Reviews of Hellamaid Kitchener-Waterloo (Cleaning Company)

Raven Jade

Punctual, professional & good attention to detail, only feedback is on the price - its a bit on the higher side for certain things that aren't included.

Kendra Mussar

I arranged this service while I was out of the country and wanted to do something to help my son and daughter-in-law through a busy time. It was so easy to get details regarding price and availability through the website. The cleaners came within the time frame arranged and they did a fabulous deep cleaning. I am thrilled with this company’s service and approachability and the fact that I could do all this from a distance was awesome!

M McAfee

They have really nice staff and are there whenever you need them.

Rachel Liley

Erika did an AMAZING job on our space! We had originally purchased a deep clean, and the team that came out the first time ended up missing a bunch of items on the deep clean list - but fortunately they sent Erika to us to take care of all the things that were missed and she was fantastic! She was friendly, professional, on time, and took such great care to go above and beyond to make sure that the deep clean expectations were met. Thank you SO much Erika it was such a treat having you over and we hope to see her again for future cleaning services that we book.

Salih A.

Exceptional customer service is provided by Hellamaid at an affordable price. I am really happy with the way they took my concern regarding cleaning my bathroom and I was surprised to see a transformation in how good my bathroom looks now. The process from booking to payment was smooth and the customer service is very responsive. I would recommend anyone looking for cleaning services to go with Hellamaid without a second thought.

Wendy Douglas

Great cleaning services. Highly recommended. Will definitely use your company again . Very good communication.

Angie Kunnath

It was a real pleasure to work with Deborah and Val. They were pleasant and took time to listen to our concerns about the cleaning of the condo unit we had just purchased. The unit was left to us in poor condition and was in need of a thorough cleaning. They got right to work and when we returned later everything was sparkling. We were impressed with the detailed work they had done and felt that the condo was ready for us to move in. We would recommend them and will not hesitate to use their services again.

Jenefer Wilcox

I am sincerely grateful for the superb cleaning job that Deb and her partner did on my home. They were on time, friendly, worked as a team and laughed the whole time they worked. I will request this dynamic duo again! Thank you.

Meghan Thoume

We used Hellamaid for the first time today. While booking online it suggested for your first clean to go with a Standard + Deep Clean, which we did. The ladies who came today were so polite, professional, and the work they did exceeded my expectations. I look forward to welcoming them back on a regular basis.

Claire Brisland

The ladies were so friendly and professional!

Aamina Parkar

I needed a last minute cleaning on a house I am selling where my clients decided to move the “for sale” date up by two weeks. I literally had to try and book a cleaning service the day prior to photography and Hellamaid came through for me. They cleaned the house the morning of the photo and video shoot. They place looks spectacular. They were very professional from the time of booking all the way to completion. I highly recommend their services and will be looking to use them again in the future. - Telly Topakas, TrilliumWest Real Estate Brokerage

Laura Coughlin

Amazing we got the deep clean and we’re a student property and the place was spotless after, amazing job

Ben Pedersen

I originally had concerns with the quote. Having been in a similar business, I thought the quote under-represented the scope of the job, as in the price was too low. 2 people were assigned to start at 8am. Upon assessing the job, they immediately asked head office for help, as I needed the job completed on that day. They were scheduled to complete it by noon. IMO, the job required 3 people for 8 hours. The final invoice was in line with what I had originally expected. I'm giving top marks because of the ladies who stayed very late to complete the bulk of the job as requested, then finished up the following day. Their work was top notch.

Jen Novakovich

We have been using Hellamaid for almost a year now. Both the management and the team that cleans our home are very professional and nice to deal with. Every feedback provided is listened to and appropriate adjustments were made to our satisfaction. I can’t think of a better cleaning service to recommend. Keep up the good work!!

Ashish Verma

Efficient, well priced, reliable, and really thorough cleaning.

Marnel Nelson

Thank you for your service. I had selected move in package which comes with deep cleaning of the house, upholstery cleaning and cabinet cleaning package and felt that two cleaners were not enough with the time limit they had to complete the cleaning. The kitchen and closets took time due to which cleaning of the remaining house was not paid much attention and was completed in a rush. The rugs were left uncleaned in the garage and the main door was not clean with spider webs still on them. Overall, it was okay service but not satisfactory according to the price paid for the service.

Susan Rosenthal

There was good communication beforehand to ensure that I knew they were coming, they showed up on time, worked very hard, did a great job and it was reasonably priced. Also, nice people to have in my house.

Cliff Cunningham

They were fantastic. Showed up on time, were quick and amazing. Everything looks and smells great! I have a disability that makes it super hard to keep up with regular cleaning. Hellamaid makes it much easier to manage. Thank you so much, guys.

Connor Marshall

Excellent communication with Both the company and team. Tanya made sure we were satisfied. Great result. If you are clear what you need they will make sure it is taken care of. I love the technology to schedule work and send reminders and ask for feedback. I would use them again.

Helen Bastedo

Jody and Mary came today to clean my kitchen and bathroom. My new home had been very misused and it was a mess. The ladies worked so hard and did a fabulous job. I can now use the bathroom and kitchen without thinking twice they are spotless. Thank you ladies your efforts are so appreciated. Keep Smiling ????

Urooj Chaudry

First time using their service. Tenants say they did amazing job. Will definitely use their help again.

Telly Topakas

The cleaners were punctual and did everything I asked. I've used this service twice, and I will definitely use it again. Very professional.

Mitch Lipton

Had an excellent experience, highly recommend!

IM StillStanding

I hired Hellamaid to do a deep clean before Christmas and was very pleased with the results. They showed up on time, brought their own cleaning supplies, and thoroughly cleaned the house. The women were friendly and professional, working hard while I was there and then locking up for me after I left and they finished up. It was expensive, but really nice to be able to be able to hire them before entertaining family over the holidays. The only thing I would change is I wish I could hire them for a set number of hours. I used to have a cleaning service that did that and I appreciated being able to sign up for 2.5-3.5 hours depending on how much I wanted clean. They would stay for exactly the time I was paying them for and I liked that.

Kyla Berry

The ladies were lovely and did a very thorough job! It looks sparkly clean! Thank you so much again!!

Rahat Mahbub

Easy communication, great work, and trustworthy.

Kandice Kreutner

Booked a cleaning service with Hellamaid for my new house in Waterloo. I booked a deep cleaning service for our 4 bedroom and 4 bathroom home, with carpet cleaning, as well as cleaning inside appliances (fridge and oven). I was extremely impressed with how easy it was to book online, the quality of the cleaning service performed, as well as the professionalism of the cleaners. My new home now looks and smells so clean, and I can't thank Hellamaid enough for making my family's move to our new home alot easier. Thank you Hellamaid! ❤️

Stacy Cattran

A great cleaning service!! Very happy with the professionalism of the two cleaners that came to my house. Friendly staff, hard working and did a great job. Will definitely use Hellamaid again and refer them to friends!

Tracey Scharschmidt

Great experience! And highly recommend! They went above and beyond anything we requested for and were very friendly!

Jennifer Trudel

Right on time and did an amazing job. Friendly staff and took care of anything. Will use again. Also the online quote and booking was so simple to use. I especially like that you get a price immediately, rather than other companies saying it's an instant quote and then after you provide your info, they say you will be contacted within 24hrs

Seth Rudman

Very clean when we come home. Staff go above and beyond

Nedal Mohamed

Wonderful attention to detail. Great prices and easy online booking !

Alyssa Genitti

This was a great experience! My home went from dingy to sparkling in just three hours! It feels fresh and new. Katie and Jennifer were respectful, efficient and I felt very comfortable to have them in my home. I would highly recommend this service to others.

Kyle

Hired them for a move out cleaning......The ladies did an excellent job. Highly recommend......I will definitely call them next time.

Josh and Jessica Kraft-Roy

Good cleaning service, pricey a bit, but the ladies came and did an excellent job! ????

Rebecca Boyington

Great and thorough cleaning done by the team.

Kathy Crowe

Team that cleaned was amazing! So nice and professional!

Gitakshee Satija

Tanya and Jane were amazing. They went well above and beyond the call of duty, deep cleaning a very dirty apartment in record time. Can't thank you enough - literal life-savers!

claudia

Very thorough cleaning - would hire them again.

Luisa D'Amato

Very professional staff with great service. I would hire then again.

Aylanah Whitten

Ive been using Hellamaid for over a year now and have always been pleased with their service. Today their cleaners went above and beyond. My house isn't the easiest to clean w dogs and cats running around together w the general mess but they always manage to do a great job. Today my cleaner not only did a great job cleaning but took the extra effort to leave some welcoming touches which was a much needed and appreciated end to my day. I highly recommend Hellamaid

Marilyn Hauff

Tanya was punctual and professional and a delight to chat with. She wasn’t put off by the student house that needed a good deep scrub. Would use them again in an instant!

Janice C

Hired Hellamaid to clean our new rental before moving in - so glad that I did. The cleaners did an amazing job and were prompt and professional. I would highly recommend their services.

Melanie's Bowles

Hellamaid is a great service! They were punctual and professional! Would recommend

Andrew Sare

A team of 3 friendly ladies cleaned our home post-renovation. They were fast and did a thorough job. Thank you!

Sylvia Patterson

Great service for Student housing! Very polite and efficient staff!

Fred Bauer

I used Hellamaid to get The Kitchener Academy of Music sanitized and cleaned to get back up and running for in-person music lessons. They were so easy to book, super reasonably priced, were able to come within days and did a FABULOUS job (following all my instructions for the cleaning of our keyboards, pianos and other instruments)! I couldn't be happier! I will use them forever! Thank you so much Hellamaid!

Karmen Purvis

Wonderful cleaners ! Ladies were excellent. Did exactly as I asked and always with a smile on their faces !

Marei Marei

Used service for a move-in clean, and paid extra for windows and appliances. Appliances were cleaned acceptably, but windows were not cleaned thoroughly and overall the job was not done well. Two staff were present for 1.5 hours and in my experience a thorough move-in clean takes at least 3 hours. The stairs were not even vacuumed! Provided this feedback to the company and received no response. Would not use this service or recommend to anyone.

Aly Ruddock

Very wonderful girls they did an excellent job as we are going to sell our house

David Gosine-Brown

Hellamaid cleaning services were absolutely fantastic! Great communication throughout the day to make sure everything we requested was completed right. Incredibly professional and reliable staff, I would definitely use them again!

Kate Sleeman

Wonderful job, ladies! Definitely will be a returning customer :)

Pauline Gray

Just love how well they do the job. They are extremely professional and pleasant to work with (and didn't mind my toddler running around them!)

Doug Cooke

Excellent service. Smiling and positive staff even in dealing with the discomforts of Covid and the mess of a houseful of students. Much appreciated.

Kim

Impressed with the thuroughness that I observed. They cleaned corners and behind furniture and it was obvious that there was a lot of time and energy spent in the master shower. Not to mention that the whole house smelled clean!! Thanks Hellamaid!

adam kent

Very pleased. Best grocery pickup experience to date.

Caroline Hissa

We hired Hellamaid for a post-renovation clean in July 2021. Cleaners were polite and friendly but the clean itself was awful. The floors still felt gritty under our feet, the ceilings were full of cobwebs, there was debris pushed up in the corners, hair on the bathroom floor, plaster dust on all of the door and window frames. We even paid extra to have our kitchen cupboards and drawers cleaned (it was a kitchen renovation) and they missed a few of those too. We did contact the company to let them know that we were unhappy and all they did was offer us 25% off our next clean. We paid $375 for our renovation clean and had to redo most of it ourselves. I do not recommend.

maher shoura

Great cleaning! Did such a great job on our house, loved all the little touches. Also easy to use website and great reminders. So easy to book and great work done.

Olivia Carapella

I've been using Hellamaid for the past three months and have been consistently pleased with their service. The cleaners are courteous, thoughtful, and thorough. Delighted with everything they do! Lovely to come home to a house that is sparkling clean and free of cat hair!

Bradley CM

WOW! I wanted to make sure I had good service, so I was willing to pay extra but have good results. I saw the excellent reviews and I have to say, I can see why! Service was excellent, Judy and Mary were VERY friendly, professional, prompt, did an excellent job. I'm very happy with Hellamaid. Even the walls are clean! Would recomment 100%.

Drew Holmes

a big thank you to the staff for making me happy in a clean house-

Tatiana Dinkelacker

I used Hellamaid for post renovation cleaning. My experience was immaculate. Booking was absolutely easy, employees were super nice and responsive. They will not leave your place until you are dully satisfied with the work. Thanks Hellamaid!