Reviews of Imperial Cleaners & Tailors (Cleaning Company)

Rachael Cohen

5/5 every time. We always receive the best service here for tailoring /dry cleaning etc. The owner is incredible and friendly. Always accommodating if you need things done rush order. Great Service provided always -Daniel & Rachael

jack childs

Good service - good pricing & repairs

Reverend Sandi Mansfield

These folks were fabulous. Even when I messed up the date I needed my items they were able to accommodate me with my garments on the earlier date. Definitely be back

Cyndi Wong Lorenzo

Quality service. Shirts and suit nicely pressed. The store is looking its age and could use a fresh look.

Mark Burrows

Great atmosphere. Service was good food too

Manoj Narang

Responsive, good work & Ahmed is friendly & courteous

Tara Hollingworth

Imperial Cleaners are the best! I bring my dry cleaning here on a regular basis. I brought my favorite jacket in to be cleaned and fixed. I didn't think it could be fixed because lining was so badly ripped. They were able to! It looks brand new! Thank you!

Jad Nasser

I had a wedding on Sunday! I came late on Saturday just before close when no where else would do my suit, he said leave it for me and he came in on Sunday (his only day off) and finished my suit for me before the wedding! Now that’s customer service, remarkable guy!

Brian Moyo

Got my girl's pants hemmed here and they did a fabulous job

DaviesGarage

This is a great local Tailor. The owner was very helpful with my wedding suit and provided a great deal of information and was also very flexible with the alterations I had asked for. I found the pricing reasonable and the turn around time was very quick. I would recommend this tailor to anyone in the area.

Senka Ekmescic

Excellent attention to detail and the customer service is incomparable. Will definitely be back for all my tailoring and dry cleaning needs.

Jalal Alsaadi

very good service

Drew Michael

Very helpful in a pinch!

Denise Satnik

New plastic zipper on winter coat, broke the second time I zipped it up! Took it back, with receipt and he would not honour fixing the broken zipper at no charge! He should have done the job right the first time! He threw the receipt at me and told me to get out! Wow! Good customer service lol! And he charged me 45$ plus tax!!!

Ramy saadeldin

Very professional and friendly staff. I highly recommend this place.

LAURIE TURNER

Bought 2 Pottery Barn linen panel curtains ( approx. $150 each). Paid $70 to dry clean. Panels shrunk from 84 in to 73 in length & were dirty on the bottom. Called 8x. No call back. Next day, called again. Owner didnt offer apology, accountability, money back, reimbursement & told to bring them in because he will fix them. I said unlikely they will stretch 11 inches. Told no way they shrunk 11 in. Will take them in alongside 84 in panels not brought to this dry cleaners to compare. Unhappy!

Love it or Quit it

The man who helped me encouraged me to not have him do an invisible seam for my Mom's pants that I brought in to be hemmed, since "she is old". He also has his cell phone visible/is using it while in the front service area at all times. Although my Mom's pants were hemmed with a basic hem for $10 which was all that I wanted, I think that he has a bit of an attitude and still has a lot to learn about customer service.

Rachel Murphy

I needed my wedding dress steamed before my wedding. I only had a few days and I'm not from Ontario so I wasn't sure where to go. The owner at this location is amazing! He took great care of my huge dress and even answered all my 'bride' phone calls. I would definitely recommend this location:)

Shaun McDonald

Excellent customer service and quality work. Friendly local business who knows his customers by name.

Donna Phillips

I brought my 13 year old granddaughter to have her new grad dress hemmed, as this was the only place we could find who were able to have it done on time (due to Covid, my daughter didn't find out about grad details until yesterday) When we arrived, I instantly felt like we were disturbing the man who was working there. When my granddaughter put the dress on for him to pin up, I felt it was a little too short, where he had pinned it. So I called my daughter and asked her what she thought after sending her a photo. (She was working) When I told him it needed to be a bit longer he replied "lady I do several dresses a day so I know what I'm doing" The dress has a corset back and to make matters even worse he said that it needed to be altered because it didn't fit her properly because the zipper wouldn't close. When I told him it was a corset, he said he didn't know how to do that. I told him there was nothing he had to do with it. My granddaughter was upset believing he was calling her overweight! (she's a tiny girl and far from overweight) But what tailor doesn't know what a corset is?! The whole time we were there, he was texting or doing something on his phone and not even paying attention to what I was saying to him. I felt completely dismissed and unwelcomed. I begrudgingly left the dress and as I looked back as I left the shop, I saw him toss the expensive dress carelessly on the counter. When I told my daughter what had happened, she made a call and was able to find someone she had used previously to do the dress. So I drove back from Fort Erie to pick it up before the work was started. He was so rude, and I have no idea how someone in customer service can still be in business when treating customers like this.

Vanesa M

Great customer service and perfect tailoring!!

Hayder Aljaishi

Easily one of the top tier customer care services I've ever experienced. The owner is also the operator which makes things so much easier!!! I'm Really glad I'm able to support this business and call it my go-to for dry cleaning and tailoring, because they really do care so much about their customers and the services they provide.

Youssef Farhat

Best dry cleaning service in Niagara Falls. Highly recommend this place.

Noor Al-saidi

the best place ever

Katelyn Lococo

Very nice owner but every time my clothes come back smelling like moth balls which is disappointing considering this place has great customer service.