Nice
Good coffee. Good Food. Classy. Popular. Neat and Tidy. Good Wifi service.
Over the past few months, Kulwinder, the owner of this lovely coffee shop allowed me to display my artwork. I received wonderful feedback and cannot thank him enough for the opportunity. The service is always great and the food fresh along with prompt service. As a local artist, I cannot thank him enough for the opportunity!
Nice place. Could get some work done.
Overpriced but good overall. The 45 minute inside dining limit is also annoying.
No
Hands down the best frappuccino I've had from a shop. If you have a sweet tooth, the Maple-Caramel Frappuccino fills both the sweet tooth needs and caffeine needs right from the first sip.
Nice place for a quick lunch
Good coffee. Reasonable prices.
Good food and service
This place just lacks any vibe but it's convenient for meetings. Never my first choice for coffee or food. An okay patio which is a bonus for business meetings.
The cheese croissants here are to die for!!! I’ve yet to find a better one in Hamilton.
Great cafe
Nice restaurant, excellent and friendly staff. Gets busy at certain times due to it's location cross the street from MacMaster university and the hospital. Parking can be difficult.
Love the place but weekday breakfast plate was not as good as the weekend. Excellent breakfast waffle with good deal of fruit in season.
Great experience????.......employees are nice and friendly......always serve fresh food and drinks....keep it up guys????
Fast service. Nice atmosphere. Good food!
Service, quick, friendly and food was good and priced right
We regularly use Williams at Kitchener City Hall to cater our business meetings. They do a fantastic job. Fresh, beautiful, and delicious food. Delivered on time and as ordered. The gourmet sandwich trays are delicious. Thank you!!