Reviews of Norm's Plumbing and Heating (Cleaning Company)

Brenda Schnell

Polite and professional service with proper safety measures. Installation of my new water heater was quickly done at a reasonable price. I will definitely use this company again.

Celine LIN

Don is really good technician. Thanks.

Mary Anne Turner

Wonderful work and service. Will use again.

Kalie G

My experience with Norms left me feeling quite dissatisfied. Some minor plumbing under the sink was dealt with competently, but glue was spilled on a carpet. The technician offered took $15 off my bill to pay for the carpet. The other job involved moving a washer and dryer, and the technician called another technician to come and help, with increased costs to me. They did the work behind the appliances by making a hole in the bathroom wall, which I agreed to. However, in the course of the work they detatched the dryer hose and the took off the washer/dryer closet door, and neither of these was replaced. General clean up wasn't done either, as a pile of drywall and dust was left in the bathroom. I had to get someone else in to help me deal with the door and the hose.

ProPacific Marketing

Travis at Norm's did a fantastic job!

Ross Forman

Norm's takes acre of the strata building and we used them for our renovation. They went out of their way to help us out!!

Jim Mercier

As a large commercial restaurant we have frequently utilized the services of Norm's Plumbing a regular basis over the past decade. The service we have received has always been prompt, detailed and incredibly professional. Our experiences with Norm's Plumbing has been nothing short of exceptional. Ricky's All Day Grill Jim M.

Dale R. Partridge

Forgive me for letting you know the grief your service has caused me. First, I do not know why your colleague removed the old flapper device, but it has been hell for me to finally get the replacement to work and not leak. Similarly, your colleague failed to install the Fluidmaster valve as directed, so it leaked and it failed. Thus, I had to remove it, and while at it - thanks to the folks at Fluidmaster - remove the small device from the bottom of the unit so that the fill rate would be closer to what we had prior to the 'repairs?'. Today, it is all working great, no leaks, no noise and it just cost me another $50 to $75 to get to this place, on top of the nearly $200 you charge me for inferior work. You had no interest in checking on the situation I complained about and left me to solve the issues. Thus, I will ensure that when asked, or when possible in ordinary conversation, make sure that people know your service is questionable at best, perhaps exploitive of seniors like me and even when contacted, will most likely explain that the concerns or needs are not valid; and why not, as of course, I had already paid your bill. I note your hourly rate increased in just a month's time, or is that another extraordinary cost levied on seniors.

Bruce Lloyd

Norms responded quickly yo my call and then took action in a very timely manner. The service was done very professionally and would thoroughly recommend Norm's Plumbing to all.

Deb Canuck

On demand water heater maintenance.

Diane and Rick Rembold

Our hot water tank finally gave up and started leaking. Norm's showed up within two hours, replaced the old tank and hauled it away and all for a very reaasonable price. Great company...

Ashley Czinger

We had Norm’s in to do an annual service on our furnace, heat pump and natural gas fireplace. We also had a plumber in from Norms to check our toilets as we just bought a new house and didn’t know when the last time the wax seals were replaced or a service on the HVAC system was done. Turns out we have a different type of one piece toilet with a guard over the seals, he was super honest and informed us the seals didn’t need to be replaced. Both gentlemen from Norms were great, super friendly, helpful and very thorough. Will be using Norms again next year for our annual service!

Davis Germain

Prompt, efficient, courteous, goes "the extra mile"

Lawrence Winkler

I am still waiting for a call-back from ‘Dave’ who told us it would take two days for him to review what we consider to be excessive charges to install two sets of taps. A bill of more than $450 is excessive for a task that should not have taken 2.25 hours for the first taps, and 1.5 hour for the second. Unresolved, and yet they have resent the bill without contacting us, as they said they would.

Diane Bennett

The technition was able to fit us in on the day that we called and in a very short time diagnosed the problem, replaced a part and relit our furnace pilot light. It's nice to know that we will have heat when we need it soon. Thanks.

Cam Shiell

Norms installed a new heat pump and was done in a timely manner and they were professional! I'd recommend them for your heating and plumbing needs

MidIsland Mortgage

The technician arrived early and promptly fixed a heating issue we were having. He understood that we needed it done asap as it was a massage office and clients needed heat for their appointments. Very happy with service!

kelly bohn

Absolutely Fantastic crew who installed new tankless water heater, cant say enough good things about Dave the owner, Don, Devin and Carson who did the install. Very professional, tidy and fast!!!

M&M

Rod was efficient, knowledgeable, and informative. He quickly diagnosed the issue and replaced the necessary parts. Very personable and professional. Thanks so much!

Robert Freeman

Had a good experience. Professional and honest.

PWilson Marketing

Awesome prompt professional service. I live in Squamish but own in Nanaimo and every time I have an issue with my rentals, Dave is there!

Dominic Ball

I’ve used Norms service on a rental property and my own home. They have always been there when I needed them. They’ve only ever charged me for the task at hand and seem to always offer advice on how to maintain/make my appliances last longer. Which helps me save $

Hook & Hook

I messaged Norm's and within the hour they had us booked in

Karen Warwick

The technician's at Norm's never disappoint. On this last call, the technician was friendly, professional and knowledgeable. He finished the repairs quickly and now life is good again. I highly recommend Norm's.

Bev Hilton

After waiting since October to get my fireplace serviced, it's done.

sarah boyce

Thank you, got so many Good recommendations off Facebook and was and easy choice, they replied to me quickly and the job was done fast. Highly recommend!!

Heather Smith

Good quality service, I called them after Super Plumber didn't show up for 2 days, definitely would refer Norm's Plumbing to everyone

Ken McLean

He came on time and did a quick fix and was gone. Great guys. Thanks Ken and Gail

Dan Morris

Quick helpful service. Highly recommended.

Ravin Perera

Rod came to our house to diagnose our furnace for a reason it was turning off without heating. He initially said nothing was wrong with it, and walked around our house until it turned off. He then fiddled around with the wires and ended up just saying maybe it could be the board and reccomended an update to the board when we had initially diagnosed that issue ourselves. Rod constantly mentioned money and how he had a truck fee and that we were paying him by the hour and didn't really have any interest to fix the issue. Even after we paid him he hurried his way out as soon his hour was done. My dad came home and also found out that he had reconnected the wires incorrectly when he left. Overall it just felt like a waste of time and money and could not reccomend this service to anyone. So just please research before you look for services like this.

Leslie Bell

They provided excellent service and were very professional and helpful. They explained what they were doing and I feel like they went above and beyond. I would definitely recommend them.

Liz Sansoucy-Jones

Norm's was called to assess a toilet problem and were able to make a special visit the next day. They did their best to accommodate us in a timely fashion and it was much appreciated.

Jody Grimm

We are so pleased at the value and professionalism we see in the team at Norm's. We used a competitor in town before and we are much happier now that we have Norm's.

Laara Dalen

I’ve called Norms Plumbing a number of times for small and larger jobs. I will likely call them again. They are professional, prompt and they stand behind their work. Their prices are fair. It’s important to me that they stay in business as warranties are good only if the trade can stay in business.

Susan Cook

Rob inspected our heat pump system. He also confirmed that our hot water heater was leaking. Travis arrived soon after and replaced the leaking hot water tank. Same day service. Both technicians were very professional and courteous.

Mortgage Maan

Friendly, Fair, & Fast. The only plumbing company in town I recommend to family and friends.

swindra manj

Very professional people, did an excellent job. They were proper and punctual and I would highly recommend them.

Wendy de Graaff

Prompt, professional, respectful With a plugged-up sink that I couldn’t solve myself, I called Norm’s Mobile Service. Jamie came over right away. He was fast and capable and explained everything he was doing. The problem was more serious than either of us anticipated but, again, he explained what was happening and asked for permission to proceed further at every step. He even asked a co-worker for a consult when it looked like it was getting very involved. A hole needed to be dug outside the house and they gave me the option of starting the digging myself, always mindful of my cost. At no point did anyone try to sell me something I didn’t need. I was very impressed by how efficiently this job was done and by the way I was treated by these gentlemen. I would recommend this company to my family and friends.

Charlotte White

Had gas line installed for bbq! Excellent service!

Lila Perry

Norm's did a complete heating and plumbing install on our home renovation just over a year ago. The tradespeople I dealt with were professional, friendly and competent. I just had them come back for our first annual maintenance. It took about 2 weeks for the appointment date, but I was fine with that. The service was excellent.

arnie miller

Called late on a Friday afternoon and they came out right away to replace the hotwater tank and took away the old one. Highly recommend.

Cashis King

CAVEAT EMPTOR like to know how this jokester of a company even got one star out of its reviews??? Obviously the good reviews came from family i would bet. stay away. far away from this company. read into it. that is about all i will say. Had Terry from J and T come in and do the job norm brushed off. Terry didn't disappoint. miles above as a professional Don't say i didn't warn you about using norms!!

Jeff Isfeld

Graham is a real pro. He suggested a less expensive solution to our problem and got the job done quickly and cleanly. Thanks Graham!

GG Bonfield

I've relied on Norm's through the years for plumbing & heating needs, always great service. This time it was the gas fireplace. Todd was on time, assessed and explained in layman terms the problem, ordered the replacement part, returned in a few days to install. Our unit is working flawlessly now, our heat loving dog is also very happy. Great local business, friendly office staff too. Thanks.

Jodi Jamieson

Excellent experience. Responded to my email very fast and had a plumber onsite within 2 hours. Great service and competitive pricing. Couldn’t be happier.

Mike Benton

Customer service was a joke very unprofessional. Dave made a scheduling error that left me waiting around at a site for 2 hours. When I called, he tells me it was my misunderstanding. Then proceeds to try to give me gears about it. When I confronted him with it he gets all choked up and he replies'' I dont f***ing need this, find another plumber" which I did. I will never recomend this joke of a company. Never got to experience thier work but I'm sure its reflective of thier low brow way of dealing with mistakes.

Perry Fleming

always on time and professional work

David Morrison

Having discovered a leak coming from our 9-year-old hot water tank we contacted Norm's, who had installed it for the previous owner of our property. Norm's responded immediately, and in less than three hours from speaking to their service manager we had a new tank installed at an excellent price. Absolutely top notch, fuss-free and expert service.

Geoff Flesher

Amazing ppl to work with!

Mark Christie

Great service came when they said very professional friendly Plumber

Peter Baker

Norm's mobile replaced a failed hot water heater for us ... on the day that we called! They were prompt and professional. And our installation location is very challenging. We will use them again!

Koolareekid

This is a company I would not trust in the future. I needed some work done on a large reno and had Norm's come by to look at it. Dave came by and took a look at the job...(Dave is the owner). I asked for an estimate, but Dave seemed reluctant to give one, but did say the trades person might have a better idea....when the actual person doing the work showed up, he said about 40 hrs, that was in the same ballpark as a couple others. When the bill arrived, 72 hrs was listed. How the ^#<>$@ does a trades man miss their estimate by 80%. I did call Dave to ask him why the HUGE difference.... he said estimates are just that, that was what had been submitted by the tradesman. I would suggest any estimates you get be in writing. Since I didn't, lesson learnt, I just don't want someone else to have poor business practices jump up and bite you.

Nanaimo Carpet Cleaning

Dave at Norm's has always gone above and beyond with service. I would recommend this company for all my plumbing needs.

Allison McFadyen

My bathroom sink was clogged.....Not only did the gentlemen show up right on time and fix the issue better then I ever expected, he also gave us some advice about my washing machine I was struggling with. This company is trustworthy, honest and reliable! Thank you for your help!

Chelsea Turner

We love our new Rennai Gas Wall Furnace! Definitely recommend asking Norms about changing your heating from baseboard heaters. We couldn't be happier with the switch. House stayed evenly warm through the winter, no window sweating, and our plants were very happy. Icing on the cake was the hydro bills being dramatically lower than past winters.

Shaina Bee

My water heater stopped working and within a day of calling I was able to have them to come my house and install one. Travis and his helper (sorry didn’t catch his name) were here to install. They were very personable, professional and kind. I now have hot water and I am beyond grateful. Highly recommend!

Kenny Ry James

Replaced all water line and installed new hot water tank. Excellent service and finished in 1 day

Mark Cowans

Very professional and knowledgeable. Arrived as scheduled and completed the installations quickly. I appreciated the fact that Don explained exactly how and why I had the faucet and valve issues. This was the first time I had ever used a plumbing service, had I known how great the experience was I never would’ve spent hours trying to do repairs and installations myself.

Maya Gaudry

Dean was awesome!! On time, polite, thorough and did a great job cleaning up after the job was finished.

Manon van Wamel

This company charges the big bucks ($102/hr), but they don't put on their big boy pants when they make a mistake. They did the plumbing on our bathroom reno this summer. I had ordered the finishings myself (which is my right, I ordered standard stuff mostly from Sherret's), they were hired to do the 'behind the walls plumbing and install. Still, it was a job they made plenty money on: the total plumbing bill was around $6000 which was, by far, the biggest expense in trades. Among other things, they installed the toilets, but obviously not good, because the renters in our suite downstairs notified us a few days later that water was coming down the walls and there were cracks in the ceiling. Yuk, can you imagine having toilet water coming down your kitchen walls?? Anyway, Norm's guy said one toilet had leaked and blamed it on the seal that, he said, came with the toilet. He showed me this thing, which then later disappeared, even though our contractor asked for it the same day. Then, our contractor found out the toilet didn't even come with a seal!! In the installation guide it clearly states that a wax seal ring had to be added. It was a big lie. I paid a lot of money for a professional to do the work right, because, hey, why else do you hire a professional? But then they made a mistake, which is bad but not disastrous as we are all human and can make mistakes...if they would have just owned up to it. But they didn't. My contractor had to take out the damaged bits and arrange for a drywaller. He did an OK job but it definitely isn't as nice as it was, and I personally had to do the painting. Did Norm's take any responsibility or pay any of the damages? Nope! And then there are a few other things that are off: the knob of my shower isn't on straight and the drain of our small sink is just not done well. Furthermore, be careful of your copper folks! This guy took out a whole bunch of copper as we have an old house and put it in his van. He even ripped out a big pipe in the suite downstairs leaving a big hole in their bathroom ceiling! Unfortunately, I only saw that later. I asked him to take the copper out of his van again so I could teach my kids a bit about scrapping. Turns out he had over $150 worth of copper! If I hadn't said anything... I definitely will never do business with these guys again! Word of advise to Norm's: it's OK to make mistakes. But own up to them and fix it.

Guy Bouchard

Every time I called Norm’s plumbing I received quick and efficient service. All the techs were knowledgeable and courteous

Brian Belobrajdic

Great service at a great price every time!

Peter Geni Garratt

So far so good!

Andrew Bloodworth

Keagan was stellar. He's been to the house twice this past year and couldn't have asked for a more professional outfit to handle my every plumbing and heating needs.

Paulythene Pam

Guaranteed work.

vlado boroje

Friendly person but did not solve my problem in my Baseboard heating Rattling noise and hammering noise

Carl Wilkinson

Fast, honest and friendly. Our go to team.

Capt Inder Malhotra

Courteous, professional and very responsive. Strongly recommend Norm's Plumbing.

Valerie Mumford

Very disappointed. Made an appointment for noon today, my husband came home at lunch time sat here for an hour and Norms was a no show. Not even a call to let us know they would not be here. That is not the service we were looking for or expecting. How do people expect to make money when they dont have the respect to let their potential clients know they are behind. Kiss that $6000 away.

Melissa Vasey

Rod from Norm's installed our heat pump and furnace a few years ago and then came back today to service them. He was professional, friendly and knowledgeable during our initial phone calls and throughout the entire appointment. He answered all my questions and provided helpful advice, including the best place to buy air filters and a heads up that we should plan to replace our hot water tank in about a year. We also called Norm's for a plumbing issue a couple of years ago and I was happy with that service too. We've had consistent, reliable service from Norm's over the years and will continue to call them for any heating and plumbing needs. Thank you!

David Hall

Fantastic service. Great pro who installed our cooktop.

Pamela Speight

Excellent service. Thank you!

Judith baldwin

Excellent! Very pleased with your service.

Marge Branchi

Excellent customer service, very speedy response and top quality work.

Rick Dean

Rod was excellent at repairing our Heatpump especially in this extreme heat. Very professional and Awesome knowledge with these systems. Norm's has always been there for our needs. Many Thanks !!!!

Cathy veganonthego

Norm’s came over on very short notice. Super professional. Great job.

June Savage

i called to get a new bathroom sink installation, Graham was by within two hours! The lady who answered the phone was very thorough and accommodating. Very pleased with the whole experience!

Della Burford

Repaired furnace intake.

James Straith

Fast response and professional expertise.

Rose Gibson

The team arrived on time. I received advance notice that they were on their way. The team was professional, courteous, very dog friendly and not intimidating. I liked the way they worked; quite organized and it was obvious they had worked together before and had great synergy. They kept me informed on their progress and asked me my opinion on some of the ascetics. Work area was cleaned, as was my drive, when they left. They showed respect for me and my property at all times. I was walked through the details of my new furnace system and all questions were answered to my satisfaction. I would definitely use Norm's Plumbing and Heating again and fully recommend them.

Scouter Rikki

Fast, friendly, efficient, and great value for dollars spent.

Shirley Phillips

We were without heat, and within the hour the repairman was working on it. Excellent service.

Thomas Lloyd

Came within an hour, courteous and fair priced . They made sure the job was done.I would use them again in a heartbeat.

Kevin Delaney

Always my go to Plumbing and Heating experts, both at work and at home!

Steven Dunn-eXp Realty

I’m a Realtor in Nanaimo and the only company I call for my plumbing and heating is Norms. They have always been professional, fast and do an incredible job. Not only do I used them but I recommend them to my clients.

VI Granite & Quartz Countertops

We've used Norms Plumbing and Heating on various occasions and have always received excellent service! Thanks again

Mariko Vee

Another great job by Matt at Norm's Plumbing. This guy is the real deal, and Norm's is a pleasure to work with. I recommend this company to everyone.

Jeff Watt

Today we had our water heater replaced with a new one. We only ever use one plumbing company. Norm's Plumbing and Heating came to our place a few weeks ago and installed a new toilet for us. Not only did they walk us through the buying process helping us understand toilet ruff in sizes and helping us select the right toilet for our needs. Norm's Plumbing and Heating went above and beyond as they came on very short notice to make sure our new toilet was installed quickly and efficiently for peace of mind. Our previous toilet had been acting up and giving us a head ache. Keegan, the fellow who did the install had a look at our water heater for us as we had been having hot water issues. Even though that wasn't what he was here for. He took the time to look and discovered that our existing water heater was 15 years old. He was able to schedule a day and time for us to have a new tank installed on top of the toilet work he was doing already. Today Travis came and installed our new water heater. He was in and out in under two hours. The new tank looks great and the work is high quality. We moved to Vancouver Island ( Nanaimo ) six years ago and have never used any other plumbing company. No Need as Norm's provides the best service we could ever ask for. There service is exceptionally high combined with an amazingly caring team of people. I'm proud to recommend Norm's Plumbing and Heating, to anyone looking for the best possible plumbing and heating service. Thank you to your amazing team!!!

Lara Fitzpatrick

TOP SHELF TECHNICIANS, TOP SHELF SERVICE!!! Rod paid a visit to the house for a long over due service for the gas furnace, heat pump, hot water tank, and gas fireplace. His outstanding knowledge and no nonsense approach had everything done in record time. I would highly recommend Norm's to anyone needing plumbing or gas work. With out a doubt, these gents have my loyalty. Thank you again gentlemen! L

Margot Bodchon

Todd (repair Tech), found the problem immediately, got to work right away, fixed within the 1/2 hour. Todd showed us pictures of the problem, explained it thoroughly, provided advice for the future of the equipment. Excellent and trustworthy.

Lorri Van

I have used Norm's Mobile Service Ltd 3 times.....I am in the insurance business and personally suggest Norms if a customer asks me , "where I go for hot water tank installers"!!!

Donovan Jenkins

For jobs where the plumber is on site for 20 minutes, you should not be charging both a minimum of 1 hour ($102) AND the truck fee ($20). That is excessive and a ripoff. Work was quality and done quickly.

Michael Larsen

We were super happy with the guys’ promptness, hard work, reasonable price and great attitude. ???????????????????? We super appreciate that they were able to get to the job site and get it done within hours of my first phone call - THANK YOU!!!

Julie Boyer

We received a call back within an hour. Did troubleshooting over the phone and was able to get our hot water tank working again. No charge!

Robin Miller

Always fast, courteous, clean, and professional!

Benjamin Hazlehurst

I booked a furnace series with Norms and Rod was excellent, very friendly and informative. He explained everything he was doing and offered tips and advice for running the unit and the best ways to utilize it. The service was efficient and the price was perfect. Thanks Rod and Norms

Iris Kramer-Clarke

Put my water heater in .. precariously situated but he did it !! Excellent service!!

Joan Spencer

Rod was very friendly and professional.

Tricia Marsh

Norm’s plumbing and heating is amazing ! They have done work at my home and office and the response time was super quick ! The job was completed in a timely manner and the service was great. Super knowledgeable staff will help you make the best decisions. Don’t hesitate to call Norm’s for all of your heating and plumbing needs.

Andrew williams

Have them service our furnace every year.

Ellie Stojanovski

Norm’s Plumbing and Heating is an amazing company to work with. Without doubt, a company that cares about their clients and their client's needs, expectations and satisfaction. Overall an amazing company with a dedicated team and care.

Kathie Juteau

Fast and efficient

Garry E Franklin

Service representative - We are very pleased with your service. Thank You

sorenp1982

got my hot water tank looked at for ten minutes. couldn't fix it. charged full hr.

Tiffany Nichols

These guys were awesome! Got the part needed to repair the furnace faster than originally quoted. They were quick and easy. Would recommend Norm's to anyone

Morgan Donald

Dave was fantastic. Cut right to the chase and gave us a stress free quote.

Mike Woodley

Service was fast and timely. But charging $145 for 15 minute repair is an outrageous example of price gouging.

Frater Novac

Good work, though their phone system seems to drop calls a lot. Maybe it was just my phone?

Dave Beer

Three members of Norm's staff arrived at 9:00 on the day promised for a furnace installation. They were pleasant, knowledgable and professional at all times. The furnace was replaced and tested by 4:00 PM. This was not our first experience with Norm's staff and will not be our last.

Jay Cantwell

Dave I heard nothing but wonderful things about Norm's throughout the entire community. Keep up the great work. Cheers, Jay

Paula B

Todd was excellent. He was a good listener, had a wealth of information and explained details with patience.

Mark Charke

Norm's staff was really helpful, starting with the removal of the old oil tank which wasn't up to code and finishing with the installation of a high efficiency furnace. They had to work around a few problems, such as where to run the gas line through the house and solved it without issue. They even installed an extra vent for no charge, a small extra but it's going to save me a heating headache later.

Brenda Brown

Technician was friendly, was fast at troubleshooting, and gave valuable advice.

Don George

Our water supply had a leak from a cracked ball valve and before we finished digging the access hole a very fast guy from Norms plumbing showed up. They are the company to call.

MARY-LOUE Edwards

So thankful for their speedy response, repairman was friendly and helpful. I will call Norm's for maintenance, as our usual couldn't make time for us during this cold period.

Shannon Arnold

Quick and thorough.

Melanie Midgley

So grateful for the service from Norm's to replace our old gas furnace. Friendly, kind and helpful staff all along the way!

Sandy Neuls

Found the problem right away and fixed the problem right away. Also our appointment was for the following week and they had a cancellation and called us right away. The plumber was excellent and communicated in a way that made me understand the issue completely. Great service!!

Nigel Appleby

Work was done professionally and efficiently. A leaking heat exchanger in our instant hot water heater was diagnosed during a maintenance visit and then replaced under warranty during a follow up visit.

Wade Graham

I called because I needed my furnace looked at . Within minutes I had an appointment made for the next day . Rod was at my house at the time he said . He fixed my furnace very fast and what a pleasant person . We all know what it can be like to have someone fix appliances at your home . What a professional and great personality. He looked at other things in my home and recommended what I should do every year . I will be using this company from now on . Thanks Rod and Merry Christmas.

John Drope

Norm said he would show up to do work and never did. My phone calls were ignored. It must be nice that you are so busy that you can ignore clients. Norm's was a good company back in the day servicing stove oil furnaces etc but not now. I would phone someone else

Zaida Giron

Great service!

aranson68

This is my second time having to call Dave, both times the response and repairs were excellent. Very professional to deal with.

Dan Fraser

Courtesy, responsible, knowledge, patience thorough

Jon Friesen

We've been using Norm's for years. They've installed and serviced our furnace and on demand water heater. Always great to work with and quick to respond. Recent maintenance visit (Nov 2020) and they took all COVID safety precautions and were helpful, friendly, and professional.

Marlene Toivonen

Graham was fabulous. Thanks again for great service and giving me peace of mind. I am very grateful.

Kerilie McDowall

Re: Why am I smiling? I have to recommend Norms Plumbing and Heating in Nanaimo, BC. Yes I simply have to recommend them again! My electric furnace completely started to go, making horrible and awful sounds and yes it at least made it to a good 30 years! Carson explained to me that a heat pump would be my best option given my issue with sensitivities to petrochemicals. I wanted to do the best thing for my place for environmental reasons too, so a heat pump was a good choice. The new heat pump has gotten me through the winter so wonderfully and is not really all that noisy and the savings are great! I like seeing my monthly bill go down every month for a change! You know all the installers were so kind and professional. I am really glad I chose Norm's Plumbing and Heating! A good decision, I am so very happy and I highly recommend this company. Carson is amazing! He told me the nasty sounds in my office would go away, I trusted him and he was right and I am sure glad it is quiet to work again! His idea to place the heat pump on a certain wall was definitely the best choice for me! :)

Donna Holland

Plumber was focused and professional. Delightful office staff.

S “PtahX” R

Prompt, efficient and a job well done.

Ralph M

Norm's Plumbing and Heating did an excellent installation on a new on-demand hot water heater. While their prices were a little higher than another local company, we decided to go with Norm's because of the superior warranty they were able to offer and the fact that they had done several other similar installations in our complex. They were able to answer all questions we had about the tankless system. At the end of the day, we are very happy with the work they did installing our Rinnai tankless water heater, and can recommend them without any reservations.

JD Knox

We had Rod come and diagnose our furnace which was having electrical issues and was a tricky fix, he unfortunately had to come twice but said he miss diagnosed it the first time so he came for free the second time. After calling them both times, they were here within 12-24 hrs. I phoned many other companies, and my earliest appointment with them was two weeks at best.

Nicole Grey

Great service, very professional.

J.O. Eriksson

I needed a hot water tank replaced and they were excellent--took care of the warranty issues, picked up replacement tank, removed and installed right away. Friendly service, hassle-free, very positive overall experience. Will definitely hire them again for any plumbing needs.

Shanae Conroy

Quality and friendly service at a reasonable price. Norm's is always may go to call for all of my plumbing needs.

Christina Moretto

Great service from Carson Rush at Norm's. The Rinnai wall heater has greatly reduced our heating costs. I highly recommend Norm's for any plumbing/gas fitting needs. Joel Moretto.

Sandy Godfrey

This is the third time I've used Norm' Plumbing. They have always arrived the day I called and have solved the problem. I highly recommend this company.

KatKrazy 1O1

Replaced valve in gas fireplace. Service was great and technician was knowledgeable. Will definitely use Norm’s Mobile Service again

Sheri in Ladysmith

I had my water tank replaced, and my electric furnace filter replaced....the whole thing only took 1-1/2 hours. I wouldn't hesitate to recommend Travis .... he knows his stuff and is very easy to talk to. Thanks Norm's for great service! ????

Rob C

Same day service for a semi-urgent problem. Thanks!!

Jays A Drummer

Very happy with this 45 year plus several generational family business. I've been dealing with Malcom and Erin that are both very professional to deal with. I would recommend this company with no hesitation.

Tosh Reed

When i booked the appointment I was under the impression they would be coming to clean the ducts/vents and they came and did a quick inspection and left and I'm right back where I started needing my vents cleaned and they charged me 150$ for the inspection.

Marcel Campeau

Extremely professional.

Jonny Utah

Just called Norm's for a quote, as a family member had used them in the past with no issue. I gave the request (installation of kitchen sink and faucet) and received a callback from an estimator who was quite rude over the phone and when I asked for a quote he said "Oh I don't know, $400-$500". There's a big difference between $400 and $500, I have another quote from 250 Plumbing for $180.. Pretty bad and pretty rude, won't be using this company clearly just off the 1 interaction.

J B

Definitely quick and speedy service. Thank you. The fellow who did the install was not too friendly, but that is okay. I asked him to level the water heater and he agreed to do it. He finished the job and left. The tank was not leveled at all. If leveling a water heater is a problem, he should have explained why.

308 HillcrestAve

We have had to use Norm's Plumbing a couple of times since purchasing our property in Nanaimo. They have been prompt, diligent, collaborative in finding the source of the leak and flexible with our schedule with tenants. We believe we have a trusted partner in getting our issues resolved there and highly recommend them.

Tammy Stubbs

As life happens so did Norm’s repair service They were quick to respond and my repair was done very quickly Highly recommend

Jim Donaldson

What I thought was going to be a bit fix turned out to be simple and Dean fixed it with very little intrusion. We were very happy with the result.

Jason Sun

Very professional service and done the same day I called. I have been using Norm's two times, and all well done. High recommended. Only question is the truck fee? which I don't remember I had been charged last time. But anyway, $30 fee for the fast and qualify job still worth it. Thanks Shawn.

Jennifer Broughton

Norm’s has always provided the best service for all my heating and plumbing. Can’t wait for the new heat pump system to be done this spring.

Randy Shand

Had a leaky toilet valve with a damaged pipe that needed to be replaced. Fast and courteous. Was here in less than an hour. Friendly fella, would recommend for sure.

Dean McElwain

Travis was awesome. I had a water line emergency. My house is built into rock so nothing is easy. He came up with a very good and effective solution to my problem and very efficiently fixed the issue saving me a lot of grief and money. I highly recommend them.

Madeline Crane

Quick reply for service. Personable plumber. Very nice job.

Jeremy Conn

Very impressed with customer service and Rod was super helpful!

Karen Hamilton

Devon was very forthright and quick. Karen Hamilton

Vj BrewerNeaves

Excellent, fast and caring service. Thanks David! Val

Egon Eilers

Replcaced old LP regulator outside to our satisfaction.

Karen Ann

Fully recommend. Norm's is always ready for anything we need done. Emergency or planned! :)

Jim M.

I called Norm's last night to have a plumbing issue at my business looked at. The technician came in first thing this morning. He was right on time, the work was completed quickly and without disturbing the flow of business, the quote for the job was accurate and fair. It is so nice to see a business like Norm's that is so professional and yet so personal in the way they interact with their clients. I will recommend this business to anyone.

Heather King

Happy with heating system

Sierra Thompson

I am blown away by how fast and efficient these guys were! We called to get a quote for a new furnace after a friend recommended them. They showed up within 40minutes and gave us a very reasonable quote. They installed the furnace that night and the gas was hooked up the next morning. Within 24 hours we were warm and cozy! From start to finish the crew was professional and helpful. Can't thank you enough!!!

Darcie Damon

A huge thanks to Carson for saving the day after I had a sink problem that needed to be fixed! It was very short notice and he took the time to do it right.

Carl Halliwell

Plumber was very friendly, knowledgeable and professional. I would definitely use this company again

Liza Potvin

Helpful. Kind. Expedient.

Sarah Mabbott

Fantastic service when my hot water heater quit. Available immediately by phone and at my home within 2 hours. Installed within an hour. Barely noticed I had no hot water! Very professional and safe considering the covid-19 pandemic. Strongly recommended!

Ray Baird

Todd came over to check my own maintenance on my oil furnace. He was extremely friendly and knowledgeable. Definitely an expert with integrity and honesty. Thanks again!

luke mccullum

Everything was great.

Gayle Armishaw

Hot water tank dying. Showed up same day to replace. Thank you for such great service.

Heather Bower

I am amazed and grateful to Norm's for helping me out of a very difficult situation. The week before I was having open heart surgery (end of Sept), my furnace gave up the ghost. I needed a new furnace but because of world wide shortages, it was going to take 4-6 weeks. Norm's went above and beyond to help me. Somehow they were able to find a furnace and arrange 3 trucks to come and install it in one day. They managed to do this shortly after I got home from hospital. I can't thank them enough for their kindness and compassion.

Asif Hassan

Dave and his plumbers are professional and prompt in response. I had main water line break. Dave provided good advice not to dig inside the house and install new lines. I would use their service again.

Peter Swaisland

I received prompt service and a well informed service technician. He looked over my systems, and made recommendation re future service.

Blonde Pixie Designs

Todd was very friendly, knowledgeable and quick! He made my fireplace look like new. Thank you Todd!

Maggie Murphy

Fast quote,faster install we are Very happy.

Andie Down

Very pleased with the service and the responsiveness of Norms's Plumbing Service. Malcolm,Dave and Erin were great and personable.

Art Charbonneau

We always use Norm's. Very good quality service from friendly, competent tradesmen. A few days ago a fitting in our sprinkler system split, causing a serious leak. I phoned a lawn sprinkler company... they said they could look at it IN A MONTH! I phoned Norm's, and Malcolm arrived within an hour. He assessed the problem, then drove off. A minute later he drove up and asked, "You want me to fix it.now?" YES! He lit into the problem: dirt flew, pipes were cut & removed, new pipes, valves & fittings were installed, our lawn was fixed.... and 2 & 1/2 hrs later we had a sprinkling system again! Malcolm didn't waste a minute; what a capable, competent young man! And that's why we always call Norm's!

Ben Brown

Having been in the construction industry for over 30 years, I'd say it not easy to impress me, but Norm's Mobile Service has managed to do just that. Dave, Erin and the installation staff were first rate to deal with from the very first phone call. Excellent service and attention to detail far beyond most of his competitors left a lasting impression on us, both for our home and most certainly for any future plumbing/heating work we'll need in the future. Not only will Dave and his company be our contractor of choice from now on, but we will gladly recommend the company to everyone we know! Keep up the great work guys!

Jennifer Mcneil

Fast and timely response. Very friendly and professional.

Darren Keltie

Quick to respond, quick to repair. Their serviceman Rod was excellent. Highly recommend.

Lucille Giesbrecht

Great technician. Very professional.

Le's Studio

They’re very helpful & professional, great service also. Highly recommended!

Kerri Keller

Great service! They returned my call for service promptly and let me know when they could come, with a time window. On the day of the service, Keegan called & let me know he was on his way. He swapped out my gas range & dishwasher. It was pleasure to deal him, great employee! I have already booked another call to install a new gas line in my rental house.

Sigrid Bruk

My old cast iron pipes were failing and after 2 bouts of water damage within 6 weeks Devon from Norms came out and fixed the remaining pipes that were going. I am SOOOO happy with the way Devon was able to figure out not to have to remove cupboards but go through the backs of them into the wall. It made his job a bit more of a tight fit, but he really tried to help me out and I am very appreciative. Thanks again!

Morgan Carey

Always get great service from these guys! Thanks Norms!

Rob Armishaw

Awesome, quick, professional service.

BOB Damon

After paying way too much money each month and being cold every winter with electric baseboards i turned to the experts at Norms. They were honest,professional and just overall a very caring company. I’m now only paying 80/ month during the coldest time and 40/month on somewhat cold days with my new Rinnai wall furnace. I’m overly excited with Norms and Rinnai.

David Davies

Person answering telephone not prepared to take message, had to wait for her to get pen and paper. She had difficulty taking message, had to repeat myself numerous times (English is my first language and I have conducted many meetings and given numerous speeches). Billing instructions not followed. Services are overpriced (they are very expensive). Job was 5 minutes from Norm's but I was charged a $25 van fee, other plumbers in Nanaimo do not charge this fee. Founder of this company would be extremely saddened that his name is associated with such unprofessionalism and poor service.

Alison Feeley

Norms installed my tub, vanity and shower fixtures. They did a great job!

Katalepic

I WOULD NOT RECOMMEND THIS BUSINESS!!!!!! Make sure you find out that they charge $100 bucks to come out, spend 5 minutes and can't even write an exact quote. When i asked them to return to give me a proper estimate, "Norm" stated that he was not "the super plumber". Therefore, the owner of the property being maintenanced chose to use the company "Super Plumber" and they were absolutely excellent. Use them instead. Too bad that a company has to make their money on trumped up so called "service calls" that do absolutely nothing. You guys lost a $2000 work order.

Rick McWillis

Called Norms yesterday morning at 8am as water has flooding my bathroom. They came right away and were able to fix the problem before it caused any damage. The gentleman that showed up was very professional and courteous and took the time to do a thorough job. I’ve used them for many jobs in the past and they have yet to disappoint me! Highly recommend them.

William Huhn

Prompt, professional service at a fair price. Will definitely call again for upcoming bathroom renovation.

Lyne Marshall

Todd Wilson was on time, professional, and very informative. Explaining everything he was doing and suggesting things I had no idea about. Thank you so much for helping me with my problems and fixing them professionally.

Susanne Jakobsen

A HUGE thank you to the folks at Norms Plumbing. I can't say enough about the outstanding service ! I had a couple of unrelated plumbing emergencies and every time they made me feel like I was their number 1 priority! Incredibly fast service , they turned very stressful situations into very positive experiences. I have and will continue to recommend Norms Plumbing .

Sheri Lukawesky

Great company! Great customer service! Responds promptly and does quality and trustworthy work.

Dorothy Gregory

This work was a problem with the first plumber on the job not being as knowledgeable as I would have wished. The second plumber was very competent & fixed the problem.I felt overcharged & spoke to the owner who promised a refund. THAT took a reminder from me, & now it has beenrectifiedto my satisfaction They were very fair in the end The second plumber sent in was

Rachel Roy

Gratitude is the only word to describe the feeling I am left with after dealing with Dave from Norm's mobile service. I was treated like a friend from the very first phone call from Dave. Not only was he quick to get on the job, he was able to provide a wealth of knowledge on something I just knew nothing about. I felt like Dave genuinely cared about me and the potential situation that I could be faced with. Dave was able to explain the full scope of my situation to me in a way that didn't leave me feeling overwhelmed. All in all, I felt like I could call Dave at anytime, and would be able to guide me in the right direction. Thanks Dave for all your kind words and invaluable guidance.

Sheldon Stenberg

Norms plumbing and heating very good service, highly recommend

Larry Logan

Installation by pros Excellent work , fast and knowledgeable. Will definitely call them again .

Christina Meyer

Honestly Norms has always been great service at a reasonable price. I’ve had them to our house for a multitude of different things and they are always so responsive and professional! I will continue to use norms for all our heating and plumbing needs!

Arlene Mcculloch

Installed new hot water tank. Technician was extremely careful, clean worker . Thank you for good service Would recommend this company

Sean Moore

Repaired electric hot water tank promptly & professionally

Greg Bowes

A great experience! Rod came to do an annual Heat pump inspection. He was prompt, professional and very knowledgeable. The service is reasonably priced. Norm's is a local company with a long history in Nanaimo, recommended highly.

Peter Lazenby

Excellent and prompt service. I would definitely recommend Norm's Mobile to anyone.

Ed Poli

Efficient, competent and courteous service

Anita H

Fantastic service as always with Norm's! Organized and completed our bathroom reno on budget and on time. Have been using them for years for minor things as well as through a few emergencies-love their service!

Dan

Very efficient. On time, good work. Thanks Keegan. Dan

Sharon George

I’ve used Norms Mobile Services a number of times. They are always on time, courteous, get the job done and fair. They just installed a new gas hookup for my new gas stove. Did an excellent and reliable job. Yes, would recommend Sharon George

Martin Wong

Excellent service

Collin MacQuarrie

I recently used this company for several projects in my upstairs renovations. As it was getting close to Xmas I was very happy to get someone to do the work. The work itself was done to my satisfaction although there were some issues around the billing as the young lad had forgotten to include some of the parts in the original bill. They sent an invoice for the new amount which I never received so they phoned. I was quite surprised as I thought the bill was plenty high enough for the work done. After some back and forth with the office lady Erin (who is very nice btw) I finally heard back from the manager and he straightened things out. It is my opinion that it's easy to do all this when everything goes perfectly. The true measure of a company is how they deal with you when there is an issue. Dave the manager came through big time so I can happily recommend them for your plumbing/gas fitting needs. Not quite 5 stars but we'll give them 4 1/2.

Herma Pennimpede

servicing fireplace, furnace and hot water heater

Gary Franklin

On time and friendly. Did great job installing the gas line from meter to new gas stove. Installation was accomplished in short order. Technician Was quick and neat and a pleasure to deal with. Will be using Norm’s in the future and will be recommending their services.

Peter Ramsden

I will not use Norm's again. Tech that arrived for a boiler quote was fine but the business arm charged me for an hour's service call for 30 mins of discussion and information gathering and a quote that was more than double the competition. I've now had to waste hours of additional time going through their phone system and emails to try and fight an incorrect charge. My understanding is the tech has come under scrutiny for the unpaid invoice which I feel is inappropriate. I won't be using them for anything further.

ashley fulcher

(late review, sorry!) Norms plumbing and heating is such a good company with good values. They work hard and ensure that you are satisfied.. they go above and beyond ! Thank you!!

Jackline V

Had an emergency situation and not only did Norm's respond exceptionally fast (even on a Sunday) but they did the job quickly and well and went the extra mile to ensure all was as it should be. I have used them often in the past and due to the quality of both the work and the customer service, I will most certainly use them again and also recommend them to family and friends!

Kim Hagan

Todd was very efficient , professional and kind. He took the time to show me his work and explain some maintenance procedures that will help keep things running smooth. Great experience.

Nanda Gano

Excellent service. See you next year

mike mackenzie

efficient and fast, well done

Merlin Larson

Perfect operating order

Hanna Scrivens

Norm's installed our hot water tank the same day I called. Their team have always been professional, courteous and knowledgeable. Highly recommend this company!

Maureen Sorensen

Great service. Thanks

Bernie Lehmann

Our plumbing system started making a terrible howling noise every time a toilet was flushed. I called Norm's to arrange for a repair. A service manager called me back, explained how to fix it, and gave me an on the spot estimate in case the DIY approach did not work. Tried it and it worked. I am completely amazed how helpful and honest these people are. I am pleased to recommend their service without reservation.

Maurice Aucoin

Called Norms with hot water tank failed at 8am. Graham arrived by 9:30am.,did complete removal and replace very quickly and cleaned up process tested water pressure and all done very professional. I strongly recommend Norms Service for all services they offer!

Brad McEachern

As usual always pleasant, on time, answer all your questions and more. I feel the job is always done properly! Great company !!

barb kostiuk

For starters, the happy voice on the phone answers and asks how she can make my day better...then listens to every detail, then passes it on to the plumbers, that call right away, show up, covid friendly,and assess and quickly make arrangements to get it done.... ABSOLUTELY stress free, repaired right away, and in my mind affordable . I respect and trust this company!!! Sadly I have used other companies that lost my trust and over charged. So... love love NORMS....my go to plumbers!!!

Brenda Somers

Hot water tank replaced and PRV in crawl space replaced.

Rosie Kingsnorth

Cleaned and checked out gas fireplace

Christopher Weinrauch

Phoned for a non-emergency service call at 7:30 am on a Monday and had a plumber arrive by 9:30 am that morning. The plumber was courteous, knowledgeable, hard-working, and respectful of my home and its contents. I would not hesitate to use and recommend Norm's Plumbing and Heating in the future.

Rick Wagner

Norm's Plumbing has serviced our rental property in Nanaimo for the past 4 years. The service has been professional and timely - tenants only call when something is urgent - and they do well communicating directly with the tenants and getting the job done to the tenants and our satisfaction. Norm's professional plumbing mechanics usually arrive within a few hours of the call. Thank you.. Rick & Trish Dec 30.2020

Dale Werezak

Rod was very professional inspecting the heat pump and furnace and provided an update on the operation on both.

C Bridden

Tod is another of the great professionals working for Norm's.

sherry kissinger

Outstanding service. From the estimate to the job completion, all professionals were respectful, work oriented and efficient. Both thermostat installer and gas fitter provided comprehensive tutorials on how to use the new equipment. They even marked the filter for ease of change. I was quoted two days for installation and it was completed in one. The sheet metal worker called and arranged to come early for the challenging under stairwell installation. I was impressed with the apprenticeship aspect of the company. It was a very positive experience.

Anita Pangborne-LaHue

Very helpful, appreciated that he came on a Saturday and also provided tips on how to look after our AC

Liza Hofman

Super fast, efficient and polite! And now have a quiet toilet again!

Cam Mac

Prompt ,reliable service - everytime !

Danny McVicar

Excellent service

Greg A

Hooked up (new) gas stove - quick, professional, informative installer. Cost in line with other businesses doing similar work (though with the required permit the relatively short job seemed expensive overall; however, that was really the only minor gripe I can think of).

John Dance

good guys who know their stuff

Irene van Dijk

He repaired a water leak. The copper pipe had two pinhole leaks and water was dripping into the crawl space.

Audrey Zolob

Good response, excellent service, quality workmanship.

Rick Monaghan

Temporary hose hookup was fine, but was told to get someone to build above ground cedar boxes to to hold new water line and the contact them. This was to fix main water line break. No examples or referrals. Terrible, would never use them again.

Garth M

Honestly, choosing a plumber was a crapshoot, and I landed on Norm's due to overall good reviews - and I wasn't disappointed. Graham was amazing - friendly and professional. Overall, the process was fairly painless, and I will definitely use them again should the need arise.

Janice Webb

Excellent service. Answered my questions...the tech was was fast and efficient

steve Taylor

Great timely service. Went above and beyond to solve our heat pump issues during the heat wave

April Campbell

I would highly recommend Norm's plumbing. Very fast and efficient service. Always professional

Jeff Wilson

Igniter blew, called and had immediate response, even being a weekend. Would recommend Norm's to anyone requiring any HVAC service.

Craig Martin

Excellent service. Had a pipe burst and it was fixed within 4 hrs from the time I called.

Jessica Gibson

Rod and Braeden were fantastic, and arrived on time to do annual maintenance on our furnace and hot water tank of our new home. Rod was very enthusiastic and knowledgeable, using metaphors and visuals to help explain the goings on in our furnace. We will be using Norms again without a doubt, as the service was fantastic, quick, honest, and factual. Thank you again Rod and Braeden, job well done on educating us and maintaining our home :)

Doug Berry

Shower tap repairs

Gord Webster

Very knowledgeable and offered great operational insight without "up selling pressure"

Paul Roetman

Fantastic service! Highly recommend

Mr O

In my experience Don is a disrespectful, cranky old man.

Doug Campbell (Stillworkin2)

Called on a Saturday to check malfunctioning furnace. Arrived within 30 minutes and delivered top service - professional, knowledgeable, friendly. Fixed the problem and restored heat, then corrected an issue with our gas fireplace, all within an hour. Great value!

ALFRED SPENCE

Fast friendly effective service. Would use them again.

Fraser Merilees

Professional installation of plumbing fixtures and gas heat system in new basement suite. Quality work, efficiently executed with desirable results.

Angela Kelter

Thanks!!

Jim Bjarnason

They did a good job they were really quick and efficient the to of them worked well together

daniel kuiper

Both plumbers that came to my place on two different occasions were knowledgeable, professional and got the jobs done in a timely manner.

Ron Popoff

Got my fireplace working properly. Excellent service.

Tatiana

Rod did maintenance on our gas furnace and fireplaces. He was great in answering all of our questions, some of them more than once! As first time home owners, this level of service was very comforting. Thank you!

Frank Giesbrecht

We had a thorough and wise investigation of a water leak where the hot water tank was. The attending plumber was wise enough to not assume. It ended up being a water valve for interior water supply as we had recently gone away for a week and when returning had not completely turned it all the way back on. The plumber said sometimes they leak when not turning it all the way on. Plus our water pressure was to high for interior plumbing. Fixed that too. So we had both the exterior in interior water valves replaced plus our 9 year old water tank. We are most pleased with this service plus every single service we have has done previously with Norm's , being a previous hot water tank replacement 9 years ago and Furnace about the same . Always great advice and service. Plus this last visit was same day. Saved a lot of water damage from further leaking water.????????????. Frank Giesbrecht , Nanaimo

Tracy Corbett

The service was prompt and efficient. Dennis took the time to explain everything and did a very thorough job. I would highly recommend this company.

Holman Family

Wonderful service, clean, friendly, and did an amazing job! We had a furnace repair, new water tank installation, and then a new furnace installation when our ancient furnace quit. Our favourite company for sure

Eljay Micks

Quick response, friendly service.

Neil Christensen

Rod, who came to the house, was very professional and cared about the problem that we are experiencing..he has been very helpful..

Mike Uhre

Just move to Nanaimo. Needed our heat pump checked called and they were here less than an hour later! Rod the tech was friendly, professional and VERY knowledgeable! We highly recommend them!

Richard Heyman

The two gentlemen were knowledgeable, friendly, efficient and helpful. They did an excellent job doing the above and also installing a new dishwasher and removing a garburator. .

S B

A technician came to assess my hot water tank on the weekend and told me someone would call Monday morning to come and replace the unit. Called them Sunday to confirm and did not hear back. Today I have to find a new plumber because they claim they never said they would come by Monday despite two of us hearing the same thing. Unreliable and would never recommend them.

Chris Trenholm

Prompt call back to book appointment to service my heat pump system. Great service, good price, thanks Norms!

Mike Sexton

Lots of info and work done on time and quickly.

Paul Grannon

Gas furnace was in need of repair, not producing heat mid winter. Called Norm's at 3pm had a call back at 4pm, HVAC technician Rod was at my house at 430pm. Part was needed and Rod drove to pick it up. Job was still completed before 6pm and we had heat for the evening. Very impressed by the response time and professionalism from everyone. Will definitely use their service again and recommend to others. Thank you!

Ravi Kandola

Once again..... AWESOME!!! Everything was done very quickly and excellent service!!!! Thank you Norm's Plumbing

Daryl Patton

Outstanding service received by Rod once again!!!. 2nd time in 10 months...quick and efficient He was extremely thorough and knowledgeable relaying everything transparent to me. There was no surprises throughout the process and had valuable information to pass along moving forward Highly recommended ????

Debra Kandert

Hot water tank replacement. Great job and professional installer. Very happy.

Thomas T. Brown

Informative and responsive. Thank Carson.

Bill Clark

furnace servicing. furnace has been making weird noises and has not been serviced this year. everything is now happy

David Brusegard

Excellent service, and personable technician. Will call these folks again.

maggie byrd

The service tech was very knowledgeable & explained items relating to the system. There was more to it that surpassed my experience level, so I was very glad to receive the the information as the tech proceeded to discover and fix the problems. Thankyou

Shirley Gremyachev

We are happy to say the gas wall furnace put in by Norm's Plumbing and Heating has lived up to the expectations we were given. It is the first time since we lived in our home in Nanaimo that we felt truly warm in the cold wet weather. The installation took less than four hours and was not an intrusion at all. We are enjoying the savings and look forward to many warm cozy days in our home. Thank you to the two men that did the installation for respecting our carpets by putting down drop sheets and to Carson for his down to earth manner of explaining the details of the installation before hand. Kind regards, Shirley and Yuri Gremyachev

Daria Holmboe

Excellent service even in emergencies. Very professional and knowledgeable

LindaBruce Gerick

Very prompt professional service. Was very surprised that the technician had the parts to repair our heat pump in his truck. I would use these people for all my Heating/Ac , or plumbing issues Thanks Rod, Great job, very reasonable price

Mike Seargeant

Great service. Knowledgeable staff. Fixed my problem. 5 stars. Been a customer for 25 years.

Brian Taje

My furnace needed some TLC. Not only did it get serviced, I was provided with excellent information about my heating and hot water systems. The professionals from Norm's are conscientious and helpful. Thanks!

Randy Hardisty

Norm’s installed both a wall direct vent furnace and on-demand hot water tank in my home about a year ago. I have tracked my bills to determine the savings, which have been a reduction in my hydro bill of about 70 per cent. Both the furnace and hot water tank use natural gas. My gas bills, even last winter, averaged less than $100 a month. The furnace, which is small, heats an almost 1,900 square foot house. Norm’s staff were professional, friendly, and helped greatly with the Fortis B.C. rebate program. Their prices were also competitive.

Ray Hardy

Fast response and good service

T LH

As Always, Dave responds to our needs SO Quickly and Happily! Met Technician Malcolm for the first time, he was awesome! We will be back!!

Michelle Saine

Norm's Plumbing and Heating installed our water tank last year and put their company sticker on the tank. I'm happy they did, because we had a split water pipe in our crawlspace at 11 PM on a Saturday night, so I had to call in a hurry and I didn't have to search for their number! The tech (Carson) was here within 15 minutes and had it repaired within minutes. He provided excellent service and was very courteous and professional. We would highly recommend this company!

Chris Willman

Called Norms plumbing and heating with a toilet emergency and was given a 2 hour window and Travis arrived in 20 minutes. Travis fixed our trouble quickly and made sure that we would have no problems from the other drains in the bathroom as well. Excellent service and very reasonable prices! Would highly recommend no problems to anyone! Our new go to plumbers!

Tina Elluk

Serviced our Home Furnace, very very respectful & honest, we were so so thankful for your service!! Thank you Norm's Plumbing & Heating!! We have Heat!! Also thank you Dennis Pasil, you dis a great great job!!

Randy Bruce

Fast Friendly, informative, very quick and helpful

Bonita Evers

Huge shout out to David and Norm’s plumbing, service is above and beyond! I highly recommend this company, and will be using them from now on.

Shalane Walsh

I would highly recommend Norm's Plumbing and Heating. I, personally, will be booking their services again soon, as we continue on our home renos. Matt was friendly, on-time, very helpful and did an exceptional job with the laundry rough-in we had booked for. Absolutely above and beyond customer service! Thank you!

Lance Martin

Very good job on installing our new gas furnace and adding new venting, well done guys.

Sian Rackham

I was so impressed with the service I got from Norm’s! I had put a call into another heating company and while I was on the phone to Norm’s, this other company called me back. Norm’s insisted that they stay in the line while I took this other call bc they wanted to make sure I was ‘taken care of’. Very impressed!! In the end, it was Norm’s who did the job, that day!!

Leigh Hannah

We have used Norms Mobile for years to service our heat pump, install water heater, etc. They are a great company!

Front Desk

Travis was fast and efficient at diagnosing and fixing our plumbing problem. Always pleasurable with Norms. Thanks Travis. Southcare Chiro team!

Danielle Coulson

Great service, came very quickly when I was concerned about a leak. Malcolm took the time to do a great job and show me the important things I needed to know. Highly recommend - great experience!

Kathy Anderson

What can I say but awesome. They were here within an hour after I arrived home to a freezing cold house. Very prompt and reassuring I’m impressed. Thank you very much. Kathy Anderson.

Allan Hawryzki

Excellent service. Came promptly on time.

Michael Wright

This by far the best company I have had servicing my heating and plumbing needs for my home and business. Thank-you Rod for the great service today.

Brad Loland

Outstanding service,they responded fast with the problem i had. They were exceptionally polite and caring with my issue and a reasonable price for the last minute response.They save my trailer. Thanks to norm's service. i hope i don't have to call you again but if i do, i know who to call

Alex Quinn

Devon just replaced a tap in my bathroom. Super nice guy. Quick, clean and great job.

paul arkell

The serviceman removed our defective garbarator and unclogged the drain.

sabrina

Personable, prompt and professional. Had some challenges with installing on the I level floor but happy with the overall result and service provided. Used Norms mobile many times, we would definitely use them again.

Bernice Ouellette

Travis arrived right on time to replace my tap but when he went to shut off the water he noticed my hot water tank was leaking. He called to have a new tank dropped off and replaced it as well. He was polite professional and a pleasure to deal with. The service was awesome and the price was very fair. I would highly recommend Norm’s Plumbing if you’re looking for a reliable local business that does an outstanding job!

Rich Sloan

Tech was polite and professional. He showed up on a weekend for emergency service and our family couldn’t be happier with the service that was provided. 5 stars.

Louise Schulz

Came at once, super professional did work quickly, friendly and helpful. Awesome overall!

Joe Smith

Thank you Norms. We had a leak in our hot water tank and within a few hours we had a new one installed!! Same day service. Fair price. Would highly recommend to anyone!!

Robert Zhang

(Translated) there are many nice people in this company.I am very satisfied with their heating systerm intallment several day ago. (Original) there are many nice people in this company.I am very satisfied with their heating systerm intallment several day ago.(服务很好，非常认真，收费也很公道，值得推荐）

cory brown

The gentlemen was friendly and professional but quite expensive . 253$ to flush my hot water on demand

Jennifer McKee

Fast, efficient, friendly - very reasonably priced- and on a Saturday! Certainly would recommend them

Darlene H

This was a large job which I assumed they sent a professional. The job was not complete and the work was not professionally completed. Upon calling, was told that I needed to instruct them.. I called a plumber with a certificate because I am not a plumber. I call a professional because I need a professional. Not happy with the service or follow up.

Dale Clozza

I called at 9:30 pm. Yes sir what's your problem sir. My hot water tank is shot. DO YOU NEED HELP NOW? No it can wait till morning. I,ll have a call first thing in morning. 8:09 - Morning. Sir your tank is gone? Yes - 40 gal - gas. THEY will be there at 9:15. HERE at 9:23 . Out at 11:15 Clean and great work done.

Leslie Marcotte

I was shocked at the price of a new hot water tank. I called the plumber to my rental unit and was not there for repair. He was on time and communicated other issues he found along the way. When I was told the price of the tank was $1250. I questioned what made it so much more expensive than anywhere else and was told they are hard to get. 2 days later I was in Home Depot and saw a plentiful amount of hot water tanks for $500 and less. I felt like I was taken advantage of as the price seemed excessively high. I can understand a 10-20% markup as I didn’t have the time to go get it myself but more than double is crazy. I’ve used your company 20 plus times and have been disappointed in the past few situations. My mistake for not asking up front and assuming it would just be a little more than getting it myself.

Carly McPhillips

Rod was great at explaining how to utilize my heating system best. Very thorough. Dogs loved him:)

Garry Firth

We've used Norm's several times over the years and have always had prompt, curteous and professional service.

Trish Briggs

This is not the first time I have used Norm's plumbing and they are excellent to work with. they are very prompt and efficient and have always fixed our problem the day they have looked at it. I will continue to use them and highly recommend them for those that haven't!!

David Collier

Excellent, Devon found the problem swiftly and resolved it expertly. He is a professional and also made some preventative recommendations.

Betty Liu

Norm’s Plumbing and Heating company is the best one in Vancouver Island. I love their services. Thank you

Debbie Richards

Called on norm's for a gas hot water tank. They returned my call with in 5 min. I had a new tank with in an hour and half from my first call. Highly recommended for quality service!

Dave Robertson

Excellent repairman

Keenan Giles

Very nice install of ductless heat pump. Knowledgeable and professional technicians did a great job and kept the area clean while working and before they left. Would definitely recommend Norm’s for a fair price and excellent service.

Kyle Graham

Had a plumbing issue on a weekend and Carson was able to make it by 15 minutes are making a call. Service was great and we had our water back on fast. Also after trying to get 5 different plumbers Norms was on site before anyone else returned my call. Highly recommended.

Krista Watts

Braeden,Dean one other guy I didn't get his name were very helpful and knowledgable

Matt Robinson

Great service , professional technician. However tank had nearly doubled in price in ten years. I guess that’s just life.

Jason Heagle

Great service....professionals in everyway

T Wilhelm

Today was my third time using Norms and I have to say I have had extremely great interactions with this company. Dave came out today as we are looking at switching to natural gas at our house and our potential new house. Dave was incredibly knowledgable, straightforward, honest and not pushy. Honestly, when it comes to plumbing and heating services, you get what you pay for! Can't thank Dave and his team for always being reliable, punctual and most of all, being honest and providing outstanding work.

Marijana Komar

Great service

jacqueline joosten

Quick, efficient and very clean hot water tank replacement

Dave Brown

The installation Team was fantastic. Great attitude with an attention to details. Appreciate the efficiency with which they converted my house to natural gas heat. Great job guys!!

Parnell Painting

Excellent service. Our gas hot water tank started releasing debris. We had a new one installed in under 24 hours from placing the initial call. Travis the technician was efficient, professional and polite.

Christina Tranberg

Someone was out next day! (it was non emergency) The woman booking me in (I believe Kathy?) was wonderful and helpful. Keegan was friendly and very efficient when performing the service. Price was as quoted. I’m very pleased with the service I received from Norm’s and would be comfortable recommending them.

flyfishinmidget

Very efficient

Loretta FakelastnameOMG

Had Norms Plumbing and Heating in to give my furnace its winter checkover. I found the service excellent and the furnace guy very pleasant.

Kitty Bonham

Responded promptly to an emergency phone call. Very friendly and helpful!

Diana Lyons

Was very prompt. As promised showed up on time very knowledgeable and fixed quickly Highly recommend.

Brent King

Graham was friendly and efficient, Fast and excellent service. Kudos again Dave.

Conor Watts

Very friendly, punctual, and had the issue diagnosed quickly.

Robin Johnston

These guys are the best ever. Please send Don tomorrow Carson was super great. Give him a raise.

Cathie Mayovsky

We had an issue. We called. They came. They fixed. Simple.

Graham John

Dave did a great job installing a utility sink.

Jennifer Kennedy

Very professional, work was well done and only did what was needed, i.e. didn't try to pressure sale us into paying for additional work that wasn't needed.

Tanya Duncan

Our family wants to say thank you SO! much for you guys coming out so fast and getting our furnace going again, best Xmas gift of the year. Got here super fast did the work fast was unbelievably kind. We will be using this company for all of our furnace needs from now on, thank you so much! marry Christmas!

Will Overkill

A little high on the price point and provided no options on the parts available but a quick and competent installation job of a new water heater. They came the day after a long weekend where other companies were quoting mid week.

Bob & Pat Campbell

I had my hot water tank replaced and an outdoor water faucet replaced. Very fast and friendly service.

Sandra Atkinson

A great quote/recommendation and excellent service for a ductless heat pump. The install was really well coordinated, efficient and professional. Thanks!

Jen warman

Great company, reliable and does a fantastic job!

Linda Myres

Excellent service. On standby for next toilet replacements and gas fireplace service. Prompt friendly trades people. Highly recommended!

Howard

Very efficient, very professional, good service, courteous. Highly recommend. Will surely use their service again.

Clayton Kristiansen

????even though the problem turned out to be my screw up, he didn’t tease me about it only laughed a little. I’d call again.

Jan Boxall

Rod was amazing. He spent 2 hours with us explaining heat pumps, showing us how to do regular maintenance and showed us how to maximize energy efficiency by exposing return vents, using fans and thermostat settings. He efficiently sorted out getting the parts we need. We have never had a heat pump before and lived in a different climate, he explained everything very clearly and now it all makes sense. The service was perfect.

Dave Forrester

Great experience, knowledgeable team with professional work. Fully safe during Covid as well.

Barry Hiscock

I have required the services of Norm's Mobile on two occasions. Once for the purchase and installation of a new gas furnace and once for the repair of a broken waterline in a rental that we own. Both times the work was completed total satisfaction on time and on budget. Dave is a quality person doing quality work.

Don Radford

Todd and Braydon were on time, courteous, professional and efficient. Hard to ask for anything more.

Lynn N

Todd did a great job repairing our condenser. He found the problem quickly, and the repair didn't take long. He was pleasant to deal with. I've dealt with Norm's in the past and they've been great. I highly recommend them.

Elisa Paoluzzi

Thanks again for coming out to do the annual inspection of our HVAC system.

tracy mckeown

Called to get work done ASAP as our water was shut off till valve/pipe was fixed. David called me back within minutes, 15 minutes after that a guy was out to check to see what materials were needed and Carsen came back promptly and got it done. No waiting around just fast, professional, super friendly and knowledgeable people. Will call them again and will totally recommend them.

Douglene Roughton

Prompt attention to the matter, hot water tank changed by Travis and Malcolm quickly, on time and with a smile. Thank You

Bill Gutsch

Todd was efficient and very knowledgeable.

Elizabeth Lorenz

I have used Norm's mobile many times on my home and rental property. Dave will listen carefully to your needs, then give you solid advice based on those needs. The advice he gave me for my home was different from the advice he gave me for my rental property. The work is done well and quickly. High quality water heaters, furnaces, etc. are used. He said my basement would be toasty warm with a wall unit gas heater, warmer than my upstairs....and he was absolutely right. Sometimes you get what you pay for. If you want rock bottom prices, then anticipate that the workmanship and longevity of what you have done, will not be good quality and will break down. If you are willing to pay a fair price, you will receive top quality from Norm's Mobile Service.

Tina Chang

Quick response for no heat, very professional. Got furnace up and running and explained everything that he was testing. Rod explained in terms easily understood and repaired the problem. Big thumbs up! ????

Jay Somerville

My Music Room/Garage now has a super booster duct fan so my fellow musicians can be warm in winter and cool in summer. Very happy with the whole project and dealing with Norms Plumbing and Heating!

Diana Southey

Very good service, friendly and helpful. My only complaint is the cost was higher than anticipated. Almost $50 just to have a sticker for the oven to indicate it was installed by a certified gas installer.

Sara Miller

We called Norms Plumbing and Heating last Sunday do to a main blockage. Jamie came first thing the next morning and unblocked our main line. He also checked our hot water tank to make sure that was functioning properly well. We highly recommend Norms Plumbing and Heating. They were quick and efficient and affordable. Thanks so much Jamie.

Steven Christie

Devon and Hammish did a excellent job replacing old furnace oil tank with a new one. Courteous, friendly and prompt. Very pleased with their workmanship.

Accounting Company

Norm has been fixed the heater for rental property. They are reliable and responsible supplier we can trust

Randy Munro

Inspection of furnace, water heater, fire place, and gas stove. Todd was professional and informed me of any concerns. Used Norm's in the past and will continue to use their service.

Randy Gummer

Service was great. Arrived on time, had the new hot water tank installed quickly, and left the job clean. Would definitely recommend their service.

Janelle Young

After having issues getting our natural gas BBQ hooked up Carson came within a day and hooked it up. The price was right and very friendly service

Mike Whately

Required help to replace an old toilet seat. Called Norms, was told to expect a plumber within 2 hours. Plumber arrived in less than 2 hours, fixed the seat (15 minutes at most), and asked if he could do anything else. This is the second call to Norms this month, on both occasions the plumber arrived within 2 hours and had fixed the problem quickly and expertly. Great service - I shall continue to call on Norms Plumbing for all my plumbing needs, unquestionably.

Cheryl Neibel

Best service ever!! I called and left a message with the after hours and received a call from Dave within a few minutes. After explaining the problem, Dave was able to talk me through the repair and fix the problem. This all on a 5 minute call that saved me lots of money. Thank you so much!!!

Sensuousmam

Absolutely the best service I have ever experienced!! Great local businesss!!!

Russ Nugent

I have used Norm's on 2 occasions and they step up to the plate ASAP when I have needed them! THE Guys are wonderful and smart and get the job done efficiently!!

Laura McCamon

Carson found a small crack in a furnace line that two other technicians from other companies missed. He was friendly and efficient. I would definitely recommend him to others.

Ardella Fowler

Devon was knowledgeable, efficient & polite. Excellent service!

Catherine Green

Very lovely men! Came and replaced my moms hot water tank while she was admitted into the hospital today. They were punctual, clean,tidy, friendly and it looks great! Would recommend them to anyone :) Very happy with the service

Patrick Burnham

Prompt, professional and reasonably priced

Kari-Ann Bernier

hot water tank replaced , thanks again

Jason Sammoun

Awesome service. Very knowledgeable. No BS. Reasonable prices.

Nancy Monette

Quick responce to service request (same day). Efficient coodination from service request to scheduling service call. Recieved a text message informing "I'm on my way". The job was completed in a short time. He even cleaned the floor before the toilet was installed! I would reccomend Norm's Plumbing enthusiastically to anyone!

Doug Gee

I needed a toilet replaced as well as a new garbage disposal. Matt came over and did a top notch professional job on both items. He helped me out with another minor but strange repair. He was professional, and I could tell he cared about doing a good job. Thanks for your professional service and reasonable price. I will usr Norm's again, and I will definitely be asking for Matt

Barb Sherstone

We can't say enough good things about this company. I emailed a request for a quote for a new furnace and got a telephone call TWO minutes later then had a home visit the very same day! The other company (Sloan's) did not even respond to my email and it's been over a month. The installation went smoothly and efficiently. After the installation, I had some questions and a service person came within two hours to address them and make some modifications. Wish I could give them 10 stars! Thank you!

rednan barnes

Did a great job and sent a report explaining how everything went with the service

Steve Hamilton

Great service. Malcolm was helpful and friendly and answered all my questions.

kittykat7373

Spoke to Dave about a clogged toilet. He advised on not using certain toilet paper and that our plunger was not a good one. I scheduled an appointment but went out to get a new plunger and low and behold it worked! This could have been easy money for them but Dave was very kind, honest and informative! Will definitely be using Norms Plumbing for all my plumbing needs!

Jim Bond

Prompt, friendly, knowledgeable service at reasonable prices. I've used them for 3 different occasions and am very happy with this company.

Marci Mudford

Upon removing our existing kitchen during our renovation we realized we had to change the drainage for the sink and dishwasher to run below the existing floor... we thought this was going to be a huge problem and expense. Called on Friday, explained the issue to the service manager. Monday morning a service tech showed up as promised. We explained to Keegan the new kitchen design and he immediately knew what to do... a quick trip to the shop to grab a few parts and in no time he had the plumbing moved under the floor and into the new location. He was prompt, polite, and professional, and the price was what we considered to be very reasonable. We couldn’t be more pleased with Norm’s plumbing and particularly Keegan’s work! Definitely our go to company for aloof our future plumbing and heating needs. #savedtheday

B&J Menon

Rod the Technician did an excellent job of identifying problem and getting it done. Very courteous and professional.

Brandon Sim

Great service, friendly staff, reasonable prices.

Tamarah Holliday

Friendly, prompt and good $.

Leasa Ferneyhough

Earlier this week some of the guys from Norms came over to install a new heating oil tank for us. They scheduled us in and had the job done within a few days of our inquiry. They were kind, professional and oh so patient with us when we changed the tank location at the last minute. They really went above and beyond with their customer service and made sure we were completely satisfied. I really can't say enough good things about our experience. Fast install, great quality equipment, awesome customer service. A family business that treats it's customers like they too are a part of the family. Thanks guys!

Brenda Frew

Dave from Norms Plumbing and Heating is awesome! My garburator quit working and he helped me fix it over the phone. No Charge! It doesn't get better then that. Thank you! Norm's did a great job of replacing my hot water tank in the past as well. Fast and courteous.

Barbara Rivier

Very good experience. Fast, accurate, excellent service

Courtney Hulme

We have had several plumbing issues arise lately (old house). First our toilet started leaking onto our newly drywalled renovation below it on Christmas eve. They came right out fixed the leak for less than $100. ON CHRISTMAS EVE!! Next our hot water tank went and leaked everywhere - they got our tank covered under warranty and installed it. Lastly the toilet pipe began leaking into our suite. The tenant was away so we are unsure how long it leaked for but it was a lot of water. They came this morning and found the leak, and cut and replace the pipe without ruining our recently renovated walls. They were able to cut a small hole under the baseboards. We also have a rental condo that we use Norm's for! HIGHLY, HIGHLY recommend - I will never use anyone else. We also tried super plumber - they quoted us $400 to install a toilet, Norm's did it for $120 - enough said

David Stronge

As always, we had superb service from Norm's plumbing. Hot water tank failed, wonderful Graham came round, and by midday all was fixed, new tank installed, no mess. Thank you Norm's and Graham.

John Irwin

(Translated) A ol (Original) A ol

Marg Olsen

Was very good

Lucy Clemenson

Excellent service

matthew “Matt” thomas

The tech himself is very nice and skilled at his job, however the billing department is extremely unprofessional when asked for a simple breakdown of a bill. woman attacked me on the phone saying it was over a month and a half due even tho it was just installed finally last week. do not ever use this company.

Diana Noesgaard

After Home Depot stiffed us (showed up to replace our hot water tank, saw that it was a bit complicated and just refused to do the job), we called Norm's. From the first phone call to complete install was under 7 hours. Don was friendly, knowledgeable, and competent. Although it was more expensive than the Home Depot quote, I am happy that we went with a local company who will most likely stand by their work, should there ever be a problem. Highly recommend this company!

Adrianschneider Schneider

Fantastic service always with a smile. Wouldn't recommend anybody else!!

Diamond cover

Norm's is my go to for all my plumbing needs. I had a leaky faucet and the part was very difficult to get find. The part was over 20 years old, very difficult to find but they managed to find the part in Ontario. Super happy!! Thanks girls on the office. Thanks Matthew for a great plumbing job.

Carol Bertram

Highly recommend Norm's plumbing. Excellent customer service with prompt call back and I was given same day service. Competitive rates and Javis was prompt and efficient. Thank you to Norm's plumbing for taking care of our problem.????

Mike Makarenko

Excellent service in repairing our blown hot water tank.

Nirmal and Lisa Gill

Great service as always!

Bryn Savage

Called Norms Plumming at 1pm and had service by 3pm. First class service. This is the second call to Norms plumbing since moving to Nanaimo. Had Keegan attend call both times. This guy is polite , fast and a big asset to the company. Thank you. Bryn

tom mac

Very professional and prompt service. Will use again.

KDelDel

hired this company multiple times in the past year and they are just SO great ! highly recommend

Bruce Sutherland

Excellent, professional service at a reasonable price.

Travis Lowe

Just moved to the area and first time using them and they were great to deal with. Helped us out to an issue and were great at explaining the scope of work and all options for the repair.

Lnda Madson

Gas fireplace inspection and cleaning.

Kelly Burns

We have recently moved into a condo with multiple plumbing issues, Norm's came to our rescue and fixed all of them. They were incredibly fast and delivered excellent customer service! Would highly recommend Norm's!

Nancy Lefeaux

I had Carson Rush come to my home for a $126 one hour evaluation of my water and gas. Carson was very pleasant, knowledgeable, and helpful. I am impressed! I will be having Norm's replace my water heater and install a new outside tap within the next 2 days. Can't beat that for service!

Sarbjit-Shanan Kaur Khela-Dhaliwal

Excellent service, timely, affordable and happy bright people :-D

Holly Hood

Carson came when he said he would and was efficient with our hot water heater replacement Nice young man. Great service.

Maureen Arabsky

Replaced my water main .

Abram marba

The actual work was good, but the guy was a grump. That's not an issue, but he left without saying a word about whether or not he was finished, and he left a mess. Also kicked off floor transition strip and didn't re-caulk the toilet.

Jeff Main

Repaired furnace vent pipe installed by another outfit. Needed to be moved to access hrv filter. Fast and painless. Good job

Tran eric

So fast and professional! price is very good. thank you for relocating the outdoor unit to a further location

Cindy Williams

Norm's has kept my furnace running for 35 years and when it was time for a new one they did a great job. Recently they repaired a cracked pipe. Well done!

Norene Cragg

Excellent service

Linda Lima

ffriendly, knowledgeable and fast

Chris Lang

Had an ongoing leak in my hot water tank that Norm's removed and replaced. Responded super fast - literally 5 hours from the initial phone call to the completed job. I have used them several times in the past and all of the staff I have dealt with are competent, efficient and friendly. Give them a call; you won't be disappointed!

Carol Matthews

I was very satisfied with the service. Dean, Braedon and Todd were all efficient, courteous, helpful and explained things clearly. I would always recommend Norm's Plumbing..

Dino Span

Great service and very reliable. I am very happy with the professionalism and knowledge of installer and foremost the ability to troubleshoot and unforeseen problems to get the job done.

Earl Nicholson

Emergency outside tap leak, phoned and they were there in 20 minutes just as they said they would be. Repaired within an hour. Fast friendly honest service Outstanding

Ross Hollingsworth

They came in and put a few shut offs in took two hours they charged for three and charged me $800. Then worker couldn’t figure out a solution to actually fix problem so I had to wait for the owner Dave to call when it was convenient for him. The worker told me he would be available the following week seven days later. Never told a time. That Tuesday I did hear back from Dave but only to tell me he had a dentist appointment and would get back to me later after his appointment and if he couldn’t make it that day he would reschedule. That was the last I heard from him super plumber came in and did such a good job and right away. They figured out the problem without a no show boss and couldn’t be happier. I would never recommend Norms to my worst enemy they are highly over priced and don’t know how to get the job done. Oh and I was told I needed a new hot water tank but I just had a brand new one installed four months earlier. Such a joke. They don’t care about the people just about their wallets. Have not heard a good word about them.

Bill Foster

Excellent service - very competent

Jennifer D

We phoned on a snowy Christmas Eve. Roads were a mess but repairman Keegan arrived by mid-afternoon and gave us hot water for Christmas. Better than Santa!

Tammy Scholey

Very courteous company. Todd from Norm's plumbing and heating is very trustworthy and prompt. We were very pleased with the repair to our furnace and their quick response.

Kristine Jorgensen-Mortenson

Great service! I dont "speak" Plumber...but Travis was awesome explaining the issues and what had to be done. Thanks so much for the quick response and repairs! Kris M

Elaine Cooper

Never phoned back so not used.

doug mowatt

Quick response time, and great service. Honest assessment of my problem was much appreciated. Will use no other company!

PressurePoint87

I contacted Norms Mobile for an issue with a potential leaking tub. I contacted Norms Mobile and they were extremely attentive in getting out to my residence. Luckily, their immediate attendance was not require but i greatly appreciate their eagerness to rectify the problem. An appointment was arranged and like clockwork, an employee of Norms Mobile called in advance and arrived when stated. Matt (the employee) was a top notch representative. He was attentive, investigative and was a great example of their business. Matt attended to the required job and was even kind enough to offer advice and his experience in becoming a plumber. I felt he went above and beyond what he was required to do. Please if you are in ever a need of a plumber in Nanaimo, Norms Mobile is the business you want to employ. This review isn't just about the business and experience, I am writing this with hope that Norms Mobile recognizes and acknowledges Matt for his outstanding work as an employee. Respectfully, Aaron.

Ann Whalen

Great company to deal with! Dave came by right away and fixed the leak. I was even able to pay by visa.

Diane Perdriel

Excellent service and fair price

Sandra McCulloch

I waited 9-12 and no one showed up. Dispatcher said there was confusion over my call and another on the same street. The plumber was fast and courteous. I’d been under the impression he’d help me repair the subfloor. He told me to get a carpenter. I did it myself. I’m not sure why there’s a “truck charge” since I supplied the plumbing material.

Dave Grafton

Outstanding work done efficiently and on time!

JPS

Todd, the technician, was very helpful, informative and thorough - also a very nice guy. I’ve had multiple good experiences with Norm’s and would highly recommend them.

Pat Leary

Contacted early this morning as heating failure was noted. Responded very quickly and not only fixed the problem but explained clearly what caused it. I would not hesitate in recommending this business. Thank you so much - the heat is appreciated!

Julie Mackey

Super fast response on a Saturday when my gas furnace stopped working. Had everything needed for the repair and did a service in under an hour. Gave me so much info on improvements that could be made and tips in getting longer life out of my old furnace. Rod was great!

John Horn

Prompt and knowledgeable service

Karen Hoy

The gentleman arrived on time and finished really fast. Gave us a fair and reasonable estimate. He was friendly and great to have in our home. He even gave us some excellent free advice before we went ahead with the work.

Maggie Fortier

I received a call from my tenant stating that Norm's was there replacing the waterline for the neighbor in my side by side duplex and if I wanted to replace mine it would be a good time. Dave called me back and said it would be anywhere from $100 to $150 since they nicked my lines anyway. Next morning he calls me and said price went up to $320. I went to view my property and saw he destroyed my rock wall that cost me $500. The rock was buried in dirt, roots sticking out of the driveway and huge dips left in the gravel. He said they would fix it but they did nothing. DON'T USE THIS COMPANY.

carolyn bromage

Todd arrived at about 5:00 p.m. and stayed for almost 2 hours. He stuck with a complicated hot water/boiler system until we had heat, all with a great attitude. I have been using Norm's for about 20 years and have always been more than satisfied.

Hugh Nelson

Carson from Norm's Plumbing did an awesome job. Showed up when scheduled and had the work done quickly. We are renovating and the tile guys just finished this morning. I thought it would be a better idea to have a plumber reinstall the toilets. I called Norm's this morning and they were able to fit us in!! We have used Norm's in the past and have always had great service at a reasonable price. Thanks!!

Diane Davidson

Great service highly recommend

Kurt Stefanek

Excellent job.

Jodie Griswold

Norm’s Plumbing has been assisting us with plumbing and ducting in our home we just bought in Nanaimo. Their communication has been excellent, the techs have been on time, friendly, helpful and very accommodating helping us with our project. I highly recommend these guys!!

Trevor Wright

Was told that I was going to get call tomorrow... currently been 4 days. Still no call

martin davies

Have needed plumbing help and gas fire repair/service over last few weeks. Service was awesome from Graham Travis and Matt who helped us with the issues without any problem. On time quick response. Clearly explained what needed to be done and fair pricing. Would not hesitate to call them if needed again

Linda DeFehr

We always call Norm's for all our gas & plumbing needs. They are reliable,fast and efficient !!

Carly Carey

I really appreciated Norm's Plumbing quick response to our home right after Thanksgiving. We have a unique water system, but Norm's was up for the job. Quick to respond, professional and very easy to work with!

Alan Parker

Norm's Just finished a large project at our house. On time, On budget and an excellent job.

Don Elliott

My hot water tank started leaking. One phone call to Norm's Plumbing was answered immediately in the morning and within an hour an appointment was set to replace the hot water tank that afternoon. Amazing service at a reasonable cost, highly recommended!

Joe Simpson

Thank you to the Norms team. The Service technicians were very good and cleaned up when they left. Erin in the office was very friendly and helpful with helping us to apply for the rebates. I will definitely use them again.

Jill Ryan

Graham was fast efficient would definitely use this company again & recommend them to friends & family. Thanks for the quick service!

Daniel Vaillancourt

Great service!

brenda servis

They are fantastic .They were able to work around my schedule and came the same day I called . Professional and accommodating with fair rates .I would highly recommend this company for any plumbing issues.

Brittany D

I have used Norm's plumbing for plumbing and HVAC issues all of the tradesmen are very knowledgeable and approachable and have fixed any issues in a timely manner. I had Carson even come out New Years eve for an emergency call. They are very reliable and trustworthy! Would recommend to family and friends!

Anantsiaq

They are excellent, friendly, polite.

Chris Bragg

Don from Norm’s Plumbing was great. Took on our heating issue as if it were his own home. Above and beyond service that was greatly appreciated! Would highly recommend Norm’s because of him.

Robin Pilotte

Repairs were successfully done quickly and efficiently.

Steve Laing

Had them out to fix my two fire places. He charged me 200 and said one was fixed and another just need a part which should be in by the end of the week. Two weeks later no word from them and the fireplace he had "fixed" still didn't work. I called them 5 times over that month before they finally came back. Charged me another 200 dollars more to put in one part and not fix that same fireplace again. He left black stains on my white carpet and put the glass cover on upside down. To top it all off I looked over the invoices and find he had charged me 10 dollars to clean the glass. This isn't a big deal but I had not asked him to do it and all he did was wipe it down with a dirty paper towel. Horrible customer service and I will not be calling these guys back to do any work at my house again! I have since called the number back and spoke with their customer service line. They informed me that the owner Dave would be in touch. After waiting several weeks I still have not received a call. Again horrible customer service. I have scheduled a different company to fix my fireplace as Norms was unable or unwilling to do so.

Ian Rennie

Don serviced our boiler. He was on time , efficient and professional . We definitely recommend Norms Plumbing.

Linda Hookham

Toilet installation.

Bruce Drinnan

Water line from meter to house had a leak. Was leaking onto basement floor. Norm's Plumbing put in new line. Very little mess. Some yard work that will be done in spring to replace grass etc.

Shack Master

Great service, have used Norms a few times. Always fast, quality work. This last one Travis went above and beyond to fix some pipes at a client’s home. Until next time, cheers

Jillian Carlson

All the workers that have been here from Norms have been fairly quick _ very polite . we always call Norms.

Dick Reid

We had a waste disposal that had become quite smelly. So, I booked Norm's and before the appointment, they called to say that they had had a cancellation and would we be home then for this garburettor removal. I said yes. And, shortly thereafter, Keegan arrived, pulled the disposal, replaced the drain and hooked up the ABS. All in short order. The service was excellent, Keegan was polite and efficient, the work was well done. Many thanks.

Pam

Always prompt, polite with excellent work.

ANN MCPHEE

fast and reliable service Problem fixed .Tech was very Pleasant to deal with

Diane Salem

Excellent service very efficient

Catherine Racioppa

I had great, prompt service from Jamie the plumber. He gets 5 stars, but the reason Norm's only gets 4 stars is because I'm still waiting for the "small" filters for my "very expensive" new furnace. Also, my warranty certificate for my new "very expensive" heat pump/furnace combo has never been revised with my cell number (instead of my tenants').

Ron McAfee

I've used you services for years and always find them top notch. I always recommend your company to others

Penny Nicks

Rod gave me some helpful advice on getting more life from A/C. So grateful. Being able to get same day service helped decrease my stress level. Thanks so much.

Rob Dodds

Emergency call out for leaking faulty shutoff valve under sink. Showed up within about 40 minutes and was able to fix within 10 minutes of arrival. Clearly explained what he was doing and offered tips for testing shutoff valve in future (I was disconnecting an old dishwasher).

Samantha

Wonderful staff.

Yvette Lord

Excellent service all around.

Al Carter

Dean did an excellent job. Very happy with his service.

Angela McKinnon

Called Norm’s plumbing and not only did they come with in 2 hours of the call, they had our problem fixed and were gone. Great service, reasonable price. I would recommend them over anyone else.

Don Cheshire

Prompt, efficient, friendly and priced right.

Janet Edens

Very good service

camille gignac

Awesome service. I called at 10am with a irreparable hot water tank, dreading buying a new one, Norm recommended calling the manufacturer just in case there was extended warranty. Indeed there was, but I don’t have a vehicle able to transport a 60 gallon hot water tank so Norms guy met me at Home Depot, picked up my new hot water tank, installed it , with a new drain basin to avoid the possibility of future water damage. Then removed my old tank and disposed of it. By early afternoon my water was back on and my new water tank full and heating. All for a very reasonable price! Thank you Camille Nanaimo

Ben Coates

Great service from Travis at Norms, was there within 2 hours of my call and had the job completed an hour after that, quote was right on point. Very pleased with them and am grateful to finally find an honest team that supports their clients!

G Kos

This is the second time we’ve used Norm’s, the first was for gas furnace and fireplace servicing. Both jobs were completed effectively with good communication and I especially appreciate how clean they leave everything. We’ve just recently moved to Nanaimo and consider Norm’s our new go-to plumbers and gas pros.

mark burnham

Very fast response and friendly service. Would highly recommend. Thanks to Carson, Don and Hamish.

mcicco

Called to inquire about electric vs gas tankless water heater. Person was rude and dismissive. Was told I would be 'the only one in the world' to consider electric upgrade to accommodate an electric tankless system. With so many contractors out there I'll be moving on