Hopefully Graham will get off to a better start with his business this Season and he will eventually have an endless amount of good reviews! In the meantime...
We have owned our home for close to 20 years and lived in the area forever and never had something so strange happen with a company who presented themselves so well...(nice website, quick replies, booked easily, polite, well written...it appears great and professional. NO the company is not as though it appears!)
Beware of the presentation. What seems to good to be true may be the case here!
He did not come prepared. Did not have equipment for large applications and any homes with height. It appeared by his actions that he was overwhelmed by the job and unable to complete it.
The horrible thing is that rather than being professional about it he used a made up excuse that we were not home. We are shocked!
We were home and ready to greet him. Even sent a message 20 minutes earlier to invite him to message us upon arrival, as a polite gesture, just in case we couldn't hear him knock at the door. Texted him before our appointment time so he had our cell number!
We had even suggested he arrive early to speak with the neighbours to do their gutters too. (we had mentioned it to them). He did in fact arrive early. Did not talk to the neighbours instead left before 940am, long before our scheduled time of 10am!
Usually contractors set up, get organized...do another assessment. He did none of this. According to neighnours he sat in his truck for a minute. Did not message. Did not call. Did not text. Did nothing other than took off!
We finally heard from him after our earlier text and he made up an excuse that we weren't home.
We were here!
I'm sure for a new business (gutter cleaning), not being prepared for a job especially after presenting yourself as though you could do the job, can be very embarrassing, however, the right thing to do is to follow up, let the customer know and apologize! Call your customer or message them that you have arrived early or at least wait until the appt time before leaving.
Turning it around on the home owner, making up excuses and ignoring calls is very unprofessional. On top of this it wasted our time!