Reviews of Black Water Excavating & Septic Service (Cleaning Company)

Lovinlife35

Quick response back, excellent work! This company is top notch!

Rustic Restorations

Good info!

Kevin S

Should have read the reviews. Highly unprofessional and unreliable. Called on July 9th and Confirmed a septic pump with Black Water for July 13th. Was asked to send a text to confirm. Did so. Friday morning, I have the deck cleared, and the lids off at 7:55am in preparation for the 8:00am arrival. 8:20am, no show. Phoned, no answer left a voicemail. Followed up with 3 more calls with no answer. As well as a text at 8:31am with no reply. Finally, at 8:56am I receive a text, not a call, which read; "My pump truck had to go do a pumpout in welland. He will be there by 1030. Sorry about the delay" An hour after the scheduled appt time, like it was no big deal and we had nothing else to do other than wait around for him. Was told there was an emergency and that's why he was late. And he was in a meeting when I called. Apparently all 4 times. We had a doctors appt for our daughter at 9:30am in the falls, which I would have had plenty of time to get to if he was either on time or phoned me at 8:00am to let me know. I was forced to cancel the doctors appt, and was hit with a $50.00 cancellation fee because I did not give notice within 24 hours, thanks to this unreliable pathetic service. Told them to cancel unless they were going to knock off 50 bucks for their screw up and making me miss our appt. Said they would just cancel then. Told them that an emergency was understandable. But you call a customer you've made a prior engagement with, you don't leave them waiting for an hour. This is not how you run a business and treat your customers. I see I'm not the only review that has had this experience. Just call Cosby, don't waste your time trying to track down Blackwater for no shows. It's obvious they don't respect their customers what so ever, and I will be happy to spread that word.

Alethea Fenton

Always super responsive, we used a different local septic company prior to Black Water and the difference in convenience and customer service really is night and day.

Allison Gentilcore

Great service. Very punctual and friendly! I recommend.

S Lessard

Called, made an appointment and they did not show up on day/time scheduled. I followed up with a voicemail and no one returned my call.

CHASE KISH (Student)

Amazing. Did the job perfectly

Sheryl-Dawn Ryan

No show to give estimate. Did not return call to reschedule either. Horrible customer service!!

Richard Wake

Called 2 different times and never returned my calls. My girlfriend called and they never returned her calls. Would NOT recommend this company to anyone. VERY unreliable.

Gerry Ramier

Super fast and friendly service, operator was a good fella. Called, were here in 24 hours for a non emergency. Significantly better rates than local competition. Highly recommend to anyone in niagara area

Indoor Roadkill

Must have too many customers... could not even be bothered to return my calls requesting a job quote.

Bates Equine

We had a very thorough septic inspection done and found service to be prompt and reliable. Great people to deal with and love that they are local!

Linda Nadorozny

Outstanding service!! Quick response, friendly service!!! I would highly recommend this company.

jerry Danis

Great series

Brenda McPherson

Very proud to have blackwater in the community. They have always been very dependable, every time I've called. Staff are professional, and skilled at their job. Bill.

Kimberly ShotYou

We have used Blackwater services several times. The service is excellent, and staff are very skilled. The new receptionist is very professional, quick to answer calls, and dispatches promptly. I highly recommend giving blackwater a call. Thanks Blackwater for taking care of my needs.

Matt Bates

Hands down best in the business, great people to deal with and top notch service dont waste your time calling anyone else.