Reviews of Total Tech Pools Service and Renovations (Cleaning Company)

Smokey Barns

Love the service, the data from the pool sample, definitely recommended for pool supplies, better than aqua bay.

Richard Bowlby

Friendly staff

Ali Alizadeh

Knowledgeable staff, excellent customer service, good price

Jordan Cox

Total Tech pools has been very helpful in all my pool needs. The staff are very knowledgeable and helpful. I would highly recommend everyone to use their services.

Barbara Mason

Total Tech Pools in Kingston have been 5 star, quality suppliers to Jamieson House in Picton for years! They are a first class, reliable, responsible, and professional operation in every way.

PACKO

I wanted a Saber BBQ for Christmas and was unable to pick it up till the 23rd of December. Unfortunately they were closed. I explained to the owner that it was a Christmas gift, and without hesitation said “No problem, I’ll open the store for you” I won’t say it’s “over and above” service because there is no such thing in my opinion in business; but exceptional would be a word I would use to describe this company. I was quite impressed with this level of service. As a business owner, this is what a business model looks like. Do everything you can for your customer. I would like to describe to you the Saber BBQ I purchased. It has a proprietary heat distribution system that saves around 30% propane. It’s unlike any BBQ I’ve seen. It has 4 dials to adjust heat in 4 separate cooking areas. Sear a steak at 450 degrees in one area and then right beside it grille vegetables at 300. Saber is a superior BBQ and is highly recommended to take a look at it before purchasing another brand. They have an assortment of outdoor items. Complete pool product as well a service company. They have patio furniture, fire tables, BBQs, Smokers, thousands of parts and accessories etc. They, unsurprising to me, have numerous awards. It was a pleasure doing business with Total Tech. Thanks Dave

Tyler Sponholz

Great pool service company. They recently replaced our pool liner and heater; bit completed with excellent quality and competitively priced. Their store also has fantastic customer service with knowledgeable and helpful staff.

alex bergman

I contracted Total Tech to clean my pool and to close the pool for the season as I am unable to do it due to an injury. They cleaned the pool on a Sat and closed it on the Mon. On Sat, the tech stated that he was unable to completely clean the pool with no reason given (competency?). The closing went well enough, but when I complained about the incomplete cleaning, the manager just repeated that the tech did the best he could with the tools he had. He said that the leaves left were totally acceptable. As per the attached photo, taken after the cleaning, quite a bit of a mess was left behind. Unfortunately, the manager was unwilling to come to a compromise which now strikes that business off my list.- *UPDATE*: The owner contacted me and we came to an understanding in which he refunded the cost of the cleaning. He was a very understanding person and a pleasure to deal with. He has respect for the customers and shows that the service business does have good people. I would consider using the business again knowing the owner is a fair and reasonable person.

Felipe Neto

Good service.

Sherry B

Came here looking for a complete pool opening kit as my usual one from Lakeside pools which at the time was unable to be purchased. I was reassured after asking multiple times whether the kit was comparable and they confirmed it was. After four days of waiting for my pool to clear up with no change, I came back and was told that the kit was not for a "dirty" pool (Which I told the employee working , my pool had algae and was just being opened) and that many other chemicals were needed; something I was not told when purchasing the original opening kit. Lakeside pool kits can clear up a pool within several days - not to mention it is even cheaper. I am surprised and disappointed by this, and I feel mislead. Not only is my pool not clear after being reassured it would be by now, but the surprise of needing to spend a lot more on chemicals I needed is disappointing to say the least. The only solution they found was -not to refund me for the kit they sold me, nor offer me any sort of compensation for their employee who sold me this kit with misinformation, but a simple piece of paper of the list of chemicals I would now need to purchase to complete the opening , despite the employee suggesting the box I purchased was more than sufficient on it's own. I won't mention which employee dealt with me this morning, but overall I am disappointed with the customer service. In my opinion Lakeside pools has always been honest and straightforward and will not sell you what you probably won’t need. This is not the first time I have been misled or misinformed by this company, but it will be the last. Big disappointment and poor customer service..

Courtney J

For such a small store they pack a lot into this place, good selection. Very friendly and professional service. Always feel well taken care of.

Bridget Petric

The Best service in town and hands down the lowest prices on everything... service... New liner... product. I go here for everything.

Diana Lindsay

Very polite and helpful.

Donna Voss

Always exceptional and friendly service. Knowledgeable staff and reasonable prices. I would highly recommend Total Tech Pools Service!

Heather F

Excellent service!

Matthew O'Brien

Total tech is a fantastic local operation. Very knowledgable staff and always available for questions and help. They even price match in situations where they can!!!

Pete Carr-Harris

Always ready to help!

Joey Drapeau

Very helpful, they had the time to talk to me about my pool issues and come up with a solution.

Alexander

Great staff and products. Had a pool heater installed, Devin and Andrew did a great job ! Pricing was the best I could find too! Thanks again !

Jamie Bennett

We have enjoyed the service from Total Tech in Kingston for years. A recent reason why is our pool pump stopped working 2 days before the Canada Day weekend. Within 24 hours Total Tech had a new pump installed despite an already full work schedule. Price was very competitive and installation by Devin and Nik was excellent. Thanks also to Alex for coordinating the installation and to Mike for making it happen! I highly recommend Total Tech to my friends and neighbours....enjoy your swims and your summer!

Real Lamoureux

Fast and tasty

Steve Mash

Always helpful and friendly service. Defiantly recommended.

Karen Hicks

Courteous, friendly, professional, compassionate, knowledgeable .

Donna Snider

Said I lived too far for them

Peter Hudson

I have to say that when my pool needed some help, Devin and Nik came to the rescue. They were very professional, efficient and thorough! They took the time to explain everything to me, and I cant wait to enjoy my pool in 2019! Thanks Guys, you both deserve a raise!

kurien kodiattu

Cut Throats.....very expensive...

Guy Bourre

4.5 star service garenteed

steve skinner

Employees sitting in the back room on their computers/phones Felt like an inconvenience for making them stand up and come out front to answer a question. Very young staff, which in the pool business; usually means a lack of real knowledge.

Mandy Garrison

Very good customer service.

Brianna Karr

Our family is VERY happy with this company. We’ve had so many repair men and pool people come through here and charge SO much and still not have it fixed. These guys had the job done in 2 days and our pool is FINALLY working. He was very nice. My only criticism is more communication would be appreciated. Other than that we’re happy. Thank you! We will be using these guys as our forever pool people.

Maureen Ruest

Bruta mangement skills... this owner has a very cocky attitude and feels based on the fact he’s so “busy” his company doesn’t need to give a warning or a courtesy notification when entered someone’s back yard. He also feels he doesn’t need to state what work he plans to complete or do as he feels as the home owner u should just know. In short his excuse for any of his work done or should I say not done is all on the home owner and not on him or his workers...as he’s just so busy. As well was told though it’s my responsibility to notify them of any pool issues in past that they have worked on again because they are just to busy to recall all these differnt pools. And I guess just to busy to maybe make a file on repeat customers and note issues and work with pools in past. All and all terrible customer service or I guess I should say a lack of customer service And to add when expressing these concerns the owner hung up the phone...guess he was to busy to listen to customer.

Ben Findlay

Great service

Matthew Larsh

Great people great service and the manger showed me personally he cares about the customer. Thank you very much

Steve Overvelde

Always pleasent to deal with.

Meghan

Thank you to the total tech team for a great 2019 season (our first full season as pool owners)! Mike and Jason were a huge help organizing our liner replacement in the spring. Tyler and the other young fella in the store were so helpful keeping our water balanced all season, they are both very knowledgeable and they were always able to answer any questions we had. Tyler was a HUGE help with all our pool closing questions. Thank you to the whole team for always providing excellent customer service!

Jane Ormiston

Very helpful. Pool water testing was a breeze and easy instructions on how to balance things.

pete t

I was tired of the pool serive I had been using for years, so I switched to Total Tech based on the suggestion of a co worker. I fi d tgeir prices very competitive. The service guys acted very professional and did a good job of cleaning up before they left. Would definitley recommend.

Michelle Neville

To have an owner call you mentally retarded is not only horrible customer service but is completely inappropriate. Will never use this company again and highly recommend everyone avoid. Worst experience I have ever had with any company’s

Saffron Dream

My parents had the most horrible experience with this business. Manager is rude and arrogant, so many efforts to work things out but they got completely ripped off by this awful place. I see lots of negative reviews everywhere on this dump, surprise!! Lol Kingston has lots of pool companies, don’t go here, worst company in Kingston!