Reviews of Merry Maids of Oakville (Cleaning Company)

Philip Mendes da Costa

Merry Maids is reliable and trustworthy. I have used them for years and am I always pleased by their service.

Joseph Varadi

- The Merry Maid personnel did not show up at the agreed time, and we didn’t even get a courtesy call to notify us of the delay. We had to call to ask what’s going on. - A ½ hour after the agreed time ONE person (instead of the 2 promised) showed up,; she arrived without the necessary equipment, not even a vacuum cleaner. - In spite of our protestations she did not start cleaning the largest, most dirty surfaces, but spent an inordinate amount of time with polishing unnecessary details, and did so exceedingly slow. - The 2nd cleaner arrived 1 hr. later. At least she had a professional vacuum cleaner, and seemed a lot more familiar with the work. - None of them had the detailed, written scope of work e-mailed to the manager ahead of her pre-estimate inspection. And they did not follow it even when handed out and instructed to do so. - They did not have the equipment necessary to do a full, tall window and blinds cleaning (specified in the scope of work instructions), but were ready to do and charge for an inadequate job. We had to cancel their window/blinds cleaning part of the job. - After their personnel departure we noticed still dusty floor areas, for the cleaning of which they had to return the next day. And when mentioned of their shortcomings, they all (manager, receptionist, cleaners) had an attitude - not a word of apology! A most frustrating, time wasting experience.

Darin Van Gammeren

They are very friendly and do a great job!

Su Si

Amazing cleaning company with professional cleaners and office staff. I just moved into my new home and had Merry Maids come in to do a full clean and disinfecting of my whole home. It was comforting knowing that I was bringing my family into a safe and germ free environment. I would recommend them to anyone.

david robertson

Very good service and cleaning team.

Kristin Handley

Merry Maids always does an incredible job on my condo. They come to clean once a month and it always looks great when they leave. They are very nice and polite every time they come in. The office staff is also wonderful and very personable! I would highly recommend them!

Kiran Prajapati

Have used Merry Maids for 4 cleans now and really happy with the service. Alex, the owner is great - did the initial visit and provided the quotes herself. If/when there was any concern she was also quick to respond and rectify any issues (nothing major). Cleaning team has been friendly and respectful of our spaces and provide quick and efficient service.

Samantha Hodges

First of all, got 2 different rate quotes from calling vs emailing for the same job. Only after confronting the Oakville owner did she: 1-own up to charging a different rate than Mississauga, 2-honor the quotes rate. Second, the cleaner was nearly an hour late and affected our planning for the rest of the day. Thirdly, the surfaces supposedly cleaned were scummy, dusty and had food/dirt stuck to the surfaces of the fridge and floor. The toilet was dirty as well. Spent over an hour cleaning and scrubbing the day after the cleaner "deep cleaned". Deep clean was quoted at 3 hours and even though the cleaning she did was sloppy, the cleaner ran out of time and did not clean the cabinets or appliances that are part of deep clean. In terms of the office, not one person provided an invoice either right after the clean or later but they demanded payment ASAP. They were going to complete/fix the job but wanted payment prior to this. When I complained, I was accused of "talking down" to staff. It also seems disorganized, since I had to repeatedly request the time for the appointment scheduled as it wasn't sent to me. In addition, not sure why the Milton office was emailing me about invoices and payment for the imaginary invoice (Still not received). Don't recommend. Find someplace that doesn't quote multiple rates and overcharge.

Shak Saleh

Very bad service I have been calling and leaving messages, Nobody called me it’s been 2 weeks now. I will not recommend them to anyone

Magdarl John-Efe

Judy did an amazing job cleaning my house. She was polite and sweet the entire time and I didn’t find any missed spots after her clean which is awesome. She also wore a mask which tells me they take the safety of their customers seriously. The price is very fair and they had a quality team come check on the cleaning to make sure it was done right. I have no complaints and highly recommended Merry Maids to anyone looking for a great cleaning service.

Bailey Bissett

They do a great job!

Steph Girouard

We started having our home cleaned by Merry Maids about 6 weeks ago (maybe more?). The cleaners who come are always so lovely, especially during COVID, they take all the precautions to make us feel it is safe to have them in our home. The company has been flexible when we have needed to change dates for a cleaning and has been attentive to feedback. Very pleased!

Saba Joseph

I have been using them for just under a year and this was after going through a different company I was very disappointed with. These guys are always friendly and helpful and anytime I have issues they sort it out for me. They also make any lay minute accommodations without any hassle. Highly recommend.

Enid Gottlieb

Been with Merry Maids for almost a year now and I love them! I especially love the personal touch they offer. Thank you Cherri, Naomi, Dagmar and Jessica for always going out of your way to help us!

Meghan Hull

Quick and efficient! They were excellent and provided great service.

Linda Ball

Feels like I live in a hotel! I've only had the service 3 times so far but the little touches like the folding of the toilet paper and tissues. I'm a bit OCD so I know they've done a good job because I come home and have to move my things back to wear I'm used to them being but in no way am I saying this a negative at least I know this cleaner is actually cleaning the areas. I've had cleaners in the past and I've come home and nothing has been moved. They have left a couple of cleaning items behind on two occasions but they were picked back up the next time they were in the home. I also know that this company does send out inspectors randomly to check on homes so that give some peace of mind as well.

Val Aldous

We LOVE this cleaning service/team. The staff is friendly and always do a fantastic job. Their professionalism, attention to detail and general awesomeness make them #1 in my book. Highly recommended!!

JOANNE VANELLI

We used Merry Maids up until Covid hit and they were a lifesaver! I am retiring so cannot use them anymore, but if I could recommend a company, this would be it. They are on time, they do a great job and are thorough. Thank you.

Adrian Sauvageot

My interactions with Merry Maids have always been very courteous and professional.

Trudy Munro

"It was quick and Kaitlin was very pleasant. As I have two patio door entrances the living room one was done but not the bedroom one. No worries next time is fine. "

Les Smith

I have used Merry Maids of Oakville for the last 11 years. I have found that the girls are always nice and do a great job. If I ask the girls to do a little extra they are more than accommodating. My family needs have started to change as my children are off to university and Merry Maids has worked with me to change my service to meet my husband's and my needs. Thank you Merry Maids for keeping our home looking beautiful and sparing me the time I would have to spend cleaning.

Ana Simoes

Once again I was not disappointed with the service provided by Merry Maids of Oakville. I got home yesterday to a clean and sparkling house! Love it and would highly recommend it.

Ellen Stassen

House was spotless.

Hanan Alla Gabo

I have 5 children and trying to clean my home and get everyone ready to move is impossible. The team showed up on time and did an amazing job. I hope the new owners are happy. Hanan

marlene nirula

The ladies who came to clean our home were very nice. However, there were many surface area basic dusting that was missed, vacuuming not completed and an entire room that was missed. I had to complete these things on my own (I even sent pictures). We did request a morning appointment because we were listing our home and the crew did not show up until noon. A somewhat pathetic 15 minute discount was taken off our $400 bill. They did offer to come and clean again, but we had a picture crew coming in that afternoon) Would not recommend

Kayla Camara

Merry Maids is top quality & they always deliver excellent service. I have had my house cleaned with them quite a few times already and I am continuously pleased with the work they do. Sam C is a hard worker, she is always very cheerful and positive, she works quickly and efficiently with great attention to detail and always does an amazing job! I will definitely continue to use them. Highly recommend!

Irene Matys

Fantastic experience and a very through cleaning done.

Cindy Lawton-moreby

Great job! I would highly recommend Merry Maids

Carol Clooney

Efficient, professional staff. A superb job. Always a delightful experience.

Crystal Hughson

[Service, Timeliness, Cleaning Team] Another good clean. Thank you for removing the mold as best as possible in both showers. As I said to Naomi, it has been an ongoing battle over the years to keep it from forming/getting rid of it. The extra scrubbing to remove it is greatly appreciated.

Tina Y

The ladies did a very thorough job! Thanks very much!!

Kristen Pearson

We treated ourselves to this service whilst we were away on holiday. We came back to an amazingly clean house. Was really impressed and will use this company again.

Sylvia Wells

Great customer service!

Jessi Pigeon

Timeliness, great price along with sparkling home

Natalie Vranic

"[Service, Timeliness] She is always cheerful & pleasant when she comes in on Monday mornings, and works quickly & efficiently until the job is done. I appreciate her consistency and overall work ethic as she meets and often exceeds the standard of cleanliness!"

Shabana Imtiaz

Very courteous and professional team. Efficient and thorough service, highly recommend

Amber Zhao

Extremely disappointed in my move out clean. I was mislead by the sales representative on the phone that the basic general clean would include “all exterior surfaces, just not inside cupboards and cabinets”. Instead my walls were left dirty, my baseboards were left dirty and untouched in the corners, my floor was left with pieces of matted dirt and hair where the cleaner was too lazy to properly vacuum. There were spots of adhesive on the floor she said she “couldn’t get off” that I later removed with old fashioned scrubbing, which I guess she couldn’t be bothered to try. I had already done a preliminary clean so all she really did was bathroom fixtures. For $110, I had to spend another 4 hours cleaning my apartment. The cleaner illegally parked in the building next door, and I tried to be nice by offering her to move to my visitor parking so she wouldn’t be ticketed. I didn’t realize when helping her that she would deduct that 15 minutes from my actual cleaning time. My mistake for being nice I suppose. I tried to bring up my concerns to her after she had “finished” but she was already packed up with her stuff out the door (which again she had done using time I paid for her to clean) telling me she had to go to another house. The sales rep was pushy about paying immediately so I did. I tried giving Merry Maids a chance to resolve this to no avail. They implied I was cheap for going with the basic clean, even though their sales rep lied to me about what it would include. Supposedly there was a 24 hour satisfaction guarantee that no one informed me of at any point, not that I couldn’t have used it considering I was moving out anyway. They offered me a $50 credit, which wouldn’t have even been enough to fix the original job she did. Also not sure how someone is supposed to use a credit when they moved.... There are lots of great cleaning services in Oakville that will treat you much better than this. I would recommend going with one of them. EDIT since they decided to lie in their response. I never had a budget. Obviously I was willing to pay for the cleaning, otherwise I wouldn’t have called. I also initially chose a more expensive deep clean, but their sales representative told me that a basic clean for 90 min was all I needed after I told her what was involved (not that that was even done well). Your team was the one that recommended 90 minutes and you’re seriously trying to claim that I was unrealistic about the time expectation? Disgusting business practices.

Joanne Vollum

"Service, Price, Timeliness, Cleaning Team: All the above are consistent. Samantha works hard and is diligent in her services. Given these unique times we find ourselves in, we appreciate Merry Maids and Samantha’s commitment to customer service, while maintaining health and safety protocols. We in turn, strive to support local businesses in our community. Thank you. "

Barbara Black

Our condo was cleaned by Melody today. Lovely person! Very thorough!

W W

Cleaning service is a JOKE. They were nice at first and cleaned our house half decent for the money we paid and never broke anything but after they were comfortable in our house the service went downhill. The girls scratched numerous walls and baseboards with the vacuum cleaner and damaged the bottom of our dining room table by smacking the vacuum cleaner into it numerous time. Careless service. The last straw was when they started arguing consistency in front of our family about how we pay less then other houses larger then us. We paid them $280 for house cleaning and now we have one girl who comes in for $150 spends almost double the time and ACTUALLY CLEANS everything properly. Wouldn't bother.

Margaret Emerson

I have been a customer with Merry Maids of Oakville for many years. The service is consistently good and dependable. I am happy to recommend them.

Maggie Delaney

I have had merry maids clean my home for many years and every clean is as good as the first. The girls are amazing and very positive about the work they do. It's nice to see people still on take pride in their work. Thank you Merry maids for making my life easier .

Stephanie Applejohn

I have used Merry Maids of Oakville services for a friend. She was extremely happy with attention to detail. Being from Ottawa I have also referred clients to them. The office staff are friendly, helpful and always making sure that my clients taken care of.

Florinda Gafanha

Its always a pleasure to see someone that really enjoys their work. Thanks Mel.