Reviews of Twin Star Cleaning Services (Cleaning Company)

Erin Johnston

The staff is very organized and friendly, and attention to detail is phenomenal

Liliya Benson

Great service. Very detail oriented. Been using their service for several years and never been disappointed. :)

Valentina Sedelnikova

This is an excellent company. I have been with them now for almost a 2 years and I could not be more pleased and found them to be honorable so, honest and hard-working. My house sparkles every time when Kelly leaves! Thorough, reliable, cheerful service...worth every penny! Office staff is super friendly and helpful. I appreciate everything they have done and highly recommend! Thanks a lot!

Emily Hill

Twin Star Cleaning is an excellent company, very well organized with thorough, friendly cleaners. After trying a few other local cleaners, I was very pleased with the price and quality of the cleaning by Twin Star. I have a regular cleaner who comes bi-weekly, knows my space and special requests. However, if she is ever absent or if I need to reschedule they always have great-calibre cleaners to come instead. I highly recommend!

Oleg Lipman

Our company "OL Interior Finishing Solutions Ltd." is doing a constraction & renovation for commercial & residential clients. And we are working with Twin Star Cleaning for few years. We used this cleaning company for a clean up after a major renovations, they are doing a really great job and get the homes back in order very quickly. And our clients are very satisfied their jobs and many of them to continue used their services. They are the best cleaning company I have ever used hands down! Excellent service. I would recommend this company.

D.A. G

Had to call three times and left message and no one ever called me back. On my last attempt someone answered, gave me information, and we discussed them coming out to my home but they never followed up. When I reached out again to follow up the original time no longer worked and they couldn't accommodate me outside of business hours even though I work full time. Very frustrating and poor customer service.

Hilary Van Welter

I strongly recommend Twin Star Cleaning Services. I have a century home that requires tender loving care and this is always provided by any team who comes to clean from Twin Star. The company is both highly reliable and very flexible in meeting changing schedules. Their attention to detail and kindness is notable!

Julie P

I had them quote for weekly cleaning at my work, as we switched from bi-weekly. They are super reliable, and it's seamless as the office is always cleaned on schedule. As someone who doesn't often post online recommendations, they deserve this one from me.

Tanya Moyseeva

Very satisfied with twin star cleaning services. Thorough and efficient; reasonable cost

Cole Patterson

I couldn’t be more pleased with the service I have been receiving from Twin star these past couple years, staff is always very professional and punctual. I most certainly will be a returning customer for the years to come!

Paul Harper

Have had a very good experience with Twin Star. The staff is professional and friendly and the work is great. Highly recommended

Kelly Widdifield

This was the easiest cleaning company to work with. They showed up on time, had their own supplies and the quality of the clean was beyond my expectations. I look forward to my next clean, they make my life so much easier. Nothing is better then comming home to a clean home.

Julia Tucker

We had to change several maid companies due to their quality slipping away after several months but we have been using Twin Star for over a year and I'm very pleased that they consistently deliver same outstanding quality every single time. Girls are thorough, management is easy to deal with.

Samantha Wright

Dependable and excellent customer service!

cgorgan

Meeting with Natasha was such a nice experience and we immediately took Twin Star Cleaning Services to maintain our home. Such excellent service. The first cleaning, two girls came in and spent 6 hours detailing. Now we have our regular girl Marlee and we couldn't ask for better service. She is trustworthy and gets the job done. Twin Star is resonably priced and always on time. Kudo's to Marlee who puts up with us when we are in a mess. She loves our little cat as well. I totatlly recommend this company.

Anna R

After trying several cleaning companies I can finally say that I love quality of cleaning and customer service! Can't wait until the next cleaning appointment:)

Sila Simsek

Good Job

Azadeh Mostafavi

I used Twin Star Cleaning Service to clean my house multiple times and I was happy with the service. As a returning customer, I trusted the service that I will receive and asked them to come for cleaning while I was at work. After I came back to home, I noticed that the cleaning has not done properly. I had some guests coming over the next day, so I had to spend a full 3 hours at night to mop the whole area of upstairs and downstairs (the hardwoods were sticky), and vacuum missing areas (under sofas were missed) and wash two out of three bathrooms and the shower those were not cleaned properly! When I explained the issues to Natasha, and asked for resolution (at least some discount on the service that wasn't done properly), she described it as "minor issues", and she said that she can not give me a discount and that I have been provided with 4 hours of service and I have to pay for it "as per terms of service". She said that either she can offer the cleaners to go back and fix those issues, or she can add some extra on the next clean, otherwise I owe her $122.04 for the service. Those options that she provided to me, was not working for me, because I had already fixed the issues and I did not want to go back and use and pay for the cleaning company where I had a bad experience with!!!! After a long discussion with her , she accepted to take just 15mins off the bill and that's it!!!!! And I payed her $114.50 for the service that was not done in a proper way.

A

Was not happy with the service at all. The person arrived late to my house and when she was gone my house was not clean enough. You could still see the spots on the floor so basically I mopped everything myself again. Plus the cleaning person broke my vacuum which I found out days after yet she didn't even mention it when She was leaving. Total waste on time and money.

Dana I

Twin Star Cleaning is a super reliable and organized cleaning company to deal with. I have scheduled bi-weekly cleans for a few years now and I can honestly say that I have never had one occasion where I was not completely satisfied with their work. They also do a great job in asking what your preferences for cleaning are (at the beginning of the process) and it really increases your comfort level with them. I would highly, highly recommend this company!!

Holly Roberts

Twin Star have proven to me time and time again that their services are exceptional. This team has never let me down, consistency with staff, always on time, friendly, conscientious, and respectful of my home. I highly recommend Twin Star if you are looking for that exceptional clean.

Yevgen Skachenko

Been dealing with them for a couple of years. Highly recommend! :)

Lisa Dos Santos

Twin Star is the most reliable and understanding company to work for. Had no problem with any of the staff everyone works hard.

Marlee Smith

Would highly recommend Twin Star, they are effecient, reliable and do an amazing job. The staff is very friendly and management is great with scheduling!

Leon Rio

We have been using Twin Star Cleaning Services for both our home and office since 2008 and are completely satisfied with quality of work and professionalism of cleaners and managers. Highly recommend this company!

Nicole

I had the pleasure of speaking with Natasha from Twin Star. Not only did she go above and beyond to accommodate my busy schedule, she was very pleasant and thorough with the information that she provided. Very pleased with the services that were provided.

Christine Rush

We love Sabrina’s attention to detail she puts into cleaning our home. She is wonderful! Our whole experience with this company has been very positive. I highly recommend Twin Star.

Cori Weir

I used Twin Star for my post renovation cleaning and was so impressed with the job they did that I use them on a regular basis now. I would highly recommend Twin Star!

Tara H

Twin Star cleaning is amazing! I have only been using them for a short time, but have been very impressed with their attention to detail (as those are the things that are most important to me!) Coming home from work to a clean house is heavenly. I really like that ALL supplies are provided...except garbage bags...you need to leave those for all garbage to be changed. The price is reasonable and the customer service is wonderful. I highly recommend them.

Felice Brown

Twin Star is a great company! The staff is very friendly and hard workers. They are always on time. I’ve never had issues with staff not showing up for scheduled cleanings. It’s very reasonable pricing and my home shines when they leave. Would recommend this company!

Jade Hellings

Twin Star does a great job at my place of work every week! Their customer service is beyond expectations.. Alex and Natasha are very quick to respond if you need anything & do a fine job making sure their customers are satisfied! Definitely recommend! :)

Liliya Khapko

Highly recommend.

Serhii Pianykh

Alex and the team always do amazing job for reasonable price! Very high quality and friendly staff.