Reviews of PG Clean (Cleaning Company)

Charlotte Marie

**DO NOT HIRE THIS UNPROFESSIONAL COMPANY** I hired this company for a move out final rental clean. It was not a huge job as we were not messy people. I needed it to be clean for the next tenants to take over, as I would want someone to do that for me. She’s very difficult to correspond with, which should have been my first red flag. She quoted me 6hrs for a final rental clean as I asked her to do things such as - walls, floors, blinds, major appliances and 1 bathroom. I was shocked she quoted 6hrs but I was assured if she finished early she would only bill accordingly. When I got to the house after 6hrs to obtain the key back she explained that she wasn’t able to get some of the things done. I quickly noted with my minds eye, floors had not been done, counters were not clean and it did not smell clean. She confirmed she did not get the blinds done and had in fact broke one of the blades. She gathered her stuff very quickly gave me the key and left. Upon further review she had not done the following, stove warming drawer, sides of the stove behind the stove, walls, floors, closet shelves, bathroom floor and counters. This resulted in me having $$ held back from my deposit for further cleaning efforts. I was informed by my Landlord that she had to spend 2hrs cleaning enough to feel comfortable turning the keys over to the new tenants. I expected to receive back my full deposit as there was otherwise ZERO DAMAGE. Do not hire this cleaners. They are clearly not a professional company.

Jeff McNeal

I'm not that hard to clean up after, but they've been excellent the first 3 months I've used PG Clean. Including the first cleaning of my house after I took possession and before moving in. After a few tries I had an excellent housekeeper in Fort St John, and I feel lucky to have found a good cleaning service on my first attempt here!

Andrew Paul

Excellent job cleaning my house on short notice, and with carpet cleaning at a fair price, for a large job.

John Makowsky

We ran out of time to help my parents give their house a once over prior to the new owners taking possession and PG Clean saved the day. They were ecstatic with the results and I'm sure the new owners are too!

Red Williams

These guys are quick, and efficient. Best commercial guys in town, for businesses that need it done right. 4 Stars because they finished earlier than expected.

Roxanne Hamilton

Terrible Company. I am a busy person and the mess has really piled up. Otherwise, why would I need to hire a cleaning service, right? The house needed a deep clean. I was very clear when the woman came to give an estimate that I needed everything dusted, everything on shelves moved and cleaned underneath it. The dust had piled up so much that just dusting wasn't going to be good enough; I needed everything washed. The window sills as well. She said she would clean inside the cupboards, too. Both bathrooms needed to be cleaned. Every mirror in the house needed a cleaning. The fridge, and inside the oven. The lamps. I told her the walls needed to be washed, the carpets needed to be vacuumed, tables and chairs wiped down. She said she could do all of it. For $630. Which seemed like a very reasonable price for what I needed done. And then she insisted on coming at 7 in them morning. I accepted this, thinking they wanted an early start and would probably be here all day. Well, I was wrong. Two women came at 7am and left at 930am. 2 and a half hours. And they didn't move anything, they only dusted around things on the shelves. Some places were barely wiped off, so the dust is just moved around a bit. They cleaned only the bathroom mirror and no other mirror or glass surface. The oven was untouched and the walls weren't touched either. They mopped the floor and selectively vacuumed the carpet. That's almost all they did for $630. And the dusting was very selective where it was done - the tops of doors are still coated. Two women. each revived $126 per hour for 2 and a half hours work. I am disgusted and honestly feel so cheated and taken advantage of. As far as I am concerned, I was robbed. I am distraught.

Tina Wong

I do NOT recommend this company!! Very disappointed as it seems they are more concerned with squeezing in as many clients as possible per day rather than making said clients happy. First, the cleaner that I had bragged to me she can do my place and be in and out in 45 minutes. That was my first clue. Second, I came home to dirty kitchen counters with bits of food, dirt or grease, and lint all over them. They were dirtier after the cleaning than before. Mirrors weren’t touched. Vinegar was used on my granite counters which shouldnt be as it is acidic. Floors were only spot cleaned at best along the center and the floors were supposed to be cleaned from wall to wall. Surround on bathtub not cleaned at all. Bath tub was, again, only spot cleaned. What an awful service. I find PG Clean to be overpriced. And terrible customer service. They should use something more than just vinegar if there is still dirt left behind. Overall, I could have done a better job myself. Save yourself the money and do not hire them.

Luke Hutchison

Had the same experience as Tiffany. There is no excuse for the terrible job they did. I asked for a deep clean (and paid for it), washed walls, etc for a suite that a tenant had just left. Two young men show up via cab instead of a company van, with a mop, a couple rags, lysol spray and windex. I really wonder what their definition of deep clean is. I hired them for three hours, they left after 1.5hrs without saying a thing to me. Everything was still as dirty as when they arrived - dirt on the window sills, soap scum on the shower doors, dried juice on the walls, food crumbs and dried food stuck to the counter tops, and grease still on the range hoods. I would have gladly paid for more time if they needed it - but literally nothing was cleaned in the time I paid for (well, the half they stayed for). I demanded they come back to do the job right - they showed up with the same stuff, and had no clue why I wanted them to come back. The lady on the phone uses a Skype phone, and most of the time you can barely hear her. From the showing up to a cab to the tools they supply their cleaners with, everything about this company screams unprofessional to me. Stay away from PG Clean.

Tiffany Martinson

I hired PG Clean to do my walls, baseboards, and bathrooms. I had 2 people come and the estimated time to get the job done was 2 hours. I told them I wanted the job done really well, so if they needed an extra hour they could stay and charge me for it. I came home to check on them after about an hour and one of them was in my fridge. He then went into my bedroom and started cleaning my window, which I did't ask them to do. They called me and said they were done an hour and a half into the job. When I got home I was very disappointed to see that the bathrooms weren't done very well, there was still grime around my sinks and my bathtub, and they didn't even do the baseboards. My house was torn apart so they could have access to my walls and baseboards, so when I got home I had to scrub my own baseboards so I could put my house back to normal. When I complained and said I wanted my money back I was told I needed pictures, which I didn't have because I cleaned everything right away, so I told them to ask the cleaners if they had actually done my baseboards. Their response was that they didn't have enough time to do the whole job, even though they left early and I told them to stay an extra hour if they needed to. They were also wasting time doing tasks I hadn't asked them to do. Two days later I have still not heard if my deposit will be returned or not. I will not be hiring PG Clean again.

Jade Daignault

Extremely disappointed by the cleaning provided by this company. It looked like my house had barely been touched. There's no excuse for a "professional" cleaning service not knowing to sweep the corners of a floor or scrub a toilet properly.

chel richelle

I hired them thinking they were professional cleaners. I knew it was a lot of work otherwise I would have done it myself. They quoted me for one cleaner and sent two because one was so new. She was young and had only been there less than a week. They left her alone after an hour and she didn't do a good job. She cleaned one cupboard out of six, she only did the edges of the fan, she didn't clean any of the baseboards and she left parts of the oven outside with cleaning spray still on them. Noone checked on how she did and they charged me 45$ an hour for her. Super disappointed. Tried talking to them about the rate and they wouldn't budge. If I had thought it would be like that I honestly could have done a much better job. Especially for 45$ an hour. I wouldn't recommend ever and I will never get them again. I also repeat this story to everyone who asks how they did. Horrible.

Debbie Dagg

Very efficient, very friendly, I was really pleased:)

angela macinnes

Thank you PG CLEAN for doing an emergency clean and fitting us into your schedule last minute. Excellent communication and cleaning was great...will use again.

Alex Forrester

I've been using PG Clean for almost three years. Over that time, they have earned my trust with reliable staff, and ability to be flexible in accommodating my busy schedule. They always do a great job of cleaning my house, and I highly recommend them if you are looking for a cleaning service in PG!

Brooke Kieser

The team is kind and friendly. They pay attention to detail and are very efficient. Booking online is user friendly with the option of add ons to really make the experience what you would like it to be. Thank you for a wonderul job done!

Spencer Small

thank you so much!! you guys did a great job! i will spread the word, cheers!