Decided to leave the first non-5 star review here - although I feel terrible for doing so for a small business, I believe it is also mandatory for me to share my experiences to help others make informed decisions.
There is a reason why there's only a small number of reviews here, and all of those are 5 stars. It is because majority of her new customers including myself couldn't leave good reviews because we simply didn't get good services but felt bad to hurt small business.
I used her team twice- one for deep cleaning after renovation, and one for just a regular cleaning service. (So I did give her another chance).
Many of customers including myself probably went with this business, simply because it is WAY cheaper than other competitors. For post-renovation deep cleaning, I was quoted around $1100-1600 but her quote was around $700.
Well, YOU GET WHAT YOU PAY FOR.
Although I paid for the quoted services, her team didn't successfully complete proper window cleaning, duct cleaning, and wall cleaning (the 3 most important details for post renovation cleaning job). However I still had to pay for "extra hrs of work" on top of the quote.
The second time, she was here for cleaning of my 2nd floor and she missed details like shelves and walls again. I just don't think there is an attention-to-detail. Floors were squeaky though, and smelled good - I'll give her that.
I am leaving 3 stars, because although I wasn't satisfied, this business has a VERY competitive pricing for their services. I would go with her team for small or just simple cleaning services, rather than a deep cleaning or something that requires highly technical skills.