Reviews of RONA St-Catharines (Cleaning Company)

Chantal Oke

Close to home. Convenient, fast, reasonable prices.

Josh Flowers

Online inventory seemed out of sync with in store, but otherwise, a good spotfor buying lumber.

Al Harji

Friendly staff with super selection and prices.

Joseph O'Gorman

Good service here! Store pick up is very fast and friendly, and they have a lot in stock.

Tony Clarke

Very helpful staff! From the entrance, walked with me to find the exact product I wanted.

gord whalen

Missed my buddy that works there.Nice to see him back.

Devons Lawn Care

Every time I have ever dealt with this Rona, I have been met with huge failure, like yesterday, I wanted a sheet a oak plywood, ok order online says they have 8 sheets in stk. Go to the store, have to drive to the back to get my order and was told not to get out of my truck "Its the law" she said. asked the young guy after he put the sheet in my truck about the sheet, he confirmed it was, drove out to the road and checked, it was birch plywood, drive back, removed it, refunded.. and not 1 person i dealt with even said sorry, go back to Home Depot, they are a lot more accurate, never again Rona

Janice McKay

Horrid customer service experience. The salesperson couldn't be bothered to look for a shower attachment I needed. He just said "we don't have those here." I went to another store who also didn't have the identical item I wanted, but showed me an attachment that would work, and it was also about $50 cheaper than the original.

Charles L.

I love Rona this brand, but not this st.cathatines location. We bought some stuffs from online and went there for picking them up yesterday, some of their employees are unfriendly and quite like unpaid. For picking up you have to go to inside of the store to find customer service, and wait for a couple of minutes since there's nobody. They give you a online order receipt but then you have to go to cashier to recheck your receipt, but the man in customer service don't tell you that. And then they direct you with unfriendly, inpatience attitude to wait at one of the cashier for that kinds of online order approval. You have to wait in the line for no reason since I've already waited at customer service for a couple of minutes. AFTER THAT, you have to drive your car to the warehouse of the store backyard, and wait for another 20 minutes even there's only us and another customer in the line. They just let you to wait there for 3 times to waste your time. Everybody's time is money and that's a online order just needs to be picked up. Next time I will go to Homedepot. I will never go to this location again.

A&J Wells

Kind and friendly service

Seika Groves

Ordered paint colors online curbside pickup

WRB Sales

Very helpful staff.

Winnie Cooper

Great hardware store. Found what we need in no time.

Paul Bell

Clean store also helpful customer service

Jason Clements

Great staff and good selection. Curbside pick up was easy.

J Clinton

Online order pick up was fast. All the staff were pleasant. Thanks!

Graham K

The go to for lumber and hardware

Harry Ho

Staff working was super friendly, they deserve 5 stars, company gets a 1 Star. So I had to buy something online, and I used a coupon. They emailed me back saying they couldn't fulfill part of my order. The refunded me less then the price of the item. They canceled part of the coupon price. My total order even without the item was still above the amount to use the coupon. "When an item is returned or cancelled it will not relocate the discount to the remaining items." Why is it the customer's fault that their online stock says it's available and it's not so it gets canceled, my total order is still above the min order to get the discount. They are refusing to honour their coupon because their online ordering system sucks. This is why I'd rather just shop at Home Depot or Canadian Tire.

Mark Fleming

The paint staff person here was a tinting Alchemist. Though we will never go through Rona for paint again since they could never match perfectly between cans.

jon s

Why do I come here. Never do they have what I need. The return section is sloooooow. 5 other tills open yet they only do returns on one. Yes the return line is the biggest.......staff never comes to ask if u need assistance. 08/18/2020: once again I give this place a chance, needed a 10amp fuse. They do not carry fuses and was told to go to Canadian Tire. I shall never step foot in the store ever again. TSC is down the street, they are 10X better. Wish there was a zero star rating for this. Closure of this location is heavily necessary......

Cujo

Good place

Martinello Andrew

Very friendly and helpful staff. I went in looking for a vanity and faucet that was on sale. Abbey attended to me right away. Looked up the items and quickly found them got them for me right away.

Dean Forbes McIntyre

Like shopping at this Rona out of convenience based on location to our house. Prices are on par with most things with other hardware stores

George B

Customer service was excellent. The gentleman was knowledgeable on the product I was looking at. An pricing was good.

Jeremy Buchan

Very friendly and helpful staff. Great deals on patio furniture

Victoria Grainge

Waited over an hour for curb-side pickup. Then when it was finally our turn the associates were actually balancing our items on their heads as they brought it to our vehicle. They were so rough on our items that some of them got damaged and they damaged our vehicle putting everything in even when we basically begged them to please let us do it. Will never EVER be back, nor would I ever recommend.

Sydney Eatz

Very helpful staff and well stocked store. A little difficult to get to this store as the road is very confusing to get to it. - A Richard Trus review

Dan March

Offer curbside pickup but cannot order online to pick up at store

Alysha Humber

Ordered a fireplace for pick up in st Catharines. Showed up to get it and was sent to the yard. Waited over an hour and a half before getting my product. The slowest service I've ever had. Do not recommend. And I will never buy from rona st Catharines again.

Kelley Roberts

Great selection, prices,friendly staff

Manoj Narang

Prompt service with a smile .... look up 'Becca when you go there, great gal!

MrBeats

Wasn't the same as in the picture on there website usually a good place to go however this part was useless I wish the website didn't show differenr parts then ehate advertised

Tom Moore

Very friendly and helpful people here.

Mike Duhacek

Small store so they may not have everything you're looking for but the staff is helpful and friendly.

Joshua Burns

Great customer service ????

brenttara

Average

Christine Busken

Great sales on now

Tom Mc Gean

A little slow on Curb side pick up orders

Dynamic Remodeling

Great knowledgeable and friendly staff.

Sherry McIntyre

When I ordered my products online. I got an email 4 hours later saying that they didn’t have my product in stock. When I called into the store I was told their system is flawed and that they didn’t in fact have the product I needed. I tried to express how upset I was at the fact that I now have to place another order elsewhere and wait longer for what I needed and have to wait 3-5 days for my money back. When I said that this was unprofessional, I was told to have a nice day and was hung up on. Unfortunately, I have to say that this isn’t the first issue that I’ve had with this store. Lowe’s it is!

peter zelko

Always a pleasure to shop here for DIY projects or for contract projects. Terry at the Pro Desk is always a source of inspiration and a fountain of knowledge. The store manager runs a tight ship and staff is always available to help out. On many occasions Rona is able to match Home Depot pricing. Keep up the great work guys.

JEFF BUTLER

This year I was looking for a gazebo and thought to support my local Rona. I have to say though that my service experience at this location has been terrible. As I write this I am waiting for curbside pickup on hold for “service” for 15 minutes and counting. Called several times before being placed on “hold” only to be hung up on. My experience shopping was terrible as far as costumer service goes. I was in the store 2 times this season, once for over 45 minutes and was never asked if I needed help despite numerous “employees” passing me by. Now 30 minutes on “hold”. Had to go in the store which I was trying to avoid with curbside... there is clearly no order prepared. Yep.. no prepared .. a few young people running around asking me to go around back as they pick it. There is literally no point in ordering ahead for curbside. Kids were great... management needs to wake up.

Mike Robinson

Local Rona store, small but has all the essentials including building materials.

Wamae Gichuru

Friendly staff!!

Christian Kalb (Pro3 Properties)

Incompetent and rude staff straight from the ghetto. As soon as things go back to normal I won't be spending a penny at this establishment. Unreal.

Adam Seidlitz

Very helpful staff!

Donnie Nesbitt (TheNiagaraGuy)

Just needed a replacement part for my shower. It was hard to get service, in fact when someone finally paged for service when the store associate arrived he helped a person who just arrived to the section instead of me. When I was able to finally get help I was told I would need to bring in the part to compare. Well ok, understandable. So I went home for the old part and due to the long wait I decided I would try any other hardware store but they didn’t have the part. Reluctantly I returned, part in hand and after the same long wait I was able to favor the attention of a young intern willing to suss out the matching piece. I get home and presto all is fine... until a few showers later that part broke!! I returned with part and receipt in hand and after waiting in line was told that only checkout 4 handled returns but not after 4pm. (No where in fine print did I see this was true.) I returned AGAIN the next day prior to the 4pm deadline and proceeded to checkout 4 directly. But Checkout 4 said that they can’t handle this type or return?!? And I had to go to customer service. This is where it gets bad. An intimidating employee at customer service told me he doesn’t handle returns checkout 4 does. I told him that checkout 4 said I had to come to customer service. He said ‘what do you expect me to do’ and I replied, ‘replace the defective part?’ And he said he would not. I tossed the part into the nearby trash bin and proceeded to Canadian Tire where I spent a bit more but got the entire shower assembly and good service for just a bit more. BTW - apparently after telling my family and friends about this bad experience I was not shocked to find they had similar experiences with this Rona location also. Shame on you Rona!

Duncan Malcolm

Good service and great products, reasonable prices.

Clyde Head

Very good curbside pickup

RcD

Took back a broken painters pole without my receipt and they swapped it out without issue (not a normal policy). I'll continue to give them all my hardware business.

V.J. Phillips

Didn't look professional. Especially the floor

ShdAgent13 mln

Rona is not only a great place. It has an amazing staff. Everyone is friendly, and knowledgeable. Every time I go I leave with what I need, and sometimes great advice

Jennifer Serroul

Very friendly staff who went above and beyond!

DOUGLAS LYNCH

Great service , very helpful and friendly. Lots of stock ready to go .

Cyprian Czechowski

Did a car pick up here a few weeks back ... made sure to be there for when they opened at 8am... received confirmation email the evening before that pick up was ready. Lady at the front seemed a little rude, but it’s am... then a bit of a delay getting items... guy dropping them off was really nice. All items as described :)

Jovan Vidric

Limited assortments.

Principle Drywall & Finishing

Small but efficiently run. Rarely struggle to find stock on what I need to service my renovations business. A tightly run ship--would recommend.

Marion Reaman

Customer service was fantastic, prices are good. Cashiers are always smiling.

Andre Vachon

(Translated) This rone (Original) Ce rone

Steve Baker

This Rona store is a safe , friendly and has very professional staff. I have ordered product in store fore later pick up and also ordered on line. I have never had any issues and they always call when the order is ready to see when it’s best for me to pick up. Love this place!!

Lee Curtis

Terrible customer service. Just went in to get some underlay. Looked on the rack and the price was clear....10.99. Got up to the cash with 2 rolls and it came to $59. Proceeded to walk the cashier over to the rack showing her the price as marked with about a dozen rolls on that shelf. She said that was the wrong ticket. Asked where the correct ticket was and she didn't know. Then she procededed to stare at me blankly. At this point I told her I would rather pay more at home depot...I really tried to support the canadain retailer. Not anymore.

Vern Macfarlane

Disorganized! Only one guy out of everyone who wanted to help out. Nothing has a logical place in that store. I’ll be going to Depot from now on.

DaviesGarage

I was here today during the Covid pandemic and Rogers was down so my phone wouldn’t work. I approached the store and they did a great job finding my order. Great service

Jennifer Sider

Dylan is a rock star. Thanks so much for all your help loading my lumber.

Ron Liscum

Friendly staff.

Lisa Tomlinson

Great staff

George Edmondson

Been doing my online orders with this store since the out break great service every time from the staff. Went today for the first time in store shopping safety glass up for staff and customers at all tills and counters staff on floor ready to help you find you items. The yard is ran nice with cones and sings 3 guys were out back detecting your to your items and keep safe distances loading.

Todd Ostaszewicz

This is a very small store. It is stocked up pretty good. Rona is my least liked home improvement store and I rarely find anything that I am looking for when I stop in.

Donna Clute

Terrible online ordering system. Items show in stock then email confirmation after you pay says it will be delayed more that a week. I’ve waited a week and a half now. I can be super patient, and understanding that things are different now but when the staff seem annoyed and are huffing at every question I have and cutting me off, that makes me not so happy with the service not yet received. Once this order comes in Rona will no longer exist to me. Too bad because it’s quite a convenient location for me. I will gladly spend my money at your competitors store that values there customers.

Lou Sider

Ordering and curbside pickup was very easy . All covid 19 protocol was followed.

Paul Lalonde

3 bags of dirt for $6 and made pickup appointment. Was here on time and stuck waiting for over 45 minutes so far. Asked for help but was told too bad and to wait. Horrible service and horrible organization. Seems like no one is working, see people standing around more than anything. Even with line up, only two people helping orders. Terribly operated.

James Calnan

Very fast curbside pickup process

Amir Hakimi-Rezaei

They used to let folks bring their dogs into the store. I don't know if they still do, but once is enough to win my heart

Andrew Siemon

They had what I needed

Lee Marshall

Back end staff are knowledgeable and helpful!!

Jorsh Borns

Good table and chairs but I had to return chairs were bent. They gave me new ones no problem. Got home realized table was bent also. Good price I guess.

Sean VA3HD

Had exactly what i was looking for

Ruth Ann MICHAUD

Excellent place great service dependable products and expert help! A real good old fashion store with human service!!!! I always go to Rona their prices are usually cheaper for the same product any where else.

Rick Vance

All kinds of neat stuff. Build just about anything you want.

Bernie Webster

I delivered freight at the store today, and althoe the place was real busy, the staff worked like professional's .

Bonnie Hartwick

Great staff .

Stephan Gillet

Small. But you should find what you need. I get Sico évolution paint there. It's the best!

Tina Di Giovanni

Staff is very knowledgeable, friendly and helpful

Cars Unlocked

small little rona

Kevin W

(Translated) Very good place to buy building materials and decoration materials (Original) 非常不错的建材和装修材料购买地点

Cindi Stevenson

Love this store

J M

This place gets a 5 star because if Dino, the supervisor, is anything like his wife Jen (who teaches my kids), then this place is awesome!

Deanna Sanders

Staff are patient and attentive, seem willing to answer questions. Prices are reasonable. Website is easy to use.

Dave K

Great for online orders! Ordered a product at 9:30am and it was ready for pickup at 9:50am! Thanks Rona!

Brenda Navarre

Did an online order for flooring. My order was ready a fee hours later and curb side pickup was very easy.

Nick Paiva

Had what I wanted.

mergitur Wilhelm

Impressive selection all hardware requirements. I purchased shelving and hardware, because better selection and price than competition.

Flip “Flip Eats” Livingstone

Compared to our recent experience at another nearby RONA, the St. Catherines location was amazing. Staff was knowledgeable and went out of their way to help us at every turn and question. Thank you to the whole team. Will be back again soon. Much appreciated.

fausto sera

tools and more

Gordon Ng

Got what I needed. Curbside pickup was not working very well and staff was not very helpful even though they weren't doing anything.

David Hills

Fantastic smaller DIY spot with very friendly service. They've been around for decades now serving the community. I used the safe curbside pickup on Sunday and was treated with kindness and quick no trouble delivery service to my car. Definitely be back in the near future. Just a quick kudos shout-out to a young man Rona employee that was dealing with a very difficult "karen" customer while I was there in the parking spot next to me, and after i was listening closely and watching the lip-lashing that this particular woman was given the young man (she was 2 feet apart and she wasn't wearing a mask the entire time but the employee was), going on on how the website I formation for ordering particular project was not noted or described properly. I've felt he frustration in the past with that very concern, albeit like myself, if you look close enough the information is there. If she would have purchased that project type in the past, the she also would have known. Her handling of the situation was completely unacceptable. With the assistance of an additional senior staff member, she was able to get what she wanted and left. My point is, during these tough new covid difficult times, we all need to be more patient, understanding, loving, and accepting of each other and knowing that we are all trying to adapt on the fly and help each other out and do our best. The young man's attitude, dispotion, and handling of the situation was stellar. I pulled him aside after as a witness bystander, and told him just that. Don't let the weak and self-entitled of society bring down the strong and best ones. He is definitely a strong one and a valuable employee in my opinion. Keep up the good work!!

Andrew B

In a bit of an odd location but it has most everything you need for your projects. A welcome alternative to the Home Depot.

Abd Alsalam Alali

Great store , and the employees so kind and they help.

cynsaturn

Staff very helpful, answered questions, helped get me what I wanted and suggested items I hadnt thought of, now to get to work on my project. Love the small neighbourhood feel

Logan Ellis

It’s awesome!

Robin Heider

Lots of helpful staff. Well stocked store. Successful shopping experience.

R Hoy

So many choices at great prices!

Michael Westcott

Good, helpful service

JoAnne Kostiuk

Great deals

Mike Mechelse

Never busy here... Good sales sometimes!

Bob Mills

Very helpful staff.

Gord A. Robinson

Open for online purchases & pick up only at store. Works well. Quick

Kosana Vuksan

Its a great store !! Great selection

Phyllis Bubnick

Great help from knowledgeable staff. People who work here go to great lengths to come up with a solution.

Randy House

Friendly staff great service

Adam K

Had what I was looking for helpful and friendly

O’ Hiosilver

I like the Canadian made aspect of Rona itself. This particular store is a nook of aisle and whatnot to get lost in if you had the time. Ask someone for help instead of going looking. Unless of course you’ve been there. The service is good, friendly and patient.

Christie Cassidy, Realtor

Although we patiently waited directly in front of 2 staff members who were having a conversation to ask a question, as soon as they were done, they both walked away.

Emirhan carpet co.inc. 416 7327636

Good But they don't have a big bottle 5 gallon painting or plasster

Deb Wilson

Helpful staff

Patrick DiGioacchino

Good service

Nigel Libby

Purchased a new sliding door recently from this location. Yard staff were helpful and polite while loading, door was a good price. Only thing that I didn't like was the staff on the inside that processed our order of the door. My father, girlfriend and I were treated very rudely while the woman behind the counter, her associate Norm, (shoutout to Norm for being rude and wearing a nametag) and a third person who may or may not have worked at the store literally laughed and mocked us as we worked out the details of how we would bring the door home. I did not enjoy this, and ended up having to cut short their banter. I wish i had more names as overall the store was not so bad, just don't ask any questions or look for help from the customer service representatives as they will berate you and make a mockery of your efforts. Good times.

Andy Cotterill

Decent selection but the store is messy and the numerous products on display without visible price tags prevented me from from any possibility of an impulse purchase. A product might appeal to me to purchase if the price seems reasonable, but not enough to find an employee to ask for the price.

Kevin Fox

I have never had a good experience with this particular Rona. Anytime I call in I am dealt with in a rude manner (it ALWAYS seems like an inconvenience, one person at the service desk answered the phone with "what do you need?"). The only saving grace here is that the people in the yard are friendly and knowledgeable. I'd rather drive to the Welland Rona where I know my business is appreciated. Do better.

Gerald Brantford

Since the lockdown, Rona has done little to nothing to assist its customers. I don't have a credit card, and they won't allow their customers to pay via debit at the doors. I don't understand why I can't call in, talk to a representative, place my order & pay at the doors (while standing outside). Their competitor, Canadian Tire, on Louth Street in St. Catharines is doing this!). Rona, it's no wonder your stores are second rate. Up your game! Poor management at best!

Greg “GDAWG” Dywan

Great year end sales on tools and home upgrades

My5er S

Great help getting my exterior paint, stain and eavestrough parts.

Sarena Carrier

If I could id write zero star! Unbelievable customer service.. very disappointed the guy behind the counter doesn't even say hi how are you he says "YES". Then proceeds to laugh at us cause we had a bit of mud on us from wprking in construction.. the price for 3 locks was 35.99$ they charge us 47.99$ and say "oh well, we can't do anything" how is this ok?!!!! I called to speak to a manager at rona about the guy named "Jeff" and he says "oh ok" and then hands up. Do not go here!

josh s

Great easy shopping, Terry and the guys at the contractor desk work extra hard during covid to get what you need right away.

David Greenlaw

Friendly and very polite inside the store and in the yard at the back

Donald Fraser

Always helpful

Steve D

Great curbside service

Daniel Lepinoy

Friendly staff and decent help. Could use a better selection of products.

kevin kirby

Awesome service as always

greg finnie

low in stock

rob kasowski

Knowledgable and helpful staff. Smaller store that seems to always have when I need even when the bigger box stores don't. Good job sourcing and stocking.

Rick Laramee

Always a pleasure shopping there

crispy k

Due to covid protocols..45 min wait to get items if youre getting lumber or other in yard. Hint..do not go on a weekend ;) awesome staff and service as usual

Ryan Huurman

Small Rona, still a great selection.

Veronica I

Congratulation to the excellent team that is working so hard during the pandemic. Especially the guys in the back Dante and John two wonderful hard working young guys that are polite and helpful. Thank you!!!!

Joe Calvert

Staff was quick and helpful like always!

Safr Zakaria

(Translated) The service is excellent but there are no things I would like (Original) الخدمه ممتازه ولكن لا توجد الأشياء التي أرغب بها

Leslie Levesque

No line up..helpful staff..felt safe

Felicia Gaigneur

Good prices

Billy W

Very friendly employees

Chris Sauder

Ordered online and painlessly paid with PayPal. Order was ready for pick up in about 20 min. Was brought out almost immediately when I got there. Professional and curtious!

Sami Saadedin

Small, but friendly ppl

Ana Martinez

Not much to shop

Brian Young

Friendly staff, helpful and very good selection of products, just looking to get ideas for my project will be back to get what I need.

Mike BENG

quick turn around time for online orders. Thank you.

Seungkyu Baek

Call for cancel online order. Hold me 10min nobody answer. Call again hold me 10min again still nobody answer. Terrible customer service.

Victor Goertz

Nice sales. Take air miles card. Friendly and helpful staff.

Robert Duhamel

Getting better all the time. Craftsman is a great addition to their stock.

Sharon Desjardins

I ask the question they took me to what I asked for

Rickey Laramee

Not sure what anyone's problems are in there reviews. ..I've been a costumer there since back in the home lumber cash way days ..they've always been very very helpful and even went out of there way to get me a great price ....love the staff and managers there ...I'll never shop at deep homo / home depo for any large items I'm a true fan of rona ...not so much of a Lowe's fan let hope Lowe's turns into a rona environment ...thanks rona staff

Paul Blayney

Someone backed into my car while I was there. Roger, the store managér got images from their video system of the vehicle and the driver. Extremely good service and help from the store.

John Larkin

BRIANNA is the rudest cashier in the world. She sits there chewing gum and laughs and says “did you get this cut or like something?” to a piece a plywood. I ask opinions of staff and they know nothing. This place is a joke.

Michael Chuyow

Easy curbside shopping

Damian Pudsey

Meh…. Tasha was dope tho.

Tom Goodhand

Staff was helpful

Tim Kim

Their curbside pick up system for materials is terrible. They make you drive to the back of the store and make you wait forever. Most inefficient curbside pick up system you will ever experience if you are only picking up small amount.

Sandra Kurowski

Good products

Emmanuel Katshunga

Prompt, courteous service

Emran Chowdhury

The worst Rona I have ever been in, that is saying a lot for Rona. Had to wait 12 minute for customer service help. When I did get helper, I had to teach them how the product works! This is a new low. NEVER again will I go to any Rona!

Leigh Alkins

Very friendly & health conscious staff

Wendy Slak

Waited almost 45 mins for a pickup.... Tons of people came and went. Two phone calls. Spoke to 4 staff. Awful experience

Cheryl Mackay

Great products and good prices

Shawn Garlent

Amazing staff..

Derick Bartelings

Did not have too much accessories for garage doors

Bren Kowalik

Slow service, not a big selection, high prices

Tim Reck

Best place still

Daniel Stitt

Was very disappointed by complete lack of curtains, blinds, shades or any other window fixtures.

Nick Goncharow

Extremely helpful place for contractors! Good selection of materials

Minnie Ball

Was very helpful on the phone and had my purchase ready to go even though I hadn't asked them to do it. Need some lights around the area for nightime though.

Adam Meloen

Great staff, very friendly and helpful.

V D

Horrible service and extremely rude customer service. I had bought some items at a different rona and they were giving me a hard time about returning at their location. How does that make any sense? Save yourself the hassle and purchase anywhere but here. Not to mention they do not do returns after 4pm. Train your staff properly

Tina Harrietha

there was no line up !!!!!! yayyyyy

BrokebackMountie

Awesome staff. Quick go to store.

Barry Snider

Very good prompt friendly service.

Norm Frick

Friendly staff, good selection

T Bennett

Needs a remodel but service is ok and selection is ok

Andrew Slim

Got my order fast not damaged ! Hello upon entering the how are you ! A good expérience !

Lincoln Rajendram

Friendly staff, quick response to online orders.

buds gardener

Small big box store but the staff was amazing very knowledgeable about the products they carry in store

M. B.

Great service, great staff. Contractors desk very helpful.

Denver Cunningham

Good

Va Vk

Love my local Rona store. Had to do a price adjustment today for something that went on sale and Norm and his staff happily accommodated me. Always great service here.

bill learn

I went to pick up my web order this morning #16837185. I did not want to drive through the back “mud” area so I asked the male cashier ( no name tag) if I could have the order delivered curd side in which He responded with “No, I can give you a refund or you can go and buy it some where else” so I asked for the manager which he responded with “go to the service desk”. The agent was helpful and arranged for the single item to be brought up from the yard. When exiting the store I mentioned to the male clerk that I understand the customer is not always right but the customer is a customer with no response or apology except from the female clerk who rudely asked me to leave the store, wow! I am in need of 700 sq. ft. of flooring and a new BBQ I will take the male clerk’s advice and go some where else...

Sopan Kadam

The staff is friendly ready to help, the store seems very small from the outside but when you're inside it's fairly spacious.

Harold Koetsier

Always good. Great service at contractor counter.

Bylynnda Chaisson

They helped me find exactly what I needed and explained in great detailed. When one guy couldn't tell me more info about the product he went and found someone who could. I've been to other Rona's but this one is my favourite.

Nadia Kirejczyk

Great service low prices

Tom Sorgenfrei

Too long of a wait for curbside pickup. Over 90 minutes to pickup 10 2x4s

Peony Pie

Employees are very nice and helpful

Matt Morneau

Called and said hi I’m looking to order some patio stones, woman replied “ha, so your coming into the store then.” So I says pardon? Then she says “well we don’t sell them over the phone! You need to pay for them?” Tons of attitude. I’m sorry I did not know the patio stone purchasing protocol. That’s sort of why I was calling... purchased a large amount of the same patio stones at a different store for slightly cheaper

Dale Kane

Always helpful

Mike Geddes

Ridiculous wait.

Valerie Lynch

If there was a 0 I would rate it at that!!

Gorzath Scott

My favorite store for all my building materials

Matthew M

Purchased Olympic Summit Stain And Sealer. Mountain Cedar Semi Transparent. Looks great!

Debra Gruhl

They have everything you need for your projects..staff if great

Maria Maria

Go anywhere else. This Rona has the worst organization. I placed a phone order and paid for the item up-front using my credit card. The lady told me the item would be in within a week, but when I never heard back, I called in and they had NO contact information for me. No name or phone number. They said someone must have deleted it or not saved it. My credit card was already charged so after about 30-45 min on hold, they were able to find the order with my credit card info. After 3 weeks, the item finally came in (not within a week as quoted on the phone). I rented a truck for 90min thinking this would be sufficient time to grab an order and drop it off at my house. On Friday May 7th, we arrived at Rona St Catherine’s at 5:35pm, we called the number and after 10-15min someone came out with a paper and told us to get in the drive-in line-up (MAKE SURE you have the paper first). There were only about 4 vehicles in front of us, but we waited until 7:30PM!!! The staff were standing around throwing tape balls and taking smoke breaks. In summary, it took almost 3 hours to do curb-side pick-up for ONE item. I got charged DOUBLE for my truck rental because I brought it back late. This place needs to figure out a better system.

Jesse W

Staff is friendly and knowledgeable.

LUCKY Erning

They said on their website order online and within 2 hours, it will be ready. BUT IT'S NOT REALLY TRUE!!!, Please removed the two hours because it's a bad costumer service since it's not happening.

jim b

The best customer service around........Home Depot and Lowes dont even compare to Rona.

Robert Arbuthnott

Good store. Had some good sales on today. Staff was very helpful. Will go back to this store again.

Ron

Ordered online within an hour I had a email telling me it was ready for pickup

Cheryl Vanberk

Friendly and helpful staff !

Justin Fielding

Jeffrey from front counter really was helpful and very motivated to answer my questions..I could tell under his mask he was genuinely excited to have helped me ...Thanks Jeff ...You made shopping at Rona a delightful experience I'll take to my grave...The world needs more Jeffreys ! God bless ????

Patricia Erskine

They answered the Phone and associate was very pleasant but I will never shop at Rona again. They do not value all customers, only the ones that are willing to risk their health to shop in store. So unfortunate!

brandon vanduzen

Was at rona st catharines today to price match and apparently because it's the exact same item but 1 store is not going to carry it anymore they will not price match what a joke that store is to think I have been purchasing all my building materials there well not anymore. I will now be dealing with home Depot as I went there and with no question asked it was done what a joke the rona company is.

Dave Chamberlain

Good,friendly and Canadian.

Farrukh Shakil

The staff iz really hlpful. Got proper advice frm here than other contractors

No one knoed

I went to Rona today because I felt unwelcome at another hardware store. I never right reviews, but feel like I have to. The young man who I asked where I could find something was extremely helpful. When I found what I was looking for, he came over with another product and explained it to me. I then asked him for something else, he later walked over with the hose (unfortunately it was the wrong size). I didn't get his name, but customer service well done:) Thank you for making it a more welcoming more experience.

Kelly Green

I should have gone to home depot .This store is so messed up for, service, pricing on shelfs and they make you fell like your bothering them. The manager of this place is stealing money everý time he gets a pay check. I will never go back.

Mae-Anne Blundell

Found everything needed. Staff was very helpful.

Saman Taheri

Dealt with Terry at the contractors desk amazing guy very patient professional and very hard working Also dealt with Dylan at the lumber yard amazing guy as well was very professional The team members are Rona are very nice and very professional people they work very hard I've dealt with them for many years highly recommend Rona in St catherines

Daniel Hebert

Due covic but we cant choice the own lumber at the price we paid the lumber twice and the lumber edge is so bad cant screw the sheet one side stand up and the sheet drywall not flush to get a better job and we install the baseboards going be bad finished.

Spencer Langdon

Bought a bunch of flooring that was on special. They did not have enough boxes at the time of purchase. I Was told to come back in 4 days and it would be there. It unfortunately was not and I was notified that it wouldn't be there until january. The manager at this store named Mike went the extra mile for me. He sent a employee all the way to a Rona in Erin Mills to retrieve the flooring that I requested. I am very grateful for him doing this and I will certainly be coming back to this store for future purchases. That is what i call great customer service. Thank you Mike.

Susan Conners

Fast, friendly and reliable

C. Potyok

Yesterday I went to Rona, Dunkirk, St. Catharines with skew number in hand for two bone toilets. I couldn't believe the run around I got. Having called the day before to ensure enough stock I knew the toilets were there. Going to the cash asked for help and got nothing but the run around for over 45 minutes. I received comments like - no they only have white, and no one answered the customer page, the staff was absolutely useless. How simple can it be. Look on the computer, see the stock and then get it. In the end, now an hour has slipped by and finally they locate the toilets. NONE in the store of course but OUTSIDE, I had to pay for the toilets and then drive around to the back of the lot and in the MUD fish out my own toilets. Not at all impressed.

Jason King

Terry and Jen at the pro desk can handle anything you ask of them. Get your home Reno project materials from the experts at Rona St Catharines

T Niagara

Looking for an item that was on sale but out of stock. Staff was reluctant to give a rain check even though it was their idea when I inquired at the cashier. No receipt was given to me and was told I would get a phone call when they restocked. Three months later no call.

Peter Monchuk

Totally inept staff at curb side pickup. Difference between Home Depot is night and day. Won’t be back.

George Rudman

Ordered 10 bags of dirt,2 chairs and 7 pcs of deck boards yesterday.33 hrs later still waiting for a pick up confirmation .called this morning they said they had 180 0rders HIRE MOR PEOPLE RONA

Larry Langohr

Great

Pat Henneke

I have always liked this store. Always get good customer service. So I am not sure who I spoke to today but needed to check an item number before I drove to the store.Made the call. Person verified the item and picked it off the shelf and left it at the cash register to be picked up by my daughter. Thanks a million St Catharines Rona and whoever the mystery dude was !!

Colin Grant

Good store with items you'd expect.

Ray Brideau

Not a bad to shop at for home renovation

Robert Rogers

Great staff, and variety of items

Y z

Very helpful staff and great price. Only problem is that sometime I can't find what I'm looking for.

Elaine Peacock

This was a great Rona!

Lillian Iantorno

Service is always helpful and friendly. All items we required were in stock.

Don Gamble

Don’t have your wife pick up wood for you there, the yard staff will give her the garbage from the pile.