Absolutely horrible customer service!! I have been a loyal customer of Starbucks for nearly 2 decades and have never been so offended and so ignored in any customer service setting in my life. After placing our mobile order (Brockville Crossroads) on our travels back from Montreal, my husband and I ordered before going into the restaurant to ensure timely service to get back on the road. After using the facilities, we stood and waited and watched in-person patrons come and go while staff worked the drive through and cleaned. We patiently waited in front of the mobile pick up sign for 10 minutes. After that I started calling and waving to get someone’s attention. We were still ignored being told they would be with us in a minute. No one paying attention to the mobile order pick up. After 20 mins I finally got the attention of a staff member who was refilling ice. She was very rude and told me it is my job to “get her attention. She’s busy.” She threw my bag at us which was only half our order (now cold eggs and a cold, but should be hot oat latte). It took another few minutes to get the girl working drive througj’s attention to advise them our order was missing. She started then to make the other eggs and nitro coffee. The original barista came to drop off the eggs and there was no forks inside, of which, she spent more time arguing that they were inside the “white bag”. Eventually I had to pull everything apart and “prove” there were no forks for her to go get some. I’m appalled. Absolutely appalled. Do not recommend.