Reviews of E. T. Mechanical Ltd. (Cleaning Company)

Scott MacMillan

Had an issue late at night at my new house with my oil furnace. John and Nick showed up on call, extremely pleasant and worked hard until 2 am. Very personal and kind, and did great work while explaining everything to me! Appreciate it guys!

Bob Stanton

Jared, the technician was very personable and efficient. Went to work immediately and completed the installation of the snow covers neatly and efficiently. I would welcome him back again

Nathan Wright

Coady was excellent! He arrived on time, did an outstanding job, and made sure everything was neat and clean when he left. I’ve always had good experiences with E. T. Mechanical and today was no exception. I’d highly recommend them to anyone.

Margo Mckenzie

Very prompt polite and friendly. He thought me where is best to keep my settings for the best efficiency!

Owen Muir

The Guys at ET just came and installed 2 heatpumps at our new place. They were professional and made sure on multiple occasions we were happy with the work being performed. Would recommend them to anyone.

Michael Amero

Great experience from beginning to end! Highly recommend! I only wish we'd gone with them for our first unit also!

Marilyn Rath

Tyler was very pleasant and professional and did a great job installing our new AC unit. He also installed a Nest thermostat for us and was very patient in helping to get it working right before he left

Ryan Parkin

We had an excellent technician who was friendly and professional. Had excellent knowledge, high work standards and gave us lots of helpful information. 10/10 would recommend

James McCoy

Chad Seville came yesterday to install the NB Power communication device on my hot water tank. Chad was awesome!! He is a very nice guy who is super smart and passionate about his work and company. I highly recommend him.

Oliver Barrientos

We had a leak on the copper pipe in our hydronic heating and I called Monday for an appointment. They were able to book me the next day. Brandon came and replaced that 90 degree elbow pipe that was leaking expertly. He was very patient and did an amazing job because it was in a very tight spot and very difficult to get to the problematic area. The other line of the pipe also leaked as soon as the first one got fixed, so Brandon had to do another fix that will resolve both. He definitely did a good job after seeing how good the pipes now look.

Katie Green

I cannot say enough good things about Jamie, Kyle and Connor. Our system (duct heat pump) is less than 3 years old and we ran into a problem of no cold air during the first heat wave. Jamie was incredible to deal with over the phone and even answered my concerned emails after hours. She worked us into a tight schedule and was extremely accommodating. After a quick chat, I trusted Jamie entirely and signed up to be a member. You need to find more people like Jamie because if I had spoken to anyone else in the front office first, I would not have gone with your company and certainly wouldn’t be a member. Jamie is caring, kind and takes a genuine interest, plus goes above and beyond in rectifying the problem. Kyle and Connor are young but wow are they efficient, respectful, knowledgeable and extremely hard working. I hope nothing else goes wrong but in the case it does I would be more than happy to work with them again. I hope you, the owner and manager, know how lucky you are to have 3 hardworking and KIND individuals working for your company.

dennis larade

Justin arrived and spoke with confidence and was constantly respectful, Always asking permission to enter the home ( which I told him get need not do). Whenever he had a decision to make he involved me in the process, ensuring I completely understood the reasons behind his decisions. Justin ran his team efficiently and they got to work the moment they arrived. After installation he took the time to explain the system and give tips on how it will run more efficiently. I would not hesitate to recommend Justin from ET mechanical to all my family and friends.

Kim Dennis

Jeff was on time and very personable. Jeff explained the process as he was waiting on a call . He completed the repair on my air exchanger and made sure it was working well before he left. Thank you for your great service Jeff

Michael Goguen

The service tech was very friendly and professional. He followed good safety protocol for the pandemic. I felt like my needs were met and felt like he had my best interest in mind. I would recommend this place for repair services.

Hilary Lemon

Great! Dishwasher installation (plumbing and electrical and install). All was great and price was great.

Andrew Yarema

Joey was really great. Let me know what was going every step of the way. Highly recommend.

Tom Barrett

Outstanding service from Greg and his apprentice. They arrived early to fix my hot water heater, discovered additional problems and fixed them. Also pointed out my Air Exchanger was switched off and had a look at my heat pump. Great attitude, very friendly guys and professional.

Maureen Maillet

George was great to deal with. ET has been our company of choice for the pass 7 years for home and office. I would recommend them

Arthur Hudlin

Brandon was great, letting me know updates as he was working on system.

Christopher Coburn

Needed a plumber New Year’s Day. Samantha arrived an hour later and was professional and extremely pleasant. She fixed the issue and even fixed a few little things she wasn’t there for. We now consider ET first for all HVAC and plumbing needs.

Dave & Angie McNeil

Dan Allard from ET Mechanical wired up my new detached garage with electrical. He was friendly, courteous and professional. He also offered up some good tips on how to go about future projects that I’m still planning.

Stephen Schreinert

Nice young man, explained to me very well how to use unit and remotes. His co worker Matt was very knowledgeable and both were very courteous.

Angela Somerviile

Brandon came out to see if I would need 1 or 2 Heat pumps installed… He asked questions but, I told him that he was the professional and whatever he thought would be best, & he was going to do up 2 quotes that way he’d know what was best Reginald was very awesome he was polite & very professional and want to thank him & his companions for having to move around stuff.. I would have to give everyone @ E.T.Mechanical & Sons a 10/10 . For always being professional about the work that do

Bernice C

We have a split level and the basement had hardly any heat. Furnace fan also ran 24/7 even when it was on AUTO and while the furnace was off. Requested a service call and ET sent a novice technician out who tried his absolute best and successfully directed more heat to the basement however was unable to determine what was wrong with the fan and thermostat. This kid tried his very best and I understand this is how we all learn and I fully appreciate his efforts. I did however had to reach out to ET requesting for a follow-up appointment (free of charge) and they sent their senior tech for natural gas furnaces to investigate. Bruce arrived and after his inspection, he discovered that the wiring of the furnace fan was wired for air conditioning rather than for heat and Bruce fixed the problem. Now the furnace responds to the thermostat as well as the furnace fan. It is money worth spending and ET also has the best system as they text you confirmations, arrival alerts as well as a photo of the technician which gives you a peace of mind. However, Bruce, I agree with you that your office should take a new photo of you as your current one does not do you any justice. Thank you Bruce and ET.

Stephen Haire

Sam was very pleasant and super detailed.

Randy Pack

Sam was great. Fixed the issue. Came over on a long weekend and was very friendly. Provided lots of helpful information. Very knowledgeable about her work and enjoyed her work, it was pleasure for her to fix our issue.

Clare Forbes

Called overnight and had a technician out the next day. Connor was friendly and professional. We had never had a heat pump but bought a house with one and Connor took the time to give us tips and tricks to use out unit more efficiently. Cannot say enough great things about the service we received.

Tom Batty

Jared and George did an excellent job installing our heat pump!!!They are very skilled and professional. We are 100% satisfied!

gabdumros

Great service and very professional team! Will use again!

Charles hammond

Great price , Great experience. Very professional, friendly and hard working. They did everything I asked and more, I highly recommend E.T Mechanical

Brian Peterson

Awesome experience with Samantha and Max.! They were very thorough with my duct cleaning. Ensuring everything was clean and went above and beyond. They took before and after pictures that showed me the huge difference it made. We can breath easier now! They also inspected the plumbing and cleaned Fawcett aerators. I now have water pressure! I'll be calling ET again! Thankyou!

PJ Hamilton

Replaced pilot for gas fireplace. Lilat & Eddie we’re very respectful of the space (boot covers, drop cloths used and move decor to complete the work. Friendly, professional & efficient at completing the job. Highly recommend them both. Thanks fir asking.

henry macaulay

Sam is very personable and friendly. She does excellent work and is so pleasant. Today she helped us with plumbing and cleared out a drainage problem as well as fixing other plumbing leak that she discovered while she was here. Great service and excellent price.

Natasha MacLellan

Jeff was awesome. Friendly and knowledgeable. Would definitely hire ET again— great service. (But all the texts, emails and calls asking for a review we’re a bit much. Too many!)

Enzo

These guys were amazing very professional very quick explained everything they were doing step-by-step would recommend to anyone looking for quality work at a reasonable price

Nicole Mackenzie

Great service today. Cleaned and changed filters ,Was able to get the answers I needed to know how to properly run our air exchanger. On time, professional and knowledgeable in his trade. Adhered to covid procedures which is important during this pandemic. Thanks Nick.

Micaiah Gosman

Great Service all around! From talking with the manager (Jeff) one day, to having Brandon come in to inspect my house the next day and then having Connor and his crew come in the next day to install 2 heat pumps, they were all incredible to work with and offer great service with no hidden fees or additional costs. Super friendly and easy to talk to and they knew what they were doing and were very knowledgeable. Glad I chose ET! Would highly recommend them and will definitely use them again for an HVAC, plumbing or electrical! Thanks ET.

Jerusha Borden

Had issues with our boiler, so we had someone come in to check it. They diagnosed the problem and told me that two things needed replacing. One was immediately necessary, the other could wait. We decided to do it all together and they ordered the parts and serviced the unit. A month later I had a chemical burning smell coming from the unit so I called and they had someone (whose profile said he was a plumber) check it out - it was melting contact wires. Coincidentally, this was the part that was deemed not needing immediate replacement. This very same thing happened when we had the unit serviced a few years ago, except then it was a loose screw. The technician "fixed" it, but now not even two weeks later the smell is back and stronger than before. Very unimpressed with their service inability and to provide "peace of mind" as they declare they will. Issue is still not fixed.

Jennifer MacGougan

The young man who came to clean our HVac system and take care of an electrical issue was so professional, knowledgeable and friendly. We really appreciate businesses that care about customer service and E.T. Mechanical obviously does. I would recommend this business for sure. Thank you!

Stacey St. Peter

I called this morning about my water tank being broke (the pressure valve) and Samantha McKiel came about two hours later. She is super friendly and explained what was wrong, how things should work and what she was going to do to fix it. She even came back late in the day to put in a new expansion pack that should have been replaced a loooong time ago (which I didn’t know!) Because this was broke it led to our pressure valve failing. She told me what to look for so it doesn’t happen again. With her expertise she got our hot water working in no time. I cannot say enough not only about her work quality but also her personable ness. She is so friendly and, due to her work ethic, I am looking at calling the company for other work I need done on my heat pump. Thank you so much for the great service!

Abhishek Mittal

I called them for propane fireplace installation. The person came to check the dimensions and survey the location. Never heard back from him for next 2 weeks. Followed up at the store and they said they will talk to the technician. They replied back with a quote which seems like they wanted to not take the job. They quoted double the price of a unit compared to classic stoves or sunpoke.

Michael Gill

Nick and George just finished installing our new heat pump. They arrived on time, were very polite and professional, and did a great job cleaning up. Other than the appearance of a new heat pump, you would never know they were here. They also paid special attention to our two house cats and made sure the cats didn't get out while they worked.

Adam B

"How can I make you smile today"? I would smile if I didn't have to basically harass them to follow up on my repair estimate. I had had my electrician, who does not work for ET Mechanical have a look at my broken HVAC system. He diagnosed a faulty circuit board. I then contacted ET Mechanical to have one of their techs come to confirm this diagnosis. After the tech came, I was told I would be contacted with a quote. I called a few times over a couple weeks and the typical response was that they we still working on it and were looking for parts. In the meantime, I called a local supplier of HVAC parts (identified by ET Mechanical themselves) and the supplier informed me that they could get me the $152.00 circuit board part in 5 - 10 days. This call took all of 5 minutes. I called ET Mechanical back and they gave me a $575.00 quote but refused to break down the pricing even though I requested it a couple of times - it's not their policy. Not their policy to disclose why the are charging what the charge??? They said the unit also needed "a switch" but would, or could not disclose the part number or cost. After I pressed them, they offered to waive their $50.00 "administration fee". Transparency doesn't seem to be their thing and they seem over zealous in recruiting for new memberships. Their membership program appears very attractive on the surface, but with a little digging it seems not much more than a money grab. They don't tell you up front that you have to be a member and pay fees for 6 months before you get your first "free" service. Simply put, I don't trust this company as they don't seem particularly interested in much other than lightening your wallet. Go back to the drawing board, ET Mechanical, forget the cheesy slogans, and just offer honest and reasonably-priced services. Increase your transparency and, be attentive to your clients - if you want to keep them.

Will Sarty

Amazing service. I was waiting for something to go wrong and it never did. Honestly, best service I have received in a long time.

Liz H

Had them here for numerous plumbing, HRV, electrical work, and bathroom fan upgrade. Pleased with the work so far, unfortunately instead of being guaranteed one work day, it took four (and we work from home, so that was disruptive). …

Rob Achmann

They came (on time). They saw (the problem). They conquered (the problem with the right solution in no time and the furnace works better than ever).

Peter Whitters

The service tech Kyle Was very professional and knowledgeable. He answered all my questions. …

Ashley Robinson

Sam was and is always so professional! It's always a pleasure to see her and be able to have a laugh while she helps out and does servicing on our home. She's a fantastic worker and such a big help. Highly recommend E.T. Mechanical Ltd. for any of your household servicing needs. *ask for Sam* not picking fav's or anything Hahaha but she's very sweet!! ????

Robert Fleet

Best experience I’ve ever had! Highly recommend Jeff!

Doug Motty

They arrived with the new natural gas hot water heater, removed the old one and installed the new one. The job was done well and everything is working. Both technicians were very …

Chanel Daye

The install went very well, the staff was friendly. Where I am not happy is how overboard they are with communication, in all honestly it borders harassment. I received countless emails, text messages and calls from them. Which I found un-necessary and annoying. But what really did me in and went from a 4 star review to a 1 star review was the incessant calling after the installation. I received multiple calls after the installation was done (and paid for) and a couple days ago while I was out doing yard work I received 3 calls in a row (see picture). When I called the number back it was ET mechanical, this time trying to disguise their number as an anonymous #. I had it with them at this point and told them to leave me alone. After that call I received another email from them telling me the reason they were calling was to book an inspection with NB power to make sure their wiring was done correctly!? I asked him why NB power needed to come inspect their work, and also told him we were never told this was going to be part of the process and to expect this. Than I never heard back. I've spoken to other people who have heat pumps about this and none of them had NB power come over afterwards to inspect their work. We did not apply for an energy rebate through NB Power so really they had to reason to come over. I would not recommend using this company, it's not worth the harassment you'll get.

KJ Canadian

This tech team were outstanding! Propane stove install went in perfectly. The men made sure I was consulted on everything from beginning to end. I am had them return for some plumbing work in my shower. Jeff did a super job! Thank you again, Kimberly

Gary Whitfield

Great service and they responded immediately to my email asking for service. jarod did a good job and despite several setbacks he stayed at it until he was able to service/repair my air exchanger

Ronald Blanchard

The four employees that I met from ET were very professional and knowledgeable about their job! They greet me by introducing themselves and explain to me what they were doing! They conducted themselves in a very professional manner and did not should any problems with the installing of the ductless unit! Very pleased with the outcome. Thank you E.T mechanical.

Gary Crummey

They were very professional and made sure everything was working before they finished.

James Arnold jr

Very friendly. Knowledgeable. Takes pride in work. From introduction call to completed project. I’ll be using them for more work down the road. Guaranteed.

Patrick Whidden

We had 2 heat pumps installed; our experience with the technicians is as follows: - showed up on time - polite and courteous - install was done in a timely fashion - they cleaned up when they were done - gave detailed instructions on how to use heat pumps - gave detailed instructions on who to contact if there were any questions/problems. All in all, a good experience. Thanks guys!

Angelo D'Agostino

Excellent job Very professional

Wayne Mccarthy

George was very polite and professional. He did a great job. Thanks.

Tony Bujold

We just bought an older home that needed a lot of upgrades. ET Mechanical was able to give us a quote on extremely short notice. They removed our old oil tank/furnace/water heater, installed a brand new heat pump with electric furnace backup, upgraded our electrical panel and installed a new water heater. Although they ran into issues (beyond their control, NB Power etc.) they were able to get the job done in the timeframe they had agreed to and got it all done before we moved. Installation is clean and well done. We’re extremely happy with the work they did and would recommend them to everyone!

R. Hardin

Called these guys to replace a blower on propane stove. I told them it was a blower replacement. The guy showed up, said "Yup, it's the blower". Said he'd go order the part. Never heard from ET again. Chased them down and they said they'd ordered the part but couldn't give me a price. Said they'd call back with a price. Never called back. Never heard from them again. Got charged $175.00 for a guy to show up at my house and say "Yup. You're right, it's the blower. See ya!" EVERY time someone needs something fixed my stock response will now be "Just don't use ET - they suck." I am gobsmacked at the ratings on this company. It should be rock bottom. All I needed was a 25 minute part replacement.

Paul Jones

Nick was our technican, he was very knowledgeable and took the time to explain all of our concerns. Very pleased with the service and experience with ET Mechanical. Would recommend this company for service.

Chris MacIntyre

The service technician was excellent. He asked clear questions to understand the situation with our electric furnace and found the problem swiftly. Visit was quick and efficient with friendly banter. The booking team was similarly excellent and got our appointment moved forward when an availability opened.

Ron Leger

Just had E.T. Mechanical technicians here to install a mini-split. In 15 minutes the house is so much cooler. Justine was a great help in explaining the unit and its features. Great service and friendly staff.

Owena Corey

Replaced UV bulb. We are VERY happy with E T Mechanical. They have always treated us right. All of their technicians are patient and answer our questions fully. We recommend them to everyone. They do the job right the first time.

Keith

Friendly and professional but did not include one of the components that was ordered (scheduled to comeback the next day) and did not set up the water routing as requested (not yet resolved) update - came back with the parts the next day and were able to mostly resolve the water routing.

Mohammad Khaleduzzaman

Very professional and knowledgeable person. Very open minded and helpful. She took her time and did her best to get the job done ... highly recommended.... awesome person!!!

Laura Davey

Quick response on a Sunday. Was able to diagnose issue over the phone and provided recommendations that helped me save costs. Thank you!

Eric Elliott

Sam is an incredible individual!. Very personal, out going and very knowledgeable! I'recommend Sam to all my friends. Very refreshing personality and strives to make the customer relaxed knowing she will look after all of their plumbing needs!. Highly recommended!

Jeremy Clowater

Excellent service, great problem solvers, very professional and, most importantly, got the job done and fast.

Margarert Stewart

I had an oil furnace and tank removed and new electrical furnace installed, then I had some lights and two fans installed later. The team were very professional, friendly, courteous and helpful with my questions. Work was very neat, tidy even when some innovative thinking for an old house required some adjustments in the electrical . Very, very pleased.

Valiant Agnew

Very personable. Justin did a great job and overall the service was fast and they got the parts in way ahead of what I was expecting. Thank you again!

Aaron Greene

Had an awesome technician in. Work was done well at a much lower cost than I had anticipated!

Melinda Anthony

Sam was amazing and her work ethic is outstanding. She flushed out 15 years of dust, sock, lint and heaven knows what else from my dryer vent. I HIGHLY recommend Sam! Job exceeded my expectations.

Harold Wood

From Brandon Simpson's arrival to give us a quote and installers Justin and Connor and Mike and George looking after electrical they all represented ET Mechanical as truly interested in providing their customers with excellent service. Employees did the installation of 2 heat pumps quickly and respected property looking after cleanup and instruction. on operating the system. I highly recommend ET Mechanical for giving a fair quote and outstanding service. Harold Wood

M Fitzpatrick

I would like to say how pleased I was with Tyler and Reg who installed my heat pump very knowedgable and polite were able to explain any of my concerns

Anne Macmullin

I would give service a 10/10. Efficient, thorough and polite.

Tim Cameron

Had a dish washer removed and a new one instslled.

Rori LeBlanc

George is an absolute sweetheart and gem of a human, highly recommend to everyone!

Sandra McCabe

I was very impressed with ET Mechanical and found them to be very efficient and professional. Kyle was patient and committed to repairing our fireplace but in the end we needed a new part. He was friendly, polite and most importantly he cleaned up! Would highly recommend !

Heather MacLennan-Cormier

We had a HVAC installed and Justin and his team were excellent. Great communicators and they provided us with alternatives for our scope of work. When they were finished, they went through everything they had done and how to use the system.

Michael Scully

Always first class service at E.T. Mechanical.

Terry Amos

I recently had an issue with a fan replacement, and thanks to Brent Sansom the problem has been satisfactorily resolved. Brent explained the method used to arrive at the invoice price. This was a complete misunderstanding on my part. E.T. Mechanical has always been professional and courteous when dealing with us.

JUANITA KORPAN

We just had our heat pump indoor Coil cleaning done by Greg and during this time Greg noticed that our water pressures was low and he look at our system and noticed that our water tank bladder was partial collapsed. He proved to be very knowledgeable and able to assist us. He replaced the tank and cleaned up our piping system . We were very please with Greg's professionalism and knowledge. He was very pleasant, personable and a great worker.

Val O

Same day service to restore my water. I find their prices a bit high compared to other companies but service was professional, fantastic and quick.

Ray Robertson

Excellent service . Got us a mini split in three days from call to install . Phil the tech was amazing explained everything . Definitely recommend to everyone.

Fuzzy Kitty

They were happy to install 3 heat pumps and advertise the rebates but when we had a problem with the way the receipt was done they had our money and were not interested in helping us

Dan Deap

Electrician arrived on time for appointment. She acted in a very professional manner and was pleasant - good people skills. She was efficient and tidy as she installed a hot water heater controller in about 40 minutes. All good.

Jeffrey Chornaby

Sales rep Tyler and installer Mike were great. They were both very helpful and professional. Chad the electrician was also friendly , professional and knowledgeable. Student Joey is learning from the best ! Thank you guys for working efficiently and effectively to get our system up and running and for explaining the system so well . We will recommend your company to anyone we know who is in the market for a heat pump .

Elle Mularz

Always a pleasure to have Jeff in our home! Thankful for his hard work installing a new laundry tub, kitchen sink/faucet/replumb to one drain, and a new dishwasher install all in one day! 10/10 work recommend!

Robert Theriault

This was a emergency plumbing repair. We called and received an immediate response. Jeff was on site within 30-mins. Hats off - excellent work. 100% satisfied!

Susan Evans

Samantha was awesome. Very thorough, friendly and knows her stuff. She explained everything in detail and was extensively professional while easy to talk to. Everyone I have dealt with at ET have been great. I highly recommend and cannot say enough about Samantha.

Lisa Nodwell

George came and was friendly and direct about what he needed to do. He let me know what he was doing as he went along (I need to rinse off the filter) and he willingly gave my system a needed deep clean. What I also really liked is that we talked about my air exchanger and he offered someone more experienced to come and answer my questions and look at the system. My experiences with all the technicians and the office staff have always been very genial and very professional.

Rick Hersey

Great service. Fast and a good price. The guys were very friendly and knowledgeable. Happy with the job and would recommend them to others.

Sonya Foley

We just had a heat pump installed. Tyler Phillips was our installer and he was very friendly, courteous and professional. I would definitely recommend E.T. Mechanical for all your plumbing and electrical needs. The entire staff are very …

Shana

Samantha was amazing! She is very personable, very knowledgeable, and she went above beyond to explain what she was doing. The best customer service I have ever had. I will definitely be getting your services again in my new house.

Ben Coles

Fantastic service from multiple technicians. Professional and prompt and wouldn’t hesitate to recommend.

Michel Rodrigue

Great service by Jeff today. Super personable and makes you feel at ease. Found our issue and arranged another appointment while checking in on our warranty. Love the profile being sent ahead of time by ET so you know who’s coming.

Mary Lou Babineau

They took my call right away and were friendly and accommodating. The service person was running a bit late, so they contacted me to ler me know. I so appreciated that! I highly recommend Kyle as a service person. He was so friendly and …

Spencer Mackinnon

Quick response usually however their always quick to blame the consumer is at fault and charge them a ridiculous sums because their not part of their loyalty club. They really need to get behind their products they sell to their consumers

Joanne Graham

Excellent service ! All were very professional and very polite A lot of hard work done to install my new heat pump. Tyler and his crew were very pleasant and respectful. They even cleaned better than I do !! I am very impressed with all the work they did. I love the new system. It is much easier for me. Thanks to all who worked at installing my new system .

Stacie Wiertel

We had a gross smell in our basement, George came in and solved the problem very quickly. Repaired the problem. Also helped with other questions we had regarding equipment in our new house that we were unsure on how to use/manage. Highly recommend. Very knowledgeable, timely and helpful.

Tom MacRae

Tech are always incredibly friendly and helpful. Quality work every time I use them. Would highly recommend E.T. Mechanical!

S Du Mesnil

Reception was the weak link in the service. When I first called they asked if I had an account. As I did not, they proceeded to set one up with all the details to include email. I was more interested in conveying my problem and very interested in when they could come. If it wasn’t going to be soon then I don’t need an account! I did like the automatic confirmation. The morning of the appointment I called to pass on (again) the particulars of the job so as the plumber could know what he was getting into and bring the right parts. I was assured they would call the plumber right after speaking with me. They did not as the plumber had to turn around and return to Fredericton as soon as he arrived to get a pump which I said he would need. The plumber himself was very good and the workmanship above standard. The bill was quickly delivered but does not break anything down so as to leave us wondering how the total was arrived at.

Dana Whitty

I had a very thorough assessment and very knowledgeable technicians for my heat pump installation. They were efficient and worked as a team to get all facets of the work done well. Very satisfied.

Steve Ross

The installation team for my 2 heat pumps showed up and never stopped until the job was done. The outside temp W/ humidity was 41+ and degC. Very professional , courteous and clean. An excellent job was performed. I would highly recommend.

Amanda Jones

Tyler has been the most patient and understanding educator in the process of getting our furnace switched from oil to gas. We dealt with a turbulent family health issue throughout the process and he took care of all the details for me and made sure everything went smoothly with minimal impact (or thinking!) on my part. He was honest and I never felt as though I was being upsold. I will recommend ET Mechanical at any opportunity given.

Ross Kean

This is a revised review for some work we had done on the gas outlet for our barbecue. ET responded quickly with what seemed to be a good price and the technician was very professional and did a good job for us. We had an issue with the invoice due to either our misunderstanding of the (verbal) quotation) or insufficient explanation by them. We were able to work it out to our mutual satisfaction. I would recommend that ET should provide written quotes for jobs and make sure that the customer is aware of service options such as their "Comfort Club" that could potentially make a large difference in a final invoice.

Beatrice Gm

Very good service. They were able to give me an appointment 1 hour after I called them. Good price. I'll use their service again.

froggyy03

ET Mechanical always offers prompt services and have offered great incentive with my troubles for many years. I trust their techs and have the utmost respect for that team. I would rate a 5/5 for the techs. I overheard there is a huge turnaround in techs, due to the unprofessionalism which never occurred in my house. I would recommend them to look up to the leadership instead of looking down, this often fix many issues arising from the lower level. Unfortunately, the main office has lacked in many ways and provide them with a 3/5. I feel awful turning away the technicians due to communication issues. I would recommend the company to be more transparent when providing quotes and to be prompt answering queries from their techs in a timely manner. Quotes are typically estimates and can be lower or higher depending on the circumstance of the cost in material and labor provided for the job. Raising prices on equipment to price match the quote is a disservice to the customer. Being honest, trustworthy, providing details on cost of equipment and the cost of labor would provide a better transparent relationship between the customer and business. I am always willing to pay for the hours put in a job, but never willing to pay double the price of equipment I could have purchased myself for half the cost. On a last note, I hate having to rate the techs, as like I stated earlier, the techs have never been a problem. I would like to rate the leadership decision made that have no relevance over the service provided by technicians.

Joe Akouri

Excellent to deal with. Emergency service call on the weekend turnaround was less than an hour. Very knowledgeable and knew what the issue was as soon as he came in. 15 minutes repair and he was done. Great job

Patti Leighton

The install went great, but once issues began they are not professional nor are they able to fix the problem. During the cold months the system comes on although you feel like you are on a propeller plane sitting by the window. Dealt with this all last winter and yet again no response from Et as again we are experiencing the same problem, no response from phone calls or text messages. . As long as you don't have issues they are great but once problem arise, they ghost their customer. I

Katie McMullin

Booking was quick and easy. Samantha was our plumber and she went above and beyond. She was so knowledgeable and took the time to explain all of our plumbing septic, well and air ventilation systems while also fixing a back up in one of our clean out pipes, and it really set my mind at ease. So impressed and can’t imagine ever using another company.

Melinda A

Sam went above and beyond in the repair of my home shower. She takes great pride in her work, is friendly, skilled and knowledgeable. She has worked on my dryer and the vents and cleaned them Immaculately. She worked very late this evening to install my shower. She is stellar!!! Highly recommend her.

steve fitzgerald

Very polite, professional and positive. Kirk changed two plugs for me that we’re not working properly. I found the work was expensive, however I now have peace of mind so I’m glad I asked him to come. Thank you ET Mechanical

Karen Doiron

Very knowledgeable, fast, found our issue and repaired it very fast. Gave some great advice on our air exchanger as well. Very happy to have E.T. Mechanical as my HVAC service provider.

Carol Crouse

I called the office to start the process to get a quote for split heat pump and installation. In making an appointment, he asked for a time when I and my significant partner would be home to go over things with their comfort advisor. I told him I work from home and am here most of the time. That should have been enough. He again asked when my significant partner would be here and when I replied I was a widow, he laughed. I don't find anything funny about that plus I have never considered myself an insignificant partner - archaic and insulting. Will not be using ET.

Katie Kennedy

They also did maintenance on the hot water heater. I have always been impressed by the professional and clean service people employed. Been with the company for almost ten years now. I highly recommend them.

iosono pronto

It was a pleasure doing business with Jared.

Andy Drost

Quick , efficient and awesome to have in Our Home. , definately will be calling again.