Reviews of Bill's Quality Pest Control (Cleaning Company)

Nancy Taylor

We used Bill's Quality Pest Control for 3 consecutive years for spider removal at our lakefront property. The first two years worked very well and Bill was very friendly and seemed like a reliable, honest business owner. Our third year proved this untrue. We asked for the spider spray to be applied, came home after work a few weeks later to find an invoice in our door, called the same day to have it confirmed that the spray was indeed applied and paid with mastercard over the phone. Four weeks later, we still had tons of spiders everywhere. I looked back to the invoice to confirm that there was still the 60 day guarantee that Bill had originally sold us on two years before, and there was, it was stated right on the invoice. I called and explained the spray didn't seem to have worked and I was told, "no problem, we will be out next week to re-spray". Perfect, I thought, until two weeks went by and no one had come and the spiders were growing and making nests and webs everywhere. I called again and was told, "sorry, we have been really busy, we will be there by the end of the week". Again, no one came and I called again to hear the same thing. They told me the same thing for several weeks in a row. I called every week for 7 consecutive weeks, at which point I was out of the guaranteed time period but I was determined to have someone follow up on their guarantee since I had been letting them know of the problem only four weeks into it. I had paid for spider removal that simply did not happen and at this point we were into September and the spiders and webs had gotten so big, and there were so many of them, that on a daily basis we had to sweep them down and we were unable to enjoy the patio, hot tub or swing set without having spiders all over us. Finally, I called and said that I understood at this point in the year spider removal may not be worthwhile but I would like to discuss a refund or a deal for next year. Sadly, this message was left twice and I didnt so much as get a courtesy call back. I have never received such disrespectful costumer service and clearly the quality of the service I paid for is lacking as well. Their written guarantee they use to sell the service is only as good as their word, which has been proven to mean nothing. We would never recommend them for any service based on this experience with them. I am very disappointed to discover bill's response to my original review. To clarify some details, our first year we did call them back once and we were told that it was likely necessary due to either a significant rain following the initial spray or due to the property not being sprayed for a couple years prior (he did do the previous owners spraying but not for a couple of years as the property sat unoccupied). The second year we did NOT call back for a respray. The third year, I truly believe was never actually sprayed at all because when he does spray, he does an excellent job. But we had no decrease in spiders after receiving our invoice, and if he did in fact come out to the property when we called for a respray he would have seen numerous large spiders and webs. Also, if he had come out to assess the property, I would think he would have told me so instead of continuously telling me it would be "next week". I was disappointed in his lack of professionalism in ignoring my calls and I am further disappointed in learning he felt taken advantage of (which is certainly not the case!) and I really wish we could have had a professional, adult conversation either in person or over the phone to discuss our problem as opposed to me being told "next week I'll be out" for several weeks in a row and then finally ending our relationship with him not returning my calls at all and me resorting to posting a bad review. Honesty is important in life and especially in successful small business. Bottom line, bill initially seemed like a great guy and when he sprays it works and is fantastic, but my opinion of his character has been greatly compromised due to my experience and the lack of professionalism following.

Dakota Rugged

Getting my house sprayed for bugs was a great decision. I was impressed by how responsive they were and everything was finished fast. I'll definitely call them again if I need help because of how friendly and respectful they are.

Bryce Osborne

Best and knowledgeable

D B

Bill came out to handle some wasps we had in the house, in one visit and they were gone. Fast service and good price, definitely recommend.

Jonathan Epstein

Never showed up Never called Never followed up Go somewhere else. Extremely rude staff No communications between them Unprofessional

Amy Charlie

They were able to take care of my spider problem really fast. I was glad that they got there on time and that everyone was friendly. Highly recommended!

Bill Hughson

In reply to Nancy Taylor's bad review, Bills Quality Pest Control has provided a Spider Control Treatment to this address for 8 years prior to Ms Taylor owning the property, with no call backs or complaints. The first year we treated for spiders we had a call back from Ms Taylor, just before the warranty came do. We retreated with only seeing very few spiders. The second year we treated Ms Taylor's, she once again called to complain that she was still seeing spiders. We advised her that it is a control measure not elimination. We came back are retreated once again with out seeing any spiders!! We treated Ms Taylor's home again this year, she once again called back to complain about seeing spiders. We went back for an inspection and found no living spiders on Ms Taylor's home...we did not retreat for the third year in a row because we felt taken advantaged of...Bills Quality Pest Control has been treating Ms Taylor's neighbors for 12 years with no complaints. We strive to provide a professional service with great results and repoar with our clients, but some times you can not always please everyone!!! Thank You to my Loyal Customers.. Bill Hughson owner/operator of Bills Quality Pest Control

R B

A squirrel got into my house and made a real mess of things. One call was all it took and they got to my place faster than expected. They were really nice about helping me out and I was just glad to get things handled.

Paul Brignall

Bill and his staff know there work and do an excellent job at it,he is the guy to call if you have any rodent or bug issues with your home

Jennifer Kloosterman

Belinda, and Ryan were a fantastic help during uncertain times. They both went above and beyond to answer any questions and concerns. Thanks to all at Bill's Quality Pest Control. I would highly recommend!!

Paul South

Bill was prompt at giving me a quote to do the job. He said Ryan would be getting ahold of me soon afterwards. I contacted Bill again a few weeks later, as Ryan never called. Contacted Bill again, and Ryan called to set up an appt a few days from the time he called, but I could not accept as I had all my family up for the week on holidays. This seemed to be no problem, and Ryan said he would call again in a week or two. I have been waiting for 2 1/2 months for Bill's to arrive. Bill keeps saying Ryan will contact me, but nothing ever happens. I gave 2 stars instead of 1 because they did call back once.

Samantha Hayman

Did an amazing job. Would recommend bills quality pest control to everyone. Thank you soooooo much. No more racoons.

Daniel Dufoe

After several phone calls and messages left with no reply, I called a different company. A simple reply to a voice mail either by text or phone would have retained my business.

Kevin Blois

After the long weekend we realized we had raccoons living in the trailer. We needed help ASAP! One call to Bill and with in the same day he and the team came to us, and they set up a trap after inspection. The next day 2 babies were removed and the "mama" trapped. Yeah to Bill, Ryan and the team!

Lois Mitchell

Very unreliable !!! - more than one text and phone call to even set up an appointment and then they cancelled the appointment as we were to have rain - we were told they would reschedule and they have never called back. Like if you can't do the job then say so ! Don't waste our time with your BS way of doing business - not sure how you even stay in business - this post makes me give it a star, but honestly there should be no star at all

Jennifer Fanning

Excellent service both on the phone and at my residence. Very fast response to deal with our unwanted wasps. Thanks Tim for your fast, efficient and professional work. I will absolutely be recommending Bill’s Quality Pest Control.

Darl Crick

We had Bill and his team out to deal with a mouse problem. I started looking for a company that would fix the problem and not just provide traps / bait stations. They came out had a close look at the property and then scheduled the work. We spent the winter down south and came back 5 months later. We called Bill and he came out to have a look and determine if he could see any activity. The good news is neither of us could find any signs of mouse activity. Bill wants to come out one more time to confirm but I'm so glad that the mice are not getting into my home. Thanks Bill.