Reviews of Total Carpet Upholstery & Vent Cleaning Ltd (Cleaning Company)

Yvette

I’ve known Rick for over 30 + years and have used him for both residential & commercial carpet cleaning & vents. I have never been disappointed in the friendliness & professionalism of his staff. In these 30 + years he was Total Carpet so he knows a thing or two !

Linda D.

Professional cleaning job at a very reasonable price.

Sandra Smith

I have used them several times and had great service every time. They've done our carpets and dining chairs (which looked like new when they finished cleaning them). They're my first choice for carpet cleaning!

karen jacobs

The service was awesome. Dan was very friendly and did a great job. Would recommend this place to anyone.

Cindy Sonne

I have been using total carpet for 10 years. They are the first company I recommend to any of my friends as well. The guys that's come over are friendly and fantastic. The carpet looks brand new. In fact if anyone comes to our home they state it's in great shape for having pets. Finally the owner Rick....when I call to book, he is great. We even chat about things that have nothing to do with cleaning carpets lol (house Reno's etc) and if a stain does come back after the job is done they will come back and try again without any problem Great company hands down, hense using them for 10 years plus

Sarah Walker

I had to move out of my apartment to a new place and totally forgot about calling for a professional carpet cleaning as part of my lease before moving out. My friend gave me Total Carpet, Upholstery & Vent Cleaning contact. I called them in the morning and luckily Darryl came in the afternoon to clean all the carpets. He was very efficient, did a great job. The carpets were all clean and didn’t have any chemical or weird smell at all. First time I hired them and definitely will use them again in the future. Thank you so much!!

Barnacle Records

Great service - would certainly count on them again!

Ray Parker

We have used Total Carpet for years and have always been very satisfied and pleased with what we received by way of service. I can totally recommend Total Carpet Care from start to finish. Rick makes it a great experience as he takes your order and either Darrel or Dan apply their skills and leave your carpets or sofas looking brand new again! Well done, you guys Ray Parker

khristien Pennanen

10/10 service. Polite professional quick and did an amazing job. Would use them every time for sure.

Joel Popoff (1Million Media)

Don't believe the other reviews, this company is absolutely awful. We were told by the owner to read how good the reviews are before we booked a cleaning. They must all be from friends and family because this is not even close to the best carpet cleaning company in Kamloops. I just moved into my new home and wanted to get the previous owners carpets cleaned. It was a new plush, fluffy carpet before total carpet care arrived. When I arrived home my carpet was soaking wet and now the fluffy, plush feel my carpet use to have is completely gone. I called up the owner and he wanted to do absolutely nothing to fix the mess they made. Now I've had to pay $132 to get my carpet destroyed by total carpet care. I rarely write reviews but I want to save all the other good people out there from using terrible services like this one.

Vinessa Scherrer

Great Customer Service from Rick and Dan is the BEST carpet cleaner around! I have been using this company for 20 years and the quality of work and price cannot be beat! Thank you!

Alice Manderson

Fantastic

Claire Johnson

Just had the vents and carpets cleaned on Friday.(Oct.4) Dan did a fantastic job. The cleaning system even removed candle wax and an old wine stain on my light carpet. The carpet now looks like new (and it's more than 10 years old).

Jennifer McNalley

Thank you so much for coming on short notice (whole bottle of soya sauce spilled). My van smells so much better ????

Yvonne Pasjack

Very pleased with this company and have had them do carpets and furniture for over twenty years Dan is such a nice fellow and Rick always try's to please . can't say enough about the service Prices are great

Christen Pretty

These guys were excellent - very thorough and reasonably priced. Due to a toddler infestation, the upholstery on our dining room chairs WAS NASTY, and now they look and smell like new! He also cleaned out our vents and area rug, and I am very happy with the results. I would definitely recommend TOTAL CARPET :)

Taylor Dobroshinsky

I was very impressed with the work, the price and the customer service. After my appointment the owner called to follow-up and check my satisfaction which I appreciated. I would recommend this company.

Cal Forester

Racist and unprofessional. Would not recommend. To be professional until you find out the ethnicity of your customer and then to threaten them? He was an old man who wanted to pay for the "service" you provided and you threaten and call him names? Absolutely disgusting and appalling behaviour for a business to have. I am glad they have recordings of the things you said.

Lori Anne Spinks

I absolutely love total carpet! Always friendly, on time, and can't beat the prices! I'll continue using their services and recommending them to all my friends!

Peter Holmgren

Absolutely fantastic! Dan was a pro. Excellent job and worth every penny and more! We will use Total again for sure. Highly recommended.

Wikads Inc. (Wikads)

Very good service and friendly team

susan phillpotts

Great service and very reasonably priced. Saved me from a jam, I had two rental properties to do same day so was in a time frame, I had to cancel Rainbow Restoration from doing 2nd property because it was such a bad experience and way overpriced. Total Carpet was so accommodating and got my place done within the next few hours, very profesional and did a wonderful job and for a much more reasonable price. Would definitely recommend and use them again. Thanks so much!

Mel Brown

I highly recommend Total Carpet for all your carpet & vent cleaning needs. The guys are courteous and knowledgeable, they do great work and I am happy with the results. I will continue to call on them when the need arises.

Michelle

Called to book an appointment. The man that answered phone was extremely rude. How would he be if there was a problem on the job? A risk I am not willing to take.

Melissa Mckay

These guys have done my carpets twice, once for a maintenance clean and then a move out cleaning. He did an excellent job, on time, friendly, carpets are like new after he was done. He got out tough pet and coffee stains. Would definitely recommend to anyone needing their carpets done! :)

Lise Heroux

Dan did such a good job cleaning our carpets, quite often seen on his knees to work on stains. Despite encouraging him to take a break, he kept on working. All the stains we were told could not be removed in the past...well Dan found a way! Thank you very much.

Denise Powers

I have used this business for 2 decades. Either Dan or Daryl will do a great job for you ...worked in this business for 2 decades so it must be well run and efficient. I have tried others and there is no comparison. Good job Total Carpet.

Peter LeFort

This my third time using Total Carpet. This company is very professional friendly and my carpets look like new when they are done...highly recommend them..

Daryl Goodey

I would recommend these guys in a minute.Great job.

Shannon Mitchell

Great customer service and recommend.

Street Music

This company has won Kamloops This Week Reader's Choice Award for the past 30 years in a row for good reason. They are reliable and professional. There is no need to call anyone else.

Kelly Ingram

Great Fast & Friendly Service! Definitely going to use them again.

Adrien “A.Dubson” Dobson

I would like to start off by saying how quick and professional Total Vent was! My fiancé and I had been doing renovations and were on to finishing touches, when replacing a broken heat register, I had reached down to recover a screw but pulled out relics from decades passed... Called in for a quote expecting to pay big and have to wait a week or longer but had informed me he had a service tech in our area and could assist us with a vent cleaning same day! When we received our final invoice it was the same amount he quoted us over the phone. Thanks Total Vent, you’ve given us peace of mind knowing we’re not breathing in decades of old dust! Adrien and Danielle

Bob Hobbs

I have been a customer of Total Carpet for over 30 years now. Very professional in the work they do. If there is a problem - they will fix it ! I recommend them. Bob Hobbs

Shara byrne

Rick and Darryl were both very polite and the apartment smelled amazing afterwards! They had great rates and were on time to the appointment. Highly recommend.

Jennifer Anderson

I had my carpets and ducts cleaned. The guy worked very hard all day, and with attention to detail. My carpets have literally never been cleaned better, and with a million (too many!!) carpeted stairs in my slit level home, that says a lot. Thanks so much!

Sandra Markvicka

We have been using Total Carpet for over 25 years for our carpet cleaning. Such amazing service for all these years I have never called anyone else. Shout to to Dan who does such an amazing job and to Rick for our great service every time. Thanks guys.

Kate Pache

Total was very professional and they took much care coming into my busy home! My carpets and couch are now sparkling , I will defiantly be using them again next time...

Joanne Skoglund

Polite, professional. Great job.

Beth Maki

We were booking to have all of our vents and ducts cleaned out and since that would take a few hours, we were booking for about 5 days away. I was asked if my dryer was working properly and it wasn't (I had been suspicious it would be a blocked duct). They were concerned and sent someone out that day to clear the dryer duct at no extra charge! I was very impressed and then Dan did a great job when he came back to do the whole house. He was very polite, considerate, professional and efficient. The customer service was great. We will definitely use this company again. Thank you!

Lucia Pucci-daniele

I have used this service many times. I always get great service. Dan is very hard working and attentive to detail. Good job as always.

Wendy Hindle

Thank you for doing such a great and professional job on my carpets today. I really didn’t have much hope that they would ever recover from the wear and tear of little people, big people and dogs but now they look like new. Most impressed as you arrived just before appointment time, were polite and obviously very diligent and knowledgeable when it comes to stains. Again, thank you.

A A.

Not friendly and/or professional at all. Getting a quote was like pulling teeth and the man sounded annoyed. Will pass on doing business with them.

marie debeeld

I was very very happy with the wonderful job done, will continue to use and refer this company!

Conner Petrie

I wanted to get all the vents in my house cleaned out and didn't really know how to go about it so I called these guys and the guy on the phone was fantastic and had a quote for me before I even asked and the tech who did the job was equally awesome and very detailed and thorough and friendly! I will for sure be a returning customer in the future.

Lynn Rellend

Their team is the absolute best, they have no mean bones in their body. I am not sure where on earth these bad reviews have come from since they don't express anything anywhere near what my self and my family has experienced. Many individuals in my household are POC and there has been no difference in the way any of us have been treated. Love love love this team.

Jeff Ross

We have had the pleasure of having Total Carpet cleaning our rugs for many years. Great Service, always on time, and excellent work. We have recommended Total Carpet many times and never heard of any complaints.

Leigh Abbott

It was an emergency, the place I was moving into hadn't been cleaned (at all). I was feeling hopeless.. but after having Total Carpet come in a clean the carpets, I felt sooo much better! They restored hope that I was going to be able to make my new place into a home! Will definitely be using their services again! Thank you! Thank you! Thank you!

Tamara Pitre

These guys have been cleaning my carpets for 12 years! I have 2 boys and 2 dogs that always make a mess...these guys come in 2-3 times a year and always do an amazing job. Best part is they are also the most affordable. Cheers!

Jim Clifford

Been using this company for years always does a great job . Very friendly and professional .

Kim Edmonds

Awesome job, our old dog had a bladder issue just before her passing away. These guys showed up on time and cleaned up the mess on both my couches.

Betty Jakel

After several years of cleaning our own carpets, we hired Total Carpet this week and what a difference! Dan got out so many stains that we thought would be with us forever. He worked a long time on both our vents and our carpets and I couldn't be happier with the results. I have no hesitation in recommending Total Carpet.

Karen Saklofsky

They were Great! My carpets were nasty due to dogs and they did an awesome job.

Jackie Venne

Really happy I have been dealing with " Total Carpet " for years they are great.

David Kaye

Great service, prompt and professional. Have dealt with them for many years.

Deborah Huber

Total Carpet has been my choice for carpet and upholstery cleaning for almost 20 years. The quality of the work and the professionalism and friendliness of the staff is what keeps me coming back. Once when a can of paint fell on my carpet, a cleaner was sent immediately. All of the paint was extracted and the carpet still looks as good as new. I recommend this company without reservation.

Megan Rawson

Dan did a great job on our sectional & chair! Not an easy feat considering our 3 big mutts who think the furniture belongs to them!! Thanks for making the drive up to Heffley.

Sydney Wurzer

Our family has been using them for many years and they never disappoint. They go above and beyond to make sure that the work they do is better than what the customer could even imagine. Our family has many pets and by looking at our carpet you could never tell. The team is also always so friendly and welcoming!

Nigel Beardwood

Rick decided it was okay to be racist and harass people who wanted to pay in cash, it seems fair to leave a bad review.

Barb Turner

Rick was very attentive to our needs during our initial phone conversation and follow up call we made. Darryl, the tech who did the cleaning was very thorough and personable. We would not hesitate in recommending them!

Jeannette Souliere

Not sure where these old 5 star reviews are coming from. I would like to rate this company and 0 star but I'm forced to give it a 1. I just had my carpets cleaned by total carpet care last week and I'm beyond disappointed. They did such a terrible job I'm debating ripping out the carpet and putting down laminate now. I called up the owner of total carpet care and never had such terrible customer service in my life. He wanted to do absolutely nothing to fix the mess they made. I'm very disappointed with total carpet care and wouldn't recommend anyone in the Kamloops area to use them.

DA

I've used Dan from Total Carpet many times and he's always been professional. He has cleaned my furniture and my carpets and my whole place feels fresh and clean after he is done. I just want to say thanks for the great service!