Reviews of Home Aire Care Heating and Cooling - KINGSTON (Cleaning Company)

Robert Stevenson

AC quit after one of the hottest days of the year on a Saturday and it was still hot out. Thoughts where l probably wouldn’t get anyone to service unit till next week. Called Home Aire Care talked to a very nice person took all my information asked lots of questions to help figure probably problem. She gave a time frame when technician would arrive. Technician arrived within time frame, diagnostic was done problem solved with in half hour. Technician was polite, knowledgeable and answered all my questions . Thanks for being here late in the day on a Saturday.

ray coghlin

I have just moved into a home in the Belleville area and wanted to get my AC checked as it did not seem to be cooling great. Had some old bills from previous owner and call this company. Set up an appointment for a few day in advance. They called back with in an hour and said they could come within an hour. The young man who came to the door introduced himself as "Matthew" and seemed very pleasant. As he did his check up on the AC equipment, he explained everything that he was doing and more. It was so nice to have someone like himself, so pleasant and knowledgeable! I would highly recommend Matthew as a technician for furnace and AC repairs, etc. Also, for Home Aire Care, in order to consider keeping Matthew and others like him, give him a raise to show him how valuable he is to the company. Thanks so much!

Paul “Stach” Stachow

Very fast install date from kick off. Excellent installers, friendly, fast. I recommend them to anyone.

Sandie George

HVAC Tech was courteous and professional although a brand new furnace we look forward to many years of maintenance service from Home Aire Care

Rob Rines

Prompt service. Service was good. No pressure to take something not needed.

Carl Yates

Arrived when promised - in and out in a timely manner. My furnace continues to run like a top - thanks!

D Seale

This was warranty service (part replacement) for my Daikon Heat Pump. The office staff, Manager (Kevin) and service techicians (Ted and Barry) are all exceptional.

Corina Zechel

The service people we dealt with at Home Aire Care, from the administrative personnel, to the salesman to the technicians, were friendly and professional. They responded promptly to our needs, sending a service technician and salesman the same day the furnace died. Both of these individuals loaned us space heaters so we could stay warm in the interim. The furnace installers showed up on time, and installed the new furnace quickly. Changes made to the ducting and the new venting pipe through the exterior wall look great. The workmanship is quality. The furnace and thermostat were explained to us upon completion. We would not hesitate to recommend the professionals at Home Aire Care for your heating and cooling needs.

Brian Near

Pleasant, punctual, and efficient service technicians.

Pavlo Kalyta

The repair service is unprofessional. If you are not already their client, they push you to buy new equipment. I called the company for A/C repair. The technician started talking about getting a new A/C before even diagnosing the issue. At the end of the “inspection”, which costs $100 plus tax, I didn’t even get a concrete list of work, parts and costs necessary to fix my A/C – just a reference to the sales department.

Andrew Carr

I have used this company for the last 8yrs. They installed a new high efficiency gas furnace and a a/c unit. They also came and installed duct work to get heat upstairs in my older home. They come twice a year and make sure a/c system works properly during the summer and the furnace in the winter. I like the service i have received so far and have referred many people. Family included.

Pete Schildknecht

Technician was very friendly and professional.

Vinod Vohra

Our furnace and AC units were serviced by your representative Cortney. He did his service well and very professionally. Thanks for sending Cortney to our house to service these units. Finally thanks for having people like Cortney on your team. Regards Vinod vohra

Cheryl Cooper

We could not be happier with the service and the products we received from Home Aire Care. From the initial consultation to the end of the installation, everyone we dealt with was honest, friendly, and knowledgeable. We have recommended them to our family and friends who are also looking for solutions to heating and cooling their homes. Our home is so much more comfortable now with our new system and our electricity prices have been greatly reduced. Thank you so much for your help Home Aire Care!

Ryan McMillan

I just had a service technician, Ted, from Kingston. I was very impressed with his expertise. I will be asking for him again...

154Scott

Very efficient and explained everything when hexwas finished. Wore a mask and boot covers.

Christie Jefferson

We have had a very good experience! The company is very professional, reliable, respectful and they stand behind their product.

Paul Elliott

Excellent Technician - On time - polite - thorough - Very happy with the service

Aaron Bawn

I have used them a few times for heating work and they have been reliable

M C

Would be nice if dispatch would read the notes and tell the technician. Service guys are fine, office not so much.

Sandy Whittley

I decided on a Sunday that I wanted a permanent air conditioner instead of portables. I called and they returned my call within minutes and set up an appointment with a salesman for the following day. He was honest open, educated in all systems and he got me immediate financing. I ended up purchasing a propane furnace/AC and needed all the ductwork installed. I didn't expect to see them for weeks but about a week later, they began work. Wonderful hard working men who knew their job. Took almost 5 full days to be up and running. But wow, I am so happy with the product I purchased and would recommend them to everyone

Elizabeth Genovese

Always 5-star. Past. Present. And in the future, I'm sure.

Lee Jameson

The service tech was friendly and knowledgeable. Chuck (342781) completed the service in a timely manner.

Crystal Moodie

Recently purchased an air conditioning unit from Home Aire Care and it was a very pleasant experience. After calling for a quote, they were very quick to come out and look at all possibilities for our needs. They answered all of our questions and put any of our concerns at ease. Installation occurred only 2 days after receiving a quote. The installers were very professional and respected our home and property. Home Aire Care called us a few days to ensure we were satisfied. We are thoroughly pleased with the level of service and expertise we received from Home Aire Care. Highly recommended for heating and cooling needs.

Kevin Nugent

I don’t normally write reviews but thought I should in this case. Home Aire Care was an excellent business to deal with in getting our furnace fixed. Quick diagnosis, fast turnaround time and great admin staff and technicians, just an overall excellent experience. Many thanks and will not hesitate to recommend them to others. Thank you, Kevin

joy mcbride

Prompt service, lovely staff. Very reliable.

Pierre Tassé

Provided annual maintenance program

Bob Ness

Very professional and friendly

Kirk V

Technician was on time and great knowledge about the equipment. Provided advice on things that need to be replaced.

Graham Bonner

A very personal and professional job by Ryan, Zeb and Collin .

Sandy LeBlanc

Had an issue with my furnace, technician was able to identify and fix the problem shortly after arriving. Everything was conducted professionally and I am extremely pleased with my experience at Home Aire Care.

Sammy Nisha

Someone showed up Monday said the job was to big for him to quote would have a senior tech call and come by the next day. No call no appointment. As a matter of fact we followed up and still nothing. If this is how they treat new business.....I concerns me on how they would be if I had given them the job.

Gerry Doherty

replaced both our furnace and air conditioner in the fall of 2019 we had been Gold plan members for years, last spring the air conditioner didn't come on and Home Aire came and repaired the new unit to get it working. This spring the same problem the unit wouldn't come on, Service tech. attended when called and this time stated that the repair last year was just to get us going and that the unit needed a part. Now we find that the part is back ordered and has been for weeks, yet the company continues to advertise they have new units for sale. I would never recommend this company for your heating or cooling needs as their repair service is less than desirable and no-one seems to care whether I the customer is satisfied and they are only interested in selling units. It has been over three weeks that this senario has been running with no effort being made by the company to resolve the problem. Since this timeI have been contacted by Home Aire Care, and they have come and replaced my air conditioner with a new unit. Thanks Cheryl for getting the ball rolling, the technicians who worked all afternoon in the rain to remove and install the replacement unit and the operations manager for taking the time to respond to my concerns. I anxiously await the next muggy day to try the unit out. Again thanks Cheryl for your follow up, The exchange of units was a success and the new unit is working as it should be, We are more than happy with the way we were finally treated

David Peterson

This USED to be a good company to deal with when it was locally owned. NOW - not so much. We were convinced that we needed to install a new furnace and air conditioner to the tune of $12,500. We were informed by their tech Barry, that the ducting needed to be redirected or the NEW furnace could burn out this winter. Barry said he would contact their best tinsmith and come back to complete the job. This was July. Since then there have been SEVERAL phone calls to which we have always been told - we will call you. It is now mid September and still no calls. Since being sold this is a terrible company to deal with if you want good communication.

Len Dean

The latest appointment concerned the annual furnace maintenance check. As usual, the service was excellent and the technician was very congenial and efficient.

Graham Ketcheson

Great friendly service and fast too. They arrived right when they said they would too.

Deborah Duffield

Putting it in lines for a gas cook stove

Dianne Battams

Your technician was very professional and courteous as always. Thank you for the great service.

Andre Marcil

Job was neat and fast. I will recommend them to family and friends

Matt Hobbs

Had a gentleman come out to perform a maintenance on my AC, very professional and did a great job!

Jane Churchill

Fast, helpful and professional service. Thank you!

John Palmer

Technician was friendly, efficient and informative. Many thanks!

Les C. Cseh

All of the service techs and customer service are knowledgeable and friendly, offering helpful tips (Chuck was the most recent one). They are also good at following up re: appointment times.

Arlene Seale

26 February 2020 review... As you see below, I had a Daikin Fit Heat Pump solution installed last week. I emailed Derek Sherman with a question, because I was not sure how a heat pump should work. Within an hour, Derek emailed back and arranged to send their high-tech technician, Ted (and Chuck) out. Ted and Chuck arrived, QAed the system, verified all components are working exceptionally well, answered my question and ensured I was fully comfortable with understanding how the solution works. I have been a customer for 14 years, and this is the reason why-- exceptional customer care, great technical depth and amazingly good, decent, committed and talented people working for an excellent company. I cannot say enough good things about Ted ... professional, articulate, very knowledgeable, explains extremely well and just an exceptional person. People like that make the company amazing. 21 February 2020 review... Heat exchanger on my 15 year old furnace cracked. Rather than invest money into an aging system and wanting to go more towards alternative energy solutions, I discussed options with Home Care Advisor, Derek Sherman. A/C unit was aged too. Derek provided options, comparisons and in-depth information so that I could make an informed decision. Together, we selected a Daikin Fit Heat Pump and replacement propane furnace, all tied together by the Daikin One high-tech thermostat. He was awesome. Then, the technical team arrived at 830 a.m. the next day to remove my old furnace and a/c unit and install the new system. Huge thank you to Courtney (who responded to my call for furnace not giving heat and who didn't recommend investing money into an aging furnace), Tony (the stellar installation team lead), Ruey, Ryan, Pang and Ted who were all exceptionally efficient, professional, skilled, careful and diligent. My home was well cared for and all the equipment was very professionally installed. They were gems to deal with -- so kind and respectful. Ted is exceptionally high tech and he efficiently connected the Daikin One to everything and then stayed late to train me on its use. I'm am so pleased with Home Aire Care and this amazing team of professionals. December 2017 review I am so happy with Home Aire Care. I have been a customer for 11 years, and have their Gold Service Plan. The plan is very cost-effective and has great coverage. Their staff are responsive, professional and really nice to deal with. The company and their team exude quality workmanship, honesty and professionalism.

Michael Thiele

I researched ahead of time and already had a referral to Home Aire Care from a very picky acquaintance who was very happy with her experience. I was in the City after closing my purchase and thought I'd call. Rodger, may sales guru--and local historian with 5 generations of family in Kingston area, came out to meet me though I'd called him away from his supper at home. Getting the scoop on the local history of my area was a bonus I appreciated. Straight forward, no nonsense explanations about the equipment, heavy on the details and a forthrightness that only comes from honesty. Happily-- I purchased late afternoon. On the spot financing offered though not needed. No upselling--in fact I think I upsold myself from what was recommended. The next morning the crew were there to install new furnace and a/c. I wasn't there to supervise and they returned the next day to finish and again I wasn't there to supervise. A week later I went to inspect the job. I was very impressed--the shortcuts that I feared might be taken were not. Pipes and wires fed above an inconvenient basement ceiling likely was hard to do. No apparent shortcuts. Wiring, pipes, cleanly installed, old holes capped, proper outside sealing, and the work was done in a way that maintained space in my utility room. It's like they were installing the furnace in their own home! Beckie in the office, down to earth, helpful and attentive--got me my paperwork for the insurance company as a new furnace was a condition of insuring my new home. A great referral from my colleague and I'm happy to recommend this company wholeheartedly.

T Malo

Had a service call to clean furnace. While here the rep noticed a defective part. Safely turned off the gas and informed me fully on problem. Within hours an installer came to talk to me. I needed a new furnace which was installed few days later. Installers worked hard and extremely professional on all reps. Thanks for the service altogether.

Dylan Brady

Very knowledgable and professional! As soon as I told Ryan (the service person) what was going on, he knew exactly what the problem was and the cheapest way to fix it. Would recommend.

David Rots

Home Aire Care is very prompt, and their technicians are very professional, and Curteous. I would recommend Home Aire Care to anyone.

Fred Bebee

Problem with Ecm motor...have to replace

Craig McCulloch

Great service. Motor on furnace failed Tuesday evening. Got it running that night but it was down again the following morning. Not unexpected. The technician left a space heater for our parrot's comfort. Thursday the new furnace was installed. Excellent price compared with 3 others. Highly recommend them

Matt Guay

Very friendly and fast. Actually arrived an hour and 20 minutes before the scheduled time of the new furnace which was great because we were freezing!

Elizabeth Robinson

After suffering through two weeks of a terrible heat wave we contacted Home Aire Care Heating and Cooling to look into acquiring a heat pump A/C system. Amazingly, not only did they come out very quickly, but were able to do the install very shortly thereafter. The installers were thorough, knowledgeable, friendly, and maintained a clean working space. The administrative person researched and found us a rebate as well! Details, such as covering up the wiring on the wall and putting the outside unit on a stand to keep it up off the ground were really appreciated. We have seen other installs by other companies that were not this well done. We are very satisfied, and cool customers?

Jeff Kilpatrick

We had a new lennox furnace installed, it was done quickly and professionally. Kevin and Ralph were very experienced.They came back for some adjustments and were prompt and courteous.Overall very satisfied with installation and quality.

Glenn Gutteridge

Serviced my furnace

Susan Horton

Barry was excellent and did a wonderful job. Polite and professional.

joe schmoe

I am more than a little surpised this company is reviewed so well. Had a technician in recently and on that side of things it went well. He was prompt and diagnosed my issue properly. This was where things got rediculous. I was presented a sheet that quoted $745.00 for one part. The strange thing was there were multiple parts that fell in this category with no importance given to the actual cost of each part. So no matter what needs to be replaced, it all costs the same?? I though this was off, or maybe there was something I missed. I called a different company and got a quote for the exact part I needed and was told it was Approximately $245.00 for the part itself plus an hour of labor. All told with taxes I paid $420.00. This is a markup of over $300.00!!, I would call that highway robbery. If there is something I missed that would justify such a markup than I apologise for the bad review but I'm not sure what that could be.

Jim Young

We have been using Home Aire Care for years and have been consistently pleased with the highly professional service they provide. In particular ‘Ted’, the technician we always request, consistently goes above and beyond. I would highly recommend this business.

Robert Bond

Jeff and James were very professional and neat in the installation of a new AC system. They performed the work in great time and left after final clean up. Jeff help me with the wifi app for the new thermostat and made sure I understood how it works. Great job guys keep up the good work. Thank you very much. Robert

marie-josee coyle

Fast and very thorough. Friendly, on time.

Duncan McDougall

Very informative sales people. Patiently explained all the options available. The installers were extremely competent. They did a very quick and neat job. Having to replace a furnace is never a pleasant experience but Home Aire Care came close to making the whole process as close as possible

Monique

Very friendly and helpful, thanks!

Jordan De Long

Excellent, fast friendly service a big thank you to Dave and Ralph for getting the air conditioning up and running so quickly. Recommend Home Aire Care to everyone who needs an honest and courteous company and staff!!

Nancy Fraser

Very pleased with the professional, reliable and courteous services provided by Home Aire Care Employees Mike, James and Cody.

David Cameron

Ted did an excellent job cleaning our two boilers and will be returning to complete a repair he diagnosed .

Doug Thompson

Great from start to finish. Sales very knowledgeable and pleasant. Installation was a head of schedule with courteous well trained staff. The house was left in great shape the furnace working as advertised. Well done and thanks.

Ronald Ellis

Had problems with furnace not shutting down. Problem solved very quickly.

D Thompson

Jesse serviced my AC and furnace yesterday. Provided me with a verbal description of his work and inspections and answered all my questions.

Sandra Turcotte

From the technician who paid me the first visit, to the sales man to the installers, the experience was excellent service in all fronts. The staff is certainly professional

Marcus Rix

After having Exclusive Cooling out at my house six times to reassess putting ductless air conditioning in my wartime semi detached trying to figure out a way to do the install and then a seventh time for the general manager and part owner Brad and still not able to come up with a solution to put it in my house without signing a waiver to put the compressor in the front of my house, in case it breached any city by laws, as well as Brad having horrible customer service skills on the phone talking down to me and telling me if I did a google review on the way I was treated by them it would be considered slender. I decided to go with Home Aire care which was a totally breath of fresh air from start to finish, Rodger who came and gave me a assessment on the Friday and on the Tuesday they were at my house installing a four head ductless system, it went super smooth as I had two highly professionals Ralph and Ryan who did top notch installation from start to finish, also kevin the owner even helped out with the installation which shows he has pride in his own company, all and all I would highly recommend using Home Aire Care, as it was a pleasure doing business with a company who goes above and beyond to make sure the job is done right. Had a issues with one of the ductless units, called Kevin the owner and he was prop to fix the issue himself and all works great again now, awesome customer service. Would highly recommend this company. Update:Two years ago I had ductless air conditioning with a heat pump installed in my home by Home Aire Care who did a awesome job with the installation. Just overtime I just was not happy with the positioning of the outside unit in my backyard. so I called the owner Kevin and expressed my concern and with in no time Kevin and his top technation Ralph had come back to solve the issue at no extra charge. The appearance of it now being mounted on the house instead of it being on mounted on stand on a patio is like night and day. I have to say this company does excpecional work and takes pride in their work as well with zero no hassle, I highly recommend this company.

Rhonda Palmer

Ryan. Was wonderful. Did a great job.

Jeff Willis

Tech arrived in the time states, he was very professional and quickly found the problem. Overall a very good experience.

Josh W

Amazing job done by Jeff and James, installed a heat pump and it looks great. Very friendly and efficient.

Iain Callaghan

Called late on Thursday evening. The Tech arrived Friday by 5pm and repaired my AC unit in about 30 mins. Great service from the office personnel to the tech.

Wayne Sharpe

Excellent polite technician. Service was fast, effecient. I must give 5 stars to the company.

Alicia M

At first it seemed great, but service dwindled as time went on. We met with a salesperson from 21 Degrees in early May. Their team came to remove our old furnace and run the new fuel lines and vent pipes etc. which was fine. That afternoon we had issues with our water pressure and it turned out that one of the technicians had hit our 110/220V converter box for our well pump during their install which caused our well pump to shut off. Luckily we noticed it and were able to fix it immediately. Once the natural gas line was run to our house by Union Gas we received a phone call from 21 Degrees saying that they had to come out to do more work, and I assumed that it would be another full day job to install our hot water tank etc. and connect the gas meter to the lines running to our furnace etc. My boyfriend had arranged the day off work so that 21 Degrees and Union Gas could complete their work. By noon, no one had showed up, and I called the office and was notified that someone would be there within the hour. I am still not sure what the technicians did this time other than some pressure tests maybe, and our hot water tank still hasn't been installed and no one called me either to schedule a time to do the install!! I finally emailed 21 Degrees on July 21 to inquire about the hot water tank install and there was no apology or anything, just an informal "If I can get the tank in for tomorrow..are you available?". Now I don't know about you, but not many people can just drop everything and schedule a day off work with less than 24 hours notice. So it has been almost 3 months, and 21 Degrees still hasn't completed their job! I am not impressed at all. What should have took 6 weeks at the most, has taken almost double that, mostly due to their inability to communicate with customers. I wonder how long I would have waited for a phone call about installing the hot water tank had I not sent them an email...

Tory Byers

I would highly recommend Home Aire Care. My husband and I recently purchased purchased a 121 year old home near Napanee. Being new to the area we reached out to our new friends and they recommended Kevin. They are extremely efficient and happy to walk you through the job. Excellent customer service.

Shawn Guild

So far our experience has been great! And the service technician that came out to our home for the free 1 year cleaning, was fantastic. He was very knowledgeable and helpful. Thanks guys.

Spero Betas

First time calling Home Aire...and the LAST! Charged me almost 150 dollars for a " Service Call " just to come over and tell me my AC unit was out of Freon...duhhh...that's what I told the dispatch center when I made my appointment. So, the technician ( Tim ) went on with his routine, scripted, mono tone voice that he is 95 % sure that there is a leak!! And it is not worth replacing..advising me to the sales department. And than showed me the NON VIP client price of $ 745 dollars to find the leak, repair and refill. My story is so similar to the review by Paul O'Toole below. WOW>>unreal.It does NOT take $745 to find and repair an AC leak..

HEATHER MORGAN

Superb service as usual very pleasant young man who pointed out that a part was going to need replacing in the near future so I requested he did it then rather than in the middle of winter which he did. I am more than satisfied with your company and also kudos to your office st staff they are also helpful and pleasant

Michael McFadden

We had our annual furnace maintenance today and everything went very well. We are especially appreciative that the company allows us to request Ted, the technician because we totally trust him. He knows his stuff and is such a friendly, amicable person.

Karen Wiele

Booked an appointment to have routine furnace cleaning and tune up. Technician was very friendly and professional. Even got my gas fireplace working again as the ignitor was not working properly. Can't say enough the quality work that was done!

Krystalyn Bowler

Wonderful people

Randy Snider

Rodger was a warm and friendly salesman. It was like having company over for tea. Explained the options clearly and fully. Installers Tony and Chris were equally friendly and competent. Coming back to finish AC and put in new thermostat. I save further comment at completion.

Glen Jenkins

Great job. Professional and courteous.

Shirley Gannon

Prompt and friendly , considerate

Ronald Pratt

Price was high. Installers and work done was good.

Lynda Hoyle

Technician was early.....polite and very personable. His work appears to be satisfactory and efficient. My air conditioner is 18 years old. Had it installed when I bought the house and acquired the maintenance plan. It has been serviced regularly every year and I've never had a problem. Would recommend this company and their program highly.

jeff kizell

the installers were very polite and hard workers, what the salesman offered they delivered thank u

Linda Dunlop

Technicians are always prompt, polite and efficient. They are very good about cleaning up after themselves and never leave a mess. When phoning the office, staff are always courteous and helpful. Would highly recommend Home Aire Care to others.

Dieter Brueckner

My furnace received what was probably the most thorough cleaning it has ever received. Thank you, Barry. I also appreciated the many tips you communicated. I will remember your visit as a positive experience.

Roger Kenyon

I would and do recommend Home Aire Care Heating and Cooling - Kingston. In my experience, they make it right. That means professional standards, listening to the customer, attention to detail, helpful explanations, and follow-up as needed.

Jeremy Wallace

Always quick to arrive, they call before they send a technician. Technician is always very knowledgeable and professional.

Paul O'Toole

Made an appt to have my ductless ac unit checked out. First time using this company. Service rep indicted that unit was empty of refrigerant and it had a leak which made total sense. Teach stated that he had to charge me $745 plus taxes just to find the leak which seemed really high, I could understand charging me a the hourly rate plus tax for the time needed to locate the leak . Paying for a needed part sure but not $745 just to find the leak. May only take he an 1 or 2 hours at the most to find a leak, leak could just be a seal or gasket and not a major component. Makes no sense as depending on where the leak was the part may only cost a few hundred bucks, but I would need to pay $745 plus tax to find that out. Then he says he would not bother having it fixed but he could get a hold of his sales rep to get a price on a new system. System is only 5 years old. Why would I do that when he had not determined what was acutally wrong with the unit. To make it worse he then stated " I am 95% sure the leak is at the condenser". T he cover large cover to expose the condenser was never removed to verify this only the small on on the end to check the refrigerant levels. All that was done was gauges were hooked up to get a refrigerant reading, thats it nothing else. Beginning to think it was a hot friday and with a long weekend coming up I don't want to get off early today. Not a pleasant experience at all.

S H

Friendly staff. Efficient and good quality of service.

Mack Zahn

Chuck, Jeff and James were all fantastic and my overall experience with Home Aire Care was a 10/10. I got my quote with Chuck one day and they were able to come the next day to install. It wasn’t the easiest installation, there were a few challenges but they breezed through and got everything up and running. Very professional, friendly, and top quality job.

Andree Hopkins

new furnace and air conditioner.from sales to installation was a true pleasure.everyone gave a 100 percent plus.it was wonderful dealing with professionals.will recommend extremely the best second to none.

Vicky Provencher

Not even deserving that one star. Every time i Had work done with this company, had to run after them to pay them and then it always took forever to get a receipt. i Had work done from them for the last time over a week ago, finally, and I was very specific that I needed this done to sell my house ( because they did not even update the sticker for 3 yrs, also couldn't provide proof of their own work ). it's been over a week now and they sent me 3 receipts, which were all different of what they actually charged me. Monday, I'll be calling them for the 5th times, asking again why they charged me so much if the receipts were right, or why no one is ever calling me back like they are supposed to. Very disappointing

Karen Matthews

Home Care Heating and Cooling arrived on time, were courteous, friendly and offered advice and information about our furnace.

Chad Comfort

Their technician Jake came and repaired my fireplace efficiently and at a fair price.

Sheryl Clark

Recently suffered a devastating flood. The immediate response and attention of the technician was "second to none"! I cannot say enough about the team at Home Aire Care.

Laurel Emerson

Problem solved very quickly. Tim Down was excellent at explaining the problem. Very fast and efficient.

William Richardson

The tech cleaned and checked our furnace but in checking our furnace noticed high levels of Co2 and investigated to find a leak in our hot water exhaust pipe .He explained to me how dangerous this is and called in to the office .The exhaust pipe will be replaced today so we will be safe .Thankyou Home Aire Care for your professional service and for taking a few extra minutes to explain how dangerous Co2 is and to put another detector upstairs by bedrooms.Bill and Jo Ann Richardson

Thomas Matthews

We were told and agreed over the phone to a $80 service, when the tech arrived and started working he started saying the costs were adding up. Over $300 apparently…when we asked him to stop working and leave our home he refused, became hostile and aggressive. After 5 minutes of arguing he finally left the home, sped down our street and gave us the finger as he drove off. We called customer service, and they offered a “so sorry about that” and said someone would call us but no one has. BEWARE!!

Renaud Bergeron

First they sent someone to evaluate the leak from the water heater. 160$ later, yes it leak we will book you an appt. The next day no one book anything they inspector dont even bother telling then what type i need. Book an appointment for the next day, spent the entire day waiting when my appointment was schedule between 0800-1000 am, called many time, the specialist was always on a emergency and showed up at 1630. They was supposed to pick up the old one the next day but no one came and no call either. Sale manager was suppose to call me back as well never happened. Now its going to be another day waiting for someone to come over and pick up the old one.

Suzanne Becker

on time, polite and efficient

Mr. Maxam

Horrible!

Kat Melia

I was highly impressed by how quickly they were able to book me in, they were on time, professional, thorough, friendly and I will definitely get in touch with them for our future HVAC needs

Lorian Dowsett

uickservice, and friendly service man

James Heap

The HAC service provider, Mathew, was exceptional. In addition to his competence in performing our Air Conditioning Tune UP, Mathew was personable, courteous, informative, and well liked by our Jack Russell Terrier! My wife and I agree that the interaction we had with Mathew, and the service he provided, were among the most satisfactory we have every experienced. HAC is fortunate to have such a valuable employee.

Michele L.

the complete experience was excellent - from the time Derek entered to review requirements and provide product and pricing information to the time their staff (Tony and Colin) completed the installation (with a few minor tweaks to meet my requirements). Installation was very well done and products are all operating perfectly (Daikin Gas furnace, A/C, John Woods Gas Hot Water Heater). Home Aire Care really stood out with their product offering, competitive pricing, listening to customer, and an excellent installation guarantee! Definitely recommended!

Lloyd Therien

We had our furnace and A/C replaced two years ago by Home Aire Care. From the very first contact with them we were impressed. Very professional, Fully explained and answered all questions, There is no aspect of this purchase and guarantee that we don't like. Their staff have performed annual checkups and were absolutely excellent. I would not buy anywhere else again. We are seniors and it gives us great comfort knowing we can depend on them. What a company. They contacted us in the summer and at the beginning of December. They came around at the time they said they would. As always the member of their staff was polite, professional and courteous. As above we are so pleased to be associated with this company. It is so nice to deal with them. I have no doubt that their staff reflects the attitude of the management. Never a problem with the furnace or AC. We are in it with this company for the long haul.

Henny Hall

Service techs arrived on time. They were very knowledgable and completed the removal and install of our new furnace and ac in a timely manner. Clean up was amazing. System is working well. Great service.

Elizabeth Graham

We had our heat pump installed late in the fall last year. The installation was done very professionally, they did a complete tidy up including taking away the old heat pump. A short while later they just stopped by to be sure everything was working correctly. Very happy, would recommend them.

Sharon Osborne

Matt was a courteous professional young man. Completed the repair extremely quick.

Odessa Fraser

We were very happy with the service that was provided by Home Aire Care. Our furnace stopped working on Thursday, and our new furnace was installed the next day. A representative came to our home and advised us of all the alternatives (no pressure) and selected the furnace that met our needs and price range. All our questions were answered along with additional information provided. The techs that installed the furnace were very efficient and removed our old furnace and installed the new one and had it up and working in about 5 hours. Our new furnace is all we expected it to be.

Lynn ross

Barry was great. I got more info from him on proper maintenance than ever before. Polite friendly and informative.

Kim Lafrenière

Great and timely service, called for a quote and the next day we had the AC blasting! Thank you!

Janette Larose

Great service. Very personable.

Greg Stidham

Somewhat urgent service request. Same day response. Technician was very professional and knowledgeable. Explained the problems and what was done in very clear language. And of equal importance, he was extraordinarily friendly and pleasant. We would not think of using another service.

John Reid

Service was very efficient seems okay but haven't had opportunity to run heating for a long period of time.

Lucinda Bray

We have been customers for 8 years, first with 21 Degrees, now with Home Aire Care. We would like to compliment all the members of the Kingston team: Ted for meticulously detailed annual furnace and ac service; Cody for the professional way he helped us make the decision to replace both the furnace and the ac; and finally Ralph and Rui for cheerfully installing the new system, answering all our questions, and leaving the place spotless.

Gwelda MacDonald

Great customer service on initial contact and follow up. Received a call when technician was on his way, arrived on time, provided an explanation of service provided when complete, answered my questions, professional. Will use them again for A/C maintenance in the spring.

Leslie Carol

I was very satisfied, they were polite, prompt and best of all things in my home have cooled down. Many thanks.

Brian Downes

I have been a long time user of Home Aire Care since the days of 21 Degrees. They provide my annual service on the Furnace and AC. While service has always been fine with good better and best technicians I recently experience the best version with the annual AC maintenance. He was thorough and went through the usual step but when I explained the fact the AC was noisier than it used to be he went about diagnosing and solving the problem. Now the unit is as quiet as it was when new . Not bad considering it is 18 years old . Needless to say I am a happy customer.

Craig Morison

Figures- poor performing A/C on one of the first hot/humid days.Called Home Aire who dispatched Jake. He was prompt,polite, informative and efficient. Most of all he was VERY thorough. What was a problem was handled well. Impressive young man and great company service. Thanks

Tom Zywot

Great service, called yesterday came next day & fixed issue in short time.

George Tkaczuk

The company is lucky to have a great man like this working for you. He also cleaned our fireplace, as it is not on your list. Keep people like this and all will be happy. Thank you for your service.

Todd Phillips

service was very good and prompt! Very pleased with their service...

Bri Cowen

Great company Easy to deal with Friendly

Ken Dobbie

Technician was timely, courteous and answered my questions both friendly and professionally I would not hesitate to have him in my home again

Cris McCuen

Service was excellent as always. I called on Saturday with a non emergency and a serviceman called me Monday morning to schedule a time that afternoon. He was very pleasant and fixed the problem quickly.

Nikki Gregg

Derek Sherman was amazing and quick for my furnace install.. I recommend him, and they give military discounts!