Found their ads on kjiji and made up my mind based on the positive reviews here but it was a great regret. I contacted this company in May for a move out cleaning on July 30th 2021, paid half of the cost of services upfront. I was given a time for 4-9pm and discussed in details what to expect. Called a week to confirm if everything was in order and I was assured someone would show up by 4pm at the provided address . At 4:15pm called the owner that I didnt see anyone yet , she gave an excuse that she asked someone to call me that time was changed to 4:30 and didn't know they didn't call. I waited again till 5pm and called again, I was told the cleaner had arrived and was cleaning the apartment, at about 6.22pm, I was called by the owner requesting if they could come the next day 8am to finish. I was so disappointed because the property management was supposed to come 10am to inspect the cleaning. I was promised that the cleaning was already half way done and it would be completed by 10am. I was surprised to hear this response because the time I was informed the cleaner started would have just been 1hour and 30mins.i grudgingly accepted the only option available to me. After the call ended, I decided to go to the apartment to find out what was supposedly cleaned so far. To my amazement, no one came to my apartment and nothing was done. I called the owner to express my shock and her defence was that was what her staff told her and tried to convince me the job would be completed the following day before 10am the following day. I must also state there was no empathy or remorse for the disappointment. Fast forward to the next day . After their supposed completion by 10am, I was there with the inspector , the cleaning was not professional. I was so disappointed and regretted using their services. The carpets were not well cleaned, the walls were dirty, I was just so disappointed and thankfully the inspector
was abit patient to allow some quick fix of the poor job done which was still below standard and the whole experience left a very bad taste. I still went ahead to complete my payment and I knew I needed to leave a detailed review of my experience as I never ever expected the poor services I got.