I have the same issues as others it seems. I've been coming here for years and the last few pre covid even the service is steadily going down hill. I have tried a few times to give them a chance by ordering the same meal each time. However each order was either the wrong item all together , or the staff would argue it's correct when the receipt says otherwise.
An example being. My last three visits I've ordered a Reuben. Simple Grilled sandwich , Sauerkraut , russian dressing , swiss cheese , corn beef. Like a meaty tangy Grilled cheese. Not pressed or just simply toasted bread with meat and cheese put on it.
My First two attempts yielded a Corn beef on Rye with Mustard , and a Corn beef on untoasted rye no cheese. When I asked if this was a Reuben they said yes each time. The Third time and the reason for the review , is the same I got a cold Corn beef sandwich , no kraut , no dressing with mustard , and toasted before hand then put in the oven.
I do not blame the cook , I blame the training. To the cooks who keep making this mistake. My apologies for your poor training, and if you've received any trouble for another mistake.
I'd like to note that though the lady helping me was cold and short with me , she still processed my refund. However no one in the restaurant seemed to care what was actually wrong. I was immediately approached with high high levels of hostility. I get most people likely come up and yell , however that wasn't the case. I just wanted a Reuben.
I hope they improve , or bring in someone who knows how to correct any training mishaps with their menu.
Coffee is still good though :)