Reviews of Pinnacle Cleaning Solutions, Cleaning services (Cleaning Company)

Jody Grimm

Pinnacle Cleaning Solutions cleans both of my offices (Western Financial Group). Derek and Tammy are the best office cleaners I have ever had; their attention to detail is second to none. Good cleaners in Nanaimo are hard to come by and these two are gems. I would recommend their services to anyone.

Christopher D.

Needed a move-in clean. I got a quote by email and booked them a month in advance. They phoned me a week ahead of time asking to change the appointment, and I agreed to the new date, as it was more convenient for me. I guess somewhere in the communications they never got given the address for the clean??? They sent me an email the night before, but I never got it because it went to junk mail. I drove the hour to meet them at the new house the morning of the clean, and...they didn't show up. Called them right away and got a busy signal but left a message. Half an hour later, I finally got through, and they told me that they would not be coming because they didn't have the address - and they had cancelled the move-out clean I had booked for the other house as well. They said that that morning when they didn't have my address they had decided to book a standby client for my time. They had not gone to the standby client's house yet. They said they would call the standby client they had booked and ask if they could reschedule, but they didn't think the standby client would go for that, as they really needed them. I pointed out that I really needed them in order to be able to move things into my house, and it was indeed time-critical for me, too, and they said that it was my fault because I should have made sure that their emails wouldn't go to junk mail (their emails had never gone to my junk mail before then - sometimes email clients decide to change how they handle certain emails without our input). I asked why they didn't just call me when they didn't have my address the night before and they said they had lost my phone number (since they called me the week before). They refused to budge on helping me and maintained their decision to cancel both cleaning dates, despite their error in losing my phone number. It took a week to find a new cleaner and my move was majorly delayed as a result, as well as the replacement cleaners not doing a very good job.

B Skorupka

Had Pinnacle Cleaning in to do our post construction clean up. They were awesome and very detail oriented and fast! Came prepared with proper equipment for the job. Post construction cleaning can be a very dirty job, with many different areas and multiple different surfaces to be cleaned. They knocked it out of the park for us! Highly recommend them for any post construction cleaning!

Mike T

Pinnacle cleaned my home in preparation for renting. They did a fabulous job. They made the home shine along with all the appliances. The rate was very reasonable, their communication was very timely and everything went off as planned. For any further cleaning jobs, I would contact Pinnacle in a heartbeat. Great work and friendly folks. Thanks so much for providing such quality work! Much appreciated. Mike

Melanie Rutter

We called a few cleaning companies and these guys were the only ones that answered their phone. So happy they did as they were efficient, friendly and happy to help us on such short notice. Don't look any further, these guys are simply the best.

Jennifer Forster

So professional! So thurough! Timely too! Highly recommended this company!

Trevor Watson

The Pinnacle team showed up on short notice and on time. They did a very detailed job and defiantly cleaned in areas I would have missed. Many thanks to Pinnacle for a job well done!!