Reviews of RONA Campbellford (Cleaning Company)

John McCreight

Very helpful staff.

Larry Garton

Good people but seriously understaffed

Julianne Brown

Super helpful!

Jesse Shibley

From the people in store to the people working in the yard, I've always had great service here.

Kim Kowal

Manager has major attitude issues! She needs customer service training.

i m

Rona, as a corporation, should provide better training and think about their customer relations! Junior staff is pleasant & polite, but management is horrible! In spite of building a large, multigenerational house and trying to shop locally, we prefer driving an extra 10-15 min to the Cobourg Home Depot! Rona Campbellford has the most arrogant, dismissive and rude paint manager- or is she general manager? I still have tens thousands of dollars left to spend on paint, grout, stains and plumbing, etc., but we decided to even order bigger items like drywall, doors, waterproofing, from Home Depot Cobourg -Rona Campbellford lady didn't even flinch an eye, she doesn't seem to care in the least that customers are leaving! She doesn't listen to customers, misunderstands, is verbally aggressive even in her apologies, after she's been proven wrong! Her staff apologized for her - unbelievable! Luckily, lots of Home Hardware stores in Trent Hills and a Canadian Tire with great customer service. Even for buying items other than paint, I go elsewhere because it's worth not seeing the face of this corpulent young rude woman! She might not care that she drives customers away, but it makes me happy to do business with kind and pleasant ppl! My family will be boycotting this store until she goes.

Leigh Hardy

I have always had good service at the service counter, Cashier and when picking up items in the lumber yard. The store is small thus not a lot of varity of stock. They were great during Covid. Their curbside pickup was among the best.

Tabaitha Grandmond

My son had a job interview today, they made him feel so confident. Thank you. Store is nice

Mr Goose

Staff here is friendly and helpful with your home building projects and as it's not a American chain go here first. #shoplocal

Dean Fransky

Curbside pickup

Janet Mackenzie

Very friendly and very helpful

bumpkin2001

Fast efficient staff. Very helpful.

Robert Peters

Things are hard to find or not there. But most everything I went for was there or something similar was there.

Des Faria

Very friendly, cooperative and helpful staff.

Jamie

Very helpful and friendly staff .

Symon Sez

Great place had everything I needed and very helpful staff

Richard McFadden

Helpful and friendly

Michael Williams

Staff are great and the guys in the yard are the best

Debra McGaffin

Worst rona i have ever been in.

Michelle Lin

Good service

Barry Cunningham

Fast and friendly service . Everything I needed was in stock.

Kat's Cute Cards

Terrible Customer Service! Just purchased (on line) a new John Deer Ride on mower and the bumper was bent, so much so that it didn't even fit into the brackets it should have, so that means who ever attached it at RONA didn't' do the 10 point inspection and sold me an expensive defective mower. They replace it no problem but when I brought up my concerns about the other inspection aspects that may or may not have been done all I got was a shoulder shrug from the store manage Christopher. He told me if there is a problem now I have to deal with John Deer and brushed me off just like that he walked away! I have never been so disappointed with a small town business like this before and will never return to this store. I regret purchasing it on line but most of all I regret going to Rona.

Kelly Duncanson

When a sales associates could not help me with what I was looking for, he recommend what I should do and where I should go. I followed his advice and it was the solution I needed.

Cliff Pennington

Friendly, helpful and courteous staff.

Margery Walton

Polite and willing to help out no matter what you are looking for or doing

Mike Daines

Very helpful staff.

Ali Cat

I wondered around for 30minutes..didn't get offered help one time or find anyone to ask a question. Wasn't very impressed.

Brent A

After more than a year of having to deal with curbside pickup from various locations this one stands out for incompetence and indifference - ordered 10 sheets of 80 grit sandpaper for 11 bucks, which said was available on their website. I show up at 1pm (4 hours later) once I got a notification that my order was ready, and the guy tries to give me three pieces and tell me that's what I ordered. After I called him out on it then he says, "well, we're out of stock on the ten piece package, this is three pieces, take it or leave it." Unbelievably rude. Suffice to say I left it. Can't believe the attitude from this kid. I left the same comment on the Rona site when they asked about my recent purchase, so I left the same review as I have here. This is the response from them: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" How happy I am for Google reviews where they don't censor me. Why would anyone waste their time responding to your emails asking about recent purchases if you're just not going to publish the ones you don't like? Order number 17800396

Jim Delong

Great service! I recently took a little road trip to the quaint town of Campbellford to visit this place. I phoned ahead to confirm that they had what I was looking for, which they did. The gentleman that I spoke with was kind enough to set my parcel aside, for my arrival. Thanks to your wonderful friendly service and thank you for having what I was looking for. Great store! Nice town:)

david bedard

Nothing on shelves and staff real don't have a clue

Candice McGrath

Always have a positive experience here. Friendly staff willing to help out with every project !

kevin zurosky

Great place to find what you need. Knowledgable staff and friendly service.

ron wood

Great service friendly staff.

M. B

1st time using curbside. Parked in curbside spot-the parking sign says to call but no number listed anywhere. See pic

Steve Selway

Excellent staff and well stocked store

Juana Rodriguez

Excellent customer service

Deborah Pryor

Not bad they had everything I wanted.

Rosanne Everitt

Very friendly

Greg Torrance

Ordered a lawn tractor and delivery fellow was extremely courteous and made sure all was good before he left. Cudos to him !! Staff at the store is also so friendly and helpful. Made me feel like a valued customer.

Marg Hill

They seem to take an order with no regard to stock levels I drive 25 minutes to find items in my order are not in stock

Patrick Mucci

Not bad. Went back to Home Hardware. Better pricing on my 4 by 8 pressure treated plywood. $10.00 cheaper at Home Hardware. Delivery at Home Hardware was half of that at Rona.

Norm Brick

Very helpful and much appreciated the yard man that took the time to make sure the wood that I bought was sucure on my trailer. Many thanks.

B M

Went to pick up a lawnmower and the guy who helped us had a attitude problem

Nagz Nagz

Excellent service

Doug Bingham

It's good that stores have opened up, their curbside service was truly horrible. You wait....and wait..........

SD D

Nice, friendly staff. Store is kept clean and organized.

Gary Hammond

I have revised my rating for anyone that saw the original I received what I consider to be poor service on a trip into store for supplies. i have since had conversations with management and received apologies and I believe a sincere response to talk to staff about providing better customer service.

Ed Tilley

Your "expert" needs training...

Cathie Mechetuk

Friendly staff. She loaded my purchase into my car for me. In and out in less than 15 minutes at the garden center.

Martin McNamara

Very upset with how manager Tina treated my wife today. She is 7 months pregnant and the sweetest woman you’d meet. She called in to check on an order that had been placed weeks ago to find that when we went to the counter with two invoices they only charged us for the one. She was passed to manager Tina. Tina was short with her, said she canceled our order herself because it was not paid for. That’s fair, but what wasn’t fair was that we had to wait weeks to find out instead of getting a curtesy call asking if we still wanted to go ahead with the order. Bonus this item is now something that is back ordered that they cannot get according to Tina. She called another Rona and the lady there was so nice and helpful. Suggested that Campbellford Rona ask for an inner store transfer but when she called again Tina was clipped not wanting to give my wife time of day said that she would have to charge her extra for shipping. That was never mentioned in the conversation before with the other store so she called back the lady that was helpful. She was shocked and said she shouldn’t be charging you for something that can be dropped off with one of our trucks. She recommended that I call the belleville Rona as they would be kinder and more willing to help solve this problem. If you want repeat customers Tina remember that you get more bees with honey than vinegar.

Toby Tyler

Good trip.

kim seguin

Staff a very friendly and knowledgeable. I have never had any issues there

Cheryl Higgins

Great service

Shanyn Koe

Staff is always friendly, knowledgeable and eager to help out.

Jon Bowles

It would seem some staff don't know the difference between 12 ft and 14 ft lengths of lumber

Earl baker

Great staff

Dave Brand

Ummm to be nice, I will say nothing.

Brad Thomas

They had the deck boards i needed and are hard to come by during this epidemic

Robert Skinner

Very friendly staff willing to help you and able to answer any questions you have

Chris Whitehead

Small very cramped store. But they got what you need

Lois Galbraith

Always helpful.

Leland Horsley

I looked to find a door lock set. I picked one that said it was in stock for curbside pickup. After ordering I got a notice saying it will be ready for pickup on June 1st. If they are that far behind in processing orders,they need to hire help. If it takes them a week to find my doorknob then they need to hire competent people

Sharon Knapp

Not a very big store, staff friendly and very helpfull.

Jim Waters

Helpful staff

Erik Kowal

Lady behind the counter was very rude and they never have stock. Tried there again and the know all lady was there again rude as ever and in hard competition with home hardware Campbellford for the poorest service! Go to Home Hardware in Hastings and get good service!!

Nikki Romeo

Unreliable very unprofessional. I warn all contractors about this place. I spent tens of thousands here, and lost alot of money because of them. Deliverys never on time ever, always issues when it comes to major orders as well these people don't have any sort of morals to contact our company and tell us delivery are delayed .

Candace Smith

Very helpful

John cford

We bought light fixtures for r really good price , friendly helpful staff as well

Scott Stapley

Manager "Tina" canceled our business account after the passing of our previous owner. OK, not a problem, take our Credit Card. "No, we can't do that, your welcome to call corporate ". I'm also welcome to take my business elsewhere.

Joe M

Bill was great. Attentive and made good suggestions when necessary. Great small town service.

Penny McFadden

Very friendly and helpful

Michael Peterson

They answered all my questions and had what I needed. Friendly small-town service.

Jillian Larkan

Staff is unhelpful, prices are high.